FREE OF CHARGE Learning

A guide to services for Health & Fitness older people living in and

around HP16 Covering: Ballinger, Bryants Bottom, Denner Hill, Great Hampden, , Saving Heath End, Herberts Hole, , money Lee Common, Little Hampden, Potter Row, , South Heath, Swan Bottom, .

Social Consumer advice

Community Transport

2nd Edition 2018 page Information

This guide consists of mainly voluntary and charitable organisations, but there are also several commercial organisations listed. Please take time to read through the guide to find out what is available to you or the person you are caring for. Not all services within this guide are free of charge so please ensure you check to see if there are any costs for the service you enquire about.

This guide can be found on the website by visiting:  www.chiltern.gov.uk/fiftyplus. (Guides covering , and The Chalfonts are also available.)

Printed copies are available at:  your local Library, and also  Council Office (King George V Road, Amersham), free of charge.

Alternatively,  you can telephone 01494 732103 or 01494 729000 (Monday to Friday, 9am to 5pm) to request a copy to be posted to you, or  email: [email protected].

Copies are available in A5, A4 and bold print. Please indicate which version you would like.

We will be pleased to receive any new or updated information and also any comments you have to improve the guide. Please see contact details on the back page.

This guide is totally free of charge thanks to funding by HP16 The Source, Prestwood Area Community Transport (PACT) and Chiltern District Council. page 2

Contents Pages 1. Emergency numbers and Crime Stoppers 5 2. Age UK services 6 & 22 3. Carers and Caring 7-10 Care homes and residential care………………..9 4. Churches 11 5. Citizens Advice Bureau 12 6. Community Association and Village groups 13 7. Councils and council services 14-17 8. Finance and money 18-19 9. Home, heating, repairs and improvements 20-24 10. Meals and food 25-26 11. Medical, NHS, Health and Information 27-40 GP surgeries……………………………………..27 Hospitals…………..…………………………… 29 Advice and complaints………………………….30-31 Dentists, footcare, hearing, sight, pharmacy…32-34 Wheelchair & medical equipment hire / aids…35-36 Physiotherapy, falls classes and fitness…….. 37-40 12. Mental Health and counselling services 41-43 13. Funeral directors and bereavement 44 14. Support groups for health issues 45-47 Alzheimer's, breathing, cancer, epilepsy, MS, Parkinson's, stroke. 15. Social clubs 48-55 Activities, arts, learning, libraries, WI and music 16. Transport - community, buses and taxis 56-57 Alphabetical index of services 58-63 page 3 Dear Reader, We are delighted to present this guide to services for older people living in Ballinger, Bryants Bottom, Denner Hill, Great Hampden, Great Missenden, Heath End, Herberts Hole, Hyde End, Lee Common, Little Hampden, Potter Row, Prestwood, South Heath, Swan Bottom and The Lee. It has been designed by HP16 The Source and Chiltern Dis- trict Council to act as a signpost; to highlight some of the many sources of help and information available in the local area offered by professional, voluntary and charitable organisations.

This guide has come about as a result of requests from local organisations working with older people, and we would espe- cially like to thank the local Neighbourhood Links Group that initiated the idea locally, HP16 The Source for the design and for producing the first edition for CDC. Thanks, too, to the Chiltern Clinical Commissioning Group (CCG) and Chiltern Citizens Advice Bureau for pursuing the calls for an updated edition of the directory.

We are blessed in the Chiltern District to have many organisa- tions working together for the benefit of older people, and every effort has been made to ensure that the information contained in this guide is correct at the time of printing. It is impossible to capture all of the local organisations but we hope that the guide does provide a good starting point for many enquiries.

We hope you will find this guide helpful and will keep it handy to use time and time again.

The Community Team and HP16 The Source page 4 1. Emergency Numbers Gas (if you smell gas) ………… 0800 111 999 Electricity ……………………… 0800 783 8838 Water ………………………… 0345 357 2407 Police/Fire/Medical ………. 999 Police (non emergency) …….. 101 NHS Direct ……………………... 111 Social Services (out of hours) ..0800 999 7677

Multi-Agency Safeguarding Hub (MASH) Concerns regarding children’s safety, 0845 460 0001 or contact the First Response Team ……. 01296 383962

Concerns regarding adults, contact the Safeguarding Adults Team .. 0800 137 915

Community Safety Team ………. 01494 586535

Safe Place scheme This gives vulnerable people a short term 'Safe Place' to go if they are feeling confused, scared or upset when out and about in their local town. To apply for a Safe Place Member Card, call the Community Safety Team…..01494 586535

RSPCA (emergency)………..... 0300 1234 999

Name Crime Stoppers Telephone 0800 555 111 Website www.crimestoppers-uk.org Brief Description of Service: Report any criminal activity to Crime Stoppers, in confidence (including what they call crimes behind closed doors) page 5 2. Age UK services & local Age Concern Name Age UK, (See also page 22) Telephone 01296 431911 Website www.ageuk.org.uk/buckinghamshire Brief Description of Service - Help in the home - Footcare - Hairdressing - Gardening - Handyperson - Befriending service - A "Phone a friend" call from a volunteer - Computer training - Moving Home is covered by referral to Seamless Relocation. - A Welfare Benefits Service providing home visits to fill in forms for the retirement age benefits of Attendance Allowance and Pension Credit, plus a Benefits Check (but not Housing Benefits which the County Housing Department covers.) - Information and Advice service (telephone) handling just about anything that anybody wants to consult us on. (Some of these services are charged for at £20 per hour)

Name Great Missenden and District Age Concern Telephone 01296 612843 Email [email protected] Brief Description of Service: Tuesday morning coffee at the Great Missenden Memorial Centre

Thursday Lunch Club at Great Missenden Baptist Church Hall 12 noon and costing £3.50 for the meal (with minibus pick up service).

Friday morning shopping trip to Great Missenden Co-op for £1 (with a minibus pick up service). Name Prestwood and Age Concern Telephone 01494 713960 (Jenny Plews) 01494 863982 (Joan Palmer) Email [email protected] Brief Description of Service: Prestwood Lunch Club. Tues- days (except 1stTuesday of the month). Minibus transport available page 6 3. Carers and Caring Name Carers Bucks Telephone 0300 777 2722 (calls charged at local rate) Email [email protected] Brief Description of Service: Supports carers of all ages and in different caring roles, including young carers, parents of children with a physical or learning disability, older carers, carers from the black and minority ethnic community and those looking after someone with a mental health condition, including depression. Phone to speak to an experienced Support Worker in confidence. Name Carers Trust Telephone 01494 568980 Website www.carerstrustthames.co.uk/central-south-bucks Brief Description of Services  Homecare: for a personal care service to help you to live at home  Live in care: for someone to be with you most of the day.  Companionship & practical help: for company & escorting you on trips & to appointments.  Footcare: trained staff can visit you at home to give feet TLC.  Mobile bathing service: to help you bath safely in the privacy of your home.  Learn to trust yourself : help for clients with a learning disability to learn a new skill.  In tune: for fun and sociable singing for people with dementia or memory issues & their carers. Name Buckinghamshire Family Information service Telephone 01296 383065 Email [email protected] Website: www.bucksfamilyinfo.org/kb5/buckinghamshire/fsd/ advice.page?id=xoJVTdBv3qE Brief Description of Service: Information to help carers find the right support in their vital role. page 7 Name Bucks Search and Rescue Telephone 0300 321 3216 Website www.bsar.org.uk Brief Description of Service Assisting with missing person searches. Ready to respond 24 Hours a day 365 days a year. They have a pool of volunteers trained in emergency procedures.

Name Action on Elder Abuse Telephone 0808 808 8141 Website www.elderabuse.org.uk Brief Description of Service Confidential helpline for anyone concerned about abuse.

Name Victim Support

Telephone 0808 1689111 Website www.victimsupport.org.uk Brief Description of Service: An independent charity, working towards a world where people affected by crime or traumatic events get the support they need and the respect they deserve. They help people feel safer and find the strength to move beyond crime. The support is free, confidential and tailored to your needs.

Name Wycombe Women’s Aid

Telephone 01494 461367 Website www.wycombewomensaid.org.uk Brief Description of Service: Provides support to women and children experiencing the effects of domestic violence by offer- ing safe, temporary and emergency accommodation as well as practical and emotional support within the refuge and through outreach in the local community. This is achieved using an equal opportunities approach incorporated in a women centred philosophy. page 8 3 (contd.) Care Homes and Residential Care Name Housing Care for older people Website www.housingcare.org Brief Description of Service: Information on accommodation and services for older people. Name Care Home Selection Telephone 0800 008 7193 Website www.carehomeselection.co.uk Brief Description of Service: help with choosing a care home Name Abbeyfield, Great Missenden Telephone 01494 865026 Website www.abbeygreatmissenden.co.uk Brief Description of Service: Supported housing with communal lounge Name Cherry Orchard (retirement housing) Maybush Gardens, Prestwood HP16 9EH Telephone 01494 830911 Name Giles Gate (retirement housing) Wycombe Road, Prestwood HP16 0PH Telephone 0333 321 4072

Name Old Town Farm, Great Missenden HP16 9PA Telephone 01491 821150 Website www.cognatum.co.uk/retirement-estates/old-town- farm-great-missenden Brief Description of Service: Retirement housing Name Woodlands Park Care Centre (with Dementia), Telephone 08444 725 138 (Centre Manager: Marie Shouler) Website www.foresthc.com Brief Description of Service: Providing twenty-four hour residential care and respite care. Specialists in dementia care. page 9 Name NBFA Assisting the elderly Telephone 0207 8280200 Website www.nbfa.org.uk Brief Description of Service: National body offering:  Away breaks; getting a Support Needs Assessment  Getting a Carer’s Assessment  Help with local support groups and carer’s breaks  Help with Negligence in Care Homes and Nursing Homes

Name Chiltern & South Bucks Safe Place Scheme

Telephone 01494 586535

Email [email protected]

Website www.buckscc.gov.uk/services/community/ community-safety/safe-place-scheme

Brief Description of Service: Helping people deal with incidents that take place in the community. For example, harassment, bullying or anti-social behaviour. Aiming to help people lead independent lives and feel safe.

Name Care.com

Website www.care.com/en-gb/profiles/elderly-care

Brief Description of Service: Website where care seekers and care providers can connect with each other. See their Safety Centre for guidance on how to verify identities, and information.

Name Careline: Safeguarding Adults Board

Telephone 0800 137 915 0800 999 7677 (eves, weekends, bank holidays) Email [email protected]

Website www.buckinghamshirepartnership.co.uk/ safeguarding-adults-board

Brief Description of Service: Anyone can call the team to report alleged abuse anonymously, or if you feel a report is not being taken seriously. page 10 4. Churches Name St Peter & St Paul Church Great Missenden Telephone 01494 728988 : Vicar- Rev’d Canon Rosie Harper Website www.missendenchurch.org.uk Name Holy Trinity, Prestwood Telephone 01494 863805 : Rector— Rev Deiniol Heywood Website www.htprestwood.org.uk Name St John the Baptist Church, The Lee Telephone 01494 837315 : Vicar— Rev David Burgess Website www.thelee.org.uk Name Great Missenden Baptist Church Telephone 07795 404387 : Minister— Rev Helen Baker Website www.greatmissendenbaptist.com Name Baptist Church Telephone 01494 865770 : Minister— Rev Martin Hatfield Website www.kingshillbaptist.co.uk Name King’s Church Prestwood Telephone 07884 176201 : Minister— Colin Veysey Website www.kingschurchprestwood.org A church for the community at Prestwood Village Hall: Name Prestwood Methodist Church Telephone 01494 431819 : Rev Nigel Wright Website www.prestwoodmethodists.co.uk Name Immaculate Heart of Mary, Great Missenden Telephone 01494 862049 : Priest: Father Alessandro Reno Website www.parishfamily.org.uk page 11 5. Citizens Advice Bureau (CAB) NATIONAL Citizens Advice line 0344 245 1289 Name Chiltern Citizens Advice Bureau Townsend House, Chesham, Bucks HP5 2AA Telephone 01494 545991 Website www.chilterncab.org.uk Name CAB – Prestwood Outreach (Wednesdays 9.30-12.30) Location 1 - 3 Drive, Prestwood HP16 9DU Telephone 01494 863899 (at Chequers Surgery Prestwood) Website www.citizensadvice.org.uk Brief Description of Service Free, independent and confiden- tial advice on a wide range of topics. Professionally trained advisers offer personal appointments, advice over the phone and provide information online. Services offered: Managing money & debt Benefits Consumer problems Housing Tax & legal problems Employment Family and personal issues Healthcare Utilities and transport Education Immigration & residency queries Human rights Name CAB - advice on Trading Standards Telephone 03454 040506 Website www.citizensadvice.org.uk/consumer/get-more- help/report-to-trading-standards Brief Description of Service: Providing free, high quality consumer advice and information: Shopping problems Contract problems Food labeling Complicated credit contracts High pressure selling Feeling 'ripped off' page 12 6. Village and Community Groups Name The Lee Village website Telephone 01494 837177 Website www.thelee.org.uk Brief Description of Service: Provides a guide for The Lee, Lee Common, Hunts Green, Kings Ash, Lee Gate and Swan Bottom. Name The Little Kingshill Village Society Website www.lkvs.org.uk/home.html Brief Description of Service: Providing information and contacts for the Little Kingshill community. Name Great Missenden & Prestwood Revitalisation Group Email [email protected] Website: www.gmprg.org.uk Brief Description of Service: Forum to initiate, develop and im- plement schemes for the social, economic and environmental benefit of the Great Missenden parish. Name GMVA (Great Missenden Village Association) Email [email protected] Website www.greatmissendenva.com Brief Description of Service: Enhancing amenities for resi- dents, businesses and visitors. Presenting issues that affect local people. For those living or working in Great Missenden PC Ward. Name PVA (Prestwood Village Association) Email [email protected] Website www.prestwoodva.org.uk Brief Description of Service: Comprehensive website for Prestwood. Highlights local issues and enables residents to have a say in shared interests. Links to local groups, schools, socie- ties and local government. What’s on calendar and opportunity to subscribe to monthly newsletter email and a Facebook group. page 13 7. Councils

Name Buckinghamshire County Council

Telephone 0845 370 8090 or 01296 395000

Website www.buckscc.gov.uk Brief Description of Services: Information on: Council Services, Highways, Adult Social Care, Education & Training, and Leisure. Name Chiltern District Council King George V House, King George V Road Amersham, Bucks HP6 5AW Telephone 01494 729000 Website www.chiltern.gov.uk Brief Description of Services: Waste & Recycling Planning Environmental Health Parking Council Tax and Benefits Licensing Environment and Housing Building Control Name Great Missenden Parish Council Telephone 01494 864792 Email [email protected] Website www.greatmissendenpc.co.uk Brief Description of Service: Representing the interests and concerns of the people of the parish, including: Ballinger, Great Missenden, Heath End, Prestwood, South Heath and Stony Green

Name The Lee Parish Council Telephone 01494 837400 Email [email protected] Brief Description of Service: Representing the interests and concerns of the people of the parish. page 14 7 (contd.). Council Services for older people Name Prevention Matters Telephone 0300 6660159 Email [email protected] Website www.careadvicebuckinghamshire.org Brief Description of Service: Free and friendly advice service linking eligible adults (over 18) in Bucks to social activities, vol- unteers and community services. Support in regaining confi- dence, independence and getting out and about if you are: Struggling to remain independent in your own house; having difficulty getting out and about; feeling lonely and isolated; feeling anxious or lacking confidence; recovering from an illness.

The service will help you find social activities, volunteers and community services in your area. Delivered by BCC through partnership with the NHS, District Councils and a variety of voluntary and community sector organisations. Name Bucks Wellbeing services guide Website www.bucksservices.co.uk Brief Description of Service A new online extensive directory providing a one-stop-shop for care and support services.

Name Community Safety Team

Website www.chiltern.gov.uk/communitysafety Brief Description of Service: The Chiltern & South Bucks Com- munity Safety Partnerships a joint three year Plan (2017-2020), addressing the priorities that affect the area, can be downloaded from the site above. Groups contributing are: Thames Valley Police; Bucks County Council inc. Public Health; Thames Valley Probation; Bucks Fire & Rescue Service; Chiltern Clinical Commissioning Group; Town & Parish Councils; Community Rehabilitation Company (MTCNovo); Voluntary Organisations & Local Community Groups (e.g. Residents' Associations, Watch Schemes, etc)

page 15 Name Bucks County Council Adult Social Care

Telephone 01296 383204 0800 137915 (to report abuse) 0800 9997677 (emergency out of hours number)

Email [email protected]

Website www.buckinghamshirepartnership.co.uk/ safeguarding-adults-board

Brief Description of Service:

Bucks Safeguarding Adults Team Abuse of adults with care and support needs is where someone in a position of trust hurts, harms or causes someone distress. Abuse is unacceptable; everyone has the right to be treated with dignity and respect and to live free of abuse or mistreatment, whether they live on their own, live with others, live in a care/ nursing care home, attend a day centre or are in hospital. Name Community Impact Bucks Telephone 0845 389 0389 Email [email protected] Website www.communityimpactbucks.org.uk Brief Description of Service: Offering a number of services including: Gardening services Men in Sheds Oil Buying Community transport Lunch Club

Name Bucks 50+ Forum Website www.fiftyplusforum.co.uk Brief Description of Service: Fifty Plus Forum is a free forum for the over 50s, aiming to provide the over 50s community with a great place to meet and chat together and get help & advice too. The forum is completely free and secure, so you can join like minded people in a fun and safe environment, to share your thoughts, discuss any topic and enjoy good company. page 16 Name Paradigm Housing Group Telephone 0300 303 1010 Website www.paradigmhousing.co.uk New build; resales and tenant purchase schemes

Name Transport for Buckinghamshire Road Safety Team Telephone 01296 382450 Website www.buckscc.gov.uk/services/transport-and-roads/ road-safety/book-a-driving-course Brief Description of Service Offers mature driver assessments by specially trained driving instructors. Resources to support older people:  Bucks journey planning  If you are worried about an older/mature driver  Bucks making the vehicle fit  Bucks night driving  Bucks observation  Bucks retire from driving  Bucks sight

Name Transport for Buckinghamshire Report Problems Telephone 0845 230 2882 Website www.buckscc.gov.uk/services/transport-and-roads/ report-a-problem Brief Description of Service If you find there is a problem with uneven pavements, missing drain covers or potholes, contact the call centre either by phone or at the website. Using the website enables you to track the process of action taken. Also for reporting any dangerous or emergency road or street light problems. page 17 8. Finance and money Name Chiltern District Council - Council Tax and Benefits Welfare Advice Telephone 01494 732075 Brief Description of Service: If you are unsure whether you are receiving the benefits to which you are entitled, Chiltern District Council have a Welfare Officer who can visit you at your home to complete a claim form for housing / council tax benefit and provide advice and information on other benefits to which you may be entitled.

State Pension enquiries Telephone 0800 731 0469 Website www.gov.uk/contact-pension-service

Name Citizens Advice Bureau Telephone 01494 545991 Website www.chilterncab.org.uk Brief Description of Service Free, confidential and open to all in the community. Staff are fully trained to advise on a wide range of issues: Managing money and debt Benefits Consumer, tax and legal problems Housing

Name Tax Help for Older People Telephone 0845 601 3321 Website www.taxvol.org.uk Brief Description of Service: An independent free tax advice service for older people on low incomes page 18 Name M for Money (Credit Union) Telephone 0208 8756 3866 email [email protected] Website www.m4mcu.org Brief Description of Service: Offers the same products and services as banks. It operates as a not-for-profit financial coop- erative. Formed by and continuing to be owned by its members, with the purpose of beneficially serving and helping each other. Name Christians Against Poverty Telephone 0800 328 0006 Website www.capuk.org Brief Description of Service: Offering a way to escape debt, poverty and their causes. Their services, which are all run through local churches, tackle poverty head on. The vision is to bring freedom and good news to people in every community

Name Bucks Connection Support

Telephone 01296 484322

Website www.connectionfs.org

Brief Description of Service: Support given to people who have a wide range of housing support needs e.g. rent arrears, threat of eviction, unpaid utility bills, finding alternative accommodation. Name Carehome Website www.carehome.co.uk Brief Description of Service Online information and advice on care homes and finance. Name SAGA Care Funding Advice Telephone 0800 096 8703 Website www.saga.co.uk/money/care-funding-advice Brief Description of Service: Helpline and information on funding care in residential and nursing homes page 19 9. Home, heating, repairs and improvements

Top energy saving tips to help you reduce your fuel bills

1. Set the heating to the right temperature. During the day set the thermostat to 21C (70F), and during the night set to 18C (64F)

2. Set the heating to come on just before you get up and switch off after you’ve gone to bed. If it’s very cold, set it to come on earlier and turn off later rather than turning the thermostat up.

3. If you can’t heat all of your rooms, heat the living room throughout the day and the bedroom just before you go to bed. Remember to close curtains and shut doors to keep the heat in.

4. Heating your home safely is important. Get your heating sys- tem checked regularly and keep your rooms well ventilated. page 20 Name Affordable Warmth Helpline

Telephone 0800 107 0044

Website: www.bucksfamilyinfo.org

Brief Description of Service: Impartial expert advice on all issues surrounding affordable warmth - reducing energy bills, increasing energy efficiency of properties, switching energy supplier and how to stay warm over the winter. Name Energy Saving Trust Telephone 0300 123 1234 email [email protected] Website www.energysavingtrust.org.uk

Brief Description of Service: Free loft and cavity wall insulation. Most free insulation schemes are now closed to new enquiries but some energy suppliers and insulation installers are offering discounted insulation.

Name The Home Heat Helpline

Telephone 0800 33 66 99 (free)

Website www.homeheathelpline.org.uk

Brief Description of Service: A helpline offering access to grants for home insulation and reduced tariffs from energy sup- pliers, as well as advice on saving money and managing bills.

Name Bucks Oil Buying Club (BOB)

Telephone 0300 1111250 email [email protected]

Website www.communityimpactbucks.org.uk

Brief Description of Service: Community Impact Bucks runs an oil club to provide a way to save money on fuel costs. The Bucks Oil Buying Club (BOB) takes on the organisation of bulk buying of fuel oil and the negotiation of the best prices, reducing the cost for members and the time spent sourcing oil. page 21 Name Age UK, Buckinghamshire Telephone Regional: 01296 431911 Email [email protected] Website www.ageuk.org.uk Description of Service: Dedicated to helping, supporting and improving the lives of older people in need across the whole county. Cleaning Friendly, competent, DBS checked cleaners in your and Ironing home if housework is proving too difficult. Including laundry and ironing if needed. There is a charge. Gardening Cutting the grass or keeping the garden tidy, this service helps those who can no longer manage the garden. For information & price please phone. Handy For simple DIY jobs. The service is chargeable at person £20 per hour, with a minimum of 1 hour, and service is available to older people throughout the county. Moving The Moving Home service can help with the issues Home and practicalities of moving house. Neat Feet For those who struggle to cut their toenails and Footcare think it would help to have someone come to their

home to cut them at agreed times. Those with diabetes, haemophilia or any form of foot or nail fungus, you will need to speak to the NHS Podiatry : Telephone 01296 566459

Name Buy with Confidence Scheme Telephone 03454 04 05 06 Website www.buywithconfidence.gov.uk Description of Service To find a tradesman you can trust, ask Trading Standards who can provide you with details of reliable local tradesmen and women who can carry out work around your home and garden. page 22 Name Chiltern District Council (CDC) - House Repairs and Adaptations Telephone BCC Central Access Team 01296 383204 Website: www.chiltern.gov.uk/article/6764/Repairs-and- Adaptations

Brief Description of Service: CDC offers grants and loans to older and vulnerable residents to maintain their homes.

Flexible Home Improvement Loans up to £30,000 to:  homeowner-occupiers who are aged 60 or over  and owners of homes empty for at least six months These are not means tested but are dependent on sufficient equity in the property.

Loans will be considered for installation of:  central heating boiler  double glazing  walk-in shower  burglar alarm  stairlift Also for energy efficiency:  re-roofing  re-wiring  security related works  adaptations

Name Aid for the Aged in Distress (AFTAID)

Telephone 0870 803 1950

Website: www.agedistress.org.uk

Brief Description of Service: AFTAID can help older persons that are financially stretched beyond their means to the point of genuine distress. AFTAID can provide grants for many items such as: mobility scooters; walk-in showers; radiators; cookers; cleaning; new boiler. Referrals can be accepted from members of the caring professions and voluntary organisations. People must be of state pensionable age. page 23 Name Support with Confidence Scheme

Telephone 03454 04 05 06 Email [email protected]

Website www.supportwithconfidence.gov.uk

Brief Description of Service: Each business is vetted and approved by local authority Social Care and Trading Standards staff. Support With Confidence will help you find care and sup- port from people and businesses you can trust. Name Bucks Fire & Rescue (HOME SAFETY CHECKS) 44 High Street, Gt. Missenden. HP16 0AU Telephone Direct line 01296 744650 or 01296 744477 Website www.bucksfire.gov.uk

Description of Service  Free home safety checks  Free Smoke alarms fitted

page 24 10. Meals and food

Name Chiltern Food Bank Telephone 07582 171 906 Questions or donations Email [email protected] Website www.chiltern.foodbank.org.uk Brief Description of Service Care professionals (doctors, health visitors, social workers, CAB and police) issue foodbank vouchers. Clients then bring their voucher to a foodbank centre where it is redeemed for three days emergency food. Volunteers are then able to signpost to agencies to help with other issues.

Name Meals on Wheels Telephone 0845 6080122 Website www.royalvoluntaryservice.org.uk Brief Description of Service The original Meals on Wheels provider. Delivering two million meals a year to people who have difficulty with shopping, carrying food home or cooking for themselves.

Name Apetito Ltd

Telephone (direct) 0808 2232993 or Bucks CC 01296 383204

Website www.buckscc.gov.uk/services/care-for-adults/care- for-adults/help-at-home-living-independently

Brief Description of Service Apetito Ltd supply meals on Bucks County Council’s behalf. They can provide a hot lunchtime meal and a tea time snack to your home. Subject to eligibility.

page 25 Name Wiltshire Farm Foods

Telephone 0800 077 3100

Website www.wiltshirefarmfoods.com Brief Description of Service: Meals and desserts delivered directly to your door. The drivers are police checked and will unpack and store your food and are able to use key safe systems for those unable to get to the door. A wide range of dietary needs including low fat, gluten free, vegetarian, halal and kosher can be catered for.

Name Oakhouse Foods

Telephone 0800 077 3100

Website www.oakhousefoods.co.uk Brief Description of Service: Meals and desserts delivered directly to your door. For a specific dietary requirement, or you sim- ply don’t like a particular taste, there are ‘Free From’ lists that may help. These show all the dishes that are free from certain ingredients – including many suitable for those following gluten, nut and lactose free diets, among others.

Name Quick and Easy Meals for Older Adults

Telephone 0800 077 3100

Website www.care.com Brief Description of Service: 18 quick and easy meals for older adults. Follow these recipes and make sure an older person is getting all the nutrition they need (an American site).

page 26 11. Medical, NHS, health and information

11a. GP Surgeries

Name Chequers Surgery Telephone 01494 862858 01494 863899 Website www.ourpractice.co.uk Dr Shaheen Jinah (f), Dr Mary Mitchell (f), Dr Savelia Sèvova (f), Dr Penny Sutcliffe (f), Dr Simon Wilson (m) 1-3 Chequers Drive, Prestwood, Bucks. HP16 9DU

Name The Surgery Telephone 01494 890900 Website www.johnhampden.co.uk Dr Mallard Smith (f) : Dr Roberts (f) : Dr Hodder (f) 97 High St, Prestwood, Buckinghamshire HP16 9EU

Name The Practice Prospect House Telephone 01494 862325 Website www.thepracticeplc.com Dr Ajit Kadirgamar (m) : Dr. Barnes (f) : Dr Moukli (m) Prospect House, High Street Great Missenden Bucks. HP16 0BG

Name Family First GP Practice (private GP service) Telephone 01494 867070 Website www.familyfirstgp.co.uk Dr Moukli (m) Dr Kate Barnes (f) 51 High Street, Great Missenden, HP16 0AL

page 27 Name NHS Choices Website www.nhs.uk Brief Description of Service A website with up to date and extensive information on health services, living well, care and support. Containing extensive information.

Name NHS 111 Telephone 111 for medical help fast that isn’t a 999 emergency. Brief Description of Service The NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you. 111 is available 24 hours a day, 365 days a year. Calls from landlines and mobile phones are free.

Name Patient Information Telephone 01494 434411 Website www.patient.co.uk Brief Description of Service Patient.co.uk is one of the most trusted medical resources in the UK, supplying evidence based information on a wide range of medical and health topics to patients and health professionals.

Name Red Cross Home from Hospital Service Telephone 01296 739303 Brief Description of Service Providing support at home after a stay in hospital. Rebuilding confidence, collecting prescriptions, offering companionship and assistance with shopping.

page 28 11b. Hospitals Name Stoke Mandeville Hospital Telephone 01296 315000 Address Mandeville Road, , Bucks HP21 8AL

Name Hospital Telephone 01494 526161 Address Queen Alexandra Rd, High Wycombe, HP112TT

Name Amersham Hospital Telephone 01494 434411 Address Whielden Street, Amersham, Bucks HP7 0JD

Name Diagnostic Centre - Cressex Telephone 0333 999 2586 Website www.midsouthbucksdiagnosticcentre.nhs.uk Brief Description of Service Cressex Business Park, Unit 2, The Merlin Centre, Lancaster Road, High Wycombe HP12 3QL Providing high quality diagnostic imaging procedures.

Name BMI Chiltern Hospital, Great Missenden HP160DE Telephone 01494 890 890 (Reception, helpline, appointments) 01494 892220 (Imaging) : 01494 892255 (Physio) Brief Description of Service Private Hospital able to under- take a wide range of procedures from routine investigations to complex surgery. (www.bmihealthcare.co.uk/chiltern)

page 29 11c. Advice and Complaints Name Hospital Patient Advisory Liaison Service (PALS) Telephone 01296 316042 (St Man) 01494 425882 (HW & Am) email [email protected] Website www.buckshealthcare.nhs.uk/feedback/share-your- experience/pals.htm Brief Description of Service: PALS provides help and support, advice and information about all hospital services. PALS receives comments and suggestions, compliments and thanks. They also take informal complaints and advise about formal complaints..

Name GP Patient Advisory Liaison (PALS) Telephone 0800 3285640 Email [email protected] Website: www.chilternccg.nhs.uk/public/contact-us/patient-advice- and-liaison-service-and-complaints/pals-and-complaints-information Brief Description of Service: Confidential advice and support to help resolve the concerns of patients, relatives or carers:  Listening to your concerns and feedback  Ensuring this is used to improve the service you receive  Advising and supporting service users quickly and effective  Providing information about local health service

Name Freedom of information request Telephone 01494 434411 Website [email protected] Brief Description of Service To ask for information that the hospital has a duty to share with you.

page 30 Name Patient Advocacy Services (SEAP) Telephone 0330 440 9000 Website www.seap.org.uk Brief Description of Service If you have a complaint against the NHS you may be able to get free and confidential help. The service is independent of the NHS.

Name Healthwatch Bucks Telephone 0845 260 6216 Website www.healthwatchbucks.co.uk Brief Description of Service Relate your experience of using local NHS services. Healthwatch Bucks works to help local peo- ple get the best out of their local health and social care services.

Name Action Against Medical Accidents Telephone 0845 123 2352 Website www.avma.org.uk Brief Description of Service If harm may have resulted from negligence by an NHS organisation or healthcare professional, you are entitled to an explanation and may get compensation.

Name NHS - Complaints about your Doctor, Dentist, Pharmacist or Optician Telephone 0300 311 2233 Website www.england.nhs.uk/contact-us/complaint Brief Description of Service Contact the practice concerned first, who should have a complaints procedure in place. If this does not help, then contact us.

page 31 Dentists Name Prestwood Dental Health Centre Telephone 01494 864601 Website www.pdhcentre.co.uk Location 99 High Street, Prestwood HP16 9EU Name The Geans Dental Practice Telephone 01494 866138 Email [email protected] Website www.thegeansdentalpractice.co.uk Location Wycombe Road, Prestwood HP16 Name Village Dental Practice Telephone 01494 862081 Website www.missenden-dentalcare.co.uk Location Station Approach, Great Missenden HP16 9AZ

Foot care - Podiatry

Name Neat Feet Footcare (Age UK, Buckinghamshire) Telephone 01296 431911 Website www.ageukbucks.org.uk Brief Description of Service If you struggle to trim your toe- nails our fully trained footcare agents can visit to assess your need and provide a regular service to help you look after your feet.

They may be able to help those with conditions that affect the feet e.g. diabetes, haemophilia or any form of foot or nail fungus.

page 32 Integrated Sensory Loss Name Buckinghamshire Integrated Sensory Service Telephone 01296 479970 Email [email protected] Brief Description of Service: Formerly RNID services still include:  Equipment to assist with daily living  Demonstrate and advise on appropriate equipment  Advice and information on hearing, sight and dual sensory loss  Support and assist access to community activities

Sight - Opticians Name Opticall Telephone 0208 998 4228 Website www.opticalleyecare.co.uk Brief Description of Service FREE home visiting Optician.  Full NHS eye tests (subject to eligibility)  Testing for cataracts, glaucoma and diabetes  Comprehensive eye-health checks  Modern, portable diagnostic optical equipment  Complete glasses dispensing service

Name Chiltern Opticians, Great Missenden Telephone 01494 868496 Website www.chilternopticians.com

Name Susan Collier Opticians, Prestwood Telephone 01494 866270 Website www.susan-collier.co.uk

page 33 Hearing - Audiology

Name Action on Hearing Loss Telephone 0808 808 0123 Website www.actiononhearingloss.org.uk Brief Description of Service Support for visually impaired, deaf, hard of hearing and deaf blind adults and children.

Pharmacies

Name Prestwood Pharmacy Telephone 01494 862303 Email [email protected] Brief Description of Service An Enimed Group pharmacy Electronic prescription service available Monday to Friday: 9am to 1pm and 2pm to 6pm. Saturdays: 9am to 1pm. 145 High Street, Prestwood HP16 9HF

Name Kinton Pharmacy Telephone 01494 862 060 Website www.kintonpharmacy.com Brief Description of Service Electronic prescription service available Open Monday to Friday: 9am to 6pm & Saturdays: 9am to 4pm Alongside the dispensary they also offer advice and services. 44 High Street, Great Missenden, HP16 0AU

page 34 Wheelchair & Medical Equipment Hire / Aids

Name Bucks County Council Central Access Team Telephone 01296 383204 Disabled Facilities Grants Brief Description of Service Disabled Facilities Grants are available to give disabled persons better access into, and around their home. For example: installing a stair lift; an access ramp; replacing a bath with a walk-in shower. The grant is for home owners or tenants. Maximum grant: £30,000. To qualify works must be recommended by a Community Occu- pational Therapist and must not start until the grant is approved.

Name British Red Cross Telephone 01296 739302 or 0300 456 1914 Website: www.redcross.org.uk/What-we-do/Health-and-social- care/Independent-living Brief Description of Service: Wheelchairs can be borrowed for up to 12 weeks free of charge. Other equipment e.g. toilet aids, commodes, raised toilet seats and frames are also available.

Name Remap Telephone 01732 760209 Website www.remap.org.uk Brief Description of Service Custom made equipment for those with disabilities. Remap’s special equipment tailor-made and given free to the people who need it.

page 35 Name NHS Choices Website www.nhs.uk/conditions/social-care-and-support/ equipment-aids-adaptations Brief Description of Service: Even simple equipment can mean the difference between living independently and needing someone to look after you. You can buy your own equipment, but a social worker or occupational therapist can help make deci- sions about the equipment that would be most helpful. Decisions about the kind of equipment you may need will often be the result of an assessment of your care and support needs.

Name Telecare

Telephone 01296 383774

Brief Description of Service: Telecare is modern technology that helps people live safely and independently in their own home. Including a broader range of equipment than just the pendant and care alarms. Can be linked to a dedicated call centre as with care alarms. Developed to help people maintain their independence and give peace of mind to them and those who care for them.

Name NRS Healthcare Telephone 01345 121 8111 Website www.nrshealthcare.co.uk Brief Description of Service Aids for daily living. Free cata- logue on request. NB. although this supplier is listed here, it is not a preferred supplier – Please try other suppliers to compare prices.

page 36 Physiotherapy, falls classes and fitness

Name Buckinghamshire Falls Prevention Service Telephone 01494 426868 Website www.buckinghamshirefallsprevention.co.uk Brief Description of Service Simple practical steps to reduce the risk of falling. Information is provided for those who are concerned about the issue of falls, along with information on Falls Prevention Classes taking place in Bucks. Name Tai Chi for Balance Telephone 01494 866688 Website www.better.org.uk/leisure-centre/chiltern/sprinters Brief Description of Service Gentle form of exercise that is beneficial to people who practise regularly. Students can self- refer or be referred by a health professional. Name Prestwood Physiotherapy Telephone 01494 891919 Email [email protected] Website www.prestwoodphysiotherapy.com Brief Description of Service: Four experienced and fully Qualified Chartered Physiotherapists at the practice.  Spinal and peripheral mobilisations  Manipulation techniques  Hydrotherapy  Pain management  Traction  Acupuncture  Pilates  Post op rehabilitation Pankridge Farm, Moat Lane, Prestwood HP16 9DA page 37 Guidelines for physical activity for older adults aged 65 and over: Adults aged 65 or older who are generally fit and have no health conditions that limit their mobility should try to be active daily and should do:  at least 150 minutes of moderate aerobic activity such as cycling or walking every week, and  strength exercises on two or more days a week that work all the major muscles (legs, hips, back, abdomen, chest, shoulders and arms) ————————— OR —————————  75 minutes of vigorous aerobic activity such as running or a game of singles tennis every week, and  strength exercises on two or more days a week that work all the major muscles (legs, hips, back, abdomen, chest, shoul- ders and arms) ————————— OR —————————  a mix of moderate and vigorous aerobic activity every week. For example, two 30-minute runs plus 30 minutes of brisk walking equates to 150 minutes of moderate aerobic activity, and  strength exercises on two or more days a week that work all the major muscles (legs, hips, back, abdomen, chest, shoul- ders and arms)

A rule of thumb is that one minute of vigorous activity provides the same health benefits as two minutes of moderate activity. You should also try to break up long periods of sitting with light activity, as sedentary behaviour is now considered an inde- pendent risk factor for ill health, no matter how much exercise you do. Older adults at risk of falls, such as people with weak legs, poor balance and some medical conditions, should do exercises to improve balance and co-ordination on at least two days a week. Examples include yoga, tai chi and dancing. page 38 What counts as moderate aerobic activity? Examples of activities that require moderate effort for most peo- ple include: riding a bike on level ground or with few hills, playing doubles tennis, pushing a lawn mower, volleyball water aerobics, ballroom and line dancing, canoeing. What counts as vigorous aerobic activity? Examples of activities that require vigorous effort for most people include: football, hiking uphill, aerobics, singles tennis, jogging or running, swimming fast, riding a bike fast or on hills, energetic dancing, martial arts. Name Active for Health Exercise Referral Scheme Telephone 01494 866688 Website www.better.org.uk/leisure-centre/chiltern/sprinters Brief Description of Service: If a GP or health professional, e.g. physiotherapist or nurse spe- cialist, feels that your health would benefit from being more physi- cally active, they may refer to the Sprinters leisure centre for: • Losing weight and weight management • Managing stress and anxiety • Reducing the risk of or controlling Type II Diabetes • Improving mobility • Decreased mobility with joint and muscle problems • Increasing your strength and flexibility • Controlling your blood pressure  Having a healthier lifestyle and living life to the full!

Activities include: Gym, Pilates, Tai Chi for Balance, Studio programmes e.g. a specialised circuits class Name Active Hearts Telephone 07816 138421 Justin Banville Website www.better.org.uk/leisure/sprinters Brief Description of Service: Safe and effective exercise for those with heart disease. page 39 Name Jazzercise Telephone 07708 275527 Email [email protected] Brief Description of Service: 9.45amTuesday and Thursday at Prestwood Village Hall. Instructors provide easy-to-follow cues and safety reminders. Instructors are intensively screened, trained, and CPR certified. At low impact the exercise is suitable for all ages.

Name KaSoTonic Gold class Telephone 07503 197543 (Kate) 07989 205 498 (Sophie) Website www.kasostudios.co.uk Brief Description of Service 11am-12md, Thursdays at Prestwood Village Hall. Gentle exercise class carefully designed for those with wonky backs, sore knees, funny hips and hearts of GOLD. For 65+ age group.

Name Simply Walk Telephone 01494 475367 Email [email protected] Brief Description of Service: 10—10.45am Tuesdays. Meet at the Memorial Centre, Link Road, Great Missenden at 10am. Walking enables getting out, meeting new people and keeping fit!

Name Walking Football Telephone 01494 866688 Website www.better.org.uk/leisure-centre/chiltern/sprinters Brief Description of Service: A gentle form of the beautiful game. Mondays & Thursdays, 4.30-5.30pm small charge for non members

page 40 12. Mental Health and counselling services

One in five over-65s living in the community is affected by depression but, despite Improving Access to Psychological Therapies services being open to all adults, older people are underrepresented amongst those accessing services. Psychological therapies are as effective for older people as for those of working age.

Name Healthy Minds Bucks Telephone 01865 901600 Website www.healthymindsbucks.nhs.uk Brief Description of Service Help for the anxious, depressed or stressed to improve feelings of wellbeing. Acting as rapid NHS service offering talking therapies, practical support and employment advice.

Name Buckinghamshire Mind Telephone 01494 463364 Email [email protected] Brief Description of Service Somewhere for any who have mental health issues to turn for advice and support, including: Anger management Advice and Information Befriending scheme Day services Counselling Employment-related services Resource centres Older peoples’ services Service user group Talking treatments See Pippin Club below, plus groups in High Wycombe, Chesham and Aylesbury

page 41 Name Pippin Club (Bucks Mind) Telephone 01494 463364 Brief Description of Service: For those with either dementia or other mental health issues which make it difficult to access other services in the community. They provide support, fun, and companionship in a friendly environment giving carers a few hours respite. A cooked lunch is provided.

Name The Silver Line Helpline

Telephone 0800 4 70 80 90

Website www.thesilverline.org.uk

Brief Description of Service The Silver Line is a free confiden- tial helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. No question too big, or small!

Name Community Counselling Telephone 07565 567 439 Email [email protected] Website www.cc-hp16.org.uk Brief Description of Service: Low cost affordable counselling for local people in the local area. Initial consultation is free. Covering such things as: abuse, anger, anxiety, bereavement, bullying, depression, domestic violence, eating disorders, low self-confidence, post-traumatic stress, relationships (partners, family, friends, colleagues), school problems, self-harm, stress, trauma, work problems.

page 42 Name Relate

Telephone 01628 625320

Website www.relate.org.uk

Brief Description of Service: Offering a range of services to help you with your couple and family relationships, whether you're young or old, straight or gay, single or in a relationship.

Name Samaritans Chilterns Telephone 116123 (Free line) or 01494 432000 Website www.samaritanschilterns.org.uk Brief Description of Service Confidential support offered to anyone passing through a crisis. We offer time and space for people to express their feelings, helping them to talk through their options and find a way to face the future. 24 hour, 365 days a year.

Name Moodzone Website www.nhs.uk/Video/Pages/anxiety-control-training-podcast.aspx Brief Description of Service: Online videos and self help for a variety of conditions around mental health. You don’t need much experience with computers or technology to use them.

page 43 13. Funeral directors and bereavement Name Wright’s Funeral Directors Telephone 01494 863101 Email [email protected] Website www.wrightfuneralservices.co.uk Brief Description of Service: Family run independent funeral directors with generations of experience in guiding families through the difficult time of bereavement Name Hazelmere FuneralCare (Co-operative) Telephone 01494 717347 Email [email protected] Brief Description of Service Full range of local funeral services. Name Cruse Buckinghamshire Telephone 01494 766 455 Website www.crusebucks.org.uk Brief Description of Service Help for the bereaved. CRUSE offers care and understanding for you to talk with someone in complete confidence: One-to-one in your own home or in a counselling room—for as long as you need. Name Survivors of Bereavement by Suicide (SOBS) Telephone Geoff 07562 336 649 Email [email protected] Brief Description of Service : SOBS exists to meet the needs and break the isolation of people over the age of 18 who have been bereaved by the suicide of a close relative or friend. Name The Miscarriage Association Telephone 01924 200799 Brief Description of Service: Support, information and comfort are provided for those who have been affected by the loss of a baby in pregnancy, whether recently or long ago. page 44 14. Support Groups for health issues

Name Alzheimer’s Society Telephone 01494 670909 Email [email protected] Website www.alzheimers.org.uk Brief Description of Service Support services for those con- cerned about their memory. One to one support for those diag- nosed with dementia. Also offering a range of services and ac- tivities, ranging from befriending schemes, carers support groups, dementia cafes, singing workshops and more.

Name Breathe Easy Telephone 03000 030 555 Website www.blf.org.uk Brief Description of Service: Local club for those who are affected by lung problems and their carers, family or friends. Previously called the British Lung Foundation.

Name Macmillan Cancer Support Telephone 0808 808 0000 Email [email protected] Website www.macmillan.org.uk Brief Description of Service Aiming to improve the lives of those affected by cancer. They provide practical, medical and financial support and push for better cancer care.

page 45 Name Rennie Grove Hospice Care Telephone 01442 890222 Website www.renniegrove.org Brief Description of Service: Provide care and support for adults and children diagnosed with cancer and other life-limiting illness and their families. Their responsive 24/7 Hospice at Home service, Family Support services and the range of Day Services at Grove House in St Albans, giving patients in Herts and Bucks the choice to stay at home surrounded by their families and friends

Name Diabetes UK Careline Telephone 0345 123 2399 Email [email protected] Website www.diabetes.org.uk Brief Description of Service Access to professional counsellors with extensive knowledge of diabetes. Information and opportunity to talk through the emotional, social, psychological or practical difficulties. Advocacy service available regarding e.g. Driving licences.

Name Epilepsy Society Telephone 01494 601 400 (free helpline) Website www.epilepsysociety.org.uk Brief Description of Service Connect and support people through the confidential epilepsy helpline, online epilepsy forum, epilepsy campaigns and awareness raising.

page 46 Name MS Society High Wycombe and District Telephone 01494 443917 Email [email protected] Brief Description of Service The local branch of the MS Soci- ety, which is the UK’s leading MS charity. They provide informa- tion and support, funding research and fighting for change. Their one aim—to beat Multiple Sclerosis.

Name Chilterns MS Centre Telephone 01296 696133 Website www.chilternsmscentre.org Email [email protected] Brief Description of Service Helping people gain greater control over their MS so that they continue to lead happy and healthy lives. They provide comprehensive and holistic care such as physiotherapy, hydrotherapy, oxygen therapy, acupuncture and massage. We also have a dedicated carers support service.

Name Parkinson's UK Telephone 0808 800 0303 Website www.parkinsons.org.uk Brief Description of Service Supporting those affected by Parkinson’s Disease, including carers and family as well as patients. Name The Stroke Association Telephone 0303 3033 100 Website www.stroke.org.uk Brief Description of Service Provides a number of vital support services across the country to help those affected by a stroke to regain their lives.

page 47 15. Social activities Name Age UK, Great Missenden (weekly prog) Telephone 01296 612843 Email [email protected] Julie Needle (Chair) Brief Description of Service: Tuesday morning coffee : Gt Missenden Memorial Centre

Thursday Lunch Club : GM Baptist Church Hall £3.50 for the meal (with a minibus pick up service).

Friday morning shopping trip to the Co-op Great Missenden, for £1(with a minibus pick up service). Name Prestwood and Great Kingshill Age Concern Telephone 01494 713960 (Jenny Plews) 01494 863982 (Joan Palmer) Brief Description of Service: Prestwood Lunch Club. Prestwood Village Hall. Tuesdays (except first Tuesday of the month) Minibus transport available. Name Prestwood Friendship Club Telephone 01494 862431 (Mary Spooner) Website: www.prestwoodmethodists.co.uk/index.php/friendship-club Brief Description of Service: Meets 2nd and 4th Wednesdays of the month at 2.15pm in the Prestwood Methodist Church for a varied programme with Christian emphasis. Tea at 2pm

Name Contact The Elderly

Telephone 0207 240 0630 (Suzan Hyland).

Brief Description of Service: For those unable to get out on their own. One Sunday afternoon a month, a group in Great

Missenden meet for tea, cake and company.

page 48 Name Forget-Me-Not Club Telephone 01494 863982 Brief Description of Service: Monthly meeting for the over 60s First Tuesday in the month. Prestwood Village Hall 2.15-4pm

Name Prestwood Bridge Club Telephone 01494 863201 Stella Watts-Moore Venue: Alternate Tuesdays from 2-4pm, Prestwood Village Hall

Name Great Missenden Bridge Club Telephone 07778 119094 Val Daniel (secretary) website www.bridgewebs.com/gtmissenden Venue: Great Missenden Memorial Centre Wednesday evenings— 7.30pm

Name The Wool Nook

Telephone 01494 868877 Location 31C High Street (shop entrance faces Nairdwood Lane), Prestwood HP16 9EG Website www.thewoolnook.com

Brief Description of Service: The shop is open Tues - Fri: 9.30am-2.30 pm and Sat: 10am-3pm and they also offer a programme of knitting and crochet workshops ranging from beginning to advanced techniques.

Name Men in Sheds (run by Community Impact Bucks)

Telephone 01844 348831 or 07990 756742 Samantha Hardy

Brief Description of Service: Every Friday, Rabans Lane, Aylesbury. Started in November 2012 to give men who have experienced life-changing events such as redundancy, retire- ment, bereavement or ill-health a place to meet, enabling them to be productive and get involved in their local community.

page 49 Name Prestwood Gardening Society Telephone 01494 714272 Website www.bucksvoice.net/prestwood-gardening-society Brief Description of Service: The society holds monthly meetings at the Prestwood Village Hall (HP16 0NZ) starting at 8.00pm promptly on the second Thursday in the month. At each meeting we have an experi- enced and often well known speaker - subjects include: Gardening topics, natural and local history and travel.

Name Blue Door Cinema Website www.bluedoorcinema.org Email [email protected] Brief Description of Service: Great Missenden Memorial Centre Community cinema is old- school film run locally. The cinema is a not-for-profit organisation run by volunteers who live in the village. Showing films from quirky art house movies to cherished classics, film noir, foreign thrillers and everything in between. They also host ‘Live link’ showings from the Royal Opera House. Enjoy great films on a big screen with a glass of wine, a cold beer, home-made sweets and savouries, plus comfy cushions. Tickets - At the door, or Samways, Great Missenden Online- www.eventbrite.co.uk/o/blue-door-cinema-5242610169

Name Prestwood Book Group Telephone 01494 862596 (Val Deane) Email [email protected] Brief Description of Service: Read a book a month and gather for a lively discussion in a friendly atmosphere. For dates and venues contact Val (above).

page 50 Name The Arts Society Ballinger Email [email protected] Website www.ballingerdfas.org.uk Brief Description of Service A local charity providing lectures, study days and visits relating to Fine and Decorative Arts and to the conservation of our national heritage.

Name Prestwood Card Making Group Telephone 01494 866909 (Alison Brackett) Brief Description of Service Opportunity to create unique handmade cards using many different techniques and materials. Social group meets 3.30pm on Sundays— please phone for venues.

Name Prestwood Nature Email [email protected] Website www.prestwoodnature.org Brief Description of Service The Nature Conservation Group for the area around Prestwood, including Great Missenden, Hampdens, Kingshills, North Dean and Speen. They offer wide range of voluntary activities ranging from practical conservation to talks. New members and support welcome.

Name Prestwood Theatre Club Telephone 0709 201 5796 Email [email protected] Website www.prestwoodtheatreclub.com Brief Description of Service Opportunity to get involved in many different areas of local theatre productions.

page 51 Name Great Missenden Choral Society Email [email protected] Brief Description of Service: Made up of keen amateur singers from Great Missenden and the surrounding area.

Name Gathering Singers Choir Telephone 01494 866439 Email [email protected] Brief Description of Service: A community choir singing a wide range of styles of music rehearses fortnightly on Monday evenings 8pm at Prestwood Methodist Church.

Name Pop-up-choir Telephone 07773 704233 Email [email protected] Brief Description of Service: Fun adult singing group, no previous experience necessary. 2pm on Mondays during term time at the Oldham Hall, Great Missenden, Bucks.

Name All Voices Aloud Telephone 01494 715336 (Helen) Brief Description of Service: The choir meets every Wednes- day evening at 7.30pm at the Baptist Church Hall in Great Missenden.

Name Great Missenden Orchestra Telephone 01494 863497 Contact Stephanie Baudet Brief Description of Service: Symphony Orchestra, meeting in the Oldham Hall, Great Missenden

page 52 Name Buckinghamshire Adult Learning Telephone 01296 382403 Email [email protected] Website: www.adultlearningbcc.ac.uk Brief Description of Service: Courses to suit all levels. Crea- tive, languages and computer. Residential courses at centres in Bucks. Day and weekend courses, daytime or evening.

Name Computer Training —Age UK Telephone 01296 431911 Website: www.ageuk.org.uk/work-and-learning/technology-and- internet/computer-training-courses Brief Description of Service: Lessons for older people in their own home, tailor-made to your needs using your own computer.

Name University of the Third Age U3A Phone 020 8466 6139 National Office The Third Age Trust, The Old Municipal Building 19, East Street, Bromley, Kent. BR1 1QE Website www.u3a.org.uk Brief Description of Service: The U3A movement provides life enhancing and life-changing opportunities. Retired and semi-retired people come together and learn together, not for qualifications but for its own reward: the sheer joy of discovery! Local U3A Aylesbury Vale U3A Branches Chess U3A High Wycombe U3A Website and contact is via this address www.U3asites.org.uk ( then follow the link) Chiltern U3A - telephone: 07582 048771 Amersham & District Community Association Chiltern Avenue Amersham HP6 5AH Website: www.chiltern-u3a.org.uk page 53 Name Adult Learning Telephone 01494 866811 Website www.missendenabbey-al.co.uk Brief Description of Service: Inspiring non-residential and residential courses in creative crafts, art, textiles, singing, photography, cultural studies and many other subjects.

Name Rainbow Silks— (retail shop) Telephone 01494 862111 Location 6 Wheelers Yard, High Street, Gt Miss. HP16 0AL Email [email protected] Brief Description of Service: Materials for knitting, crochet, silk painting, batik, embroidery, sewing, quilting, felt making etc.

Name Great Missenden Library

Telephone 01296 382415 Website: www.buckscc.gov.uk/services/libraries/find-a-library/ greatmissenden Brief Description of Service: Open Tues, Wed, Fri, Sat. Check website for times. High Street Gt Miss HP16 0AL Local library facilities with hearing loop, books, periodicals, internet, DVDs.

Name Home Library Service

Telephone 01494 475573 Website: www.buckscc.gov.uk/services/libraries/community/home-library- service Brief Description of Service: If you enjoy reading but are unable to visit your local library, the Home Library Service is here to help. We can deliver books, audio books, CDs, DVDs and even games & jigsaws free to your home each month. page 54 Women’s Institutes The WI plays a unique role in providing women with educational opportunities and the chance to build new skills. Details of any of the Women's Institutes in Buckinghamshire or any events or special interest groups may be obtained from our HQ in High Wycombe: Stuart Lodge, Stuart Road, High Wycombe, Bucks HP13 6AG Telephone: 01494 526685 Email: [email protected] Name Ballinger Evening Women’s Institute 2nd Tuesday in month; 8pm Ballinger Memorial Hall HP16 9LQ

Name Great Hampden Women’s Institute 3rd Thursday in month; 7.30pm Great Hampden Village Hall HP16 9RF

Name Great Missenden Women’s Institute 3rd Tuesday in month; 7.30pm Oldham Hall, Church Street, Great Missenden HP16 9AE

Name Little Kingshill Women’s Institute email [email protected] 2nd Thursday in month; 2pm Little Kingshill Village Hall HP16 0DP

Name Prestwood Wednesday Women’s Institute 1st Wednesday in month; 2.15pm Prestwood Village Hall HP16 0NZ Name Prestwood Tuesday Eve Women’s Institute 2nd Tuesday in month; 7.45pm Prestwood Village Hall HP16 0NZ page 55 16.Transport—Community Schemes, Buses and Taxis

Name Arriva Bus Service Telephone 0871 200 2233 (Timetable enquiries) 0844 800 4411 (Customer Service) Website www.arrivabus.co.uk Brief Description of Service Local bus services

Name Prestwood Area Community Transport (PACT) Telephone 07968 641427 Website www.prestwoodca.org.uk Brief Description of Service A not-for-profit group of volunteers, providing friendly and flexible transport for journeys that would otherwise be too difficult or expensive. Serving those living in a 5 mile radius of Prestwood. Funded by voluntary client donations.

ALSO— 4x4 Adverse Weather Scheme (run by PACT) When advised to stay in owing to the weather, volunteer 4x4 drivers will deliver essential supplies e.g. medicines, food etc to your door.

Name Chiltern Dial-A-Ride Telephone 01494 766123 Website www.chiltern-dial-a-ride.net Brief Description of Service A not-for-profit organisation dedi- cated to providing an affordable, accessible and safe transport service for people living in Chiltern District. There is a member- ship fee and a mileage charge for journeys.

page 56 Name Community Transport Hub Telephone 0800 085 8480 (10am-2pm Monday to Friday) Email [email protected] Brief Description of Service Providing information, advice and guidance on community transport providers. From community car schemes to Dial A Ride, call to find out who can help. Name Kingshill Cars Telephone 01494 868699 Email [email protected] Website www.kingshillcars.co.uk Brief Description of Service Local car and taxi service Private Hire for up to 7 passengers. Fully licensed and insured.

Name Samways Taxis Telephone 01494 862197 Email [email protected] Brief Description of Service Local taxi service

Name Neales Telephone 01494 522555 Email [email protected] Website www.nealestaxis.co.uk Brief Description of Service Taxi and private hire company in High Wycombe and the surrounding areas.

Name St John Ambulance—Support services Telephone 03030030101 Website www.orderofstjohn.org Brief Description of Service Ambulance transport to nursing homes and hospitals. Also help with moving. The base is Bicester, and there is a charge. page 57 Alphabetical Index of Services Abbeyfield, Great Missenden 9 Action Against Medical Accidents 31 Action on Elder Abuse 8 Action on Hearing Loss 34 Active for Health Exercise Referral Scheme 39 Active Hearts 39 Adverse Weather 4x4 Scheme 56 Affordable Warmth Helpline 21 AGE UK, Buckinghamshire 6, 22 & 48 Aid for the Aged in Distress (AFTAID) 23 All Voices Aloud 52 Alzheimer’s Society 45 Amersham Hospital 29 Apetito Ltd 25 Arriva Bus service 56 Ballinger Decorative and Fine Arts Society 51 Ballinger Women’s Institute (WI) 55 Blue Door Cinema 50 BMI Chiltern Hospital 29 Breathe Easy 45 British Red Cross 35 Bucks 50+ Forum 16 Buckinghamshire County Council 14 Bucks County Council Central Access Team 35 Buckinghamshire Falls Prevention Service 37 Buckinghamshire Family Information service 7 Buckinghamshire Integrated Sensory Service 33 Buckinghamshire Mind 41 Bucks Adult Learning 53 Bucks Connection Support 19 page 58 Bucks County Council Adult Social Care 16 Bucks Fire & Rescue (home safety checks) 24 Bucks Oil Buying Club (BOB) 21 Bucks Search and Rescue 8 Bucks Wellbeing services guide 15 Buy with Confidence Scheme 22 Care.com 10 Carehome 19 Care Home Selection 9 Careline 10 Carers Bucks 7 Carers Trust 7 Chequers Surgery 27 Cherry Orchard, Prestwood 9 Chiltern & South Bucks Safe Place Scheme 10 Chiltern Dial-a-Ride 56 Chiltern District Council (House repairs) 14 & 23 Chiltern Food Bank 25 Chiltern Opticians 33 Chilterns MS Centre 47 Christians Against Poverty 19 Citizens Advice Bureau (CAB) – Prestwood Outreach 12 Citizens Advice Bureau (CAB) – Trading Standards 12 Cleaning and Ironing (Age UK) 22 Community Counselling 42 Community Impact Bucks 16 Community Safety Team 15 Community Transport Hub 57 Computer Training (Age UK) 53 Contact the Elderly 48 Council Tax (Chiltern District Council) 18 Crime Stoppers 5 Cruse Bereavement 44 page 59 Diabetes Careline 46 Diagnostic Centre - Cressex 29 Emergency Numbers 5 Energy saving tips 20 Energy Saving Trust 21 Epilepsy - National Society 46 Family First GP Practice (private) 27 Foot Care (Neat - Age UK) 22 &32 Forget-Me-Not Club 49 Freedom of information request 30 Friendship Club - Prestwood 48 Gardening (Age UK) 22 Gathering Singers 52 Geans Dental Practice 32 Giles Gate, Prestwood 9 GP Patient Advisory Liaison (PALS) 30 Great Hampden Women’s Institute (WI) 55 Great Missenden Age Concern 6 Great Missenden & Prestwood Revitalisation Group 13 Great Missenden Baptist Church 11 Great Missenden Bridge Club 49 Great Missenden Choral Society 52 Great Missenden Library 54 Great Missenden Orchestra 52 Great Missenden Parish Council 14 Great Missenden Village Association 13 Great Missenden Womens Institute (WI) 55 Handyperson service (Age UK) 22 Hazelmere FuneralCare (Co-operative) 44 Healthwatch Bucks 31 Healthy Minds 41 High Wycombe Hospital 29 Holy Trinity Church, Prestwood 11 page 60 Home Heat Helpline 21 Home Library Service 54 Hospital Patient Advisory Liaison Service (PALS) 30 House Repairs (Chiltern District Council) 23 & 39 Housing Care for older people 9 Immaculate Heart of Mary Catholic Church 11 Jazzercise 40 John Hampden Surgery 27 Kaso Studios 40 King's Church, Prestwood 11 Kingshill Cars 57 Kinton Pharmacy 34 Little Kingshill Baptist Church 11 Little Kingshill Village Society 13 Women’s Institute (WI) 55 M for Money (Credit Union) 19 MacMillan Cancer Support 45 Meals on Wheels 25 Men in Sheds 49 Miscarriage Association 44 Missenden Abbey Adult Learning 54 Moodzone 43 Moving Home (Age UK) 7 & 22 MS - Multiple Sclerosis Society 47 NBFA Assisting the elderly 10 Neales Taxis 57 NHS 111 28 NHS Choices 28+36 NHS England 31 NRS Healthcare 36 Oakhouse Foods 26 Old Town Farm 9

page 61 Opticall 33 Paradigm Housing 17 Parkinson's Disease Association 47 Patient Advocacy Services (SEAP) 31 Patient.co.uk Information Website 28 Pippin Club 43 Pop-up-choir 52 Prestwood & Gt Kingshill Age Concern 6 & 48 Prestwood Area Community Transport (PACT) 56 Prestwood Book Group 50 Prestwood Bridge Club 49 Prestwood Card Making Group 51 Prestwood Dental Health Centre 32 Prestwood Friendship Club 48 Prestwood Gardening Society 50 Prestwood Methodist Church 11 Prestwood Nature 51 Prestwood Pharmacy 34 Prestwood Physiotherapy 37 Prestwood Theatre Club 51 Prestwood Village Association (PVA) 13 Prestwood Women’s Institute afternoon (WI) 55 Prestwood Women’s Institute evening (WI) 55 Prevention Matters 15 Prospect House, The Practice 27 Quick and Easy Meals for Older Adults 26 Rainbow Silks 43 Red Cross Home from Hospital 28 Remap 35 Relate 43 Rennie Grove Hospice Care 46 Roads - Transport for Bucks 17

page 62 Saga Care Funding Advice 19 Samaritans (Chilterns) 43 Samways Taxis 57 Silver Line Helpline 42 Simply Walk 40 St John Ambulance—Support services 57 St John the Baptist, The Lee 11 St John's Ambulance support services 57 St Peter and St Paul Parish Church 11 State Pension Enquiries (CDC) 18 Stoke Mandeville Hospital 29 Stroke Association 47 Support with Confidence Scheme 24 Survivors of Bereavement by Suicide 44 Susan Collier Opticians 33 Tai Chi for Balance 37 Tax Help for Older People 18 Telecare 36 The Lee Parish Council 14 The Lee Village website 13 Transport for Bucks (Road Safety & Report Problems) 17 University of the Third Age 53 Victim Support 8 Village Dental Practice 32 Walking Football 40 Welfare Advice (CDC) 18 Wiltshire Farm Foods 26 Woodlands Park Care Centre (with Dementia), 9 Wool Nook 49 Wright’s Funeral Directors 44 Wycombe Women’s Aid 8

page 63 Message in a Bottle Do you know someone who is either vulnerable, lives alone or has an allergy? If yes, then please consider getting them a ‘Message in a Bottle'.

Designed to be stored in the fridge, the pot contains:  A form to complete with your personal & medical details;  Two stickers, one for the fridge door and one for behind your front door. When needed the emergency services will be alerted by the 'Emergency Cross' sticker on your door, retrieve your Message in a Bottle from the fridge and ensure your details stay with you. This can save them valuable time identifying you, your emergency contacts and information about special medication or allergies.

This is for anyone, and to get one for you or a friend just email - [email protected] or phone: 01494 732265 Bottles are available free of charge.

Feedback / Contact Us Please let us know of any errors, omissions or inaccuracies or general feedback on how useful the guide is to you.

Alternatively, if you are an organisation that would like to be considered for inclusion next time, we would like to hear from you. Please write to:

Community Team, Chiltern District Council, King George V House, King George V Road, Amersham, Bucks, HP6 5AW

Email: [email protected] (Please reference your email: Neighbourhood Links Group)

Telephone: 01494 732103 (Monday to Friday, 9am to 5pm)

Or your local contact on : 01494 862257 page 64