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Everton, Kensington, Fairfield & 42519_EvertonCharter 25/7/06 1:58 pm Page 3

Introduction 2

Council I will support proposals which give local people a greater say in decisions that affect the area in which they live.

Councillor Warren Bradley Leader of the City Council Contents

Welcome to your local 3 Your Council community charter 4 Your Neighbourhood 5 Clean Neighbourhood I am delighted to provide the introduction to the second edition of the Community Charter. 8 Healthy Neighbourhood The City Council is committed to providing 9 Housing good quality value for money services and the 10 Safe Neighbourhood Charter sets out the high standard of service 12 Learning Neighbourhood that you as a local resident can expect to receive from the City Council & its partners. 15 Other Useful Contacts 16 Contacting Your Council The Charter also sets out what you can do as a local resident or business owner to play your part in helping to make your neighbourhood clean, safe and green.

Your local Neighbourhood Committee will be working with you to make sure that standards in service delivery are met and to deal with local problems. Our aim in 2006 is to improve community engagement .

This is an opportunity for you to get involved and have a say about the services that affect you and where you live. In my opinion local neighbourhoods are very important and as the Leader of the City

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Your Council 3

Your Local Councillors Your area is represented on the City Council by 9 local councillors. They hold regular surgeries in your community, which are open to everyone.

How the Council Operates

City Council Executive Board Select Committees

Day to day decisions on Council Approves the Constitution, Budget Scrutinise and monitor all functions and consideration of and Policy Framework and major portfolio areas and assist in issues from Select Committees Plans and Strategies the development of policy and Neighbourhood Committees

Neighbourhood Regulatory Committees Committees Forward Plan (Sets out the Key decisions which Consider local issues including will be made by the Council and local service performance, planning Planning, Licensing, Street Trading, Executive Board) applications, youth funding and Standards and Appeals Committees plans for the neighbourhood

Your Neighbourhood Committee , Kensington & Fairfield and Picton Neighbourhood Committee meets every seven weeks. It debates local issues, keeps an eye on local services and checks the council is meeting standards. Going to Councillor Councillor Councillor Jane Corbett John McIntosh Frank Prendergast meetings is a great way to get involved in your community: you can find out what’s going on in your neighbourhood and put forward your comments and views.

Other Council Meetings Many council meetings are open to the public Councillor Councillor Councillor - anyone can attend. Dates of meetings, Louise Baldock Frank Doran Richard Marbrow agendas and reports are published on the council website (www.liverpool.gov.uk) or are available by contacting the council.

Contact details for your councillors and their regular surgeries are available by ringing 225 2354 (Liberal Democrat office) or 225 2366 (Labour Group office) or visit the Council website Councillor Councillor Councillor (www.liverpool.gov.uk) Ian Jobling Andrew Makinson Laurence Sidorczuk

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Your Neighbourhood 4

46,000 people live in the 3 electoral Your Green spaces are Everton Park, wards of Everton, Kensington & Farnsworth Park, Newsham Park which is Fairfield and Picton which make up a Conservation Area and Park. the Neighbourhood Committee area of Liverpool. This is 11% of the city’s Investing In Your Area population. A lot of public and private money is being invested in your area, specifically along The area stretches from Everton Valley and the Eastern Approaches Area and Edge Smithdown Road, including Everton Park and Lane corridor, to improve housing and the industrial/residential areas of Edge Hill local amenities, increase job opportunities and Scotland Road and make it an even better place to live.

It has high proportions of both privately rented properties and Council housing, with low levels of owner occupation compared to the rest of the City. The housing type is mainly terraced property, especially in the Kensington, Picton and edge Hill.

Many of the jobs in the area are focussed around Liverpool Digital, Wavertree Technology Park, Taylor Street and Rose Place (industrial Shopping and community facilities at Great estates) Homer Street are to be redeveloped as part of Project Jennifer, this will provide a new Shops and community facilities are provided District centre which will include retail and by District centres at Breck Road and, Edge community services in an improved shopping Hill. Other retail includes Stanley Industrial environment. Area and Edge Lane Retail Warehouse Park. Local services are available at Kensington, Projects are planned for the areas around Smithdown Road, Lodge Lane and Great the City Centre north, involving housing Homer Street. development as part of the Housing Market Renewal Initiative.

Also in your area Kensington New Deal for Communities continue to tackle physical, social and economic problems in that part of your Neighbourhood.

© Crown Copyright. All rights reserved 100018351 2006

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Clean Neighbourhood 5

Liverpool City Council and its partners work seven days a week, 364 days a year to keep your neighbourhood clean. We sweep your streets, remove graffiti, take down fly posters, collect rubbish and get rid of any waste that’s been illegally dumped. Our partners are Enterprise - Liverpool Grade A (street cleansing), Onyx (Veolia) (domestic refuse No litter or refuse and business waste) and Bulky Bobs (domestic bulky waste). Clean Streets Our partner, Enterprise - Liverpool, starts work at 4.15am and finishes at 11.30pm every day. • Major and city centre roads are cleaned every day • Residential streets are cleaned on a regular basis. Grade B In areas where litter is a particular problem street Hardly any litter or refuse sweeping is more frequent.

Our aim is to keep at least 80% of the city’s streets as clean as the roads shown in pictures A and B. Grades C and D are unacceptable and we aim to reduce those areas as much as possible.

Graffiti, unauthorised fly posters and fly tipping is illegal, Grade C it looks unsightly and can be dangerous. All fly posting Unacceptable levels of litter and graffiti is reported to Enterprise - Liverpool and is removed as soon as possible. Enterprise - Liverpool is committed to remove all fly tipping within 5 days.

Grade D Heavy litter

Litter dropping is now an offence which can result in a prosecution and a possible fine of £2,500 ol.gov.uk ring Liverpool Direct on 233 3000 (lines open 24/7) or call into any council one stop shop 42519_EvertonCharter 25/7/06 1:59 pm Page 7

Clean Neighbourhood 6

Business Waste We make sure all commercial properties in your area have formal agreements with a licensed trade waste operator, so that any rubbish they generate is disposed of properly.

In the Everton, Kensington & Fairfield and Picton area there are presently up to 150 trade waste agreements directly in place with the Council and local businesses may choose to use private operators. We Emptying Your Bins continue to monitor and ensure business • The City Council has a contract with Onyx (Veolia)to empty all the household bins in have trade waste agreements and dispose the City. Your household rubbish (except of business large household items) will be collected waste correctly. every week on a scheduled day of collection. How clean are your streets? • Failed collections, where bins were Last year we performed well against targets presented, but not emptied, will be set by the Government, but our continual collected within 24 hours of the scheduled aim is to improve the quality of your streets day of collection. and your environment. Our aim is that • The Council will collect bulky household streets never fall below the acceptable items for free by appointment via Liverpool levels of grades of A and B. Direct. We will recycle or reuse at least 30% of items collected.

If you see flytipping, graffiti or flyposting - report it on 0151 233 3001

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Clean Neighbourhood 7

Recycling Liverpool City Council provides a recycling service to all parts of the city, including Everton, Kensington & Fairfield and Picton.

Recycling plays an important part in helping the environment. We all need to be committed to recycling more refuse:

The City Council is giving recycling a high priority and every fortnight will: • Collect paper, cans, glass, and textiles How you can help? for recycling from 185,000 Liverpool You can help us keep your neighbourhood homes every fortnight. clean by: • Collect green garden waste from 80,000 • Putting litter, including fast food wrappers, Liverpool homes every fortnight too. in the bin. • Provide places for you to bring your • Recycling as much of your household recyclable rubbish. These sites will be and garden waste as possible, using emptied regularly and kept free of litter, the council’s recycling scheme. graffiti and fly posting. • Getting rid of unwanted bulky household items using our free home collection service. • If you run a business, having a trade waste agreement for your commercial waste. • Put your wheelie bin out on the correct day and in a safe place.

Put out your bins only on collection day by 7.30am

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Healthy Neighbourhood Environment 8

Liverpool City Council helps keep your In your area we are undertaking area healthy by tackling pollution and environmental improvements to Everton pests and looking after green spaces Park Nature Garden, working with local and parks. adults with learning difficulties in conjunction with St Helens College and other local Noise volunteers. • The Council deals with over 2,000 requests per annum relating to domestic, In future years in your area we aim to reduce industrial, commercial and vehicle noise vandalism by 20% and reinvest this money • Last year we dealt will all nuisance alarm into park improvement requests within 24 hours and 95% of other noise complaints within our target of 7 days Our aim is that all Liverpool citizens will live within 1000m of a children’s play area. Pests You can ask the Council to get rid of public health pests like rats, mice, cockroaches, We will continue to ask YOU - through fleas or bed bugs, and seasonal pests such as wasps, bees, ants or other garden insects. our user surveys - what YOU think about our parks and how we can We will deal with your request within five improve them. working days. We deal with reports of rats in properties even quicker, wherever possible within 24 hours. Parks and Green Spaces Liverpool City Council looks after the maintenance of parks, woodlands and green spaces and makes sure that they meet your needs.

Currently there are 10 parks in Liverpool that have won Green Flag status in 2005, including Everton Park Nature Garden. We will maintain grass verges, planted areas and trees on the highway to a high standard.

We will continue to improve parks and open spaces with users of the parks and through external funding agencies. There are currently 25 active Friends of the Park across the City, we aim to form five more in 2006

We manage and maintain 104 hectares of woodland, in five sites across the City. Some of these were awarded Local Reserve Nature Status in 2005.

To contact Liverpool City Council, log on to www.liverpool.gov.uk email [email protected]

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Safer Neighbourhood 10

Crime prevention We will inspect all alleygates twice a year. Everybody wants Liverpool to be a place We will repair alleygates within 48 hours where everybody feels safe and where of damage being reported. there is less crime and anti-social behaviour. Achieving this is a real challenge. The City The police will answer 88% of emergency Council, partners in the police and the fire calls in 10 seconds and 85% of non service as well as all residents need to emergency calls in 30 seconds. contribute to a safer Liverpool. This work includes working through local community groups, such as Home Watch schemes.

The City Council runs a street crime warden service across the City, there are a number of wardens who work closely with the local Neighbourhood Team and Anti-Social Behaviour Unit. Their work involves high visibility patrols, promoting public reassurance and community safety.

Our standards for crime prevention We aim, with our partners, to reduce robbery, violent crime, vehicle crime, and burglary by 22.7% by 2008.

We will deal with anti-social behaviour incidents within two working days.

Help keep your neighbourhood safe by reporting all crime and disorder

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Safer Neighbourhood 11

Roads Liverpool City Council is responsible for the city’s streets. We regularly inspect roads and pavements in your area. Last year we carried out 30,000 repairs city-wide. We also spent more than £2 million on planned maintenance and we’ll spend a similar amount this year. Street lights If you report any emergency or hazard on Last year the City Council repaired 18,000 the highway, we’ll respond within two hours, street lights. The night scouting team inspects 24 hours a day, 365 days a year. every main road every fortnight and all other roads once a month. We will put right any other road defects, We’ve now started a four year programme identified through inspections, within 25 days. to renew all street lamps in the city, which will mean fewer broken and faulty lights. How are we doing? The main reason for maintaining roads and We also spend £1m a year on new lighting pavements is safety, from road traffic schemes in neighbourhoods, to improve accidents to slips and trips. We will continue quality of life, reduce anti-social behaviour to undertake safety inspections on the and crime. This has included lighting highway and undertake repairs causing a schemes in your area at Brunswick Station, serious hazard within 2 hours. Grafton Street, Stanley Road, Roscoe Street, Knight Street and Bold Place. As well as the annual programmes for safety schemes and road safety education, work is Over this year the average amount of time to progressing on design, road safety initiatives repair a street light has fallen from 7 days to and additional police enforcement particularly 5 days, we are repairing lights quicker, and on higher risk routes where speed is a overall our target is to maintain these levels problem. of efficiency.

How you can help? In the last year road casualties reduced by If you see a street light that’s not working, 5% on the previous year. Our aim is to reduce please report it to the council on 233 3001. them further this year. Our aim is to fix the light within eight days.

Together we can keep the streets safe

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Learning Neighbourhood 12

Liverpool City Council runs education, social care, sport and library services. We also provide employment advice and training. Education In schools maintained by the Local Education Authority the Council is committed to increasing the number of pupils achieving 1 or more GCSEs or equivalent at grades Sports We will provide services that meet the needs A* - G, (including Maths and English). We of the local community. were below target in 2005 but we are looking to improve greater access for students at all The City is committed to offering a balanced levels programme of recreational activities and sporting opportunity from beginner to The Council will reduce levels of unauthorised performance standard that will benefit all absence from primary and secondary sections of the community. schools. Absence has fallen across the City from 11.5% to 10.8%. We will provide staff qualified to a high standard and will at all times be pleasant, The Council will take a public and proactive polite and courteous – as part of our drive stand against bullying, violence, racism and for quality we have Investors In People all other forms of discrimination. This includes accreditation across our service. taking court action as necessary.

We have established schools parliaments and Across the City there are 11 Lifestyle networks and exceeded our 2005 target, our facilities, 8 swimming locations & 9 target for 2006 is 109 schools parliaments. centres with outdoor floodlit areas

Help children reach their potential by ensuring they attend school regularly

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Learning Neighbourhood 13

2 We aim to make available over 100,000 new books and other items (including large print, CDs and DVDs) each year. 3 We will provide free broadband access to the internet at every library. 4 We will aim to supply 50% of all We aim to attract over 3 million visits to requests within 7 days, 85% within 30 days. the sport and leisure facilities next year

with at least 400,000 being from children What’s new in your library? and young people. Great Homer: We will increase the health and fitness Weekly under 5’s Story Times awareness of our school children so that New picture book collection 80% (approx 7,000) of all year 5 children will participate in a health/fitness Kensington: programme such as Sportslinx. New picture book collection Drop in centre In your area at Picton Centre we are Audio Books undertaking a refurbishment in 2007 which will include an Olympic swimming pool.

Libraries The libraries in your area are , Spellow and – for general enquiries and renewals ring 233 3000 or visit the library web site at liverpool.gov.uk/libraries 1 We are committed to providing a safe, welcoming environment where adults and children can read, study, learn, enquire and discover information. New and refurbished libraries will be fully accessible to all.

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Learning neighbourhood 14

Jobs, Education and Training 3 Information about grants and loans to help service finance your career plans. The local economy in Liverpool is growing, 4 Help with job searches, job applications, with jobs being created at a faster rate than preparing a CV and interview techniques. most other areas of the country. Last year, the Eastern link JET and the Jobs, Education and Training (JET) is a free, Atlantic JET, which cover your area, advised professional and confidential council advice over 3000 people on training and service for unemployed residents of Liverpool, employment, we trained over 800 residents who are aged 16 and above, helping people who went on to obtain qualifications and match their abilities and interests with job or nearly 600 residents obtained employment. training opportunities and assisting employers in finding the right staff with the right training. We trained nearly We are committed to providing: 1 Free, confidential advice and guidance 800 residents who on career planning. 2 Up to date information on a went on to obtain wide range of employment, training qualifications and educational opportunities.

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Useful Contacts 15

Other useful contacts for Everton, Kensington, Fairfield & Picton

Onyx (Veolia) Enquiries 233 3001 JET South Central 522 5727 Enterprise - Liverpool Enquiries 233 3001 JET North Liverpool 282 7577 Bulky Bobs Enquiries 233 3001 Job Centre Plus 708 4837 Reed in Partnership 242 6400 Community Groups Liverpool Business Centre 288 6677 Liverpool Council Voluntary Services 236 7728 Liverpool Land Dev Co. 494 2555 Picton Neighbourhood Resource Centre 236 7728 Liverpool Plus 242 5566 Connexions 270 2246 Crime and Community Safety Merseyside Police 709 6010 Health Crimestoppers 0800 555 111 Central Liverpool Primary Care Trust 296 7290 Fire Service(Home safety check) 0800 731 5958 South Liverpool Primary Care Trust 234 1000 Fire Service 0151 296 4000 Housing Education Registered Social Landlords: Kensington Sure Start 233 6165 Riverside Housing 0845 110 000 West Everton Sure Start 233 9002 Venture Housing 709 0159 Maritime Housing 482 5252 Primary Schools Rodney Housing 236 0010 263 1728 Pier Head Housing 227 1001 Hope Valley 263 4038 Liverpool Housing Trust 01928 796 000 Kensington Infant 263 6429 C7 727 7113 Kensington Junior 263 1911 Lawrence Road 733 3558 Libraries New Park 263 4447 Ring 233 3000 for all general enquiries and Our Lady Immaculate 260 8957 renewals or contact Library web site at Phoenix 228 3831 liverpool.gov.uk/libraries Smithdown 709 6229 St Anne’s 709 1698 Local Information St Clare’s 733 4318 The council publishes the following local information St Hugh’s 733 2899 on its council website (www.liverpool.gov.uk). St Michael’s 263 8460 Or you can contact the council to request: St Sebastian’s 260 9697 • Neighbourhood renewal delivery plans The Beacon 263 4206 • Tenants’ bulletin Whitefield 263 5976 • Your Home Your Future • Ward profiles Secondary Schools • Housing repair leaflets Breckfield Comprehensive 263 5349 • Children’s Services plan Campion 207 1685 • All community charters Notre Dame College 263 3104 • Managers Monthly Reports - See Committee Minutes Enterprise and Employment • Council’s Vision & Values JET Eastern Link 233 6118

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Contacting The Council

Phone Face to Face You can speak to a customer advisor in our Liverpool If you would like to speak to Direct Contact Centre 24 hours a day, seven days a someone face to face, you can week, all year round. call into any One Stop Shop – General Enquiries ‘Careline’ - Social Elections there are 10 across the city. Your 0151 233 3000 care for Adults 0151 233 3028 local One Stop Shop is located at:- 0151 233 3800 Environmental Minicom Number City Centre 6 Hedgefield Road, Services ‘Careline’ – Social 0151 225 3275 Municipal Buildings, Dale Street, Liverpool Liverpool L25 2RW 0151 233 3001 care for Children & L2 2DQ Families Housing Benefit Dingle 200 Park Road, Consumer Advice 0151 233 3700 0151 233 3009 Broadway Liverpool L8 6SJ 0151 233 3002 Broad Lane, Liverpool L11 1JB Helpline for Parking Services 101 Walton Road Garston Liverpool Incidents of Hate 0151 233 3011 Liverpool L4 4AG City Council Crime Garston Recruitment 0800 731 3200 Licensing Community Library, Bowden Road, 1a Derby Lane, 0151 233 3003 (confidential 0151 233 3015 Liverpool L19 1QN Liverpool L13 6QA freephone) Wavertree Registrars & Appointment Line 269 Blackmoor Picton Road Cemeteries / Helpline for 0151 233 3016 Liverpool Drive, Liverpool Crematoria Domestic Violence L15 4LP L12 3HA 0151 233 3004 0800 731 1313 Planning & (confidential Building Control For opening hours please Housing Repairs freephone) 0151 233 3021 Parklands, ring 0151 233 3000 Conleach Road, or minicom number 0151 233 3005 Liverpool L24 0TY 0151 225 3275 Family Automated Education Awards Homelessness Payment Line 0151 233 3006 0151 233 3027 0151 233 2000

Council Tax Capital of Culture 0151 233 3008 0151 233 2008

Web Email: Online at www.liverpool.gov.uk [email protected] You can now do lots of your business with the Whatever your question, we speak council online and access information about your your language via Language Line, council, your neighbourhood and your city. Available bilingual staff, interpreters on through on street kiosks and One Stop Shop kiosks. request or see www/liverpool.gov.uk/translations 16 LCCE