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Volunteer Handbook VOLUNTEER HANDBOOK Your guide to helping preserve our reservoir reserves and their natural beauty. Version 1.0 July 2021 RESERVOIRS.SA.GOV.AU WELCOME OUR JOURNEY Our volunteers are a valuable part of SA Water is one of the state’s largest sustaining a healthy environment in South landholders, currently managing about Australia, and we welcome your interest in 20,000 hectares of land throughout the our volunteering program. Mount Lofty Ranges, which is largely made up of various reservoir reserves. Home to beautiful landscapes and unique flora and fauna, our reservoir reserves are As part of the state government priority opening for everyone to enjoy and explore. initiative, we have been progressively Preserving their natural beauty remains vital opening reservoir reserves for South as people enjoy these spaces for a range of Australians to enjoy and explore with a recreational activities. range of land and water-based activities now available, such as walking, cycling, Your support as part of our volunteering fishing and kayaking. Ensuring the ongoing community will help us protect, promote protection of our drinking water quality and nurture these special places, ensuring and the ecological communities across our a thriving natural environment for South reserves is vital to activating these spaces for Australians and the continued supply of safe, the community. clean drinking water. As a volunteer, you will be part of our Thank you for your interest in joining our ongoing work to nurture reservoir reserves community and we hope your experiences – working alongside our volunteering as a volunteer are enjoyable and rewarding. community and SA Water to enhance these spaces and preserve their natural environment. RESERVOIRS.SA.GOV.AU 1 GETTING INVOLVED You’ll be working hands on in nature with When registering to join our volunteering your volunteering community, helping community, you’ll be asked for the following improve the experience for visitors and information: caring for our reservoir reserves as they • name and contact information, including open for recreation, including: in the case of an emergency • Happy Valley Reservoir Reserve • a brief description of what you’re hoping • Hope Valley Reservoir Reserve to achieve from volunteering • Myponga Reservoir Reserve • any relevant skills or experience • Mount Bold Reservoir Reserve • any relevant medical condition/s that • Southern Barossa Reservoirs – Barossa, may influence your ability to perform an South Para and Warren Reservoir activity, or that we need to accommodate Reserves. in our planning • confirmation that you understand the The types of volunteering activities will be requirements of volunteering, including tailored to the local environment, unique obtaining a National Police Certificate characteristics and recreational activities at and a Working with Children Check each site, likely including: • signed agreement to the Conditions of Participation Agreement, and • habitat improvement and weed control • signed confirmation of parent/guardian • revegetation, involving seed collection, supervision if participants are under the propagation and planting age of 18. • sharing information and displays at community events • citizen science programs, centred around biodiversity monitoring and water quality management. To apply for our program, please complete our registration form and email a copy to [email protected]. If you would like to send it by post, our address details are below. ATTENTION: RECREATION LIAISON ADVISOR SA Water GPO Box 1751 Adelaide SA 5001 Volunteers are encouraged to read through all relevant information prior to submitting an application, including your Volunteer Handbook, Role Description and Registration Form. A confirmation email will be sent to you once we have received your application for assessment, with suitable applicants contacted for a casual conversation. ENJOY. EXPLORE. PRESERVE. 2 HOW THE PROGRAM WORKS Opportunities that work for you Involving your family Our program is flexible and you can commit We would love your family members to come as much time as you have, when it suits you. along and help volunteer at our reservoir Opportunities to be involved will be available reserves. If anyone’s interested in getting as needed throughout the year and will involved, they would also need to register generally be scheduled across a variety of as a volunteer and complete the required times on different days of the week. clearances. Children under 18 years of age do not require them, but will need signed Through the ‘opt-in’ program, you’ll be confirmation from a parent or guardian and notified by email when there are events and their supervision to participate. opportunities and if you’re available and interested in participating, just respond to let Activity reporting us know. It’s that easy! SA Water will maintain a record of volunteer attendance, activity undertaken, dedicated What you’ll need, and what we’ll provide hours, inductions and briefings provided. SA Water will provide the necessary tools and Volunteers will be asked to sign an activity equipment required for each activity, which record each time they participate. may include: • hand tools Volunteer recognition • gardening equipment SA Water may conduct volunteer events, • activity-specific personal protective from time to time, to provide additional equipment such as gloves, safety glasses opportunities for: and high-visibility vests. • networking for volunteers from different reservoirs and SA Water staff Each volunteer will be required to attend • presentation of appreciation tokens for wearing appropriate clothing, including service milestones long trousers, a long-sleeved shirt, sturdy, • participation in information sessions and enclosed shoes and sun protection (hat, workshops. sunglasses and sunscreen). All volunteers will need to supply their own food and water, as well as any personal medication that may be required. SA Water has a duty of care and is responsible for providing volunteers with a safe working environment. We want everyone to enjoy their time at our reservoir reserves and ensure your volunteering experience is safe, positive and rewarding. RESERVOIRS.SA.GOV.AU 3 WHAT YOU NEED TO KNOW Definition Clearances SA Water defines a ‘volunteer’ as a person Before participating in any volunteer undertaking defined activities: activities, you must complete and return the • of their own free will following: • without financial gain 1. National Police Certificate (NPC) • for the common good to the volunteer, 2. Working with Children Check (WWCC) SA Water and the community. 3. an online orientation Your health and safety After receiving your application, SA Water To help ensure your safety, SA Water will will provide instruction for completing undertake all appropriate site inductions the NPC and WWCC. Please note, all costs and safety briefings which you are required associated with obtaining an NPC are the to observe and follow. Our Reservoir Rangers responsibility of the prospective volunteer. are your guides when on-site, and will NPCs are valid for three years and WWCCs provide direction to keep you safe. are valid for five years. You are required to inform SA Water promptly of any changes to If an incident or near miss occurs, respond your circumstances that affects these checks. accordingly, which may include calling emergency services and ensuring it has been The results of the NPC and WWCC are brought to the immediate attention of the used only by SA Water for the purposes supervising Reservoir Ranger. of confirming your suitability for the volunteering program and will remain Insurance confidential. Volunteers are covered under SA Water’s Collection and storage of personal insurance through SAICORP, the State information Government’s self-insurance scheme, for any injury or loss of life to a person while SA Water is required to collect and store you are undertaking approved volunteering personal information about volunteers for activities. The insurance does not cover the purposes of the volunteering program. cases of defamation, liabilities covered SA Water is committed to ensuring that all under third-party motor vehicle insurance, personal information is secure against loss volunteers under the influence of alcohol or or unauthorised access, and is ethically used. drugs, volunteers acting outside the Personal information may only be disclosed direction or advice of SA Water, and/or to certain SA Water members of staff as volunteers acting in contravention of known required in relation to the volunteering medical conditions. program. Completing all fields of the registration form and signing each Volunteer Activity Record will ensure appropriate insurance protection is in place for you. ENJOY. EXPLORE. PRESERVE. 4 WHAT WE EXPECT FROM YOU Volunteer principles of conduct • refer all media enquiries to an SA Water member of staff and not make any public As a volunteer, you will: comment, and • be respectful of the public, other • understand that SA Water has the right to volunteers and SA Water members of not accept, suspend or dismiss volunteers staff at all times if deemed necessary. • understand you are offering your services free of charge Our volunteers are required to act in a • provide reasonable notice if unable to manner that is consistent with the principles, attend a confirmed activity values and standards of professional conduct • adhere to the conditions of access at as outlined in Attachment B: Expected reservoir reserves behaviours,
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