FROM THE EDITOR

he July-August edition of profit-sharing checks. Today, in our MEASURE barely was in technically sophisticated world, pay­ employees' mailboxes checks and profit-sharing checks zap when a steady stream of electronically into employees' bank voice-mail and e-mail accounts. Yes, it's efficient, expedient messagesTbegan arriving. and saves HP thousands of dollars a Clearly, our cover story on the year. But it robs managers of one "state" of MBWA-management by more opportunity for face-to-face wandering around-struck a chord. contact with employees-and on a Or, perhaps, a dischord. happy occasion. Almost all ofthe messages had Instead ofMBWA, another employee the same refrain: MBWA is still very commented, it should be called important, but employees see less MBEA-management bye-mailing On the cover: A dynamic, and less every day. around-because so many managers young work force, symbol­ What was especially troubling was have employees who report to them ized by Contracts Specialist Anh Thi Ngoc Le, has helped that all of the employees requested from remote locations or they just make HP Vietnam the com­ anonymity. That's distressing in a prefer to use that medium to commu­ pany's fastest-growing rev­ company that considers open and nicate with employees. But how, the enue producer in Asia Pacific. HP's Thuan Thi Minh Tran honest communication a hallmark. writer asked, do you maintain a per­ and her son Thang Hoang "The cafeteria used to be a great sonal relationship with your employ­ Nam Do go for a ride in place for MBWA because managers ees when HP's IT policy prohibits any Ho Chi Minh City; Country Support Manager Tracy could talk informally with employees," personal use of the e-mail system? Tran meets with Son Manh one person wrote. "But in today's So what's the solution? Vuong, the director of an hyperbusiness environment, you're First, managers need to make the HP third-party company; and a street vendor displays supposed to eat lunch at your desk time to practice MEWA. IfLew can do her wares. or attend a lunch meeting. Going to it, they can, too. Walk down the hall if lunch in the cafeteria shows you don't your employees are nearby; pick up Photos by Wild Bill Melton. have enough to do." the telephone ifthey're not. And We're all busy, but that's no excuse reserve MBEA only as a last resort. for not practicing MBWA, says CEO Employees-and MEASURE­ Lew Platt. In his July-August letter to have a responsibility to keep raising employees, Lew said that he values this and other issues that we believe MBWA, in part, because he usually deserve management attention. has three or four other "interactions" As we said in the July-August on the way to or from an employee story, MBWA is a cornerstone ofthe work area. HP Way. Anything that chips away "That doesn't happen at our site," at our foundation weakens the one employee told me, "because whole company. managers are always on their cellu­ -Jay Coleman lar telephones as they rush from meeting to meeting. They're virtually unapproachable." In the "old days," one long-time employee pointed out, managers prac­ ticed MBWA when they distributed

2 MEASURE

www.HPARCHIVE.com THE INSIDE STORIES

FEATURES DEPARTMENTS 4 A dragon prepares to roar 15 Your turn Operating in Vietnam is an education and a MEASURE readers share their challenge with huge potential. views on matters of importance.

9 Great expectations 20 People When you click that familiar icon on your com­ An HP employee takes a six-month puter, you're looking for more than printing. leave to work with Mother Teresa at the Missionaries of Charity Page 4 12 The power of balance orphanage in Calcutta, India. Too much work? Too much life? How are HP employees handling the balancing act? 24 Web-wise What's on the horizon for the 16 Light the candles Next Generation Internet? Dr. 1997 marks the 25th birthday of the durable Cyberspace diagnoses two promi­ HP 3000, which continues to compete success­ nent symptoms. fully in the changing world of computers. 26 Letter from Lew Platt 18 Life in the fast lane HP's chairman, president and Page 20 When HP acquired VeriFone, it got more than a CEO discusses the importance of carpool mate on the information superhighway. growth for Hewlett-Packard.

23 A profitable lesson from a non-profit 29 ExtraMEASURE HP's Software and Services Group comes to the News from around the HP world. aid ofthe Harry Chapin Food Bank. 32 Parting shot 28 It's the law Explainable mystery An employee and alumnus forges a new rela­ tionship between HP and Duke University's law school. MEASURE

Editor: MEASURE is published in mid-January, March, May, July, September and November for employees and associates Jay Coleman, ABC* of Hewlett-Packard Company. It is produced by Corporate Communications, Employee Communications section, Mary Anne Easley, manager. Address correspondence to MEASURE, Hewlett-Packard Company, 3000 Hanover Street, Associate editors: 20BR, Palo Alto, California 94304-1185, U.S.A. The telephone number is (650) 857-4144; the fax number is (650) 857-7299; Mary Anne Easley and the Internet address is [email protected]. Kathy Mirtallo David l. Price °Copyright 1997 by Hewlett-Packard Company. Material may be reprinted with permission. Art director: *Accredited Business Communicator by the International Association of Business Communicators (IABC). Tim Mitchell Hewlett-Packard Company is a global manufacturer of computing, communications and measurement products and Photo research: services recognized for excellence in quality and support. HP has 120,500 employees worldwide and had revenue of Carol Parcels $38.4 billion in its 1996 fiscal year.

Circulation/editorial assistant: Selected articles from this and past editions of MEASURE are available on HP.Now at Grace Razo http://hpweb.corp.hp.com/publish/hpnow. Intern: lila Kakuk HP-UX 10.10 and 10.20 for HP 9000 Series 700 and 800 computers are XlOpen Company UNIX 95 branded products. Microsoft and Microsoft Windows NT are registered trademarks of Microsoft Corp. UNIX is a registered trademark in the United States and other countries, licensed exclusively through XlOpen™. XlOpen is a trademark of XlOpen Company Limited in the United States and other countries. *MEASURE magazine is printed on recycled paper with vegetable-based inks.

September-October 1997 3

www.HPARCHIVE.com Operating in Vietnam­ HP's fastest-growing market in Asia Pacific­ is an education and a challenge with huge potential. By Jean Burke Hoppe Photos by Wild Bill Melton

HP's business doubled after its first year in Vietnam, a "developing country" where prosperity and begging are daily realities in Ho Chi Minh City (formerly Saigon), Adragon prepares to roar ran Thi Minh Thuan, HP Vietnam customer-support specialist, says Ho Chi Minh City is growing so quickly that when she leaves her HP office in the afternoon, the city seems to have changed during the day. Policy changes and fewer government restrictions on trade and travel since 1986 have given the Socialist Republic ofVietnam a new energy, Thuan says. In Ho Chi Minh City (Vietnam's largest at 5 million), this energy is nearly palpable in the din ofhonking horns on streets crazily choked with Honda motorbikes, bicycles, buses, cyclos (tricycle rickshaws) and the occasional water buffalo.

4 MEASURE

www.HPARCHIVE.com ,--- Socialist Republic of Vietnam. population 75+ million

It's in the clang and buzz HP Vietnam opened its Tran Thi Minh Thuan, came to HP of construction equip­ headquarters in Ho Chi with experience as an administrator ment as new luxury Minh City (formerly at a petroleum company and as an hotels and townhomes Saigon), Vietnam's center admin assistant with the United go up to accommodate of commerce, on January Nations Development Program. an influx of tourists, 31, 1996. In its first year, Thuan works closely with HP's deal­ foreign investors and a business more than dou- ers and helped set up the Customer growing middle class. bled, says It's in the sound of busy General cash registers and vendors Manager Bob hawking goods imported from all Hughes. The Vietnam "There's SO much enthusiasm here about comers of the earth. market now is HP's information technology but also some These are the invigorating sounds fastest growing in Asia naivete, a lack of basic knowledge. " of a nation bent on becoming Asia's Pacific, though it's next Little Dragon-and of a people HP's smallest Asian base. Service Center, which opened in May. intent on becoming rich along the way. Bob says continued high growth She's now helping to set up a service Are these changes a good thing? rates are probable for the next few center for Hanoi as well, which is Does Thuan worry that Vietnam's years. "We're pretty much starting scheduled to open in early 1998. So unique civilization and rich culture from scratch building the country's far, she's finding the work enjoyable will disappear along the way? "Yes, IT infrastructure," he says. "Vietnam and challenging. of course, these are good things," she is not burdened by an old mainframe "My life has changed since I've says. "It's wonderful for our people. legacy. From the very start, we'll be worked here in that this is the most We wonder, 'In a year or two, will we installing strongly PC-based, network­ responsible job I've had," she says. "I be like Hong Kong or like Singapore?' " based solutions." For now, Vietnam is classified as HP Vietnam's primary job com­ a "developing country." Annual per bines selling and education. "There's capita income in urban areas averages so much enthusiasm here about infor­ $800 to $1,000; in rural areas, $250. mation technology but also some Vietnam's communist government naivete, a lack of basic knowledge. shifted gears in 1986, turning away We get very basic questions from the from its planned agrarian model, and press and potential customers like, committing itself to doi moi, a pro­ 'In the U.S., how does information gram offree-market and other reforms. technology improve your life? How It has drafted foreign investment laws does it work?' HP is structured to sell, that are interpreted as some ofAsia's not educate, but we've put dollars that most liberal. Foreign investors have might normally go toward advertising happily responded. The United States toward seminars instead." visibly joined the fray when its 19-year HP Vietnam's 25 employees are a trade embargo against Vietnam ended varied group. Many, Bob says, were in February 1994. educated in Eastern bloc countries, Vietnam has much to commend including Russia, Bulgaria and it to investors: its strategic location East Germany. in the heart ofthe world's fastest­ "When we first started hiring," he growing region; a young, enthusiastic says, "our ad brought in 170 appli­ and highly educated population with a cants from which we chose 17. Most 93 percent literacy rate; and abundant were highly skilled, engineering grads Tuan Minh Dang. Tung Ba Nguyen and Thuan Thi Minh Tran prepare for a customer natural resources, including coal, oil, who had some work experience." presentation in a modern hotel lobby. phosphates, iron ore and gold.

September-October 1997 5

www.HPARCHIVE.com

get home from also are doing work a little later well, actually and put in a lot HP Vietnam G.M. Bob Hughes says he better than the of effort." expected some residual hostility, but Enterprise Servers Tran goc has found the Vietnamese people to be right now. "wonderful, genuinely friendly." Tuyet, accounts "With Viet­ specialist in Finance and nam's labor-intensive economy, the Administration, was HP Vietnam's computer business is just coming up first employee and was involved with to speed as companies start to look setting up the office from the start­ toward computerization to increase everything from ordering a fax machine productivity. Because ofthe low cost to making sure the electrical bills of labor here, lots oflight manufactur­ were paid. She's now focusing on set­ ing is moving in. ting up some ofthe internal systems "It reminds me so much of China and processes that will help business 10 years ago," says Bob, who spent run smoothly, with an emphasis on the service and support business. Tuyet, previously worked for a large joint-venture hotel, where she developed her accounting skills, and for a Mideast bank. She says she's happy to have landed in a successful multinational, where she can focus on advancing in account­ ing, with an emphasis on fmance. "I think HP is one of the best multina­ tionals to work for, though they all provide good opportunities to learn and work," Tuyet says. "I especially appreciate the support we get from five years in Hong Kong as Computer management and the encouragement Products Sales and Distribution con­ we receive to make decisions." troller prior to his appointment in HP also operates a sales office Vietnam, and visited China on HP in Hanoi and plans to open future business in the mid-'80s. branches in Da Nang, which is in the "In 1986, China was a country of middle of the country; Haiphong, a bicycles and buses. You saw very few northern port city; and Can Tho, in cars. Here, motorbikes are the primary the Mekong Delta. mode oftransportation. The bureau­ HP LaserJet printers are by far cracy can be burdensome. The traffic Today's Vietnam is very much a blend of HP's most successful product, Bob is terrible. There are daily power out­ old and new. Traditional food booths and says. "Our reputation preceded us. ages. Even though Vietnam is much workers in conical hats (opposite page) are Chemical Analysis Group products smaller, the economy is developing abundant, as are crafts people and laborers like casket-makers (middle above). It's also a much the same way China's did." highly educated culture. At an outdoor cafe To Americans of a certain age, Viet­ not far from HP's sales office (top), Tien nam evokes powerful memories of a Ngoc Nguyen, Ngo Hoang Le, Tuyet Ngoc Tran and Anh Thi Ngoc Le stop for lunch; hugely unpopular war. "You could say later (bottom) Tien Ngoc pauses to handle the Vietnam War defined my genera­ a customer call. Six people on a motorbike tion," says Bob, who moved to Asia (right) is one solution to Ho Chi Minh City's horrendous traffic jams.

September-October 1997 7

www.HPARCHIVE.com Dragon

You can go home again Binh Nguyen Rybacki, information technology specialist in NCS UNIX system services at the Fort Collins (Colorado) site, left Vietnam in 1975 -but she's never really left. Since a 1993 trip she took there to make peace with her past, Binh has returned twice a year to over­ see the orphanages, schools and clinics she has helped set up. She's been a one-woman social-service agency, donating her HP salary Ho Chi Minh City has a gleaming, new and soliciting donations from look compared with Saigon of 1975 (inset) when Air America helicopters carried friends to fund her humanitarian evacuated Americans from city rooftops. work in Vietnam. You can see the U.S. Embassy building jutting out from behind the HP Vietnam Binh now oversees the care of sales office building on the left side of the larger, color photo. more than 1,000 orphans across the country through a clinic and orphan­ from the San Francisco Bay Area. scheme of things, a chapter in a very age in a suburb of Ho Chi Minh City, "We just moved into new offices in long book." a school in Ban Me Thuot for chil­ mid-March on one floor ofVietnam's This next chapter looks more dren classified as ethnic minorities, most modem office building. From peaceful and more prosperous. "The and a clinic and orphanage in Viet my chair I can look out my window major multinationals are here," Bob Tri in North Vietnam. The orphan­ and see the old U.S. Embassy building says. "All ofthe top 20 U.S.-based ages and schools are run by Roman -the helicopter pad where we companies have a presence. IBM is Catholic nuns. Binh also has invested watched soldiers scramble to leave here in a very big way. Compaq has nearly $7,000 in a micro-loan pro­ during the fall of Saigon. been active here for seven years. Digi­ gram for abandoned women, and is "Before coming here I prepared tal and Unisys are here. Not yet here proud to report she has recouped myself for some residual hostility. are Epson, Canon, Sun, Dell and every loan so far. But the Vietnamese I have met are Packard Bell. just wonderful, genuinely friendly. I "They all will be eventually." think they generally regard the war as The energetic sounds of growth are a government thing over which typical too inviting. M Americans had no control. "Actually, ifyou refer to the war, (Jean Burke Easy for you to say :I:z the Vietnamese are likely to ask, Hoppe is English Vietnamese English Pronunciation >- :::l :I: 'Which war?' Conflict is part oftheir a Lincoln, z Hello Chao B~n Jowbahng ~ history. They've been controlled at Nebraska-based :::l'" different times by the Chinese, the freelance writer How are you? B~n co kho~ khong? Bahng caw kwayi]hun(g) 3 0 French, the Japanese. There's been -Editor) .,~ What is your name? B~n ten g1? Bahng tayne zee internal conflict. There was the Cambodian invasion. The American­ Thank you Cam on Cam uhn(g) Vietnam war is just a blip in the grand Goodbye Chao t~m bi~t Jaw dahm beert

8 MEASURE

www.HPARCHIVE.com When you click that familiar icon on your computer screen, you're looking for a lot more than printing.

Corvallis employee Dianne Hodnett prints a pattern on cloth Great . with an HP DesignJet 750C large-format printer. The cloth expectations can be used to make a vest like the one she is wearing. By David Price almost 20 years ago-when a techni­ cian noticed that thin, superheated Talk about practicing what you preach. fIlm expelled tiny droplets of fluid? Vyomesh Joshi is hard at work on an Well, yes it is. extremely important project. He starts Hewlett-Packard's foray into inl\jet by choosing a few cherished photo­ printing began modestly enough in graphs from a well-handled family 1984 with the introduction of the HP album. With the muted flash of a ThinkJet printer, targeted toward the photo scanner, he then transforms home user. The monochrome machine them, as ifby magic, into a series of offered the fIrst indication that some­ bits and bytes. day this newfangled technology could Vyomesh adds some fresh images provide a higher-quality, affordable to the mix-ones already captured in alternative to the then-popular dot­ electronic format by a digital camera. matrix printers. He cleans up a detail here, enhances a That humble genesis resembles highlight there. Moving the photos at today's roaring inl\jet enterprise will around his computer screen, he about as much as a newborn kitten crops and arranges until he has them looks like a leaping tiger. Today, a exactly as he wishes. Then he clicks better, lower-cost Hewlett-Packard an icon and a photo printer eases out inl\jet printer will roll off a production the fInished product-a timeless col­ line somewhere in the world every lage ofhis two daughters. 1.7 seconds. Fifty million ofthem are "I gave it to my dad for his 75th churning out page after page in homes birthday," says Vyomesh, G.M. of and offices around the globe, making the Consumer Products Group's Hewlett-Packard the undisputed Home Business Unit. "He was very, world leader in inl\jet printing. very impressed." The story would be impressive ifit Photo scanners, photo printers, ended there. But the staggering num­ digital cameras. Is this the inl\jet ber of inl\jet printers in use today rep­ printing business? The one spawned resents only a drop in the bucket of by a chance discovery in HP Labs the potential inl\jet business. "More than 70 percent of all the printers sold in the world are inl\jet,

September-October 1997 9

www.HPARCHIVE.com Expectations 10 fun things to do with inkjet printing Melissa Boyd has assembled a charming booklet called, "Fun Things To Do With Your HP DeskJet Printer." It includes all the tips you need for a gratifying DeskJet print­ and we have more than 50 percent of ing experience, including a list of • technological, production and the total inkjet printer market," says materials needed and helpful direc­ supply-chain advances that have driven Antonio Perez, vice president and tions. With the booklet and some down the price ofPCs and peripherals; G.M. ofthe Consumer Products imagination, you can: • the increasing range of afford­ Group (CPG). "But we are not really • print a T-shirt able printing possibilities for the in the printer business. Weare in the • make a customized mouse pad home user; and printing business. And we have only • publish your own book • the ongoing human desire for 2 to 3 percent ofthe overall printing • produce "shrink-art jewelry" new and better experiences. occasion market, which includes • make greeting cards and Ifyou think people want less of everything from greeting cards to postcards this instant-access, "dot-com" world, home photography." • print banners and signs think again. About five years ago, Antonio and • make personalized wrapping "People want to do more interest­ other leaders ofthe inkjet business paper ing things with their printers, both in decided that they needed to make a • produce business or 10 cards business communications and in dramatic shift in course. • make custom bumper stickers what we call the 'social expressions "It was becoming obvious that a • make refrigerator magnets marketplace,' " says Sue Schindelar, stand-alone printer for the home was The booklet is not yet available out­ marketing manager for the Inkjet not the only answer," Antonio says. side of HP, but employees can find Media Division (IJMD). "We were discovering a couple of the complete text on the New Appli­ With images from a variety of things: that one size didn't fit all and cations Group's Web site at http:// sources and inkjet innovations such that people wanted printers to be ijbuwww.cv.hp.com/new_apps/. as the HP PhotoSmart PC photogra­ more versatile than they had been phy system (a digital camera, photo in the past." scanner and photo printer), it's now CPG's fundamental realization was CD-ROMs, image-capture devices far easier-and getting more cost that people aren't looking merely to (such as scanners) and the omni­ effective-for home users to produce print when they click that familiar present Internet, icon on their computer screen. Antonio now almost any­ uses a simple, but pervasive, device one can fire up a to explain. PC and discover "Look at the toaster," he says. "It's and manipulate not that terrific a product. But look an undulating what it does for you. You wake up in river of graphic­ the morning, put two pieces of bread ally rich informa­ in the toaster and within seconds tion. And print you have part ofyour breakfast. A the results. toaster gives you a great experience Several phe­ and, boom, they sell like crazy. That's nomena are driv­ what people are looking for. They ing this "access­ don't want products. They want and-print" model: great experiences." • the ever­ There is a term that describes the increasing pres­ Field Managers Angelo Divencenzo and Mary Borzilleri set up the process home and business users ence ofpersonal traveling HP PhotoSmart PC system roadshow, which has been are employing to achieve these great computers in the touring major cities in the United States. experiences: "access and print." With home; • the exploding pervasiveness of high-quality, personalized items such the Internet, the World Wide Web and as holiday newsletters and greeting corporate intranets; cards or electronic family albums that

10 MEASURE

www.HPARCHIVE.com can be printed locally or shared over September 1997 the organization will the Internet. have introduced products in nine new "What drives a social expression is categories. And although it still plans Nine new the desire to celebrate a day or event," to increase its market share in the categories Sue says. "And different cultures bread-and-butter inl\jet printer busi­ drive the different social expressions ness, CPG's future growth will depend Between March and September of around the world. Our job is to under­ on the market acceptance ofproducts this year, CPG will have introduced products in nine new categories: stand people's needs and give them in these new categories. the tools to use." "The essence of what we're doing • low-cost color copying From printers, scanners, digital is providing easy printing solutions so • office all-in-one (printer, scanner, fax, copier) cameras and all-in-one devices (a people can do things they've always printer, fax, scanner and copier in wanted to do but couldn't figure out • home all-in-one one unit) to large-format printers, how," says Dana Seccombe, IJBU G.M. • digital camera low-cost color copiers and even The new product generating the • photo printing Web-TV printers, CPG supplies the most consumer-press attention these • photo image capture • B-size printing (which uses hardware that allows consumers and days is the HP PhotoSmart PC system. ll-inch x 17-inch paper) business users to have more gratify­ It also illustrates how a huge company ing printing experiences. Through its like Hewlett-Packard continues to • large-format printing • Web-TV printing Inl\jet Supplies Business Unit (lJBU), grow: by discovering and exploiting it also contributes the inl\jet car­ opportunities in new markets. tridges and media-from the top­ "Our approach to building new format printing; revolutionized the selling bright white paper to glossy businesses is to understand in incred­ copier business by devising a way to ible detail the use plain paper in its machines; inte­ market trends grated printing, faxing, scanning and and the capa­ copying into one unit to save space bilities ofthe and cost; and, now, given home users technology," unprecedented control and conve­ Vyomesh says. nience in photography. "Then we put Today, Hewlett-Packard is the together a very worldwide leader in inl\jet printing. focused team Within the next decade, will it be a ofpeople whose leader in other markets as well, say every dream digital photography? and nightmare Vyomesh's home project hints at is about building the answer. He knows full well that that business." creativity, technical innovation and Success is cooperation across organizations are defmed by fmd­ essential. But what really matters is Consumers are discovering how HP's latest inkjet innovation can ing ways to apply that magic moment when technology enhance their photography, from eliminating "red-eye" to creating inl\jet technology meets a human desire, allowing it to electronic family albums. to a current appli­ flourish in a flash of creative glory. cation and mak­ And someone is thrilled with photographic media and even fabric ing a lOx improvement-whether in the result. M transfers-to complete the picture. cost, speed or ease of use. CPG has a To illustrate how dramatic a shift strong track record of accomplishing CPG has made, between March and this. In the last few years, it has dra­ matically increased the speed of large-

September-October 1997 11

www.HPARCHIVE.com OLUTIONS

The power of balance • Too much work? Too much By Tena Lessor of about 22,000 feet (6, 700 meters) on January 1, 1997-100 years after the life? How are HP employees It may be a radical, unimaginable first documented expedition. handling the balancing act? activity for many, but Harald Bauer By the end of his trip, Harald says that dangling 22,000 feet had climbed a total of eight moun­ (6, 700 meters) above land has helped tains, seven as high as 16,400 feet him keep his work and personal life (5,000 meters) and one 19,700 feet issues in perspective. (6,000 meters). When Harald's doctor Harald isn't done yet. "I'd told him three years ago like to go for the Shisha that ifhe didn't con­ stantly exercise his post-operative knee "Find an activity you its mobility would be lost, Harald committed fully enjoy and that to living an active, physi­ can become part cal life. of your daily routine. " In November 1996, Harald, HP Austria's Profes- sional Services Organization Pangma Mountains in (PSO) practice manager, Tibet next," he says. And took a 10-month leave-of- Harald Bauer he still awaits the ultimate absence to do what he describes as challenge-Mount Everest, 29,000 feet his true passion: high-altitude moun- of ice-covered flanks. "I'd like to con- tain climbing. quer it on my 45th birthday in five years. In the first three months of his "I like to do things 200 percent, journey, Harald traveled across the including work," the zealous moun- taineer explains. "But ifyou work 200 percent, "Keep the promises you've made to yourself. " there's no time Paul Sassenrath, Roseville, California for heavy exer- cise and training. Atacama Desert in northern Chile, I like to mountain climb 200 percent, the driest desert in the world. Then too. So I've found a way to do both." he conquered the highest peak of the Western Hemisphere, Mount Aconcagua. He reached its summit

12 MEASURE

www.HPARCHIVE.com In September, Harald returned to HP Austria and resumed his role as PSG practice manager and his "... doing the work I want to do and doing hectic schedule. what I want outside ofwork, too. " How has the time away helped? Harald says he is more relaxed, reju­ your time team's to make this arrangement venated and re-energized. better or work. I'm always available, 1support Harald offers the following work! having more my team and 1anticipate their require­ life advice to fellow employees. "Find time in the ments and needs." day. "It's about When he's in Colorado, electronic choices," he communications such as e-mail and says, "the fax keep Denny in touch. "Don't procrastinate. " choices and Denny does specific things to Anders Herloev, Birkeroed, Denmark decisions we manage and control his workload. make and the things in our lives we an activity you fully enjoy and that deem important." can become part ofyour daily routine." Denny Georg has chosen a slightly Mark Guterman, a work/life expert less daring, but equally satisfying, way "Ifyou want something who teaches the "Power of Balance" than Harald's approach to his work different do something class through HP's San Francisco Bay and life. Denny is director of HP Labs' different. " Area Regional Training Center, says Computer Systems Laboratory and that juggling work/life demands is general manager for Systems Technol­ Chris Bouten, Roseville, California more complex than just managing ogy in Palo Alto, California, but he lives in Colorado. He schedules everything. He also sets "Work/life balance for me is doing priorities and only attends to those Key signs that you the work 1want to do and doing what immediate tasks. 1want outside of work, too," Denny "Work/life balance is a complex are experiencing says. "I enjoy skiing, snowshoeing issue, but an important one to work/life issues and hiking. Living close to the Rocky address," he says. "Higher work pro­ ductivity and • You feel rushed. energy result • You have trouble concentrating. when employees • You have trouble finishing tasks. "Look at each day as new and exciting. " are satisfied with • You feel scattered. Ro"Hertlelder, Biiblingen, Germany their lives. "You don't • You feel out of touch. Mountains allows me to engage in have work/life balance when things • You have a sense of not know­ those activities." aren't happening and you feel you ing who you are. However, you can't lead anything have to instead ofyou want to," • You wish you had more time in that you don't visit, Denny says, so he Denny explains. "You have work/life the day. travels to Palo Alto often. "It takes a Mark Gutterman, real commitment on my part and my work/life balance consultant, G&G Associates

September-October 1997 13

www.HPARCHIVE.com Balance

balance when your outlook on work along for everyday tasks. Because of is positive and you feel energized." her dog-training knowledge, Diane Advice Although one doesn't arrive at can train them in a way that isn't dis­ work/life balance, he says, it's a goal ruptive to the workplace. from Jerry you're always striving toward. Diane says Kobi and his predeces­ Cashman Diane Bassett, a communications sors have been a soothing stress anti­ Jerry Cashman, HP's Corporate and sales training manager in the dote at work. "My co-workers were work/life strategies manager, says delighted when I began bringing my "Our day-to-day decisions and trainee. Some even feel the dog's pres­ choices influence how satisfied ence has reduced their stress level. we are in life." "Remember, work is not the "By training these dogs, I can posi­ Although there isn't an easy, end-all or be-all of life. " tively improve the life of a blind or quick solution to addressing Audri Ivery, Cupertino, California hearing-impaired person, fulfill my work/life issues, Jerry adds, HP passion for dogs and still do my HP continues to build an environment job-all at the same time!" M that helps allow employees to make Software and Services Group in various work/life choices. "It's Mountain View, California, has found key for employees and managers a way to fulfill her passion for training to work together on achieving dogs while at work. common company objectives for Since 1991, Diane has trained business success, while creating guide dogs and brings a four­ opportunities for handling work and legged pupil to work each day. other life activities." Kobi, a gentle golden retriever For more information, see http:// and Diane's fifth trainee, tags persweb.corp.hp.com/worklife and http://www.grenoble.hp.com/ worklife.

"By training these dogs, I can positively improve the life of a blind or hearing-impaired person, fulfill my passion for dogs and still do my HP job­ all at the same time!"

Kobi with Diane Bassett ...

14 MEASURE

www.HPARCHIVE.com YOUR TURN

MEASURE readers share their views on matters of importance.

While the statistics that Yue cites are It's up to China accurate, says Roy Verley, director Thank you for the article on the ofCorporate Communications and changeover of Hong Kong to China Philanthropy, they're somewhat (July-August 1997). The long-awaited misleading. day is now part of history. I watched Compared with other large US.­ the ceremony on TV and felt bothjoy based companies, HP's giving out­ and sorrow. side the United States is quite high, I grew up in Hong Kong under Roy points out. ''Nonetheless, we & the British rule; it was sad to see the The July-August cover photo by J. Craig have been actively working in recent British leave. On the other hand, I Sweat was mistakenly credited to Steve years to increase the percentage of am happy that Hong Kong is fmally Welsh. MEASURE regrets the error. grants made outside the United returned to the motherland. The peo­ States, reflecting our growing global ple of Hong Kong now can have a A wonderful snapshot presence and commitment to good sense of belonging; there is no more I always look forward to receiving citizenship. In FY97, we allocated British/Chinese identity confusion. MEASURE. Your team presents a 38 percent ofour surcharge-based We will all wait and see ifChina wonderful snapshot of people and philanthropic budget for non-US. holds to its promises of "one country, activities at Hewlett-Packard that recipients, compared withjust two systems" and how they handle make a difference in the lives of oth­ 20 percent three years ago." human-rights issues. Hong Kong is a ers. The illumination ofthese contri­ Employee distribution (57percent major economic center in the world; butions is an inspiration to all of us. US.), local giving customs, tax laws a lot of money flows through there. It I also enjoy the Letter from Lew and otherfactors also affect HP's phil­ is in China's best interest to keep it Platt, which helps us from a distance anthropic practices. "It's unlikely we'll that way. keep a clear focus on core objectives ever have a balance ofgiving that KAYHSU and visions. exactly matches ourglobal sources of San Diego, California Great job. revenue," Roy says, "but we're moving BILL UHL in the right direction. "-Editor Failing the test Boise, Idaho The examples given for open-ended Correction questions in the MBWA article (July­ Out of balance? MEASURE regrets misspelling Mary August) fail the test for open-endedness. An article in the July-August Lou Goulart's name in the July-August They could be answered with yes/no MEASURE states that HP donated edition. or "plastic" responses like "fme." more than $71 million in fiscal year Better examples would have been: 1996-76 percent ofit in the United What makes you happy here? What States, 17 percent in Europe and do you like/dislike most about your 7 percent in Asia Pacific, Latin Amer­ Please send job? What's new with your family? ica and Canada. Yet, only 48 percent Do you have comments about What would you recommend about of our revenue comes from the something in MEASURE? If we your vacation? United States. publish your letter, you'll receive The ability to ask open-ended ques­ In terms of education level and a Dr. Cyberspace MEASURE tions is, indeed, invaluable to MBWA. hospital coverage, Asia Pacific and T-shirt (one size fits most). Thanks for this article on this impor­ Latin America are far behind the Send your comments to tant topic. United States. Should we do more in Editor Jay Coleman. The fax BETTY CANT these areas? Is there a trend that we number and addresses are on Mountain View, California increase our donations for countries page 3. Please limit your letter in these regions? to 150 words, sign your name YUEQIAN and give your location. We Beijing, China reserve the right to edit letters.

September-October 1997 15

www.HPARCHIVE.com would emerge in 1973. Microsoft (1975), Apple Computer (1976), Oracle (1977) and a host of other • industry powers were still unborn. HP already had introduced the 2116A, its first computer model designed to automate instrumentation systems. The HP 3000 was intended to provide a low-cost, general-purpose computer system that could handle batch, online terminal and real-time processing at the same time. During the four years that went Light the candles into developing the HP 3000, an ambitious project for a 32-bit com­ By Betty Gerard The HP 3000, the company's premier puter, code-named Omega, was business processing machine, turns 25 scrapped. Some ofits advanced 1997 marks the 25th this year. features were adapted for the Alpha That's a remarkable milestone in project that became the HP 3000, birthday of the durable the dynamic computer industry. The which had its own proprietary oper­ HP 3000, which continues loyal users of the HP 3000 are legion ating system called MPE (Multi­ to compete successfully -and many helped celebrate its birth­ Programming Executive). day at an HP World '97 reception in But the HP 3000 was off to a rocky in the changing world of Chicago in August and a party in start. First sold in November 1972, computers. Its thousands Stuttgart, Germany, in September. it was withdrawn from the market of loyal users love it. Consider the world of computing because it didn't live up to HP's when the HP 3000 came out in 1972. advance word about its capabilities. The first microprocessor and first Dave Packard, chairman ofthe board, floppy disk had appeared the previous signaled his displeasure in a terse year. Local-area-network technology two-line memo to the HP 3000 team,

•

A workhorse for a quarter-century, the HP 3000 business computer was a pretty flashy system when the company introduced it in 1972.

16 MEASURE

www.HPARCHIVE.com saying that HP never again would The division itself also continues enhancements throughout the next announce a product that didn't meet to evolve. Manufacturing is done in five years (the horizon of HP's plan­ all specifications. Roseville, California. Most sales now ning cycle). Based on the HP 3000's Hank Cureton, who holds the move through third-party channels history, any future evolution from record for continuous involvement rather than a dedicated HP sales force, MPE to a UNIX operating system with the HP 3000, remembers vividly except for a few mega-customers would be done gracefully, driven by that early glitch. After joining HP in such as Hertz, La Camif and South­ customers' changing needs. M 1972, he was the liaison between mar­ west Airlines, which have special keting and the highly secretive R&D HPteams. (Betty Gerard, a recent HP retiree lab. He had the uncomfortable job of Will the HP 3000 continue to endure? and longtime MEASURE associate telling the field realistically "what the Harry reassures its many loyalists editor, is a Palo Alto, California­ HP 3000 was going to be and what it that CSY has active plans for HP 3000 based freelance writer.-Editor) was not going to be." The HP 3000 was re-released in October 1973 after massive redesign. It had a new version ofthe MPE In the pocket operating system, was 30 percent In 1972, another notable product made its debut: the HP-35, the world's first faster and cost 20 percent less than scientific pocket calculator, which was developed in HP Labs. the original version. The database The HP-35 was an instant hit with engineers and scientists because it could management system IMAGE was process complex calculations. It was small enough to tuck into a shirt pocket-a bundled at no charge the next year specification set by co-founder Bill Hewlett-and weighed only 9 ounces. Within -afirst for minicomputers. The its small frame, however, were some hefty features. revamped HP 3000 also was the first The newcomer went beyond the simple add-subtract-multiply-divide capabili­ 16-bit machine to have a stack and ties of other calculators. It could perform trigonometric, logarithmic, exponential virtual memory, and the first mini­ and square-root functions; handle a dazzling range of numbers; and had an oper­ computer to implement COBOL. ations stack that stored constants and results. It also was the first calculator An immediate hit, the new HP 3000 with the Reverse Polish Notation (RPNj logic method. began the sales climb to today's world­ Bill pushed for rapid development, telling the several teams working on the wide installed base. product, "Go for it." The project was completed within a year. Now a mature product, the HP 3000 More than 300,000 HP-35 pocket calculators were sold in the first three years, has continued to evolve through the displacing many a slide rule. As HP retiree John Minck recalls, "The $395 price years, keeping pace with technology was easily within the reach of every engineer. It was not only a prestigious pos­ changes such as RISC architecture, session, but a drudgery beater. It made better, faster engineers." interoperability with HP-UX and The HP-35 was retired in July 1995. Its successors include many calculator Windows NT, and the Internet. "firsts," such as the HP-80 pocket-sized business Harry Sterling is the general man­ calculator and the HP-65 fully programmable hand­ ager ofthe Commercial Systems Divi­ held calculator. The current product line offers sion (CSY), which is responsible financial, graphics and scientific calculators. for the HP 3000. CSY continues to Alex Sozonoff managed the worldwide launch refresh the product line, always of the HP-35, signing up its first dealers. Now maintaining forward compatibility. vice president and general manager of Mar­ "Over time, we've replaced virtu­ keting Operations for the Computer Orga­ ally everything," Harry says, "yet a nization, he says, "It's exciting to look customer can easily incorporate new back over the years and see how the features while retaining the old. No HP-35 and subsequent calculators, such one else has this degree of compati­ as the HP-12C financial calculator, bility and investment protection." have shaped the way generations of students learn math and finance."

September-October 1997 17

www.HPARCHIVE.com COUISITION

Life in the fast lane When HP acquired VeriFone, it got more than a carpool mate on the information superhighway; it got a bona fide speed demon.

VeriFone holds about 65 percent of the U.S. market for retail electronic card-swipe terminals and has more than 6 million devices in place worldwide.

By Jay Coleman There's no time for jet lag, rest or idle conversation. Time is money, REDWOOD CITY, California-To gain and that's what VeriFone is all about: some insight into VeriFone, Inc., the Moving money instantaneously. largest acquisition in HP history, just VeriFone revolutionized the deliv­ take a look at one day in the life of ery of electronic payment when it was VeriFone's frenetic President and founded in 1981. Ifyou've ever paid CEO Hatim Tyabji (pronounced Ha for groceries or a restaurant meal TEEM Tee ARB gee). with a card-swipe device, you've "Hatim arrives at San Francisco probably used a VeriFone product. International Airport at 9:30 a.m. from Today, VeriFone's focus is (1) elec­ Singapore, comes directly to his office tronic commerce, whether it's point­ in Redwood City for a 10 o'clock tele­ of-sale at a physical store or in virtual conference with customers, then has space over the Internet; and (2) pro­ meetings here at 11, noon, most of viding new, innovative solutions the afternoon and until early that for consumers, such as smart-card­ evening," says Sharon Schwartz, who enabled products for homes. Consid­ manages VeriFone's executive office ering that the Internet portion of and Corporate events. the electronic-commerce market is "The flight from Singapore usually expected to reach $95 billion by the is on time," Sharon says, "so the rest year 2000, it's no wonder that HP saw ofthe day should work out OK."

18 MEASURE

www.HPARCHIVE.com VeriFone as an ideal mate when it offi­ sped to 6 million. Two ofVeriFone's cially acquired the 3,200-employee brightest products are: company on June 25 for a whopping • OmniHost client-server software. $1.29 billion. Using a personal ATM, customers can This software integrates payment receive digital cash electronically. "VeriFone personifies the perfect options such as credit and debit cards complement for our financial-services, Tuesday; Marseilles, France, on Thurs­ with virtual payment options such as electronic-commerce and Internet day; Copenhagen, Denmark, on smart cards, and can store digital strategies," says Glenn Osaka, general Sunday; and Washington, D.C., the money (see personal ATMs). OnmiHost manager of HP's Extended Enterprise following Tuesday. software runs on the HP 9000 enter­ Business Unit, who manages the "There is my office," he says, point­ prise server platform. HPNeriFone integration. "That's a ing to a laptop computer. • Personal ATMs (automated teller powerhouse marriage." One person who knows VeriFone machines). With a personal ATM Unlike other large HP acquisitions, and HP well is Joe Zaelit, a 20-year HP attached to a PC in the home, users including Apollo Computer and Con­ employee, who left the company in can insert a smart card into the vex Computer Corporation, device, connect electroni­ which were integrated into cally to a bank and add HP's Computer Organiza­ money to the card on tion, VeriFone operates as a 'There is my office, " (Hatim) says, pointing to a built-in chip. No more wholly owned subsidiary of a laptop computer. going to the bank down the HP. That will enable VeriFone block or across town. to maintain its sense of urgency and 1993 to become VeriFone's senior vice In 1996, HP and VeriFone began small-company feeling. president and chieffinancial officer. working together to provide complete ''VeriFone is an aggressive, vibrant "I love both companies," Joe says, software, hardware and integration organization with superior products "They're both leaders in their indus­ support services to financial institu­ and high loyalty, and brand identity in tries, they empower their employees, tions implementing SET (Secure its markets," Glenn says. "We don't they're very results-oriented and they Electronic Transaction) pilots. Mas­ want to tamper with any ofthat." care for their people. terCard and Visa are developing the No one represents VeriFone's "These are two very successful SET protocol as a security standard breakneck pace and total customer companies-both winners-who for Internet transactions. obsession better than Hatim, who logs combined to profit within the fman­ For more information about about 500,000 air miles each year. One cial services and banking industries. VeriFone, check these Web sites: recent trip took him to Hong Kong Perhaps VeriFone can act quicker http://hpweb.cup.hp.comlverifone on Monday; Bangalore, India, on because of our smaller size, but and http://www.verifone.com. M HP's reputation and stability are real strengths, too. It's a good fit." Although HP announced a hands­ offstance when the acquisition first was announced, Glenn encourages HP employees to "respond positively to VeriFone requests and initiatives that are mutually beneficial." In short, don't smother VeriFone employees with offers of assistance, but be avail­ able to help ifthey ask for it. VeriFone CEO Hatim Tyabji (left) confers And be ready for life in the fast Lloyd Mahaffey, VeriFone senior V.P. and with Rick Belluzzo, head of HP's Computer lane. For example, in VeriFone's first G.M. of the Global Marketing and Software Organization, during the initial acquisition 11 years, it sold 5 million payment Systems Division, chats with Glenn Osaka announcement in April. outside VeriFone's offices. terminals. In the past year, that figure

September-October 1997 19

www.HPARCHIVE.com PEOPLE

orphanage during a six-month leave-of­ absence from HP. For the childrens sake Celine, then a An HP employee takes By Glenda Dasmalchi receptionist at the HP site in Isle a six-month leave to Celine Landes' memory of her fIrst d'Abeau, France, had worked for HP work with Mother Teresa days at a famous Calcutta, India, for eight years. at the Missionaries of orphanage are vivid: Children are "When Celine came to me with her everywhere and into everything. They leave request, how could I refuse?" Charity orphanage in are being bathed, clothed, fed and says Philippe Stolbowsky, her then Calcutta, India. hugged. Squeals, cries and laughter manager. "I approved it and then float through the two-room orphanage, hired a temp, so her job would be fIlled with more than 100 children. available when she returned." (Celine The children, from newborns to did return to the position, but recently 6-year-olds, fIll Mother Teresa's took a new job in the order-processing (Sadly, MEASURE learned orphanage. Here, needy children department at HP's B6blingen, Ger­ of Mother Teresa's death, never are turned away. There are many, site.) just as we were about to often four to a bed. Meals are frugal. Philippe was not surprised that It's rice and lentils for breakfast, and Celine chose to go to Calcutta. "She print this September­ again for lunch and dinner. was used to traveling, and this type of October edition. It's a typical day for the children, mission would appeal to her," he says. - Editor) but not for Celine, a 28-year-old Celine says she was motivated Hewlett-Packard employee. In 1996, to seek out this experience after a she worked as a volunteer at the chance conversation with friends

Celine, from France, enjoys new friends and surroundings while working in Germany. "Traveling, meeting people and learning languages adds quality to my life," she says.

20 MEASURE

www.HPARCHIVE.com while vacationing in Kenya. "You know, sometimes you get to talking with new people and they spark new ideas and new thoughts in you," she says. "That time a small seed was planted." "I love people," Celine says, "and I wanted to do some­ thing peaceful and positive, especially if it had to do with car­ At the orphanage, volunteers coach the children in songs as they prepare for upcoming holidays. Mother ing for children." Teresa (right) is the preview audience, along with Celine (third from the right). Celine has a lot in cornmon with children: She can't sit stipulations for a young person to join airport was intimidating. I'd never still either. She's been on safari in or volunteer to work with Mother seen such a teeming mass ofpeople." Kenya, hiked in Nepal and played ten­ Teresa. "They must be of a cheerful Calcutta is known as the cultural nis in Morocco. Someday she hopes to disposition, healthy in mind and body, capital of India, catering to a cos­ bicycle to Finland and view the mid­ have an ability to acquire knowledge mopolitan population that speaks night sun. She's been an au pair in and possess an abundance of com­ Bengali, English, Hindi and Urdu. The Spain, and a scout leader trained by mon sense." population is close to 12 million. In fIrefIghters in southern France. She's Celine felt sure she'd found the the city area, the population density is attended boarding school in England right place. Unannounced, she went about 85,000 people per square mile and an international hostess school in to Calcutta. -a density that exceeds the top two Lyon. Besides her native French, she Unannounced to Mother Teresa's megacities of the world, Tokyo and speaks English and Spanish and is charity group, but not to the HP New York. studying German. network. Shikharesh Das, district Shikharesh, his family and the HP She's learned to maneuver quickly manager for the Medical Products Calcutta eight-person offIce staff and easily in new places and situa­ Group in south and eastern India, helped Celine acclimate to these tions. But fInding her way to a volun­ was ready to help. "When I received new, crowded surroundings. They teer position in India was diffIcult. her e-mail, I was a bit surprised," provided her with the special tips She wrote more than 80 letters to that she needed organizations, such as the Red Cross to know about and Children ofthe World, describing the city. "The her desire to volunteer. "But I wasn't "(Celine) adapted quickly and became things you don't accepted," she says. "They were look­ a 'Calcuttan' faster than anyone we knew. II fmd in a book," ing for nurses and MBAs." Shikharesh says. Then she heard about Mother Shikharesh wrote. "This unique mis­ "She adapted quickly and became Teresa's charities. She heard that the sion ofhers-to work for the poor in a 'Calcuttan' faster than anyone desire to serve was the most impor­ India-was novel." we knew." tant criterion. The Book ofGiving: A First, he saw to her safe arrival by Celine visited with Shikharesh and Tribute to Mother Teresa, written by picking her up at the airport. "I was so his family occasionally during her stay. Simon Weinstock, lists the necessary happy to see him," Celine says. "The

September-October 1997 21

www.HPARCHIVE.com Children

However, her primary residence during They expect nothing because poverty her six-month volunteer experience -including the common occurrence Day by day with was a 100-bed Salvation Army dormi- of children's deaths-is an accepted fact of life." Mother Teresa Celine warns Mother Teresa, 87, was awarded that there is a the Nobel Peace Prize in 1979 for "Mother Teresa is there every morning, unless danger ofbecom­ the work of her religious order, The she is traveling. " ing too involved Missionaries of Charity. More than with the children. 4,500 men and women of every tory; a facility that accommodated a They, on the other hand, accept what nationality have joined her order. steady stream of world travelers. they're given without much individual There are now 568 homes in 120 There she met others who had bonding. "The truth is, you get more countries around the world provid­ come to volunteer. Together they took attached to them than they do to you," ing sustenance for the dying and the l5-minute walk to the orphanage. she says. destitute, homeless children, the She looked up at the building, which In the future, Celine plans to adopt mentally ill, drug addicts, AIDS in simple, white, block letters read, a child from the orphanage. Today, sufferers, alcoholics and lepers. "LET US DO SOMETHING BEAUTI­ she says, 80 percent of the children Her philosophy is to share every­ FUL FOR GOD-Mother." are adopted by Europeans, mostly thing. Nothing is held back or saved She was interviewed and accepted. Germans, Italians, for a rainy day. For the next four months, Celine French and Swiss. If lines are long adjusted to her new schedule. She "This volun­ and people was up at 6 a.m. so she could attend teering experi­ are hungry, Mass at 6:30 a.m. Celine is quick to ence has been everyone just explain that this is not an obligation, life-enhancing for receives a little but up to the individual. "Mother me," Celine says. less. "She lives Teresa is there every morning, unless "I think that if life day-by-day:' she is traveling. She sat on the floor, is too easy, it's says Celine, as we all did, in a comer ofthe little hard to under­ "and it was room," Celine says. "I went for days stand the big pic­ remarkable to before I ever knew she was there." ture. You really see. Every day, Then Celine would have breakfast miss out." M Mother Teresa draws millions of volunteers. gifts would with the Sisters, work mornings in arrive." the orphanage caring for the children, (Glenda Dasmalchi is an executive People of all beliefs are attract­ and in the afternoons teach English speech writer in HP's Corporate ed to the Catholic mission. When to children offamilies living in the Communications department. asked why she thinks this happens, streets. "They were just basic English -Editor) Mother Teresa replied, "... It is the lessons, but the children loved having work of God's love in action ....there a regular routine with someplace defi­ oJA- are no politics, no color, no religion nite to go. mixed up in it. That's why." "I've never seen so many smiling, ~ ttt ~C/ This year, Mother Teresa, troubled laughing faces. There, every small fA.; by health problems, was succeeded thing is a party," she says. "Since they expect nothing, everything is a gift. organization. Mother Teresa will remain and continue her work.

22 MEASURE

www.HPARCHIVE.com PPLICATION

Aprofitable lesson from

Hawley Botchford, executive director of the Harry Chapin Food Bank, and volunteer Lori a non-profit Ann Courson use an HP OmniBook PC to track donations in the warehouse sorting room. FORT MYERS, Florida-Hawley can purchase an appropriate level of pounds offood that the food bank will Botchford is proud of how he can turn support for a set price and then relax, distribute this year. a $1 donation into $9 worth offood knowing that help will be available The food bank's growing computer for the hungry and homeless of south­ from HP should a problem arise. experience soon may be tapped as a west Florida. "The way we'll be able to keep up test site directed by Second Harvest, But Hawley knows he needs to with the demand is through technol­ a U.S. organization offood banks. stretch that dollar further. As execu­ ogy," Hawley says. "IfI can simplify Second Harvest plans to network its tive director ofthe Harry Chapin and automate many of our manual 200-member food banks in 1998. The Food Bank, he has seen demand for processes, I can maintain a low network will improve coordination the food bank's services grow 600 per­ oflarge food cent over the past six years. donations that Enter HP's Software and Services often must be dis­ Group (SSG) with a proposal to tributed quickly provide the latest computer equip­ to facilities across ment and services to streamline the the United States. food bank's distribution of grocery Hawley also is products to homeless shelters, soup making plans to kitchens and emergency shelters. In invite small busi­ exchange, the food bank staff offers nesses in the area a continuous stream of recommen­ to see how the dations on how HP products and HP test center services can be improved for small has helped the businesses and offices. food bank run a "This is a rare opportunity for HP tighter operation. to monitor how our products are used "We'll flrst day-in and day-out and what types Warehouse Manager Don Sulkers helps load Food Bank donations intrigue our busi­ ofHP support a typical office fmds into Reinhold Diehm's car. ness friends with valuable," says Bill Bechtold, HP how HP technol­ channel development manager for overhead; that savings is going to ogy can help them, like it has helped SSG's Software Services Division. the bottom line to help more people." us. Then I'll ask them for a donation," Much ofthe analysis focuses on The food bank is named after the Hawley says, grinning. M HP SupportPack, a growing set of popular U.S. singer/songwriter, who -BiU Hornung services to help consumers and end­ was active in hunger issues. It is out­ users install and support their soft­ fltted with a variety of HP PCs and (BiU Hornung is the public relations ware and HP computer systems and peripherals that are connected by a managerfor HP's Software and peripherals. The services are popular Microsoft Windows NT network. A Services Group.-Editor with small businesses because they bar-code system will be installed soon to track the inventory of 1.3 million

September-October 1997 23

www.HPARCHIVE.com WEB-WISE

hile most ofus are struggling to cope with everything that the Web throws at us today, there are people out there who spend their days and nights designing tomorrow's info superhighway. It's called the next­ generation Internet, or NGI. "Why are they doing it now?" you might ask. "Ifit ain't broke, don't fIx it," was one of Gramps Cyberspace's favorite expressions. And most days, today's Internet behaves just fme. Granted, and the San Fran­ it's painfully slow on some days, but cisco Chronicle it delivers a ton of information to the newspapers. You estimated 50 million users around could send mes­ the world. But there are two key sages within those symptoms I've spotted that prove fIrms, just not "out" that things aren't perfect in hyper­ onto the Net. space and that a replacement for The shutdown today's Internet will be needed in showed just how fragile the next couple ofyears. the Internet and all its Symptom No.1: A year ago a interlinked systems really major power outage at Stanford Uni­ are. No one person or versity halted or delayed Internet organization owns the Inter- access for tens ofthousands of users net, so there's no Maytag repair- in the western United States. Seems man to call to "fIx it" if"it" breaks. a couple ofrats (the four-legged vari­ We all must rely on the weakest links ety) crawled inside a 12,000-volt elec­ in the electronic chain holding fast. trical switch on the campus, causing Realize this fragility exists at a time net for security and reliability so they an explosion. The power outage when the number of companies and can conduct business 24 hours a day, knocked out the university's com­ individuals using the worldwide net­ seven days a week. puter network. work continues to grow exponentially. Symptom No.2: We're running That, in turn, clobbered BARRNet, The academicians who helped create out ofInternet addresses. the Internet service provider whose and use the Internet (before Mosaic I'm not talking about the cute PoP (Point of Presence) is at the uni­ and Netscape brought us the graphi­ www.clevername.com type addresses. versity and that serves about 400 cally enhanced Web) are looking for I'm talking about the numerical Inter­ organizations, including Stanford, a speedy, reliable network that isn't net Protocol (IP) addresses that are HP, Genentech, the University of being used to deliver video clips, mag­ hidden behind the clever names. For California at Berkeley, the Los Angeles azines, radio broadcasts, advertising, example: 123.456.789.016 Times, the San Francisco Examiner sports scores, pornography and use­ less e-mail solicitations. And compa­ nies (like HP) are looking to the Inter-

24 MEASURE

www.HPARCHIVE.com For the last 14 years we've been using IPv4, Internet Protocol Version 4 with addresses that are 32 bits long. Places to go, things to do Theoretically, IPv4 will allow 4.3 bil­ Inside the HP firewall lion ofthose numerical addresses. When Version 4 came along in the Your body-from cholesterol levels to early '80s, the idea of one address for A slick use of the intranet, but only a 3-D view of the brain-in the virtual each person on the face ofthe planet for HP hiring managers in the United hospital. Great graphics and crammed seemed adequate. States at this time. This researcher with valuable information about dis­ But the practice of assigning them has access to more than 10,000 online eases you never want to catch. (Hey, I in large blocks to Internet Service resumes. What a great way to sort wouldn't be a doctor without giving out Providers (ISPs) has led to a shortage, through all the available talent pool some medical advice!) even though there are just 50 million to fill external job reqs. users online today. Sometime in the http://www.dddeign.comi next few years, we'll be making the http://hpweb.corp.hp.com/ 3dbydan/linksc.h and switch to IPv6 with 128-bit addresses. publish/infohub http://www d web.co But as the world switches to Ver­ A new central location for HP's U.S. Remember those 3-D glasses, the sion 6-a two-year process, not an employees to find out about discounts, ones with the red lens and blue lens? overnight event-experts say the on-site fitness centers, employee They're useful at these two sites to Internet will be particularly fragile. clubs, education opportunities across see anaglyphs (that's one type of On occasion, e-mail won't arrive at the country. This site is rich with worth­ 3-D image) of the surface of Mars, its hoped-for destination, and book­ while links. dinosaurs and a Stonehenge of cars. marked Web pages may not appear (like this doesn't happen already?). http://marketing.corp.hp.com/cpm Just for fun After the switch, we shouldn't run The spotto meet if you're part of HP's out of addresses. Version 6 will pro­ http://mmm.mbhs.edu/ worldwide marketing community. %7Ebconnell/anagrams.html vide a huge number: 300,000,000,000, You'll find schedules of upcoming 000,000,000,000,000,000,000,000,000­ You can have fun rearranging the meetings, classes, minutes of council letters in your favorite words using which will provide "roughly 3,000 meetings and much, much more. addresses for each atom on the Earth's this clever site for anagrams. For surface," says Mark Weiser, chief example, Robert Dole can become technologist at Xerox's Palo Alto Outside the HP firewall Elder Robot (have you seen his TV Research Center. http://www.hp.com/go/ commercials?). Hewlett-Packard So, while the Internet is still work­ tmeducation becomes Pedal that Wreck. ing "OK," check out a few sites that French- and English-speaking HP I've visited in the past month (see customers can find classes about http://www.audiocard.com box). And when you find a new one their TMO products. This is a super Send a singing birthday card (for free!) you think is worth sharing with your example of how to implement a cen­ to your wired friends. HP co-workers, drop me a note at tralized database that shares lots of [email protected]. And don't information, but presents the data in forget to visit my clinic to see some multiple languages. ofyour best ideas from the first Cybie awards program at http://hpweb. corp.hp.com/publish/hpnow/use/ drcyberrmdex.htm. M

September-October 1997 25

www.HPARCHIVE.com LETTER FROM LEW PLATT

HP's chairman, president and CEO discusses the importance of growth for Hewlett-Packard.

In July, Lew met with telecom managers from developing countries who were attending the United States Telecommunications Training Institute, which HP helped sponsor and host.

e of my favorite HP and a global presence, our growth has stories dates back to been nothing short ofphenomenal. 1950, when the company But growth isn't a guarantee; it's a was 11 years old. The byproduct of a tremendous amount of employee population had planning and hard work. grownOto 200, HP had more than 100 We grow in three ways: by the nat­ items in its product line, revenue was ural extension of our current product approaching $5 million a year and the lines, by acquiring other companies, Quonset hut in which the company and by penetrating new geographic operated no longer was large enough. markets. Let me expand on all So co-founders Bill Hewlett and three aspects. Dave Packard decided to build a • New products. Our Corporate general-purpose plant next to their Objective on growth summarizes existing facilities. In his 1995 book this point well: To let our growth be The HP Way, Dave explained, "I limited only by our profits and our remember thinking that ifwe couldn't ability to develop and produce inno­ keep the company going, we could vative products that satisfy real lease out the building as a supermarket." customer needs. Clearly, Bill and Dave were as prag­ One key to product growth is HP matic as they were modest. Labs-our internal research-and­ Today, with more than 120,000 development organization. Labs has employees, more than 20,000 products, an incredible record of developing revenue set to top $40 billion this year innovative new products and transfer­ ring them to our manufacturing divi­ sions for production.

26 MEASURE

www.HPARCHIVE.com Two impressive technologies illus­ and our first manufacturing plant 29 years now-when other companies trate this point. We continue to build outside of Palo Alto, California, in pulled out. And we've become one of on our acceSS7 network-monitoring Boblingen, Germany. Today, HP has the top 10 companies in China because platform with innovative software sales, manufacturing or distribution of our long-term resolve there. applications such as fraud detection, facilities in more than 100 countries. I would argue that our presence in which reduces from days and weeks Although entering new markets has Russia, China and even South Africa to seconds the time it takes for tele­ had substantial rewards, it carries has meant a positive force for social phone carriers to identify illegal calls. several risks and obstacles. Some­ change in those countries. We've Given that phone fraud is a $12 billion times local business practices aren't demonstrated that you can maintain problem worldwide, this provides consistent with HP's values and our your values and have [mandal success. our customers with significant sav­ Will HP continue to ings. And our new HP PhotoSmart grow? Yes, but perhaps digital photography system funda­ not at the same pace mentally will change the way people "We've demonstrated that you can maintain we've enjoyed in the think about photography in that your values and have financial success. " past. The data suggest $46 billion market. that companies our • Acquisitions. HP made its first Standards of Business Conduct. And size historically don't sustain a high acquisition in 1958, when it purchased many developing countries don't have level of growth-a somewhat trou­ the F.L. Moseley Company, a producer well-developed infrastructures. So our bling fact. ofhigh-quality graphic recorders. challenges include growing our New products, acquisitions and Nearly 40 years later, acquisitions business without wavering from our new geographic markets definitely have been an ideal way to complement standards, building teams of local will continue to fuel our growth. HP's and expand our technical portfolio. employees and making long-term management team is actively explor­ Some of the key acquisitions have commitments to do business in ing steps we can take to be different been the Sanborn Company (1961) for those countries. from other companies our size medical products; F&M Scientific Cor­ Our increasing presence in Vietnam, whose growth has stalled. As always, poration (1965), which propelled HP featured in this issue ofMEASURE I expect many employees will recog­ into the analytical-instrumentation (see pages 4-8), is a good example. We nize opportunities for HP growth and field; Apollo Computer (1989), which expect that Vietnam will be a major help to seize them effectively. dramatically expanded our worksta­ growth market for HP. The economy This is a chance for HP to distin­ tion capabilities; Convex Computer looks good, but as with most develop­ guish itself from most other large Corporation (1995), supplier of high­ ing countries, it will experience its companies. Our potential for growth performance computing solutions; ups and downs. today is greater than at any time in and, in June, VeriFone, Inc., one of The same thing can be said for the past. We have a wonderful oppor­ the world's foremost electronic­ other HP ventures, induding Indone­ tunity to achieve something only a commerce companies. sia, many countries in Latin America handful of other companies have • Geographic markets. Another and on the African continent. Long­ been able to do. obvious way in which we have grown term success will depend largely on is by establishing a presence in their economic development. countries where we didn't previously Fortunately, HP has a great deal of operate. This expansion began in 1959, experience with entering new markets when HP set up a European marketing early, investing in their future and sus­ organization in Geneva, Switzerland, taining our pledge to ride out the diffi­ cult times. For example, we have a reputation for staying in Russia-for

September-October 1997 27

www.HPARCHIVE.com DUCATION

An HP employee and Windows 95, Duke dial-in software, Netscape Communicator, Pegasus alumnus forges a new e-mail, and Lexis and Westlaw legal relationship between research software-all the software the company and Duke that law students will need for their next three years of study. HP also has University's law school. trained and certifIed the Duke Com­ puter Store to service the OmniBooks. Duke University law stu­ Competing in the college market is dents, including Matthew not easy, but, according to Lynn, it's Keck, use HP OmniBook defmitely a good market. "When peo­ notebook pes to pursue Its the law their degrees. ple have positive experiences with our products, they are very pro-HP, DURHAM, North Carolina-Weary­ recommended laptop. The law school and if Duke has a successful year, eyed law students study in libraries also will replace many ofthe older com­ next year will be even better." M into the wee hours ofthe night using puters in its library with HP desktops. -Lila Kakuk books heavy with the letter ofthe Duke's recommendation and buy­ law. Diligently, they jot notes the old­ ing decisions are the result ofthe (Lila Kakuk, a public relations stu­ fashioned way-with a pen and a pad efforts of HP employee and Duke dent at San Jose State University, was ofpaper. All the while, their non-Iaw­ law school alumnus Ross Katchman, a 1997MEASURE intern.-Editor] studying colleagues surfthe Internet senior attorney in Corporate Legal in from the comfort of their dorms. Palo Alto, California. The printer steadily cranks out After reading about the success of selected text with just a click ofthe the OmniBook at the Anderson Grad­ What can you do? mouse. As technology has become a uate School of Management at the HP sponsors several programs that part ofmainstream education, the University of California, Los Angeles can make your financial contribu­ study oflaw is sometimes thought (UCLA), Ross took the fIrst step to tion to your alma mater or other of as being behind the times. starting a program at Duke similar educational organization even more The law school at Duke University to UCLA's by contacting HP's sales significant. For more information, in Durham, North Carolina, is changing office in Greensboro, North Carolina. check out the philanthropy Web this perception by forming a relation­ Ross was referred to Lynn McNair, site at: http://www.corp.hp.coml ship between the school, its students corporate account representative. Publish/UG/. and HP. Though this may seem an With Ross' help, Lynn connected unlikely match, HP equipment-a fIx­ with Richard Danner, associate dean ture in schools of engineering and the for library and computing services at sciences-is fmding its way into tradi­ Duke. The two worked to fmd a com­ tionally less technical studies. puting solution that would work for All law students at Duke are required the students and the school, both to own a PC. Starting this semester, functionally and fmancially. The the HP OmniBook notebook PC is the OmniBook 2000-introduced in June 1997-was a practical choice. The OmniBook 2000, CS model 1440, is now available to Duke stu­ dents for purchase, preloaded with

28 MEASURE

www.HPARCHIVE.com EXTRAMEASURE News from around the HP world By Lila Kakuk

Lights, camera, Bullock and Jason Patric Rollin' on action! was a once-in-a-lifetime the rover experience for Bruce. The :I: Ifyou saw the movie film shoot containing Bruce's Hewlett- ~ "Speed 2: Cruise Control" 20 seconds offame-later Packard ~ this summer, has landed e; ~ youmay in more than z have caught 120 countries, a glimpse of and now on HPemployee two planets. Bruce Jones, HPhardware technical helped land consultant the Sojourner in HP's Fort rover on Lauderdale, Bruce and his wife Nancy (left) attended a Mars. The The Sojourner rover makes contact with the rock Florida, sales Speed 2 party with star Sandra Bullock's navigation Yogi on the Mars flood plain. office. bodY9uard "Little Skip" and his wife. applications Bruce for the Pathfmder lander sisting of HP 9000 J-class attended an open-call audi­ cut down to three seconds are running exclusively on and Series 700 Model 735 tion in Miami last September -required Bruce to take a an HP UNIX platform, con- workstations. and was "totally surprised" day off from work. Even on when he was selected as his day off, Bruce couldn't an extra in the film. He was resist trying to sell HP prod­ 3-2-1 ...HP blasts off! even more thrilled when he ucts to the production com­ Will human beings some­ exploration ofthe moon was upgraded to a small pany. "I tried to get them to day live and work on the itself and future use of speaking part as a cruise use HP monitors on the set, moon? HP is a member of its resources. boat officer. but I got in a little late in the Lockheed Martin team HP plays a significant Working on a movie set the deal," he says. that will bring people a role in this project by pro­ with movie stars Sandra giant leap closer to answer­ viding Lockheed Martin ing this long-standing ques­ with a complete system for tion with the launch of integrating and testing the Lunar Prospector. spacecraft bus and payload. The spacecraft is tenta­ The HP LPETS (Lunar tively scheduled to launch Prospector Electrical Test no earlier than October 24, Set) system is used to power 1997, from Cape Canaveral, and test the satellite during Florida, aboard a Lockheed manufacturing and immedi­ Martin LMLV2 rocket. ately prior to launch. During its one-year lunar­ For more information orbiting mission, Lunar about Lunar Prospector, Prospector will gather check out the Lockheed information on the moon's Martin Missiles & Space structure, origins and natu­ Web site at http://juggler. "Speed 2' . . CrUIse COntrol" t . ral resources. The informa­ lmsc.lockheed.com/lunar/. has mad b' , s arrm9 S d e a 19 splash with . an ra BUllock and J movIegoers. ason Patric, tion will influence future

September-October 1997 29

www.HPARCHIVE.com EXTRAMEASURE

Color printing on track trailer, sporting a full range THIRD QUARTER ROSE of office-technology solu­ EARNINGS NAMED CIO What does HP have in tions-from scanning and I I HP reported a 45 percent Mike Rose, who served common with Team Rahal, printing to copying and increase in net earnings, as controller for the for­ Indy car racing champion photo imaging. 15 percent growth in net mer Computer Systems co-sponsored by HP's Soft­ Color printing isn't the revenue and a 19 percent Organization for the ware and Services Group? only show on the road. The increase in orders for Q3 past four years, has been HP's "Color of Business" Computer Organization has ofFY97. named HP's chief infor­ tour has enlisted Team the "Empowered Engineer Net earnings were mation officer. Rahal's support to show Truck." Loaded with work­ $617 million or 58 cents HP customers how color station equipment, it can be per share on approxi­ CONSUMER printing helps give them a spotted in both Europe and mately 1.06 billion shares competitive edge in the the United States, making PRODUCTS of common stock out­ CHANGES racing business. stops at customer sites, standing. Net revenue I channel partner events The Consumer Products The tour features an was $10.5 billion and Group led by Antonio eye-catching 18-wheel semi- and trade shows. orders were $10.4 billion. Perez, HP V.P. and G.M., has reorganized. The HP 60TH IN new format creates two IGLOBAL 500 new business units: HP has become the 60th • the Office Business largest company in the Unit, led by Jim Langley, world, according to formerly G.M. of the Fortune magazine's latest Vancouver Printer Divi­ Global 500 listing. HP's sion; and FY96 revenue of $38.42 • the Home Business billion was a 21.9 percent Unit, led by Vyomesh increase over FY95, mov­ Joshi, formerly G.M. ing the company up from ofthe Home Imaging 84th place last year. Division. HP's Mary Marks of Boise, Idaho, shows Team Rahal driver Bryan Continuing in their Herta through the "Color of Business" truck during a stop. CELESTICA same roles are: IACQUIRES EXETER • the Consumer An around-the-world commute Celestica International Sales and Marketing Organization, led by Talk about dedicated com­ As you may remember Holdings Inc. will acquire HP's Exeter Manufac­ Pradeep Jotwani, HP muters. Phyllis Rogers, TMO from geography class, the V.P. and G.M.; sales associate, and Dale distance around the earth turing and Distribution • the Asia Pacific Cassidy, administrative is about 25,000 miles at Operation in Exeter, New Hampshire. About Business Unit, led by assistant, both live 40 miles the equator. Therefore, Tommy Lau, G.M.; and Phyllis and Dale have driven 50 ofthe 350 regular from HP's Huntsville, Ala­ • the Inl\jet Supplies bama, branch office. Their around the world 15 times, employees at Exeter will stay with HP; the 300 Business Unit (IJBU), led commutes to and from HP just to come to work every by Dana Seccombe, G.M. average 80 miles per day. day at HP. Too bad they others will receive offers For the last 19 years of can't collect frequent­ to remain in the area and their HP careers, each has driver miles. work for Celestica. accumulated more than 370,000 miles.

30 MEASURE

www.HPARCHIVE.com Show me the "digital" money! For a college kid studying security and portable infor- BLUE MOOD elected by the board of abroad, handling money can mation appliances. IFROM OED directors. They are: be serious business. By the For more information The Optoelectronics • Cynthia Danaher, V.P. and G.M., Medical year 2002, things will have about the video, including Division has introduced gotten a whole lot easier. how to order, send an its first indium gallium Products Group; Take the case ofthe e-mail message to amanda_ nitride (InGaN) blue light­ • Rick Kniss, V.P. and G.M., Chemical Anal­ Randolph family from the [email protected]. emitting diode lamps. The ysis Group; United States. Their fman- -Tena Lessor lamps can be used in con­ cial institution, First Global, sumer applications where • Mike Matson, V.P. and G.M., Information has just set them up with a there is a need for soft Storage Group; foreign student advisor at backlighting or indicators. their Paris office. In a video • Dick Warmington, V.P. and managing direc­ call with the Randolphs, the SINGAPORE tor ofAsia Pacific; advisor helps arrange for a SERVICE CENTER special student account for I • Jacques Clay, HP has launched a new V.P. and G.M., Extended their daughter, Lisa. The Customer Service Center Desktop Business Unit; Randolphs are then able to in Singapore to provide transfer money from their • Glenn Osaka, one-stop service for the V.P. and G.M., Extended U.S. account directly to entire range of HP per­ Enterprise Business Unit; Lisa's Paris account right sonal computer products. from their PC. And they • Bill Russell, V.P. can electronically exchange and G.M., Enterprise HP FORMS Servers Group; dollars into francs, Euros or any currency that Lisa 1AT&T ALLIANCE • Pradeep Jotwani, may need. HP and AT&T will col­ V.P. and G.M., World­ First Global laborate on products wide Consumer Sales is HP's newest and services that make it and Marketing; vision video, easier for companies to • Lane Nonnenberg, produced by Jan conduct business over V.P. and sales and mar­ keting manager, Software S. Smith-producer ofthe the Internet. With the alli­ award-winning Imagine, ance, AT&T will provide and Services Group; Synergies and MageUan networking and secure­ • Keith Watson, V.P. and G.M., Worldwide videos-for the Financial purchasing capabilities, Services Business Unit. while HP will provide Commercial Sales and Designed to be viewed enterprise computing Marketing; by high-level customers, technology. • Susan Bowick, V.P., Human Resources; First Global dramatically highlights some exciting 13 NEW VICE • Tom White, V.P. and G.M., Communica­ future implications of HP's PRESIDENTS 1 tion Test Solutions commitment to the fman­ CEO Lew Platt and his Group; and cial industry, including Management Staff have highly advanced innova­ named 13 new vice • Mike Rose, V.P. and chief information tions in integrated network presidents-the first The First Global video envisions officer. and system management, the world of financial services time V.P.s have been data warehousing, cus­ as it might look a few years appointed by company from now. tomer contact solutions, management rather than

September-October 1997 31

www.HPARCHIVE.com PARTING SHOT

Explainable mystery MOJAVE DESERT, California -UFO landing? No, just the work ofTom Berto, a mechanical engineer in the Lightwave Measurement Division in Santa Rosa, Cal­ ifornia. Tom composed this shot in early March 1996. The glowing spiral is a long-time exposure of a road flare. The idea came to Tom while observing road flares along the highway on his daily commute home. "I found myself admiring the intense, pure red light," he says. "At that moment, I resolved to one day take a picture using road flares." A camping trip to the Mojave Desert provided the perfect opportunity to cre­ ate the pictures he had in mind. With the help of a friend, a set ofwalkie-talkies and a little ingenuity, Tom accomplished his goal. pedaled in a circle around trail on the upper middle "I have many more "This picture was taken the stakes." left is from the Orion nebula. patterns in mind for a on a moonlit night, with a The resultant spiral was Tom used a Nikon FM2 future trip," Tom says. road flare attached to a 505 feet across. with a 28mm wide-angle "This trip merely whetted bicycle," Tom says. "The In the background, star lens and Kodachrome 200 my appetite." M bicycle was attached to a trails ofthe constellation slide film. The exposure rope that wrapped around Orion are visible. The red took approximately 10 min­ five stakes, causing the utes atf2.8 bicycle to spiral in as it was

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