AWS and Transform your business with Web Services and Salesforce Collaborative solutions to innovate customer experience

AWS and Salesforce together

Enterprises around the world need to continually transform their businesses and the experience they provide their customers to thrive. Doing so however, requires the agility to experiment frequently and the resources to innovate quickly. As the #1 CRM and the most adopted Platform, Salesforce and AWS offer cloud services with strategic integrations based on a foundation of security and simplicity. With innovations in AI, voice, productivity, and cloud training, we are your fastest path from idea to impact. With AWS and Salesforce you can leverage full featured services for compute, storage, , networking, analytics, and (AI), the of Things (IoT), mobile, security, media, and application development and management in tandem with the backbone for your customer engagements. A shared culture of customer-obsessed innovation means you’ll continually get the latest technology advances at your disposal.

Key benefits AWS and Salesforce share a strategic relationship, encompassing technical alignment and joint development. Salesforce runs the vast majority of their cloud workloads on AWS, and Amazon relies on Salesforce across various businesses to enhance customer relationships. Whether you are simply using Salesforce SaaS applications that run on AWS, or leveraging AWS to extend Salesforce capabilities, this collaboration provides a multitude of benefits, all at scale.

AWS for Salesforce AWS and Salesforce for your business

■ Flexibility to experiment ■ Ability to add new capabilities to your Salesforce applications ■ Freedom to innovate ■ Experiment with and drive new value from ■ Breadth and depth of native cloud services your customer data

■ Innovate faster to accelerate time to market

“Our alliance with AWS allows us to expand our infrastructure presence more quickly and efficiently so we can support our fast-growing customer base in Canada and around the world.”

- Parker Harris, Co-Founder and CTO, Salesforce

“With the seamless integration between Amazon Connect and Salesforce, we’re unleashing the power of technology to customize the agent experience through data. We’re improving productivity and allowing them to focus on customers, not their tools, to provide the best possible customer experience.“

- Loren Lacy, Group Product Manager, Customer Success and Sales Technology, Intuit Inc. Meet your global technology requirements

Amazon nudged its market share upwards and remains equivalent in size to its next four competitors combined. The AWS global infrastructure spans 69 Availability Zones within 22 geographic Regions around the world, and with 165+ services, you will gain the resources to seamlessly fulfill your global technology needs. Salesforce runs Sales Cloud, Service Cloud, App Cloud, Community Cloud, and Analytics Cloud on AWS. By doing so, Salesforce gives their customers the ability to process and store data while leveraging the scalability, reliability, and secure global infrastructure of AWS. All AWS services are GDPR ready AWS has completed an audit to make sure all generally available services and features adhere to General Data Protection Regulation (GDPR) standards. Additionally, 500+ features and services have been launched with a focus on security and compliance. This means that you can confidently meet GDPR requirements when using AWS services and Salesforce applications running on AWS. AWS and Salesforce integrations Implement innovative customer engagements with joint offerings AWS and Salesforce have produced a series of pre-built service integrations, which enable you to deliver more impactful customer engagements while minimizing the complexity, shortening the time and, removing risk traditionally associated with adopting new technologies.

Alexa Toolkit Amazon Connect and Amazon PrivateLink Salesforce Platform Salesforce Service Cloud Salesforce

Build compelling Provide world-class Streamline your app voice-enabled experiences development process

AWS IoT Amazon and Salesforce IoT Salesforce Einstein Analytics

Turn connected device data Discover actionable into engaging experiences insights fast Start building with AWS and Salesforce

AWS and Salesforce are your fastest path from idea Additional Links: to impact. Our shared pace of innovation will give you • Learn about AWS Canada continual access to solutions from industry leaders. To • Read how AWS supports your data residency requirements learn more, visit our website. • Visit the AWS GDPR Center

Last Updated: October 2019

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