Sunshine Coast University Hospital (SCUH) Service Change Community Consultation Report
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Sunshine Coast University Hospital (SCUH) service change Community consultation report October 2016 Contents Project background The Sunshine Coast University Hospital (SCUH) At the same time, we will also be making changes Project background 1 is due to open to staff on 23 January 2017 and to the bus network in Nambour and surrounds, to the public in April 2017. The new hospital is part provide improved services and better connections How we planned your Sunshine Coast service change 2 of the 20 hectare Kawana Health Campus, which for local residents. includes the existing Sunshine Coast University In July and August 2016 we asked for your Private Hospital, and will be the main health facility How we consulted with the community 4 feedback on the proposed changes to existing bus on the Sunshine Coast. As part of the construction routes 600, 607 and 614 and new bus route 611. of the SCUH, a new bus station is being built next Your feedback has helped finalise the changes to How you participated in consultation 5 to the hospital. bus services on the Sunshine Coast, which will What you told us 6 We are working with local bus operator Sunbus deliver greater connectivity to the SCUH to make changes to bus services on the Sunshine and improve access to public transport across Coast prior to the opening of the new hospital the region. Information session feedback 11 on 23 January 2017. These changes will improve public transport access to the new How we’ve considered your feedback 12 station and support the ongoing development of the health precinct. Bus stops 15 What’s next 16 1 Maroochydore Key In addition to this, we used patronage data to see 600 611 614 N How we planned where and when people travel on existing routes, Maroochydore stationThe Esplanade Proposed route 600 CottonKing Tree St Pde Proposed route 607 test drove potential bus routes, conducted site SixthAv Sunshine Plaza First Av Kuluin Horton Pde Proposed route 611 your Sunshine Coast visits and gathered feedback from customers Proposed route 614 Bus station through information sessions and an online survey. Alexandra Pde Maud St service change Shopping centre The changes to bus services on the Sunshine School Sugar Rd ducational institution To design the proposed changes to bus services Coast have been designed to provide: 600 Wises Rd Alexandra Hospital on the Sunshine Coast, we have used best Daydream Ct • connectivity to the new SCUH, including a new 611 Headland Fare zone boundary industry practice, the technical expertise of our bus station and one new bus route Delorane Dr Glen Kyle Dr Venning St transport planners, and modelling based on Walan St 614 Hancock St • an increase in bus service frequency and hours Parkyn Pde existing customer travel data. Mooloo Rd l a ba of operation to some routes Rd Links Golf Mountain Creek Foote St Prior to consultation, we reviewed existing bus Buderim State Schools River Espl Lady Musgrave Dr Brisbane Rd routes and timetables and worked closely with your • weekend services to be introduced to some Mooloolaba MolokaiK Dr Buddina Mountain Creek a TAFE ra local bus operator and key stakeholders within the areas for the first time Shopping Village w atha Minyama r D D r Mountain t Kawana Health Campus to plan a more efficient, h g • better access to public transport on the i Creek r w integrated and easier-to-use network. t r Sunshine Coast. Rd Bark Stringy Karawatha Dr a C t P 614 Kawana station Glenfields Blvd y Kawana Shoppingworld a Zone 6 rw t o Mo Sunshine Motorway ne shi Parrearra Sun Kawana Way 607 Sippy Downs Dr University of the Sunshine Coast Claymore Rd Kawana Island Blvd USC station Palkana Dr University Way 607 Warana 600 Kawana Way 607 Nicklin Way Innovation Pkwy Kawana Private Hospital Capital Place Bokarina Bragg St Kawana Waters Doherty St La State College ke Ka Sunshine Coast University Private Hospital wan Florey Blvd a Blvd Sunshine Coast University Hospital station 611 Sunshine Coast University Hospital Eccles Blvd Birtinya Blvd Palmview Wurtulla Kawana Way Wurtulla Shopping Village Meridan Plains C r ee 607 ks id e Caloundra-Mooloolaba Rd B l vd Erang St Zone 5 B uderim Currimundi Rd Parklands Blvd Currimundi St Markets Dicky Caloundra Rd Battery Hill Beach Little Mountain Beerb Cooroy St urrum St Sugarbag R d 600 Roderick St Nicklin Way Rinaldi St Elizabeth St Moffat Beach Shelly Maltman St N Edmund St Beach Caloundra 600 607 Caloundra station Bulcock St Centrepoint Shopping Plaza Moreton Pde Cooma Tce Knox Av Knox 2 3 Hard copy surveys were also made available at How we consulted information sessions, for residents without internet How you participated in consultation access. with your community During the four week consultation period, more The consultation program was promoted via: than 900 interactions with the community were On Tuesday 12 July 2016, TransLink announced • the TransLink website and Have Your Say recorded through a range of activities. community consultation on the proposed SCUH community engagement hub service change. Following this, we held a four week consultation program from Friday 15 July to • posts on TransLink’s Facebook and Twitter accounts Sunday 14 August 2016. 1,030 visits to the 701 people attended The consultation program was an opportunity for • signage at bus stops and stations across the Have Your Say information sessions you to have your say on the proposed changes Sunshine Coast region community to Sunshine Coast bus services and provide • advertising in local newspapers and local media engagement hub feedback to help us shape the final design of the coverage bus network. • information sessions at shopping centres, During the consultation period, information about community centres and transport hubs 226 surveys 4 enquiries the proposed service change, including interactive completed via phone, email maps, were made available via the TransLink • flyers distributed by TransLink staff at key and correspondence website and on the Have Your Say community transport hubs and on-board bus services engagement hub. Nine information sessions • distribution of TransLink’s e-Newsletter to over were held across the Sunshine Coast region, and 362,300 registered customers. residents were invited to provide feedback through an online survey. 23,597 people reached through TransLink’s Facebook page Online survey In total, 701 people attended information sessions to speak directly with TransLink staff about the The online survey asked a number of questions SCUH service change and provide feedback on about the way you currently use public transport the proposed changes. on the Sunshine Coast and how you plan to use it following the opening of the hospital and Letters, emails and phone calls implementation of the proposed SCUH service change. During the four week consultation period During the consultation period, we received four 226 people submitted their feedback through the letters, emails and phone calls via TransLink online survey. contact channels regarding the proposed SCUH service change. Information sessions Social media From Monday 1 to Saturday 13 August 2016, nine information sessions were held at locations During the consultation period, 11 social media across the Sunshine Coast region: posts were made on the TransLink Facebook page promoting the community information sessions and • University of the Sunshine Coast (USC) bus online survey, reaching 23,597 people. station • Buderim War Memorial Hall Stakeholder briefings • Caloundra Library Briefings were held with a range of key stakeholder groups, including elected representatives, • Sunshine Plaza, Maroochydore and Queensland Health, Sunshine Coast Council, bus • Kawana Shoppingworld. operators and community groups. The briefings were an opportunity for stakeholders to learn about the consultation program and provide their feedback on the proposed changes. 4 5 Where you live What you told us Where you live Where, when and how often you travel The majority of respondents told us they: By having your say on the proposed SCUH service • use public transport to travel to/from work change, you have helped us understand how (28.9 per cent) and local shopping centres or public transport is currently used on the Sunshine community facilities (28.9 per cent) Coast and how you will use it to access the new health facility when it opens. • use public transport in the weekday mornings (35.2 per cent) and weekday afternoons This is what you told us: (25 per cent) Where you live • use the bus five or more days a week (39.7 per cent) • 97.1 per cent of people who completed the online survey live in the Sunshine Coast region. • use the train three or more days a week The remaining 2.9 per cent live in the Moreton (37.5 per cent). Bay and Brisbane regions. • The highest number of responses were from residents in: Buderim Mountain Creek ParrearraBuderim Currimundi Mooloolaba Other Where you travel Where you travel - Buderim (8.4 per cent) Mountain Creek 70 - Mountain Creek (8.4 per cent) Parrearra 60 Currimundi 50 - Parrearra (5.3 per cent) 40 Mooloolaba - Currimundi (4.4 per cent) 30 Other 20 - Mooloolaba (4.4 per cent). No. of respondents 10 How you currently travel 0 MostMost frequentfrequent mode mode of transport of transport • The majority of respondents are bus users, with Other 60.6 per cent travelling mostly by bus to their To/from work destination. To/from school To/from major events • The second and third most commonly used I don't use public transport To/from university or other modes of transport by respondents is private To/from visiting friends/family To/from local shopping centres To/from medical appointments vehicle, with 31.4 per cent and train, with Purpose of travel 3.5 per cent.