Orange networks Press kit February 2017 Contents p4 Introduction p6 The network: the cornerstone of customer experience p11 Investments in 4G and fibre networks: a priority p14 Accelerating the evolution of Group networks p26 Orange: a major player in international networks Orange networks Press kit - february 2017 3 Introduction Networks: the foundation of the digital revolution Because it has changed our behaviour, become hugely accessible across societies and enriched our imagination, the digital revolution is profoundly changing our world. Of course, it has also created new expectations, like the need for connectivity. This is the most obvious aspect of the digital revolution: the way that networks enable us to communicate instantaneously with everyone, anytime and anywhere, to send and receive information, and increasingly access all of our services, applications and content at all times. The challenge is no longer just offering a powerful network and a "ready connection" for everyone. Instead, we need to offer services that take into account the unique reality of each individual's digital life. These new usages are putting increasing demands on networks The explosion of online videos and increasing demand for content: n are behind the tremendous growth in network data traffic volumes, with mobile traffic rising by close to 50% per year; n and the fact that the number of screens in the home is doubling. In France, we will move from an average of more than seven connected screens per home in 2016 to 13 in 2022, with differences between fixed and mobile use disappearing. The boom in corporate requirements Companies rely on increasingly high-performance and flexible networks to meet their needs for mobility and hyperconnectivity, the increasing numbers of mobile devices, the use of collaborative solutions like video conferencing, instant messaging and social media, and the boom of big data and connected objects. The transition to the Cloud is pushing businesses to overhaul the way they manage their IT resources and network infrastructure. The Internet of Things is a game-changer We are now dealing with a new wave: the emergence of connected devices which are close to becoming a huge part of our lives. According to Gartner, the global market for the Internet of Things is expected to virtually double by 2020, to reach $1,100 billion. Connected objects will pave the way for new services in areas like healthcare and well-being, home services, safety, and transportation. In 2023, there will be 420 million connected cars on the roads (IDATE) and the global healthcare sector will be using 847 million connected devices. 4 Orange networks Press kit - february 2017 Introduction New convergent deployments in Spain, Poland, Belgium, Romania and Moldova Orange provides ultra-high speed networks with 4G and FTTH (Fibre to the Home) in Europe, and continually upgrades them to make fixed-mobile convergence possible. In Spain, Orange is continuing to develop its FTTH network following its 2015 acquisition of Jazztel and July 2016 co-investment agreement with MasMovil. In Poland, Orange started rolling out its own fibre network in 2015. In Belgium, a country with a strong cable presence where the regulator has decided to regulate these networks, Orange uses cable. In Romania, Orange approaches homes a bit differently, with a TV offer available via satellite or using another operator's FTTH network. In Moldova, Orange's acquisition of Sun Communications on 18 October 2016 will enable it to provide high-speed convergent offers. Africa and the Middle East: the mobile revolution In Africa and the Middle East, mobile phones are at the centre of daily life: making calls, making payments or sending money, texting, accessing the internet for example. Over 60% of internet connections in Africa are from a mobile phone, and according to a study by the Deloitte Africa consultancy the continent's mobile internet penetration rate should double to nearly 40% by 2020. Orange is deploying 4G throughout its footprint, and continues to invest massively in rural coverage and increasing speeds. People want to be able to access Facebook, YouTube, and the vast range of video and TV content... However, the areas where content is produced are not easily delivered to those where it is consumed, which raises the issue of international access to content or services globally. Orange is continuing to develop its networks, and is constantly working on submarine cables (new projects and increased capacities) and infrastructure deployments (data centers, backbones, etc.) in order to host and carry services and content locally and regionally. Orange networks Press kit - february 2017 5 The network: the cornerstone of customer experience Our customers see connectivity as a priority, allowing them to make and receive calls, SMS or photos or view films, play online, use the cloud or discover virtual reality : all activities which require increased speeds and optimum quality of service. Orange relies on its ultra-high speed network, which includes 18,000 km of fibre optic cable in France and worldwide (Europe, US and Singapore). It supports all of the networks in France including its: fixed and mobile services, corporate services, data centres and specific projects, amongst others. To do this, we are improving the quality of our networks on a daily basis: installing additional antennas, deploying fibre optic in towns, between countries and to the sea, through the installation IP routers and call and data exchange management equipment, and the resources required to supervise these networks. For optimum quality of service A personalised experience on our networks Orange’s objective in terms of connectivity is not only to offer an optimum network experience, but also to make our customers aware of this quality of service. Efforts to promote the network were implemented as part of the Essentials2020 programme. Orange now takes an individualised approach to the network quality it provides for each customer. To that end, it deployed a Customer Experience Management (CEM) tool in France, Spain, Mali and also Cameroon in 2015. It is used to measure the quality of service experienced by individual customers in real time. This makes it possible to identify difficulties when they occur and accurately target priority areas for progress and investments and the needs of each person. The network and the customer experience in France The latest figures are available on our website at: http://reseaux.orange.fr/ 6 Orange networks Press kit - february 2017 Orange France, the top operator for voice quality of service The network: the cornerstone Improve the network where customers need it most In July 2016, ARCEP revealed the results of its annual survey on the quality of voice and data services offered by mobile network operators in Metropolitan France. For the 6th consecutive year, the Orange of customer experience France mobile network has obtained top results. Thanks to the expertise of its teams and the quality of its mobile network, Orange offers the best experience to its customers. Regarding Voice and SMS services, Orange was voted first or joint first for 132 out of 135 assessed criteria. Orange France is number one for speed performance The perceived quality of data and internet access services is determined by data network coverage and its performance. In the July 2016 ARCEP report, Orange was ranked first or joint first on 195 out of 200 assessed criteria for data services. The Orange France mobile network is notably distinguished by the speeds obtained. It was ranked number one for average file download speed with 48 Mbit/s in populated areas and mobile internet browsing on the go (TGV, major lines, daily trains and motorways). Orange customers have confirmed that they reach these speeds. Orange boosts coverage for everyone The Orange teams continue to work to improve the network where customers need it most: workplaces inside buildings, on roads, in rural areas, on beaches and in ski resorts. Providing phone service inside certain buildings can also be a serious technical challenge. The diversity of facilities and building environmental standards are some of the factors which can prevent mobile phone use inside buildings. To deal with this problem, Orange offers a range of products to create optimised and dedicated mobile network coverage. Orange has started a program to improve coverage on France's motorways and is supporting the French government's "Zones Blanches" programme, which aims to eliminate dead zones. As a result, all French town centres will benefit from voice and data mobile service coverage (3G). Orange networks Press kit - february 2017 7 Improving urban coverage In 2015, many Orange countries defined their priorities and drew up action plans. France's plan, entitled "ma ville sans coupure" aims to essentially eliminate dropped calls in urban areas. A smart application for a seamless network The My Livebox application helps manage puts the user in contact with customer equipment and internet access, programme services, who automatically receive details Wi-Fi timetables and provide assistance if there of the situation to enable them to deal are problems. It indicates internet login details, with the problem more faster. For Android line speeds, IP addresses for example. You can smartphones, the My Livebox application also use it to share the Wi-Fi key to access is a home-based Wi-Fi network diagnosis the Livebox. and optimisation tool. If this is not sufficient, It helps verify that Internet, TV and online the application makes recommendations telephone services are working correctly for accessories to maximise coverage (such and, if needed, helps users repair them without as Wi-Fi repeaters to install in certain rooms). technical knowledge. If required, the application Orange Business Services, a world leader in network services Connectivity is a "must have" for companies. Orange Business Services (OBS), with its 21,000 employees worldwide, brings together all of the Group's corporate services.