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Transit and Bus Committee Meeting January 2020 Committee Members S Transit and Bus Committee Meeting January 2020 Committee Members S. Feinberg, Committee Chair R. Linn A. Albert S. Metzger N. Brown H. Mihaltses R. Glucksman R. Mujica D. Jones J. Samuelsen L. Lacewell L. Schwartz In keeping with tradition, NYCT employees and senior staff did their part to ring in the New Year - delivering service, helping customers and monitoring station conditions for a safe and happy start to 2020. NYCT President Andy Byford rode the system, visiting several stations and thanking the team and the NYPD for their hard work. New York City Transit and Bus Committee Meeting 2 Broadway, 20th Floor New York, NY 10004 Tuesday, 1/21/2020 10:00 AM - 1:00 PM ET 1. PUBLIC COMMENT PERIOD 2. Summary of Actions Summary of Actions - Page 4 3. APPROVAL OF MINUTES – December 16, 2019 December 2019 Meeting Minutes - Page 5 4. APPROVAL OF WORK PLAN Proposed 2020 Work Plan - Page 17 5. PRESIDENT'S REPORT a. Customer Service Report i. President's Commentary President's Commentary - Page 25 ii. Subway Report Subways Report (December Data) - Page 27 Subways Report (November Data) - Page 55 iii. NYCT, MTA Bus Report NYCT, MTA Bus Report (December Data) - Page 81 NYCT, MTA Bus Report (November Data) - Page 103 iv. Paratransit Report Paratransit Report - Page 123 v. Accessibility Update Accessibility Update - Page 137 vi. Strategy and Customer Experience Report Strategy and Customer Experience (December data) - Page 139 Strategy and Customer Experience (November data) - Page 145 b. Safety Report Safety Report - Page 149 c. Crime Report Crime Report - Page 154 d. NYCT, SIR, MTA Bus Financial and Ridership Reports NYCT, SIR and MTA Bus Financial and Ridership Reports (December data) - Page 161 NYCT, SIR and MTA Bus Financial and Ridership Reports (November data) - Page 212 e. Capital Program Status Report Capital Program Status Report - Page 266 6. PROCUREMENTS Procurement Cover, Staff Summary & Resolution - Page 277 a. Non-Competitive (none) b. Competitive NYCT Competitive Actions - Page 282 c. Ratifications (none) 7. SERVICE CHANGES Spring Bus Schedule Service Changes - Page 289 8. STANDARD FOLLOW UP REPORTS a. MetroCard Report MetroCard Report - Page 294 b. Quarterly Customer Satisfaction Report, 4th Quarter, 2019 Quarterly Customer Satisfaction Report, 4th Quarter 2019 - Page 299 9. OUTSTANDING BUSINESS (No Materials) 10. EXECUTIVE OFFICE CONTACT INFORMATION Contact Information - Page 362 ________________________________________________________________________________ Master Page # 4 of 362 - New York City Transit and Bus Committee Meeting 1/21/2020 Minutes of Regular Meeting Committee on Operations of the MTA New York City Transit Authority, Manhattan and Bronx Surface Transit Operating Authority, Staten Island Rapid Transit Operating Authority, Capital Construction Company and Bus Company December 16, 2019 Meeting Held at: Metropolitan Transportation Authority Two Broadway New York, New York 10004 10:00 AM The following Members were present: Hon. Sarah Feinberg, Committee Chair Hon. Andrew Albert Hon. Randolph Glucksman Hon. Rhonda Herman Hon. David Jones Hon. Linda Lacewell Hon. Robert Linn Hon. Susan Metzger Hon. Haeda Mihaltses Hon. Robert Mujica Hon. John Samuelsen Hon. Veronica Vanterpool Also present were: Andy Byford, President Joel Andrews, Vice President, EEO and Diversity Craig Cipriano, Acting President, MTA Bus Company/Senior Vice President, NYCT Department of Buses Michael Cosgrove, Vice President, Paratransit Vincent Coogan, Chief, NYPD Transit Bureau Robert Diehl, Senior Vice President, Safety and Security Department Alex Elegudin, Senior Advisor for Systemwide Accessibility David Farber, General Counsel Gwen Harleston, Deputy Director of Compliance, MTA Bus Patricia Lodge, Vice President, Human Resources Frank Jezycki, Executive Vice President and Chief Operating Officer, Subways Robert Lai, Assistant Chief Officer, MTA Bus Sally Librera, Senior Vice President, Subways Judith McClain, Chief, Operations Planning Sarah Meyer, Senior Vice President and Chief Customer Officer, Strategy and Customer Experience Jaibala Patel, Chief Financial Officer, Office of Management and Budget Stephen Plochochi, Senior Vice President, Procurement & Supply Chain Deborah Prato, Senior Vice President, Chief People Officer Alok Saha, Acting Senior Vice President, Capital Program Management 1 ________________________________________________________________________________ Master Page # 5 of 362 - New York City Transit and Bus Committee Meeting 1/21/2020 I. Chair Feinberg Opens the Meeting Chair Feinberg opened the meeting with the safety announcements. Chair Feinberg noted that it was Member Vanterpool’s last Committee Meeting. She congratulated Member Vanterpool on her new opportunity and expressed that she would be missed on the Committee as a gracious, helpful and thoughtful colleague with great wisdom and experience. II. Public Speakers There were twenty-three public speakers. A video recording of the meeting produced by the MTA and maintained in MTA records contains the content of speakers’ statements. III. Minutes and Work Plan Upon motion duly made and seconded, the Committee approved the minutes of the November 12, 2019 meeting of the MTA New York City Transit Authority, Manhattan and Bronx Surface Transit Operating Authority, Staten Island Rapid Transit Operating Authority, Capital Construction Company and Bus Company. There were no changes to the Work Plan. IV. Agenda Items Prior to delivering the President’s Report, President Byford stated that he would follow up on the comments that were made by public speakers concerning seatbelts and straps in taxis and broker service vehicles. President Byford noted Member Vanterpool’s service as a Committee Member who led the charge on accessibility and helped draft the accessibility element of the Fast Forward plan. He stated that she will be missed for asking insightful questions and for acknowledging NYCT’s successes while ensuring accountability. President Byford delivered the President’s Report. A. Customer Service Operations Report Sally Librera, SVP of Subways, delivered the Subway Report. Member Lacewell asked if any subway lines were outliers on performance, and, if so, whether a triage plan is in place to address them. Member Lacewell also noted the importance of directly communicating the sustained performance improvements to riders, possibly in the stations, so that riders can see the forward progress. Ms. Librera advised that some subway lines have more complex challenges than others. She credited the installation of CBTC on the 7 line for the significant improvements in service between 2018 and 2019 and referred to challenges specific to certain corridors. For example, Ms. Librera explained that the Fourth Avenue Corridor in Brooklyn is challenging because it handles all work train movement for the extensive work being 2 ________________________________________________________________________________ Master Page # 6 of 362 - New York City Transit and Bus Committee Meeting 1/21/2020 performed throughout the subway system. Ms. Librera stated that NYCT has been very focused on the accuracy of its schedules and on service delivery tactics to ensure that NYCT is interlining regular trains as well as possible with the slower-moving work trains . In addition, she noted that speed adjustments have led to improved run times. President Byford commented that the information screens in the subway stations and on trains are keeping customers advised of service improvements and the progress on Fast Forward and proposed a discussion about communicating additional information about system improvements to customers as suggested by Member Lacewell. Member Albert congratulated NYCT staff on the improved statistics and asked about the seventy-one percent increase in additional platform time at the Franklin Avenue Station. Ms. Librera explained that that increase was due to one incident that occurred during peak service. She advised that platform and train time statistics are very sensitive to a small number of very impactful incidents. Ms. Librera stated that the primary focus is whether there is a worsening trend. She also stated that seasonal fluctuation is expected for the additional platform and train time statistics because they are sensitive to additional ridership. Chair Feinberg asked for an example of what is considered a major incident. Ms. Librera responded that it could be a downed limb during a storm or a signal failure. Craig Cipriano, Acting President, MTA Bus Company/Senior Vice President, NYCT Department of Buses, delivered the Bus Report. Chair Feinberg praised the significant progress on capturing photos and issuing summonses to vehicles blocking bus lanes. She emphasized the importance of understanding whether such vehicles belong to delivery vehicles, passenger vehicles or state-owned vehicles and noted Mr. Cipriano’s progress in quickly obtaining that granular data from the vendor. Chair Feinberg also noted that some cameras require repositioning, such as those that are pointed at the curb instead of straight ahead, and expressed her willingness to assist with the issue of trucks blocking bus lanes. Chair Feinberg noted that at the prior month’s Committee Meeting, Committee Members had asked whether the City would allow businesses receiving multiple bus lane violation summonses to pay a bundled and discounted rate as the City does for other types of vehicle summonses. Chair Feinberg indicated that according to Mr. Cipriano’s discussions with the City, the answer
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