Hardship and Homelessness Services

The Cities of and are aware that some people in the community are experiencing hardship and may be sleeping rough at the moment. This booklet provides a list of local services that provide food, a cuppa, warm clothing and support or assistance with finding accommodation as well as some services located further away that provide specialist homelessness support.

joondalup.wa.gov.au wanneroo.wa.gov.au Service information is subject to change. For changes or additions, please email [email protected] or call 9400 4315. |

Contents Directories ...... 4 Support phone lines...... 4 Local Support Services Map and Icon Key ...... 5 Local Support Services...... 6 Accommodation Assistance...... 9 Accommodation Services for Families ...... 10 Accommodation Services for Men...... 10 Accommodation Services for Women...... 10 Accommodation Services for Young People . ..11 Christmas...... 12 Counselling ...... 12 Drop-in Centres...... 13 Food...... 13 Food, clothing and household items...... 15 Financial Support...... 16 Health and wellbeing...... 17 Phone access...... 18 Reading and writing ...... 18 Rental support...... 18 Sobering up centre...... 19 Street to Home Outreach ...... 19 Translating Services ...... 19 Transport...... 19 Pets ...... 19 Facebook support groups ...... 20

Service information is subject to change 3 Hardship and Homeless Services

Directories Support phone lines

WA Connect Emergency – Police, Fire, Ambulance Website: waconnect.org.au (life threatening situations)...... 000 Online Emergency Relief directory for people in Crisis Care hardship and/or experiencing homelessness. After hours service for urgent help. 1800 199 008 You type in a location/suburb and choose the Translating and interpreting...... 13 14 50 type of service you want to know about. It has everything from accommodation to financial 1800 RESPECT assistance, emergency relief, food, toiletries, Sexual assault and domestic violence legal support, counselling, health, showers, 24-hour helpline ...... 1800 737 732 employment, furniture, Centrelink and car repair. Homeless Advisory Service. .1800 065 892 Entry Point Kids Helpline...... 1800 551 800 Phone: 6496 0001 or 1800 124 684 Website: entrypointperth.com.au Lifeline...... 131 114 Entry Point Perth is a free assessment and referral service assisting people who are Mental Health Emergency homeless or at risk of homelessness in Response Line...... 1300 555 788 Western to access accommodation Meth 24 hour Helpline. . . . . 1800 874 878 and support options. Police Assistance ...... 131 444 Ask Izzy Qlife Website: askizzy.org.au Support line...... 1800 184 527 An online directory with listings of housing, food, webchat ...... qlife.org.au everyday things, physical and mental health, emergency funds, support and counselling and Samaritans legal support. Crisis Support Line...... 135 247 Samaritans Youth Line...... 1800 198 313

Sexual Assault Resource Centre (SARC)...... 1800 199 888

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Local Support Services Map – City of Joondalup

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Service information is subject to change 5 Hardship and Homeless Services

Local Support Services

Icon Key

WiFi City of Joondalup Libraries City of Wanneroo Libraries Computer Website: joondalup.wa.gov.au Website: wanneroo.wa.gov.au Facilities Free computer and internet Free computer and internet Information access is available at City of access is available at City of Joondalup Libraries along with a Wanneroo Libraries along with a Food Parcels number of other free or affordable number of other free or affordable services. services

Financial Support Joondalup Library Clarkson Library 102 Boas Avenue Joondalup Cnr Ebb Way and Ocean Keys Short Term Phone: 9400 4707 Blvd, Clarkson Accommodation Phone: 94071600 (Departing from Joondalup Train Clothing Station – Red or blue CAT bus or (Departing from Clarkson Train 10-minute walk) Station – Bus 481 or 480 or 474) Someone to talk to Duncraig Library Girrawheen Library Corner and 6 Patrick Court, off Girrawheen Support finding Duncraig Ave, Girrawheen employment Phone: 9400 4790 Phone: 9342 8844 Basic First Aid (Departing from Warwick or (Departing from Warwick Train Whitfords Train Station – Station – Bus 344) Meals Bus 441 or 442) Wanneroo Library Whitford Library Wanneroo Library Tea and Coffee (Closed until November 2020) and Cultural Centre, Corner Banks and Marmion 3 Rocca Way, Wanneroo Care packages – Avenues Hillarys Phone: 9405 5940 toiletries Phone: 9400 4870 (Departing from Joondalup or Shower facilities (Departing from Whitfords or Edgewater Train Stations – Joondalup Train station – Bus 442) Bus 467 or 468) Needle/stick exchange Woodvale Library / Library 5 Trappers Drive Woodvale Linen and Blankets Phil Renkin Recreation Centre, Phone: 9400 4180 Lisford Avenue, Two Rocks Furniture (Departing from Joondalup or Phone: 9561 1110 Whitfords Train Station – (Departing from Butler Train Bus 465 or 466) Station – Bus 490)

6 10720 Updated September 2020 City of Wanneroo | City of Joondalup

Street Chaplains – Joondalup and Wanneroo Youth Futures WA Website: streetchaplain.com/joondalup/ 1/70 Davidson Terrace Joondalup Phone: 9300 2677 Street Chaplains, identifiable by their uniforms (purple shirts/blue jackets), are trained volunteers (Departing from Joondalup Train Station – Blue who are present in Joondalup City streets late on CAT bus or 10-minute walk) Friday night, 9.00pm-2.00am, mostly around the Food and financial assistance for young City Centre. They can assist by providing water and people aged 15–24 years. first aid, mediation or guidance to find a safe means Assist young people with accommodation, home. At other times, chaplains simply provide a emergency relief (food hampers, public transport listening ear if you need to talk things through. passes and other items are considered on a needs basis), education, training, employment and community engagement. Emergency relief is available by appointment on Riverview Church Tuesdays and Thursdays, 1.00pm–2.30pm. Cr Winton Road and Franklin Lane, Joondalup To make an appointment call 9300 2677 1 Thorogood St, Burswood (Monday –Friday, 9.00am–4.00pm). Phone: 9416 0000 (via Burswood campus) Website: riverviewchurch.com.au Free takeaway morning tea at Joondalup campus 10.00am–11.30am on Thursday mornings. Patricia Giles Centre and Emergency food assistance provided at both Rebecca West House sites through phone appointments only, Phone: 9300 0340 9.00am–3.00pm Monday and Tuesday, Email: [email protected] 10.00am–4.00pm Wednesday. Website: patgilescentre.org.au A form of identification is essential, the more Patricia Giles Centre including Rebecca West supporting paperwork the more likely assistance House offers women and children’s counselling, can be provided. crisis accommodation, emergency relief, outreach services, and specialised support services. Services are available for single women as well as women with children under the age of 18 years experiencing family and domestic violence. Soul Link – C3 Church Corner of Lincoln Lane and Winton Road, Joondalup Phone: 9300 3299 (Departing from Joondalup Train Station – The Spiers Centre (TSC) five minute walk) Phone: 9401 2699 Food relief program running every Website: thespierscentre.com.au Wednesday 10.00am–12.00noon. Monday–Friday, 9.00am–4.00pm Referral through Youth Futures, The Spiers Centre Appointments and support offered by phone or Centrelink – ask for a referral for Soul Link. Each and email. Food, clothing, vouchers, financial referral lasts for four weeks and can be used on a counselling, emergency relief, TSC Empowering continual basis if necessary – even after the first Communities Facebook Page, TSC Children’s referral has expired just ask for a new referral. Service Facebook Page. You will need to be able to show valid ID with name and current address.

Service information is subject to change 7 Hardship and Homeless Services

No Limits Perth Salvation Army Merriwa 26 Jenolan Way, Merriwa Phone: 0490 676 979 Phone: 9305 2131 Email: [email protected] Website: nolimitsperth.org.au (Departing from Joondalup or Clarkson Train Station – Bus 484 plus 15 minute walk) Visit those needing accommodation and drop off an emergency pack of supplies and services Bread available from Tuesdays 9.00am-9.00pm. information. Provision of practical support Fresh Produce Bags available Wednesdays, including household furniture, linen, baby 12.00noon-12.30pm. equipment and toiletries. Support requests Doorways from individuals can be made online and from Friday, 9.00am–1.00pm agencies via email. Help with food hampers, free toasted sandwiches, haircuts, food, clothing, showers, Coles vouchers and furniture vouchers.

Foodbank Joondalup Hub Cnr Lincoln Lane and Winton Road, Joondalup Phone: 9258 9277 (Foodbank Centre head office) Rainbow Community Church – Email: [email protected] Food Ministry (Departing from Joondalup Train Station – Hainsworth Community Centre, 15 minute walk) 29 Hainsworth Ave, Girrawheen Frozen hampers, dry hampers, fruit and veg Phone: 6102 1526 hampers, and frozen meals. (Departing from Warwick Station – Bus 344) The hub is open on Wednesday, Thursday and Foods hampers and sit-down meal Thursdays, Friday, 10.00am-2.00pm. 11.30am–12.30pm.

Food 4 All Trinity North Community Care Yanchep Community Centre, 7 Lagoon Drive 29 Wandoo Road, Duncraig Yanchep Church Facebook Page (rear of Trinity North Uniting Church) Website: yanchepchurch.org.au/ Phone: 9448 5111 (Departing from Butler Train Station – Bus 344) (Departing from Joondalup Train Station – Community members may select produce to suit Bus 441 or 423) their needs for the following week Tuesdays, Food hampers distributed Tuesday and 6.30pm–7.30pm. Thursday 9.00am–12.00noon, appointments are essential.

Salvation Army Heathridge 36 Christmas Ave, Heathridge Phone: 9401 3408 (Departing from Joondalup Train Station – Bus 462 or 463 or 464) Emergency food relief by phone appointments.

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Accommodation Assistance

Department of Communities (Housing) Salvation Army Homelessness Service – Joondalup The Beacon 4/7 Wise Street Joondalup 9 Aberdeen Street, Northbridge Phone: 9404 3300 (Corner Nash and Aberdeen Streets) Email: [email protected] Phone: 9492 7100 (assessment bookings Website: housing.wa.gov.au required) Monday – Friday 9.00am to 4.00pm (Departing from Perth Station – Blue Cat Bus) A variety of affordable housing options to Accommodation, case management and a comprehensive range of services to men, assist Western Australians on low to moderate women, couples and individuals who identify as incomes. Options range from public housing man or woman. Gender inclusive facility is open rental assistance, home ownership and bond 24/7 and accessible to individuals over the age of assistance loans. 18 who receive Centrelink benefits.

Australian Red Cross – Assistance with Multicultural Service Centre of WA – Care and Housing Support Multicultural Housing Services Program Phone: 9225 8846 14 Brewer Pl, Mirrabooka Email: [email protected] Phone: 9344 7858 Helping older people at risk of or experiencing Departing from Warwick Train Station – homelessness to access secure, affordable housing Bus 371 and a seven minute walk) and link them to care and other support options. Assists migrants and refugees experiencing difficulties in maintaining private rental tenancies. Foundation Housing Aims to assist and support at the earliest 297 Vincent St Leederville opportunity, before debts or other tenancy Phone: 9422 0700 management issues become unmanageable and (Departing from Perth Underground place the tenants at risk. Train Station – Bus 15) Provision of affordable housing for people on low to St Bart’s Mental Health moderate incomes. More than just accommodation, Accommodation Service a high level of service and support is provided to Phone: 9323 5100 help tenants sustain their home. Email: [email protected] Website: stbarts.org.au Home Hub Accommodation services for people who have Website: homehub.org.au persistent mental health challenges and who are Charitable company listing available safe and at risk of, or experiencing homelessness, and affordable housing options. those experiencing a social crisis or requiring respite through Community Recovery Villages Housing Support Service – MercyCare and Accommodation Units. Phone: 1800 800 046 Mental health support includes trauma informed Email: [email protected] recovery programs including workshops, external Supports people between the ages of 18–65 service presentations, educational seminars years, who are exiting the National Affordable and self-help groups, as well as referrals to and Housing Agreement services, to live successfully assistance in accessing other community mental in the community. health services.

Service information is subject to change 9 Hardship and Homeless Services

Accommodation Services Accommodation Services for Families for Women

St Bartholomew’s Family Service Patricia Giles Centre and Phone: 9349 5394 or 9323 5100 Rebecca West House Email: [email protected] Phone: 9300 0340 Website: stbarts.org.au Email: [email protected] Providing safe, stable accommodation for Website: patgilescentre.org.au adults with accompanying children. Families Patricia Giles Centre including Rebecca West are supported through case management to House offers women and children’s counselling, address the causes of their homelessness, and crisis accommodation, emergency relief, assisted to re-establish their own homes in the outreach services, and specialised support community. services. Services are available for single women as well as women with children under the age Accommodation Services of 18 years experiencing family and domestic for Men violence.

55 Central Crisis Accommodation Service Kambarang Women’s Refuge – Ruah 55 Central Ave, Maylands Perth Phone: 9272 1333 Phone: 9328 7562 Provides 24-hour emergency crisis Single Aboriginal women who are homeless due accommodation for up to three months for single to family domestic violence or other crisis. adult males between the ages of 18 and 65 years. St Bart’s Women’s Service Phone: 9323 5127 or 9323 5100 St Bart’s Future Homes Email: [email protected] Phone: 9323 5115 or 9323 5100 Website: stbarts.org.au Email: [email protected] Safe, supported accommodation where women Website: stbarts.org.au can address the causes of their homelessness, Provides residents with their own bedroom regain independence, and reconnect to and bathroom, communal activities space, and community and other support services. meal preparation facilities. Case management and support, advocacy, advice, resources and Ebenezer Home referrals. Mirrabooka Region Phone: 9247 1330 Tenacious House Provides short/medium term accommodation Bullsbrook for young single Aboriginal women aged 15-25 Phone: 0412 456 335 years, however all young women are welcome. Email: [email protected] Costs apply. Voluntary residential program for men 18+ who want to overcome life controlling issues such Graceville Centre – Salvation Army as addiction and co-occurring mental health Phone: 9328 8529 or 9328 7284 issues. Provision of opportunities to move from Refuge for women aged 25 years and over with isolation, despair and instability to connection, or without children. No boys over 12 years. hope and resilience. Aims to provide a pathway Strictly no drugs or alcohol. Costs apply. into a healthy and fulfilling future of employment, education or other positive ventures. Orana House Perth Phone: 9370 4544 Crisis accommodation for women with or without children who are homeless due to family domestic violence.

10 10720 Updated September 2020 City of Wanneroo | City of Joondalup RUAH Refuge Accommodation Services Phone: 9227 6616 for women with children for Young People Phone: 9328 7562 for single Aboriginal women For women who are homeless or escaping family Youth Futures WA domestic violence. 1/70 Davidson Terrace Joondalup Phone: 9300 2677 St Bartholomew’s House – Kensington (Departing from Joondalup Train Station – Street Transitional Accommodation Blue CAT bus or 10 minute walk) 111 Kensington Street, East Perth Phone: 9323 5100 Food and financial assistance for young people aged 15–24 years. (Departing from Claisebrook Train Station – 15 minute walk) Assist young people with accommodation, emergency relief (food hampers, public transport Provides safe, secure and affordable passes and other items are considered on a accommodation for females aged 50 years needs basis), education, training, employment or over, who are experiencing or at risk of and community engagement. homelessness. Emergency relief is available by appointment on Stirling Women’s Centre Tuesdays and Thursdays, 1.00pm–2.30pm. Phone: 9205 7375 To make an appointment call 9300 2677 (Monday – Friday, 9.00am–4.00pm). Monday – Friday, 8.30am–6.30pm Saturday, Sunday, Public Holidays, Ebenezer Home 10.00am–1.00pm 4 Penrith Pl, Balga Provides crisis accommodation for women Phone: 9247 1330 for female accommodation with or without children who are escaping, or Phone: 9440 1736 for male accommodation who have been affected by, domestic or family Provides support and accommodation to young violence and are homeless. Costs apply - nightly people between the ages of 15 and 25 years rate of $14.50 per family or $100.00 per week. who are homeless or at risk of homelessness. Ebenezer Home staff is predominantly Aboriginal Wooree Miya Refuge and therefore provide culturally specific service Phone: referrals go through Crisis Care on for Aboriginal youth, however, all nationalities 9223 1111 but for general information are welcome. contact 9221 1411. For women with or without children who are Foyer homeless due to family domestic violence or 196 Oxford St, Leederville other crisis. Phone: 6240 7200 or 1800 185 685 (24 hours a day) Zonta House Refuge Association (Departing from Perth Train Station – Bus 15 Phone: 1800 870 149 plus a 10 minute walk) Website: zontahouse.org.au For young people aged 16–23 years who are Zonta House Refuge Association Inc. support homeless or at risk of homelessness who women who have experienced, or are at risk are willing to engage in education, training, or of experiencing family and domestic violence. employment and support programs. Zonta House provides refuge and transitional accommodation, holistic support services and Will house young parents with one child under education to women over the age of 18. three years and pregnant women. Costs apply – rent is $460.00 per fortnight. Coolock Program – MercyCare Phone: 1800 800 046 Email: [email protected] Provides medium term accommodation (up to six months) for young mothers between the ages of 16–25 years.

Service information is subject to change 11 Hardship and Homeless Services

Household Network Perth Christmas Phone: 9388 2792 Medium–long term supported accommodation Joondalup Christmas Lunch for young people aged 16–25 who are homeless Central Park, Joondalup or at risk of homelessness in addition to having Phone: 0466 252 076 current drug and/or alcohol issues, mental health Website: joondalupchristmaslunch.com issues or diverse sexuality and/or gender issues. (Departing from Joondalup Train Station – five minute walk) Youth Support Service – MercyCare Complimentary Christmas Lunch and Fellowship. Phone: 1800 800 046 Guest Registration opens 1 October. Email: [email protected] Website: mercycare.com.au St Vincent De Paul Society Provides assistance to young people between Phone: 9475 5400 the ages of 16–25 years to obtain their own Toys, Christmas presents, food hampers. accommodation in the private rental market. Carlow House – Mercycare Counselling Phone: 1800 800 046 Email: [email protected] Website: mercycare.com.au Centrecare 85 Boas Ave, Joondalup Provides a therapeutic environment for young Phone: 9300 7300 people in medium term accommodation (up to 12 (Departing from Joondalup Train Station – Red or months). blue CAT bus or 10 minute walk) Mission Australia Youth Accommodation Counselling, support, emergency relief, family dispute resolution, and youth support service and Support Service for young people aged 12–23 years. Fees apply Perth for some counselling services and family dispute Phone: 9329 4480 resolution. Provides supported crisis/short-term accommodation for young people 15–19 years Relationships Australia and transitional housing for young people aged Suite 7/70 Davidson Tce, between 16 and 25 years. Joondalup Lotteries House, Joondalup Phone: 6164 0440 Perth Inner City Youth Service Email: [email protected] 22 Blencowe Street, West Leederville Website: relationshipswa.org.au Phone: 9388 2792 (Departing from Joondalup Train Station – Red or (Departing from West Leederville Train Station – blue CAT bus or 10 minute walk) six minute walk) Counselling services provided Monday– Externally supported medium to long-term Thursday. Rate heavily discounted for accommodation for young people aged 16–25. concession holders. Specialist supported accommodation for LGBTI and TGD young people. Reconnect – MercyCare Phone: 1800 800 046 Email: [email protected] Website: mercycare.com.au An outreach support service which provides assistance to young people between the ages of 12–18 who are having difficulties staying at home, or who have recently become homeless because of family issues.

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Foodbank Joondalup Hub Drop-in Centres Phone: 9258 9277 (Foodbank Centre head office) Passages Drop-in Centre Email: [email protected] 22 Palmerston St, Northbridge 6003 Wednesday – Friday, 10.00am-2.00pm. Phone: 9228 1478 Supplies frozen hampers, dry hampers, fruit and Support for homeless and street-present veg hampers, and frozen meals. young people. Provides crisis/emergency relief, information, employment assistance, Food 4 All referrals and support, showers, kitchen, laundry, Yanchep Community Centre, 7 Lagoon Drive computer/internet access, street doctor, legal Phone: 0400 044 236 support, a phone, mail collection and recreation (Departing from Butler Train Station – Bus 344) in a safe and friendly environment. Food hampers Tuesdays, 6.30–7.30pm. Monday – Thursday, 9.00am-12.00noon and 1.00pm-4.00pm, Friday, 9.00am-1.00pm Hillsong North Tranby Day Centre 3 Lago Place Joondalup Phone: 9301 0177 6/5 Aberdeen Street Phone: 9220 1200 Thursdays, 3.00pm–5.00pm. Open 7 days a week, 7.00am–7.00pm. A mix of fresh food and some pantry staples though these may be limited. Collection from a Essential services for adults 18+ including table outside one at a time and taken on an ‘as breakfast, sandwiches, support, referral and is’ basis. support. The Community Centrelink Team, Mobile GP, Street Lawyer and Individual Disability Manna Industries Advocate service at the same location. No Weld Square, Northbridge – in the park referral needed. (cnr Newcastle, Beaufort and Stirling streets) Grace Anglican Church (Grace Cafe) Phone: 1300 626 624 57 Shenton Avenue, Joondalup (Departing from Perth Underground Train Station Phone: 0451 378 910 (Father Gift) or – 10 minute walk) 0404 595 294 (Pastoral Care) Sunday – Friday, 1.30pm (Departing from Joondalup Train Station – Soup, hot meal, dessert and a drink. 10-minute walk) Passages Drop in Centre Fridays 10.00am–2.00pm Drop-in service 22 Palmerston Street, Northbridge (Hot meals, drinks, companionship, food packs, Phone: 9228 1478 toiletry packs, support service information, (Departing from Perth Underground Train Station blankets/sleeping bags and more.) – 15 minute walk) For young people aged 12–25 years who are homeless or at risk of homelessness. Breakfast Club Monday – Thursday, Food 9.00am–11.00am. Free BBQ every Friday, 10.45am-1.00pm. Australian Asian Association 275 Stirling Street Perth Phone: 9328 6202 Emergency relief, culturally and linguistically diverse clients. Phone appointments only. Tuesday – Wednesday, 10.00am-2.00pm.

Service information is subject to change 13 Hardship and Homeless Services

Rainbow Community Church – Soul Link - C3 Church Food Ministry Corner of Lincoln Lane and Winton Road, Hainsworth Community Centre, Joondalup 29 Hainsworth Ave, Girrawheen Phone: 9300 3299 Phone: 6102 1526 (Departing from Joondalup Train Station – (Departing from Warwick Station – Bus 344) 15 minute walk) Thursdays, 11.30am-12.30pm Food relief program Wednesdays, 10.00am– Foods hampers and sit-down meal. 12.00noon. Referral through Youth Futures, The Spiers Rainbow Church Centre or Centrelink - ask for a referral for Soul Phone: 0449 256 069 or 0434 995 227 Link. Each referral lasts for four weeks and can Food assistance available by appointment be used on a continual basis if necessary. Even through the Rainbow Community Church after the first referral has expired just ask for a Facebook page. new referral. Clients must provide their name, number of family You will need to be able to show valid ID with members, and Centrelink Reference Number/ name and current address. Access Number (if they have one). Trinity North Community Care Pick up available Mondays and Thursdays 29 Wandoo Road, Duncraig from 12.00noon at Hainsworth Community (rear of Trinity North Uniting Church) Centre and on Tuesdays at 66 Raeside Drive, Phone: 9448 5111 Landsdale. (Departing from Joondalup Train Station – Riverview Joondalup Church Bus 441 or 423) Cr Winton Road and Franklin Lane, Joondalup Food hampers distributed Tuesday and Phone: 9416 0000 (via Burswood campus) Thursday, 9.00am-12.00noon, appointments (Departing from Joondalup Train Station – are essential. 15 minute walk) Drop-in Thursdays, 10.30am–12.00noon Food, drinks, conversation, emergency relief, assistance, referrals, food packs, care packs, and more.

Salvation Army Heathridge 36 Christmas Ave, Heathridge Phone: 9401 3408 (Departing from Joondalup Train Station – Bus 462 or 463 or 464) Tuesday and Thursday, 9.30am–12.00noon Food, food vouchers, clothing, information and referrals.

Salvation Army Soup Patrol Supreme Court Gardens 8.00am Wellington Square Perth 8.30am Free soup, pies, tea and coffee.

14 10720 Updated September 2020 City of Wanneroo | City of Joondalup

Food, clothing and household items

E’CO Pay It Forward Salvation Army Doorways 100 Furniss Road Landsdale 26 Jenolan Way, Merriwa Phone: 0401 142 855 Phone: 9305 2131 Email: [email protected] or (Departing from Joondalup or Clarkson Train [email protected] Station - Bus 484 plus 15 minute walk) Website: ecopayitforward.com Friday, 9.00am–2.00pm (Departing from Whitfords Train Station – Bus 352 plus 12 minute walk) Help with food hampers, free toasted sandwiches, haircuts, food, clothing and furniture Monday – Friday, 8.00am-3.00pm vouchers. Assisting people experiencing hardship with food passes to the Foodbank, furniture, clothing, St Vincent De Paul Society – bedding, linen, household items and toys. Emergency Relief Assistance Phone: 1300 794 054 HOPE Inc. Monday – Friday, 9.00am-1.00pm (Helping Out People Everywhere) 142–146 Beaufort St, Northbridge Blankets, clothing, food parcels, food vouchers, Phone: 9427 5013 furniture, bedding, information and referrals. (Departing from Perth Underground Train Station – 13 minute walk) The Pantry WA – Dream Life Church 7 Lumsden Rd Wangara Food parcels, financial assistance, low cost (Departing from Joondalup or Whitfords Train clothing and household goods, free showers, Station – Bus 468 plus five to 10 minute walk) blankets and sleeping bags. Tuesday 11.00am–12.00noon, Monthly barbecue Tuesday and Friday, Wednesday 11.00am–12.00noon, 1.00pm–4.00pm. Thursday 10.30am–12.00noon, Friday 11.30am–1.00pm No Limits Perth Phone: 0490 676 979 Offering food parcels to people in need. Email: [email protected] Website: nolimitsperth.org.au Trinity North Community Care – NILS (No Interest Loan Scheme) Visit those needing accommodation and drop 29 Wandoo Road, Duncraig off an emergency pack of supplies and services (at rear of the Trinity North Centre) information. Provision of practical support Phone: 9448 5111 including household furniture, linen, baby equipment and toiletries. Support requests Emergency food assistance by phone from individuals can be made online and from appointments only. To be collected Tuesdays agencies via email. and Thursdays, 9.00am-12.00noon.

Yanchep Community Church Yanchep Community Centre, 7 Lagoon Drive Yanchep Phone: 0400 044 236 Emergency food assistance. Must bring own bag. Food collected Tuesdays, 6.00pm– 6.30pm.

Service information is subject to change 15 Hardship and Homeless Services

Financial Support

Financial counsellors are available free of charge St Vincent De Paul to the community to help you with any debt Ocean Reef, Woodvale, Whitfords issues you may have, or to help you to plan Phone: 1300 794 054 and minimise financial stress. Emergency relief Appointment needed. services can include food vouchers, payment towards utility bills, other vouchers, budgeting Emergency Relief: assistance and referrals as needed. Contact the Monday – Friday, 9.00am–1.00pm Financial Counselling Helpline on 1800 007 007 Financial Counselling: for more information. Monday – Friday, 8.00am–4.00pm Australian Asian Association The Spiers Centre 275 Stirling Street Perth Phone: 9401 2699 Phone: 9328 6202 Website: thespierscentre.com.au Tuesdays and Wednesdays, 10.00am-2.00pm. Monday – Friday, 9.00am–4.00pm. Emergency relief, culturally and linguistically Appointments and support offered by phone diverse clients. Phone appointments only. and email. Food, clothing, vouchers, financial CAP – Christians Against Poverty counselling, Emergency relief, TSC Empowering Lake Joondalup Baptist Church Communities Facebook Page, TSC Children’s 8 Kennedya Dr, Joondalup Service Facebook Page. Phone: 1300 227 000 Trinity North Community Care – (Departing from Joondalup Train Station – NILS (No Interest Loan Scheme) Bus 460, 461 or 470 plus a 12 minute walk) 29 Wandoo Road, Duncraig CAP Debt Centre (Lake Joondalup Baptist and (at rear of the Trinity North Centre) CAP partnership) run money management Phone: 9448 5111 courses (four hours over two nights) and offer (Departing from Joondalup Train Station – debt counselling to help participants manage their Bus 441 or 423) money to pay off debts. Volunteer staff will assist eligible people on low Communicare incomes to apply to the WA NILS scheme, for Phone: 6370 1000 loans of up to $1,500 for essential household Website: communicare.org.au (family services goods, such as a washing machine or a menu) refrigerator. Contact 9448 5111 for more details or call WA Emergency Relief Hotline Tuesdays and NILS on 1300 365 301. Thursdays, 8.30am–11.00am. New clients are requested to provide 100 points of ID via email Uniting WA – Emergency Relief or text. Vouchers distributed via email to clients Unit 10, 5 Aberdeen Street, Perth accessed as eligible. Phone appointments only. Phone: 1300 663 298 Apply online for financial counselling. Emergency relief provision, call on Wednesdays Multicultural Services Centre Mirrabooka to make an appointment. Phone: 9344 7858 Email: [email protected] Wungening Aboriginal Corporation 1/14 Chesterfield Road, Mirrabooka Emergency relief, in the form of e-vouchers Phone: 6558 1041 (phone appointments only) provided by email, and support services for families and the culturally and linguistically Monday – Friday, 8.30am to 4.00pm diverse. Emergency relief. Casework services (referrals, People Who Care alcohol and other drugs, crises, homelessness, long-term needs, counselling). Clients must be Phone: 9379 1944 at least 12 years of age and children will require Email: [email protected] guardian’s signature. Emergency relief, including food vouchers, for aged pensioners and people with a disability; must have a Centrelink concession card.

16 10720 Updated September 2020 City of Wanneroo | City of Joondalup

Health and wellbeing

Doctors Joondalup Adult Community There are many medical centres that bulk bill Mental Health concession card holders; ask if they do when , you ring for an appointment. GPs can be Shenton Avenue, Joondalup found online or by calling the City of Joondalup Phone: 9406 7100 Information line on 9400 4705. (Departing from Joondalup Train Station – Blue Cat Bus) APM Communities E25/26 Boas Avenue, Joondalup Comprehensive assessment and treatment Phone: 1300 276 522 service for patients experiencing mental illness. Website: apm.net.au Access to JHC mental health services can be via the Emergency Department or by direct referral (Departing from Joondalup train Station – from GPs, local community mental health teams 10 minute walk) and other mental health professionals. Helping NDIS participants and people with disability access the supports they need. Kommuniti/Allan Connolly Email: [email protected] Craigie Medical and Dental Centre LinkedIn: linkedin.com/in/bigalconnolly 9 Perilya Road, Craigie Website: bit.ly/SubscribeKommunitiOrg Phone: 9308 3333 Email: craigiereception@ Lived Experience advisor and ambassador of primaryhealthcare.com.au homelessness and hardship. Kommuniti hosts meet- ups and workshops bringing community together (Departing from Joondalup Train Station – Bus for the purpose of creating community wealth 464 plus five minute walk) and helping to alleviate loneliness and hardship. Bulk billed medical and dental care. Subscribe to Allan’s newsletter for inspiration and Monday – Friday, 7.00pm–8.00pm support, and to be kept informed of the date and Saturday – Sunday, 8.00am–8.00pm times of his meet-ups, workshops and events.

Headspace Joondalup, Mental Health Emergency Response Line Black Swan Health Phone: 1300 555 788 Phone: 9301 8900 Available 24 hours, seven days a week. Free youth mental health, physical health, drug, Assessment, specialist intervention and support alcohol and social support services for 12–25 for people experiencing a mental health year olds. emergency and if required, referral to a local mental health service. Headspace Early Psychosis Service Joondalup, Black Swan Health Mercy Care – Phone: 9301 8999 Family Wellbeing Support Services Phone: 1800 800 046 Early intervention and specialist support for Email: [email protected] young people aged 12–25years experiencing, or Website: mercycare.com.au at risk of psychosis. Provides early intervention support to assist vulnerable families with children and young people who are at risk of, or affected by, mental illness.

Service information is subject to change 17 Hardship and Homeless Services

Psychosocial Supports Program, Black Swan Health Phone access Phone: 9201 0044 Most services will assist you in contacting other The Psychosocial Supports Program assists agencies for support by the use of their phone. people living with severe and persistent mental illness with unmet needs to achieve improved Telstra Calling Card Program health, wellbeing and recovery. Provides Phonecards to people in crisis who have no other means of communication. If you’re St Bart’s Mental Health Support Services in a financial crisis you may access a community Phone: 9323 5100 agency for advice and help. After assessment, Email: [email protected] you may receive a Telstra Phonecard. Website: stbarts.org.au Telstra does not issue these calling cards. Trauma informed recovery programs including Contact a homeless support service to request workshops, external service presentations, assistance and to complete an agreement educational seminars and self-help groups, as form. Participating community agencies include well as referrals to and assistance in accessing Anglicare Australia, St Vincent de Paul Society, other community mental health services. and the Salvation Army. Accommodation services for people who have persistent mental health challenges and who are at risk of, or experiencing homelessness, and Reading and writing those experiencing a social crisis or requiring respite through our Community Recovery Villages Read Write Now and Accommodation Units. Phone: 9427 1393 or 1800 018 802 Website: read-write-now.org St John Urgent Care Joondalup Gate, 21 , Edgewater Tutors provide free one-to-one assistance in Phone: 9400 7000 reading, writing, spelling, maths and/or IT skills to Email: [email protected] those in need of assistance. (Departing from Edgewater Train Station – 12 minute walk) Emergency bulk billed walk in clinic where non- Rental support life-threatening injuries or illnesses can be treated by a doctor without presenting at an Emergency Australian Red Cross – Private Tenancy Department. Support Service Monday – Sunday, 8.00am–10.00pm Phone: 9225 8844 including public holidays. Email: [email protected] Assisting people in the northern corridor, who are Street Doctor – in private rental or community housing, and are 360 Health and Community at risk of eviction. Phone: 1300 706 922 Website: 360.org.au/streetdoctor Mobile GP bulk billing clinic that aims to improve the health and wellbeing of people who need assistance.

18 10720 Updated September 2020 City of Wanneroo | City of Joondalup

Sobering up centre Transport

The Salvation Army – Bridge Program Public Transport 11–15 Wright Street, Highgate Phone: 13 62 13 Phone: 9227 8086 Website: .wa.gov.au (Departing from Wellington Street Bus station – Disability and Senior concession cardholders can Bus 42 plus a five minute walk) travel free on all Transperth services Monday – Sobering up centre and detoxification service Friday, 9.00am-3.30pm and all-day Saturday, (maximum 12 hours including bed, shower and Sunday and public holidays. Most services are food on exit), one-week residential stay within walking distance of a bus or train station. (supportive care approach). Department of Communities Non-Residential services include, counselling Phone: 9222 2555 (individual and family) and outreach. Financial assistance may be available to people who, due to unforeseen crisis, are stranded and Street to Home can’t afford to pay travel costs. Outreach Pets RUAH Assertive Outreach Team Phone: 9328 5933 Perth Veterinary Bill Assistance Inc. Email: [email protected] Assists people who are sleeping rough to access Website: perthvetbillassistance.com stable housing, and address issues surrounding their homelessness to achieve positive, long term Assistance to families in financial hardship who outcomes, and an improved quality of life. They have a pet in urgent need of urgent medical can come to you. treatment and have exhausted all other possible options for support. Uniting Care West Assertive Outreach Team RSPCA WA Pets In Crisis Phone: 9220 1228 Website: rspcawa.asn.au/pets-in-crisis.php Assists people who are sleeping rough to access Temporary foster care for pets from households stable housing, and address issues surrounding experiencing family and domestic violence their homelessness to achieve positive, long term while their owner seeks refuge or temporary outcomes, and an improved quality of life. They accommodation of their own. More information can come to you. available online or through a referral from a case worker or health professional.

The Ruby Benjamin Foundation Translating Services Unit 3, 2 Ranier Close, Ballajura Phone: 9343 0142 Translating and Interpreting Service Phone Emergencies: 9248 5351 (TIS National) Email: [email protected] Phone: 131 450 Monday – Thursday, 10.00am-1.00pm Immediate Phone Interpreting. Assistance for pension or Health Care Card holders who aren’t able to access the Cat Haven for subsidised sterilisations or other veterinary costs.

Service information is subject to change 19 Hardship and Homeless Services

Facebook support groups

Food support Personal care support Suspended Food Perth Share the Dignity The Movement Housing support Dream Life Church Perth rentals and Rooms to rent Mums Support and Connect Perth Shared Housing Buy Nothing Project Perth- house share Aussies helping Aussies Perth Houses, Rooms, Rentals Veterans 360 Australia Domestic Violence Packages – Commbank Employment opportunities Perth Freebies Perth Job Vacancies Pet Foodbank Perth Jobs Pay It Forward, Northern Suburbs of Perth WA Restaurant Staff Free Stuff Perth Services Swap Anonymous Angels Job Opportunities Perth Perth Free Give Away Only Perth Job Vacancies Free Stuff – North Perth Looking for Work or looking for workers Perth Donations For Homeless Perth (pay it forward) Free books Pay It Forward – Perth The Footpath Charity No Limits Perth Free bikes Pay It Forward With Heart WA Free Bikes for the Needy in Perth Free Perth Pay It Forward Perth Free Events Free to Good Home – Perth Giving is Good Children and baby items Free stuff – Tapping and surrounds Free Baby Stuff Perth RAGS2Riches in Perth Pay it forward Babies, Kids and Teenagers Pay it Forward to Families in need Northern suburbs of Perth Eco Pay It Forward It’s important to keeping active, connect with others, and engaging in activities that you enjoy whether going to an event or to experience something new. Act-Belong-Commit is about being mentally healthy. It can be going for a walk along the beach, calling a friend or joining a local group.

20 10720 Updated September 2020