Main Control Room
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MAIN CONTROL ROOM MUMBAI CITY IS DIVIDED INTO FIVE POLICE REGIONS 1. South Region 2. Central Region 3. West Region 4. East Region 5. North Region Each Region, controlled by an officer of the rank of Addl. Commissioner of Police, has its own Control Room. MAIN CONTROL ROOM AT POLICE HEADQUARTERS Under the supervision of CRO (Control Room Officer) Main Control Room supervises all the communications between various mobiles and officers. It tracks all the law and order problems and other events related to policing. Public calls are received on 18 direct telephone lines and 25 lines are provided for Telephone Number 100. The wireless network is used to direct patrol mobiles or Police Stations staff to attend the Law and Order and Crime incidents. Citizens' Facilitation Center Located at The Commissioner Of Police Compound, Opp. Crowford Market, L.T.Marg, Mumbai 400 001. Remains open from 9.30 a.m. to 5.30 p.m , on all working days. Members of Public can submit their applications relating to various licenses and other matters. After accepting their applications, they are issued a computer generated token with ID number for future correspondence Arms Licenses can be renewed immediately. The armourer examines the weapon and if there is nothing adverse, the license holders can pay the fees and his license is renewed. A cashier is available for accepting the fees. There is specific time allotted for processing the application forms. The monitoring is done by the Senior Officers. The letters from the Govt., other departments and the members of public, addressed to the Commissioner of Police and other offices situated in the compound, are also accepted at CFC. MUMBAI POLICE INFO-LINE 1090 : Started off with an objective of making information available to citizens at the push of a button. This is to put an end to serpentine queues outside various government offices, where citizens have to wait for hours, simply to access a tiny bit of information. Now, a year-and-a-half since its inception, the Mumbai police info-line has fielded more than 2.10 lakh calls, even turning out to be the essential link between hundreds of stranded families when the city was submerged under floodwaters. A simple toll-free number 1090 is all that citizens need to dial to be able to access basic, non-emergency information. The info-line handles queries on theatre licenses, arms and ammunition licenses, hotel licenses, passport enquiries, information on stolen/unclaimed motor vehicles, information on missing persons and information on traffic situation in the city. The queries are routed to a call center, handled by qualified by multi-lingual policemen. They handle over 800 calls on a daily basis. Only police call center in the world to have been awarded the BS 7799 certification on information security management. This means that for any caller who calls up 1090, confidentiality, integrity and availability of all information assets are ensured. Global E-secure limited, a Mumbai-based information security focused company, assisted the police in achieving this distinction. More than 30 phone lines have been provided so that calls need not remain on-hold. WIRELESS MOBILES In Mumbai city, there are 262 number of wireless Patrolling Mobile vehicles which are fitted with wireless sets. Members of Public can inform to the below mentioned control rooms in case of emergency. These vehicles can reach within 5 to 6 minutes at the place of incidents. Main Control Room 100,22621855, 22621983, 22625020, 22641449, 22620111, ext. 100, 22633319. South Region Control Room 23010032, 23007071 Central Region Control Room 23712081, 23719857. East Region Control Room 25233534, 25233588, 25222121. West Region Control Room 26552195, 26457900, 26407970,26438899 North Region Control Room 28850918, 28854643, 28840566 2008 Mumbai attacks The 2008 Mumbai attacks (often referred to as November 26 or 26/11) were more than 10 coordinated shooting and bombing attacks across Mumbai, India's largest city, by Islamic terrorists from Pakistan. The attacks, which drew widespread global condemnation, began on 26 November 2008 and lasted until 29 November, killing at least 175 people and wounding at least 308. Eight of the attacks occurred in South Mumbai: at Chhatrapati Shivaji Terminus, the Oberoi Trident the Taj Mahal Palace & Tower Leopold Cafe, Cama Hospital (a women and children's hospital), Nariman House, the Metro Cinema, and a lane behind the Times of India building and St. Xavier's College There was also an explosion at Mazagaon, in Mumbai's port area, and in a taxi at Vile Parle. By the early morning of 28 November, all sites except for the Taj hotel had been secured by Mumbai Police and security forces. An action by India's National Security Guards (NSG) on 29 November (the action is officially named Operation Black Tornado) resulted in the death of the last remaining attackers at the Taj hotel, ending all fighting in the attacks.[ Ajmal Kasab, the only attacker who was captured alive, disclosed that the attackers were members of Lashkar-e-Taiba, the Pakistan-based militant organisation, considered a terrorist organisation by India, Pakistan, the United States, the United Kingdom, and the United Nations, among others. The Indian government said that the attackers came from Pakistan, and their controllers were in Pakistan. On 7 January 2009, after more than a month of denying the nationality of the attackers, Pakistan's Information Minister Sherry Rehman officially accepted Ajmal Kasab's nationality as Pakistani. On 12 February 2009, Pakistan's Interior Minister Rehman Malik, in a televised news briefing, confirmed that parts of the attack had been planned in Pakistan and said that six people, including the alleged mastermind, were being held in connection with the attacks. A trial court on 6 May 2010 sentenced Ajmal Kasab to death on five counts. There have been many bombings in Mumbai since the 13 coordinated bomb explosions killed 257 people and injured 700 on 12 March 1993.The 1993 attacks are believed to be in retaliation for the Babri Mosque demolition. On 6 December 2002, a blast in a BEST bus near Ghatkopar station killed two people and injured 28. The bombing occurred on the tenth anniversary of the demolition of the Babri Mosque in Ayodhya. A bicycle bomb exploded near the Vile Parle station in Mumbai, killing one person and injuring 25 on 27 January 2003, a day before the visit of the Prime Minister of India Atal Bihari Vajpayee to the city. On 13 March 2003, a day after the tenth anniversary of the 1993 Bombay bombings, a bomb exploded in a train compartment near the Mulund station, killing 10 people and injuring 70. On 28 July 2003, a blast in a BEST bus in Ghatkopar killed 4 people and injured 32. On 25 August 2003, two bombs exploded in South Mumbai, one near the Gateway of India and the other at Zaveri Bazaar in Kalbadevi. At least 44 people were killed and 150 injured. On 11 July 2006, seven bombs exploded within 11 minutes on the Suburban Railway in Mumbai. 209 people were killed, including 22 foreigners and over 700 injured. According to the Mumbai Police, the bombings were carried out by Lashkar-e-Taiba and Students Islamic Movement of India (SIMI). Attacks The first events were detailed around 20:00 Indian Standard Time (IST) on 26 November, when 10 men in inflatable speedboats came ashore at two locations in Colaba. They reportedly told local Marathi-speaking fishermen who asked them who they were to "mind their own business" before they split up and headed two different ways. The fishermen's subsequent report to police received little response. Chhatrapati Shivaji Terminus The Chhatrapati Shivaji Terminus (CST) was attacked by two gunmen, one of whom, Ajmal Kasab, was later caught alive by the police and identified by eyewitnesses. The attacks began around 21:30 when the two men entered the passenger hall and opened fire, using AK- 47rifles. The attackers killed 58 people and injured 104 others, their assault ending at about 22:45.Security forces and emergency services arrived shortly afterwards. The two gunmen fled the scene and fired at pedestrians and police officers in the streets, killing eight police officers. The terrorists passed a police station. Many of the outgunned police officers were afraid to confront the terrorists, and instead switched off the lights and secured the gates. The terrorists headed towards Cama Hospital intending to kill patients, but the hospital staff locked all of the patient wards. The two men demanded a glass of water from the hospital staff. They asked the man who gave it to them what his religion was, and shot him dead when he said he was a Hindu. A team of the Mumbai Anti-Terrorist Squad led by police chief Hemant Karkaresearched the Chhatrapati Shivaji Terminus and then headed out with Vijay Salaskar and ACP Ashok Kamte in pursuit of Kasab and Khan. Kasab and Khan opened fire on the vehicle in a lane next to the hospital, and the police returned fire. Karkare, Salaskar, Kamte and one of their officers were killed, and the only survivor, Constable Arun Jadhav, was wounded. Kasab and Khan seized the police vehicle but later abandoned it and seized a passenger car. They then ran into a police roadblock, which had been set up after Jadhav radioed for help. There was a gun battle in which Khan was killed and Kasab was wounded. After a physical struggle, Kasab was arrested. Leopold Cafe The Leopold Cafe, a popular restaurant and bar on Colaba Causeway in South Mumbai, was one of the first sites to be attacked. Two attackers opened fire on the cafe on the evening of 26 November, killing at least 10 people (including some foreigners), and injuring many more.