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The Rulers In CIO 12 34 Beacon Application Services Process solution assurance DATABASE Dan Maude, President John Clow, CEO 14 36 For Three and Half Composer Ciphersoft Rubicon Red Tim Bacci, CEO John Deeb, CEO, Co-Founder 16 38 Coupa Software SIMEIO SOLUTIONS decadeS Rob Bernshteyn, CEO Hemen Vimadalal, CEO By Neethu Mohan 18 40 Foresight Swift Pace Solution 8 Joe Rymsza, Director & Co-CEO Lavinia Noble Surjove, Founder and CEO 20 44 iWorks TTG International Jothi Radhakrishnan, President Mehmet Beyaz, CTO COVER STORY CXO PERSPECTIVES
Michigan State University 24 46 The rulers in database for three and COVER 22 Joanna Young, VP & CIO 8 half decade Marand TurnKey Solutions Corp Please Tech Ltd Tomaz Gornik, CEO Dan Gannon,President and CEO 42 David Cornwell, CEO CIO VIEWS Zensar Technologies 45 Dr Ganesh Natarajan 26 Vice Chairman & CEO Cyber Security Solutions More4Apps BMC Software, Inc 13 CTO, Branden R. Williams John O’Keeffe, CEO and Co-Founder Healt 15 Social digital leader, David Chou Infor
CyberFlow Analytics December 2013 28 | | 17 CEO, Dr Eslambolchi ONWARDPATH Digital River The 41 North Group, LLC 25 President Gregg Rennie Pandyan Ramar, CEO
Blue Valley Telecommunications DocuSign, Inc 27 IT Director, Jerry Horton Pepco Holdings 30 29 VP & CIO, Doug Myers paymetric Equisoft SAP Asif Ramji, CEO 31 President, Steve Lucas Cintra Software SunTrust Robinson Humphrey 33 VP of Equity Research, 32 www.ciostory.com Georgios Kyriakopoulos PCB Apps AppDynamics, Inc Nag Karaka, CEO 6 CIO STORY Editorial CIO STORY 7
he advent of technology has brought myriad of Be Aware Of The changes in the business sector. The CIOs across the globe is ready to accept the changes and they Changing Landscape T SolvePath by Senexx is a 3rd generation Questions and Answers Collaboration platform which provides are also ready to implement new technologies in their a new way to help corporate employees find information and subject matter experts quickly and easily. organizations. At the same time they are concerned about taking correct decision and choosing the right technology for their organizations, like never before. CIO STORY According to a study released by IBM in 2014 there The Enterprise Gateway are several challenges faced by the CFOs worldwide. Optimizing planning, budgeting and forecasting, Driving JUNE - 2015 enterprise cost reduction, Supporting/managing/mitigating ORACLE Tecnology Special Edition enterprise risk, Managing investor/stakeholder relations, and Processing transactions are some of the major ones. Editor-in-Chief And it’s an accepted truth that the CFOs just don’t hold Brian Kreiner the business model these days, they repeatedly filter it in [email protected] defy to troublesome risks and competitive opportunities. When you ask a question, When you are ready to post SolvePath notifies colleagues The answer are stored in who match the questions At the same time there is an unseen pressure over the SolvePath will propose your question, SolvePath will SolvePath. You can now rank previously asked automatically tag it with topics, as well as other them and choose the most Managing Editor financial chiefs to bring instant developments to the questions relevant topics colleagues you select to notify helpful answer for your question VK Uday organizations from their IT investments. [email protected] Technologies are double edged weapons, for example Enterprise resource planning (ERP) system has been one SALES ENQUIRY of the most popular business management systems. ERP "An internal Q & A collaboration platform like SolvePath that [email protected] provides large organizations the assistance of real-time not only leverages unstructured data to enhance the user PRICING capabilities and seamless communication. Yet, not all ERP experience, but that can also integrate with other Basic, Premium: Contact US employments have been successful. This can adversely collaboration tools could result in significant productivity Senexx offers custom integrations with other affect the affects entire organizations such as process, gains.” (Brad Shimmin, Analyst for Current Analysis.) leading CRM, knowledge management, customer Mailing Address Published by CIO STORY people, and culture. CIO STORY To subscribe to CIO STORY support and social business software platforms for 1999 S. Bascom Avenue, Suite 700, Visit www.ciostory.com The Oracle Solution Providers all over the world should SOLUTION OFFERING companies who wishes to build on the investment Campbell, CA 95008 be aware of the changing landscape. Some of the solution About 80% of valuable information in an enterprise is unstructured data of existing systems. T:408.915.5363, F:408.608.2009 providers are facing the challenge of choosing the right like emails and files. Research shows that corporate employees spend up to 20% of their workday searching for information, and consume nearly consultant. The CIOs who are able to meet the customer 30%of their time reading, writing and responding to emails. requirements are sure to emerge as winners. In this issue of CIO Story, we bring to you 25 Most SolvePath helps companies improve employee productivity and job Powerful Oracle Solution Providers 2015. The companies performance by accelerating and simplifying access to internal featured in this issue have shared their stories of how they corporate knowledge. It enables employees to ask questions in natural have helped the organizations to optimize their businesses. language, explore topics and find experts directly from their December 2013 organizations’ existing email, instant messaging and internal social | | Copyright © 2015 CIO STORY, All rights reserved. Reproduction in The CEOs of these 25 Oracle Solution Providers have whole or part of any text, photography or illustrations without written networks or from the unique web platform. also shared their views on the challenges faced by Oracle permission from the publisher is prohibited. The publisher assumes no CONTACT US customers and the products and services the customers We take a great pride in our IT and Management Dashboard and responsibility for unsolicited manuscripts, photographs or illustrations. [email protected] awaits or are excited about. Analytics. We provide your team the ability to control which data is being Views and opinions expressed in this publication are not necessarily shared, suspending users and removing unauthorized content. With a those of the magazine and accordingly, no liability is assumed by the We also bring out articles and opinion columns by WEBSITE click of a button you can download all the data and freeze the entire publisher thereof. experts in the industry. Let us know what you think, We www.senexx.com system. look forward for your feedback. www.ciostory.com GO TO SENEXX.COM and try our dynamic SANDBOX demo environment FREE 8 CIO STORY CIO STORY 9
solve their business problems. And we the "technology stack" (Oracle Forms In-Memory option and Engineered will continue to innovate and to lead Server, Oracle Reports Server, Apache Systems to transform big enterprise the industry, while always making sure Web Server, Oracle Discoverer, data into actionable information The Rulers In that we focus on solving the problems Jinitiator and Sun's Java). Oracle through a set of critical, robust and of the customers who rely on our Corporation brands the on-line real-time analytical features. Oracle technology”, says Oracle website. technical documentation of E-Business In-Memory Applications running on Products And Solutions From Oracle Suite as eTRM- "E-Business Suite Oracle Database In-Memory Option Oracle offers myriad numbers Technical Reference Manuals" and Engineered Systems are a direct of products and services to the result of Oracle's "Engineered to Work customers. From portfolio of cloud It makes the following enterprise Together" strategy, built to exploit the DATABASE solutions to the world’s best enterprise applications available as part of combined capabilities of software and database, Oracle always stands first Oracle E-Business Suite: hardware to deliver transformative For Three and Half in the customer requirements. Oracle solutions. has been successful in building the Asset Lifecycle Management database and applications as per It improves equipment reliability and Oracle Financial Applications the industry demands. At present they plant utilization with solutions that The Oracle E-Business Suite provides offer solutions in storage equipments, offer real-time collaboration and a set of financial applications used servers, operating systems, adaptive procedures. It also improve internationally in businesses. Oracle virtualization software, middleware productivity with real-time analytics Corporation groups these applications decadeS and the seminal Oracle Database. and better PM schedules into "suites", which it defines as sets By Neethu Mohan of common, integrated applications Oracle Fusion Applications Customer Relationship Management designed to execute specific business Oracle Fusion Applications (OFA) (CRM) processes. is a suite of enterprise resource CRM solution is a set of applications Oracle Financials deals with planning software applications that provide information-driven sales, financial modules such as : which is distributed across various service, and marketing. Oracle CRM • Oracle Assets product families. This includes is built on an open, standards-based • Oracle General Ledger financial management, human architecture that streamlines business • Oracle Payables f asked the question, ‘Who is the time no company had effectuate in scalability, portability, and increased capital management, customer processes, improves data. • Oracle Receivables leader in database software?, marketing the technology. But Ellison reliability. In 1992, after in-depth relationship management, supply • Oracle Cash Management undoubtedly one can give the and co-founders Bob Miner and Ed research Oracle launched Oracle7 chain management, procurement, Service Management • Oracle Tabs I governance, and project portfolio Oracle E-Business Suite family of Service answer, ORACLE. For more than Oates foresaw the immense business which had new performance features, three and a half decades Oracle is potential of the relational database administration enhancements and management. Applications provides true information- The major business processes enabled decorating this position. model. And the trio never imagined new security methods. Foreseeing the Oracle's E-Business Suite (also known driven customer service—service that by the Financial Applications include: With the development of new that the organization established trends in media industry, they became as Applications/Apps or EB-Suite/EBS) enables your agents and technicians • Procure-to-Pay business process flow technologies and by acquiring best-in- by them would change the face of the first vendor to launch a media includes a collection of enterprise to meet and exceed customer involving activities like procurement, class companies, Oracle once again business computing forever. server with tools for managing and resource planning (ERP), customer expectations by empowering them purchasing, making payment to proves that they are the captains in It was during the 90s that Oracle delivering multimedia applications. relationship management(CRM), with information that is consistent, Suppliers and subsequent accounting. database software. From servers and faced management challenges with Oracle 8i is the first database to and supply-chain management accurate, and actionable. • Order-to-Cash business process storage, to database and middleware, that arouse the need to control sales support webs technologies such as (SCM) computer applications either The other E-Business Suite flow involves activities such as applications and into the cloud, through proper financial monitoring. Java and hypertext transfer protocol developed or acquired by Oracle. applications include: Customer Orders, Order fulfillment, the expansion plans of Oracle have In spite of the challenges Oracle (HTTP). Oracle E-Business Suite 11i is the The software make use of Oracle's • Financial Management receiving payment from Customers & December 2013 | | covered the entire technology industry. succeeded in delivering software first fully integrated applications suite. core Oracle relational database • Human Capital Management subsequent accounting. that enables customer programs to Oracle has always been successful management system technology. • Project Portfolio Management The Beginning and Initial Days automatically adapt to the graphical in proving that it can build for the future The E-Business Suite consist of several • Advanced Procurement Project Portfolio Management Looking back into the history, Oracle user interfaces on PCs, Macintoshes, on its innovation foundations and in- product lines often known by short • Supply Chain Management Applications deals with the following: had a very humble beginning when and work stations. Oracle was the depth knowledge acronyms. • Value Chain Planning • Oracle Project Portfolio Analysis Larry Ellison, an American computer successful in providing the first client or “We will continue to provide our Significant technologies • Value Chain Execution • Oracle Project Billing programmer found an opportunity server packaged applications. customers with hardware and software incorporated into the applications • In-Memory Application • Oracle Project Analysis missed by other companies: a When the computer environment engineered to work together— include the Oracle database Oracle's E-Business Suite In- • Oracle Daily Business Intelligence description of a working prototype grew and became more advanced integrated from disk to applications technologies, (engines for RDBMS, Memory Applications leverage the • Oracle Project Collaboration for a relational database. During that Oracle delivered a database with that meet their business needs and PL/SQL, Java, .NET, HTML and XML), power of both the Oracle Database • Oracle Project Contracts www.ciostory.com 10 CIO STORY CIO STORY 11 Unlock possibilities by exploring the hidden potential of your data with &
• Oracle Project Costing • Oracle Financials challenges faced by them. In a highly • Oracle Project CRM. • Oracle SCM competitive industry it is very important • Oracle Project Management • Oracle HRMS to make their own space and to • Oracle Project Resource survive in the changing landscape, the Oracle Accelerate organizations need to find a balance Additional Oracle E-Business Suite In 2007 Oracle launched a set of between saving money and enabling products include: applications for mid-size businesses change. • Oracle Bills of Material called Oracle Accelerate. Accelerate Taking the case with customers who • Oracle Capacity provides access to Oracle's ERP use the inclusive capabilities of Oracle • Oracle Advanced Planning & products through a local partner- Fusion Middleware, this platform spans Scheduling network and packages the products to Application Development, Security, • Oracle Business Intelligence meet vertical industry requirements. It Integration, BPM, Portals, Content & • Oracle Order Entry help midsize organizations get up and Document Management and more. • Oracle Order Fulfillment (order to running rapidly and efficiently, with The manual provisioning of Oracle cash process) minimal business disruption Middleware environments, and • Oracle Payroll Oracle User Productivity kit (UPK) the build and deployment of code December 2013 | | • Oracle Purchasing It is an easy-to-use and comprehensive into these environments is resource • Oracle Landed Cost Management content development, deployment, intensive and prone to errors. Incorrect • Oracle Receivables and maintenance platform for installations or deployments cause • Oracle TMS (Transportation/G-Log) increasing project, program, and user issues which are difficult to diagnose, Lera helps banks & financial institutions explore and envision new facets & possibilities. Lera enables the same • Oracle Work in Process productivity. resulting in many wasted months of by solving complex challenges with its world class technology solutions. • Oracle Process manufacturing effort. Much of the waste in software • Oracle Federal Administration Customer Challenges deployment comes from the progress • Oracle Sales Oracle is the strongest financial pillar of software from development to • Oracle MRP of support of many organizations testing and finally to operations. CS • Oracle Workflow worldwide, but there are several www.ciostory.com
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12 CIO STORY CIO STORY 13 STOR CIO VIEWS CIO Beacon Application Services Communication Is The Key In IT Endeavors Continuing To Be the Best At What They Do
ccording to Madeline Osit, fore, Beacon’s solutions are focused Branden R. Williams, CTO, Cyber Security Solutions, First Data COO of Beacon Applications on transforming production workers to Services, Corporation the knowledge workers. It’s about using A Overcoming Technology issues through the system. CIOs that focus challenges faced by Oracle custom- the software for what software excels Technology issues come in a number on improving the flow of work through ers in growing their businesses have es- at: transforming, consuming and pro- of forms, any of which could quickly their systems will almost immediately calated significantly due to increased cessing large quantities of data. It’s derail an initiative. If there is a start to generate positive ROI. competition, whose innovative offer- about using people for what people common denominator, it is probably ings and channels eclipse traditional excel at: taking the results of all this that the majority of IT projects end up IT- a Key Player models. Highly regulated industries like processing and applying knowledge going over budget and are delivered IT is shown to be both a key player in the Financial Services organizations and know-how for analysis, growth, late. Often times IT projects are under the enablement of those areas as well that Beacon services have the added and increasing value to their custom- scoped to get them approved. Even as the detriment. We’ve all been in a complexities of maximizing evolving ers. when they are properly scoped, there situation where an IT system impeded technologies and creating an envi- Examples would include seamless can be issues along the way that cause business productivity, prevented ronment to foster innovation in their integration to operational systems, like delays. Finally, if users do not accept growth, and stifled innovation. Part products, services and understanding banking, administration/claims and the technology and incorporate it of what causes this to happen is profitable channels, facilitated by a trading systems through an account- seamlessly into their work it may be the buildup of technical debt, or technology infrastructure responsive Dan Maude ing hub; workflow enabled processes seen as a wasted investment. Design those things that we choose to do to evolving needs. It starts with the President to proactively deliver work to the ap- processes that don’t take the end as a quick fix today that is never ability to deliver significant, enduring lie ahead. propriate individuals; implementing user’s experience in mind are doomed properly done tomorrow. Firms get and transformation business impact Through their experience and ex- a center-lead procurement organi- to be shelved. into these situations because of poor through well-planned initiatives in tar- pertise the team at Beacon creates zation and systems to reduce overall I have found that IT projects bought IT leadership and usage of budget. geted areas. It points to Cloud solu- an Oracle solution that leverages the costs and maximize spend; and deliv- in from all of the parties who will be The worst offenders typically have tions becoming a viable option for functionality and technology with- ering a suite of application manage- impacted by the project tend to be a revolving door in key leadership many organizations rather than hav- out having to engage in extensive ment software to optimize support and more successful than those that are positions in the organization. ing to structure multiple infrastructures customization. Beacon consultants maintenance of their ERP systems. not. They also need to have realistic Focus on getting good and staff an in-house support team. come armed with tools and templates Beacon’s customers are evaluat- timelines and budget amounts that people in the right positions and These conditions lead to the ultimate from 23 years of implementing Ora- ing the time they are spending and can be positively managed. When IT consistently providing leadership and challenge: creating and executing to cle’s PeopleSoft systems and make it the effort they are exerting on back- leaders have to adjust those arbitrarily management throughout the journey. a vision. The experts at Beacon strong- a priority to transfer knowledge to cli- office software solutions and want to to fit a timeline or a number to push Ensure alignment with corporate reviews of their service, and of course, ly recommend organizations create a ent staff so that they are self-sufficient focus more on the systems that grow it through approvals, bad things are objectives and strategy and find price. comprehensive roadmap that they upon go live, creating systems that are their business. Therefore, the future for bound to happen. Communication is ways to partner with your business can follow,with clarity of the end state efficient to run and maintain. Beacon will have them doing more the key in any IT endeavors. counterparts to ensure you are IT- an Enabler (with interim wins through sprints along Beacon also takes the guess word steady-state support for their existing meeting their objectives. I expect that IT acts as an enabler and the way) and stick to the course and out of implementations from a techni- clients and/or helping them to move Focus On Improving The Work Flow not a roadblock. Part of that has to execute against it. cal perspective. Each of their techni- to Cloud solutions which are cost-ef- IT spending as a direct correlation to Ensure Proper Positioning of Solutions come from IT, Infosec, and the business Beacon’s strength lies in bridging cal consultants has broad and deep fective, reliable and secure. revenue is a unicorn that practitioners There are a dozen IT vendors to solve coming together on specific issues to the gap between the business needs knowledge of the entire technology According to Dan Maude, Presi- and scholars have chased since every problem. I look for vendors who understand how we can “get to yes,” | | December 2013 of their clients and the optimal con- stack and can work with the clients to dent of Beacon, three words that the 1980s. For the most part, it’s not help me solve a business problem. This and be the ones putting the “no in figuration of the Oracle solutions they ensure that they are able to minimize define Beacon are responsiveness, something that you can reliably do ensures that the solution is properly innovation.” I also expect that IT will implement for them. Their deep under- the challenges described above and reliability,and knowledge. Beacon and pass the inspection of a diligent positioned to help the company as embrace emerging technology such standing of the Financial Services busi- get the most from their investment. measures its success by their custom- CFO. There have been exceptions in a whole. This helps you to find more that they can become experts in how it ness domain, matched with an equal- Madeline believes that it is an un- er’s satisfaction with their new solu- certain situations—for example in the strategic partners who will ensure your is used, and how we can incorporate it ly deep understanding of the Oracle fortunate reality that many of Bea- tions. Moving forward, Beacon is plan- DevOps movement of the last decade. success and help to make you a better into our business to create competitive suites of applications, enables them to con’s clients still have existing systems In this case, IT spending along the lines business partner to your colleagues. I advantage. What really matters is that build a strong financial systems foun- with silos of information and business ning for steady and managed growth. of automation as well as treating the also look for the standard things that whether know how to use the right dation that services their clients needs processes that have evolved to fill They want to continue to be the best IT organization like a factory will prove we are all trained to focus on like lock- technology at the right time to ensure today and is flexible for changes that gaps due to system inflexibility. There- at what they do. CS to speed up the movement of work in, financial health, interoperability, durable competitive advantage.
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14 CIO STORY CIO STORY 15 STOR CIO VIEWS CIO Composer CipherSoft Think Beyond Just Being An Enabler Provides Automated way To Convert Oracle a human life. That is a lot of pressure infrastructure foundation must also be Forms Applications To Browser-Based when we think of the impact that in place to run the application. With technology may have. On the flip that mentality in place it highlights the side technology can be a positive and ability for IT to enable the organization Applications brings a lot of efficiencies. The issue growth. that I have seen mostly in my journey is that most healthcare institutions are Right Technology and Organization ccording to Tim Bacci, CEO training of the end users was required not adopting the latest technology Choosing the right technology Daegis Inc., one of the major on the converted application. The IT and there is more resistant to change involves stakeholder buy in and most challenge is faced by Oracle organization is using their Java-based A and adoption. You also see a lot of important the understanding of the customers is the modernization of their resources to maintain and extend very traditional IT staff that are use to business requirements. We know for a Oracle Forms applications. Another the application. When testing the being the “break fix” employee and fact that there are no perfect solution challenge is minimizing the impact converted application, IT was able to have not invested a lot in themselves in the world in terms of hardware and to the end users when moving from compare the behavior, functionality, professionally to keep up with the software so the critical elements is to client-server applications to browser- and data results of the converted Java market. Education and internal clearly define the requirements so that based interfaces. application directly with the original marketing is the key to overcoming you can narrow down the choices Composer CipherSoft is a Daegis- Oracle Forms application. This helped these solutions. CIO’s must show the of the technology. Once you have owned automated software tool that streamline the testing process and the value and the ROI on adopting the narrow down the choices there must be converts Oracle Forms applications communication between the IT team latest technology and at the same a consensus from both the stakeholder to browser-based applications with and the end users. time mentor the employees on the (users) and technologist to agree on a open standards based technologies Daegis has knowledgeable and value of keeping their skills sharp in a solution moving forward. The last thing in the Oracle stack such as Java, XML experienced staff with over 15 years of Tim Bacci, CEO highly competitive market. we want is to have a product that and ADF. It will also convert the PL/ experience in Oracle Forms upgrades fits the IT requirements but the users SQL within the database to standard and conversion projects to Java. On Strategies will not use the product. The same is Java classes, but this can also be They are an Oracle Gold Partner "As an Oracle The key to ensuring that IT spending true for finding a solution that meets left unchanged in the database. and part of the Oracle Technology provides a ROI is that the spend the stakeholders requirement but it The appropriate code is generated Network. Composer CipherSoft is Solution Provider, must be tied in to a strategic goal. is missing some core IT components to invoke these program units from available as licensed software or Everything that we do in IT is part of the (security, scalability, etc) that may put the converted Form, library and as a service to the customer. As an Daegis delivers enterprise strategy and I emphasize the organization in jeopardy. menu modules. The product is highly Oracle Solution Provider, Daegis that we no longer should be talking automated, requiring little to no delivers an automated, cost-effective, automated, cost about IT strategies but only business IT and Organization’s Success manual coding. and fast modernization from Oracle strategies. This helps shapes the IT should function in a matter to allow Composer CipherSoft provides a Forms applications to browser-based effective, and fast conversation a lot easier. For example, the organization run faster, cheaper, wide range of benefits. For example, applications in the Oracle stack. moving to the cloud should be tied in and better. We need to think beyond a large insurance company had a set Daegis Inc. is an enterprise modernization to the organization strategy of doing just being an enabler and be part of of custom developed applications in software company that provides business faster, cheaper, and better. the organizational strategy advisor. Oracle Forms 6i to help their agents solutions to manage, modernize, from Oracle Forms I believe that by linking IT spending to When I think of the role that IT plays manage the day-to-day insurance David Chou, Social digital leader December 2013 and mobilize data. They are well the organization strategies solves the in healthcare, my work touches | | operations more efficiently. They positioned to provide a broad breadth applications to discuss of “proving” a ROI and it helps every department on campus so had an objective to modernize the On Technological issues of product and service offerings to the CIO align with the organization on that means I must understand the presentation layer from client/server browser-based Unfortunately I am in the healthcare meet corporate needs pertaining to the business strategies. business side of every department in to a browser-based interface, and and higher education vertical order for me to be successful. That is that objective transitioned into the enterprise information archiving and that is historically known to be late applications in the On IT and productivity a very valuable asset to a CEO when a company’s overall IT direction of eDiscovery, application migration and adopters of the latest technology. I IT is in the center of every business. If strategy discussion arises. That should Java. The converted application was mobile application development. Its can empathize with the healthcare Oracle stack" you think about every company in the be the mindset of the CIO and the IT rolled into production with minimal customer base includes 20% of the vertical being risk adverse because we are dealing with people’s lives world, there is an enterprise application department on the role that IT plays for impact to the business as no re- Fortune 100 Companies. CS and a minor mistake may ask cause that is used to run the business and the the organization success CS www.ciostory.com Y 16 CIO STORY CIO STORY 17
STOR CIO VIEWS CIO Coupa Gear Up To The Inevitable Yottabyte Future Delivering Savings-as-a-Service That Drives he relentless growth in data on-demand OTT (Over the Top) video. consumption is driven by Perceptions are also all-important Profitability Tgrowing demand for voluminous for Service Level Agreement (SLA) video-based big data, for real-time management, with real-time response racle can be a strong and increasing ROI from their Oracle and time-critical fast data and for to network events, pre-empting financial backbone for global investment. remotely stored anywhere data that is problems before users notice them. organizations, but many Coupa has enabled enterprises transported to wherever the user is. Analyzing what happens in the O Broadband is a "two-headed network now means processing huge Oracle customers are challenged such as Salesforce.com, AECOM and to optimize their Procure-to-Pay and Aholdto transform, enhance and monster," -- one head facing ever- amounts of network information. Expense Management processes. optimize their business processes. faster access networks with the rollout Therefore, more powerful, dynamic faced with siloed business processes AECOM is one of the most complex of LTE, multi-user WLAN (Wireless network management and analytics and technology that is not well Oracle customers in the world with over Local Area Network) and long-reach tools are required, which can be run, integrated and was built for back 50,000 engineering and construction fiber, the other head facing the core, for example, at the cell tower, not just office power users, they must deal projects managed via Oracle. They with cloud-hosted functions, OTT-TV at the core, and provide a dynamic with poor usability and adoption, use Coupa to configure dynamic broadcasting and streaming video view of how customers’ services incomplete data, and lack of real time approval work flows for each of these distribution that generate even more actually perform. Dr Eslambolchi visibility. In addition, customers today frequently changing projects and heavy traffic. This is especially true with The next generation of 5G and CEO, CyberFlow Analytics face increasing requirements around to access real time project budgets Rob Bernshteyn, CEO Ultra high definition (4K TV) streaming perhaps 6G standards should focus compliance, regulations and policies. before any new spend is committed in or broadcast or even super ultra-high is essential for complex network on methods of overcoming yottabyte In most organizations, user the requisition workflow. "Coupa will ensure customer definition content (16K). and massive traffic. They decouple issues. You may see "yottamen," Everything in the network must hardware from networked functions, armed with a pioneering spirit, who will adoption of automated business Coupa’s customers average over success by being obsessive processes for procurement, invoicing 88 percent spend under management, gear up to the inevitable yottabyte allowing more cost effective build DIY (Do it Yourself) broadband and expense management still hovers 30 percent more then best in class and and unwavering in our future. There is a sense of looming crisis deployment and multi-vendor connections to remote co-operative of spectrum crunching, so unused integration. communities and find novel ways of around 20-40%. Coupa’s, easy-to-use, more than double your typical ERP commitment to make them easy-to-configure platform changes procurement solution. Coupa enables spectrum must be reclaimed, and new However, these yottabyte "saviors" re-engineering fiber conduits. that. Every employee and supplier business agility without requiring IT successful" spectrum ranges must be licensed. are also the culprits - SDN/NFV send More likely, though, 5G and can use Coupa from anywhere on resources via a highly configurable It is a crisis that demands increasing data to different server locations, perhaps next super generation any device, with little training or platform, allowing IT organizations to to drive unprecedented value from capacity at an alarming rate, so every wherever the virtualized functions wireless evolution to 6G will bring enablement. With that increased empower their business stakeholders the innovations built into the Coupa last byte should be squeezed from have been assigned to a real server, enhanced methods of utilizing the adoption comes dramatically better and focus on strategic projects. solution, “said Rob Bernshteyn, CEO. existing infrastructure via performance and remotely stored data has to be spectrum, say through cognitive visibility into a company’s spend, Delivering Savings-as-a-Service According to Bernshteyn, and asset management. Most transmitted to the device every time radios, methods of increasing density resulting in increased compliance, that drives profitability. That’s Coupa’s executives need to examine their importantly, this crisis means finding instead of used locally. Cloud data by smaller cells, more powerful tighter control and measurable mission. The Company partners with internal processes and operations to ways of combining heterogeneous is also sent across to multiple data handover and collaborative outdoors savings. their customers to define business find areas where they can drive value network technologies, such as centers for safe-keeping. Hence, the WiFi, compression-as-you-need-it that Coupa’s true cloud solution is built success and is obsessive and and a competitive advantage. How Carrier Ethernet and Optical Wireless monster remains hungry and data responds to congestion situations and to serve as a strategic front end to any unwavering in their commitment to a company manages their indirect Broadband, and utilizing legacy as well volumes continue to spiral up. At the generally performance improvements. Oracle ERP system. The integration reach those goals. spend (Procurement, Invoicing, as advanced networks, such as Dense same time, users’ expectations of No one knows how fast and how far | | December 2013 with Oracle is fast, seamless and “We work with our customers to Expenses) is an area where hard dollar, Wave Division Multiplexing (DWDM) uninterrupted, high quality service are this data monster will travel in future, so complete. Data flows back and forth re-imagine their business and set quantifiable savings are possible, but and Optical Transport Network. growing too. all we can do is stay just a few steps from Coupa and Oracle through a specific, measurable metrics for also an area that is not optimized in These pressing requirements Availability of faster data, not ahead. IP Data growth is like our solar single integration point, increasing success. We deliver Savings-as-a- most companies. Coupa can help explain, perhaps, the great interest just bigger data, encourages the system and will expand for many accuracy, streamlining processes and Service via a cloud-based platform them move these functions from back in Carrier SDN (Software Defined unprecedented demand for video decades to come at an incalculable delivering a consistent purchasing that is broadly and willingly adopted office tasks, to front office strategic Network) and NFV (Network Function streaming and real-time transmission. rate, similar to how fast the universe experience. Customers can complete by the mobile workers and suppliers operations that maximize every dollar Virtualization) as well as the cloud. What LTE (Wireless Based Technology) is expanding, and that creates an the integration and be up and running of today’s extended enterprises. spent, while driving compliance, SDN and NFV are complementary provides in increased speed, Voice environment hungry for innovation within a matter of months, driving And we partner with the world’s best providing visibility and enabling technologies that usher in greater over LTE provides in smarter ways of in both the business and consumer immediate savings, reducing TCO, systems integrators and ERP vendors control. CS automation via virtualization, which satisfying customer preferences and space for many years to come. CS www.ciostory.com Y
18 CIO STORY CIO STORY 19 STOR CIO Foresight Group International AG "Foresight Group has proven industry experience Continuing To Evolve And Stay Ahead Of The with successful Oracle technology consulting Curve deployments that engage customers throughout the ll Oracle Life Sciences customers face the common Joe Rymsza Achallenge of keeping pace entire process." Director & Co-CEO with organizational, technological and regulatory changes. Foresight Group, an Oracle Channel Partner, focuses knowledge of global regulations – to partner, both globally and within migration, hosting and/or application exclusively on helping life sciences bring pragmatic and cost-effective Japan. The Company is recognized management services, as well as companies address their worldwide solutions to pharmaco vigilance and as the premier provider of PV and risk functional aspects such as business pharmacovigilance (PV) and risk risk management problems. management services to life sciences process harmonization, change management challenges through One of the key forces facing the companies around the world, and runs management, implementation and/ a unique mix of management and industry right now is the need for the industry’s largest client-focused orrevision of standard operating technology consulting services, life sciences companies to reduce user group meeting for Oracle’s procedures and training (in multiple software tools, application hosting, operating expense and complexity by pharmacovigilance product lines. languages including English and and managed services. harmonizing the different processes Clients worldwide leverage Japanese). “Pharmaceutical, medical device and systems used by their Japanese and Contract Research Organizations and global organizations into one Foresight’s experience to solve business Over the next few years Foresight (CROs) around the world trust Foresight globally integrated PV and risk challenges in regulatory compliance, will continue to evolve and stay ahead to help improve different elements management system and process. process optimization, hosting, and of the curve with respect to changing of their PV and risk management “Over the past five years, virtually application management services regulations and the technology that operations”, said Joe Rymsza, Co- all organizations that have embarked with the use of Oracle Health Sciences enables regulatory compliance. Chief Executive Officer of Foresight upon this system and process software. Foresight will also grow and adapts Group. harmonization have selected Oracle • The consolidation and integration of a leading provider of services and “The PV and risk management Health Sciences PV software as their systems and processes of four discrete software to support client needs, while operations of life sciences companies core platform”, said Rymsza. multi-billion life sciences companies working with Oracle to bring innovative are under constant pressure due Foresight saw this trend emerging into one globally integrated process solutions to the market. to many factors, including a very in 2011 and has invested significantly and Oracle-based system – including According to Joe, a successful dynamic and demanding regulatory in their Japanese delivery capabilities their Japan operations. company requires top industry talent climate, the worldwide marketing to ensure they could meet the needs of their products, mergers and of their clients to not only deliver all • Enabled a CRO to consolidate and to ensure high levels of quality and to acquisitions, and the need to sustain technical and functional aspects of migrate a significant number of single consistently deliver vibrant solutions critically important compliance levels the project in both Japanese and Oracle Argus instances into one multi- and superior quality products and while often facing contracting annual English, but also to provide long-term tenant system that is hosted and services. Joe recommends that | | December 2013 budgets,” said Rymsza. hosting and managed services for managed by our services team. consulting organizations closely Foresight Group has an these clients in both Japanese and Organizations such as ones monitor the industry and invest accomplished team in Europe, Japan, English. referenced above that use or are in partnerships with their clients India and the United States to help The result of forward-looking looking to implement Oracle Health that result in mutually agreeable companies comprehensively address investments like this is that Foresight Science’s Software often turn to success. This investment will position these challenges. Foresight Group’s Group has delivered the greatest Foresight to deliver the projects on a consulting companies as a “trusted consultants leverage Foresight’s tools, number of Oracle pharmacovigilance fixed fee basis – including technical advisor,”which results in increased data centers and their real-world system deployments and data aspects such as system configuration, customer satisfaction and leads to experiences - an important blend of migrations of any Oracle channel functional skills, technical skills and implementation, upgrades, data repeat business. CS www.ciostory.com Y 20 CIO STORY CIO STORY 21 STOR CIO iWorks Corporation The Right Partner For Consulting, Implementation, And Support
ccording to Jothi Rad- savings and shorter cycle times com- hakrishnan, President of iWorks pared with previous upgrade cycles. ACorporation (iWorks), Oracle Additional, they got tailored solutions customers face multiple challenges in so they could meet their commitments the current environment.On an infra- to their stakeholders. structure level, clients face the eco- To address cloud issues, iWorks has nomic pressures of shrinking budgets migrated infrastructure into a hosted and accelerated timelines; confront- cloud solution which supports a scal- ed with the need to upgrade systems, able dynamic environment provision- many clients do not have the resources ing to meet a large software integra- to complete them in a timely manner. tion project using Oracle VM. With On a technologicallevel, iWorks has this approach, iWorks’ clients achieve observed that clients are aggressively seamless migration of the Oracle stack looking for cloud computing services of products. and cloud system integrators, but too In addition to a seasoned team of often encounter a gap in standardized professionals, iWorks’ Gold Partnership processes and tools in on-boarding with Oracle gives access to resources Oracle products into the cloud. Add- within Oracle to support innovative ing to the issue, many clients have solutions for clients, making iWorks an Jothi Radhakrishnan, President legacy applications (web 1.0, client/ ideal partner. In fact, iWorks is one of server etc.) as part of their application the top 50 fastest growing small busi- portfolio, making the transition even "iWorks is the right nesses in the federal IT landscape, with harder. an ERP practice that is growing expo- iWorks leverages expertise in Ora- partner for clients nentially. cle PeopleSoft ERP, Oracle Fusion Mid- “Our people, with their Oracle- dleware Products, Oracle Business who are looking based expertise and commitment to Intelligence, and Oracle Virtualiza- excellence, are our strongest asset. tion technologies to provide flexible for consulting, The right people combined with the solutions for clients. iWorks’ R&D team capabilities of the iWorks Lab and our can produce quick prototypes for cli- implementation mature, defined processes enable us ents on any Oracle solution and im- to stay ahead of the curve and de- portantly, iWorks is CMMI level 3 and and support" velop innovative solutions to known ISO 9001:2008 certified, demonstrating skilled technicians. PeopleSoft up- and emerging problems. These are their commitment to mature, repeat- grades are an illustration of how iWorks all critical components of our success | | December 2013 able processes. uses proven processes along with the delivering value to our clients,” Rad- To address this need, iWorks has iWorks Lab to develop efficient solu- hakrishnan says. developed solutions that have suc- tions for their customers. iWorks’ Oracle team iseagerly cessfully enabled enterprises to trans- iWorks has developed a hybrid awaiting the release of Oracle Cloud form, enhance, and optimize their upgrade methodology for PeopleSoft offerings and engineered systems, on business processes.A key differentiator upgrades which involves using the the horizon for the latter part of 2015. of iWorks’ solutions is the iWorks Lab, iWorks Lab to optimize the process be- iWorks is committed to continuing to which comprises dedicated serv- fore implementation at the client site. align with changing market conditions ers and the Oracle stack of products Using this approach, satisfied custom- and providing innovative solutions that and provides R&D capacity for iWorks’ ers realized an average of 25% cost cut costs while adding value. CS www.ciostory.com 22 CIO STORY CIO STORY 23 CXO PERSPECTIVES
wo decades ago, MIT published solutions (partly as a co-existence Engineered Solutions today come some path breaking research model or completely) with a range with a combination of Integrated Ttitled “The Corporation of the of solution options by addressing Database hardware including In- Nineties” where they argued that the their concerns around scalability, memory analytics and appliances role of IT solutions would move from one availability and security. for storage and big data analysis. This that supported the business strategy Mid-size enterprises are has helped enterprise clients improve of the firm to a truly revolutionary role undoubtedly the fastest growing their analytics performance several that would enable transformation of segment for enterprise solutions today. fold. Big Data as a value enabler has strategy and redefinition of business scope. Through the last two decades, However the limitations in the way clearly come to stay. Data is the new the rapid evolution in the capabilities of their success are more around capital that enterprise clients have and role of Information Technology committing investments across the to invest in strategically. Converting has exceeded all expectations and enterprise chain tools. raw data from multiple sources into IT solutions have become a key Some key challenges we find are: actionable insight. Leading enterprise determinant of new opportunities and • Budget constraints to upgrade and vendors such as Oracle have built redefined strategy on an ongoing maintain enterprise business solutions integrated solutions that simplify basis. across Finance, Supply chain, HCM, information access and discovery, A significant part of this manufacturing, data analysis etc., integrating them securely with existing transformation has been the • Inability to upgrade infrastructure data, applications, infrastructure enterprise solutions landscape, which and enterprise solutions frequently to and processes. These integrated has evolved rapidly. The rapid progress leverage the new capabilities big data appliance tools enable in the SMAC stack (Social, Mobility, Analytics& Cloud) and the pervasive • Limited capabilities to track, measure streaming real time data from diverse influence of digital commerce in and sustain key business metrics for transactional system and leverage the business to consumer as well as decision support strengths of popular target systems business to business environments • Inability to automate all enterprise such as Hadoop, Apache ready to be has provided a revenue fillip to processes deployed across a private or public organizations and forced them to • Limited ability to deploy tools cloud or an on-premise infrastructure. take a hard look at their methods of and resources for organizational Today the expectations from consuming IT. compliance consultants and implementation and As one of the leading providers of Leading enterprise solution vendors re-engineering partners have evolved. Oracle solutions in the Bay Area, we such as Oracle have incorporated Co-creation of solutions incorporating have seen large Enterprise Solutions a robust approach and program in domain specific flavors across specific deployments covering everything recent years to design, build and verticals notably manufacturing and from applications, database and tools deploy scalable enterprise solutions retail and focus on adding business to integrated engineered hardware for these mid-size clients, with defined value by having the client define the system solutions including security, scope and predictable performance business outcomes they would like to operating systems and other operating metrics. see supported by enterprise solutions components. Security has been a principal and their implementation partners. Some key benefits that we see concern as organizations today rapidly Finally, enabling, integrating and accruing to companies who are embrace cloud options. The enterprise exchanging information across the | | December 2013 Building a New Enterprise IT Strategy With adopting new solutions are: solutions today have options to address enterprise value chain and providing New Oracle Technology Solutions - Availability of options across complete overall security including user access, a big data management and cloud enterprise solutions landscape security information, events, network broking service to drive analysis and Dr Ganesh Natarajan including applications, database penetration etc. These options, in decisions that support client’s strategic and tools to encompass integrated addition to providing the required intent and support operational plans engineered hardware system solutions security cover across the enterprise is the key – whether it is the solution Dr Ganesh Natarajan is Chairman of NASSCOM Foundation in India and Vice Chairman including security, operating systems & CEO of Zensar Technologies, a global firm that specializes in Oracle solutions for the chain also help automatically update builder, the implementer or the and other operating components. Manufacturing & Retail industries. provisioning based on any changes company itself, these partnerships - Ability to move from on-premise and exits to enterprise users. hold the key to success in future. CS www.ciostory.com Y 24 CIO STORY CIO STORY 25
STOR CIO VIEWS CIO Marand Not Every Problem Requires Computer Solutions Building Better Solutions For Customers Gregg Rennie, President, The 41 North Group, LLC ooking at healthcare, where managing health data of it’s 12 million their focus is, Marand believes citizens. And just recently, Marand here are many technological the functions have been completed. healthcare is starting to realise joined forces with NHS England, issues that act as a hindrance to Hold those “nice to haves” for a future L organizations and businesses. release (which will hopefully never that the real value of IT is not in offering an open source in-hospital T applications but data. Good data Medication Management solution Hands down, it’s NIH, the ‘Not Invented start). is the key to improving outcomes, build on top of Think!EHR Platform to Here’ syndrome! Developers and the You should be certain that the managing chronic disease and several trusts in the UK. Business often want to build the 100% Business and IT know the expected especially enabling population The major advantage Marand solution to create “the way we have value BEFORE they start designing. IT health management, observes Tomaz bring to the customers is their leading always done it.” Often times an off the must ask the question about the goals Gornik, CEO. And further, this data edge products and the knowledge shelf solution can be a better answer. and the ways to accomplish them. must be kept and accessed for the and experience of their employees. And if you feel that a canned solution Make sure you aren’t developing a $2 lifetime of the patient. This brings They are an engineering company doesn’t meet your requirements, then million solution to a $1 million problem. many challenges to current IT systems, at heart and have always pushed you should be looking at changing This view can apply to compliance as since they are not designed for data the limits of IT technology. They your process. Begin with your well. Compliance projects are often outliving the application. When a have gained considerable domain requirements list, and compare those considered “must do” no matter the change of application occurs (usually knowledge in their two verticals, so against vendor offerings. cost. For example, in one situation it every 7-10 years), it is not uncommon to they have a good understanding of However, the buy decision can was suggested an entire system be lose the historical data and start fresh the challenges their customers are also backfire. We implemented a rewritten to avoid a yearly penalty with a new system. So it is becoming facing and how to overcome them. Customer Relationship Management of $250,000. The cost to redevelop clear that the storage of clinical data Moving forward Tomaz is now (CRM) system from a major vendor was over $5 million and we were and can eventually teach our Business should become independent of the focused on expanding Marand’s and modified it to the point when, planning to sunset that system in 3 partners how best to utilize it. This is also application - i.e. vendor-independent. ecosystem of partners that offers even though the original package years anyway. Had the Business and an area where LEAN strategies can be cost was about $7 million, our cost IT had their way we would have spent used very effectively. This has already happened in imaging Tomaz Gornik, CEO interoperable, best-of-breed solutions where PACS systems follow standards based on a common data platform. several years later to upgrade for a $5MM to avoid $750,000 in penalties. major release was over $40 million! It is also important to note that in this making images accessible regardless have delivered CRM, billing and “We are a product/solutions Choosing The Right Technology The canned package was modified so case the penalties weren’t headline- of the system that produced them. Product Lifecycle Management company. Our future depends on Make sure everything begins as a heavily that it bore little resemblance generating. If they were, that cost Marand believes the same thing has solutions to Telekom Slovenia. This suite our ability to develop great products, business/customer need and the to the original. would have been factored into the to happen with all structured clinical of products enables Telekom Slovenia generate customer demand and build best way to accomplish that need. penalty. data. And this is what their Think!EHR to launch new services, manage and a network of implementation partners. I’m not saying IT shouldn’t be making Finally, not every problem requires Platform provides - a vendor neutral bill for them in a matter of weeks, Our challenge is executing on our Strategies to be followed suggestions but they should always be The most important strategy is to a computer solution. Sometimes a structured health data repository. thus reducing the time to market by a vision in these three areas. It’s that in response to a business or customer make sure you are actually solving a manual process is more effective and What is interesting is that Marand factor of five. In today’s competitive simple,” says Tomaz. need that generates revenue or business problem that has a return might even provide better customer has had longstanding partnerships environment, this is a key requirement According to Tomaz, Executives increases profit. Everything starts with greater than the investment. That service. with many of the companies Oracle for success as a communications need to guide their companies requirements. Once the requirements sounds easy and obvious but that acquired over the years like BEA and service provider. through these paradigm shifts which are defined, make sure they include often doesn’t happen. When you look Sun. Hence they have a very good Cambio, the largest hospital are affecting all industries. They need IT – Growth and Innovation items like compatibility with existing at completed systems you often find One area of focus is to assure that understanding of the products and information system provider in to take advantage of digital business systems. Then you can perform a make December 2013 that a significant percentage of the the business process IT is automating | | technologies including hardware Sweden, is deploying Think!EHR which enables them to compete on versus buy analysis. code is either never or seldom used. is efficient and effective. Don’t just and software that now make up the Platform for clinical decision support. the global stage thus fuelling growth. If you keep the functionality to solving automate the process because the Engineered Systems. Also important, By normalizing clinical data using The four trends affecting all Organization’s Success and IT a problem 80% - 85% of the time the Business has always done it that they have more than 20 years of Marand’s platform, they can roll out business: mobile, social, cloud and big IT should be an equal partner at the cost often drops by well over 50%. First, way. Train some Business Process experience delivering solutions in both the same application across their data. These are the buzz words and table. They must be current on the list every function that could possibly Management Professionals (BPMPs) telecommunications and healthcare. customer base, significantly reducing Oracle focusing on these as well is business strategy, have a track record be needed, then prioritize them to the and look at the processes BEFORE you And lastly, they now have a set of integration costs and time to market. reassuring. The customers are excited of using solutions (automated or “nice to haves.” Then, start building automate. This will also go a long way products which have been build to Their largest customer is the, about products like Oracle Cloud, manual) to address that strategy, and the most critical and you often find towards IT becoming a trusted partner. work well with the Oracle stacks. The City Moscow with a city wide Engineered Systems and Big Data they must be an equal partner to other the system is very useful long before all IT understands the logic behind process In telecommunications, Marand deployment of Think!EHR Platform for Analytics, observes Tomaz. CS business functions. CS www.ciostory.com Y
26 CIO STORY CIO STORY 27 STOR CIO VIEWS CIO More4Apps IT- The Future For Telecomm
‘Out Of The Box’ End User Solutions For Oracle EBS Jerry Horton, IT Director, Blue Valley Telecommunications Integration ccording to Jerry Horton, industry has started moving towards goal of 99.999percent reliability and Telecommunications is one of computer-based training; the sheer availability. Athe grandfathers of modern volume of available online IT training Fortunately, our company had problems. The company’s pre-sales More4App’s 27 (and growing IT providing the very foundations of makes this more achievable than 100percent fiber-to-the-home. The team is made up entirely of ex-Oracle range of) products are not customised switching, routing, framing protocols, ever before. In an all-IP environment, trickiest part in this design is properly consultants or IT managers from options but pre-built. They are ‘out and how to build resilient networks. IT, the cross-pollination between the sizing and placing routing. After an fortune 500 companies, so they are a of the box’ end-user solutions, which as it evolved, it replaced the traditional disciplines is a natural outgrowth, intensive search, based on selection great resource to bounce the clients’ are excellent alternatives to expensive analog/digital voice switches with VoIP, but one that must be cultivated criteria, we selected a vendor which various challenges off. In many cases and resource-heavy custom low-cost broadband circuits and Metro and carefully maintained. To help provided DWDM on our transport layer More4App’s presales and support programming. A focused team of Ethernet supplanting the dedicated build that foundation, combinations for rapid scalability, Layer 2 only service teams have seen or been involved solutions providers, More4Apps are four-wire circuits of yore, and even of training in CompTIA domains to our core, an additional Metro in exactly the same problem in the committed to empowering Oracle SIP trunking - giving traditional TDM -specifically Security+ - and basic Ethernet ring to replace many special past. Along with them they have a end-users,allowing them to maximise trunks a run for their money. Adoption Cisco training have been invaluable. circuits, and centralized routing and development team featuring people their use of Oracle EBS. of integrated information systems Cisco’s curriculum does the best security functions. The second half with 10+ years of Oracle experience. More4Apps currently have their architecture, security principles, and job explaining both the theoretical of this project (upgrading our core The Partners in this company are own staff and offices in the United IT in general have lagged behind. foundations and applications of routing for throughput and advanced all former Oracle consultants and States, United Kingdom, Australia, with Split personality still exists between IP networking. While several online functionality) is currently in the design also have extensive experience with their Head Office in New Zealand; traditional central office functions and training vendors offer live streaming phase and slated for implementation in Oracle software. The Company’s they are further represented well in those of IT—something called copper classes with excellent trainers and mid-July. One of the issues we needed developers and support teams are Mainland Europe and Asia. Moving line mentality. This is a universal blind resources at very reasonable prices, the to resolve was a flexible, scalable, all highly trained and experts in their forward, over the next 4-5 years the spot that ‘hides’ the central truth- return on investment can only be truly carrier-grade design at a reasonable respective areas of Oracle to ensure company will be represented in South skill in telecommunications requires realized by a disciplined scheduling of price. This design allows our company John O’Keeffe, CEO & Co-Founder they are able to sustainably offer the America, Asia, China, and the Middle significant IT/IS knowledge, a skill set training anda product that gives the to provide customers extremely high best service and solutions. East. CS that can be grown to sustain and student an opportunity to practice bandwidth and enhanced private ne of the major challenges The solutions developed by improve the core business. and hone theirnewly learned skills in network solutions, and sets the stage Oracle customers face More4Apps have enabled enterprises "More4App’s For traditional telecomm a non-production environment. More for the next generation of products Ois getting data into their to transform, enhance and optimize operations, the technology issues importantly, a close-knit relationship and services. E-Business Suite (EBS) in a timely their business processes. One such are myriad: 1.) Choosing technology must be fostered between CO and IT. In summary, IT/IS is critical to manner. The standard user interface example is Centric Group. products are partners whose products will scale 2.) Once the IT skillset is firmly in modern telecommunications provided by Oracle is fine for some Centric Group – Providers of Selecting network access terminals place, the architecture of the system companies. Training, cross-functional data elements however they are not consumable products to prisons and that will offer the best possible services is the next challenge. Traditional, staffing, proper design, and modularity designed to load large amounts of hotels, discovered as they began their pre-built, not while leveraging the investment in the non-IP telecommunications systems allows us to resolve issues, provide data. There are various means in which end-user testing cycle the length of current physical plant 3.) Managing were very much hub-and-spoke outstanding service, and prepare for to mass load data but they are usually time required to update the price customised bandwidth utilization; and 4.) Growth - designed to get the end nodes the future. CS custom solutions where continuous data in Oracle. The pricing staff were in the world of streaming content and connected to the central core and input from the IT department is less than impressed and the project the burgeoning Internet of ‘things’. routed by the central switch; any | | December 2013 required and therefore not true end was nearly derailed. They looked expensive First and foremost, a solid point-to-point or other special circuit’s user solutions. The customers want to at designing and building a solution foundation in IP networking and required specialized equipment and empower their end users and that is themselves and realised that the time, security has to be built in the knowledge for both the telco and the where More4Apps come in with their effort and complexity involved was tailored options.” organization. In the businesses the silos customer. The ubiquitous adoption Excel based software. just too much. Once the users were between traditional IT and telecoms of IT and Ethernet has changed that Once a customer has made introduced to More4Apps’s Price List "Excel to Oracle - began to break down with the advent radically. Now, telecommunications contact with More4Apps, their Wizard things changed pretty quickly. of each company becoming an ISP; to companies design and implement presales and support teams work with What was an onerous task was turned some extent however, the walls do still Layer2/3 switching and routing systems said customer and their scenarios into a simple job lasting only a few we speed you up" exist. The quickest method to resolve and security systems up to Layer 7 to help provide solutions to their hours, instead of days. this issue is cross training. The telecomm at the perimeter, all built out for the www.ciostory.com Y
28 CIO STORY CIO STORY 29 STOR CIO VIEWS CIO OnwardPath Technology Solutions LLC Success Factors for the Customer Relationship Focused On Oracle Webcenter Integration Services and Billing System nwardPath is an Oracle Gold extensively experienced in imple- Partner and they provide Sys- menting Oracle WebCenter Solutions. ll billing system conversion Officer and the Executive Vice Otems Integration Services for WebCenter implementation typically projects are challenging. The President of Power Delivery using Oracle WebCenter Suite product. Ora- involves several technical issues that Aproject named SolutionOne different Go Live Criteria scenarios. As by Pepco Holdings, Inc. (“PHI,” a result of this, the ultimate “Go / No- cle WebCenter is one of the industry only an experienced WebCenter ex- leading Portal and Content Manage- NYSE:POM), involved the replacement Go” meeting was efficient, effective pert is able to resolve. ment product. Oracle WebCenter is of two legacy mainframe systems and straightforward. 3. Cost – OnwardPath’s onsite and off- a feature rich product that can trans- each of 1970s vintage, more than shore capabilities allows them to pro- form the culture and productivity of 2,000 business requirements, gas and Success Factor #5: PHI made a vide cost benefit advantage to their electric services, multiple jurisdictions concerted effort to consider the customers organization both internally Pandyan Ramar and externally. customers. and cutting edge metering impact of all aspects of the project OnwardPath is a leading Systems CEO & Solutions Architect Moving forward OnwardPath will infrastructure and customer programs. on what the customer ultimately Integrator for Oracle WebCenter so- center hospital in the Mid West region. stay focused on providing Systems The SAP CR&B system has set a would experience. As a result of this lutions. Their Architects and Develop- The hospital ranks 10th in the nation Integration services to Oracle Web- new standard in the industry for what conscious focus, PHI ensured that ers posses several years of hands-on in the U.S. News World Report 2014-15 Center customers. The organization’s a successful implementation can multiple rounds of readiness testing experience on all Oracle WebCenter Honor Roll of America’s Best Hospitals experience implementing Oracle achieve. System performance and and multiple “dress rehearsals” were Suite of products such as Oracle Web- and its intranet is accessed by over WebCenter solutions gives them the availability has been exceptional built into the project plan. Center Portal, Oracle WebCenter Con- from Day One. Billing exceptions 7000 employees and affiliated phy- unique opportunity to understand Doug Myers, VP & CIO tent and Oracle WebCenter Sites. Their increased, but at a much lower rate Success Factor #6: Three dedicated sicians from different locations on a what additional functionalities Oracle technical team is capable of deliver- than any reasonable expectation equal weight. Each on their own is roles were established for this project, daily basis. It is critical that the intranet WebCenter customers will benefit. As ing end-to-end WebCenter solutions is always up and accessible. Onward- given the magnitude of the change. necessary, but not sufficient, for a each of which helped to mitigate a leading WebCenter Systems integra- to small, medium and large enterprises Path assisted in building the intranet First quarter 2015 Overall Customer successful implementation. significant operating risk. IT resource tor they are committed to bridging the including government organizations. in a Highly Available architecture that Satisfaction scores, as measured by Success Factor #3: Guiding Principles dedicated to all internal and external gaps in the usability aspects of Web- The expert team at OnwardPath involved clustering the webtier and MSI, also increased compared to pre- were established at the outset of system interfaces was established. A Center Content and Portal. In August have implemented Systems Integra- middleware layers. The implementa- conversion levels. the project, before the organization Customer Care resource was tasked tion services for new installations of Or- tion involved Oracle WebCenter Suite 2015 they will be launching a product arrived at stressful decision points. The with ensuring that all aspects of acle WebCenter and also performed (Portal, Content and Sites) and Oracle “SmartEdit” that will improve some of Success Factor #1: The customer Guiding Principles were developed business readiness were identified, migration services where they have Secure Enterprise Search. the front-end capabilities of Oracle information system is the heart of through stakeholder interviews and coordinated, and successfully the utility’s operations, replacing it represented a collective view of how completed. This business readiness migrated large volume of content from The upgrade involved migrating WebCenter. SmartEdit will be availa- legacy and other content manage- requires clear vision and commitment to make tradeoff and other decisions resource was also involved in working content, group spaces, security and ble for free for select customers during ment systems into Oracle WebCenter by senior leadership to a successful as the project progressed. with the third of the three roles: a portal objects from a previous version the beta launch. Content. They have successfully imple- outcome. The commitment includes a dedicated IT resource focused on of Oracle WebCenter Content and Consulting services companies, es- mented upgrade projects where they realistic assessment of the challenges Success Factor #4: As with the operational continuity during cutover Portal to the latest version of the prod- pecially in the Technology sector need upgraded Oracle WebCenter product and potential risks of the project, a establishment of Guiding Principles, it Success Factor #7: PHI was committed to spend on training, observes Pandy- and infrastructure from earlier version uct. The redesign involved integration willingness to take the steps necessary served the project well to identify the to establishing a project culture that an Ramar . CEO OnwardPath’s policy to the latest version. This experience of WebCenter Portal and WebCenter to address them, and an ongoing criteria for going live before the pressure exhibited a handful of key attributes. is to have every employee attend one gives OnwardPath a unique advan- Sites which is not available out of the emphasis on the criticality of the of an impending implementation These include a healthy respect for the training program every year. | | December 2013 tage when dealing with technical is- box. effort even in the face of multiple, date. PHI worked with its integrator, complexity of the effort a willingness “The second other most important sues that are common in such projects. The three most important value ad- competing priorities. Accenture, to identify more than to acknowledge and address the aspect that a vibrant solutions/con- At OnwardPath they understand dition OnwardPath offers to its custom- 50 objective criteria across seven root causes of an earlier, failed, billing sulting company need to focus is un- the changes in the information shar- ers are Success Factor #2: SolutionOne was categories: Application Readiness, system implementation at one of PHI’s derstanding the clients requirements,” ing landscape and they prepare their not treated as an IT project, but rather Business Readiness, Support Readiness, heritage companies; a commitment 1. Guidance - All their implementation says Ramar. clients to meet the challenge by using as a business project. IT was a trusted Technical Readiness, Controls, Data to listen to the advice and counsel projects involves closely working with According to Ramar, Executives Oracle WebCenter Suite products. and respected technical partner. This Migration, and Deployment. Prior of vendors and utilities and to learn the client before, during and after the who encourage open information OnwardPath recently upgraded level of business engagement helped to the actual implementation date, from their experience; and trust and systems integration project. and redesigned the Intranet of a na- sharing are in the right direction to take ensure that both business readiness a series of practice sessions were collaboration between business and 2. Quality – OnwardPath’s team is tionally ranked academic medical their organizations to the next level up. CS and technical readiness were given conducted with the Chief Financial technical resources. CS www.ciostory.com Y
30 CIO STORY CIO STORY 31 STOR CIO VIEWS CIO Paymetric, Inc Disciplined execution fuels innovation Standard For Excellence In Secure Integrated Payments And Data Security
rocessing electronic payments secures all payment transactions Steve Lucas outside of the standard workflow anywhere payments are accepted. President introduces risk and inefficiencies Merchants that store credit card P SAP Platform Solutions, SAP for Oracle merchants, states Asif Ramji, numbers onsite are subject to an CEO, Paymetric. increased risk of a breach and are Leading Oracle enterprise accountable for meeting the Payment businesses seek an efficient, seamlessly Card Industry Data and Security integrated, safe and affordable way Standard (PCI DSS) requirements. to accept credit cards, eChecks and Finding secure and cost-effective other electronic payment methods solutions to meet these requirements within Oracle E-Business Suite in order can be a difficult, costly task and can to automate payment acceptance for result in irreparable brand damage sales orders and invoices.Paymetric’s and financial loss if not implemented Xi Pay for Oracle E-Business Suite correctly. Asif Ramji, CEO provides a world-classsecure XiSecure® for Oracle E-Business integrated payment solution for Suite is Paymetric’s award-winning Oracle merchants a single solution suite with best-in-class payment Oracle clients. Paymetric has over 15 tokenization solution. It eliminates the Technological Barriers management needs to be pre- processes and have the freedom to acceptance and tokenization years’ experience delivering secure transmission and storage of sensitive Inlarge companies it comes down integrated and ready to run in the execute on them. technology integration payment solutions for enterprise cardholder data, dramatically to the amount of complexity found cloud. clients. improving data security and reducing Paymetric is the standard for in technology landscapes and Simplifying the experience and Choosing The Right Technology Paymetric XiPay® for Oracle PCI audit scope and cost. excellence in secure integrated companies inability to innovate.I am consumption is another way to It’s critical for a company to choose the E-Business Suite is a SaaS-based, payments for enterprise clients. How does it work? constantly amazed at how often I increase ROI. Users can grab data on Paymetric’s commitment to world- right technology – if done right it can multi-tenant platform that facilitates The solution intercepts credit card stumble upon an article decrying their mobile, tablet or desktop – get a class service and product innovation make them more agile and give them credit and debit card acceptance, numbers entered into an Oracle the inability of large organizations snapshot of the company’s operations will continue to fuel the business for the needed competitive advantage processes eChecks/ACH payments, merchant’s systems and environments to innovate. Focusing solely on a and raw data, without weeding greater success in the years to come. in the market. IT organizations offers multi-currency payment and replaces credit card numbers company’s ability to innovate is, to through unnecessary layers of data or Paymetric’s tremendous success is shouldn’t spend time just moving data methods and enables fraud scoring with a surrogate value or token. The me, a red herring that distracts from complexity. You getonly the data that a result of the team’s relentless pursuit from one source to another. Moving and reporting services. encrypted card number is stored the real issues facing large businesses counts. for excellence, innovation and overall The cost effective XiPayplatform off-site in Paymetric’s secure, PCI- today – execution. If an organization towards a real time business and best-in-class client experience. The enables Oracle merchants to fully compliant data vault. This token is is struggling with complexity and Complexity Hinders Innovation technology enabling that is the right world’s leading enterprise businesses integrate and secure electronic used just as if it were the real card bringing innovative products to market Complexity costs companies the strategy. Innovative business models continue to choose Paymetric each payment transactions from their to support customer requests and or competing with a more nimble ability to execute which hinders can be unlocked based on real-time Oracle enterprise systems, such as year as a result of their dedicated facilitate reporting without interrupting entity, I would posit that what they innovation, while simplicity frees them opportunities. focus in these areas. Oracle E-Business Suite, without the day-to-day operations. really lack is the ability to execute on to grow. IT can be the forcing function Paymetric solves a mission critical upfront expense of purchasing and innovation. Disciplined execution fuels to simplify business. Technological Benefits problem with payment workflow IT and Success maintaining additional hardware and innovation. breakthroughs, globalization, and • Significant decrease in scope and optimization and data security. IT must be simple. Why? The answer software. a deeper focus on employee cost of a PCI DSS audit December 2013 Executives should continually look for is that enterprise computing has | | Electronic payment transactions Simplify Technological Experience engagement are putting business • Reduces risk associated with a data market opportunities to provide high become absurdly complex (both originating from Oracle E-Business It’s important to find the right simplification at the forefront. As I breach value solutions with demonstrated on-premise and in the cloud). The Suite across the globe are transmitted technology that eliminates complexity said earlier, execution is the oxygen • Accelerated time to PCI compliance return on investment metrics.With journey to success isn’t trivial. No securely to the XiPay platform for and delivers greater ROI. It’s critical that continually fuels innovation. • Increased security and protection of Paymetric’s recent Oracle validated authorization and settlement. Behind to simplify enterprise infrastructure Any organization, no matter the size two customers are alike. Many brand reputation integration certification, Oracle the scenes, Paymetric works with and applications. All that’s required or industry, must empower people customers have different starting • Eliminates processor lock-in, allowing merchants can have the confidence the merchant to ensure payment to build a solution, such as user portal, throughout the organization, from the points. Heterogeneity is the name of Oracle merchants freedom of and peace of mind when choosing transactions are integrated tightly and analytics, data integration, mobile, shop floor to the top floor to constantly the game in the cloud (as well as on- securely with system workflows that processor choice and transition Paymetric to enable payment collaboration, API management, seek ways to introduce innovative premise) and simplification has to be support order-to-cash and collections • Works seamlessly and is tightly acceptance and tokenization of document management, data ideas into their products, roles and part of that. CS processes. The result is end-to-end integrated with XiPay for Oracle sensitive data everywhere they do www.ciostory.com automation that streamlines and E-Business Suite, allowing over 6,000 business. CS Y 32 CIO STORY CIO STORY 33
STOR CIO VIEWS CIO PCB Apps SDN - Opportunities In The New Networking Paradigm Global Experience In Implementing Oracle Solutions Georgios Kyriakopoulos, VP of Equity Research, SunTrust Robinson Humphrey
With Blended Shore Model he networking industry has the transformation won’t take place progress this past year. The ACI uses been evolving towards networks overnight. Most likely, initial SDN a holistic systems-based approach ccording to Nag Karaka, across the globe including but not Twith higher software content implementations will be surgical that integrates both physical and CEO, PCB Apps, one of the limited to the Custom Archive solutions that are characterized by openness starting with individual server racks virtual environments under a common major challenges faced to a large telecom enterprise even and programmability. While this and scale out rather than the other policy-based operational model. The A transition will continue for many years way around.As such, even new data ACI strategy enables a network that is by the Oracle customers are the long before Arching tools came in to implementation partners concentrate the market, ATP (Available To Promise) to come, it is not until last year that centers will be built using “legacy” driven by the applications that run on on Bill-ability than understanding and CTP (Capacity To Promise)for it started to gain wide acceptance architectures with little initial SDN it. the customer problems “Success a large food colors manufacturing with consensus now agreeing that the presence.This approach lets network of the implementation depends on company and Custom blend future of networking involves an ever operators get comfortable with the Cisco’s SDN Components the knowledge/experience of the manufacturing module for a large increasing amount of flexibility and new technology while keeping capital The ACI strategy became tangible implementation partner and the liquor manufacturing company. PCB software. In an SDN world, network expenditures low. after Cisco announced products customer participation. The customers Apps has upgraded JDE within 60 operators can reduce operational tailored to the aforementioned vision. are not aware and/or not educated days under 100K for a large financial costs by simplify provisioning and How it started At the heart of Cisco’s SDN offerings potentially increase sales by creating The networking industry first learned enough on the features of the best- services company. They have lies APIC, an open policy controller new service offerings. Early adopters about SDN in April 2012, when Google in-class Oracle products. At the end, migrated Oracle World to E1 for a large accessible by a set of APIs, that is customers lose the confidence in the electronics manufacturing company such as Big Switch have argued for announced that it had transitioned its positioned between the applications ERP product and the implementation with Blended shore model. 50% savings for SDN enabled networks. data center networking to a solution and the network and is the unified point partner. Traditional implementation PCB Apps has proven experience controlled by software, instead of Nag Karaka, CEO of automation and management. technics/approach is not enough for 11+ years delivering Oracle solutions What is SDN? traditional hardware equipment. Later Through APIC, applications can make these days and out-of-box thinking is Expertise using blended shore model. with strong customer references. We are in the early stages of SDN and that year, in August 2012, VMware changes to the network configuration a must to meet the current industry & They have certified implementation its definition and attributes continue to acquired Nicira, an SDN start-up with to meet their needs. In terms of technology challenges/demands,” PCB Apps hasthe following services. specialists by the business verticals evolve but generally SDNorSoftware less than $10 million in annual sales, for physical hardware, Cisco introduced says Nag. Implementation Services like assess- Based on the outlook of the ERP Defined Networking refers to a $1.3 billion. Since then,there have been a new line of switches, the Nexus 9000, PCB Apps is a company with ments, implementations, migration, and Cloud market, they are looking network architecture where the considerable discussions and often proven expertise for Oracle Enterprise and upgrades. at 20-30% growth every year for next network control plane is decoupled speculation regarding implications for both traditional and ACI data Technologies, namely JD Edwards, Hosting and Managed services in- 5 years. Company’s growth is not only from packet forwarding resulting for traditional equipment vendors. center deployments. Cisco has seen PeopleSoft and Oracle EBS suite cludes, Remote CNC Support, Ap- planned organically but they are ina greater degree of automation, The reality is that the evolution to SDN significant interest for its Nexus 9000 of products. They have expertise plication Managed Services, Data looking for potential M&A activity to programmability and openness. As will take years and early adoption switches evident by its expanding providing solutions in JD Edwards Center Services, 24X7 Infrastructure grow the company. such, network administrators can will come from a limited number of customer base that reached 1,700 Enterprise One and Enterprise Support, Server, Database and OS Nag believes that an experienced, specify configurations for networking sophisticated networkers such as end-customers in the January quarter World services to large number of Managed Services. certified and enthusiastic solution equipment such as routers and Google, and not by the majority of up from 580 customers six months switches and manage their entire enterprises. international organizations, including Disaster Recovery Services offered experts who understands the customer earlier. network much easier and efficiently Fortune 500 Companies. As an by PCB Apps are, business continuity pain points, constitutes a healthy While incumbent equipment than in today’s networks. Traffic can be Cisco’s approach to SDN Oracle Platinum Partner with a proven planning and execution, disaster re- and vibrant consulting company. vendors were initially hesitant to December 2013 and acknowledged performance According to Nag, by creating managed from a centralized control Cisco, the clear leader in Ethernet | | covery configuration for failover, and change, over the last year there has record PCB Apps deliver services niche market solutions with hisloyal point without the need to manually switching with over 60% market share planning and testing. been significant progress with new across geographies encompassing Remote Development Services in- employee base, can position their reconfigure individual equipment. was considered as the most at risk products entering the market at an Americas (North and South), EMEA cludes the re-engineering of the 3rd company for growth. during the early days of SDN. While accelerated pace.Similar, despite (Europe, Middle-East and Asia), South party integrations using business ser- The Oracle customers are excited SDN in practice Cisco was not an early adopter of the Cisco’s initial hesitation towards SDN, Africa, West Indies & India. The key vices, application of Mobility Apps, about hosted/ cloud based ERP Although the benefits of SDN such as new networking paradigm, its strategy a refocused strategy has resulted in differentiators that set PCB Apps apart and usual traditional development solutions, Business Services, Mobile increased automation and operational around SDN,the ACI (Application a full suite of SDN products helping from others is their “QualityAcross” services for customizations. capabilities/ solutions. They also look flexibility are well understood and Centric Infrastructure),which was the company remain its leadership in methodology with precision driven JD Expert team at PCB Apps has forward for the hardware and software desirable among network operators, revealed two years ago, has evolved Edwards (Enterprise One and World) delivered many successful projects bundled hosted solutions. CS given the high complexity of networks significantly and shown accelerated networking. CS www.ciostory.com Y
34 CIO STORY CIO STORY 35 STOR CIO VIEWS CIO Process Solutions Assurance Big Data, The Big Business The Customer Centric Solution Provider Meeting the Business Challenge of we can just go to the web, and mil- any Oracle customers as, Business Assessment and Solution end-user testing and training activities Big Data lions of people know about it. So struggle with choosing the Optimization (BASO). BASO is centered as well as introducing work and asset Big data is becoming a big busi- this organization does a massive right Oracle application/ on understanding and documenting management concepts and overview ness. The many types of data sourc- search for negative mentions of M es, as well as preparation, analyt- their company so they can reach technology to meet their needs, the current business processes used to during system implementation.The knowing the sequence of deployment support key activities in an organization value of UPK pre-built application ics and storage options, seem to out to individuals to resolve such is- of the application/technologies and defining the optimum “to-be” content expedites the design and growall the time. The need to keep sues. This is a challenge businesses offered, and knowing how to navigate business processes considering requirement-gathering phase up with and manage this data is, in almost all industries are facing. through Oracle, observes John Clow, utility “Best Practice”, IT application of implementations that saves correspondingly, a big challenge. CEO of Process Solutions Assurance infrastructure, Oracle application’s substantial time, which leads to lower I see two key challenges CIOs Realizing the economy of big data Process Solutions Assurance is functionality and the documented implementation costs. face from big data; a business integration comprised of ex-oracle domain business requirements from each Process Solutions Assurance are challenge and a technological The major technological challenge Developing a new approach experts in the areas of Solution customer. The main principal of the Customer centric; their reputation one. If these challenges are met to answer is the move from large The Internet of Things (IoT) is begin- Architecture, Product Development, BASO methodology believes that is very strong in the Utility market as with a new strategic approach, volumes of structured data to high ning to complicate the Big Data System Integration, and Solution each business process (however it is implementers of the Oracle Utilities your organization stands to win its percentages of unstructured data challenge and opportunity even Deployment and resources from defined) should be (and can be) easily Work and Management application. piece of the big data pie. in massive databases. Meeting this farther. CIOs will have to develop asset intensive industries that bring a traced to an organization’s goals, “The outlook for our company challenge is going to require a ma- new approaches to integrate IoT customer, process and value centric objectives and mission. is very strong. We are coming out Simplifying the business of Big Data jor shift in how IT is operating. data into the enterprise. view of benefit. The majority of their Integrations between Oracle’s with new product offering as add- The major business challenge to • Big data is driven by economics A new approach should start resources and management group Utilities Work and Asset Management ons to Oracle software (in the Utility answer is, how can organizations For chief executives, it’s impera- with a standards-based data con- are certified reliability leaders through system and Oracle’s E-Business Suite- sector) that benefits both Oracle and simplify their operational process tive to recognize that the cost of nectivity solution that accounts The Association for Maintenance with constant demands for strategic customers,” says John Clow. of dealing with big data? How can keeping data is much less than for the variety of sources, applica- Professionals or Certified Maintenance efficiency improvements, utilities are Process Solutions Assurance have we make complex volumes of big throwing it away. And the cost of tions and places that corporate and Reliability Professionals through being pressured and encouraged to a very healthy pipeline of projects data easier to get, sort, analyze storage continues to decline. Or- data is stored. As infrastructure the Society of Maintenance and reduce redundancies in processes that will be starting up within the next and offer to our constituents, such ganizations must make sure they continues to move into the cloud, Reliability Professionals. and data entry wherever possible, 6-12 months. This year they will be as department heads, executives are at least maintaining and stor- it makes economic sense to use Process Solution Assurance’s in particular related to Supply Chain starting their first project outside North and line of business owners? ing data to be analyzed later. SaaS to host and manage cus- approach to deploying and managing processes. Accuracies in data entry America and have a good pipeline of For example, imagine a large Applications are driven by data tomer, marketing and other data. software solutions (like Oracle) follows and the ability to reconcile costs are other international projects starting up retailer that sells all types of com- Make sure you have the connec- But integrating that data with ex- a proprietary methodology known critical to an organization’s use of within the next 12-16 months. modities. The value they offer cus- tivity to all your data, wherever it ternal data, including social data, Business Systems. Increasing numbers According to Clow factors like tomers is proximity to a customer’s resides, so your applications can weather and other available data of customers are purchasing Oracle’s Customer centric attitude, Empowered location and cost, so they must be work with the right data at the right critical to you business has to be in Enterprise Business Suite (EBS) and employees create a healthy and competitive within their specific time to produce the right results for the IT plan too. Work and Asset Management. vibrant workspace. store geographies. They have to your customers and constituents. The CIO must also devise ef- The main objective of the “We have to challenge ourselves look at competitive data, SKU by fective utilization strategies for all integration should be is to move data continuously to be better. One SKU, on a daily basis in each ge- • Data sources must be accessed the data. Fundamental BI and BI between applications and keeping important advice is that don’t be afraid ography. As part of their big data efficiently tools to blend, sort, provide ac- data synchronized automatically, to fail or make a mistake. Quickly learn initiatives, they create an applica- Typically, organizations combine cess to and analyzedata for bet- | | December 2013 without any user interference. from the mistakes,” says Clow. tion that runs against a database their data sources together and ter decision-making will have to be The solutions developed by According to Clow, the customers updated with competitive pricing then analyze a combined ware- flexible and be ready to scale for the organization have enabled are most excited about the Oracle information every morning. The house. Big data comes from dif- multiple data sources, more data enterprises to optimize their Utilities Global Business Unit (UGBU), application then delivers new pro- ferent data sources, and different types and new volumes. business, Use and Deployment of which they primarily work with, is motions and sales. locations—in different countries, Like all major technology shifts, Oracle’s User Productivity Kit (UPK) constantly coming out with new Consider a large Telco. Ten probably. But the overwhelming the big data challenge has been for enhanced testing and training products for the Utility sector. This year years ago, if a customer had a volumes of unstructured data, and slowly shifting IT thinking for years, during implementation - Oracle’s they are releasing a new version of their bad experience, nobody would the calculations that will have to but is now a pressing matter. Just User Productivity Kit (UPK) is a content Work and Asset Management system know about it, right? Now, if you be performed on it, will require the sheer volume of big data has John Clow, CEO development platform that assists in that we specialize in implementing. CS or I have an upsetting experience, CIOs to take new approaches. to move us in a new direction. CS www.ciostory.com Y
36 CIO STORY CIO STORY 37 STOR CIO VIEWS CIO Rubicon Red Automotive Network Security Guiding Organizations To Their Required Destinations ver the last four decades, that by nearly a third. timated that 70 to 80 percent of the automobile has fol- However, getting all those bits accidents could be avoided if rganizations are in a digital to each Division in order to enable lowed the rest of our lives where they need to be in the car is most of the vehicle fleet had V2V. race, where the speed at faster time to integration, increased O in transitioning from a place of only part of the problem engineers But that assumes that no one will Owhich IT can reliably deliver organizational effectiveness and relative isolation to constant con- face today. They also need to keep find a way to send a message to new features and innovations is increased service levels. nectedness and that trend is set erroneous bits out. The era of auto- a vehicle that would trigger auto- what sets them apart from their This is where the value of Rubicon to accelerate dramatically in the motive connectivity began in the matic emergency braking or lane competitors. But IT projects are failing Red Myst came to the fore and coming years. We’ve gone from mid-1990s when General Motors in- changes or prevent the driver from in most organizations in different provided the customer with the ability zero electronics and at best AM troduced its OnStar telematics sys- controlling the vehicle. ways. Research shows that a typical to address each of these issues head and FM radio signals coming in to tem. OnStar used cellular connec- Optimal security would seem to software project will often waste 40 on. be on the verge of cars that are tivity to provide hands-free calling call for isolating communications percent or more of their resources. From the very beginning Rubicon in constant communication with and services such as remote door and control networks in the ve- It also highlights organizations Red’s purpose has been to lead each other, pedestrians and infra- unlocking, diagnostics and auto- hicle. However, to reap the maxi- embracing delivery strategies such customers past the point of return, structure and security is becoming matic emergency response in the mum benefits from connectivity as Continuous Delivery or DevOps are in the successful adoption of Oracle a critical component of the trans- event of an accident. In the inter- and automated driving as well as able to significantly reduce this waste, technologies. portation ecosystem. vening years, OnStar and compet- meeting modern customer feature and on average are 5-7x times more Rubicon Red offers organisations a In 2015 a typical car with a ing systems have been far more expectations, those in-vehicle net- productive than their peers. set of innovative and market leading selection of driver assist systems capable with turn-by-turn naviga- works cannot be entirely isolated. Rubicon Red has developed software and consulting solutions for such as lane keeping, adaptive tion, remote monitoring of electric That means automakers will have two solutions to support a DevOps Oracle Fusion Middleware customers. cruise control and blind spot warn- vehicle charging and even stolen to be much more aggressive in approach for Oracle Fusion John Deeb, CEO & Co-Founder Rubicon Red along with its customers ing may have anywhere from 50 vehicle recovery and slow-down. their efforts to stay ahead of the Middleware customers. was awarded an unprecedented 3 to 100 CPUs constantly process- Beginning in 2016 we’ll see the bad actors. Companies like Te- multiple lines of business, it has caused Rubicon Red MyST: It is an on- Oracle Excellence Awards at OOW ing incoming sensor signals and first wave of cars with vehicle-to- sla have been publicly recruiting a number of issues, including: premise product that contains a range 2014. sending out commands to actua- vehicle (V2V) communications hackers at events such Black Hat • Release Management and Mainte- of knowledge modules for provisioning According to John Deeb, a health tion hardware. Approximately 0.5 that uses a Wi-Fi based technol- and Defcon while other manufac- nance windows are difficult to achieve and deploying Oracle Fusion and vibrant solutions company is GB of data per hour is generated ogy called dedicated short range turers have been doing the same (e.g. hard to find Windows that work for Middleware components. It enables one that can respond the needs of in a typical car in order to do eve- communications (DSRC). As ever more discretely. all parties) you to quickly establish a standardized, their customers. He believes that rything from delivering fuel to cyl- more automated vehicles become If the next generations of vehi- repeatable and automated process • Patching Inflexibility –Require all up- executives need a clear plan to take inders to applying the brakes to increasingly connected to the out- cles are to be trusted by drivers and for the deployment of Oracle grades and patches to be evaluated advantage of the current changes in opening the sunroof. In most cases side world through DSRC and cel- be successful in the marketplace, and applied to all components Middleware solutions. MyST reduces the enterprise technology landscape. today, most of that data is going lular networks, the possibilities for • Higher impact while making changes manufacturers need to do more. risk, decreases costs and speeds up Moving forward Rubicon Red is fo- through a controller area network electronic mischief will ramp up with no isolation of issues; regression They need to consider following time to market in the delivery of Oracle cused on alignment to Oracle's Cloud (CAN) bus, a technology originally dramatically. testing efforts are relatively high in the footsteps of tech compa- Middleware solutions. Strategy and providing customers the developed by Robert Bosch GmbH Earlier this year, security re- • Conflicting SLA’s – For example, perfor- nies like Microsoft, Facebook and FusionCloud: This helps in the help they need to migrate to their Ora- in the early-1980s. searchers working for the United mance tuning changes to one com- Google and offer rewards for re- provisioning and support of an cle capabilities to the Cloud. They are As we transition to ever more States Defense Advanced Re- posite can have a negative impact on Oracle Fusion Middleware Platform also determined to provide customers sophisticated automated driving search Projects Agency demon- sponsible disclosure of vulnerabili- another. on the Cloud. It also provides cloud with a DevOps capability utilizing Ru- systems and perhaps completely strated the ability to remotely take ties and then they need to correct independence. • Source / target system downtime im- those flaws quickly. Not only do December 2013 bicon Red MyST and FusionCloud. Ru- self-driving vehicles some day, the control of an OnStar equipped | | “Using a specific customer pacts all sectors bicon Red understand that customers data load is going to explode so Chevrolet Impala on the 60 Min- they need to respond to the issue example we can work through • Same admin server / Weblogic con- will continue to have both OnPremise automakers are actively working utes news show. Automakers are of security, they need to be seen the benefits we have achieved in figurations across sectors IT Systems and that the only viable me- on moving to the next generation aware of the risks of combining au- by the public to be responsive. Af- enhancing and optimizing customer’s • More difficult debugging / trouble- dium term solution is to have a Hybrid of on-board networking technol- tomation and connectivity but the ter mass recalls of GM lock mecha- shooting (messier logs, many change business processes,” says John Deeb, ogy including Ethernet that can potential benefits to both safety factors to consider) of Cloud/OnPremise integration. Rubi- nisms and Takata airbags in 2014, CEO and Co-Founder. provide substantially more band- and efficiency are also huge. In • Difficult to scale – current environment con Red is in a position to deliver the automakers and suppliers cannot Originally, this customer gave width over fewer wires. A typical its notice of proposed rulemak- reached maximum threshold right solutions to customers in order afford to be perceived as ignoring minimal thought to the design of the contemporary car may have over ing to mandate V2V in upcoming This customer was looking to deliver to make them successful with Oracle the network security of their vehi- WebLogic / SOA Platform. As the use 300 pounds of wiring and automo- vehicles, the National Highway of BPM/SOA has expanded across a SOA platform as a service (PaaS) technologies. CS cles. CS tive Ethernet is expected to reduce Traffic Safety Administration es- www.ciostory.com Y
38 CIO STORY CIO STORY 39 STOR CIO Simeio Solutions Unique Strategic Partner Offering A Comprehensive Suite Of Enterprise Identity And Access Management (IAM) Resources
imeio Solutions is a unique strategic partner offering a Scomprehensive suite of enterprise Identity and Access Management (IAM) resources designed to provide a fully integrated solution that meets the specific needs of each client. The company's single-source approach to IAM encompasses expert managed services (both on-premise and remotely managed), business- ready IAM cloud, and professional services that ensure on-target, smooth and cost-effective system design and implementation. “Simeio’s full range of services are powered by the Simeio Identity Intelligence Center (IIC). Simeio IIC is the first and only solution of its kind designed specifically to operate, monitor and Simeio has benefitted many of its and more secure access to patient they do, measuring success based defend complex, multi-vendor IAM clients with its solutions for example: information. on the success of its clients. Investing infrastructures, and to leverage those It helped a Fortune 50 Global Simeio Solutions has Oracle in its employees and partnering with infrastructures to deliver actionable Investment Services Company meet Certified Specialists in Identity market leading technology vendors business intelligence. It's a powerful regulatory compliance mandates by Management, with the largest number has led the company to grow to new combination of cutting-edge and deploying a repeatable certification of subject matter experts in this heights. proprietary IAM technologies backed process for some of their most critical Space. It offers flexible Deployment Simeio is seeing new demands from by a team of highly skilled professionals, Applications. Options – Professional Services, Expert Oracle customers for Mobile Security that is currently managing over 20 Hemen Vimadalal, CEO Simeio provides Identity as Managed Services, and Identity as Services – securely protecting access Million identities. a Service to a leading Defense a Service as well as having a long to company owned applications It is in the area focused on Identity subject matter experts on staff, Simeio solution in the Cloud as an Identity Contractor to enable automated history and strong connections with and data on personal devices, Management and Security where is uniquely equipped to help clients as a Service offering. The complete December 2013 user account provisioning, access Oracle Product Management and without negatively influencing | | Simeio works closely with Oracle, with their Oracle technologies. solution is then fully monitored through certification, and single sign-on. Development. As breaches become end-user experience. There is also providing services for this market From planning, to building, and the Simeio Identity Intelligence Center, Simeio provides Expert Managed more pervasive, end-users demand heightened demand for Privileged segment. Cyber Breaches, access then ultimately operating the Oracle with its newest location in Atlanta Services of the Oracle Identity more self-service control, and security Account Management to protect certification requirements, and Identity Management technologies, just having come online in 2015 and Management technology to a non- resources become more in-demand access to some of the most important security for a mobile workforce are but Simeio is able to draw from its years of providing additional redundancy to profit healthcare system – allowing (scarce), Simeio is uniquely positioned applications and devices within the a few of the many issues that Oracle experience in this space to help clients the facilities already in Mumbai and them to manage the lifecycle of their to help its customers. enterprise. Simeio will continue its customers are seeing these days receive business value from their Bangalore. In addition to the new IIC disparate user population (employees, Simeio hires and retains full time focus to offer managed services for As an Oracle Gold and Specialized Identity Management investment. locations, Simeio has opened new contractors, physicians, nurses, etc.) employees that are subject matter Oracle IdM technologies, and to offer Partner with arguably the largest Simeio also provides Oracle customers offices in Brazil and the United Arab and ultimately to provide for quicker experts and are passionate about what Oracle Identity as a Service. CS number of Identity Management with the ability to run the entire Oracle Emirates to support global demand. www.ciostory.com Y
40 CIO STORY CIO STORY 41 STOR CIO Swift Pace Solutions Inc, Going An Extra Mile For Customer Satisfaction
towards helping clients overcome the defaults that oc- Lavinia Noble Surjove cur while using Oracle solution. Every client’s case is ap- Founder and CEO proached in a different way. They study what issues the clients are facing and then match those issues with appro- priate solutions provided by Oracle like security, collabo- ration and performance technological tools provided by Oracle web center, Oracle based CRM application and Oracle Enterprise Content Management (ECM) platform. After identifying the appropriate solution we then help our clients in migration, integration and provide support in case a technical issue arises. One of Swift Pace’s clients had a transparent Data En- cryption (TDE) issue and they with oracle support were able to fix that issue. The expert team at Swift Pace tailors their services to meet the IT needs of the mid-market group, which is their niche. Swift Pace want their partners to have the commit- oday IT enterprise infrastructure revolves around ment and passion to serve the mid-market like they do with- consolidation, time saving ways to manage existing out thinking about enormous profitability but emphasizing Tapplications and adding more application, which more on ensuring that they are serving their customers what helps companies to simultaneously create differentiation they have contracted with them to do. and increase IT delivery capabilities, observes Lavinia No- Swift Pace uses mutual benefit method where they pro- ble Surjove, Founder and CEO, Swift Pace Solutions Inc. vide theirpartner with brand recognition, new opportunities The organization’s decision to achieve Oracle Partner- on which they can embark the future of their company, di- ship helped them to demonstrate to their clients their ele- versify existing services and increase overall brand equity in vated level of commitment towards continual growth and lieu of their trust in us. improvement in the organization’s services and depth of “Our company's outlook over the next few years is to rev- their specialization in Oracle based solutions. olutionize IT services by finding ways to provide IT services At Swift Pace it has always been to do more than what with increased quality, keep it as cost effective as possible they are contracted to do with their clients. Swift Pace and to provide end to end solutions to almost all possible wants to go an extra mile and get all their clients’ needs emerging IT needs of businesses,” says Lavinia. taken care of and with Oracle introducing a range of prod- Lavinia wants to foster a sense of innovationin the com- ucts has helped their clients to get the new and innovative pany hence she want to focus on providing an organiza- ways they were looking for to help them maintain a com- tional culture where employees have access to sharing | | December 2013 petitive edge in a highly competitive market. ideas, articulate clear goals and vision, employee rewards Swift Pace have had clients with Business that started program, support in learning new skills, etc. small and grew substantially in a short period of time caus- According to Lavinia, Oracle payroll product is the cur- ing technical debt with Duplicative, fragmented applica- rent in high demand of their clients. Another product that tion systems throughout the front and back office environ- the oracle customers are excited about is Oracle Enterprise ment, they studied their systems, retired some systems and Manager Cloud Control 12c. Lavinia strongly believes that replaced some with Oracle products to achieve sustain- the current Oracle Service Cloud for Customer Service and able results. Analytics will soon be the next big thing under the Oracle Swift Pace have around 1500 consultants that work platform. CS www.ciostory.com 42 CIO STORY CIO STORY 43 CXO PERSPECTIVES
Joanna Young VP & CIO Michigan State University
CIOs Need To Figure Out Ways To Disrupt The Organization In Bold Ways.
Hurdles in Strategy And Management more operational or back office, you challenging the status quo. CIOs Any technology professional’s journey have to influence the organization to have to figure out ways to disrupt is peppered with technical issues. I always do the hard work up front of the organization in bold ways. I was remember losing sleep over electronic defining what it is going to be fixed referred to the other day as a ‘rebel mail “zip storms” and inexplicable and/or better, both quantitatively and CIO,’ and I have no problem with that slow performance in client-server qualitatively – which means a culture moniker, as long as adjectives like applications back in the 1990s, and of continuous improvement and being curiosity, respect, and professional go more recently, denial of server attacks strict about prioritizing. For example, along with ‘rebel.’ and inexplicable slow performance don’t upgrade an ERP system just in mobile applications. However, to upgrade. Upgrade because it’s Keep Strategy Light Weight my concern is for strategic and going to make a positive, measurable The strategy ‘bumper sticker’ is easy. management issues. Fixing the huge difference, and be sure that First, there are no technology projects, project you thought was green but is difference is being overtly captured there are only business projects. now fire-engine red. Preventing top and monitored. For innovation, you’ve Second, choose technology that’s talent from getting recruited away got to be more aggressive, take more going to deliver the most amount of by another company. Removing risk, be okay with failure, and iterate positive change, as defined by value the burden of operational expense and refine in small increments. Get to to the customer, the fastest. 1) Know that restrains innovation. Forming market quickly with innovation; I think your industry and your market as well constructive vend or partnerships. the saying ‘fail fast’ is particularly as any other executive, 2) the moment Ensuring that culture doesn’t derail applicable. a strategy is published, it is obsolete, strategy. Solving a difficult relationship so keep strategy lightweight, 3) tie with an executive colleague. Each Challenge The Status Quo strategy to every person and every | | December 2013 issue has its own unique solution but you It’s easy for IT to stay in the role of order day, through planning, objective on the team to know the business buying a portable communication, Just recently, I was talking to a group always need skill, teamwork, creativity takers and infrastructure providers, setting and measurement, 4) timing is as well as they know technology, entertainment and productivity of IT leaders about what we needed and perseverance. Technical issues particularly in organizations that everything – know when a technology be customer-delight driven, and be experience. When a faculty to make a large initiative successful. will have less frequency and severity if are not used to 21st century pace of decision needs to be made so that respectful and accountable to each member implements instructional There wasn’t much on the resulting the organization has the right strategy change. A CIO can do a good job by delivery fits with business value, and 5) other and the larger organization. technology, they aren’t implementing list that was about technology. The list and is functioning in a professional, ensuring reliability, security, efficiency if buying a solution, don’t just write a Taking off the IT hat, as an executive technology, they are delivering new included items like financial planning, contemporary manner. and service. A CIO is only going to do a contract, create a partnership. I expect interest in technology that pedagogy. When you start to think customer value, communications, great job if they push the organization sparks innovation, creates value, drives about technology as process and stakeholder involvement, and Be More Aggressive For Innovation to deliver innovation and delight ever- IT Professional Should Know The outcomes, and enables effectiveness I typically use one or a blend of more customers. That often means Business As Technology and efficiency. When I buy a smart experiences rather than hardware and outcome management. And that’s software, it changes the conversation. how it should be. these strategies. For projects that are making others uncomfortable and As a CIO, I expect the IT professionals phone, I’m not buying a phone, I’m CS www.ciostory.com Y 44 CIO STORY CIO STORY 45 STOR CXO PERSPECTIVES CIO TTG International Engineering and Big Data Driven Engineering
Taking Performance Management To The Next Level ata is driving greater at- can do that. tention these days. The First company True & co is ac- aving a real turn-key solution Transmission and VAS) since 2013. D amount of data is growing. tively experimenting and leverag- and running the system TTG has been dedicated to It is growing in organizations and ing data science to improve de- without difficulties (adoption, developing solutions with Oracle since outside of organizational bounda- sign and customer experience. H ries. Organizations are using the True&Co is focusing on design and maintenance, support etc.). its first day. They have several Oracle Customers always prefer/desire to get certifications and awards in addition term of big data for different pur- ecommerce lingerie based on ab- their support services from a single their decade-long experience poses and situations. According solutely incredible data driven ap- vendor rather than communicating on Oracle products. They have to Wikipedia, big data consists of proach. It combines data and de- The conclusion. with several resources. These are the successfully implemented seamless data sets that grows so large and sign to create an opportunity for Decision matters. The trend is to- common challenges faced by Oracle and durable Oracle based solutions in complex that they become awk- consumers to share data with the wards empower designers and customers face, according to Mehmet many different environments for lots of ward to work with using onhand company, improving the appropri- manufacturing companies with Beyaz, CTO, TTG International customers. database management tools. Dif- ateness of the product. True & co data insight to develop better TTG’s NORTH-I Performance The team at TTG is pretty optimistic ficulties include capture, storage, claims to be the first company to product. Big data can help com- Management solutions have set for 2015 and the next few years, as search, sharing, analytics, and vis- fit women into their favorite bra panies to create a unique product the standard for multi-vendor, Mehmet Beyaz, CTO companies continue to slowly grow ualization. with a fit quiz – no fitting rooms, experience, to design better prod- multi technology performance and invest in systems that will help Manufacturing companies are no measuring tape, no photos. The ucts and optimize resources. management. NORTH-I manages of selection for communications Telco operators around the world to starting to recognize the oppor- data they collect allows them to Big data is a big opportunity for GSM, CDMA, GPRS, UMTS, LTE POTS, providers across the world, enabling improve revenue and efficiency. Also, tunity and think how to use piles match the customer to over 6000 many companies. It is coming as SDH/SONET, SS7/ Sigtran, IN, ATM, them to maximize QoS through they have recently started a new of data from their enterprise en- body types on their database. a revolution in engineering design Frame Relay, IP and other technologies optimum network performance. division in the company for the energy gineering and manufacturing sys- One of the most interesting and operation. It can optimize de- today. TTG’s customers are enjoying the sector and have launched a Smart tem to drive some analysis and use pieces of True & Co experience sign, supply chain and operation. NORTH-I takes performance benefits of the seamless fusion between Grid tool. it for decision making. is the ability to gather a massive This is not simple and will not hap- management to the next level NORTH-I’s state-of-art performance A healthy company is one that is In the past, main focus of prod- amount of data about their cus- pen overnight for most of manu- with its flexibility to collect and management and EXADATA’s extreme profitable/sustainable and constantly uct lifecycle management systems tomers and turn in into a informa- facturing companies using. interpret terabytes of data from big-data processing capabilities.TTG up-to-date over time. Balancing was about how to automate work tion to improve product design Product configuration is a very an approximately unlimited range International is an Oracle Exadata the growth and profitability is one of of engineers, manage change process. complex field. Traditional PLM of sources in near real-time. Thus Certified Company. the key aspects for achieving this, processes and collaborate with The second example is GE, implementations typically dem- increasing the performance of the TTG’s technologies have brought observes Beyaz suppliers. Customized design and which is innovating with data to onstrating aerospace and au- network, people and the business benefits to many clients. One of A company’s life cycle and growth an increased amount of configu- improve their products. The ex- tomotive industries to describe with its extremely customizable the largest Telco operators in Turkey is based on understanding the market rations is a challenge for many or- ample captured in the article GE, the complexity of configurations. architecture, robust, easy-to-use Web- and North Cyprus have been using needs, making the right decisions and ganizations. Customer feedback is Industrial Internet and radical ef- Monitoring products in a real life based administration and reporting NORTH-I Network performance having an action plan. Beyaz believe getting more important. ficiency published by GreenBiz is another interesting topic. How- tools, dashboard, report portal, management for all network (Core, that companies should work hard to Manufacturing organizations blog. It brings few examples how ever, most of the limitations today industry-standard database and 2G,3G,IMS,transmission, etc…) since make a difference in their respective are desperately looking how to GE is planning to leverage Big are related to inability to analyze a open interfaces including SQL, ODBC, 2008. NORTH-I currently measures the fields while staying fresh. “Continuous improve their decision manage- Data technology. GE is capturing massive amount of data produced XML and CORBA, SNMP NORTH-I performance of the more than 100k development of products and services ment process. It related to data information from multiple lowcost during the monitoring. Performance Manager release the network elements around the clock plays a crucial role in identified as the about change management his- sensors, which is a new possibility Data is a new oil. Whoever will | | December 2013 power of the data. via many KPIs, processing terabytes of best and the most reliable provider in tory, maintenance, suppliers, prod- enabled by new connectivity and have an access to a most ac- Managing a wireless network data daily. NORTH-I allows continual a domain,” says Beyaz uct performance. Unfortunately, industrial internet. curate data will have a power to has always been a balancing act: improvement in operators’ services TTG would like to provide their the majority of information stored Monitoring of products in a optimize processes, cut cost and operating at maximum efficiency to subscribers and their overall customers with innovative products in in application silos and cannot be real life becomes an interesting deliver product faster. Engineering while maintaining competitive quality effectiveness paving the way for order to enhance their infrastructure as used. and fascinating topic. It can pro- software companies should take a of service (QoS); deploying capacity further profitable growth well as reduce their costs. In order to do How to leverage data wisely to vide significant impact of design note and think how to move from where and when needed as traffic Additionally, three Telco operators that they are following Oracle Cloud drive profit, improve products and improvements and help manufac- products “documenting” data increases and making the most of the in Azerbaijan have been using NORTH-I strategy closely and new technologies generate better user experience? turers to innovate. GE sees it as a about design and processes to- frequency spectrum whilst avoiding Network performance management like In-Memory Database and multi- Here are two examples demon- very big business opportunity. wards analytical application and strating how innovative companies actionable data. CS interference. NORTH-I is the solution for all networks (Core, 2G, 3G, LTE, IMS, tenancy. CS www.ciostory.com Y 46 CIO STORY CIO STORY 47 STOR CXO VIEW POINT CIO TurnKey Solutions Innovation And Expertise Drive Better Business Value Save Time And Cost To
the primary application itself, as it is test assets as well as products that Improve Productivity common for several applications and enable quick, effective support for technologies to be integrated into a customizations. These enable greater full solution. The real challenge, then, is frequency, breadth and depth of the requirement for end-to-end, cross- testing—without any unnecessary David Cornwell platform business process validation. overhead or complexity. Unfortunately, the tools that most And, because many critical CEO, PleaseTech Ltd companies use simply don’t support business processes include a range of the depth and breadth of coverage third party or bespoke applications, required to truly ensure business TurnKey enables validation of business continuity. processes across heterogeneous ind the clock back a few those changes and rectifying any thousands of dollars, often up to 1.5- TurnKey Solutions gives businesses technologies. Its cFactory™ Scriptless years and one of the associated formatting issues requires 2x annual salary. Furthermore, it is the visibility and control they need Testing software enables companies Wmost popular initiatives a lengthy manual process. From a estimated that it may take up to two Dan Gannon to effectively maintain pace with to validate broader application launched by CIOs was to reduce compliance perspective, inactivity on years for a new employee to reach the application change without the risk and business process functionality, email traffic between employees. a document needs to be recorded, it productivity levels of a predecessor. President & CEO associated with sacrificing quality. ensuring comprehensive, end-to-end Fast forward to today, and email and doesn’t capture any metrics. Evidence points to the fact that, TurnKey empowers customers application quality. email attachments continue to be Evidence collected amongst the whilst Oracle users would generally the primary means of sharing and Oracle community suggests it’s really prefer an Oracle solution when here is no question that being to validate end-to-end business Finally, TurnKey helps support audit reviewing documents. According to a big deal. Fifty eight per cent of those seeking out a solution to a specific able to capture, document and processes, working equally well and compliance by documenting Osterman Research, 98% of the bits involved in document review would business problem, they are becoming effectively manage change across both Oracle and non-Oracle each individual business process T applications and systems. while also capturing all of the relevant that flow through the typical email like to be able to access a document more open to offerings from third across critical business processes will system are files attached to emails, and review it at the same time as parties and Oracle partners. In fact, it reduce operational expenses and Innovation coupled with expertise information about the testing process with the typical information worker their team, 52% would like to be able has been suggested that almost twice mitigate business risk. But without the is the foundation of TurnKey’s success in itself. This includes security access, spending 167 minutes per business day to see other people’s comments and as many people within the Oracle right automation solution, achieving the Oracle application marketplace. user information, date/time stamping doing work in their email. For nearly changes as they are made, 47% would community are likely to seek out a third that can be much easier said than With over 15 years of experience in of the process and detailed results of 50% of employees, collaborating like to be able to compare review party solution than their SharePoint done. In fact, given the resource Oracle testing and business process the actual tests run. on document review is a significant versions, 38% require a report showing counterparts, raising the question of constraints and the limitations of most validation, TurnKey brings unparalleled With TurnKey’s products and business process. all activity on a review and 35% would whether this group have a greater existing tools, many business-critical value to Oracle application users. It has services, customers can leverage Let us take a common scenario to like a controlled process so nothing understanding of the limitations of applications actually go minimally been delivering solutions to the Oracle the most innovative and capable show how effective is an email when gets missed. their IT framework. tested until they are in action and the marketplace in virtually every industry technology available on the market it comes to providing the right tool for Companies, particularly those that The increasing trend towards success of the business depends on it. sector across EBS, Siebel, PeopleSoft to better manage change and boost job. You are working on a number of are operating in heavily regulated, BYOD and whilst this brings its own Oracle EBS environments typically and Fusion. TurnKey understands application quality and delivery. lengthy documents which requires the document intensive industries, that challenges, it also highlights the need represent some of the most vital and the unique requirements of nearly Customers have greater visibility inputs of a large and dispersed team have moved away from email and for the right technology for workers on vulnerable aspects of a business, any application, delivering solutions and increased control over their of people. The only way to get those sought outspecialist document the move, which is where specialist including functions like finance, supply capable of addressing challenges application management process, documents reviewed is by emailing review solutions are reporting savings software offers distinct advantages. chain and HR. And while applications only seen in the world’s most complex resulting in improved quality, reduced December 2013 them out as attachments and having of 50% and more in the time it takes Better software systems are | | like Oracle EBS, PeopleSoft and Siebel environments. costs and increased agility across their them marked up by each individual. employees to prepare documents, gateway to save time and cost are clearly business critical, they TurnKey solutions help customers business. Further, the process becomes and the output (documents) being of and to improve productivity and are also typically highly customized cost-effectively ensure higher quality Turnkey’s solutions offer more still more time consuming. Because a much higher quality. employee retention. Overwhelmingly and extremely change-centric. The with much less effort. Whether a than just simple and cost effective only one person can review the With IT playing an increasingly evidence points to time, money and challenge for the business is that each change is as substantial as an upgrade test automation—they have a direct same document at one time, important role in the retention and the willingness of decision makers to time that one of these applications or simply involves rolling out patches, impact on the mitigation of business invariably people end up working on motivation of knowledge workers, the initiate change. But it’s the chicken is changed, it must be fully validated support packs or adding/changing risk while increasing business agility different versions of a document and result of providing the right tools for and the egg, companies need to to ensure full functionality. If this isn’t application functionality, TurnKey and responsiveness in answer to the suggesting different changes to the the job is evident. For example, the make time to save time, only then will done, the results can be catastrophic. provides the right solution. Their unique needs of both users and the global same area of the document. Merging cost of losing an employee can cost they reap the benefits. CS This means more than just testing technology includes pre-built Oracle market. CS www.ciostory.com 48 CIO STORY
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| | December 2013
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