Waste Management, and Infrastructure and Transport

Sustainable Hospitality: Case Studies from Green Key Hotels in Qatar publication development team at QGBC: Meshal Al Shamari, Director

Hamoda Youssef, Head of Technical Affairs Ruba Hinnawi, Technical Specialist Shireen Obeidat, Events & Marketing Specialist

First Edition - September 2020 TABLE OF CONTENT Copyright © Qatar Green Building Council 2020 — Citation: Qatar Green Building council (2020): Sustainable Hospitality: Case Studies from Green Key Hotels in Qatar.

This publication may be reproduced in whole or in part and in any form for educational FOREWORD BY FIFA THE BIG PICTURE WORLD CUP QATAR 2022 4 6 or non‐profit purposes without special permission from the copyright holders, provided acknowledgment of the source is THE WAY FORWARD SUSTAINABILITY 8 ACTIONS BY QGBC 12 made. A TIMELESS VOYAGE BROADENING OUR HORIZONS Qatar Green Building Council would 14 16 appreciate receiving a copy of any publication that uses this publication as a source. AN ECONOMIC SUSTAINED GROWTH MULTIPLIER 17 18 No use of this publication may be made for resale or for any other commercial purpose UNCHARTERED A TRANSFORMATIVE whatsoever without prior permission in TERRITORIES 20 JOURNEY 24 writing from QGBC ENVISIONING A FIFA WORLD CUP 2022™ AND SUSTAINABLE FUTURE 26 THE HOSPITALITY SECTOR 28 The electronic copy of this report can be downloaded at www.qatargbc.org. FROM VISION TO REALITY PATHWAY TO SUCCESS for additional information and queries 30 32 email: [email protected] GREEN KEY BEST A GREEN STAGE PRACTICES IN QATAR 34 50

The material contained in this publication is for information purposes only. QGBC assumes no liability or responsibility for any inaccurate or incomplete information, nor for any actions taken in reliance thereon. FOREWORD BY FIFA WORLD CUP QATAR 2022TM

Qatar is currently setting the stage as the proud host of the FIFA World Cup 2022™ to welcome over This report showcases sustainable practices that have successfully reduced the environmental impacts 1.5 million visitors from around the world. Global visitors will not only enjoy the tournament itself, of Qatar’s accommodation sector. Many of the practices outlined are now implemented in several hotels. but also immerse themselves in the rich cultural experiences Qatar has to offer. In order to deliver an As tournament organizers, we encourage every owner and operator to comprehensively review Qatar unforgettable visitor experience, Qatar’s tourism and hospitality sectors are required to be at the top Green Building Council’s (QGBC) report and identify the practices that can be implemented – not to of their game. It is an opportunity for everyone to innovate and build a unique legacy for the country. support achieving the tournament’s sustainability goals, but also its environmental legacy post 2022. We also encourage hotels to seek credible third-party certifications to verify achievements. Over the span of four weeks, visitors will enjoy spending their time attending matches in stadiums and fan festivals, visiting tourist attractions, and utilizing the amenities of their accommodation, which Successful implementation of sustainable operations requires overcoming inevitable challenges, but will consequently direct attention to the environmental performance of these facilities. Foreseeing this the QGBC’s efforts in greening the accommodation sector in Qatar through awareness, education and increased pressure on the country’s natural and built environment, Qatar, and FIFA developed the FIFA certification are no doubt a key element in achieving it. World Cup Qatar 2022™ Sustainability Strategy, outlining the key environmental goals to deliver the world’s first carbon neutral tournament. We look forward to working with you in achieving this goal, and are confident that such a collective effort will raise the bar for environmental sustainability. We hope that we will also open the door to a From bidding and planning, to construction and operations, Qatar has incorporated sustainability world of amazing experiences and a sincere legacy of sustainable development. every step of the way. FIFA World Cup Qatar 2022™TM stadiums are built and operated according to sustainability principles and certified to international standards. Credible, verified sustainable operations Bodoor Al Meer in the tourism and hospitality sectors are of equal importance to the success of the tournament. Environmental and Sustainability Senior Manager Supreme Committee for Delivery and Legacy BY 2030, WHEN THE GLOBAL POPULATION THE BIG PICTURE IS ESTIMATED TO REACH 8.5 BILLION,

Demographics today are evolving fast. The global population is getting larger and more urban. Urban sprawl is contributing to the development of megacities . Today, Cairo, Mumbai, Beijing and Dhaka all have close to 20 million inhabitants.

By 2030, when the global population is estimated to reach 8.5 billion, our planet is projected to have 43 megacities of more than 10 million inhabitants. In the future, these mega cities, together with associated infrastructure mega- corridors, are expected to be the main drivers of national economies.

This rapid urbanization presents a challenge in meeting the needs of a growing urban populace, for housing, transportation, energy systems, schools, other public infrastructure and health care. Failure to address these challenges will result in an increase in air pollution, waste generation, greenhouse gas 43 MEGACITIES emissions and depletion of natural resources. The key opportunities for successful urban development lie in adopting sustainable design, construction OF MORE THAN and operational approaches.

10 MILLION The United Nations’ 2030 Agenda for Sustainable Development already INHABITANTS provides inspiration to forge this urban development framework. BY 2030 But one can’t talk about sustainable development without accounting for climate change. Buildings generate nearly 40% of annual global greenhouse THE WAY gases – often overshadowing the emissions of entire national transportation sectors. The two most common sources of energy for buildings are purchased electricity and direct consumption of natural gas and petroleum for heating FORWARD and cooling. It should therefore be obvious that the world cannot meet climate goals set by the United Nations Framework Convention on Climate Change (UNFCCC) and its current treaties such as the Paris Agreement and Climate 40% Neutral Now.

Paris Agreement Paris Agreement

The Year 2015 marked a historic occasion Tracing its origin to the 2000 Millennium when 196 countries came together to Development Goals, the 2030 Agenda was agreed transform their development trajectories upon by global community in the form of 2015 towards sustainable development. Aiming Sustainable Development Goals - an ambitious plan LIMIT GLOBAL to limit global warming to well below 2°C of action for people, planet, and prosperity. WARMING TO above pre-industrial levels. As a roadmap for sustainable development, the WELL BELOW The Paris Agreement requires all Sustainable Development Goals (SDGs) identify 17 countries to put forward their best goals with 169 specific targets to be achieved by 2°C ABOVE resolutions through nationally determined 2030. The multifaceted approach to sustainable contributions (NDCs) and to strengthen development embodied within the SDGs presents PRE-INDUSTRIAL these endeavors in the years ahead. substantial opportunities for green building to LEVELS NDCs embody efforts by each country to demonstrate its value as an important component reduce national emissions and adapt to of sustainable development worldwide. the impacts of climate change.

Qatar submitted its first NDC to the UNFCC in 2017. Some of the salient features of the State’s contribution were in the areas of Clean Energy and Renewables, R&D, Tourism, Education, Water Conservation, Waste Management, and Infrastructure and Transport. Building on the message of the Paris Agreement, the United Nations Climate Change team launched this initiative to encourage everyone in society to take action to help achieve a climate neutral world by mid-century.

Climate Neutral Now encourages organizations, governments and citizens to work towards global climate neutrality by addressing their own climate footprint through a 3-step method:

Measure their green- Reduce them as much as Compensate those which cannot house gas emissions possible through their own be currently avoided by using UN also called the carbon actions; certified emission reductions (CERs), a footprint; type of carbon credit. SUSTAINABILITY ACTIONS BY QGBC

For instance, the incorporation of the SDGs into Qatar’s National Development Strategy 2018-2022 has helped government agencies, the private sector, civil society, higher education institutions, research institutes, and other partners identify strategic goals to be achieved in the years up to 2030.

It also demonstrates that Qatar is an essential partner of the international community that can Closer to home, Qatar Green Building Council (QGBC) be relied on in building international security and notes with pride that the ideals and values as espoused peace. And QGBC is at the forefront of carrying out in the SDGs and the UNFCCC conventions are already this important mission by being the national voice embedded in the Qatari constitution as well as its of the sustainability movement. national roadmap of development known as the Qatar National Vision 2030. Because, ultimately, the goal of QGBC is not just to guide the establishment of sustainable and resilient This vision, launched in 2008, is regarded for its communities which foster the health and wellbeing progressive outlook which incorporates environmental of people and planet through a low-carbon circular safeguarding as one of the four main pillars of the economy but also to bring long term economic, country’s development. Importantly, it calls for social, and environmental prosperity to them. modernization and a high standard of living but not at the cost of environmental degradation. A TIMELESS

VOYAGE Travel, and its growth, has been greatly influenced by the evolution of transportation. The introduction of railroad and aviation networks in the 19th and 20th century made long-distance travel more accessible to the public and planted the seeds for today’s globally integrated travel and tourism industry.

Modern communities, no matter how big or small, have become increasingly connected with each other. Opportunities to travel, whether for business or leisure, have soared as well. The contributions of the global travel and tourism industry have become more enhanced. The expansive industry not only serves our travel needs but also plays a pivotal role in the social, economic, cultural, and environmental development of communities across the world.

Global tourism has witnessed a remarkable growth for more than six decades, benefiting not only from the rise of transportation innovations, but technological advancements as well. In order to curb the negative impacts of its growth, the time is now for the industry to rethink its practices and create sustainable experiences for both local communities and tourists alike.

A powerhouse in the global economy, the tourism industry recorded approximately 1.5 billion international tourist arrivals in 2019, a 4% increase Throughout history, our intrinsic desire to move has from 2018. As new markets continue to emerge and compete in the industry, motivated us to explore the world around us. The the number of destinations that earn more than $1 billion from international human nature to connect with new environments travel has doubled since 1998. However, the long-term sustainability of the has been defined by traveling, and the knowledge industry is challenged by an increasing need for tourism infrastructure, and experiences that come with it. Travel has creating a strain on tourism destinations and the quality of life of local allowed us to gain diverse experiences, increase communities. our knowledge and adapt to new cultures. While our pursuit of travel has remained unchanged, the way The latest generation of tourism strategies focus on the sustainable we seek new adventures has become sophisticated development of natural and cultural resources. From developing to measuring with time. sustainability in the sector, the tourism industry should recognize its role in delivering travel experiences that align with the 17 UN SDGs, particularly with the goals for sustainable economic growth, responsible consumption and production, and preservation of natural resources.

2018: 1.4 BILLION INTERNATIONAL TOURIST ARRIVALS 2019: 1.5 BILLION INTERNATIONAL TOURIST ARRIVALS (4% INCREASE SINCE 2018)

Since 1988, number of destinations that earn over $1 billion from international travel has doubled BROADENING OUR AN ECONOMIC MULTIPLIER

HORIZONS According to the World Travel & Tourism Council (WTTC) , the tourism sector supports 330 million jobs worldwide, and generates 10.3% of the global gross domestic product. While international tourist arrivals were expected to reach 1.8 billion a year by 2030, the The cultural impact of travel is evident in diverse facets of life. The world as growth of the tourism industry continues to offer economic development of communities. we know it could not have been possible without exploration. The exchange of In 2019, the global tourist arrivals hit a record 1.5 billion, representing a 3.5% for the intellectual and cultural information that takes place when we experience new sector, while the global economy grew by 2.5%. These statistics represent the tourism cultures presents unique perspectives, creating opportunities for growth on industry outperforming the global economy for the ninth consecutive year. both individual and collective levels. Tourism supports 330 Tourism generates 10.3% global Tourism plays a powerful role in increasing social engagement between host million jobs world wide gross domestic products communities and visitors. Cultural resources, such as historic landmarks, museums, and art galleries are vital in overcoming possible language barriers In 2019: and conveying local ideas and visions to tourists. This contact between the two parties leaves an impact on their needs, expectations, attitudes, and lifestyles The global tourist arrivals hit a as well. record 1.5 billion, representing The global economy grew by 2.5% a 3.5% for the sector While tourism itself fosters interaction between host communities and visitors, the increase in cultural tourism was seen in the 1980s and 1990s. Cultural The success of the tourism sector is owed to related industries, such as hospitality. With tourism was observed to preserve the local cultural assets by promoting over 700,000 hotels and resorts worldwide, WTTC posits the hospitality industry as a main them to visitors interested in heritage and cultural sites. Since the 1980s, the driver in global tourism value creation. United Nations Educational, Scientific and Cultural Organization (UNESCO) has identified World Heritage Sites, or cultural landmarks across the world that In 2019, all tourism markets observed an increase in arrivals, while the Middle East saw need to be preserved for future generations. In 2017, 39% of all international the fastest growth at +8%, followed by Asia and the Pacific at +5%. Industry related exports tourism arrivals accounted for cultural tourism. In 2018, a United Nations reached $1.7 trillion in 2018, accounting for 29% of global service exports and 7% of overall World Tourism Organization (UNWTO) study confirmed the importance of goods and services exports. cultural tourism and indicated that 89% of national tourism managements have adopted cultural tourism in their policymaking and forecast a further increase in cultural tourists in the following five years. 2019 Increase in arrivals: (% change) 10 9 These statistics represent the evolution and redefinition of cultural tourism from 8 promoting heritage sites to sharing the contemporary ‘lifestyle’ and ‘everyday 8 7 culture’ of a destination. This evolution reflects the development of production 6 6 6 5 and consumption of cultural assets in the current tourism environment, raising 4 4 4 the need for cultural assets to be developed sustainably, so that they can be 4 3 enjoyed in the future as well. 2 2 2

World Europe Asia and Americas Africa Middle east PURPOSE OF VISIT the paciﬁc 2018 2019 Source: World Tourism Organization (UNWO)

In 2018, Industry related exports reached $1.7 trillion: This accounts for: 56% 27% 12% 5% Leisure, recreation VFR, health, Business and Not specified 7% of overall goods and 29% of global service exports and holidays religion, other professional services exports SUSTAINED GROWTH

While the growth of the tourism industry, and along with it, the hospitality industry, has UNEP has predicted that at the current consumption rate of seen great social and economic rewards, the increase in the demand for travel has also the tourism and hospitality industry, by 2050 the following had various adverse effects. Local communities of mature markets, such as Barcelona, have vocalized antagonism at the increase in tourists impacting the urban infrastructure will increase of the city. The development of new destinations often overlooks the preservation of natural or cultural assets. Instances of construction for tourist and accommodation sites, (% increase) 300 increased air travel, and lack of waste management highlight the need for sustainable 251 tourism development. 250 200 According to UNWTO, the tourism industry accounts for 5% of the global CO2 emissions, 152 154 150 131 40% derived from air transport, 20% from hotels and accommodations, and the other 40% from transport segments such as cruises, cars, and trains. 100 50

Greenhouse Waste Energy Solid waste gas emissions generation consumption generation

Global CO2 emissions from Tourism Industry Source: United Nations Environmental Program (UNEP)

The consumption by hotels has generated an unsustainable increase in greenhouse gas from transport segments such emissions output, with an estimated energy consumption of 130 megajoules, and an as cruises, cars, average of 20.6 kilograms of CO2 per night. When it comes to waste production, the average and trains. 20% guest per night emits one kilogram of waste, of which 50% to 60% can be recycled. Water from air consumption tends to be the most excessive, averaging on 170 to 360 liters per night. 40% transport The statistics represent a need for re-strategizing a balance between sustainable efficient from hotels and operations and responsible production and consumption, which will result in economic accommodations 20% benefits for hotel operations, and contribute to the environment as well.

In the strive to reduce the negative impact of the industry, organizations such as UNWTO, Source: World Tourism Organization (UNWO) Global Sustainable Tourism Council (GSTC), Foundation for Environmental Education’s (FEE) create frameworks for hospitality establishments to operate in a green and sustainable manner.

The United Nations Environmental Program (UNEP) has predicted that at the current Businesses in the hospitality industry are taking the steps to align with the UN SDGs consumption rate of the tourism and hospitality industry, greenhouse gas emissions in order to minimize climate change, develop sustainable urban infrastructures, and will have increased by 131% in 2050, waste generation will have grown by 152%, energy protect the natural biodiversity of a destination. By adopting green practices that address consumption will have risen by 154%, and solid waste generation will have soared by energy and water efficiency, waste reduction, responsible sourcing, green cleaning and 251%. The increased consumption of natural resources will greatly impact the global housekeeping issues, hospitality establishments greatly contribute to the sustainable environment, especially in destinations renowned for their nature. growth of the industry. UNCHARTERED TERRITORIES

Sometimes the growth of the tourism and hospitality industry is stuttered due to UNWTO chose best practices in at least three categories of Healing for People, Healing for unpredictable events. In recent years, the industry has faced several global crises. For Prosperity, and Healing for Destinations. instance, global arrivals only recovered six months following the 2001 September 11 attacks in New York City, while in the aftermath of the 2008 Financial Crisis, the industry For the Healing for People category, the winning solutions sought to implement safety, took ten months to recover. Yet, on the opposite end of the spectrum, global arrivals grew sanitization and early detection methods for tourists and tourism employees. The the fastest after the 2003 SARS outbreak, proving the industry’s resilience in the face of Chameleon Digital Media & CleanScan initiative from Canada and USA presents employee unexpected events. training on hygiene protocol and monitoring through automated visitor and quality checkpoints. Canada’s OutPost Healthy Destinations offers a virtual global platform for Impact of three previous crises on world arrivals one-on-one patient-centric healthcare for the industry workforce and travelers alike.

Sept 11th SmartOccupancy in Spain offers 99% real-time visibility of occupancy levels of tourism and month 6: Global econ. crisis first month of growth month 10: hospitality businesses to avoid unknowingly exceeding capacity and endangering public 15 SARS first month of growth month 5: (intermittent) first month of growth health. 10 The Healing for Prosperity component invited applicants to rethink circular economy, 5 +4 +4 +2 revenue management, and investments. Czech Republic’s MyStay creates a contactless form of communication between hosts and guests for any and all travel accommodations. (% change) 0 -1 0 1 2 3 4 5 6 7 8 9 10 11 12 WAAM in Poland focuses on rebuilding travel confidence by installing disinfection gates of -5 travelers and their luggage at tourism-related establishments.

-10 The Healing for Destinations category emphasized the importance of recovery techniques -15 SARS Global econ. crisis Sept. 11th attacks for tourist destinations, crisis communication, and travel confidence. USA’s Airside Source: World Tourism Organization (UNWO) organization has pitched a globally accepted digital ID with key health information with a focus on eliminating privacy concerns while reducing shared touch points and overcrowding. More recently, as the COVID-19 pandemic ground the world to a halt and sent vast swathes Beautiful Destinations in USA has equipped tourism marketers with a Recovery Marketing of the world’s economic and trade nodes into total lockdowns, the tourism and hospitality Plan to understand the future of changing needs and preserve the industry’s growth. industry took the biggest hit in its history as well as compared to any other sector of the iBonus from Hong Kong, China has introduced a COVID19 Digital Prevention System to economy. By the end of Q1 of 2020, the industry saw a loss of 67 million global arrivals, a be installed in public places to record public movement. For positive cases reported by double-digit decrease of 22 percentage. As borders were closed, flights were grounded, medical authorities, the system can assess people who had contact with the infected and uncertainty loomed over the future of the industry, UNWTO, with the help of the person and put them on an alert list. World Health Organization (WHO), called on innovators worldwide to rebuild confidence in traveling and sustain the sector’s contribution to the global economy.

Under the banner of “Healing Solutions for Tourism”, entrepreneurs across the world were encouraged to rethink the future of the industry. Seizing the opportunity for continued Healing for people sustainable development, the initiative focused on four UN SDGs: #3 Good Health and Well- being; #8 Decent Work and Economic Growth; #9 Industry, Innovation and Infrastructure; and #17 Partnerships for the Goals. Healing for prosperity

Healing for destinations GIFT FOOD DELIVERY/ COMMUNI VOUCHERS TAKEAWAY CATION vouchers bring in cash in the short term Partner with a food delivery website or Update your guests on your situation and ensure that you will have guests in use your company's cars to deliver and reassure them of your health & the future meals safety measures Offer take-away to your guests Be available to answer questions In addition to standard vouchers, create special packages to increasespending Shorten the menu and donate food to Adjust messaging and show empathy avoid food waste Extend the redemption period to make Be creative in engaging your followers Offer online cooking classes to help and strengthening your community to In June 2020, FEE, through its Green Key program, selected the latest best practices to your vouchers more attractive guests cook their favourite meal at home increase loyalty and stay connected with you encourage green recovery of their awarded hospitality establishments in a post-COVID-19 tourism season. The #GreenKeyCares campaign aimed at sharing information in the hospitality sector that can be utilized by hotels to strategically plan for their future during MAINTENANCE TEAM SPIRIT REVENUE and after the COVID-19 pandemic. MANAGEMENT

Move forward maintenance schedules or Make health & safety the top priority for Don't drop your rates and keep use this time to make renovations your staff if you are still open long-term prices steady for when demand comes back Undertake preparation work for projects Stay in touch with your staff and keep up later in the year the good spirit Rethink cancellation policies For most of 2020, the future of tourism and hospitality industry remained tumultuous, even Encourage staff to take accrued leave or Look for government subsidies if several new trends became a silver lining for this important global economic contributor. unscheduled holidays Reduce operating hours For instance, the Healing Solutions program demonstrated the adoption of digital Use this time to train your team (online!) measures that allowed for more deliberate and conscious traveling. It also reaffirmed the industry’s commitment to sustainability practices in line with UN SDGs. FEE has created a new framework to ease the recovery of the hospitality sector. Despite the uncertainties, these steps taken by international stakeholders represent the unwavering commitment DIVERSIFYING MANAGE PREPARE FOR AND UPSELLING CANCELLATIONS RECOVERY the industry has to green practices and sustainable development. CAREFULLY Repurpose your assets, e.g. offer your Encourage your guests to postpone their Think about how to welcome back your cars for deliveries or offer up rooms as trip/booking instead of cancelling it guests with new added value home ofﬁces Extend the free-cancellation period Consider focusing on domestic tourism Think of new products & packages that in the ﬁrst period extend your guests' stay or increase Give a discount on your non-refundable spending rate Stay updated on rescheduled events Offer your premises to local authorities Support the local economy when for quarantined or medical personnel resuming purchases QATAR: A TRANSFORMATIVE JOURNEY

UNWTO has cited the Middle East as the leading market of 2019, with a growth The country’s urban transformation has established several opportunities of +8% in the tourism sector. As part of the Qatar National Tourism Sector for the growth of Qatar’s cultural, leisure, and business sectors. World-class Strategy 2030, Qatar has concerted its efforts to build a sustainable tourism museums are fast being added to the list of cultural attractions, with a focus infrastructure for its visitors. on introducing and establishing sociocultural dialogues. A diverse portfolio of shopping malls, hotels and resorts, sport stadiums, leisure and entertainment As the country continues to minimize its economic reliance on natural resources, parks all enhance the leisure experience in a vibrant urban environment. tourism has a significant effect on the economy of Qatar. The Qatar National Benefiting from its strategic location and national airline, Qatar Airways, Qatar Tourism Sector Strategy 2030 aims to boost the industry’s contribution to the has been able to focus on developing its state-of-the-art business and cultural GDP by 5.2% by 2030 and increase the employment rate from 1.8% to 5.3%. By hubs in order to sustain its unprecedented economic growth. 2030, international tourist arrivals are projected at 7 million. Such urban developments have paved the path for the tourism and hospitality industries to thrive in the country. According to Qatar National Tourism Council (QNTC), in the first quarter of 2019, the country welcomed 588,072 international The Qatar National Tourism Sector Strategy 2030 aims to: visitors, which reflected a 10% increase from the first quarter of 2018. This rise in the number of visitors was possible due to a range of cultural, sports and MICE • Boost the industry’s contribution to the GDP by 5.2% by 2030 events, such as Qatar IT Conference and Exhibition (QITCOM 2019), the World • Increase the employment rate from 1.8% to 5.3% Innovation Summit for Education (WISE), the 36th PSA Men’s World Squash Championship, the inauguration of the National Museum of Qatar, opening of the retail sector of the Katara Cultural Village, and the widely celebrated 10th anniversary edition of the Qatar International Food Festival. The strategic roadmap for Qatar’s sustainable development, Qatar National Vision 2030, is upheld by the four pillars of human, social, economic and environmental development. The tourism and hospitality sectors play a unique role in contributing to all these four pillars. According to Qatar National Tourism Council (QNTC), in Qatar is currently undergoing an impressive urban transformation. From the first quarter of 2019, the country welcomed 588,072 Corniche’s signature skyline to the bustling downtown, Qatar is strengthening international visitors, which reflected a 10% increase its position as a global destination in more ways than one. from the first quarter of 2018.

Culture, as a source of urban development strategies, is often used to signify the attractiveness of a place through destination branding, or place marketing. Place marketing, conducted by Destination Marketing Organizations (DMOs), is not only used to distinguish cities in order to attract residents, tourists, and investors but it is also applied in urban policymaking, allowing it to become more sustainable. ENVISIONING A SUSTAINABLE FUTURE An extremely hot arid climate, low rainfall rate (80mm/year), high humidity and no freshwater From outlining the need for sustainable tourism, UNEP has furthered the cause by bodies are the challenges Qatar faces when it comes to the country’s environment and illustrating the importance of the Green Economy, which has the potential to revitalize climate. Additionally, with a rising population of 2.8 million, the urban needs of the society the economy while securing social and environmental interests. The UNEP envisions the have increased as well. The rise in the population has in turn accelerated the demand growth of sustainable development by intrinsically tying the environment and economic for energy, construction, residential spaces and private transportation. In turn, these growth rather than sustaining them separately. demands have resulted in increased greenhouse gas emissions, mainly CO2, solid waste and pollution, and a pressure on natural resources, such as water. This balance is further sought in Qatar’s Environmental Sustainability Strategy 2017- 2022 since socioeconomic development in the country is accompanied by an increase Climate change, and CO2 emissions are challenges to the economic growth of Qatar. in population as well as an increase in its economy. The Strategy is built on the Qatar Hospitality development has seen an increase in the industrialization of the country, National Vision 2030 in order to assess the impact of the socioeconomic growth on the with the addition of six new hotel properties unveiled in the first quarter of 2019 alone, country’s natural heritage and environment. This strain on Qatar’s natural environment representing a 7% surge in the market supply compared to the first quarter of 2018. The and biodiversity has seen a rise in the need for public programs and activities to raise occupancy rate across 129 properties in 2019 was 69%, marking a 10% increase from the awareness for the reduction of the society’s carbon footprint. previous year. The growth of the hospitality industry is set to rise as the country prepares for the FIFA World Cup Qatar 2022™.

QATAR’S HOSPITALITY SECTOR: UPWARD TREND TO CONTINUE IN THE COMING YEARS Qatar’s hospitality market is Direct contribution of travel & expected to grow at a CAGR of tourism to GDP in Qatar is 12.1% (2017-2022) to expected to reach

Qatar residents consume Virtually 1.4 Billion USD 44.9 Billion QAR <1% 70% dominated by 4-star & 8.7% yearly rise from from 527 litres All water 5-star hotels 2018-2028 renewable of water per capita supplies are from sources per day desalination plants The Qatar National Tourism Sector Travel & Tourism investment in 2x strategy objectives by 2023: Qatar is expected to reach average Scarce 5.6 Million Tourists 14.5 Billion QAR 3x fresh water Average consumption 4% increase in sector’s 7.8% yearly rise from consumption in Europe reserves contribution to GDP 2018-2028 in UK

By 2023, Qatar’s tourism FIFA World Cup 2022 Qatar residents consume Qatar residents consume spending is expected to reach is expected to attract over

60% 40 Billion QAR 1.5 Million Tourists 16,183 kWh 1.4+ tonnes is Organic of municipal solid of electricity per waste Source: http://hospitalityqatar.qa/market-insights capita per day waste per year The Environmental Sustainability Strategy 2017-2022 has also set several key performance indicators (KPIs) to be achieved, such as comparing and reducing energy intensity across From: http://data.worldbank.org/indicator/EG.USE.ELEC.KH.PC/countries?display= ©Ecomena.com sectors, treating wastewater across sectors, and increasing renewable energy generation in the overall electricity portfolio. These efforts are executed through the collaboration between the public and private sectors, and introducing hospitality classification systems, where hotels are encouraged to acquire green certifications, adopt green measures, and improve their carbon footprint. FIFA WORLD CUP 2022™ CARBON EMISSIONS AND THE HOSPITALITY SECTOR The FIFA World Cup 2022™ carbon inventory shows that accommodation operations contribute a significant portion of total Tournament emissions. The FIFA World Cup™ is the largest single sporting event in the world. For the The Cornell Hotel Sustainability Benchmarking (CHSB) database of carbon first time it will be executed in Qatar with a compact hosting concept, with the emissions lists hotels in Qatar as some of the most carbon intensive in the shortest travel time between venues being 5 minutes and the longest an hour. world, with the average measuring 235kg CO2 per occupied room per night. This presents substantial opportunities to improve the carbon footprint of An estimated 1.5 million visitors will visit Qatar during the tournament over the accommodation in Qatar. span of 28 days. Many of these visitors will stay in hotels, campsites, apartments, and other accommodation. The increased population places an increased WASTE MANAGEMENT demand on essential services. However, by operating accommodation facilities Football matches in Europe normally generate around 0.8 kg of waste in an environmentally sustainable, efficient manner, the pressure placed on per spectator. Hotels create 1 kg of waste per guest per hotel night. These essential services can be eased during the tournament. figures are expected to be higher in the Middle East. Waste avoidance, reuse, segregation and recycling will be a core element of stadium operations during Responding to the aforementioned challenges, the FIFA World Cup Qatar the FIFA World Cup Qatar 2022™. Similarly, event organizers are working 2022™ Sustainability Strategy has targeted five areas of environmental focus with accommodation providers to implement sustainable waste management for the accommodation sector in Qatar: carbon emissions, waste management, practices. The aim is to avoid single-use items such as packaging and cutlery, green building, water, and air quality. reuse materials wherever possible, maximize recycling and ultimately eliminate waste sent to landfill. With the right principles and systems, waste can be avoided altogether or become a resource.

CARBON FOOTPRINT OF FIFA IN 2015 (TOTAL ESTIMATED EMISSIONS IN 2015 = 77,475 TONNES OF CO -EQUIVALENT) GREEN BUILDINGS 2 The accommodation industry continuously strives for efficiency and operational improvement to improve their visitor experience. This dedication to delivery excellence places the industry in a comfortable position to incorporate 89% Business travel sustainability initiatives in their operations. Hotels committed to sustainability therefore make a significant contribution to the green image of the country and Accommodation 3% the success of FIFA World Cup Qatar 2022™. 4% Logistics Venues such as stadiums can also enhance their operational sustainability 4% Other (commuter travel, food and beverages, by adhering to green building standards. Green building standards assist production and outsourced IT) the facilities in improving energy and water efficiency, avoiding and recycling waste, and increasing indoor air quality and occupant comfort. Third-party verification can be acquired to gain certification which ensures reliability in a facility’s green practices. CARBON FOOTPRINT OF THE 2018 FIFA WORLD CUPTM (TOTAL ESTIMATED EMISSIONS = 2,167,118 TONS OF CO -EQUIVALENT, INCLUDING 2 LEGACY EMISSIONS FROM VENUES AND TRANSPORT OF TICKET HOLDERS) Sustainability and post-tournament legacy use are at the core of all planning for the FIFA World Cup Qatar 2022™ in an effort to ensure that no “white elephant” 2% Other (incl. heating, electricity, venues are left behind after 2022, including accommodation. With collaboration refrigerant leakage, logistics) from the private sector, QNTC is developing sustainable tourist accommodation 3% Production and shipping of merchandise sold at the World Cup solutions to meet the temporary increase in demand without leaving facilities 4% Temporary facility construction that will not be used after the event and overburden the hospitality sector. 5% Food and beverages for fans in Beyond the traditional hotel accommodations, furnished residential apartments the stadium will be reclassified as tourist accommodations for the duration of the FIFA 12% Accommodation of staff, guests and volunteers World Cup Qatar 2022™. Other options under consideration include temporary 74% Transport (of staff, volunteers, accommodation in the form of cruise ships docked at the Doha Port. ofﬁcials, guests and ticket holder) FROM VISION TO REALITY

In 2013, the Green Hospitality Interest Group (GHIG) was established by QGBC to explore GREEN KEY CRITERIA the methods of integrating sustainability in the hospitality sector in Qatar. With a shared vision of transforming the sector, a diverse range of members of hoteliers, consultants, and government officials were brought together under the GHIG umbrella.

Staff involvement Enviromental Guest information Water After a series of invigorating meetings, seminars and workshops that explored topics Management varying from design to operational challenges and opportunities, GHIG recommended introducing a certification scheme for green hospitality establishments that would drive benchmarking, best practices and guidelines for sustainable operation in the sector. In 2015, GHIG recommended the introduction of the Green Key award in Qatar based on its credibility, international recognition, and adaptability to local markets. With the aim Energy Washing Food & Waste Administration to streamline the certification process, lower associated costs, and develop the national & Cleaning Beverage criteria, QGBC became the National Operator for Green Key in Qatar.

The Green Key Certificate is a leading international ecolabel that spans 65 countries and 3,200 establishments. Since 1994, the Green Key Certificate has been a standard of excellent Indoor Environment Green Areas Green Activities Corporate Social environmental responsibility and sustainability in the tourism sector. The international Responsibility accord represents a commitment tourism business make to ensure their practices adhere to the criteria set by FEE. The benefits of the Green Key Certificate include a step by step approach towards sustainability offered by the National Operator of the Green Key. The Certificate elevates the sustainability standards of an establishment and ensures its customers of its commitment The Green Key Certificate is a leading international ecolabel to green practices. The Certificate also acts as a motivating reward for the team involved that spans 65 countries and 3,200 establishments. in achieving the ecolabel. The award also elevates the brand presence of the business, as the Certificate is recognized by prestigious institutions such as UNEP, UNWTO, and GSTC. Comprehensive information The FEE framework offers hotels, restaurants, campsites, and many more the guidelines can be found on QGBC’s website: https://qatargbc.org/programs/greenkey needed to raise awareness about environmental management. The framework highlights the importance of various factors, such as staff involvement, energy consumption and QGBC’s continued contribution to sustainability in the hospitality sector is supported green activities, that contribute towards the environmental management of sustainability by collaborations with stakeholders such as QNTC, Qatar General Electricity & Water issues. Corporation’s (Kahramaa) campaign for the conservation and efficient use of water and electricity called Tarsheed, and the Supreme Committee for Delivery & Legacy. Such In 2017, QGBC officially launched the program during Qatar Sustainability Week. Over the partnerships have not only shed light on the importance of water and energy consumption, past three year, more than 17 establishments have enrolled in the Green Key program, but also on the holistic development of the hospitality sector. representing the growing interest in sustainability in the sector. In preparation of the FIFA World Cup Qatar 2022™, QGBC has partnered with the Supreme Committee for Delivery & Legacy and FIFA World Cup Qatar 2022™to drive a sustainable GREEN KEY CATEGORIES legacy in hospitality sector. The aim is to provide the sector with practical guidelines and best practices based on Green Key that resolve the current operational challenges in a sustainable manner that balance the triple bottom-line between social, economic and environmental impacts.

Through an informed approach to collect data, measure, verify, and benchmark industry Hotels Hostels Campsites Attractions Conference Restaurants practices, QGBC’s aim is to highlight the importance of a dedicated hospitality workforce Centers that seamlessly implements sustainability practices through their jobs and work towards a green hospitality sector that ensures the sustainable progress of the country. PATHWAY TO SUCCESS

Considering the significant impact of the hospitality industry has on environmental issues such as pollution and excess waste, adopting green practices or being certified as ‘green’ or ‘eco-friendly’ lends a positive attribution to hospitality services. Stakeholders such as the local community and tourists become more involved in green best practices. These steps also contribute towards the Green Economy envisioned by UNEP and the sustainability goals of the Qatar National Vision 2030. GREEN KEY BEST PRACTICES IN QATAR • Recycling cooking oil, papers and cardboard The prestigious Green Key ecolabel drives high sustainability standards, efficient • Active collaboration with suppliers, operations, and awareness across Green Key hotels’ diverse services. Green Key hotels • Guest awareness messages on Guestrooms waste reduction and third-party shops to offer guests a remarkable experience with a gentle footprint on the environment. Qatar’s Tv. Special channel. Hotels inform communicate the hotel green standards Green Key hotels have surpassed other hotels owing to Green Key policies, strategies and and involve the guests in the hotel’s to encourage them to follow the same as environmental activities like Celebrating provide services/ products to comply with best practices which are embedded in their day-to-day operations. earth hour, participating in “education above Green Key criteria. all” campaign..etc.In addition to provide • Disposables limited to take away and pool information about nearby green activities and areas. public transportation systems. • The stationery and brochures are eco- • Reduce footprint form laundary and labelled, be recycled or produced by housekeeping. All hotels enegage guests in a company with an environmental HOTELS’ BEST PRACTICES Towel and linen changing cards. management system.

• All our Green Key hotels have 75% Energy • Environmental mangement policy, a efficient lighting and energy efficient written statement by all Green Key appliances. hotels committing to less pollution • In order to maitain healthy indoor air • All hotels has a standard operational • Hotels and as part of their CSR perform many procedure to set temperature and Guest room community supporting activities like, Food, because of the hotel operation. It quality and reduce neagtive impact of temperatures between 21-24. clothes and blood Donation initiatives. usually covers energy and water toxic material on the environment all • Regular facility maintenance and standard for • CSR policy covers human rights, labour consumption, waste reduction and hotels uses Green cleaning products housekeeping to regulary report deficiencies rights and equity, safe and secure protecting natural resources. for daily use from a locally or and leaks. And engineering operational working environment, anti-corruption, and internationally recognized ecolabel. procedure and prevention maintenece policy commercial, sexual or any other form of to regularly maintain all electrical and exploitation or harassment, mechanical systems. • Designated parking areas for special needs, • Low occupancy room policy to save energy. rooms and brail Menu in F&B operations.

• Regular training, staff awareness • Water saving fixtures, faucets • All hotels offer and continuously increase the amount of organic, eco-labelled, fair-trade messsages and engagement activities and showerheads. Dual flush and labelled and/or locally produced food and to ultimately minimize the hotel’s sensored toilets and urinals. beverage products. The hotel provide also • Designated smoking areas for guests and environment footprint. vegetarian meals or even menus. staff. W DOHA HOTEL & RESIDENCES Corporate Social Responsibility • Education Above All: W Doha donated to the global initiative

Rating: Certiﬁcation: to empower children through education. 5 Stars Green Key certiﬁed since 2013 • Road to Awareness: In 2019, W Doha participated in Marriott’s Road to Awareness charity cycling event. All profits of selected Info: items from the menu were donated to “Education above all”. • Iftar for Cabs: W Doha donated 50 Ramadan food packages to Karwa taxis during the holy month in 2019.

Total number of Nearest Stadium: Nearest Metro Nearest Park: Access for people rooms: Station: with special needs: Doha Exhibition Ras Abu and Convention Hotel Park Staff Involvement 442 Aboud Stadium Yes Center Station In 2020, Due to the COVID-19 pandemic and low occupancy rates in hotels, W Doha staff were confined to their homes . The hotel Leading the way to sustainability and green hospitality, W Doha became the first Green management have kept staff informed and engaged through Key awarded hotel in Qatar in 2013. W Doha continuously works to improve its facilities, activities such as learning challenges, virtual Kahoot sessions and policies, and operations to adhere to the Green Key criteria, reflecting its commitment to competitions that raise awareness about safety during COVID-19, sustainable operations. The hotel communicates its environmental practices to its guests along with water and energy preservation. and staff and raises awareness for the local community by supporting social community development initiatives.

BEST PRACTICES

As part of Marriott International’s “Make a Green Choice” initiative, W Doha allows its guests to reduce their environmental footprint by foregoing their room’s housekeeping. The Marriott Bonvoy’s loyalty program awards guests by 500 points for each day they forego their housekeeping services.

During the seventh year of its Green Key award renewal, W Doha added new recycling streams for soap and empty coffee capsules. The hotel also launched digital newspapers and magazines to reduce paper waste. W Doha has implemented several measures to reduce waste generated in the staff cafeteria. The hotel shifted from disposable to stainless steel cutlery and designed a special magnetic bin lid to recover any accidentally disposed cutlery. To curb food waste, the staff cafeteria was redesigned from self- serving to staff-served

Environmental Management Customers are offered the Meeting Impact Report (MIR) tool to offset their carbon footprint after meetings and events. MIR calculates the carbon footprint of a customer’s meeting, tracks the sustainable practices incorporated during their event, and provides options for offsetting their carbon footprint. MARRIOTT MARQUIS CITY CENTER DOHA Staff Involvement Sustainability and awareness are the cornerstone of the hotel’s

Rating: Certiﬁcation: Award staff involvement initiatives such as staff tree planting, Vegetarian 5 Stars Green Key certiﬁed since 2018 Qatar Sustainability Award 2018 Thursday activities. In addition to “Trash & Show” where staff are Green Hotel to unleash their creativity designing a fashion show out of the Info: hotel’s non-organic waste. •

Total number of Nearest Stadium: Nearest Metro Nearest Park: Access for people rooms: Station: with special needs: Doha Exhibition Ras Abu and Convention Hotel Park 579 Aboud Stadium Center Station Yes

Marriott Marquis’ management has incorporated environmental responsibility into all business operations by planning environmental protection, review, and develop policies. Marriott Marquis’ environmental policy sets annual energy and water reduction targets, includes green procurement, responsible sourcing of materials and a systematic waste management plan which follows the 3Rs of reusing, reducing and recycling.

Water and energy reduction policies and responsible operations and maintenance attributed to 8% reduction in water usage, 2% in energy and around 31 tons less CO2 emissions in 2019 than 2018.

Committed to sustained dialogues about environmental matters, Marriott Marquis organizes effective training and activities to raise awareness for staff and visitors alike. Social media platforms are used to share environmental protection tips and information about Marriott Marquis’ achievements in green hotel practices.

BEST PRACTICES

Waste Reduction The hotel’s comprehensive waste management policy is aimed at making Marriott Marquis a 100% Plastic Free Hotel by rethinking disposables and replacing them with glass and compostable items. Guests are also included in waste management practices by placing recycling bins in the hotel rooms.

Food and Beverage Marriott Marquis has partnered up with Winnow, an organization focused on food waste solutions, and has been able to cut down on food waste by 68% in the hotel’s restaurant, and 78% in hotel banqueting which equates to 63,756 meals .

The hotel also utilizes Bio-Bins for food composting and uses the compost as soil in the hotel premises. Water Conservation SHERATON GRAND DOHA RESORT Sheraton Grand created a man-made water lagoon to utilize & CONVENTION CENTER seawater for a central air conditioning plant condenser. The lagoon replaced the hotel’s cooling tower for the plant and helped save space, water, and electricity. It also eliminated the need for

Rating: Certiﬁcation: Award chemical consumption to treat cooling tower water. The lagoon 5 Stars Green Key certiﬁed since 2018 Qatar Sustainability Award 2020 saved around 600,000 kwh of electricity per year and an estimated Green Hotel 100,000 cubic meters of water per year. Info: The hotel introduced a smart water irrigation system and connected it to the Doha a treated sewage effluent network. The system allows for unpotable water to be used for irrigation. Total number of Nearest Stadium: Nearest Metro Nearest Park: Access for people rooms: Station: with special needs: Sheraton Grand’s A/C condensate is collected to water nearby Doha Exhibition Ras Abu and Convention Hotel Park landscape areas. 371 Aboud Stadium Center Station Yes

One of Doha’s early landmarks, Sheraton Grand’s sustainable journey is just as remarkable Energy Conservation as its architecture. Sheraton Grand safeguards the environment by developing sustainable Sheraton Grand’s online monitoring system, Guestroom policies and procurement, utilizing green cleaning products, non- toxic building material Management System (GRMS), record the load pattern of a unit and organic pest management, and local products – 70% of the seafood served is locally and operate it in an effective manner without impacting the sourced. guest’s comfort in the room.

The hotel’s environmental footprint is reduced not only by water efficient fixtures and The system is also equipped with occupancy and humidity energy efficient lighting and appliances, but also by its Guest Room Management System sensors for guest room air-conditioning to optimize energy through and guest engagement initiatives such as Marriott’s “Make a Green Choice” to consumption. So far, this system has contributed to around 12% further involve guests in Sheraton Grand’s green practices. energy conservation.

BEST PRACTICES Corporate Social Responsibility • Ride for Education: In 2018 and 2019, Sheraton Grand and Qatar Marriott Business Council hosted the biggest charity Waste Reduction cycling event, ‘Ride for Education’ through the Road to Sheraton Grand went one step further in its waste reduction Awareness initiative. strategies with the help of the hotel’s Landscape Manager , who • Community Engagement: Sheraton Grand is involved in transformed hotel waste into art pieces. Using discarded cans, several staff, guest, and community engagement activities papers and cardboard. He, created artworks that adorn Sheraton such as ‘Move to Give’, a breast cancer initiative, ‘Build Your Grand’s back of the house. Cake’, a special needs initiative for children, ‘Waste into Art’ students’ art initiative at QGBC Eco-Schools Congress, and The hotel also introduced a kiosk in the lobby to allow guests ‘Make a Green Choice’, a sustainable guest loyalty program. a self-service option as an alternative to traditional front desk service. This measure reduces paper waste, and allows guests to bypass the reception, and search for nearby green activities and transportation systems. Guests are also included in waste management practices by placing recycling bins in the hotel rooms.

Sheraton Grand responded to the COVID-19 pandemic in a sustainable manner by replacing restaurant table menus with QR code displays that are scanned by smartphones. The practice not only reduced touchpoints for the staff and guests, but also decreased paper waste generated by frequent menu printing. RADISSON BLU DOHA HOTEL Corporate Social Responsibility • Blu Planet: Blu Planet is a towel replacement program that

Rating: Certiﬁcation: raises awareness and engages guests in reducing the water 5 Stars Green Key certiﬁed since 2018 footprint from laundering and housekeeping. It has partnered with the UK charity organization ‘Just a Drop’, to provide less Info: fortunate children in various parts of the world with safe drinking water. • Donations: As part of the “Think People” program, Radisson donates used clothing, towels, and bedsheets to charities, Total number of Nearest Stadium: Nearest Metro Nearest Park: Access for people Ramadan food donations to people in Industrial Area, and rooms: Station: with special needs: leftover event food donations to ‘Save Grace’, a food bank Khalifa Bin Mahmoud Al Bidda charity. International Station Park 583 Stadium Yes

Radisson Hotels has 305 ecolabeled hotels, which represents 80% of the chain’s hotels. Radisson Blu Doha is one of these ecolabeled hotels. It operates according to high performance standards and advocates socially and environmentally sustainable practices to staff and guests.

In order to comply with Green Key standards, Radisson Blu has managed to identify areas of improvement and implement innovative solutions through a responsible action plan. Radisson Blu managed to enhance its environmental performance and reduce its carbon footprint through a one-year plan to retrofit its lighting fixtures to obtain 75% energy efficient lighting fixtures and reconsidered its lighting design in public areas. The hotel also adapted its landscape and irrigation system in addition to Radisson Blu’s routine preventative maintenance plan for all hotel’s mechanical systems.

BEST PRACTICES

Water Conservation Radisson Blu implemented a sustainable building practice to realize environmental and economic benefits by applying a drip irrigation system, rescheduling irrigation time, and utilizing the A/C condensate as a source of water for irrigation.

Energy Conservation The hotel changed 75% of its light bulbs to energy efficient lighting fixtures in addition to rethinking lighting design in public areas, which eventually accounted for 9% reduction in total energy consumption. MANDARIN ORIENTAL DOHA Environmental Conservation Malika Honey is Mandarin Oriental Doha’s locally produced honey

Rating: Certiﬁcation: brand in partnership with Bu Saif’s Apiary from 15 Beehives. 5 Stars Green Key certiﬁed since 2020 Mandarin Oriental aims to encourage greater awareness of bees’ vital pollinators role and to support biodiversity through its own Info: beekeeping.

Total number of Nearest Stadium: Nearest Metro Nearest Park: Access for people Water Conservation rooms: Station: with special needs: The hotel conserves water by equipping hotel bathrooms with Ras Abu Aboud Msheireb Al Bidda water efficient fixtures and using unpotable water captured Stadium Station Park 249 Yes from rainwater and air condition water condensation. The hotel collects 351m3 rainwater and 3,780 m3 from air condition water Since opening in 2018, Mandarin Oriental Doha has been an environmentally friendly hotel. condensation.

Mandarin Doha is located in the world’s first sustainable downtown regeneration project, Msheireb Downtown, with one of the highest concentrations of LEED certified buildings. The Energy hotel‘s overall architectural design is built on key sustainability principles – the preservation The hotel houses 29 solar thermal panels and 49 photovoltaic of existing heritage sites, the use of natural light and ventilation, the utilization of material systems that produce 80% of the hotel’s hot water and around from the region, and the adoption of new technologies and practices that increase water 16,560 kwh of electricity annually. and electricity efficiency.

The hotel is committed to contributing to the local community with various activities and initiatives. It reflects Mandarin Oriental Hotel Group’s ‘Act with Responsibility’ philosophy and represents the hotel’s deeply ingrained sustainability values.

BEST PRACTICES

Staff Involvement Mandarin Oriental Doha distributed 20 Spathiphyllum plants to every back of house office to foster a connection with nature and reduce stress, increase productivity, decrease sickness and absence rates, purify air, reduce noise levels, and boost creativity.

Food and Beverage No Bin Tuesday is an initiative implemented to raise staff awareness about reducing food waste. Members of the hotel’s sustainability inform their colleagues about the significance of this day, the resources that are used to create food, and the role they can play in reducing food waste. THE ST. REGIS DOHA Energy Conservation St. Regis communicates to its guest at check-in, and to comply

Rating: Certiﬁcation: with the hotel’s empty room policy to reduce energy consumption, 5 Stars Green Key certiﬁed since 2019 that the housekeeping staff will turn the lights and appliances off and reset the room temperature to 22 °C in empty rooms, unless Info: guests communicate otherwise.

Total number of Nearest Stadium: Nearest Metro Nearest Park: Access for people Water Conservation rooms: Station: with special needs: In order to minimize water consumption from irrigation, St. Regis Lusail Al Qassar Katara Cultural has implemented a smart watering drip and nozzle system. The Stadium Station Village 336 Yes system is scheduled and timed according to moisture-based conditions. St. Regis Doha captivating activities driven by the urge to create social and environmental benefits. St. Regis advocates and communicates to staff and guests the hotel’s environmentally sustainable practices.

St. Regis has started at a policy level to drive sustainable and efficient operations with an overarching environment sustainability, waste management and green purchasing policy. To reduce its environment footprint, the hotel has replaced inefficient water fixtures in public areas to dual-flush and sensor fixtures. Aerators were installed in guest room showerheads to comply with 8L/m waterflow. The hotel has established a three waste- stream recycling program.

BEST PRACTICES

Waste Reduction In order to reduce waste, St. Regis has introduced a procedure to reduce disposables. They are used only upon request and are restricted to the pool area and for takeaway. Selected disposables are made with recycled plastic and paper.

Food and Beverage In an attempt to conserve endangered species, and as per Marriott International and Green Key award requirements St. Regis removed endangered species, such as hamour, from its restaurants’ menus. WARWICK DOHA

Rating: Certiﬁcation: 5 Stars Green Key certiﬁed since 2019 Info:

Total number of Nearest Stadium: Nearest Metro Nearest Park: Access for people rooms: Station: with special needs: Khalifa International Hamad Hospital Al Bidda 164 Stadium station Park Yes

Warwick Doha Hotel is committed to improving and reducing its operational impact on environment. Despite recycling the three streams of cooking oil, paper and plastic, the hotel segregates and weighs six waste streams according to the saying “If you cannot measure it you cannot manage it”. Measuring waste has enabled Warwick’s environmental management team to rethink operations and procedures to identify areas of improvement.

Raising awareness and offering staff training on environmental issues has unleashed creative ideas for the hotel’s sustainability practices, such as diverting waste from landfills.

In its pursuit to reduce the hotel’s environmental footprint, Warwick Doha has changed its inefficient light fixtures to LED and CFL lights, thus incorporating a total of 87% of efficient lighting in the hotel’s overall lighting fixtures.

BEST PRACTICES

Staff Involvement Staff training sessions have been conducted in addition to raising awareness on climate change. These sessions include exercises such as the footprint calculator, introduced by the engineering team, to train staff to become aware of their daily activities’ footprint, and learn how these footprint can be converted into planting trees and becoming more green.

Waste Reduction Food and beverage, housekeeping and engineering teams utilized out-of-service linen such as 35 damaged duvet covers and refurbished them into 150 pillowcases. Waste such as cardboard boxes and wood scraps have been transformed into restaurant displays and back of the house furniture pieces. A GREEN STAGE

With initiatives such as the Green Key Certificate, QGBC is offering the hospitality industry in Qatar tools they need to leverage their business in the field of sustainability. QGBC is also enabling them access to a global network of experts where they can keep abreast on the latest best-practice guidelines in the sustainable development of the industry.

This work with the hospitality industry and beyond is helping to create a healthier, more sustainable environment for Qatar’s residents’ to be proud of. QGBC is also helping the country prepare a new generation of professionals, which understands the importance of green building and sustainability. Importantly, QGBC is helping to further cement Qatar as one of the most visionary and progressive countries championing sustainability in the region and the world. Copyright © Qatar Green Building Council 2020