Sunshine Coast University Hospital (SCUH) Service Change Community Consultation Report

Sunshine Coast University Hospital (SCUH) service change Community consultation report

October 2016 Contents Project background The Sunshine Coast University Hospital (SCUH) At the same time, we will also be making changes Project background 1 is due to open to staff on 23 January 2017 and to the bus network in Nambour and surrounds, to the public in April 2017. The new hospital is part provide improved services and better connections How we planned your Sunshine Coast service change 2 of the 20 hectare Kawana Health Campus, which for local residents. includes the existing Sunshine Coast University In July and August 2016 we asked for your Private Hospital, and will be the main health facility How we consulted with the community 4 feedback on the proposed changes to existing bus on the Sunshine Coast. As part of the construction routes 600, 607 and 614 and new bus route 611. of the SCUH, a new bus station is being built next Your feedback has helped finalise the changes to How you participated in consultation 5 to the hospital. bus services on the Sunshine Coast, which will What you told us 6 We are working with local bus operator Sunbus deliver greater connectivity to the SCUH to make changes to bus services on the Sunshine and improve access to public transport across Coast prior to the opening of the new hospital the region. Information session feedback 11 on 23 January 2017. These changes will improve public transport access to the new How we’ve considered your feedback 12 station and support the ongoing development of the health precinct. Bus stops 15

What’s next 16

1 Maroochydore Key In addition to this, we used patronage data to see 600 611 614 N How we planned where and when people travel on existing routes, Maroochydore stationThe Esplanade Proposed route 600 CottonKing Tree St Pde Proposed route 607 test drove potential bus routes, conducted site Sixth Av Sunshine Plaza First Av Kuluin Horton Pde Proposed route 611 your Sunshine Coast visits and gathered feedback from customers Proposed route 614

Bus station through information sessions and an online survey. Alexandra Pde Maud St service change Shopping centre The changes to bus services on the Sunshine School Sugar Rd ducational institution To design the proposed changes to bus services Coast have been designed to provide: 600 Wises Rd Alexandra Hospital on the Sunshine Coast, we have used best Daydream Ct • connectivity to the new SCUH, including a new 611 Headland Fare zone boundary industry practice, the technical expertise of our bus station and one new bus route Delorane Dr Glen Kyle Dr Venning St transport planners, and modelling based on Walan St 614 Hancock St • an increase in bus service frequency and hours Parkyn Pde existing customer travel data. Mooloo Rd l a ba of operation to some routes Rd Links Golf Mountain Creek Foote St Prior to consultation, we reviewed existing bus Buderim State Schools River Espl Lady Musgrave Dr

Brisbane Rd routes and timetables and worked closely with your • weekend services to be introduced to some Mooloolaba MolokaiK Dr Buddina Mountain Creek a TAFE ra local bus operator and key stakeholders within the areas for the first time Shopping Village w

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Sunshine Coast. Rd Bark Stringy Karawatha Dr a C t P 614 Kawana station Glenfields Blvd y Kawana Shoppingworld a Zone 6 rw t o Mo Sunshine Motorway ne shi Parrearra Sun Kawana Way 607 Sippy Downs Dr University of the Sunshine Coast Claymore Rd Kawana Island Blvd USC station Palkana Dr University Way 607 Warana

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Kawana Way

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Birtinya Blvd Palmview Wurtulla Kawana Way Wurtulla Shopping Village

Meridan Plains C r ee 607 ks id e Caloundra-Mooloolaba Rd B l vd Erang St Zone 5 B uderim Currimundi Rd Parklands Blvd Currimundi St Markets Dicky Caloundra Rd Battery Hill Beach Little Mountain Beerb Cooroy St urrum St

Sugarbag R d 600 Roderick St

Nicklin Way Rinaldi St Elizabeth St Moffat Beach Shelly

Maltman St N Edmund St Beach Caloundra 600 607 Caloundra station Bulcock St Centrepoint Shopping Plaza Moreton Pde

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2 3 Hard copy surveys were also made available at How we consulted information sessions, for residents without internet How you participated in consultation access. with your community During the four week consultation period, more The consultation program was promoted via: than 900 interactions with the community were On Tuesday 12 July 2016, TransLink announced • the TransLink website and Have Your Say recorded through a range of activities. community consultation on the proposed SCUH community engagement hub service change. Following this, we held a four week consultation program from Friday 15 July to • posts on TransLink’s Facebook and Twitter accounts Sunday 14 August 2016. 1,030 visits to the 701 people attended The consultation program was an opportunity for • signage at bus stops and stations across the Have Your Say information sessions you to have your say on the proposed changes Sunshine Coast region community to Sunshine Coast bus services and provide • advertising in local newspapers and local media engagement hub feedback to help us shape the final design of the coverage bus network. • information sessions at shopping centres, During the consultation period, information about community centres and transport hubs 226 surveys 4 enquiries the proposed service change, including interactive completed via phone, email maps, were made available via the TransLink • flyers distributed by TransLink staff at key and correspondence website and on the Have Your Say community transport hubs and on-board bus services engagement hub. Nine information sessions • distribution of TransLink’s e-Newsletter to over were held across the Sunshine Coast region, and 362,300 registered customers. residents were invited to provide feedback through an online survey. 23,597 people reached through TransLink’s Facebook page

Online survey In total, 701 people attended information sessions to speak directly with TransLink staff about the The online survey asked a number of questions SCUH service change and provide feedback on about the way you currently use public transport the proposed changes. on the Sunshine Coast and how you plan to use it following the opening of the hospital and Letters, emails and phone calls implementation of the proposed SCUH service change. During the four week consultation period During the consultation period, we received four 226 people submitted their feedback through the letters, emails and phone calls via TransLink online survey. contact channels regarding the proposed SCUH service change. Information sessions Social media From Monday 1 to Saturday 13 August 2016, nine information sessions were held at locations During the consultation period, 11 social media across the Sunshine Coast region: posts were made on the TransLink Facebook page promoting the community information sessions and • University of the Sunshine Coast (USC) bus online survey, reaching 23,597 people. station • Buderim War Memorial Hall Stakeholder briefings • Caloundra Library Briefings were held with a range of key stakeholder groups, including elected representatives, • Sunshine Plaza, Maroochydore and Queensland Health, Sunshine Coast Council, bus • Kawana Shoppingworld. operators and community groups. The briefings were an opportunity for stakeholders to learn about the consultation program and provide their feedback on the proposed changes. 4 5 Where you live What you told us Where you live Where, when and how often you travel The majority of respondents told us they: By having your say on the proposed SCUH service • use public transport to travel to/from work change, you have helped us understand how (28.9 per cent) and local shopping centres or public transport is currently used on the Sunshine community facilities (28.9 per cent) Coast and how you will use it to access the new health facility when it opens. • use public transport in the weekday mornings (35.2 per cent) and weekday afternoons This is what you told us: (25 per cent)

Where you live • use the bus five or more days a week (39.7 per cent) • 97.1 per cent of people who completed the online survey live in the Sunshine Coast region. • use the train three or more days a week The remaining 2.9 per cent live in the Moreton (37.5 per cent). Bay and Brisbane regions. • The highest number of responses were from residents in: Buderim Mountain Creek ParrearraBuderim Currimundi Mooloolaba Other Where you travel Where you travel -- Buderim (8.4 per cent) Mountain Creek 70 -- Mountain Creek (8.4 per cent) Parrearra 60 50 -- Parrearra (5.3 per cent) Currimundi 40 Mooloolaba -- Currimundi (4.4 per cent) 30 Other -- Mooloolaba (4.4 per cent). 20 No. of respondents 10 How you currently travel 0 MostMost frequentfrequent mode mode of transport of transport • The majority of respondents are bus users, with Other 60.6 per cent travelling mostly by bus to their To/from work destination. To/from school

To/from major events • The second and third most commonly used I don't use public transport To/from university or other modes of transport by respondents is private To/from visiting friends/family To/from local shopping centres To/from medical appointments vehicle, with 31.4 per cent and train, with Purpose of travel 3.5 per cent. • 48.8 per cent of respondents have transferred between bus services. • 41.9 per cent of respondents have transferred When you travel When you travel between bus and train services. 200 • Only 1.8 per cent of respondents do not 180 currently use public transport. 160 140 Bus Private vehicle Train I don'tBus use public transport Cycle Taxi Walk 120 100 Private vehicle 80 Train 60 No. of respondents I don’t use public 40 transport 20 Cycle 0 Weekday Weekday Weekend Weekend Weekday Weekend Taxi mornings afternoons mornings afternoons evenings evenings

Walk Time of travel 6 7 Which bus route/s you normally travel on How you will access the SCUH when Which route you will use in future it opens • The majority of respondents normally travel • People who completed the online survey said on route 600 (15.7 per cent) – Caloundra to • 70.7 per cent of people who completed the they will use the following bus routes in future: Maroochydore via Mooloolaba. online survey said they will travel by bus to -- New route 611 (25 per cent) access the SCUH when it opens • The second most commonly used bus service -- Route 607 (22.6 per cent) was route 607 (9.6 per cent) – Caloundra to • The second most commonly used mode of University via Kawana, and third was route 614 transport to access the SCUH when it opens is -- Route 600 (22.3 per cent) (7.6 per cent) – Kawana to Maroochydore via private vehicle (22.5 per cent). -- Route 614 (14.9 per cent). Mountain Creek. • 15.2 per cent of respondents said they will not use any bus services in future.

Which bus route/s Whichyou normally bus route/stravel on you normally travel on

80 WhichWhich route/s route you youwill use will in future use in future 70

40 611 30 607

No. of respondents 20 600 10 None 0 614 600 607 614 602 605 615 618 616 620 610

Bus route

611 607 600 None 614

How you Howwill youaccess will access the the hospital hospital when when it opens it opens How your journey will be affected by the proposed changes • Looking at the proposed SCUH service change, -- 19 respondents said they think they would 27.9 per cent of respondents said their journey travel more often following the change. Bus may be better following the change. -- 10 respondents said they think they would Private Vehicle -- Of those, 31 respondents said they think be able to travel to a different location that Other they may have a better connecting service would be more suited to their travel needs. Walk following the change. -- 6 respondents said they think they may have Cycle -- 31 respondents said they think they may a less crowded bus. have to wait less for a bus service. Taxi • 24.8 per cent of people who completed the -- 24 respondents said they think they may online survey said they were not sure if they have a more reliable journey. would be affected by the proposed service change.

Bus Private Vehicle Other Walk Cycle Taxi continued...

8 9 How your journey will be affected by the proposed changes • 23.4 per cent of people who completed the -- 15 respondents said they think they may How your journey will be affected by the proposed changes online survey said their journey may be worse have a less reliable journey. following the change. -- 10 respondents said they think they may -- Of those, 30 respondents said they think need to transfer to a bus/train as part of their they may need to wait longer for a bus. journey. My journey may be better -- 25 respondents said they think they may -- 7 respondents said they think they may no I’m not sure yet if I will be affected have a worse connecting service. longer use public transport to travel. My journey may be worse -- 23 respondents said they think they may -- 5 respondents said they think they may have need to travel at a time which is less a more crowded bus. My journey won’t be affected suitable. I don’t catch these routes Other • 9 per cent of people who completed the online survey said their journey would not be affected by the proposed service change.

How your journey may beHow better your journey may be better My journey may be better I'm not sure yet if I will be affected

35 Information session feedback My journey may be worse My journey won't be affected 30 Common comments: 25 I don't catch these routes• Improved connections Otherare needed between • Realign route 607 to travel along Grand 20 routes 605 and 615 to trains at the Parade in Parrearra, instead of Kawana Landsborough station. Island Boulevard. 15 Increase the span of hours on routes 607 and 10 • Route 611 to do a loop along Birtinya • No. of respondents Boulevard in Birtinya, prior to travelling to 611 to the SCUH, to cater for staff shift times. 5 the SCUH. 0 A better Wait less for A more I would travel I would travel A less Other • Maintain the half hourly frequency of route 614. connecting a bus reliable more often to a different crowded bus service journey location

Reasons for a better journey

How your journey mayHow be worse your journey may be worse

35 30 25 20 15 10

No. of respondents 5 0 Wait A worse Need to A less Need to No longer A more Other longer for connecting travel at a reliable transfer to use public crowded a bus service less journey a bus/train transport bus suitable time

Reasons for a worse journey

10 11 How we’ve considered your feedback We’ve listened to your feedback and have introduced weekend services on route 607, travelling between Throughout the consultation period we received a We will closely monitor and review patronage More weekend services Caloundra and University via Kawana. Route 607 will variety of feedback on the proposed bus network levels as well as developing areas without public You told us you would like operate from 6am – 10pm every 60 minutes on weekends, changes. transport across the Sunshine Coast network more weekend services on where services did not previously run. following implementation of the SCUH service Your feedback on the proposed service change the Sunshine Coast. New route 611 will also operate on weekends between change, to ensure you have better access to public has provided valuable insight on how you currently Maroochydore and the SCUH via Kawana from transport and connectivity to the hospital. use public transport on the Sunshine Coast and 6am – 10pm every 60 minutes. how you hope to use it in future to access the Here’s a summary of the most common feedback SCUH when it opens. and how it has helped finalise the service change for implementation. We’ve listened to your suggestions about how you would like to see Sunshine Coast bus services operate in the future and considered this alongside Thank you for your feedback and identifying the need the technical advice of our planners and current for half hourly frequency on route 614 (Kawana to patronage data. Maintain half hourly Maroochydore via Mountain Creek) on weekdays. While frequency of route 614 current patronage levels do not support this level of service, We’ve listened to your feedback and have worked with Some of you told us that we will continue to monitor patronage data on route 614 to determine if there is a need to further review the frequency Extend the operating your local bus operator to shift the hours of operation on you would like to see the of this service in the future. School students travelling from hours in the evening for route 607 (Caloundra to University via Kawana) to frequency of route 614 Mountain Creek State School or High School may be able buses departing from 6am – 10pm on weekdays and weekends. This service maintained at half hourly, to to catch a school bus to their destination. The proposed the SCUH will also be realigned to provide a direct connection from connect you to Kawana and Maroochydore more often. SCUH service change was developed to provide residents Several of you told us it was Caloundra to the new SCUH bus station at the hospital. with improved connectivity to the SCUH hospital first important for buses to run We have also shifted the span of hours on new route 611 and foremost. later in the evening from the (Maroochydore to SCUH via Kawana) to 6am – 10pm SCUH bus station on routes on weekdays and weekends. This will provide a direct 607 and new route 611. This connection from Maroochydore to the new SCUH bus is to cater for staff end of shift station at the hospital. Direct services to the times at the new hospital. SCUH from various These changes will ensure staff are able to catch bus locations on the Thank you for your feedback and identifying the need for services home after 9.30pm, following their rostered shifts. Sunshine Coast direct bus services to the SCUH from various locations During consultation you throughout the Sunshine Coast bus network. Services between the SCUH and major centres have been designed We’ve listened to your feedback and have identified the told us you needed direct to follow the most direct and efficient route alignments, need for Nambour hospital staff to have access to the services to the SCUH from hence this feedback has not been incorporated into the SCUH when it opens, as many staff will be transferred various other locations on the SCUH service change. to the new health facility. We have improved connection Sunshine Coast, in addition times between route 610 (Nambour to Maroochydore via to Caloundra, Kawana, Passengers can transfer at Caloundra, Kawana, Provide connectivity Kunda Park) services and new route 611 (Maroochydore Maroochydore and University Maroochydore and University of the Sunshine Coast bus between Nambour and to SCUH via Kawana) to allow for efficient connectivity to of the Sunshine Coast stations to catch direct services to the SCUH. the SCUH and from the new hospital and to enable staff transfers bus stations. Numerous people informed within Queensland Health. We will also introduce additional us that it was important for route 610 services at the beginning and end of each day to Nambour hospital staff to connect with route 611 services to the SCUH. A direct service have a direct bus service to Routes 610 and 611 cannot be combined into one direct between Noosa and We’ve listened to your feedback and recognise the need and from the SCUH to enable service, due to the difference in frequency and operating the SCUH for Noosa residents to access the SCUH when it opens. staff transfers. hours between the two. A longer bus route would result During consultation, some We have provided better connection times between route in lengthier running times, making it less reliable for of you told us that it was 620 (Noosa to Maroochydore via Peregian Beach) and new passengers. It would also impact connections with other important for Noosa residents route 611 (Maroochydore to SCUH via Kawana). This will bus services and cause delays in other routes starting to have a direct bus service make connections for customers travelling from Noosa to on time. to and from the SCUH. the SCUH as seamless and efficient as possible.

12 13 Bus stops

New bus stop locations A new pair of bus stops will be constructed on Florey Boulevard near Birtinya Boulevard in Birtinya. Passengers will be able to use these stops to catch route 611, following implementation of the SCUH service change in early 2017. We are still investigating additional new bus stop locations across the Sunshine Coast network, to be constructed in preparation for the SCUH service change on 23 January 2017. Residents and property owners adjacent to new bus stops to be constructed, will receive a formal notification of the new stop location and stop type prior to any construction commencing.

Changes to existing bus stops A pair of bus stops will be removed at the Sunshine Coast Private University Hospital in Birtinya. Passengers who currently use these stops can catch their service from the new SCUH bus station once it becomes operational on 23 January 2017, which is located around 100 metres south. A pair of bus stops will reopen on Lake Kawana Boulevard near The Decks in Birtinya. Passengers will be able to use these stops to catch route 611, following implementation of the SCUH service change.

14 15 What’s next

How will we keep you informed? We will let you know more about your new bus network through: • information on the TransLink website and Have Your Say community engagement hub • advertising in local newspapers • signage at key local bus stops and stations • TransLink staff out on the network and at key community locations • letterbox drop to residents in the Sunshine Coast and surrounding areas • information and timetables at community information displays • posts on the TransLink Facebook and Twitter pages • distribution of TransLink’s e-Newsletter to over 362,300 registered customers. Keep an eye out for this information in late October and early November 2016.

Timetables and journey planner New bus timetables will be available in late October and early November 2016, prior to the service change being implemented on 23 January 2017. You can get a copy of your new bus timetable: • by visiting translink.com.au • at a local information display in November 2016 • by calling 13 12 30 and requesting a copy to be posted to you. You’ll also be able to plan your journey via the journey planner and the MyTransLink app before the service change goes live.