Roadside Dispatch® Auto Rental Collision

Dependable roadside assistance, 24 hours a day, 7 Your Guide to Benefit describes the benefit ® days a week has never been easier. No membership in effect as of 4/1/17. Benefit information Roadside Dispatch or pre-enrollment is required. Just call Roadside Dis- in this guide replaces any prior benefit patch toll-free when you need them. information You may have received. Please For roadside assistance, call 1-800-847-2869 read and retain for Your records. Your eligibility is determined by Your financial What is Roadside Dispatch? 1-800-847-2869 ~ it’s that easy! institution. Roadside Dispatch is a pay-per-use roadside Note: Customers must pay service provider for mileage over assistance program. The program provides you 5 miles. A secondary unit being towed behind is not included with security and convenience wherever your but can be accommodated for an additional fee. Standard Winching applies within 100 feet of paved or county main- Auto Rental Collision travels take you. tained road only. Current fee for a standard service call is $69.95. Additional fees may apply for winching services Damage Waiver No membership or pre-enrollment is required. No annual under certain circumstances. Service call fees are subject to change at any time; however callers will be notified of pricing dues. No limit on usage. prior to any service dispatch. This program may be discon- tinued at any time without prior notice. Program void where No cardholder wants to incur the expense of repairing or replacing a rented car. But accidents For a set price per service call, the program prohibited. do happen, and vehicles do get stolen. No matter provides: 1 Any vehicle with wheels is covered under the program what happens to Your rental car, You can be covered as long as it can be classified as ‘Light Duty’. ‘Light Duty’ 1 • Standard Towing – Up to 5 miles included vehicles are vehicles that weigh 10,000 lbs. or less. Vehicles with Auto Rental Collision Damage Waiver. Auto weighing more than 10,000 lbs. are considered ‘Medium Rental Collision Damage Waiver reimburses You • Tire Changing – must have good, inflated spare Duty’ or ‘Heavy Duty’ and are NOT covered under this pro- for damages caused by theft or collision -- up to gram. the Actual Cash Value of most rented cars. Auto • Jump Starting Rental Collision Damage Waiver covers no other Service providers supplying emergency Additional Terms: type of loss. For example, in the event of a collision • Lockout Service (no key replacement) roadside assistance and towing are independent contractors and are solely liable for their services. Neither Visa nor Nu- involving Your rented vehicle, damage to any other merica Credit Union shall have any responsibility or liability • Fuel Delivery – up to 5 gallons (plus the cost of driver’s car or the injury of anyone or anything in connection with the rendering of the service. Emergency is not covered. Rental periods of fifteen (15) fuel) roadside assistance and towing may not be available in areas not regularly traveled, nor in other “off road” areas not consecutive days within Your country of residence, • Standard Winching accessible by ordinary towing vehicles. Weather conditions, and thirty-one (31) consecutive days outside it, are time of day, and availability of service may affect assistance both covered. (Longer rental periods, however, are responses. Expectations for dispatch are set with the custom- not covered.) Roadside Dispatch will ask you where you are, er on every call, and an expected estimated time of arrival what the problem is, and while they remain on is provided to the customer regardless of their location; however, neither Visa nor Numerica Credit Union provides You are eligible for this benefit if Your name is the phone with you, they will arrange a dispatch any assurances as to the ability of the Service Provider to embossed on an eligible card issued in the United to a reliable tow operator or locksmith to provide meet such estimates. You are responsible for any roadside States and You use it to initiate and complete help. (If you feel you are in an unsafe location assistance or towing charges incurred by facilities respond- – Roadside Dispatch will advise you to hang up ing to your request even if you are not with your vehicle or Your entire car rental transaction. Only You as your vehicle is gone upon their arrival. Services provided by the primary car renter and any additional drivers and dial 911. If you are not able to dial 911, they United States Auto Club, Motoring Division, Inc. will call the non-emergency police number in permitted by the Rental Car Agreement are covered. your area, and will remain on the phone with you ©2018 Visa. All Rights Reserved. at your request until the police arrive.) You have How Auto Rental Collision Damage Waiver the convenience of one toll-free phone number works with other insurance and you may save money because their rates Auto Rental Collision Damage Waiver covers are pre-negotiated. theft, damage, valid loss-of-use charges imposed and substantiated by the auto rental company, administrative fees and reasonable and customary Numerica Credit Union Visa Luna Benefits PAGE | 2 towing charges, due to a covered theft or damage to car for any prior damage. If You have questions about a specific the nearest qualified repair facility. vehicle’s coverage or organization where This benefit is in effect during the time the rental car the vehicle is being reserved, call the Benefit If You do have personal automobile insurance or is in Your (or an authorized driver’s) control, and Administrator at 1-800-348-8472, or call other insurance that covers theft or damage, this it terminates when the rental company reassumes collect outside the United States at 1-804- benefit reimburses You for the deductible portion control of their vehicle. 673-1164. of Your car insurance or other insurance, along with any unreimbursed portion of administrative This benefit is available in the United States and Related instances & losses not covered and loss-of-use charges imposed by the car rental most foreign countries (with the exception of company, as well as reasonable towing charges while Israel, Jamaica, the Republic of Ireland • Any obligation You assume under any the car was Your responsibility. or Northern Ireland). However, this benefit is agreement (other than the deductible on not available where precluded by law, or where Your personal auto policy) If You do not have personal automobile insurance it’s in violation of the territory terms of the or any other insurance, the benefit reimburses You auto rental agreement, or when prohibited by • Any violation of the auto rental agreement for covered theft, damage, or administrative and individual merchants. Because regulations or this benefit loss-of-use charges imposed by the rental company, vary outside the United States, check with • Injury of anyone, or damage to anything, as well as reasonable towing charges that occur Your auto rental company and the Benefit inside or outside the Rental Vehicle while You are responsible for the vehicle. Administrator before You travel, to be sure that Auto Rental Collision Damage Waiver • Loss or theft of personal belongings If You are renting outside of Your country of will apply. residence, the coverage provided under this • Personal liability benefit is primary and reimburses You for covered Vehicles not covered theft, damage, or administrative and loss-of-use • Expenses assumed, waived, or paid by the charges imposed by the rental company, as well as Certain vehicles are not covered by this benefit, they auto rental company, or its insurer reasonable towing charges that occur while You are consist of: expensive, exotic, and antique cars; cargo responsible for the vehicle. vans; certain vans; vehicles with an open cargo • The cost of any insurance, or collision bed; trucks; motorcycles; mopeds; motorbikes; damage waiver, offered by or purchased How to use Auto Rental Collision Damage limousines; and recreational vehicles. through the auto rental company Waiver Examples of expensive or exotic cars are the Alfa • Depreciation of the Rental Vehicle caused 1. Use Your card to initiate and complete Your Romeo, Aston Martin, Bentley, Corvette, Ferrari, by the incident including, but not limited to, entire car rental transaction. Jaguar, Lamborghini, Lotus, Maserati, Maybach, “diminished value” McLaren, Porsche, Rolls Royce, and Tesla. However, 2. Review the auto rental agreement and selected models of Audi, BMW, Mercedes-Benz, • Expenses reimbursable by Your insurer, decline the rental company’s collision Cadillac, Infiniti, Land Rover, Lexus, Lincoln, and employer, or employer’s insurance damage waiver (CDW/LDW) option, Range Rover are covered. or a similar provision, as accepting • Theft or damage due to intentional acts, this coverage will cancel out Your An antique car is defined as one that is over or due to the driver(s) being under the benefit. If the rental company insists twenty (20) years old, or one that has not been influence of alcohol, intoxicants, or drugs, that You purchase their insurance or manufactured for ten (10) years or more. or due to contraband, or illegal activities collision damage waiver, call the Benefit Administrator for assistance at 1-800- Vans are not covered. But those designed as small- • Wear and tear, gradual deterioration, or 348-8472. Outside the United States, group transportation vehicles (seating up to nine (9) mechanical breakdown call collect at 1-804-673-1164. people, including the driver) are covered. • Items not installed by the original Before You leave the lot, be sure to check the manufacturer Numerica Credit Union Visa Luna Benefits PAGE | 3 • Damage due to off-road operation of the Filing a claim Submit all of the above documents from the rental Rental Vehicle company, along with the following documents, to It is Your responsibility as a cardholder to make the Benefit Administrator: • Theft or damage due to hostility of any every effort to protect Your Rental Vehicle from kind (including, but not limited to, war, damage or theft.

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