SUSTAINABILITY REPORT SUSTAINABILITY REPORT 2019 Contents

PAG. 04 - LETTER FROM THE CHAIRMAN PAG. 74 - OUR CONTRIBUTION TOWARDS SOCIAL WELL-BEING AND THE COMMUNITIES PAG. 06 - THE CALZEDONIA GROUP pag. 75 - Our contribution to the local communities pag. 79 - San Zeno Foundation PAG. 22 - BUSINESS STRATEGY pag. 24 - Corporate governance PAG.88 - OUR RESPONSIBLE MANAGEMENT OF THE PRODUCTION CHAIN pag. 27 - Economic performance: creation of value for stakeholders pag. 89 - Our factories pag. 92 - Supply chain management PAG. 28 - THE C-EVOLUTION PROJECT pag. 96 - Product quality and safety pag. 29 - Why Evolution pag. 100 - Traceability of the chain and labelling pag. 29 - Our values pag. 101 - Product and process sustainability pag. 30 - Ethics and integrity in business management pag. 103 - The production chain and attention to the environment pag. 32 - Our priorities pag. 103 - Reuse of materials deriving from the processes pag. 34 - 2019 sustainability initiatives pag. 38 - Relations with our stakeholders PAG. 105 - OUR COMMITMENT TO ENVIRONMENTAL PROTECTION pag. 106 - Everyday commitment to sustainability PAG. 40 - OUR ATTENTION TO CUSTOMERS pag. 108 - Responsible procurement and consumption of materials pag. 41 - Customer satisfaction and excellence of service pag. 116 - Respect for the environment in the stores and factories pag. 44 - Nearness to the customer, an omnichannel approach and digitisation pag. 127 - Responsible logistics management pag. 46 - Data security and protection pag. 47 - The marketing and communication strategy PAG. 130 - ANNEXES PAG. 132 - METHODOLOGICAL NOTE PAG. 56 - OUR PEOPLE pag. 60 - The attraction of talent and career development in the Calzedonia Group PAG. 137 - GRI CONTENT INDEX pag. 62 - Staff training pag. 64 - Attention to salaries and incentives pag. 67 - Benefits and corporate welfare initiatives pag. 69 - Quality of the workplace and respect for human rights and diversity Letter from

them grow. We hire young men and women who have just completed their education the chairman and encourage them to aim to quickly take on roles of great responsibility. At times with changes in sector and activities within the company. The choice to directly over- see the whole of the value creation cycle in-house, from design to production and sales made in stores or on-line, leads us to value all the departments of our company. Everyone’s contribution is essential in order to achieve our multiple goals. Since the very beginning, here at Calzedonia we have always sought not only product In 2019, we clearly defined our objectives in terms of sustainability with the C-Evo- quality and making sure they are a pleasure to wear, but also a quality of life in the envi- lution project. The name suggests a route, an evolution and our focus on continuous ronments in which we work and, more generally, in the environment that surrounds us. improvement. In practice, the project is structured over two lines. The internal line This belief translates into us continuously striving to assure a positive impact of our regards a myriad of improvement programmes in the individual business areas, which work on personal relations, our customers and suppliers and the social and physical en- seek to maximise the positive impacts of our work and minimise the negative ones. vironment in which we work. In practical terms, it means seeking to continuously impro- All these activities are coordinated and partly inspired by the sustainability managers. ve our production processes, both in terms of energy and emissions and to enhance pro- The external line instead deals on the one hand with starting to communicate what duct design right from the outset, to achieve a lesser environmental impact. It means, we have always done and what we are doing. This is where the publication of this, our for example, working to eliminate disposable plastic as much as possible and continuing first ever Sustainability Report, comes in, along with the launch of the institutional to foster the practice of recycling. It means satisfying, as far as possible, the needs of website www.calzedoniagroup.com and the campaigns we are running. On the other the people and businesses that in any way have dealings with us. Doing our bit in case of hand, we have decided to collaborate with other major Groups with the aim of making emergency or need. a concrete contribution towards the solution of some of the major problems affecting All this is not part of a strategic plan but rather Calzedonia’s very DNA. the environment. This is the approach that led us in 2019 to adhere to the Fashion We all spend a lot of time at the workplace, whether this be in an office, a factory or a Pact, making a series of concrete, definite commitments over time to protect the oce- store. It is important that relations with people are positive and constructive and that the ans, biodiversity and the fight against climate change. working environment is appealing. That everyone feels that they are doing something Improving is part of our culture. When we understand that we, our family, our busi- useful and important. That work is not only a means of support but also a tool for perso- ness, as well as our suppliers and customers and ultimately the world that surrounds nal growth and development. us, are all closely linked, then we have made it. We seek to achieve these objectives by encouraging very direct relations under the scope This is our idea of sustainability. This is our C-Evolution project. of a more horizontal organisation with the simplest hierarchical structure possible. We believe that the company's interest must be in developing its collaborators and helping

04 05 Improving is part of our culture. When we understand that we, our family, our business, as well as our suppliers and customers and ultimately the world that surrounds us, are all The Calzedonia Group closely linked, then we have made it. This is our idea of sustainability. This is our C-Evolution project. numbers THE CALZEDONIAThe Calzedonia GROUP It was founded in Verona in 1986. Its founder, Sandro Veronesi, is still the Chairman and major shareholder of the Group today. For more than thirty Groupyears, the Calzedonia Group has experienced both 2.411 2.303 commercial growth and an according increase in turnover, gaining international standing in retail fashion. MLN€ VS MLN€ turnover 2019 Turnover 2018 It was foundedThe in product Verona life in 1986.cycle, Itsfrom founder, its design Sandro through Veronesi, to manufacture is still the in Chairman the and owned factoriesmajor and shareholderworldwide distribution, of the Group all takestoday. place within the 1 For more Group.than thirty The years,collections the areCalzedonia only available Group from has experiencedthe direct or bothfranchised commercial growth andflagship an according stores increasebranded inCalzedonia, turnover, gainingIntimissimi, international Tezenis, standingFalconeri, in retail Intimissimi Uomo, Atelier Emé fashion.across the globe. The product lifeSignorvino, cycle, froma chain its designof stores through specialised to manufacture in the sale inof the Italian owned wines, factories and worldwide distribution,is also a member all takes of theplace Calzedonia within the Group. Group. The collections are only availa- ble from the direct or franchised1 flagship stores branded Calzedonia, Intimissimi, Teze- 59 4.859 International growth is one of the Group’s priorities: expansion and nis, Falconeri, Intimissimi Uomo, Atelier Emé across the globe. countries consolidation of the European market and commercial development Signorvino, a chain of stores specialised in the sale of Italian wines, is also a member of in which we operate stores towards the far east and United States, always with a firm eye on the in the world the Calzedonia Group. challenges offered by emerging markets. The major development of the International growth is one of the Group’s priorities: expansion and consolidation of the e-commerce channel also makes for a clear focus on an omnichannel European market and commercial development towards the far east and United States, business model. always with a firm eye on the challenges offered by emerging markets. The major de- velopment of the e-commerce channel also makes for a clear focus on an omnichannel business model. BUSINESS STRATEGY 22 Calzedonia is a vertically integrated group. The Group deals with all production 5 logistic phases of the chain, from design and manufacture through to the sale to the end consumer. plants hubs The Group has always opted for the direct distribution of its products in the world in the world in flagship stores. This choice is hinged on the desire to shorten the distribution chain, reducing the number of steps that end up increasing the final cost of the products and aiming to offer the end customer a specialised sales outlet, with a clear image and product category, boasting excellent value for money.

1 Franchise stores are included in this chapter to provide a complete overview of the Calzedonia 87% Group. However, for these stores, the following chapters provide no disclosure regarding environmental, social and staff-related topics and respect for human rights insofar as the Group does not control 7 of the them directly. brands garments 4 produced internally

06 07 Turnover S = Shops The Story €/000.000

2.500

2.250 Turnover 2.411

S 4.859 2.000 Turnover 2.018 1.750 S 4.025

1.500 Turnover 1.666

S 3.538 1.250 Turnover 1.295

1.000 S 3.000

750

500

250 Turnover 362 0 S 1.523 Turnover 78 Turnover 11.6 S 677 S 125

Establishment of Intimissimi Creation of Creation of Opening of the first Opening of the Foundation of the Membership to Calzedonia S.p.A. brand is born the San Zeno the tezenis commercial branch first commercial first production the Fashion Pact foundation brand in South America branch in Asia plant in Africa

1986 1992 1996 1998 1999 2001 2003 2009 2011 2012 2013 2014 2015 2016 2019

Foundation of the Creation of the Opening of the Foundation of the first production Acquisition of Intimissimi channel Acquisition Opening of the first foreign first production plant in Europe the Falconeri and commerce of the Atelier commercial branch commercial plant in Sri lanka brand Emé brand in the USA branch Opening of the Birth of the company Signorvino brand kindergartenten

08 09 Distribution by geographic area The Group's profile Distribution by genre 39.194 91% female Employees 9% nr worldwide Ge e male

Distribution by age 19.352 Europe average age 32years old (Italy excluded) 18years old +65years old

60% under 30years old 4.089 387 Italy America Distribution by function 13.912 58% Asia

40% 1.454 2% Africa

Production Are Commercial Area 22.852 15.667

Service Area 668 10 11 Market Presence 2.804 10 1 1.756 Europe 121 6 1 2 Italy America

175 LEGENDA 5 1 Stores 1 Production 3 Asia Plants Africa Production Plants + Stores

12 13 Calzedonia is the historical brand that gives its name to the Group. Since 1986 Calzedonia has presented the most innovative trends in the socks and beachwear sector in each collection, combining quality of manufacture, style and affordable prices.

Our brands

From fashion heritage to experimentation in new sectors, from Italy to the world.

Birth 1986 Website calzedonia.com

53 24 74% Countries in the world Online shop Of the garments produced internally 2.171 589 3,3k Number of stores Stores in Italy Follower on instagram

14 15 Intimissimi has conquered the lingerie and underwear market thanks to its Intimissimi Uomo, a new underwear brand created specifically for the needs of male specialization and its unmistakable Italian style, quickly establishing itself as a source customers of inspiration and leading brand in the sector. In addition to underwear and lingerie, it offers a rich range of knitwear and nightwear.

Birth Birth 1996 2014 Website Website intimissimi.com intimissimi.com/uomo

47 24 98% 8 24 98% Countries in Online shop Of the garments Countries in the world Online shop Of the garments produced internally produced internally 1.543 500 2,8mil 195 158 56,9k Number of stores Stores in Italy Follower on instagram Number of stores Stores in Italy Follower on instagram

16 17 Tezenis is an innovative and constantly evolving brand. The combination of fine natural fibers, Italian craftsmanship and innovative production The collections are renewed every four months with the aim of quickly adapting to methods are what makes Falconeri unique. The Brand specializes in the creation of top changes in styles and intercepting trends in the sector. quality cashmere knitwear. From Mongolian pastures to shops: Falconeri selects the best raw materials, taking care of every detail, without intermediaries, respecting the environment and people.

Birth Birth 2003 2009 Website Website tezenis.com falconeri.com

31 19 83% 17 21 91% Countries in Online shop Of the garments Countries in the world Online shop Of the garments produced internally produced internally 706 345 1,9mil 122 69 170k Number of stores Stores in Italy Follower on instagram Number of stores Stores in Italy Follower on instagram

18 19 Atelier Emé, creates and produces wedding and ceremonial dresses. Signorvino was born with the aim of enhancing the excellence of Italian wines, promoting It represents an example of sartorial excellence thanks to the technical expertise that, a distribution chain that is as direct as possible between producer and consumer. Inside together with the use of the best materials, the shops there is a catering service based on traditional Italian regional dishes. allows the creation of unique and precious garments.

Acquisition Birth 2015 2012 Website Website atelier-eme.it signorvino.com

2 58% 1.500 100% Countries in the world Of the garments produced internal- Italian labels Made in Italy 44 346k 17 67,7k Stores Follower on instagram Stores Follower on instagram

20 21 Improving is part of our culture. When we understand that we, our family, our business, as well as our suppliers and customers and ultimately the world that surrounds us, are all closely linked, then we have made it. This is our idea of sustainability. This is our C-Evolution project.

THE CALZEDONIA GROUP

It was founded in Verona in 1986. Its founder, Sandro Veronesi, is still the Chairman and major shareholder of the Group today.

For more than thirty years, the Calzedonia Group has experienced both commercial growth and an according increase in turnover, gaining international standing in retail fashion.

The product life cycle, from its design through to manufacture in the owned factories and worldwide distribution, all takes place within the Group. The collections are only available from the direct or franchised1 flagship stores branded Calzedonia, Intimissimi, Tezenis, Falconeri, Intimissimi Uomo, Atelier Emé across the globe.

Signorvino, a chain of stores specialised in the sale of Italian wines, is also a member of the Calzedonia Group.

International growth is one of the Group’s priorities: expansion and consolidation of the European market and commercial development towards the far east and United States, always with a firm eye on the challenges offered by emerging markets. The major development of the e-commerce channel also makes for a clear focus on an omnichannel business model.

BUSINESS STRATEGY

Calzedonia is a vertically integrated group. The Group deals with all phases of the chain, from design and manufacture through to the sale to the end consumer.

The Group has always opted for the direct distribution of its products in flagship stores. This choice is hinged on the desire to shorten the distribution chain, reducing the number of steps that end up increasing the final cost of the products and aiming to offer the end customer a specialised sales outlet, with a clear image and product category, boasting excellent value for money.

le to rel on uttingedge tehnial prodution plants and a wealth 1 ofFranchise experiene stores are aledonia included in thisnot chapter onl to utsprovide osts a complete ut overviewan also of theoffer Calzedonia high ualitGroup. However, onsistent for these produtsstores, the followingin its chaptersstores provide no disclosure regarding environmental, social and staff-related topics and respect for human rights insofar as the Group does not control hethem directly.ownership and ontrol of the fatories entails oth responsiilit and opportunit

esponsiilit4 eause the inestents are onsiderale and peranent generall eploing a large worfore ifferentl to an other groups in the industr the aledonia Group anages the onditions of eploent and series supplied to eploees and ollaorators diretl as well as taing full responsiilit for opliane with enironental and safet standards the ontrol of energ soures and the use of Business Strategy raw aterials pportunit eause ownership of the plants aes it possile to oordinate anufature with other phases of the hain ensuring total deotion to the Groups needs and a ore indepth nowledge of the soial fari in whih the opanies operate and an possile ritial issues

Corporate governance

he aledonia Group is headed andro eronesi, the Group’s founder and hairan flaned his fail one of the Group opanies is to date listed on a regulated aret he aledonia Group is organised as follows:

22 23

5

CALZEDONIA HOLDING S.P.A. ITALIA

100,00% Immobiliare Santa Croce s.n.c. Calzedonia Finanziaria s.a. 99,00% Italy Luxembourg

Società Agricola Agribel s.s. Belgium Branch 97,00% Italy 100,00% eoni oin p nes n oorintes the Group opnies, Cep s.r.l. Dutch Branch to hih it so suppies iseneous series onst others, it 100,00% Italy 100,00% ontros eoni inniri s, opn inorporte uner the Atelier Emé s.r.l. s o ueour, hih in turn ontros n oorintes ost o 100,00% Italy the euit inestents he in nontin opnies Calin a.e. 29,00% Greece he ontroin shrehoer o eoni oin p is the sine Itaca Textile plc eer6 opn e ost r one nro eronesi, the Ethiopia 1,00% 99,00% Groups ouner n hirn Verona Immobiliare s.r.l. Italy 51,00% 49,00% eoni oin p hs opte trition oernne sste Ducal d.o.o. oprisin the ooin orporte oies the hrehoers eetin, the 1,00% Croatia 99,00% or o iretors, the or o uitors n the uperisor o Eme Cro d.o.o. 49,00% Croatia 51,00% he Shareholders' Meeting resoes on the tters suitte to it Calzedonia s.p.a. Alibrent b.v. 50,47% Italy 46,66% 100,00% Holland the or the rties o ssoition Omega Line ltd Fiorano d.o.o. V Palace s.r.l. Sri Lanka 51,00% Italy 49,00% 1,00% Serbia 99,00% 99,99% he Board of Directors hs u poers or the orinr n etrorinr Sirio ltd Ytres d.o.o. Calzedonia Investments s.r.l. Sri Lanka neent o the opn, ith the ut to resoe on ees 40,00% Italy 60,00% 3,10% Croatia 94,91% 99,99% onsiere pproprite to hiee the orporte oet, ith the eusion Alpha Apparels ltd Tubla d.o.o. Calzificio Trever s.p.a. Sri Lanka o those ssine ntori to the hrehoers eetin, the Italy 100,00% 30,14% Croatia 68,86% 99,99% Benji ltd n rties o ssoition he or o iretors o eoni oin Calzedonia Hungary Kft. Intimo 3 s.p.a. Sri Lanka Italy 100,00% 2,08% Hungary 97,92% 99,99% p in oie nuers to iretors nro eronesi hirn n Intinova d.o.o. Calzedonia TK Dis Tikaret ro retto nin iretor Ti.Bel s.p.a. Croatia Italy 90,00% 1,00% Limited Sirketi -Turkey 99,00% 100,00% Tekstil Nova d.o.o. Iris 2004 s.r.l. Zalli s.r.l. Croatia 100,00% he Board of Auditors hs the e ts o onitorin opine ith Italy 100,00% 99,00% Bulgaria 1,00% Com Prom Plus d.o.o. the n rties o ssoition, stnrs o orret inistrtion Calzru o.o.o. Corso 26 Immobiliare s.r.l. Croatia Italy 100,00% 79,70% Russia 20,30% 20,00% and the adequacy of the Company’s organisational structure. The Board Adriana.tex d.o.o. o uitors in oie nuers three uitors ro ronto hirn, CVE 710 s.r.l. Aries Textile s.r.l. Serbia 100,00% Italy 98,00% 99,82% Romania 0,18% essnro i eur uitor n Ginu ristoori eur Franchising Calz. España s.a. Vittem s.r.l. Ella Textile d.o.o. uitor 100,00% 98,90% Spain Italy 100,00% Bosnia Calzedonia Sucursal Estrangera Enosocial s.r.l. Bytres d.o.o. Bosnia 100,00% Andorra 100,00% he Supervisory Body hs the ts o onitorin ppition o the Italy 70,00% Falconeri s.r.l. Calzedonia Portugal lda protoos n ontros enise the rnistion, neent n Mibon s.r.l. 100,00% Italy 99,99% Portugal Italy 20,00% ontro oe pursunt to tin eistie eree no t is Calzedonia Croatia d.o.o. ppointe the or o iretors n hs opertin utono in 16,20% Croatia 27,80% ters o ontros n initities he urrent inorportes to Calzedonia Danube d.o.o. UNOS s.r.l. 100,00% Beograd - Serbia eers etern to the opn n one intern eer iro Italy 45,00% 55,00% orsri inepenent iretor n hirn, essnr erret Calzedonia Brasil Comercio de 2M s.r.l. Calpra s.r.o. Moda e Acessorios lda. - Brazil Italy 55,00% 1,00% 99,00% 100,00% Czech republic inepenent iretor n it irei, intern iretor, eer o the

Calz Polska sp.zo.o. Calzedonia UK ltd Group’s Legal Office. 0,01% Poland 99,99% 100,00% UK Calzedonia Hong Kong ltd Calzedonia Österreich g.m.b.h. he inepenent uitin ir is ppointe the hrehoers eetin 100,00% 100,00% Austria Hong Kong or the three ers , the ppointent hs een onerre Flash Srb d.o.o. Apatin Calzedonia Slovak s.r.o. 75,00% 100,00% Serbia Slovakia upon p

Calzedonia Japan KK Calzedonia France s.a.s.u. 100,00% 100,00% Japan France Internal Control and Risk Management System Calzedonia Sverige AB Calzedonia Germany Sweden 100,00% 100,00% g.m.b.h. Germany he eoni Group ris neent oe onsiers the in riss tht e to iure to hiee the strtei oeties n preuie Calzedonia USA Inc. Calzedonia Switzerland ag 100,00% 100,00% United States Sweden the ue o the orporte rns

Calzedonia Shanghai Co. Nalmor Trading ltd 100,00% 100,00% Ltd — China Cyprus 25 Calzedonia Macao Sociedade Gordon d.o.o 100,00% 100,00% Unipessoal Limitada - Macau Serbia 7 the euit inestents he in nontin opnies he ontroin shrehoer o eoni oin p is the sine eer opn e ost r one nro eronesi, the Groups ouner n hirn

The directors periodically assess the adequacy of the structure and eoni oin p hs opte trition oernne sste monitor the riss according to the analysis ensuing from information oprisin the ooin orporte oies the hrehoers eetin, the flos relatie to the internal and eternal enironment. The creation of or o iretors, the or o uitors n the uperisor o an adequate nternal Control and is anagement ystem allos for

the identification measurement management and monitoring of the main he Shareholders' Meeting resoes on the tters suitte to it riss ith appropriate instruments as ell as the management of the or the rties o ssoition usiness in line ith the corporate oecties the safeguarding of

corporate assets the efficiency and effectieness of the usiness he Board of Directors hs u poers or the orinr n etrorinr processes the accuracy reliaility and timeliness of the financial neent o the opn, ith the ut to resoe on ees disclosure and compliance ith las and regulations and ith the rticles onsiere pproprite to hiee the orporte oet, ith the eusion of ssociation and the internal procedures. o those ssine ntori to the hrehoers eetin, the n rties o ssoition he or o iretors o eoni oin n order to ensure the monitoring of conduct ithin the company p in oie nuers to iretors nro eronesi hirn n etensie periodic reports are prepared on the riss operational inury ro retto nin iretor enironmental insurance priacy and T to monitor the general corporate performance the identification of areas for improement and the correlated he Board of Auditors hs the e ts o onitorin opine ith interentions ith the inolement of the controlling players namely the the n rties o ssoition, stnrs o orret inistrtion Board of uditors the ndependent uditors the memers of the Board and the adequacy of the Company’s organisational structure. The Board of irectors ith delegation and specific competences and the uperisory o uitors in oie nuers three uitors ro ronto hirn, Body pursuant to talian Legislatie ecree no. for companies essnro i eur uitor n Ginu ristoori eur ith Organisational odels. uitor nder the scope of the adustments required to comply ith specific regulations e.g. talian Legislatie ecree carried out according he Supervisory Body hs the ts o onitorin ppition o the to a risased logic the Caledonia Group has identified specific riss protoos n ontros enise the rnistion, neent n and the related control measures including here nonfinancial in nature ontro oe pursunt to tin eistie eree no t is enironmental social staffrelated respect for human rights and diersity ppointe the or o iretors n hs opertin utono in the fight against corruption etc.. These include riss relating to actie ters o ontros n initities he urrent inorportes to and passie corruption enironmental riss health and safety riss etc. eers etern to the opn n one intern eer iro or some riss considered to e significant such as those relating orsri inepenent iretor n hirn, essnr erret to orer health and safety customer health and safety and product inepenent iretor n it irei, intern iretor, eer o the safety reference is made to the susequent chapters of this document Group’s Legal Office. for more details.

he inepenent uitin ir is ppointe the hrehoers eetin or information on the additional financial and other riss to hich the or the three ers , the ppointent hs een onerre Group is eposed reference is made to the Consolidated inancial upon p tatements and the eport on Operations.

Internal Control and Risk Management System Economic performance: creation of value for stakeholders he eoni Group ris neent oe onsiers the in riss The economic alue generated and distriuted represents the capacity tht e to iure to hiee the strtei oeties n preuie of the organisation to create ealth and diide it up amongst its the ue o the orporte rns staeholders. n the Caledonia Group generated economic alue

The directors periodically assess the adequacy of the structure and of thousand euros. The economic alue distriuted y the monitor the riss according to the analysis ensuing from information Group came to thousand euros. ore than of the flos relatie to the internal and eternal enironment. The creation of economic alue produced y the Group as distriuted to internal and 7 an adequate nternal Control and is anagement ystem allos for eternal staeholders. the identification measurement management and monitoring of the main riss ith appropriate instruments as ell as the management of usiness in line ith the corporate oecties the safeguarding of Economic value generated by the Group 2.447.069.981 corporate assets the efficiency and effectieness of the usiness 8 Revenue 2.410.887.700 processes the accuracy reliaility and timeliness of the financial disclosure and compliance ith las and regulations and ith the rticles Other income 38.062.520 of ssociation and the internal procedures. T COOC L GT TBT euros Economic Net value financial generated income by the Group 6.076.621 2,447,069,981 n order to ensure the monitoring of conduct ithin the company Revenue Financial asset write-backs 5.828.484 2,410,887,700 etensie periodic reports are prepared on the riss operational inury Other income 38,062,520 enironmental insurance priacy and T to monitor the general corporate Impairment of receivables (2.900.848) Net financial income 6,076,621 performance the identification of areas for improement and the correlated Exchange differences 2.429.579 Financial asset write-backs 5,828,484 interentions ith the inolement of the controlling players namely the Impairment Income/expenses of receivables from the sale of tangible and intangible assets (6.323.983) (2,900,848) Board of uditors the ndependent uditors the memers of the Board 2,429,579 of irectors ith delegation and specific competences and the uperisory Exchange Value differences adjustments of tangible and intangible assets (6.990.092) (6,323,983) Body pursuant to talian Legislatie ecree no. for companies Income/expenses Economic from value the sale distributed of tangible by and the intangible Group assets (1.840.215.926) Value adjustments of tangible and intangible assets (6,990,092) ith Organisational odels. Operating costs (1.254.729.566) Economic value distributed by the Group (1,840,215,926) nder the scope of the adustments required to comply ith specific Operating Remuneration costs of employees and collaborators (493.657.300) (1,254,729,566) regulations e.g. talian Legislatie ecree carried out according Remuneration Remuneration of employees of andlenders collaborators (23.521.886) (493,657,300) to a risased logic the Caledonia Group has identified specific riss Remuneration of lenders (23,521,886) and the related control measures including here nonfinancial in nature Remuneration of investors - Remuneration of investors - enironmental social staffrelated respect for human rights and diersity Remuneration of the public administration (65.933.987) Remuneration of the public administration (65,933,987) the fight against corruption etc.. These include riss relating to actie External donations (2.373.187) (2,373,187) and passie corruption enironmental riss health and safety riss etc. External donations or some riss considered to e significant such as those relating Economic Economic value withheld value by withheld the Group by the Group 606.854.055 606,854,055 to orer health and safety customer health and safety and product Amortisation/Depreciation Amortisation/Depreciation (396.303.212) (396,303,212) safety reference is made to the susequent chapters of this document Prepaid and deferred tax (1,635,478) Prepaid and deferred tax (1.635.478) for more details. Other reserves (208,915,365) Other reserves (208.915.365) or information on the additional financial and other riss to hich the Group is eposed reference is made to the Consolidated inancial or more information aout the Groups economic performance and its tatements and the eport on Operations. statement of financial position please refer to the Consolidated inancial tatements and eport on Operations. Economic performance: creation of value for stakeholders

The economic alue generated and distriuted represents the capacity of the organisation to create ealth and diide it up amongst its staeholders. n the Caledonia Group generated economic alue of thousand euros. The economic alue distriuted y the Group came to thousand euros. ore than of the economic alue produced y the Group as distriuted to internal and eternal staeholders.

26 27

8

9

THE C-EVOLUTION PROJECT Why Evolution

The first Caledonia Group ustainaility eport does not represent the start to the attention paid y the Group to matters of sustainaility y contrast it is the result of a sustainaility path pursued since the company as first estalished.

The attention paid to people hether collaorators customers or suppliers and to the enironment that surrounds us is part of the Group’s very DNA, right since it took its first steps. In the longterm the interests coincide. This is the principle that guides our actiities alays focused on the mediumlongterm.

This approach has een orne out y the great many decisions made oer the last thirty years the construction of companies hinged on personal elleing the serices supplied to collaorators for a etter quality of life the installation of modern enironmentallyfriendly plants the installation of energy saing plants the financing of the an eno oundation hich has financed more than study training and or proects orldide since attention to the local communities the creation of the first nursery schools in and the recycling campaigns launched in the shops starting from to mention ust a fe.

Today in the olution proect hich translates into continuous improement eolution and groth in respect of the founding alues C-Evolution Project and ethics of the Group this route finds ne energy and aareness. The proect aims to assure an organic approach to continuity and isiility of the choices that the Group has alays made.

olution represents a deelopment in the pragmatic definition of sustainable objectives, such as attention to our people’s growth, support of the communities ith hich e or rationalisation of the consumption of energy and materials the elimination of aste and technological innoation and the strategic and operatie structuring of a route that ill lead to their achieement.

Our values

The alues characterising the Caledonia Group represent not only the ery essence of the philosophy that dries the usiness ut also the shared identity of the people ho or for Caledonia and the modus operandi coneyed to and demanded of all employees.

These alues are

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28 29 IIN intene as the capacity to interpret future challenges, incluing an consiering how the evolution of the work of each epartent will ipact corporate ynaics

AIN epresse in the enthusias, participation an involveent towars the activities reuire of the role

NN this is consiere as the pragatic attitue aopte in the approach to everyay work an the solving of practical an strategic probles

AAIN intene as the capacity to interact actively an positively with colleagues, in orer to iprove the Groups results

N attention to achieving iniviual, tea an corporate objectives with the awareness that they ust involve the optiisation an realisation of each an every person’s full potential.

Ethics and integrity in business management

he values in which the Group believes are set out in the oe of thics an guarantee that all corporate business is conucte in copliance with laws, with integrity, honesty an correctness of business anageent inee, these are essential conitions for the creation of longter value an to pursue sustainable success.

The Group’s Code of Ethics, in fact, is the main guideline to the ethical aspect an guie the business principles for all Group copanies an constitutes the assuption of guarantees an responsibilities in regar to consuers an the arket, along with the rules of conuct that are bining on all opany boies, on all eployeescollaborators, suppliers an business partners an, ore generally, all Group Vision stakeholers. The Group’s Code of Ethics is inspired by national and international intended as the capacity to interpret future challenges, including and best practices, rules, regulations an guielines governing corporate social considering how the evolution of the work of each department will im- responsibility, corporate governance, huan rights an the environent, pact corporate dynamics such as the nite Nations niversal Declaration of uan ights, the uropean nion harter of unaental ights, the International abour rganisation I Declaration on unaental rinciples an ights at Passion ork, the en rinciples of the nite Nations Global opact an the rganisation for conoic ooperation an Developent D expressed in the enthusiasm, participation and involvement towards the Guielines for ultinational nterprises. activities required of the role he Group uses various counication tools to sprea awareness of the oe of thics. ore specifically, the oe of thics is suitably isclose with training elivere an awarenessraising assure, to ake sure that it is properly unerstoo an ipleente within the whole IIN intene as theConcreteness capacity to interpret future challenges, incluing organisation. his is why it has been publishe on all the aleonia an consiering how the evolution of the work of each epartent will thisipact is considered corporate ynaicsas the pragmatic attitude adopted in the approach to Group ebsites, so as to mae it aailable to employees in their everyday work and the solving of practical and strategic problems language. The Caledonia Group also demands that the main Group AIN epresse in the enthusias, participation an involveent 11 suppliers adhere to the Code of Ethics. towars the activities reuire of the role The Code of Ethics, hich is an integral part of the rganisation, NN this is consiere as the pragatic attitue aopte Collaboration anagement and Control odel pursuant to talian egislatie ecree in the approach to everyay work an the solving of practical an no. 231/2001 (hereinafter the “Model pursuant to Italian Legislative Decree intended as the capacity to interact actively and positively with collea- strategic probles no. 231/01”) adopted by the Parent Company and the Group’s main gues, in order to improve the Group's results AAIN intene as the capacity to interact actively an talian companies, in order to positively with colleagues, in orer to iprove the Groups results • mae all staeholders aare of the principles inspiring the Group • assure transparency and correctness in the management of its N attention to achieving iniviual, tea an Focus On Results: business corporate objectives with the awareness that they ust involve the • provide a guide to conduct for the Group’s employees and attentionoptiisation to achieving an realisation individual, of each team an and every corporate person’s objectivesfull potential. with the collaborators awareness that they must involve the optimisation and realisation of each • preent the ris of the perpetration of the offences considered under and every person’s full potential. talian egislatie ecree no. as subseuently supplemented.

Ethics and integrity in business management The odel pursuant to talian egislatie ecree no. and the Code of Ethics are reised and updated periodically, here specific he values in which the Group believes are set out in the oe of circumstances so reuire, inoling the organisation or ne legislation. thics an guarantee that all corporate business is conucte in Control of the obserance and function of the odel pursuant to talian copliance with laws, with integrity, honesty an correctness of business egislatie ecree no. and the Code of Ethics is assured by anageent inee, these are essential conitions for the creation of the uperisory ody, hich erifies its effectieness and efficiency. n longter value an to pursue sustainable success. the Caledonia Group, the uperisory ody is a board ith three The Group’s Code of Ethics, in fact, is the main guideline to the members to independent professionals ho are eperts in criminal la ethical aspect an guie the business principles for all Group copanies and corporate ris and an internal member from the egal rea. The an constitutes the assuption of guarantees an responsibilities in members of the uperisory ody meet the necessary reuirements of regar to consuers an the arket, along with the rules of conuct integrity, professionalism, autonomy and independence and perform the that are bining on all opany boies, on all eployeescollaborators, duties assigned, guaranteeing the necessary continuity of action. suppliers an business partners an, ore generally, all Group The Group promotes the preention and erification of all unlaful stakeholers. conduct or, in any case, conduct that is in conflict ith the Code of The Group’s Code of Ethics is inspired by national and international Ethics and encourages its employees and third parties to promptly report best practices, rules, regulations an guielines governing corporate social any episodes of hich they may become aare as a result of their responsibility, corporate governance, huan rights an the environent, relations ith the Group. To this end, a histlebloing system has such as the nite Nations niversal Declaration of uan ights, the been established, ith the aim of managing and ascertaining any reports uropean nion harter of unaental30 ights, the International abour of irregularities or breaches of current31 legislation, regulations and internal rganisation I Declaration on unaental rinciples an ights at procedures and taing all appropriate steps, at the same time ork, the en rinciples of the nite Nations Global opact an guaranteeing the confidentiality and anonymity of the histlebloer. the rganisation for conoic ooperation an Developent D Guielines for ultinational nterprises. The odel pursuant to talian egislatie ecree no. is distributed and integrated into the organisation through information and training he Group uses various counication tools to sprea awareness of interentions aimed at increasing the leel of sensitiity amongst the oe of thics. ore specifically, the oe of thics is suitably employees and raising internal aareness, deeloping the capacity to isclose with training elivere an awarenessraising assure, to ake recognise and manage any episodes of suspected corruption. lso as sure that it is properly unerstoo an ipleente within the whole regards the eternal players collaborators and suppliers the approach organisation. his is why it has been publishe on all the aleonia

Caledonia olding p, Caledonia p, ntimo p, alconeri rl and rl. 11

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Group ebsites, so as to mae it aailable to employees in their language. The Caledonia Group also demands that the main Group suppliers adhere to the Code of Ethics. involves the sharing of the general principles inspiring the Group ith The Code of Ethics, hich is an integral part of the rganisation, the eplicit reuest to observe them and behave accordingly pursuing anagement and Control odel pursuant to talian egislatie ecree business to the highest standards as called for first and foremost by no. 231/2001 (hereinafter the “Model pursuant to Italian Legislative Decree the Code of thics. no. 231/01”) adopted by the Parent Company and the Group’s main talian companies, in order to he Model pursuant to Italian Legislative Decree no. 231/01 and the • mae all staeholders aare of the principles inspiring the Group Code of thics are also the main tools through hich the Group prevents and fights corruption. he Code of thics in fact envisages • assure transparency and correctness in the management of its that in order to ensure compliance ith principles of integrity business transparency and observance of fair competition in business management • provide a guide to conduct for the Group’s employees and the Group undertaes to fight direct and indirect corruption including collaborators etortion and concussion and corruption in regard to the public • preent the ris of the perpetration of the offences considered under administration as ell as beteen private individuals in compliance ith talian egislatie ecree no. as subseuently supplemented. Principle 10 of the nited ations Global Compact in all countries in The odel pursuant to talian egislatie ecree no. and the hich it operates. Code of Ethics are reised and updated periodically, here specific In 201 no episodes of corruption ere documented in the Group and circumstances so reuire, inoling the organisation or ne legislation. no fines or nonmonetary sanctions applied for failure to comply ith Control of the obserance and function of the odel pursuant to talian las and/or regulations on social and economic matters. egislatie ecree no. and the Code of Ethics is assured by the uperisory ody, hich erifies its effectieness and efficiency. n Our priorities the Caledonia Group, the uperisory ody is a board ith three members to independent professionals ho are eperts in criminal la In 201 ith a vie to identifying the social economic and environmental and corporate ris and an internal member from the egal rea. The aspects relative to the Group and that significantly influence or may members of the uperisory ody meet the necessary reuirements of influence, its stakeholders’ decisions, the Calzedonia Group embarked on a process to define the materiality aimed at identifying the priority integrity, professionalism, autonomy and independence and perform the aspects on hich to focus its efforts as part of the sustainability efforts duties assigned, guaranteeing the necessary continuity of action. comparing its performance ith the best practices of the most important The Group promotes the preention and erification of all unlaful companies of the industry nationally and internationally. his process conduct or, in any case, conduct that is in conflict ith the Code of has also made it possible to define the contents of this eport in line Ethics and encourages its employees and third parties to promptly report ith the 201 Global eporting Initiative (GI) tandards Guidelines. any episodes of hich they may become aare as a result of their he process is structured into three phases relations ith the Group. To this end, a histlebloing system has Phase 1 been established, ith the aim of managing and ascertaining any reports of irregularities or breaches of current legislation, regulations and internal esearch and identification of the relevant topics i.e. those of potential procedures and taing all appropriate steps, at the same time interest to the Group and its staeholders. his or as supported by guaranteeing the confidentiality and anonymity of the histlebloer. the eamination of the Code of thics and a benchmar analysis and media search on international multistaeholder standards including the The odel pursuant to talian egislatie ecree no. is distributed Global Compact and on the nonfinancial reporting carried out by the and integrated into the organisation through information and training main listed companies in the tetile clothing and retail industry. interentions aimed at increasing the leel of sensitiity amongst Phase 2 employees and raising internal aareness, deeloping the capacity to recognise and manage any episodes of suspected corruption. lso as Assessment of the topics identified by the management of the Group’s regards the eternal players collaborators and suppliers the approach main Italian companies ho checed analysed and attributed relevance and priorities to the individual topics. he reference persons ho interface on a daily basis ith the various staeholders also gave their perspective Caledonia olding p, Caledonia p, ntimo p, alconeri rl and rl. in terms of their needs and epectations.

involves the sharing of the general principles inspiring the Group ith Phase 3 12the eplicit reuest to observe them and behave accordingly pursuing business to the highest standards as called for first and foremost by n the basis of the assessments gathered together the folloing 13 the Code of thics. materiality matri as defined shoing material topics i.e. the topics on hich the Group can eert significant influence in terms of impacts he Model pursuant to Italian Legislative Decree no. 231/01 and the and opportunities. Code of thics are also the main tools through hich the Group prevents and fights corruption. he Code of thics in fact envisages n the basis of the assessmentsMatrix of materiality gathered together the folloing Matrix of materiality that in order to ensure compliance ith principles of integrity materiality matri as defined shoing material topics i.e. the topics What is important for Calzedonia and its stakeholders transparency and observance of fair competition in business management on hich the Group can eert significant influence in terms of impacts the Group undertaes to fight direct and indirect corruption including 5 and opportunities. etortion and concussion and corruption in regard to the public Matrix of materiality administration as ell as beteen private individuals in compliance ith Principle 10 of the nited ations Global Compact in all countries in 4 Customers People hich it operates. Governance

In 201 no episodes of corruption ere documented in the Group and 3 no fines or nonmonetary sanctions applied for failure to comply ith Community las and/or regulations on social and economic matters.

2 Recycling

Suppliers Our priorities Importance for the stakeholders for Importance In 201 ith a vie to identifying the social economic and environmental 1 Product innovation aspects relative to the Group and that significantly influence or may influence, its stakeholders’ decisions, the Calzedonia Group embarked on 0 a process to define the materiality aimed at identifying the priority 0 he material topics1 have been2 further outlined into more specific areas aspects on hich to focus its efforts as part of the sustainability efforts on hich this eport and the related contents3 ere then developed4 . 5 comparing its performance ith the best practices of the most important Importance for Calzedonia Group companies of the industry nationally and internationally. his process

has also made it possible to define the contents of this eport in line Cosa importante per Caledonia hat is important for Caledonia ith the 201 Global eporting Initiative (GI) tandards Guidelines. hee permaterial i suoi topics taeholders have been furtherand outlined its staeholders into more specific areas he process is structured into three phases onImportana hich this per eport gli taeholders and the related Importance contents erefor the then staeholders developed . Importana per Caledonia Group Importance for the Caledonia Phase 1 32 33 Group Cosa importante per Caledonia hat is important for Caledonia esearch and identification of the relevant topics i.e. those of potential Clienti Customers e per i suoi taeholders and its staeholders interest to the Group and its staeholders. his or as supported by Persone People Importana per gli taeholders Importance for the staeholders the eamination of the Code of thics and a benchmar analysis and ornitori uppliers Importana per Caledonia Group Importance for the Caledonia media search on international multistaeholder standards including the Governance Governance Group Global Compact and on the nonfinancial reporting carried out by the Comunit Community Clienti Customers main listed companies in the tetile clothing and retail industry. iciclo ecycling Persone People Innovaione Prodotti Product innovation Phase 2 ornitori uppliers Assessment of the topics identified by the management of the Group’s Governance Governance main Italian companies ho checed analysed and attributed relevance Comunit Community and priorities to the individual topics. he reference persons ho interface iciclo ecycling on a daily basis ith the various staeholders also gave their perspective Innovaione Prodotti Product innovation in terms of their needs and epectations. Phase 3

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Material issues Reporting areas Material issues Reporting areas • Attraction and deeloping talent • Attraction and deeloping talent managers ere inoled in preparing the Group sustainability • taff training and deelopment • taff training and deelopment report • uality of the orkplace and respect for human eople • uality of the orkplace and respect for human • Adhesion to the ashion act as signed, a coalition of leading eople rights rights companies in the fashion and tetile industry, committed to reach • orker health and safety • orker health and safety a set of goals in three areas stopping global arming, restoring • Corporate elfare and incentie systems biodiersity and protecting the oceans • Corporate elfare and incentie systems • • Customer satisfaction and ecellence of serice A dedicated department as created, hich implements the ision • Customer satisfaction and ecellence of serice and strategy of sustainability in the group’s branches, monitoring • earness to the customer, an omnichannel • earness to the customer, an omnichannel and analysing the s linked to the social and enironmental Customer approach and digitisation Customer approach and digitisation obecties, reporting directly to theC, spreading aareness of • ata security and protection best practices ithin the company and sharing the principles • ata security and protection • arketing and communication underlying the choices made, so as to create a irtuous, • arketing and communication innoatie circle • esponsible supply chain management uppliers • esponsible supply chain management These initiatives follow a path that began back in 2017 with the Group’s uppliers • raceability of the supply chain and labelling • raceability of the supply chain and labelling oard of irectors resoling to ork in to ays on the one hand, optimising and spreading aareness of the irtuous practices already in • fficient use of resources and fight against • fficient use of resources and fight against place in the Group in regard to sustainability, and on the other, climate change climate change identifying any critical issues, areas for improement and possible • esponsible packaging and aste management • esponsible packaging and aste management solutions nironment • espect for the enironment in the sales outlets nironment • espect for the enironment in the sales outlets his is hy, by end of , the oard of irectors epects to be and factories and factories able to approe guidelines for the initiaties to be taken as part of a • esponsible procurement and consumption of fieyear plan • esponsible procurement and consumption of materials materials he Group is clearly aare that in order to ork concretely toards • roduct uality and safety the sustainable eolution of the business, this topic must permeate all roduct • roduct uality and safety the company’s decisionmaking processes, thus becoming an essential roduct • roduct and process sustainability • roduct and process sustainability part of corporate strategy • Contribution toards social ellbeing and the o this end, the decision as made to structure functional round tables Community • Contribution toards social ellbeing and the Community community representing operatie committees in hich the subects of the community environment, energy, people, transport and society are inestigated, • thics and integrity in business management Goernance • thics and integrity in business management analysing the main critical issues, defining the action priorities for each Goernance • Corporate goernance area and assessing the results achieed • Corporate goernance he actions implemented are laid out differently depending on the culture

and philosophy of each brand, so as to ensure that the sustainability 2019 sustainability initiatives 2019 sustainability initiatives ariables go toards enriching their identity sa arious sustainability initiaties becoming a concrete reality sa arious sustainability initiaties becoming a concrete reality • he releance of the material topics identified in the matri has • he releancebeen recognised of the materialand disseminated topics identified throughout in the the matri Group has and the been recognised and disseminated throughout the Group and the reporting started in respect of the approaches taken by the reporting started in respect of the approaches taken by the Group to manage the social and enironmental impacts of its Group to manage the social and enironmental impacts of its business o this end, the group companies and department business o this end, the group companies and department

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Board of The Directors Fashion Pact CEO

GOALS

- Reports directly to the CEO CLIMATE:

- Once a quarter, examines the performance of the KPIs, the We commit to implement the 16 principles in the UN Fashion Industry Charter main challenges with the CEO, for Climate with the ambition to implement SBTs. CFO and with the Risk, Securi- Sustainability ty and Compliance Manager We support climate adaptation and resilience through sustainable sourcing of Manager key raw materials. Therefore, we commit that 25% of our key raw materials are - Collaborates with the who- low climate impact1 (e.g. organic, regenerative, sustainable etc) by 2025 le sustainability team and with various group brands to We commit to implement 50% renewable energy across own operations by 2025 implement the sustainability and 100% by 2030. Additionally, we will incentivise implementation of renewables strategy and vision. in all high impact manufacturing processes along the entire supply chain.

BIODIVERSITY:

We commit to develop strategies for biodiversity by the end of 2020 that highlight where priority interventions need to be in our sourcing/supply chains to 1) pre- Cross-functional vent any loss of species 2) prevent loss or degradation of natural ecosystems and round tables 3) support restoration of services that nature provides to society. We commit to zero deforestation and the protection and sustainable management of natural forests by 2025.

Environment Energy People Transport Companies OCEANS:

We commit to eliminate ‘single use plastic’ in B2C packaging by 2025 and in B2B packaging by 2030. We commit to ensure that at least 50% of all plastic packing we use in B2C and B2B packaging is 100% recycled content by 2025 and 2030 respectively.

Reference persons of the group Brand companies and departments

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Tools and methods of interaction with the main stakeholders

EXAMPLE MEANS OF Relations with our stakeholders STAKEHOLDER FREQUENCY OBJECTIVES COMMITMENT STAKEHOLDER COMMUNICATION aledonia is firmly convinced that a collaborative respectful approach in regard to all stakeholders is the basis on which to assure longterm sustainable economic success nderstanding the epectations of internal Respect for Store staff Training Constant Motivation rights and equal and eternal stakeholders in order to anticipate their interests is a key opportunities part of the Group’s strategy. Sharing of Internal Adequate Office staff Constant principles and communication The Group’s focus on the uality of relations with its stakeholders is strategies remuneration

also epressed in the ode of thics This approach takes concrete Services to improve Factory staff Meetings Constant Training form during interaction with the various interlocutors which is also OUR PEOPLE life functional to the dissemination of the principles of the ode of thics andenironmental which allow for reciprocal growth as well as the adustmentrecycling of the protection aste parties’ business model. Loyalty organisations reduction store customers; customer service Constant Customer satisfaction satisfaction The table below shows the stakeholders held to be most significant to Understanding the definition of the Group’s strategy and the related method defined, physical and on-line on-line customers; Constant requests by which each is involved stores Switch to a fully integrated Rapid response omnichannel potential to market OUR social networks Constant system customers demands onsideringTools and methods the importance of interaction of staeholderwith the main engagement stakeholders for the Group in CUSTOMERS Stakeholderthe Example process of definingMeans ofthe materialFrequency topics, theObjectives Group has setCommitment itself the stakeholder communication aim of guaranteeing eer increasing staeholder inolement in the Companies in promotion of ur people store staff training constant otivation respect for supplies of materiality analysis processes oer the years. ore specifically, starting contact with the meetings; Constant advanced quality rights and adequate Group supply and environmental from , the managers of all Group companies and the main suppliers, products at fair chain; standards; prices are epected to be inoled. visits to suppliers; Occasional Supplier respect for The18 aledonia Group adheres to and taes part in multiple tables and employees; human rights Sharing of the and international organisations on both a national and international leel. elo are the accreditation On request Code of Ethics standards in terms of SUPPLIERS main entitiesassociations in hich the Group taes part Third party quality of work manufacturers o ndustrial ssociations onfindustria Non-profit entities meetings with istema oda talia Contribute towards o or foundations; the heads of local Constant promoting social communities; and economic ustainable iber lliance Public o Optimise the development; administrations; ashmere amel air anufacturers nstitute San Zeno Foundation; Constant capacity to o intervene Universities Support activities for o ri ana pparel Meetings for sponsorships or On request the young COMMUNITY Civil society contributions

Ecosystems of the Quality in Constantly areas in which we Technical engineering respect for the Constant improve environment operate offices; environmental Reduction of the practices impact of our Government business

Environmental Board of Directors Periodic Identify adequate Riciclo protection KPIs ENVIRONMENT organisations Waste reduction

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OUR ATTENTION TO CUSTOMERS

ur sustainability process can only be effectie if it is implemented by the company as a hole. This is hy the aledonia Group has for years taen a forefront role in the organisation and implementation of initiaties in its stores, lie the recycling campaigns, that encourage consumers to adopt sustainable, ethical behaiour.

Customer satisfaction and excellence of service

The customers are at the ery heart of the aledonia Group actiities, as final users of our or. ndeed, customers are taen into account in all decisions, so as to anticipate the releant needs and proide a rapid response to reuests and epectations.

n aledonia, e are committed to offering our customers a high standard of ecellence and uality, guaranteeing ecellent alue for money, hich has alays been a hallmar of the company.

n relations ith our customers, e or hard to comply ith criteria of respect, dignity and ustice, taing into account the different cultural baggage of each and eery indiidual, ithout admitting any form of discrimination due to race, religion, age, nationality, gender or any other personal or social condition, paying particularly close attention to the Our attention to integration of people ith disabilities or handicaps. n their professional actiities, the sales force communicates clearly and transparently ith customers, to ensure a gratifying purchasing eperience. The Group’s products are promoted on the basis of obectie standards, ithout customers distorting their description or characteristics. e are firmly focused on offering a pleasant, easy and comfortable purchasing eperience and this is also made possible thans to the Group’s choice of integrating the physical and online sales channels.

t present, ecommerce serices are aailable in countries for the SDG Calzedonia's contribution ntimissimi and aledonia brands, for Teenis and for alconeri. The continuous etension of the serice has seen the release of Our sustainability process can only be effective if it is functions to order online from the store on ctober in taly, LA NOSTRAimplemented ATTENZIONE by the company VERSO as a Iwhole. CLIENTI This is why the rance, ortugal, pain, Germany and ustria. Il percorsoCalzedonia di sostenibilità Group è hasefficace for solo years se attuatotaken dalla a forefront società nella role in sua completezza.the organisation Per questo and motivo implementation il Gruppo Calzedonia of initiatives da anni è in its e are also etending the purchase, returns and payment methods. To in primastores, linea likenell’orga thenizzazione recycling ed implementazionecampaigns, thatnei propri encourage negozi con- date, in different countries in urope, orders can either be deliered di iniziative, come le campagne di riciclo, che spingano il consumatore sumers to adopt sustainable, ethical behaviour. to the customers home or to a sales outlet chosen by the customer a comportamenti etici e sostenibili. and online orders can also be returned at the store. onsidering that e are using the same logistics corridors for retail also to process La soddisfazione del cliente e l’eccellenza del servizio these orders, e can simplify the life of our customers, at the same

Il centro delle attività del Gruppo Calzedonia sono i clienti, in quanto time helping reduce emissions. fruitori finali del nostro lavoro. I clienti infatti sono presi in considerazione in ogni decisione in modo da anticiparne le necessità e di risponderne Customer satisfaction rapidamente alle richieste e aspettative.

In Calzedonia ci impegniamo ad offrire ai nostri clienti un elevato standard di eccellenza e qualità garantendo un ottimo rapporto qualità- prezzo, da sempre parte del DNA dell’azienda. 21

Nelle relazioni con i nostri clienti ci impegniamo ad agire in conformità ai criteri di rispetto, dignità e giustizia, prendendo in considerazione il diverso bagaglio culturale di ogni individuo, senza permettere alcuna forma di discriminazione per ragioni di razza, religione, età, nazionalità, genere o per qualsiasi altra condizione personale o sociale, prestando particolare attenzione all’integrazione di persone con disabilità o handicap. Nell’esercizio delle proprie attività professionali, la forza vendite comunica con i clienti in maniera chiara e trasparente per un esperienza d’acquisto gratificante. I prodotti del Gruppo sono promossi in base a standard 40 41 oggettivi, senza distorcere la loro descrizione o le loro caratteristiche.

Siamo orientati ad offrire un’esperienza d’acquisto piacevole, facile e confortevole, e ciò è reso possibile anche grazie alla scelta del Gruppo di intraprendere un processo di integrazione tra i canali di vendita fisici e online.

Attualmente i servizi di e-commerce sono disponibili in 24 Paesi per i brand Intimissimi e Calzedonia, 19 per Tezenis e 21 per Falconeri. Il continuo ampliamento del servizio ha visto il rilascio della funzionalità per ordinare online dal negozio il 29 ottobre 2019 in Italia, Francia, Portogallo, Spagna, Germania e Austria.

Inoltre, stiamo ampliando le modalità di acquisto, reso e pagamento. Ad oggi, in 8 Paesi europei è possibile ricevere l’ordine sia a domicilio sia in un punto vendita selezionato dal cliente, ed anche il reso di vendite online può avvenire in negozio. Considerando che stiamo utilizzando gli stessi corridoi logistici per il retail anche per evadere questi ordini, riusciamo a semplificare la vita ai clienti, contribuendo, al contempo,

alla riduzione delle emissioni di CO2.

Soddisfazione del cliente

31

n order o oninuousl irove our servie, e onior usoer 4 saisaion and eaine eir eedba iven durin e various Calzedonia ooruniies or disussion Always-on on-line General intercept On-4line Thank n order o oninuousl irove our servie, e onior usoer Calzedonia4 Calzedonia you page esaisaion aledonia and roueaine usoer eir ervie,eedba iiven oeraesdurin e oursvarious a Always-on on-line General intercept On-line Thank da,ooruniies das orou disussiono , els usoers over e eleone, b eail, feedacs feedacs feedacs Always-on online General interceptyou page Online Thank you page via eb ors and online a and an inera direl i e on e aledonia rou usoer ervie, i oeraes ours a the Group’s Facebook, Instagram and Twitter pages. feedacs feedacs feedacs da, das ou o , els usoers over e eleone, b eail, erage igital e usoer aisaion servie as oniorin and assessen # feedbacks: 6.254 via eb ors and online a and an inera direl i e on Averagesatisfaction Digital # feedbacks: 18.398 # feedbacks: 6.898 ssesthe Group’s or Facebook,ea ouniaion Instagram andannel Twitter used pages. or , saisaor satisfactioneragescale (0-10 scale): igital NPS: 53 NPS: 58 erorane is reorded ineraion b eail and over e eleone satisfaction5.9 e usoer aisaion servie as oniorin and assessen ad a lo ailed resonse rae less an , ils ere as roo scale sses or ea ouniaion annel used or , saisaor or iroveen or soial ineraions b a n pril a surey as started in taly loyalty postpurchase for erorane is reorded ineraion b eail and over e eleone the ntiissii rand to otain the opinion of custoers holding our iad a elo ai ailed o resonsebrinin ourrae usoersless an loser, ilso us ereand irovin,as roo nloyalty pril cards anda sureyho hadas adestarted purchases in taly loyaltyfro physical postpurchase stores foron ansor iroveen o eir inu,or soial e rouineraions as deidedb a o use ulile eods b i o oe ino ona i e ne o ese is e online the ntiissiiserice leel rand receied to otain instore the heopinion surey of custoersill e etendedholding ourto aeri salese aisurve, o brininaied oura aerinusoers eedbaloser o onus eand uirovin,rasin loyaltyinclude cardsother countriesand ho inhad ade purchases fro physical stores on ans o eir inu, e rou as deided o use ulile eods the serice leel receied instore he surey ill e etended to eeriene is is oeraive or e brands o niissii, aledonia, Loyalty post b i o oe ino ona i e ne o ese is e online include other countries in eenis and aloneri purchase aersales surve, aied a aerin eedba on e urasin Loyalty post n e assessens, e reerene eris used is e e rooer feedacs eeriene is is oeraive or e brands o niissii, aledonia, # feedbacks: 8.000 ore, nael e erenae dierene o eedba olleed ro ose purchase eenis and aloneri Loyalty post purchase NPS: 74 rooin e brand and ose a do no e iniu and aiu feedacs n e assessens, e reerene eris used is e e rooer values o e indiaor are reseivel and and an raninore, naelbeeen e erenae and dierene is usuall o onsideredeedba olleeda ood roresul ose he result otained is in line ith epectations an denotes rooin e brand and ose a do no e iniu and aiu a high leel of custoer loyalty and reflects the custoers registered values o e indiaor are reseivel and and an hefor ourresult loyalty otained prograes is in line he ith aledonia epectations Group an eliees it denotesto e ranin beeen Post and on -line ispurchase usuall onsidered a ood resul aery high iportant leel of tocustoer easure loyaltythe satisfactionand reflects of thecus toerscustoers ho registered isit us (all brands) forore our often loyalty as aprograes easure of hethe aledoniauality of ourGroup or eliees it to e eedbas , ery iportant to easure the satisfaction of custoers ho isit us Post on-line purchase n e carried out rand aareness sureys inoling our sales POST ON-LINE PURCHASE ore often as a easure of the uality of our or # feedbacks: 66.000 teas in elgiu Gerany and rail to assess the leel of rand (ALL(all brands)BRANDS) NPS: 34-35 nnotoriety one thecarried aret out and rand the perceptionaareness ofsureys the various inoling brands’ our value,sales eedbas , teasso as into iproeelgiu theGerany coercial and railstrategy to heassess ai theoer leel the ofnet rand fe e resul son is ood, bu alls belo e obeives se b e notorietyonths ison to the etend aret this and practice the perception to also includeof the variousother countries brands’ value, dearen or is reason, in , all e ebsies o e various so as to iproe the coercial strategy he ai oer the net fe o protect the rand reputation and effectiely and efficiently respond onths is to etend this practice to also include other countries brands ere revised in order o inrease user usabili and rodu to custoer deands on ultiple atters relating to corporate social e resul son is ood, bu alls belo e obeives se b e aeal ndeed, an iroveen an be seen in e indiaors inrodued oresponsiility protect the to randhich reputationthe Group and pays effectiely close attentionand efficiently in respond e dearen or is reason, in , all e ebsies o e various a e end o e ear tolaunched custoer an deandsinternal floon dedicatedultiple atters to anagingrelating toreports corporate regarding social brands ere revised in order o inrease user usabili and rodu n eeber , e aledonia ebsie added ree ors or ivin responsiilitydiscriinatory coentsto hich adethe Group on social pays edia close orattention other channels in ody e aeal ndeed, an iroveen an be seen in e indiaors inrodued and ollein eedba on e irs, i e usoer an alas launchedshaing seisan internal discriination flo dedicated against tothe anagingG counity reports orregarding racis a e end o e ear aess reel o rae diial saisaion and rovide eedba alas discriinatoryanial products coents furs leather ade cashereon social etcedia enironental or other channels responsiility ody onn eeberonline on , e seond,e aledonia rando eedbaebsie addedis reuesed ree orsdurin or ebsie ivin shaingand oring seis conditions discriination against the G counity or racis brosinand ollein eneral eedba inere on eile irs, e iird, eaain usoer randol, an reuess alas anial products furs leather cashere etc enironental responsiility eedbaaess reel aer oain rae diialan on saisaionline urase, and rrovideo e eedbaan ou ala aes and oring conditions ata refers to sureys run in the folloing countries taly Gerany pain ortugal onon onlineline an on oue seond,ae eserando ors eedba ill isalso reuesed be inrodued durin ebsiein e ustria rance ungary nited tates reland enar etherlands elgiu loaia irsbrosin al oeneral orinere e niissii ile ebrand ird, aain randol, reuess and ata eden refers to sureys run in the folloing countries taly Gerany pain ortugal eedba aer ain an online urase, ro e an ou ae ustria rance ungary nited tates reland enar etherlands elgiu loaia online an ou ae ese ors ill also be inrodued in e and eden 22irs al o or e niissii brand 23 42 43 22 23

n , complaints ere made in connection ith customer relations which to improe our customer eperience with an omnichanne approach hese complaints mainly regarded the sensitivity of our customers in thatwhich aows to improe the customer our customer to eamine eperience and assesswith an our omnichanne products, regardessapproach respect of animal rights, particularly folloing the launch of an ntimissimi othat the aows channe the customerthrough whichto eamine the intendand assess to bu. our products, regardess leather collection Other complaints regarded product uality, promotions o the channe through which the intend to bu. and the spread of fae nes Thereore, the aedonia ecommerce proect is hinged on the one handThereore, on thethe desireaedonia to insource, ecommerce whereer proect possibe, is hinged the onentire the aueone ll complaints ere solved during the year, specifically ere handled chainhand oninked the todesire the onto ineinsource, saes whereerprocesses possibe,and, on the the entire other, aue the directly y the legal department, y customer services sometimes desirechain inkedto integrate to the the on chainine osaes phsica processes stores and,into onthis thestrateg. other, the ith the assistance of the legal department, entailed active monitoring desire to integrate the chain o phsica stores into this strateg. of social media y customer services and the remainder ere solved One clear example of this approach is the “Product locator” function, One clear example of this approach is the “Product locator” function, through pulic declaration on social channels hese communications which makes it possibe to understand, rom the ecommerce website, which makes it possibe to understand, rom the ecommerce website, ere intended to refute any fae nes and stress the commitment where the nearest phsica store is with the desired product aaiabe where the nearest phsica store is with the desired product aaiabe toards responsile communication of the corporate usiness, in line for purchase and the “Pay onine and coect instore” service through for purchase and the “Pay onine and coect instore” service through ith the provisions of our ode of thics which the customer can choose a phsica shop rom which to coect theirwhich ontheine customer order. can choose a phsica shop rom which to coect their onine order. Nearness to the customer, an omnichannel approach and ore speciica, in order to process orders reating to this second serice,ore speciica, the stock areadin order present to p rocessin the ordersphsica reatingstores isto used,this therebsecond digitisation minimisingserice, the storagestock areadreuirements present and in thegiing phsica the customer stores is theused, chance thereb to Nearness to the customer pickminimising up their storage package reuirements a ew hours and giingater, insteadthe customer o haing the chanceto wait toa ewpick das.up their t thepackage same a time,ew hourscustomers ater, can instead aso oreturn haing on ineto waitorders a earness to the customer has alays een a close focus of the throughew das. the t stores, the sameinstead time, o haingcustomers to sendcan asothem returnback onto inethe centraorders aledonia roup t as initially delegated to physical stores, oth warehouse.through the stores, instead o haing to send them back to the centra through a capillary presence on the territory and thans to the capacity warehouse. to supply products of excellent value for money and hich are therefore accessile to an extremely large section of the pulic Omnichannel

oday, this same accessiility is eing transformed, rethought thans to ... hour digital indos, days a year, ith the aim of proposing and conveying the value of the products and usiness culture, not only Store Phone in the more than , physical sales outlets ut also on all the virtual ones, conveying emotions in a mediated eased experience

n order to enoy direct relations ith our customers, e have adopted an integrated development strategy of our physical and digital channels Social Web

An omnichannel approach Mobile tarting in , ith ntimissimi and ith an incremental approach, the online sales channel has been activated for the Group’s four main ALL CHANNELS AVAILABLE TO THE COSTUMERS AND THEY ARE CONNECTED rands These toos not on increase the oera eicienc o the sstem, and o date, the four aledonia roup esites are reached y a total thereoreThese toos ensure not ongreater increase satisacti theon oera o the eicienc customers o’ theneeds, sstem, but asoand of more than thousand visitors a day, ho on average donload makethereore it possibeensure greaterto aoid satisacti trae onin makingo the deieries,customers ’ toneeds, the beneitbut aso o product sheets per second, therey confirming the desire to stay themake enironment. it possibe Theto aoid reduction trae oin themaking enironmenta deieries, impacts to the associatedbeneit o in contact ith the loos that the company proposes and renes each withthe enironment.the return o The products, reduction made o possibethe enironmenta b the act impacts that ourassociated sstem ee useswith thethe returnsame o ogisticsproducts, corridors made possibeas retai, b isthe promotedact that bour oeringsstem uses the same ogistics corridors as retai, is promoted b oering aledonia roup has alays interpreted ecommerce and digital not as customers the chance to return products purchased in the store, ree a channel in competition ith the physical shops ut as a manner y ocustomers charge. the chance to return products purchased in the store, ree o charge.

24 44 45 25 25

Digitisation

e are firml convinced that the presence of an advanced technoloical aledonia Group staff ill uarantee the securit of an means of structure is the e pillar for correct information manaement and thereb pament used at Group stores hether phsical or online in order to to best face up to the future challenes lined to the omnichannel uarantee suitable traceabilit of the billin and collection procedures approach the protection of customer data and the prevention of fraud

n this contet the diital business hich is transversal to the hole n no complaints ere recorded reardin customer privac compan plas an important role ales made via the ecommerce breaches here as one case of data theft and breach caused b the channel are constantl on the rise and durin the ear the Group has hacin of a Group nstaram account he case as promptl reported invested in technoloical and diital infrastructures in order to offer and handled b the inhouse bersecurit and rivac ffice and customers a ide rane of alternative purchases to fit ith the various retained a lo impact accordin to the criteria identified b local contets and did not result in an additional internal procedures inall there ere no cases of customer data loss he Group is aimin to achieve real loalt throuh dedicated loalt prorammes that enable it to reach millions of people ith personalised messaes The marketing and communication strategy

e are also etendin the loalt and ift care rane ith interactions he idea behind our maretin strate is that a more informed customer beteen on and offline main it possible to finalise the cards on can interact more simpl transparentl and freuentl ith the brand line or instore here is no loner an need to fill in a paper form throuh all the various contact points because the process has been entirel diitised ust lie loalt vouchers his is h communication ith customers is alas in line ith our and coupons includin recclin vouchers business values and products are promoted responsibl on the basis of obective standards

Data security and protection tartin in the Group launched a communication campain mared odern purchasin methods necessaril reuire the reciprocal echane b stortellin dedicated to enain and inspirin female personalities of personal data and information uccessful omen lie arah essica arer rina ha Gisele undchen and hiara errani have become the faces of important n oin about its business aledonia is aare that it processes a multimedia campains sinificant uantit of confidential information and personal data and shares implementin them the obectives derivin from the comin into force of the General ata rotection eulation G Calzedonia and Julia Roberts

Respecting our customers’ right to privacy is essential for us and this n the aledonia Group launched the brand internationall ith is h e tr to protect and mae appropriate use of their personal a cinematoraphic stle advertisement entrusted to ulia oberts data e therefore strive to uarantee the hihest securit standards in epressin empath ith the emotional eperience of omen tartin selectin and usin information technolo sstems to process confidential in aledonia continued to consolidate the relationship ith the information and personal data actress ith a series of lihthearted ironic advertisements set in the In processing customers’ personal data, we request informed consent sales outlet each time this is necessar and onl for the purposes of data processin involved ur emploees are also reuired to notif an case of hich the ma become aare reardin the confidentialit of information or he Group also confirms its close attention paid to the diital orld protection of personal data and millennials b increasin its presence on the main social media lie nstaram aceboo and ouube offerin ever ne diital contents n the effort made b the department for the protection of data that can mae the most of the full potential offered up b this ne and securit focussed on the protection of personal data collected media and involve customers throuh ecommerce ebsites and for maretin purposes n this contet the Group is investing in technology to improve the customers’ n particular the eenis brand has opted to use the lanuae of omnichannel eperience offerin a ide rane of pament methods music plain an active part in diital proects in the main music festivals orldide lie oachella onar and os live

26 46 27 47

aledonia Group staff ill uarantee the securit of an means of pament used at Group stores hether phsical or online in order to uarantee suitable traceabilit of the billin and collection procedures the protection of customer data and the prevention of fraud

n no complaints ere recorded reardin customer privac breaches here as one case of data theft and breach caused b the hacin of a Group nstaram account he case as promptl reported and handled b the inhouse bersecurit and rivac ffice and retained a lo impact accordin to the criteria identified b and did not result in an additional internal procedures inall there ere no cases of customer data loss

The marketing and communication strategy

he idea behind our maretin strate is that a more informed customer can interact more simpl transparentl and freuentl ith the brand throuh all the various contact points

his is h communication ith customers is alas in line ith our aledoniabusiness values Group andstaff products ill uarantee are promoted the securit responsibl of an on meansthe basis of pamentof obective used standards at Group stores hether phsical or online in order to telier m has also chosen to opt for digital communication, with a uarantee suitable traceabilit of the billin and collection procedures maor presence on the main social networs, putting itself forward as tartin in the Group launched a communication campain mared the protection of customer data and the prevention of fraud the favourite rand of Italian “itgirls” and celebrity brides. b stortellin dedicated to enain and inspirin female personalities nother aspect of maor interest to the promotion of our rands is that nuccessful noomen complaints lie arahere recordedessica arerreardin rina customer ha privacGisele lined to sport and athletes breachesundchen hereand hiaraas one errani case of havedata becometheft and thebreach faces caused of important b the hacinmultimedia of aca Groupmpains nstaram account he case as promptl reported his topic concerns a considerale portion of the promotional activities and handled b the inhouse bersecurit and rivac ffice and and sponsorships for oth Intimissimi omo and alconeri his latter retained a lo impact accordin to the criteria identified b in particular has always stayed close to sports with a close lin to andCALZEDONIACalzedonia did not andresult Julia ANDin Roberts an JULIA additional ROBERTS internal procedures inall there nature, supporting international talent mainly in siing, golf and sailing ere no cases of customer data loss n the aledonia Group launched the brand internationall ith a cinematoraphic stle advertisement entrusted to ulia oberts GIROGiro d'ItaliaD'ITALIA epressin empath ith the emotional eperience of omen tartin The marketing and communication strategy Intimissimi omo has een the official sponsor of the Giro dItalia in aledonia continued to consolidate the relationship ith the cycling race since rue Italianness, passion and innovation are he idea behind our maretin strate is that a more informed customer actress ith a series of lihthearted ironic advertisements set in the the values shared y the two rands that collaorated, for the first can interact more simpl transparentl and freuentl ith the brand sales outlet time in the history of the Giro, adding a sponsor for the pin ersey throuh all the various contact points

his is h communication ith customers is alas in line ith our businesshe Group values also andconfirms products its closeare promotedattention responsiblpaid to the on diital the basisorld ignorvino instead comines a multichannel strategy, seeing to mae ofand obective millennials standards b increasin its presence on the main social media est use of oth on and offline options rom early to date, a lie nstaram aceboo and ouube offerin ever ne diital contents strategic social communication plan has een finalised and implemented, tartin in the Group launched a communication campain mared telier m has also chosen to opt for digital communication, with a that can mae the most of the full potential offered up b this ne which has successfully improved its visiility ith the aim of promoting b stortellin dedicated to enain and inspirin female personalities maor presence on the main social networs, putting itself forward as media and involve customers the format generically, as well as activities and promotions, collaorations uccessful omen lie arah essica arer rina ha Gisele havethe favourite een launched rand ofwith Italian important “itgirls” influencers and celebrity in oth brides. the industry and undchenn particular and thehiara eenis errani brand have has becomeopted tothe use faces the oflanuae important of notherother segments aspect ofsuch maor as interestlifestyle, totravel the andpromotion fashion of heour randsindustry ispress that multimediamusic plain campains an active part in diital proects in the main music linedis an toinevita sport leand point athletes of reference for the food wine industry festivals orldide lie oachella onar and os live prestigious collaorations have een sought with Gamero Rosso and his topic concerns a considerale portion of the promotional activities a ucina Italiana, ey partners and interlocutors for focused and sponsorships for oth Intimissimi omo and alconeri his latter Calzedonia and Julia Roberts communication with a target of sector eperts in particular has always stayed close to sports with a close lin to 27n the aledonia Group launched the brand internationall ith nature, supporting international talent mainly in siing, golf and sailing a cinematoraphic stle advertisement entrusted to ulia oberts Customer engagement and responsible marketing initiatives epressin empath ith the emotional eperience of omen tartin ustomerGiro d'Italia loyalty is assured through involvement in a loyalty programme in aledonia continued to consolidate the relationship ith the that allows those suscriing to cards to enefit from numerous discounts, actress ith a series of lihthearted ironic advertisements set in the Intimissimi omo has een the official sponsor of the Giro dItalia promotional operations, premium operations and dedicated special sales outlet cycling race since rue Italianness, passion and innovation are initiatives, which are adequately pulicised and communicated each time the values shared y the two rands that collaorated, for the first

hesetime inpromotional the history initiatives of the Giro,implemented adding a ysponsor the aledonia, for the pin Intimissimi ersey and alconeri rands are loyalty programmes wherey points are collected he Group also confirms its close attention paid to the diital orld and millennials b increasin its presence on the main social media on a card, whose holders enoy eclusive advantages ignorvino instead comines a multichannel strategy, seeing to mae lie nstaram aceboo and ouube offerin ever ne diital contents est use of oth on and offline options rom early to date, a that can mae the most of the full potential offered up b this ne strategic social communication2019 new plan registrations has een finalised and implemented, media and involve customers whichaledonia has successfully improved its visiilityy ithignorvino the aim ofine promoting alconeri lu n particular the eenis brand has opted to use the lanuae of the formatover generically, as well as activitiesIntimissimi and promotions,over collaorations music plain an active part in diital proects in the main music have een,, launched with important, influencers,, in oth the industry, and festivals orldide lie oachella onar and os live other segments such as lifestyle, travel and fashion he industry press telier m has also chosen to opt for digital communication, with a is an inevitale point of reference for the food wine industry maor presence on the main social networs, putting itself forward as 28prestigious collaorations have een sought with Gamero Rosso and a ucina Italiana, ey partners and interlocutors for focused the favourite rand of Italian “itgirls” and celebrity brides. 27 communication with a target of sector eperts nother aspect of maor interest to the promotion of our rands is that

lined to sport and athletes Customer engagement and responsible marketing initiatives his topic concerns a considerale portion of the promotional activities and sponsorships for oth Intimissimi omo and alconeri his latter ustomer loyalty is assured through involvement in a loyalty programme in particular has always stayed close to sports with a close lin to that allows those suscriing to cards to enefit from numerous discounts, nature, supporting international talent mainly in siing, golf and sailing promotional operations, premium operations and dedicated special initiatives, which are adequately pulicised and communicated each time

hese promotional initiatives implemented y the aledonia, Intimissimi 48 49 Giro d'Italia and alconeri rands are loyalty programmes wherey points are collected Intimissimi omo has een the official sponsor of the Giro dItalia on a card, whose holders enoy eclusive advantages cycling race since rue Italianness, passion and innovation are the values shared y the two rands that collaorated, for the first 2019 new registrations time in the history of the Giro, adding a sponsor for the pin ersey aledonia y ignorvino ine alconeri lu over Intimissimi over ,, , ,, , ignorvino instead comines a multichannel strategy, seeing to mae est use of oth on and offline options rom early to date, a strategic social communication plan has een finalised and implemented, 28 which has successfully improved its visiility ith the aim of promoting

the format generically, as well as activities and promotions, collaorations have een launched with important influencers in oth the industry and other segments such as lifestyle, travel and fashion he industry press is an inevitale point of reference for the food wine industry prestigious collaorations have een sought with Gamero Rosso and a ucina Italiana, ey partners and interlocutors for focused communication with a target of sector eperts

Customer engagement and responsible marketing initiatives

ustomer loyalty is assured through involvement in a loyalty programme that allows those suscriing to cards to enefit from numerous discounts, promotional operations, premium operations and dedicated special initiatives, which are adequately pulicised and communicated each time

hese promotional initiatives implemented y the aledonia, Intimissimi and alconeri rands are loyalty programmes wherey points are collected on a card, whose holders enoy eclusive advantages

2019 new registrations aledonia y ignorvino ine alconeri lu over Intimissimi over ,, , ,, ,

28

telier m has also chosen to opt for digital communication, with a maor presence on the main social networs, putting itself forward as the favourite rand of Italian “itgirls” and celebrity brides.

nother aspect of maor interest to the promotion of our rands is that lined to sport and athletes

his topic concerns a considerale portion of the promotional activities and sponsorships for oth Intimissimi omo and alconeri his latter in particular has always stayed close to sports with a close lin to

nature, supporting international talent mainly in siing, golf and sailing Total registrations with the loyalty channels

4,500,000 Giro d'Italia 4,000,000 Intimissimi omo has een the official sponsor of the Giro dItalia cycling race since rue Italianness, passion and innovation are 3,500,000 the values shared y the two rands that collaorated, for the first 3,000,000 time in the history of the Giro, adding a sponsor for the pin ersey 2,500,000

2,000,000

ignorvino instead comines a multichannel strategy, seeing to mae 1,500,000 est use of oth on and offline options rom early to date, a 1,000,000 strategic social communication plan has een finalised and implemented, which has successfully improved its visiility ith the aim of promoting 500,000 the format generically, as well as activities and promotions, collaorations - 2016 2017 2018 2019 have een launched with important influencers in oth the industry and Serie1 294,929 748,063 1,384,216 4,196,896 other segments such as lifestyle, travel and fashion he industry press is an inevitale point of reference for the food wine industry prestigious collaorations have een sought with Gamero Rosso and a ucina Italiana, ey partners and interlocutors for focused Italian cstoers olding loyalty cards can also collect oints trog rcases ade fro te sos in certain selected foreign contries communication with a target of sector eperts additionally tey can also benefit fro disconts resered to te fact of being a cstoer in te releant contry.

Customer engagement and responsible marketing initiatives olding a loyalty card is in soe cases a reireent to adere to ustomer loyalty is assured through involvement in a loyalty programme soe of or caaigns ere e see to foster recycling and saing resorces. that allows those suscriing to cards to enefit from numerous discounts, promotional operations, premium operations and dedicated special ecycling as in fact alays been a art of or cltre. roing initiatives, which are adequately pulicised and communicated each time tings aay as alays been in conflict it or ilosoy and astage goes against or edcation as ell as bsiness reslts. hese promotional initiatives implemented y the aledonia, Intimissimi and alconeri rands are loyalty programmes wherey points are collected In stores also began encoraging recycling in collaboration it on a card, whose holders enoy eclusive advantages te secialised oerator I.

Intiissii brand stores for eale fro ebrary to late ne and fro eteber to eceber roosed a recycling caaign called 2019 new registrations 2019 New Registrations “Riciclare conviene” (“Recycling pays”), which envisages the delivery to aledonia y ignorvino ine CALZEDONIA alconeriFALCONERI lu MY SIGNORVINO a store of at least secondand ites of cloting of any brand tos over Intimissimi over LOVER CLUB INTIMISSIMI WINE LOVER yaas briefs and bras for recycling. In ecange for eac second ,, , ,, , 1.669.132 60.200 1.379.022 7.201 and ite deliered tey are gien a ocer to send on instore rcases. In resect of te sstainable intent beind te initiatie te ocer ill not be rinted at te cas des bt rater eailed to Total registrations with the loyalty channels 28 te cstoer or sent by .

5 M Total registrations with the loyalty channels 4.196.896 4,500,0004.5 M RecyclingRECYCLING

4,000,0004 M ntiissii loves the environent and is coitted to ecology, in collaorationIntimissimi with ama l'ambientegiving new e silie impegna to yor nell'ecologia, sed ites, in resingcollaborazione the 3,500,000 con I:CO dà nuova vita ai tuoi capi usati, riutilizzando i tessuti per 3.5 M arics to create new prodcts ntiissii spervales yor clothing creare nuovi prodotti. Intimissimi supervaluta il tuo abbigliamento! 3,000,000 29 3 M n , we collected ore than illion ites o clothing, or which Nel 2019 abbiamo raccolto oltre 7 milioni di capi per i quali sono 2,500,000 ore than ,, vochers were issed, distrited in the varios 2.5 M stati emessi oltre 1.450.000 voucher distribuiti nei paesi europei come contries dalacross seguente rope grafico as. shown elow 2,000,000 2 M 1.384.216 1,500,000 1.5 M Portogallo Portugal Other Altro 1,000,000 2% 2% Germany Germania 4% 4% 1 M 748.063 2% 500,000 2% Spagna 294.929 Spain 500 K 6% - 6% 2016 2017 2018 2019 Serie1 294,929 748,063 1,384,216 4,196,896 Polonia Years 2016 2017 2018 2019 Poland 12% 12%

Italian cstoers olding loyalty cards can also collect oints trog Italia 74% rcases ade fro te sos in certain selected foreign contries Italy additionally tey can also benefit fro disconts resered to te fact 74% of being a cstoer in te releant contry.

olding a loyalty card is in soe cases a reireent to adere to soe of or caaigns ere e see to foster recycling and saing INSERIRE FOTO resorces.

ecycling as in fact alays been a art of or cltre. roing 50 La campagna è dedicata esclusivamente51 ai nostri clienti possessori di tings aay as alays been in conflict it or ilosoy and astage tessera fedeltà, dando quindi l’occasione e l’incentivo ai clienti che non goes against or edcation as ell as bsiness reslts. hanno la tesserà, di entrare a far parte del mondo “My Intimissimi”.

In stores also began encoraging recycling in collaboration it Anche altri brand del Gruppo hanno lanciato iniziative per il riciclo di te secialised oerator I. indumenti usati, come Falconeri. Intiissii brand stores for eale fro ebrary to late ne and Il progetto "Re Generation Cashmere" firmato Falconeri è un progetto fro eteber to eceber roosed a recycling caaign called nato per dare una seconda vita al Cashmere, uno dei filati più amati e preziosi, una campagna di rigenerazione del cashmere a sostegno “Riciclare conviene” (“Recycling pays”), which envisages the delivery to dell'etica e della sostenibilità, in un'ottica di economia circolare e di a store of at least secondand ites of cloting of any brand tos rivalorizzazione del cashmere usato.

yaas briefs and bras for recycling. In ecange for eac second L’iniziativa prevedeva la possibilità di ricevere un voucher spendibile per and ite deliered tey are gien a ocer to send on instore acquisti nel negozio a chi consegnava una maglia in 100% o misto rcases. In resect of te sstainable intent beind te initiatie te cashmere. Le maglie recuperate sono state conferite ad un nostro ocer ill not be rinted at te cas des bt rater eailed to fornitore di filato che ha riutilizzato la materia prima per la produzione di filo. te cstoer or sent by . TOTALE CAPI CONFERITI PER RICICLO

Recycling 34

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conerred to one o our yarn suppliers, who reused the raw material to produce new yarn.

n additional step was then added to the regeneration project or the collection o items the realisation o a special cashmere lanket, to symolise welcome and inclusion.

In addition to the activities common to all roup companies, in , the ollowing sustainaility initiatives were taken in oreign ranches

MarchioBRAND BUSINESSBusiness DESCRIPTION Description ith the purchase o a swimsuit rom our IndonesiaWith thecollection, purchase the of acustomer swimsuit fromreceive ourd a Indonesia collection, the customer recei- Indonesia cotton ag. The project is part o the waste ved a cotton bag. The project is part of the ollectionIndonesia and Collection reduction waste awareness reduction raisingawareness-raising campaign, camseeking- Calzedoniaaledonia ottonand Cotton ag Bag - UKto increasepaign, seeking recycling to increaseand to recyclingpromote andand to promote and increase the use of ecological, increase the usereusable o ecological, products. reusale products. it to all Intimissimi customers o a card reen Mother’s containing lower seeds Intimissimi ay Festival – Green Mother’s Day Gift to all Intimissimi customers of a card Intimissimi ortugalFestival – Portugal containing flower seeds In , the eeu aledonia roup supported this initiative, which recycles cean elgium aledonia materials and waste rom the ocean, making he capaign is dedicated eclsively to or loyalty cardholders and, racelets and ags, therey successully In 2019, the BeNeLux Calzedonia Group thereore, oers the opportnity to encorage cstoers who have not removingsupported kg this in initiative,waste rom which the recycles ocean. Intimissimi 4Ocean - Belgium materials and waste from the ocean, making yet taken out a card, to join the “My Intimissimi” world. bracelets and bags, thereby successfully removing 28 kg in waste from the ocean. he other rop rands, sch as alconeri, have also lanched initiatives to recycle sed clothing

The “Re Generation Cashmere” Falconeri campaign was conceived to give a second lie to ashere, one o the estloved and ost valale yarns there is accordingly, it is a capaign or the regeneration o cashere in spport o ethics and sstainaility, with a view to a circlar econoy and the revalation o sed cashere

he initiative envisaged the possiility o receiving a vocher that can e spent on instore prchases or anyone handing in a or ied cashere ersey he recovered erseys (alost , ites) were

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52 53 d ottore il rand alzedonia ha presentato tre collant con filato riciclato nova di ular aventi una composizione finale di materiale riciclato che supera l’80%. Questi collant sono stati prodotti interamente nei nostri stailimenti produttivi movimentati nei nostri poli loistici e razie ad una certificazione sia dei materiali provenienti NATALNatal a MeiasA MEIAS dalCALZEDONIA fornitore che ECOdei LINEnostri processi interni aiamo ottenuto una certificazione . or the thir ear running aleonia has chosen to promote a toer the eo r resete three rs o thts social soliarit campaign in oember an ecember line to the Lath filialeo commerciale r tedescaree del r ruppo th ha deciso oosto di arricchire o il Christmas period: “Natal a Meias”. The campaign’s name is a play contriutoree tersecoloico tht della eees campana hesecollaorando thts erecon roeuna nota on words in Portuguese, where the word “Meias” has the double influenceretre delor fitnessroto amela ts eif he la fotorafa or diost modas oesLina esch meaning of “stockings” and “halfway” and therefore: “Christmas with eths il partner to lantertto My reeoth cono tersil quale roil rand the sersi impenato or a stockings” and “Halfway Christmas”. piantareter roessesun alero eper oteoni thecollant venduti.ertto

saw the hristmas soliarit campaign achieing onations o lhe termine ros della er campana oer razie h al coinvolimentohs ee todei ehe nostri clientithe the highest alue in ortugal sonocampaign’s stati piantatiecological . contribution aleri collaboratingnella reione with della ssiaos ermaniatess eer e e the sho hotorher esh the or this campaign thousan pairs o socs were prouce in occidentale. rter t M ree here the r hs otte to t ierent ersions men women girls an bos n echange or the

sale o more than pairs o socs an amount in ecess o tree or eer rs o thts so euros was onate to the national ireighters association or o oeto o the ths to the oeet o or the purchase o essentials ireighting ehicles an uniorms stoers trees he ee te the reo o ss n this campaign the aleonia roup collaborate with the ester er teleision channel an the actress na oia artins

ertificazione GRS2019-075

LE NOSTREGRS2019- 075PERSONE ertto Calzedonia ECO LINE

54 55 OUR PEOPLE37

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The physical and mental health of our people is at the heart of our attention. Caledonia ensures that all its employees, from whateer their geographic origin and social etraction, hae access to basic healthcare. n the poorest countries in which we operate, this is supplied directly by the roup through the presence of the healthcare staff in our offices and the creation of agreements stipulated with local hospitals and clinics.

Caledonia recognises the social and economic alue of education and continuous training and, to do so, actiely inested in training courses dedicated to the professional and human growth of its people. Through the an eno oundation, it promotes study, training and employment proects in many different countries across the globe.

Caledonia is a firm belieer of female potential and works to enable its professional and economic growth and deelopment in the company. pecial attention is paid to the empowerment and emancipation of our employees in the countries where women are most discriminated against.

ignity of work is one of the top priorities for the Caledonia roup. n this sense, the roup has always paid particularly close attention to the uality of the workplace present in our commercial and production branches and has always strien to respect maimum health and safety leels in the workplace, offering optimal conditions and paying adeuate salaries.

The Caledonia roup works hard to reduce social ineualities: we are aware that a fairer, longerlasting social and economic deelopment also inoles the sharing of operatie and technological knowhow and this is why we work to make sure that it becomes the heritage of our people and the communities in which we lie and not only of our companies.

Breakdown of staff

The Calzedonia Group’s most important resource are the people who Our people work with us. The Group’s business values, namely ision, authenticity, passion, collaboration, dynamism and concreteness, are an epression of our work ethic and goern the actiities and relations within the company.

SDG Calzedonia's contribution s at .., the number of workers employed in roup companies totalled , people, up 5% on 2018, thanks to the Group’s continuous The physical and mental health of our people is at the growth. heart of our attention. Calzedonia ensures that all its The most represented professional category is bluecollar labourers employees, from whatever their geographic origin and approimately followed by store staff . La salute fisicasocial e mentale delle nostre extraction, persone è l’elemento centrale di have access to basic healthcare. attenzione al benessere dei nostri dipendenti. Il Gruppo Calzedonia si preoccupa affinché tutti i suoi dipendenti, di qualsiasi provenienza geografica ed estrazioneIn the sociale, abbiano poorest accesso all’assistenza countriessanitaria in which we operate, this is di base. Nei Paesi più poveri in cui operiamo, questa viene fornita direttamente dal Gruppo attraverso la presenza di personale sanitario The figures gien in this chapter differ from those presented on the Consolidated inancial tatements nelle nostre sedisupplied e la creazione di accordi directly stipulati con cliniche e by the Group through the presence of e have alwas appreciated the contribution made b women in our L ospedali locali. and at the start of this report insofar as the reporting geographical scope differs. Please refer to Il Gruppo Calzedoniathe riconoscehealthcare il valore sociale ed economico staff in our offices and the creation of dell’istruzione e della formazione continua e, per questo, investe theGr oupmethodological ndeed, note women for more accountinformation. or 1% o our workorce attivamente in percorsi di formazione dedicati alla crescita professionale e aumana dellesalute agreementsproprie persone. fisica e mentale stipulated delle nostre with personelocal hospitals è l’elemento and centrale clinics. di e have alwas appreciated the contribution made b women in our Il Gruppo Calzedonia crede fermamente nel potenziale femminile e lavora e have alwas appreciated the contribution made b women in our perattenzione permetterne lo sviluppo e alla crescita benessere professionale ed economica dei in nostri collaboratori. l ruppo alzedonia si Group ndeed, women account or 1% o our workorce azienda. Particolare attenzione viene posta all’empowerment e Group ndeed, women account or 1% o our workorce all’emancipazione delle nostre dipendenti nei Paesi dove la donna subisce e have alwas appreciated the contribution made b women in our maggioriLa salute discriminazioni.fisica e mentale delle nostre persone è l’elemento centrale di Employees by35 professional category and gender (no.) attenzionepreoccupa al benessere dei nostriaffinch dipendenti. Il Gruppo tutti Calzedonia isi suoi collaboratori, di qualsiasi provenienza La dignità del lavoro rappresenta una delle massime priorità per il Gr oup ndeed, women account or 1% o our workorce preoccupa affinché tutti i suoi dipendenti, di qualsiasi provenienza geograficaGruppogeografica Calzedonia. ed estrazioneCalzedonia In questasociale, eddirezione abbiano estrazione ilacce Grupposso all’assistenza harecognises sempre sanitariaprestato sociale, abbianthe socialo accesso and all’assistenza economic sanitaria value of diparticolare base. Neiattenzione Paesi piùalla poveriqualità indell’ambiente cui operiamo, lavorativo questa presenteviene fornitanelle Employees by professional category and Mengender (no.) Women Total direttamentenostre filiali commercialidal Gruppo eattraverso produttive lae presenzasi è dal diprincipio personale impegnato sanitario a Employees by professional category and gender (no.) nellerispettaredi nostre i base.massimi sedieducation elivelli la creazionedi Neisicurezza di e accordisalubritàaesi stipulati anddell’ambiente conpi clinichedicontinuous lavoro, epoveri in cui training operiamo, and, questa to doviene so, fornitaactively offrire condizioni di lavoro ottimali e corrispondere salari adeguati. ospedali locali. Toplevel manaers 110 Il Gruppo Calzedonia lavora attivamente per ridurre le disuguaglianze Men Women Total Il direttamenteGruppo Calzedoniainvested riconosce dalil valore in rupposociale training ed economico attraverso courses la presenzadedicated di personaleto the professional sanitario dell’istruzionesociali: siamo consapevolie della formazioneche un più equocontinua e duraturoe, per sviluppo questo, economico investe Employees by professional category and gender (no.) Men Women Total attivamentee sociale passi in percorsianche attraversodi formazione la condivisione dedicati alla di cknowrescita howprofessionale operativo anaers reportinToplevel tomanaers the top level 205 0 508 110 e nelleumanatecnologic delleo e and propriepernostre questo persone. humanci adoperiamo sedi per far sìe growthche essola diventicreazione of its dipeople. accordi Throughstipulati conthe clinicheSan Zeno e patrimonio delle nostre persone e delle comunità in cui vivono, non Toplevel manaers 110 soloIl Gruppo delle Calzedonianostre aziende. crede fermamente nel potenziale femminile e lavora hitecollar anaers reportin to the top level 2 205 1,5 0 1,837 508 perospedali permetterneFoundation, lo sviluppo local e la crescitai. professionale edit economica promotes in study, training and employment Men Women Total

Laazienda. salute fisicaParticolare e mentale attenzione delle nostre viene persone posta è l’elementoall’empowerme centralent die anaers reportin to the top level 205 0 508 attenzioneComposizioneall’emancipazione al benessere delle del personalenostre dei nostridipendenti dipendenti nei P.aesi Il Gruppodove la Calzedoniadonna subis sice ales sta hitecollar 10 2 8851,5 1,015 1,837 preoccupamaggiori discriminazioni.affinchéprojects tutti i suoi dipendent i, indi qualsiasi many provenienza different countries across the globe. Toplevel manaershitecollar 2 1,5 1101,837 geograficaLa risorsa edpiù estrazione importante sociale, del Gruppo abbiano Calzedonia accesso all’assistenzasono le persone sanitaria che Lal dignità ruppodel lavoro rappresenta alzedoniauna delle massime priorità per riconosceil il valore sociale ed economico dilavorano base. Neicon noi.Paesi più poveri in cui operiamo, questa viene fornita ales sta 10 885 1,015 Gruppo Calzedonia. In questa direzione il Gruppo ha sempre prestato direttamente dal Gruppo attraverso la presenza di personale sanitario anaerstore sta reportinales sta to the top level 2055 10 11,020 885 12,077 5081,015 particolareI dell’istruzionevalori aziendaliattenzione delalla Gruppo,qualità dell’ambiente quali evisione, lavorativo dellaautenticità, presente passione, nelleformazione continua e, per questo, investe nelle nostre sedi e la creazione di accordi stipulati con cliniche e nostrecollaborazione, filiali commerciali dinamismo e e produttiveconcretezza, e sisono è dal espressione principio impegnatodella nostra a tore sta 5 11,02 12,077 ospedali locali. rispettareetica di lavoro i massimi e governano livelli di lesicurezza attività e ele salubrità relazioni dell’ambienteall’interno dell’azienda. di lavoro, hiteluecollarcollar tore sta 2,2 5 20,51,511,02 23,114 1,837 12,077 Iloffrire attivamenteGruppo condizioni Calzedonia di lavoro riconosce ottimali ineil co valorerrisponderepercorsi sociale salari edadeguati economicodi. formazione dedicati alla crescita professionale dell’istruzione eCalzedonia della formazione continua e, per isquesto, a investe firm believer of female potential and luecollar 2, 20,5 23,114 Il Gruppo Calzedonia lavora attivamente per ridurre le disuguaglianze attivamente in percorsi di formazione dedicati alla crescita professionale luecollar 2, 20,5 23,114 sociali: siamo consapevoli che un più equo e duraturo sviluppo economico alesTotal sta 3,68810 34,973885 38,661 1,015 e eumana umanadelle proprie persone. delle proprie persone. L e sociale passiworks anche attraverso la condivisioneto enable di know how operativo its professional and economic growth and Total 3,688 34,973 38,661 Ile Gruppotecnologic Calzedoniao e per credequesto fermamente ci adoperiamo nel potenzialeper far sìfemminile che esso e lavoradiventi Total 3,688 34,973 38,661 perpatrimonio permetterne delle lono sviluppostre persone e la crescitae delle professionalecomunità in edcui economica vivono, nonin tore sta 5 11,02 12,077 azienda.solol delle ruppo Particolarenostredevelopment aziende. attenzione alze viene doniaposta all’empowerme credeinnt thee fermamente company. nel Special potenziale attention femminile eis lavora paid to all’emancipazione delle nostre dipendenti nei Paesi dove la donna subisce a salute fisica e mentale delle nostre persone è l’elemento centrale di maggiori discriminazioni. luecollar 2, 20,5 23,114 40per permetternethe empowerment lo sviluppo eand la crescitaemancipation professionale of oured economica employees in La salute fisica e mentale delle nostre persone è l’elemento centrale di La Composizione dignità del lavoro del personalerappresenta una delle massime priorità per il attenzioneattenzione al benessere dei nostrial dipendentibenessere. Il Gruppo Calzedonia dei si nostri collaboratori. l ruppo alzedonia si In the CalzedoniaIn the Calzedonia Group, Group,the term the term“top level“top levelmanagers” managers” is isused used toto GruppoLa risorsa Calzedonia. più importante In questa del direzioneGruppo Calzedoniail Gruppo sonoha semprele persone prestato che preoccupa affinché tutti i suoi dipendenti, di qualsiasi provenienza Total 3,688 34,973 38,661 particolarelavoranoazienda. conattenzione noi.in alla the qualitàParticolare dell’ambiente countries lavorativo presenteattenzione nelle where womenviene areposta most all’empowerment discriminated e In the Calzedonia Group, the term “toplevel managers” is used to geografica ed estrazione sociale, abbiano accesso all’assistenza sanitaria nostre filiali commerciali e produttive e si è dal principio impegnato a diI preoccupa base.valori Neiaziendali Paesi delpiù poveriGruppo, affinchin qualicui operiamo,visione, questaautenticità,tutti viene passione, fornitai suoi collaboratori, di qualsiasi provenienza mean the manaers answerin to owners and to the C, the production rispettare i massimi livelli di sicurezza e salubrità dell’ambiente di lavoro, mean the manaers answerin to owners and to the C, the production direttamentecollaborazione,all’emancipazione dal dinamismoGruppo attraversoe concretezza, la presenza sono espressionedidelle personale della sanitario nostranostre collaboratrici nei aesi dove la donna mean the manaers answerin to owners and to the C, the production offrire condizioniagainst. di lavoro ottimali e corrispondere salari adeguati. nelleeticageografica nostredi lavoro sedi e governanoe la creazione le edattività di e accordiestrazionele relazioni stipulati all’interno con dell’azienda.cliniche sociale, e abbiano accesso all’assistenza sanitaria plant manaers and the countr commercial manaers Ilospedali Gruppo locali. Calzedonia lavora attivamente per ridurre le disuguaglianze plant manaers and the countr commercial manaers sociali:subisce siamo consapevoli maggioriche un più equo e duraturo discriminazioni. sviluppo economico plant manaers and the countr commercial manaers Il Gruppo Calzedonia riconosce il valore sociale ed economico e sociale passi anche attraverso la condivisione di know how operativo dell’istruzionedi base. e della formazioneNei continuaaesi e, per questo,pi investe poveri in cui operiamo, questa viene fornita e tecnologico e per questo ci adoperiamo per far sì che esso diventi attivamente in percorsi di formazione dedicati alla crescita professionale In the Calzedonian line with Group, the Groups the terminvestment “top levelin and managers” commitment is toused the newto patrimonio delle nostre persone e delle comunità in cui vivono, non e umana delle proprie persone. n line withn linethe withGroups the Groupsinvestment investment in and in andcommitment commitment to tothe the newnew solodirettamentea delle nostredignità aziende. deldal lavororuppo rappresentaattraverso launa presenza delle massimedi personale priorità sanitario per il Il Gruppo CalzedoniaDignity crede fermamente nelof potenziale work femminile e lavorais one of the top priorities for the enerations, most o our emploees all within the under0s ae bracket mean the manaers answerin to owners and to the C, the production pernelleruppo permetterne lonostre sviluppo alzedonia. e la crescitasedi professionale e ed neconomicala questa increazione direzione di accordi il ruppo stipulati ha semprecon cliniche prestato e enerations,enerations, most o mostour emploeeso our emploees all within all within the underthe under0s0s ae ae bracket bracket Composizioneazienda. ParticolareCalzedonia del personaleattenzione viene posta all’empowerme Group.nt e In this sense, the Group has always all’emancipazione40 delle nostre dipendenti nei Paesi dove la donna subisce La risorsa più importante del Gruppo Calzedonia sono le persone che plant manaersThe averae and theae countris approimatel commercial 2 earsmanaers old or men and 2 maggiori particolare discriminazioni. attenzione alla qualità dell’ambiente lavorativo presente nelle lavoranoospedali con noi. locali. The averae ae is approimatel 2 ears old or men and 2 La dignità del paidlavoro rappresenta particularly una delle massime priorità per il close attention to the quality of the I valori aziendali del Gruppo, quali visione, autenticità, passione, The averae ae is approimatel 2 ears old or men and 2 Gruppo Calzedonia. In questa direzione il Gruppo ha sempre prestato or women s reards the distribution o emploees b proessional collaborazione,nostre dinamismo filiali e concretezza, commerciali sono espressione della nostrae produttive e si è dal principio impegnato a particolareLa salute fisicaattenzione e mentale alla qualitàdelle nostredell’ambiente persone lavorativoè l’elemento presente centrale nelle di n line withor womenthe Groups s reards investment the distribution in and ocommitment emploees bto proessionalthe new eticaattenzionel di lavoro alruppo benessereeworkplace governano dei le nostriattività dipendentialzedoniae le relazioni. Il Gruppoall’internopresent Calzedonia dell’azienda. riconoscesi in our ilcommercial valore sociale and ed production economico nostre filiali commerciali e produttive e si è dal principio impegnato a or womencateor s reardsand ae thebracket, distribution in 201 o mostemploees store sta b andproessional bluecollar rispettarepreoccuparispettare i massimiaffinché livellitutti dii isicurezzasuoi massimidipende e salubritànti, di dell’ambientequalsiasi livelli provenienza di lavoro, di sicurezza e salubrità dell’ambiente di lavoro, cateor and ae bracket, in 201 most store sta and bluecollar offriregeograficadell’istruzione condizioni ed estrazionebranches di lavoro sociale, ottimali abbiano e corrispondere eacce sso and dellaall’assistenzasalari adeguati hassanitaria. formazione always continuastriven toe, respectper questo, maximum investe enerations, most o our emploees all within the under0s ae bracket di base. Nei Paesi più poveri in cui operiamo, questa viene fornita cateor andlabourers ae werebracket, aed inunder 201 0, mostwhilst storemanaement sta andemploees bluecollar were direttamenteIl offrireGruppo Calzedoniadal Gruppocondizioni lavora attraverso attivamente la presenza per ridi durredi personalelelavoro disuguaglianze sanitario ottimali e corrispondere salari adeguati. labourers were aed under 0, whilst manaement emploees were nellesociali:attivamente nostre siamo sediconsapevolihealth e la checreazione un piùin di equo andaccordi percorsie duraturo stipulati safetysviluppo con economicoclinichedi e formazione levels in dedicati the workplace, alla crescita offeringprofessionale optimal ospedalie sociale locali.passi anche attraverso la condivisione di know how operativo mainl in the hiher ae bracket e tecnologico e per questo ci adoperiamo per far sì che esso diventi labourersThe averae mainlwere ae inaed isthe approimatelhiherunder ae0, bracket whilst2 ears manaement old oremploees men and were 2 patrimonioIl elGruppo umana ruppodelleCalzedoniaconditions nostre persone riconoscedelle alzedoniae delleil valore comunitàproprie sociale andin cuied vivono, economico persone.lavora payingnon attivame adequatente per ridurre le disuguaglianze solodell’istruzione delle nostre e aziende.della formazione continua e, per questo, investe attivamente in percorsi di formazione dedicati alla crescita professionale 40 mainlor women in the shiher reards ae thebracket distribution o emploees b proessional e umanasociali delle proprie persone.siamo consapevoli che un pi equo e duraturo sviluppo salaries ComposizioneIl lGruppo ruppo Calzedonia del crede personale fermamentealze nel doniapotenziale femminile crede e lavora fermamente nel potenziale femminile e lavora per permetterne lo sviluppo e la crescita professionale ed economica in cateor and ae bracket, in 201 most store sta and bluecollar La economicorisorsa più importante del Gruppoe socialeCalzedonia sono le passipersone che anche attraverso la condivisione di no ho Employees by professional category and age bracket (%) azienda. Particolare attenzione viene posta all’empowerment e lavorano con noi. Employees by professional category and age bracket (%) all’emancipazioneper permetterne delle nostre dipendenti nei Paesilo dove sviluppo la donna subisce e la crescita professionale ed economica in maggioriI operativovalori discriminazioni.aziendali del Gruppo,e tecnologicoquali visione, autenticità, passione,e per questo ci adoperiamo per far s che esso labourers were aed under 0, whilst manaement emploees were collaborazione, dinamismo e concretezza, sono espressione della nostra Laazienda. dignità del lavoro rappresentaParticolare una delle massime priorità attenzioneper il viene posta all’empowerment e < 30 ≥ 30 Total etica di lavoro e governano le attività e le relazioni all’interno dell’azienda. Employees by professional category and age bracket (%) ≥ Gruppodiventi Calzedonia.The Inpatrimoni questa Calzedonia direzione il Gruppoo delleha sempre prestatonostre Group persone works e harddelle tocomunità reduce in socialcui vivono, inequa - mainl in the hiher ae bracket < 30 30 Total particolareall’emancipazione attenzione alla qualità dell’ambiente lavorativodelle presente nostrenelle collaboratrici nei aesi dove la donna Toplevel manaers 0% 0.3% nostre filiali commerciali e produttive e si è dal principio impegnato a Toplevel manaers 0% 0.3% rispettarenon i massimisololities: livelli di sicurezzadelle we e salubritànostre are dell’ambiente aware diaziende. lavoro, that a fairer, longer-lasting social and offriresubisce condizioni di lavoromaggiori ottimali e corrispondere discriminazioni. salari adeguati. anaers reportin to the top level < 30 01% ≥ 3012% Total1.3% Il Gruppo Calzedoniaeconomic lavora attivamente per ri durredevelopment le disuguaglianze also involves the sharing of opera- anaers reportin to the top level 01% 12% 1.3% sociali: siamo consapevoli che un più equo e duraturo sviluppo economico Toplevel manaershitecollar 18% 0%0% 0.3%4.8% e asociale passidignità anche attraverso ladel condivisione lavoro di know how operativorappresenta una delle massime priorità per il 18% 0% 4.8% e tecnologico etive per questo ciand adoperiamo technologicalper far sì che esso diventi know-how and this is why we work Employees byhite professionalcollar category and age bracket (%) patrimonio40 delle nostre persone e delle comunità in cui vivono, non anaers reportinales sta to the top level 01% 1% 12%1% 1.3%2.6% solo ruppooosizione delle nostreto aziende. makealzedonia. sure del n thatersonalequesta it becomesdirezione il theruppo heritage ha sempre of our prestato people ales sta 1% 1% 2.6%

hitecollar tore sta 18< 30% 25% 0%≥ 308% Total4.8%31.2% Composizioneparticolareand del personale theattenzione communities alla qualità in dell’ambiente which we lavorativolive and presentenot only nelle of our tore sta 25% 8% 31.2% La arisorsa piùrisorsa importante del Gruppopi Calzedonia importante sono le persone che del ruppo alzedonia sono le persone che luecollar 20% 28% 59.8% lavoranonost conre noi.companies. filiali commerciali e produttive e si è dal principio impegnato a alesToplevel sta manaers luecollar 1% 20% 1%0%28% 2.6%0.3%59.8% I lavoranovalori aziendali del Gruppo,con quali noi.visione, autenticità, passione, Total 58.7% 41.3% 100% collaborazione,rispettare dinamismo ei concretezza,massimi sono espressione livelli della nostra di sicurezza e salubrità dell’ambiente di lavoro, etica di lavoro e governano le attività e le relazioni all’interno dell’azienda. toreanaers sta reportinTotal to the top level 2501% 58.7% 8%12%41.3% 31.2%1.3%100% offrire valori condizioni aziendali di lavorodel ruppo,ottimali equali corrispondere visione, salariautenticità, adeguati passione,. or Calzedonia, it is important to establish lastin, stable contracts o luehitecollarcollar or Calzedonia, it is important2018% to establish lastin,28%0% stable contracts59.8%4.8% o collaborazione, dinamismo e concretezza, sono espressione della nostra emploment and this is conirmed b the percentae o emploees with l ruppo alzedonia lavora attivame56 nte per ridurre le disuguaglianze Totalales sta emploment and this is conirmed58.7%1%57 b the percentae41.3%1% o emploees100%2.6% with etica di lavoro e governano le attività e le relazioni all’interno dell’azienda. permanent contracts 80% nstead, there is onl a small portion o sociali siamo consapevoli che un pi equo e duraturo sviluppo tore sta permanent contracts 80%25 nstead,% there is 8%onl a small portion31.2% o 40 trainees and temporar workers ore speciicall, in 201, the Calzedonia economico e sociale passi anche attraverso la condivisione di no ho or Calzedonia,trainees itand is temporarimportant workers to establish ore speciicall, lastin, instable 201, contractsthe Calzedonia o luecollar Group used 2 trainees20 s% at 112201,28% the number o 59.8%Group operativo e tecnologico e per questo ci adoperiamo per far s che esso emplomentGroup and usedthis is2 conirmed trainees bs theat 112201,percentae theo emploeesnumber o Groupwith Total emploees with disabilities 58.7%was 02 41.3% 100% diventi patrimonio delle nostre persone e delle comunità in cui vivono, permanent emploeescontracts with80% disabilities nstead, was there02 is onl a small portion o non solo delle nostre aziende. ortrainees Calzedonia, and temporar it is importantworkers oreto establish speciicall, lastin, in 201, stable the contracts Calzedonia o 44 Employees by contract type and gender (no.) emplomentGroupEmployees used by contractand2 this traineestype is andconirmed genders at(no.) b112201, the percentae the numbero emploees o Group with emploees with disabilities was 02 oosizione del ersonale permanent contracts 80% nstead, there is onl a small portion o trainees and temporar workers ore speciicall, in 201, the Calzedonia a risorsa pi importante del ruppo alzedonia sono le persone che 36 Group used36 2 trainees s at 112201, the number o Group lavorano con noi. Employees by contract type and gender (no.) emploees with disabilities was 02 valori aziendali del ruppo, quali visione, autenticità, passione, collaborazione, dinamismo e concretezza, sono espressione della nostra Employees by contract type and gender (no.) etica di lavoro e governano le attività e le relazioni all’interno dell’azienda. 36

36

44

e have alwas appreciated the contribution made b women in our Group ndeed, women account or 1% o our workorce

Employees by professional category and gender (no.)

Men Women Total Toplevel manaers 110 anaers reportin to the top level 205 0 508 hitecollar 2 1,5 1,837 ales sta 10 885 1,015 tore sta 5 11,02 12,077 luecollar 2, 20,5 23,114 Total 3,688 34,973 38,661

In the Calzedonia Group, the term “toplevel managers” is used to mean the manaers answerin to owners and to the C, the production plant manaers and the countr commercial manaers

n line with the Groups investment in and commitment to the new enerations, most o our emploees all within the under0s ae bracket

The averae ae is approimatel 2 ears old or men and 2 or women s reards the distribution o emploees b proessional cateor and ae bracket, in 201 most store sta and bluecollar labourers were aed under 0, whilst manaement emploees were mainl in the hiher ae bracket

Employees by professional category and age bracket (%)

< 30 ≥ 30 Total Toplevel manaers 0% 0.3% anaers reportin to the top level 01% 12% 1.3% hitecollar 18% 0% 4.8% ales sta 1% 1% 2.6% tore sta 25% 8% 31.2% surves and intervies he resut of this tpe of surve transates into luecollar 20% 28% 59.8% thesurves ipeentation and intervies of proectshe resut and ofactivities this tpe aied of surveat encouraging transates andinto Total 58.7% 41.3% 100% adoptingthe ipeentation an effective of eadershipproects andste, activities in ine aiedith theat encouragingke vaues egand or Calzedonia,Permanent itcontract is important Fixedto establish-term contract lastin, (F-T) stable contracts o trainingadopting courses,an effective coaching, eadership etc aste,nd actionsin ine thatith seek the toke increase vaues egstaff Total surves and intervies he resut of this tpe of surve transates into emploment(PERM.) and this is conirmed b the percentae o emploees with training courses, coaching, etc and actions that seek to increase staff oatthe ipeentation a of of engageentproects and toos, activities e aiedhave introducedat encouraging corporate and permanent contracts 80% nstead, there is onl a small portion o surves and intervies he resut of this tpe of surve transates into M W Tot. M W Tot. PERM. F-T Tot. aggregationoat anda teaof engageentbuiding activities, toos, contestse have and introduced preius corporate adopting an theeffective ipeentation eadership of proects ste, andin activitiesine ith aied the atke encouraging vaues egand Ital trainees and temporar , workers 3,293 ore speciicall, in 201,782 the Calzedonia, 4,075 aggregation and teabuiding activities, contests and preius training courses,adoptingsurves coaching, andan effectiveintervies etc eadership heand resut actions ste, of this in that inetpe ithseek of survethe to ke increasetransates vaues egintostaff urope Group used 2, trainees 12,387 s at 112201, , the 6,508number ,o Group , 18,895 Turnover by gender and age bracket (%) trainingthe ipeentation courses, coaching, of proects etc andand activitiesactions thataied seek at encouragingto increase staffand emploees with disabilities was 02 Turnover byoat gender and agea bracket of engageent (%) toos, e have introduced corporate meria 418 1 419 aggregation andoatadopting tea an buidingaeffective ofGender engageenteadershipactivities, ste,conteststoos, in eine andhaveithAge thepreiusintroduced bracketske vaues corporate eg sia ,Permanent , contract 13,480 Fixed-term contract (F -T) 329 , 13,809 aggregationtraining courses, and teacoaching,Genderbuiding etc activities, and actions contests that andAgeseek preius bracketsto increase staff Total M W Tot. < 30 ≥ 30 riaEmployees by contract type(PERM.) and, gender 1,462 (no.) 1 , 1,463 oat a of engageent toos, e have introduced corporate Turnoverpoent by genderrate Turnover and by age gender bracket andM age (%) bracket W (%) 68.8%Tot. 3< 30 ≥ 30 Total 3,111 M 27,929W 31,040Tot. M577 W7,044 Tot. 7,621PERM. 31,040F-T Tot.7,621 38,661 aggregation and teabuiding activities, contests and preius poent rate 68.8% 3 Ital , 3,293 782 , 4,075 esignation rate 3 Gender Gender62.1% 3AgeAge brackets brackets Turnover by gender and age bracket (%) esignation rate 3 62.1% 3 ≥ urope , 12,387 , 6,508 , , 18,895 M M W W Tot. Tot. < 30< 30 ≥ 3030 meria36 418 1 419 poent rate 68.8% 3 s instead regards geographial distriution, most Calzedonia Group Gender Age brackets sia , , 13,480 329 , poent rate 68.8% 3 13,809 Turnover by geographicesignation area rate (%) 3M W 62.1%Tot. 3< 30 ≥ 30 riaemploees are ,in urope eluding Ital, olloed , sia esignation rate 3 62.1% 3 1,462 1 1,463 Turnover by geographic poent area rate (%) 68.8% 3 Total 3,111 27,929 31,040 577 7,044 7,621 31,040 7,621 38,661 and Ital , hile the other emploees are in ria and esignation rate Italy 3Europe America 62.1% Asia3 Africa Turnover by geographic area (%) meria poent rate 3Italy Europe America Asia 3Africa s instead regards geographial distriution, most Calzedonia Group Turnoverpoent by geographicrate area (%)3 Italy Europe America Asia 3Africa Employees by geographical area esignation rateTurnover by geographic3 area (%) 0 3 emploees are in urope eluding Ital, olloed sia esignation rate poent rate 3 30 33 and Ital , hile the other emploees are in ria and esignation rate Italy 3ItalyEurope Europe0America America AsiaAsia Africa3Africa Africa meria Italy poent ratepoent rate 3 3 33 4% 10% n iportantesignation rateroe on ork3ife baance0 and staff turnover is 3paed b Employees by geographical area esignation rate 3 0 3 then iportantsocia nincusion,roe iportant on ork roeepatriate ifeon orkbaance ifestaff baance andintegration, andstaff staffturnover turnoverreuneration isis paedpaed andbb the socia incusion, epatriate staff integration, reuneration and Africa Italy theprofessiona socia cassificationincusion, epatriate poicies, asstaff e integration, as the organisation reuneration of ork,and Asia 4% nprofessiona iportant cassificationroe on ork poicies,ife baance as e and as staff the turnoverorganisation is paedof ork, b 10% professionathe protection cassification of aternit poicies, and tashe eprootion, as the inorganisation genera, ofof faiork, 36% n iportant theroe protectionsocia on orkincusion, of ifeaternit baanceepatriate and andthestaff prootion, staffintegration, turnover in genera,reuneration is paedof faiand b thesupport protection poicies,professionasupport of aiing aternitpoicies, cassification to aiing guaranteeand topoicies, theguarantee itsprootion, as epoees eits epoeesas thein organisationgenera,soutions soutions ofthatthatof faiork, cancan Asia the socia incusion, epatriate staff integration, reuneration and supportbest satisf poicies, theirthebest protection satisfaiingpersona their toof personaneedsaternitguarantee needs and its the epoeesprootion, insoutions genera, ofthat fai can 36% professiona cassification poicies, as e as the organisation of ork, bestn 0, satisf part theirsupportntie 0, persona as poicies,part paidtie aiingneeds asto approiate paidto guaranteeto approiate its epoees of ofthe thesoutions tota tota orkforce, orkforce,that can the protection of aternit and the prootion, in genera, of fai Europe n 0, partbestusedtie satisf inas their paidof casespersona to approiateb needsoen of the tota orkforce, 49% supportused in poicies,n of0, aiingcases part tiebto asoenguarantee paid to approiateits epoees ofsoutions the tota orkforce,that can usedEmployees in by oftype cases of employment b oen (no.) America Europe best satisf theirused inpersona of casesneeds b oen 1% 49% Employees by type of employment (no.) America Men Women Total Employees byn type0,Employees of partemployment bytie type ofas employment (no.) paid to (no.) approiate of the tota orkforce, 1% utie 3, ,0 33,331 used in of casesMen b oen Women Total arttie Men Women, 5,330Total u tie 3,Men Women,0 33,331Total uTotaltie 3,3,688 ,034,973 33,33138,661 Employeesutie by type of employment3, (no.) ,0 33,331 arttie arttie ,, 5,330 In ,In ,more morethan than , , ne ne emploeesemploees ere ere hired, hired, o hom o hom Totalarttie Total 3,688 3,688 34,973, 34,973 38,661 5,330 all ithinall ithinthe underthe under30s30s age age bracket, bracket, asas furtherfurther evidence evidence of the of Group’s the Group’s he aedoniaMen Group acknoedgesWomen the right of its epoeesTotal to Total 3,688 34,973 38,661 ommitmentommitment to investing to investing in inthe the oungerounger generationgeneration utie estabish, take3, part in or adhere to,0 trade unions andor organisations 33,331 heaiing aedonia to protect Group and acknoedgesproote their the interests, right of regardessits epoees of theto t the same time, , emploees let the Group during the ear, arttie , 5,330 he aedoniaestabish,environent Group take in partacknoedgeshich in orthe adhere ork the tohe traderight Group unions of aso itsandor takesepoees organisations an open, to t the mostsame o homtime, all, ithin theemploees unders agelet rtheaet Group approimatel during the ear, Total 3,688 34,973 38,661 estabish,he aedonia takeaiingcoaborative part Group to in protectapproach oracknoedges adhere and toard prooteto trade trade the theirunion rightunions interests,activities, of andor itshereregardess epoees organisationsthe ofoperate theto most oo homthe total all he ithin searh the or underproiles sis arried age outraet oth throughapproimatel eternal estabish, takeenvironent part in inor hichadhere the toork trade he unions Group andoraso takes organisations an open, searhes and, or preerene, internal o rotation or vertial groth aiing to protect and proote their interests, regardess of the o the total he searh or proiles is arried out oth through eternal coaborative approach toard trade union activities, here the operate environentaiing to protectin hich and the proote ork theirhe Groupinterests, aso regardess takes an of open,the searhesGroup and, turnoveror preerene, is onsiderale, internal and o orrotation some orusiness vertial areas groth he aedonia Group acknoedges the right of its epoees to coaborativeenvironent approachin hich toardthe orktrade unionhe Groupactivities, aso here takes the an operateopen, phsiologial, ut it is in an ase periodiall heed the estabish, take part in or adhere to trade unions andor organisations Group turnover is onsiderale, and or some usiness areas coaborative approach toard trade union activities, here the operate epartment, so as to monitor an signiiant hanges he analsis is ithinaiing theto aedoniaprotect and Groupproote n their0, interests,the percentage regardess of ofGroup the phsiologial,not limited ut to itIs is onl,in utan rather ase is aompaniedperiodiall heed a monitoring othe epoees covered b coective bargaining agreeents as environent 38in hich the ork he Group aso takes an open, epartment,the reasons so as or tosuh, monitor through an the signiiantadministration, hanges or eample, he o analsiseit is coaborative approach toard trade union activities, here the operate not limited to Is onl, ut rather is aompanied a monitoring o 38 the reasons or suh, through the administration, or eample, o eit 37 The attraction of talent and career development in the Calzedonia Group 38 he 38 rea incudes the huan resources, staff adinistration and 37 58 59 training departents t is organised into teas dedicated to the individua

business areas ith specificadesigned structures for the specific needs 38 he foreign branches have different structures depending on their sie

n coercia branches, there is a egiona , hich, in dividing up the countries in hich the Group operates, supervises the ork of the oca branch n production branches, there is a oca , hich is essentia in fostering the cutura integration of the pant ith the coeagues of different countries and cutures entra anageent direct supervises and coordinates ith a vie to assuring a coon eadership ste and corporate vaues sste, recognised in a countries of operation

Talent attraction

nvesting in the ounger generation and aking roo for ne taent is an essential part of Calzedonia’s strategy. This is why we hold young resources accountabe fro da one, prooting interna groth through eritbased, agie career oves ith an internationa reach

he corporate branding strateg has the ai of constructing a soid corporate reputation to attract ne taent epoer branding and engaging its counit of epoees interna branding orporate branding counications and prograes are agreed beteen the area and the ounication and age ffice orporate branding activities began in 0 and are sti under deveopent and being structured he ain institutiona channes used for counication both eterna and toard the interna popuation are the corporate ebsite, inkedn, ashionobs, aaurea and the corporate nesetter

n particuar, in each countr in hich the Group is present, the branch is given the chance of coaborating and inking to the oca recruitent eb channes or those ishing to oin aedonia, appications can be submitted for a position advertised via the brand’s ecoerce pages, on the careers ebsite, hich gives an overvie of the copan, the business areas and the reated positions avaiabe in the various geographic regions

n 0, branches used the careers ebsite to pubish advertiseents, receiving approiate 0,000 appications

oe of the countries in hich the aedonia Group operates ake no provision for nationa coective bargaining agreeents

39

ithin the aedonia Group n 0, the percentage of Group epoees covered b coective bargaining agreeents as taff are seleted and managed under the areful eye of the various offies with speifi geographi ompetene and aligned on business values method approah and leadership style. eruiting is managed The attraction of talent and career development in the in respet of urrent privay legislation and with a view to assuring Calzedonia Group transpareny pragmatism and professional respet of the appliant.

he rea incudes the huan resources, staff adinistration and The Calzedonia roup reruitment poliies are mainly intended for young training departents t is organised into teas dedicated to the individua men and women looing for their first wor eperiene and new business areas ith specificadesigned structures for the specific needs graduates they are onstantly supported by speifi maret surveys in he foreign branches have different structures depending on their sie respet of the fied and variable remuneration offered and the ontratual n coercia branches, there is a egiona , hich, in dividing up solutions adopted in line with the referene segment. emuneration the countries in hich the Group operates, supervises the ork of the paages are also supported and ompleted by benefits initiatives and oca branch n production branches, there is a oca , hich redutions that an vary from ountry to ountry. is essentia in fostering the cutura integration of the pant ith the Contat with possible new olleagues is also made in aademi irles. coeagues of different countries and cutures entra anageent direct ndeed we ollaborate with universities shools and further eduation supervises and coordinates ith a vie to assuring a coon eadership institutes, where we present the Group’s professional opportunities in all ste and corporate vaues sste, recognised in a countries of its funtional areas both in taly and in the numerous ountries where operation the branhes are based. or areas of partiular orporate interest Talent attraction speial proets are run with a view to identifying the best talents. The “Vision to come” initiative, for example, has been promoted in taly by nvesting in the ounger generation and aking roo for ne taent is Calzedonia to identify and support tomorrow’s creative fashion talents. an essential part of Calzedonia’s strategy. This is why we hold young The “Call for ideas” initiative, on the other hand, involves the resources accountabe fro da one, prooting interna groth through management engineers of three talian universities stimulating reativity eritbased, agie career oves ith an internationa reach in topis that lin prodution and sustainability. he corporate branding strateg has the ai of constructing a soid Career development corporate reputation to attract ne taent epoer branding and engaging its counit of epoees interna branding orporate The Calzedonia roup fosters and enourages internal growth and this branding counications and prograes are agreed beteen the is why internal areer paths are designed to allow the deserving to area and the ounication and age ffice orporate branding aess positions of greater responsibility. activities began in 0 and are sti under deveopent and being Thans to its operation in more than ountries worldwide deserving structured he ain institutiona channes used for counication both resoures an embar on international areer growth in the ommerial eterna and toard the interna popuation are the corporate ebsite, prodution and servie branhes. inkedn, ashionobs, aaurea and the corporate nesetter The employee performane assessment system is in line with the n particuar, in each countr in hich the Group is present, the branch obetives for personal growth and development in a meritorati and is given the chance of coaborating and inking to the oca recruitent unpreudied perspetive. This is also made possible thans to the use eb channes or those ishing to oin aedonia, appications can of dediated instruments for assessing the results managed by the be submitted for a position advertised via the brand’s ecoerce Group’s HR area. The meritocracy process is operative in some of the pages, on the careers ebsite, hich gives an overvie of the copan, roup ompanies and provides for an individual assessment also the business areas and the reated positions avaiabe in the various obtained through two formal meetings held during the year between the geographic regions ollaborator and his manager. uring these feedba meetings the n 0, branches used the careers ebsite to pubish advertiseents, employees an establish by agreement with their managers the receiving approiate 0,000 appications obetives for the net si months. n an average of of offie staff and staff of the prodution

oe of the countries in hich the aedonia Group operates ake no provision for nationa branhes in taly reeived an assessment of their performane through coective bargaining agreeents a meeting and reiproal ehange of ideas during whih the

39

60 40 61

manaement provided its employees with feedbac in order to provide them with obectives and tools by which to foster professional rowth.

manaementmanaement provided provided its employees its employees with with feedbacfeedbac inin orderorder to toprovide provide hese trainin periods also offer opportunities for shadowin, both of Employees receiving periodic assessment of their performance and them withthem obecti withves obecti andves toolsand tools by bywhich which to to fosterfoster professionalprofessional rowth. rowth. retail staff and colleaues of other business areas, with a iew to professional development (%) improin the oerall understandin of the corporate operations and Men Women Total Employees receiving periodic assessment of their performance and internal communication Toplevel manaers 100% 100% 100% Employeesprofessional receiving development periodic (%) assessment of their performance and anaers reportin to the top level 100% 100% 100% he third trainin area consists of a process improin leadership style, professional development (%) Men Women Total hitecollar 100% 99% 99% intended for the main office manaers, retail, product and production Toplevel manaers Men100% Women100% 100% Total ales staff anaers reportin to the top level 100%100% 100% 100%100% Toplevel manaers 100% 100% 100% rom time to time, meetins are oranised in the roups central office, tore staff hitecollar 0%100% 99%0% 99% 0% anaers reportinales staff to the top level 100%100% 100%100% 100% 100% to update and share best practices in human resource manaement luecollar 76% 69% 71% hitecollar tore staff 100%0% 0%99% 0% 99% he proects and trainin contents promoted by the central office are Total 72%76% 53%69% 58% ales staff luecollar 100% 100% 71% 100% shared with the commercial and production branches, which, in turn, Total 72% 53% 58% tore staff 0% 0% 0% deelop specific local proects luecollar 76% 69% 71% he forein branches also oranise specific technical courses (technical Total 72% 53% 58% Staff training commercial, lanuae, etc as well as more eneral ones Staff training

CalzedoniaCalzedonia believes believes it necessary, it necessary, in orderin order to to achieveachieve itsits obectives,obectives, for for n , in particular, staff of the commercial branches and talian the potentialthe potentialof each of collaboratoreach collaborator to tobe berealised realised toto the full.full. companies benefited from more than , hours of trainin for retail, StaffTrainin training Trainintherefore therefore plays playsan essential,an essential, strateic strateic rolerole for thethe developmentdevelopment health and safety, mandatory trainin linked to recruitment contracts, not only notof onlypeople of peoplebut ofbut the of thebusiness business itself. itself. ThisThis is whywhy a aculture culture of of business corporate trainin, technicalspecialised trainin and lanuae Calzedoniacontinuous believes learnin it necessary, is encouraed in andorder promoted to achieve and staff its are obectives, supported for continuous learnin is encouraed and promoted and staff are supported courses throuh classroom teachin or smart methods, diided up as the potentialin their of professionaleach collaborator rowth. to be realised to the full. in their professional rowth. shown below rainin deliered to employees of the production branches lonside institutional trainin, reulated by current laws and delivered Trainin therefore plays an essential, strateic role for the development is in addition to this, with more than , hours of trainin deliered lonsideat institutionalcertain points trainin,in the employee’s reulated corporate by current life (for laws example, and fordelivered new not only of people but of the business itself. This is why a culture of to more than , employees, as well as continuous ontheob trainin, at certainemployees, points insafety the atemployee’s wor trainin corporate and ris lifeprevention (for example, and in relationfor new continuousto learnintalian eislative is encouraed ecree no. and , promoted the Group and develops staff areits traininsupported both for new employees and ob chanes or production process updates employees, safety at wor trainin and ris prevention and in relation over three areas. into theirtalian professional eislative rowth.ecree no. , the Group develops its trainin e should also specify that for manaement enineers set to hold The first area is represented by technical trainin, which is divided up lonsideover three institutional areas. trainin, reulated by current laws and delivered responsible positions in production abroad, a oneyear talent proramme into technical and commercial, for retail staff, and business, for corporate is in place, iin allround trainin on the arious areas for the atThe certain first areaareapoints employees. is inrepresented the employee’s by technical corporate trainin, life (forwhich example, is divided for upnew manaement of a production plant and includin a isit to at least employees,into technicals safetyreards and commercialcommercial,at wor trainin,trainin for retail theand company staff, ris andhasprevention business,branddedicated and for intrainincorporate relation toarea talian employees. offices,eislative which ecreeaim to trainno. and, prepare the store Group staff ondevelops matters itsrelatin trainin three different plants over threeto areas.products and customer manaement. s reards commercial trainin, the company has branddedicated trainin or new economics, computin and enineerin raduates, on the other Technical trainin for corporate employees involves the delivery of Theoffices, first whicharea aimis represented to train and by preparetechnical store trainin, staff whichon matters is divided relatin up hand, a fulltime training path is offered called “SAP Consultant Academy”, lanuae courses as well as specific courses aimed at improvin the prior to trainin profiles for the teams of the rea intoto productstechnicalcompetences andand customercommercial, necessary manaement. to for cover retail strateic staff, rolesand forbusiness, example, for courses corporate area employees. Technicalon traininthe use offor particular corporate technical employees instruments. involves the delivery of he roup did not consider it necessary to deelop prorammes to slanuae reards The coursescommercial second asarea, welltrainin, on asthe otherspecificthe companyhand, courses is dedicated has aimed brand to basicatdedicated improvin trainin traininon the assist employees with the manaement of the final stae of the career oranisational conduct, intended for employees of the central office. offices,competences which necessaryaim to train to coverand preparestrateic store roles stafffor onexample, matters courses relatin in the near future, insofar as of roup employees are aed under pecific trainin proects are also envisaed durin the initiation period on the use of particular technical instruments. to productsin theand company,customer such manaement. as “welcome on board” and “kick off retail”, desined to increase nowlede of the bases of the core business. TechnicalThe second trainin area, onfor thecorporate other hand,employees is dedicated involves to basicthe trainindelivery onof lanuaeoranisational courses conduct, as well intended as specific for employees courses aimedof the at centralimprovin office. the Hours of training by type competencespecific trainin41 necessary proects toare cover also strateicenvisaed rolesdurin for the example,initiation coursesperiod

onin thethe usecompany, of particular such astechnical “welcome instruments. on board” and “kick off retail”, desined to increase nowlede of the bases of the core business. The second area, on the other hand, is dedicated to basic trainin on oranisational conduct, intended for employees of the central office. inserimenti sia per cambi di mansione e aggiornamento dei processi pecific41 trainin proects are also envisaed durin the initiation period produttivi.

in the company, such as “welcome on board” and “kick off retail”, È utile specificare inoltre che per gli ingegneri gestionali destinati a desined to increase nowlede of the bases of the core business. or taly staff only ruoli di responsabilità nella Produzione all’estero, è attivo un Talent 62 63 Program della durata di un anno che permette di avere una formazione 41 a42 360° delle diverse aree di gestione di un impianto produttivo e prev ede la visita di almeno tre stabilimenti diversi.

Per i neolaureati in materie economiche, informatiche e ingegneristiche è stato invece introdotto in azienda un percorso formativo full-time “Sap Consultant Academy”, propedeutico alla formazione di profili destinati ai team SAP dell’Area IT.

Ore di formazione per tipologia

Tecnica Salute e corporate Sicurezza Formazione 3% 6% obbligatoria 1% Corsi di lingua 4%

Produzione 11%

Business corporate Commerciale 6% 69%

Attenzione a salari e incentivi

Il Gruppo Calzedonia tratta i suoi dipendenti con rispetto e si impegna a garantire condizioni lavorative giuste ed eque. La retribuzione dei dipendenti rispetta le norme di legge applicabili relative a retribuzione minima, lavoro straordinario e benefit.

Crediamo che la retribuzione debba riflettere non solo la posizione occupata dal collaboratore, la sua esperienza, i livelli usuali di

47

the maintenance of the results achieed during preious years or other premiums if udgets are surpassed Technical Health and corporate safety Mandatory inally, employees of production companies may earn onuses on the 3% 6% training the maintenance of the results achieed during preious years or other 1% asis of the assiduous presence at or, results otained and, partly, Language premiums if udgets are surpassed courses in connection ith the roup consolidated results or corporate results the maintenance of the results achieed during preious years or other 4% inally, employees of production companies may earn onuses on the asisn order of premiumstheto reieassiduous if udgetsits usinesspresence are surpassed modelat or, and results ith aotained ie toand, promoting partly, indiersity, connection inally,eliminating ithemployees the roupseualof production consolidateddiscrimination companies results mayand earnor corporateonusessupporting on resultstheeual Production opportunities,asis ofthe the roup assiduous has presence calculated at or, the results ratio otained of remuneration and, partly, of 11% nasic order salary into connection reieand remuneration itsith usinessthe roup of consolidatedmodelomen and ith results ith respect ora corporateie to thatto results promotingof men, diersity, eliminating seual discrimination and supporting eual for each ncategory order to reieof employees its usiness n model aerage, and ith omen a ie receieto promoting a opportunities,loer salarydiersity, thanthe eliminatingmenroup hasseual calculated discrimination the ratioand ofsuppo remunerationrting eual of asic salaryopportunities, and remuneration the roup hasof calculatedomen iththe ratiorespect of remuneration to that ofof men, forGender each gap asiccategory salary salary in ofdicatorsand employeesremuneration ofn omen aerage, ith respectomen to thatreceie of men, a Business for each category of employees n aerage, omen receie a Commercial loer salary than men Remuneration Salary corporate loer salary than men 6% 69% anagers 121% 103% opleel managersGender gapithoutGender salary gapmanagers in salarydicators in dicatorsaoe them 115% 121% RemunerationRemuneration SalarySalary anagers reporting to the top leel 121%85% 103% 91% anagers anagers 121% 103% ther employeesopleel officemanagers employees ithout managers aoe them 115%73% 121% 85% opleel managers ithout managers aoe them 115% 121% ther employeesanagers salesreporting staff to the top leel 887%5% 91% 100% anagers reporting to the top leel 73%85% 85% 91% nstore employeesther employees office employees 82% 99% ther employeesther employees office employees sales staff 87%73% 100% 85% luecollar 80% 86% 82% 99% ther employeesnstore employeessales staff 87% 100% ttenton to sres n nentes luecollar 80% 86% nstore employees 82% 99% The aledonia Group treats its employees with respect and undertaes luecollar 80% 86% to guarantee fair, correct woring conditions. mployee remuneration he Caledonia roup has alays sought to hold its resources he Caledonia roup has alays sought to hold its resources accountale and this translates into a “light” hierarchical structure. The respects applicable provisions of law in terms of minimum salaries, accountale and this translates into a “light” hierarchical structure. The overtime and benefits. roup pursuesroup pursuesa policy a policyof eualof eual opportunities opportunities andand remunerationremuneration he he he Caledonia roup has alays sought to hold its resources differencesdifferences shon shonin the in talethe tale therefore therefore depend depend onon contingentcontingent situations situations e believe that remuneration should reflect not only the position held accountale and this translates into a “light” hierarchical structure. The he tale shos that the aerage salary of topleel managers is higher by the collaborator, but also their experience, standard remuneration heroup tale pursues shos a thatpolicy the ofaerage eual salaryopportunities of top leandel managersremuneration is higher he for women, whilst the greater gaps in the men’s favour are recorded levels in the country and, to a significant extent, results obtained, both for women, whilst the greater gaps in the men’s favour are recorded differencesin shonthe categories in the of tale“office thereforeemployees” dependand “blue oncollar contingent”. situations personally and on a corporate level. in the categories of “office employees” and “bluecollar”. he taleIn shosthe “blue thatcollar” the category,aerage thesalary difference of top stemsleel frommanagers the different is higher This is why, over time, in most companies, incentive and remuneration In the “bluerepresentationcollar” ofcategory, gender inthe duties difference or eample, stems specialised from theindustrial different systems have been developed to reward the uality of wor carried out for women, whilst the greater gaps in the men’s favour are recorded representationlaour ofis stronglygender representedin duties y ormen eample,lie maintenance, specialised mechanics, industrial and involve employees in the company’s results or, in certain cases, in the categorieshilst tailor sof tends“office to eemployees” omen and “bluecollar”. laour is strongly represented y men lie maintenance, mechanics, those recorded by the Group. These systems are based on the In the “blue“Officecollar” employees” category, includes thevery differenceheterogeneous stems roles andfrom the differencethe different meritocracy process that envisages a performance review in a formal hilst tailors tends to e omen representationis aoe of allgender due to inthe dutiesgreater presenceor eample, of men thanspecialised omen at industrialthe meeting between the collaborator and their manager. “Officelaour employees”is higherstrongly hierarchical includesrepresented leels very n yanyheterogeneous mencase, thelie roup maintenance,roles continues and tothe striemechanics, difference to ridge the gender differences seen in all its structures or employees of the central office and offices located in Italy, premiums ishilst aoe tailor alls tendsdue toto thee greateromen presence of men than omen at the can be received that are connected both to the Group consolidated higher hierarchical leels n any case, the roup continues to strie to “Office employees” includes very heterogeneous roles and the difference results and the results obtained during the year under the scope of ridge the gender Women’sdifferences empowerment seen in all its structures their activities. Additionally, premiums are paid for seniority in the is aoe all due to the greater presence of men than omen at the company every years, also with a view to stimulating higher hierarchical leels n any case, the roup continues to strie to All employees of the Group’s Italian companies are included, excluding expatriates. In order to employee retention. ridge thecalculat gendere the ratio, differences the asic salary giesseen the intheoretical all remunerationits structures considering euialent for P, hereasWomen’s for remuneration empowerment only s are considered and not Ps and the remuneration effectiely mployees involved in the commercial side of business can be due receied during the year, is reported bonuses in connection with the achievement of commercial obectives, All employees44 Women’sof the Group’s empowermentItalian companies are included, excluding expatriates. In order to calculate the ratio, the asic salary gies the theoretical remuneration considering euialent for

P, hereas for remuneration only s are considered and not Ps and the remuneration effectiely 43 receied during the year, is reported All employees of the Group’s Italian companies are included, excluding expatriates. In order to calculate the ratio, the asic salary gies the theoretical remuneration considering euialent for 64 P, hereas for remuneration only s are considered65 and not Ps and the remuneration effectiely receied44 during the year, is reported

44

the maintenance of the results achieed during preious years or other premiums if udgets are surpassed

inally, employees of production companies may earn onuses on the asis of the assiduous presence at or, results otained and, partly, in connection ith the roup consolidated results or corporate results

n order to reie its usiness model and ith a ie to promoting diersity, eliminating seual discrimination and supporting eual opportunities, the roup has calculated the ratio of remuneration of asic salary and remuneration of omen ith respect to that of men, for each category of employees n aerage, omen receie a loer salary than men

Gender gap salary indicators Remuneration Salary anagers 121% 103% opleel managers ithout managers aoe them 115% 121% anagers reporting to the top leel 85% 91% ther employees office employees 73% 85% ther employees sales staff 87% 100% nstore employees 82% 99% luecollar 80% 86%

he Caledonia roup has alays sought to hold its resources accountale and this translates into a “light” hierarchical structure. The roup pursues a policy of eual opportunities and remuneration he differences shon in the tale therefore depend on contingent situations

he tale shos that the aerage salary of topleel managers is higher for women, whilst the greater gaps in the men’s favour are recorded in the categories of “office employees” and “bluecollar”.

In the “bluecollar” category, the difference stems from the different representation of gender in duties or eample, specialised industrial laour is strongly represented y men lie maintenance, mechanics, hilst tailors tends to e omen

“Office employees” includes very heterogeneous roles and the difference is aoe all due to the greater presence of men than omen at the higher hierarchical leels n any case, the roup continues to strie to ridge the gender differences seen in all its structures

Women’s empowerment WOMEN’S EMPOWERMENT

he aledonia roup has alays een considered a emale usiness ith o its employees ein omen, All employees of the Group’s Italian companies are included, excluding expatriates. In order to calculate the ratio, the asic salary gies the theoretical remuneration considering euialent for a percentae that is also conirmed in production P, hereas for remuneration only s are considered and not Ps and the remuneration effectiely receied during the year, is reported his is not to e taen or ranted in the social and cultural aric o the countries in hich our usiness is developed and this is hat has led the roup to oranise 44 its first “Women’s Empowerment event” for production. enets n orporte were nttes en colleaues orm ri ana, chosen or their corporate history, thresholds and aove all the lin and passion We want to make our employees’ life easier and safer. It is in these toards the roup, ere sent to taly or a uniue, terms that a corporate welfare plan has een implemented, allowing motivational eperience them to mae use of a series of goods and services supplied at e orne special conditions.

urin this ourney, the colleaues visited enice, ilan aledonia offers its employees a corporate remuneration pacage that and erona and too part in their very irst ntimissimi includes an etensive series of enefits, which differ in connection with ashion ho the role held, as a rule without drawing any distinction etween full hey also spent to days in the central oice o erona, time and parttime employees. receiving training on the Group’s history and thresholds, discoverin the headuarters and ettin to etter no taff of the central office enjoy a series of advantages lie economic the oices ith hich they dialoue constantly enefits and initiatives relative to health, the family or free time. ore specifically, central office staff enefits include TheL’obiettivo project’s mainalla focusbase wasdi the questa“Women’s iniziativa, Empowerment” oltre al meetinrafforzamento oranised del ithsenso the di aim appartenenza o strenthenin al ruppo, the role stato • company nursery and play schools with meanstested prices ola thecondivision oman ine everydaydi un unico, or forteurin messaggio this event, various • counselling services dierent people intervened connected ith the roup, rom • free ‘flu vaccines; theovunque an enonel mondo oundation il Gruppo to theCalzedonia uid roect crede andnelle thedonne e • additional insurance cover for permanent invalidity or death oicene rafforza departments, il valore inspirin and motivatin colleaues • throuh their speeches supplementary insurance cover for usiness travel aroad in the event of injury, illness, medical emergency and luggage theft or he oective underlyin this initiative as not only to damage reinorce the sense o elonin to the roup, ut also • the sharin o a sinle, stron messae eneficial rates for free time activities alconeri ki eam aledonia olley etc. or purchases on all aledonia roup rands; ross te oe te eon rop eees n women n 46 • lanuae courses outside workin hours; renores ter e • personal online purchases collection and distriution service.

With a view to improvin the workpersonal life alance roup employees are iven the chance to make the most of fleile workin conditions in terms of startin time the mornin and lunch reaks makin up the hours in the evenin if so preferred. dditionally a test has een started on smartworkin namely the possiility of workin with reater fleiility.

The “Calzedonia Group For You” welfare programme offers Calzedonia employees an annual amount of euros for medical checkups at authorised facilities reimursements to families for nurseries and schools fees ooks summer schools and pulic transport suscriptions additional 45 payments to the welfare provision wellness ymnasium voucher 66 67 swimmin pool wellness centre free time and travel weekend vouchers

cinema tickets theme parks.

hose travellin for work in particular if spendin a lon time aroad are uaranteed an assistance packae that includes for eample I benefit e le iniziative di welfare aziendale indemnities for the cost of livin and environmental difficulties of the country of destination housin travel and transfer of the epatriated ogliamo rendere la vita dei nostri dipendenti pi facile e sicura ed in worker and their family and supplementary medical insurance for the questottica stato implementato un piano di elfare aziendale che epatriated worker and their family. consente loro di usufruire di una serie di beni e servizi forniti a condizioni agevolate s the roup operates in a reat many different countries it is called to face up to a reat many different needs of its workforce and always l ruppo offre ai propri ipendenti un pacchetto retributivo aziendale seeks to make a concrete contriution in line with the needs of our che include un’ampia serie di benefit, differenziati e collegati ai ruoli employees’ community, to improve the quality of life. In almost all organizzativi di appartenenza, di regola, senza alcuna distinzione tra production units situated aroad a series of services is uaranteed dipendenti a tempo pieno e dipendenti parttime includin in particular a canteen free of chare or which chares only a symolic amount healthcare in the company sports facilities availale l personale della sede centrale gode di una serie di vantaggi come to employees and social and teamuildin events. In some cases the agevolazioni economiche ed iniziative relative alla salute, alla famiglia o roup finances technical schools for youth trainin. al tempo libero n particolare, tra i benefit riconosciuti al personale In a country as unusual as ri anka the roup has decided to della sede centrale figurano implement an additional series of actions for staff. ince in fact the “Dialogue Team” project has been running whereby staff representatives one per department collect the main workrelated reuests from colleaues and share them in the presence of an 49 representative in order to identify collective solutions in areement with the company. ince the company has also een uaranteein one in every collaorators trainin in I interestased prolem solvin and mediation.

47

• eneficial rates for free time activities alconeri ki eam aledonia olley etc. or purchases on all aledonia roup rands; • lanuae courses outside workin hours; • personal online purchases collection and distriution service.

With a view to improvin the workpersonal life alance roup employees are iven the chance to make the most of fleile workin conditions in terms of startin time the mornin and lunch reaks makin up the hours in the evenin if so preferred. dditionally a test has een started on smartworkin namely the possiility of workin with reater fleiility.

The “Calzedonia Group For You” welfare programme offers Calzedonia t o te worpe n respet or mn rts n employees an annual amount of euros for medical checkups at erst authorised facilities reimursements to families for nurseries and schools espet or mn rts n erst fees ooks summer schools and pulic transport suscriptions additional payments to the welfare provision wellness ymnasium voucher e want to create the best possible conditions in the worplace. In swimmin pool wellness centre free time and travel weekend vouchers order to guarantee a healthy, stimulating and fair worplace, Calzedonia promotes and protects its staff’s dignity and psychological and physical cinema tickets theme parks. wellbeing, where the problem is sensitive, through social and political hose travellin for work in particular if spendin a lon time aroad diversity inclusion initiatives, seeing to develop growth opportunities for are uaranteed an assistance packae that includes for eample everyone. indemnities for the cost of livin and environmental difficulties of the s defined in the Code of thics, we wor to prevent and fight all country of destination housin travel and transfer of the epatriated types of discrimination, whether based on gender, age, race, ethnic worker and their family and supplementary medical insurance for the origin or nationality, political, religious or seual orientation, language, epatriated worker and their family. health and disability, pregnancy, maternity or paternity, including through adoption, trade union membership or any other form of diversity. s the roup operates in a reat many different countries it is called to face up to a reat many different needs of its workforce and always In our production plants in ri ana, thiopia, erbia, ulgaria, omania, seeks to make a concrete contriution in line with the needs of our Croatia, osnia and Italy, we interact with and constantly listen to our employees’ community, to improve the quality of life. In almost all employees through the office, to identify their needs and every two production units situated aroad a series of services is uaranteed months, we monitor the trend of the main Is intending to assess includin in particular a canteen free of chare or which chares only staff satisfaction levels and the corporate climate. a symolic amount healthcare in the company sports facilities availale In , a total of sites were considered in the scope of assessment, to employees and social and teamuildin events. In some cases the including factories, logistics poles and technical offices. of these roup finances technical schools for youth trainin. sites are assessed according to these criteria. In a country as unusual as ri anka the roup has decided to implement an additional series of actions for staff. ince in fact pertons res ne ssessment the “Dialogue Team” project has been running whereby staff Italy representatives one per department collect the main workrelated Croatia reuests from colleaues and share them in the presence of an erbia representative in order to identify collective solutions in areement with ulgaria the company. ince the company has also een uaranteein omania one in every collaorators trainin in I interestased prolem ri ana solvin and mediation. osnia thiopia ot

47 s regards respect for human rights, in FY , reports were received.

In Italy, these reports reach the legal office after having been filtered by the office. The foreign commercial and production branches manage these practices independently, according to their internal organisation.

hen a report arrives, we proceed with an initial analysis and documented study of the case. This is then followed by a meeting 68 69

48

t o te worpe n respet or mn rts n erst

espet or mn rts n erst

e want to create the best possible conditions in the worplace. In order to guarantee a healthy, stimulating and fair worplace, Calzedonia promotes and protects its staff’s dignity and psychological and physical wellbeing, where the problem is sensitive, through social and political diversity inclusion initiatives, seeing to develop growth opportunities for everyone.

s defined in the Code of thics, we wor to prevent and fight all types of discrimination, whether based on gender, age, race, ethnic origin or nationality, political, religious or seual orientation, language, health and disability, pregnancy, maternity or paternity, including through adoption, trade union membership or any other form of diversity.

In our production plants in ri ana, thiopia, erbia, ulgaria, omania, Croatia, osnia and Italy, we interact with and constantly listen to our employees through the office, to identify their needs and every two months, we monitor the trend of the main Is intending to assess staff satisfaction levels and the corporate climate.

In , a total of sites were considered in the scope of assessment, including factories, logistics poles and technical offices. of these sites are assessed according to these criteria.

pertons res ne ssessment Italy Croatia erbia ulgaria omania ri ana osnia thiopia inolingot the departments concerned and liaising ith them for the decision regarding ho to ehaeact lso note that in cases eres regardsinestigated respect and for soledhuman rights, of hichin FY ere, receied reports dring were a preiosreceived. period to that of the report

nIn Italy, these cases reports of discriminationreach the legalere officereported after yhaving rop been employees filtered olloingby the each office. report The the foreign egal commercialffice inoles and theproduction oard branchesand office and together ith the managers of the companies inoled agrees manage these practices independently, according to their internal In all the Group’s Italian companies, a safety management system has on ho to anser and hat action to tae ll cases ith the eception organisation. been implemente on the basis of national an international regulations, of one that is still eing soled conclded ith feedac to the parties hen a report arrives, we proceed with an initial analysis and lie the I II Guielines or the stanar. concerned ho receied the rops considerations ithot any frther documented study of the case. This is then followed by a meeting complaint anagement of the revention an rotection ervice in Italy is ivie up into to areas the first is evote to sales outlets an the secon

48 to logistics, aministrative an inustrial sites, for the management of t o te worpe n et n set o or st all areas connecte ith health an safety at or. he aledonia rop is committed to maing sre that orkers’ human broa, the iniviual branches inustrial, logistics or commercial rights are protected not st legislation t also ensring that est manage themselves. ore specifically, each site an each sales outlet practices in force in respect to oring conditions and health and safety is concerne by a specific assessment of the riss present on the at or are implemented n regard to the ales of or ode of basis of an analysis connecte ith the orplace, the tass carrie thics e ndertae to garantee a healthy safe orplace for or out an the organisation itself. employees throgh respect for occpational safety and health procedres The revention an rotection ervice also carries out perioic site and reglations satisfying all oligations laid don in regard to the inspections in all branches to control an improve processes an if any las and national reglations of the contries in hich e operate critical issues shoul be foun, these are hanle by the ervice in n this contet the adeacy of the orplace eipment teaching and collaboration ith any other offices involve. training of employees on the matter is essential are of this in In line ith the provisions on ealth an afety at or stanars, 2014, the “Franchisee Project” was created, with the aim of applying controls are carrie out on suppliers an contract orers hen they the same safety standards and the same noho of the direct stores go about their activities in the company’s premises. To ensure proper to franchised sales otlets so reesting governance of the riss of interference, an assessment ocument is prepare by the Group companies an the suppliercontractor. n the factories in taly roatia a safety at or monitoring system has een deeloped integrated y softare for system management and The Group continuously monitors activities that can impact orer health maintenance n the other contries here or plants operate an safety through analyses carrie out perioically by means of implementation is crrently in progress of the safety and employer site inspections, the revention an rotection ervice anager maintenance system , the orers afety epresentative an the ppointe hysician, as ell as assessments certifie by eternal consultants. onsidering the ide range of actiities carried ot orer health and safety ris management and assessment is a particlarly comple tas In this contet, aarenessraising an sharing meetings are organise here are mltiple potential ris factors that can compromise orer an materials supplie to our employees incluing through the corporate health and safety sch as for eample mechanicalelectricalthermal intranets, escribing ho they can report any anger situations, riss connected ith the sepresence of machines and eipment and contacting various figures, such as the revention an rotection ervice chemical and enironmental riss lined to trael in contries at ris anager, the competent orers afety epresentative an the s regards the plants e are aare of the critical isses lined to upervisory oy, also in anonymous form. repetitie manal orer and in all phases of or e carry ot ach Group company also prepares a training plan that covers both constant research on an indstrialisation and mechanisation leel ith general training an more specific in connection ith orrelate riss the aim of improing ality of or and prodction efficiency an riss intrinsic to the activities carrie out an potentially angerous situations.

In , as reporte by the table belo, a total of , cases of inuries at or occurre an uring travel carrie out for or. These cases involve . of our employees aroun too 49 place in the prouction plants an ere minor, such as, for eample, neele punctures.

70 50 71

Instea, there are cases of inury ith serious conseuences recore uring the year. uring the same perio, reports ere mae for non conformity of the firefighting system.

ach time inuries, incients, nearmisses an nonconformities occur, the afety anagement ystem prepare a proceure regulating ho to manage the investigations to be carrie out, involving the rafting of a Instea,specific reportthere arealso inicating cases of possibleinury ith improvements serious conseuences to be mae. recore uring the year. uring the same perio, reports ere mae for non conformity of the firefighting system.  nres n empoee nes ach time inuries, incients, nearmisses an nonconformities occur, the afety anagement ystem prepare a proceureo regulating ne ho to manageInuries the recore investigations at or to be carrie out, involving, the rafting. of a specificeaths report cause also by inicating inury at possibleor improvements to be mae. Inuries ith serious conseuences ecluing . eath  nres n empoee nes

o ne Inuries recore at or , . eaths cause by inury at or Europe Italy Asia Inuries ith serious conseuences ecluing .

eath INJURIES BY COUNTRY

Men Women Europe Italy Asia INJURIES BY GENDER

INJURIES BY COUNTRY

Men Women

INJURIES BY GENDER

The rate calculates ho many inuries occurre as per the GI stanar. The inicator

is calculate by iviing the number of inuries by the number of hours ore uring the year if not available, the hours ore are estimate an multiplie by ,,

hours. These inclue inuries in the orplace an hile travelling to an from or, both here transport is organise by the organisation an for autonomous transport.

51 The rate calculates ho many inuries occurre as per the GI stanar. The inicator is calculate by iviing the number of inuries by the number of hours ore uring the year if not available, the hours ore are estimate an multiplie by ,, hours. These inclue inuries in the orplace an hile travelling to an from or, both 72 73 here transport is organise by the organisation an for autonomous transport.

51

W W

r ontrton to te o ommntes

The aleonia Group has alays mae a contribution to the communities in hich it ors, riven by the commitment to improve the uality of life of those ho have ha feer opportunities an the esire to strengthen relations outsie the company.

Through the use of corporate resources, the Group offers its contribution toars the support of social, sports, cultural an elfare activities, as ell as minor public ors, alays guaranteeing complete transparency.

ocially, aleonia has create the an eno ounation, hich allocates funs to entities an associations for eucational an or proects in Italy an orlie. ince , the an eno ounation has supporte almost , initiatives, collaborating ith more than entities for a total amount of over million euros.

To support the ounation, in ctober an ovember, all aleonia an Intimissimi shops in Italy gave rise to a funraising campaign hereby, if the customers ahere, of hat they spen is transferre Our contribution towards to the an eno ounation. In aition to this, in , the various Group companies onate more than million euros to the territory in the form of contributions an sponsorships for socialelfare, training, cultural an sports initiatives an social well-being and the events to promote the local prouction fabric. s can be seen from the graph belo, most of the interventions involve elfare an soliarity. s regars the geographical istribution communities of the interventions, on the other han, most of the economic onations ere isburse in Italy, folloe by the Group companies in urope, sia, frica an, finally, merica. ore specifically, the companies operating in the territory of ri ana mae onations an interventions uring the year for a total of over , euros.

52

74 75 Beneficiary Description of initiative ontons eorp re AVSI Foundation Syria Open Hospitals initiative (€500,000) Europe 24% Projects for young men and women in diffi- Stella Maris Onlus Foundation culty (€500,000) Asia 6% The Breasties Inc. Support of the association’s activities e reasties nc Support of the (€18,416)association’s activities Africa (€18,416) 2% Doppia Difesa Foundation Women's defence (€2,514) oppia ifesa oundation Women's defence (€2,514) America 1% SOS SOSonlus onlus (Operative(Operative SupportSupport of of tethe moraloral welfare elfare activity activity of the of Italy Healthcare association) entity (€30,000) 67% Healtcare Service nonprofit the entity (€30,000) association)

ontons re o nterenton oreover, aledonia ussia, trou local carity oranisations and associations, assists failies in difficulty and roups of vulnerale people y donatin unsold oods

Welfare and Infrastructure oenronment solidarity 7% 72% s reards social initiatives, ot in taly and aroad, te aledonia roup supports entities and associations operatin in social and

Sport / Culture / environental areas in te favour of te counities Education Soe of te ost sinificant donations ade in te social area include Social- 8% environmental

13%

ener esrpton o ntte

or every 0 pairs of tits sold, a tree Were n sort Beneficiary as planted,Description for a totalof initiative of 0,000 trees The Group has promote various elfare an soliarity interventions, (€60,800)For every 10 pairs of tights sold, a tree supporting proects in favour of the protection of personal health, such PLANT-MY-TREE® was planted, for a total of 10,000 trees ( 60,800) as, for eample, the open hospitals initiatives, support for research for unicipality of rentino elluno Ssafe pedestrian €routes project (€32,000) the fight against breast cancer an support to associations assisting unicipalityMunicipality of adeneof Brentino BellunoSocialSafe purposes pedestrian (€30,000) routes project (€32,000) young boys an girls in ifficulty an protecting omen.

elo are some of the most important elfare an soliarity initiatives Municipality of Padenghe Social purposes (€30,000) pursue in . port tre n eton

Sport, culture and education are topics of reat iportance for te roup and tis is y in 0, various interventions ere ipleented ener esrpton o ntte in tese areas

I ounation Syria Open Hospitals initiative (€500,000) n ters of sport, in particular, e ave supported te talian national tella aris nlus ounation roects for young men an omen in siin tea for years, te outstandin talian atletes and various si difficulty (€500,000) clus e also support te erona asetall and volleyall teas 76 e aledonia roup invests in education77 and prootes culture in te counities in ic it ors, supportin universities, foundations and secondary scools, also it a vie to facilitatin te entrance of youn 53 en and oen into te orld of or

ener esrpton o ntte

54

e reasties nc Support of the association’s activities achina onari oundation ofounder of the “Calzedonia District (€18,416) Manager 4.0” course (€60,000)

oppia ifesa oundation Women's defence (€2,514) unicipality of astanaro Seasonal sports sector for 2018201 SOS onlus (Operative Support of te oral elfare activity of (€10,000) Healtcare Service nonprofit the entity (€30,000) oundation Supporters of the oundation association) (€5,000)

oreover, aledonia ussia, trou local carity oranisations and nrstrtre associations, assists failies in difficulty and roups of vulnerale people he roup has taen part in various infrastructural projects intended to y donatin unsold oods enhance the territory, such as the construction of ors to fiht ater shortaes identified as one of the reatest riss to e faced y society over the net fe years, the improvement of a paediatric structure and oenronment donations for restorin certain churches and other places of hih historical s reards social initiatives, ot in taly and aroad, te aledonia value roup supports entities and associations operatin in social and

environental areas in te favour of te counities ener esrpton o ntte Soe of te ost sinificant donations ade in te social area include ocal community of sheoda onstruction of a ell (donation inind)

(thiopia) (€40,000) ener esrpton o ntte unicipalityL’importanza dellaof prevenzionealcesine rt onus (contriution for the o ri ana è afflitto da un grave problema sociale ce si ripercuote ance negli stabilimenti produttivi del ruppo alzedonia il suicidio. or every 0 pairs of tits sold, a tree ello specifico, negli anni e , ci sono stati diversi casi di restructurin of astello Scaliero) tentato suicidio in avunia nello stabilimento al nord del paese, una zona martoriata da una feroce guerra civile. as planted, for a total of 0,000 trees e motivazioni di tali gesti sono perlopi ricondotte a problemi familiari, (€50,000) con le vittime ce venivano a mancare nella maggior parte dei casi a causa di una overdose di farmaci.

(€60,800) onsiderata la gravità e complessità del problema il management dello aediatricstabilimento linic ha chiesto aiuto all’ospedale della zona, decidendo, sotto mprovement of the paediatric aitin la guida del responsabile dell’unità psichiatrica dell’ospedale, di iniziare un’attività di supporto e prevenzione presso la fabbrica del Gruppo. L’importanza della prevenzione unicipality of rentino elluno Ssafe pedestrian routes project (€32,000) L’iniziativa si divide in due attività diventate presto continuative room (€4,630) o ri ana è afflitto da un grave problema sociale ce si ripercuote ance n negli programma stabilimenti di educazioneproduttivi del e sensibilizzazioneruppo alzedonia alla ilsalute suicidio. mentale elloe specifico,alla gestione negli delloanni stress e ce, viene ci sonoerogato stati aidiversi caposquadra casi di , ai tentatocaposezione suicidio in eavunia a tutti nelloi nuovi stabilimento dipendenti al norddurante del paese,il periodo una di unicipality of adene Social purposes (€30,000) zona introduzionemartoriata daall’azienda una feroce. guerra civile. a presenza, nello stabilimento, di un counselor con esperienza in e motivazioni di tali gesti sono perlopi ricondotte a problemi familiari, questo genere di problemi ce assiste i dipendenti in maniera con le vittime ce venivano a mancare nella maggior parte dei casi attiva e passiva. n enoa causa di una onton overdose di farmaci. ueste attività sono attive da oltre anni, e assieme ad un onsiderata la gravità e complessità del problema il management dello miglioramento della qualità della vita nella zona, dovuto al termine stabilimento ha chiesto aiuto all’ospedale della zona, decidendo, sotto degli scontri etnici, anno portato ad una sostanziale diminuzione dei la guida del responsabile dell’unità psichiatrica dell’ospedale, di iniziare tentativi di suicidio fra i dipendenti della fabbrica. un’attività di supporto e prevenzione presso la fabbrica del Gruppo. SDG Calzedonia's contribution port tre n eton L’iniziativa si divide in due attività diventate presto continuative L n programma di educazione e sensibilizzazione L alla salute mentale e alla gestione dello stress ce viene erogato ai caposquadra, ai hrouhL caposezione the LL e a Santutti i nuovi dipendentieno durante il periodooundation, di e support projects aimed at Sport, culture and education are topics of reat iportance for te introduzione all’azienda. Consapevoli a presenza, Throughdell'importanza nello stabilimento, che ladi formazioneun thecounselor e conl’istruzioneSan esperienza di Zenoinbuona Foundation, we support projects aimed at implementinqualitàquesto anno genere perand ildi miglioramentoproblemi developince delleassiste condizioni i dipendenti di vita in dellemaniera personeeducational activities in countries in difficulty roup and tis is y in 0, various interventions ere ipleented e delleattiva comunità, e passiva. attraverso la ondazione an eno, finanziamo progetti volti al sostegnoimplementing e allo sviluppo di attività educative andnei Paesi developingin educational activities in countries in ueste attività sono attive da oltre anni, e assieme ad un difficoltà e dedicati alle fasce pi svantaggiate della popolazione. and dedicatedmiglioramento della qualitàto della thevita nella zona,more dovuto al terminedisadvantaed racets of the population in tese areas Tramitedegli scontri l’attività difficultyetnici, della anno Fondazione portato adSan una Zeno sostanziale, attraverso diminuzione il finanziamento dei ditentativi progetti di cesuicidio impat fratano i dipendenti direttamente della sulle fabbrica. prospettive socioeconomice della componente femminile delle comunità in cui essi si sviluppano, agiamo per favorire l’integrazione delle donne nel mercato del lavoro L locale. mportanti progetti finanziati sono L tesi a permettere una crescita n ters of sport, in particular, e ave supported te talian national delle possibilità formative e di indipendenza economica di base di Lbambine, LLragazzeThrough e giovani donne. the work of the San Zeno Foundation and the financing of siin tea for years, te outstandin talian atletes and various si hrouh Consapevolithe dell'importanza or che la formazioneof e thel’istruzione diSan buona eno oundation and the financin of qualità anno per il miglioramento delle condizioni di vita delle persone 58 e delle comunità,projects attraverso la ondazione with an eno, finanziamo a direct progetti impact on the social-economic prospects of

projects volti ithal sostegno e aallo sviluppodirect di attività educativeimpact nei Paesi in on the socialeconomic prospects of the clus e also support te erona asetall and volleyall teas difficoltà e dedicatithe alle fascefemale pi svantaggiate dellacomponent popolazione. of the communities in which they develop, Tramite l’attività della Fondazione San Zeno, attraverso il finanziamento female dicomponent progetti ce impattano direttamente ofsulle prospettivethe socio economicecommunities in hich they develop, e act della componentewe femminile act delle comunitàto fosterin cui essi si sviluppano, the integration of women into the employment e aledonia roup invests in education and prootes culture in te agiamo per favorire l’integrazione delle donne nel mercato del lavoro to fosterlocale. mportantithe progettiinteration finanziati sono tesi a permettere of una crescitaomen into the employment maret ajor delle possibilitàmarket. formative e di indipendenza Major economica diprojects base di financed aim to allow the growth of counities in ic it ors, supportin universities, foundations and bambine, ragazze e giovani donne. projects financedtraining aim possibilities to allo tandhe rothbasic economic of trainin independence possiilities ofand girls, secondary scools, also it a vie to facilitatin te entrance of youn 58 asic economic teenage independence girls and youngof irls, women. teenae irls and youn omen en and oen into te orld of or

Beneficiary Description of initiative rofessionalProfessional deeloment development is the main is the a main wayhich by towhich achiee to achieve economic ener esrpton o ntte stailiteconomic and a dignified stability life.and ahis dignified is h life. e This are is committed,why we are including Co-founder of the “Calzedonia District Manager ITC Machina Lonari Foundation thrLoough sviluppo committed,professionale the rappresentaor la principale includingof via ourper il oundation, through thehich work suorts of our Foundation,roects dedicated which achina onari oundation ofounder of 4.0”the course “Calzedonia (€60,000) District raggiungimento di una stabilità economica e di una vita dignitosa. er uesto ci impegniamo,supports anche attraverso il lavoro projects della nostra Fondazione dedicated to training and employment inclusion, to che trainingsostiene progetti dedicati anda formazione eemloment inserimento lavorativo, a inclusion, to actiel heling imroe liing Manager 4.0” course (€60,000) supportare attivamente il miglioramento delle condizioni di vita e di lavoro delle fasceto pi povereactively ed emarginate, cont ribuendohelping a dare dignità improve living and working conditions amongst Seasonal sports sector for 2018-2019 55 andsociale eoring solidità economica al loro conditionslavoro. amongst the oorest, most ecluded sections of Municipality of Castagnaro l lavoro non rappresenta esclusivamente una fonte di reddito, ma diventa 54 (10.000€) anche uno strumentothe di poorest,inclusione sociale per superare most gli ostacoli excluded sections of society, contributing unicipality of astanaro Seasonal sports sector for 2018201 societ,all’integrazione e all’affermazionecontriuting della propria identità. progettitoards sostenuti assuring social dignit and economic solidit dalla Fondazionetowards San Zeno, attraverso il mezzoassuring dello sviluppo lavorativo, social dignity and economic solidity for their si propongono il fine ultimo dell’inclusione sociale e della riduzione delle (€10,000) fordisuguaglianze their. or. work. CUOA Foundation Supporters of the CUOA Foundation (€5.000) l notro ontrito alle omnit loali oundation Supporters of the oundation l Gruppo Calzedonia offre da sempre il proprio contributo alle comunità orin cui opera, isspinto dall’impegnonot a onlmigliorare la qualitàa dellasource vita di of income ut it also ecomes a tool for chiLo hasviluppo avuto menoprofessionale opportunità rappresenta e dalla volontà la diprincipale rafforzare via le relazioniper il esterneraggiungimento della società. di una stabilità economica e di una vita dignitosa. er (€5,000) uesto ci impegniamo,Work anche attraverso is ilnot lavoro della onlynostra Fondazione a source of income but it also becomes a tool for socialcheAttraverso sostiene l’impie progettiinclusion,go didedicati risorse a aziendali,formazione ile Gruppoinserimento offre hichlavorativo, il proprio a to oercome the ostacles to integration and supportarecontributo a attivamentesostegno diil attivitàmiglioramento sociali, sportive,delle condizioni culturali, assistenzialidi vita e die lavoroanche delledi piccole fascesocial piopere povere pubbliche, ed emarginate, inclusion,sempre contgarantendoribuendo ila dareprincipio dignità bydi which to overcome the obstacles to integration affirmsocialetrasparenza. e solidità one’s economica al loroidentity. lavoro. The projects supported by the San Zeno Foundation, ln lavoroambito non sociale rappresentaand Calzedonia esclusivamente affirm ha creato unala Ffonteondazione one’sdi reddito, San maZeno, diventa cheidentity. The projects supported by the San Zeno anchedestina unofondi strumentoad enti edi associazioniinclusione socialeper progetti per educativisuperare egli di ostacolilavoro throughall’integrazionein talia e nel emondo, all’affermazioneor la uale delladal propriadeeloment, ha identità.portato avanti progetti uasi sostenuti . hae the ultimate aim of fostering social dallainiziative Fondazione collaborandoFoundation, San Zeno,con pi attraverso di ilenti mezzo. dello sviluppothrough lavorativo, work development, have the ultimate aim of nrstrtre ersi propongono sostenere illa finefondazione, ultimo dell’inclusione durante i mesi sociale di ottobree della e riduzionenovembre, delle in disuguaglianze. inclusiontutti i punti venditafostering Calzedoniaand ed Intimissimireducing social d’Italia ha luogo inclusionunaineualities. and reducing inequalities. campagna fondi per cui, se il cliente aderisce, per ogni euro di spesa, il Gruppo Calzedonia devolve centesimi alla Fondazione San Zeno. l notro ontrito alle omnit loali l Gruppo promuove diverse attività d'utilità sociale, come le iniziative he roup has taen part in various infrastructural projects intended to l Gruppo Calzedonia offre da sempre il proprio contributo alle comunità della Fondazione ngeli del ello, seguite direttamente da Società e in cui opera, spinto dall’impegno a migliorare la qualità della vita di dipendenti del Gruppo. chi ha avuto meno opportunità e dalla volontà di rafforzare le relazioni enhance the territory, such as the construction of ors to fiht ater esterneel corso della del società. le diverse società del Gruppo hanno donato al territorio oltre milioni di euro sotto forma di contributi e sponsorizzazioni Attraverso l’impiego di risorse aziendali, il Gruppo offre il proprio destinati ad iniziative in ambito socioassistenziale, formativo, culturale, stalishedcontributo a sostegno di attività insociali, sportive,1 culturali, assistenzialion e the ishes of andro eronesi, the Chairman sportivo ed a manifestazioni aventi come scopo la promozione del shortaes identified as one of the reatest riss to e faced y society anche di piccole opere pubbliche, sempre garantendo il principio di tessuto produttivo locale. trasparenza. Come si pu evincere dal grafico sottostante, la maggior parte degli of n ambitothe sociale CalzedoniaCalzedonia ha creato la Fondazione Sanrou, Zeno, che an eno oundation, allocates funds to over the net fe years, the improvement of a paediatric structure and interventi hanno interessato l’ambito assistenziale e di solidarietà. Per destina fondi ad enti e associazioni per progetti educativi e di lavoro uanto attiene la distribuzione geografica degli interventi, invece, la in talia e nel mondo, la uale dal ha portato avanti uasi . maggior parte delle donazioni in termini economici sono state erogate donations for restorin certain churches and other places of hih historical entitiesiniziative collaborando and con pi di associations enti. that emar on roects and initiaties in the er sostenere la fondazione, durante i mesi di ottobre e novembre, in 59 tutti i punti vendita Calzedonia ed Intimissimi d’Italia ha luogo una

areacampagna fondiof per cuieducation, se il cliente aderisce, per ogni andeuro di spesa, emloment, facilitating social deeloment and value il Gruppo Calzedonia devolve centesimi alla Fondazione San Zeno.

l Gruppo promuove diverse attività d'utilità sociale, come le iniziative creatingdella Fondazione ngelichange. del ello, seguite direttamente da Società e dipendenti del Gruppo. el corso del le diverse società del Gruppo hanno donato al territorio oltre milioni di euro sotto forma di contributi e sponsorizzazioni hedestinati admain iniziative in ambitoaim socioassistenziale, is formativo,to culturale,offer concrete ossiilities to eole in situations Beneficiary Description of initiative sportivo ed a manifestazioni aventi come scopo la promozione del ener esrpton o ntte tessuto produttivo locale. of Comedifficult, si pu evincere dal grafico uncertaint sottostante, la maggior parte degliand discomfort, heling them achiee economic interventi hanno interessato l’ambito assistenziale e di solidarietà. Per uanto attiene la distribuzione geografica degli interventi, invece, la ocal community of sheoda onstructionConstruction of a ofell a well (donation (donation in-kind)inind) autonommaggior parte delle donazioni and in termini indeendenteconomici sono state erogate thining. he an eno oundation is a firm Local community of Ashegoda (Ethiopia) (40.000€) elieer59 in eole as the real rotagonists of change and of groth (thiopia) (€40,000) toards freedom. t focusses on tailored inclusion in emloment, eole unicipality of alcesine rt Artonus Bonus (contribution(contriution for the restructuringfor the of Municipality of Malcesine Castello Scaligero) (50.000€) ith fragilities, young boys and girls who have “lost their way” at school restructurin of astello Scaliero) and inmates. t eliees in a school as a lace of elleing for (€50,000) Improvement of the paediatric waiting room teachers and students, a nurser groing assion and talent and training Paediatric Clinic (4.630€) aediatric linic mprovement of the paediatric aitin the citizens of tomorro. room (€4,630) e moments n snnt stores

1 n eno onton he an eno oundation is estalished. t has a clear aim to 78 encourage those eeriencing difficult79 and discomfort to create their on economic and general autonom, articularl of thining. hrouh the San eno oundation, e support projects aimed at implementin and developin educational activities in countries in difficulty and dedicated to the more disadvantaed racets of the population 000

1 roects hae een suorted oer the first to ears. orldide hrouh the or of the San eno oundation and the financin of ri ana, razil, cuador, eulic of Chad, Democratic eulic of projects ith a direct impact on the socialeconomic prospects of the Congo, eulic of uineaissau, lania, tal. female component of the communities in hich they develop, e act

to foster the interation of omen into the employment maret ajor projects financed aim to allo the roth of trainin possiilities and 003 asic economic independence of irls, teenae irls and youn omen

56

55

Key moments and significant stories

The fund-raising campaign involves Sharing, understanding and taking all Calzedonia and Intimissimi stores part in the development processes across Italy. Offering 3% of takings of the individual projects, optimising The San Zeno Foundation is 17 projects have been supported over in study, training and employment good practices, interpreting limits established. It has a clear aim: the first two years. Worldwide: Sri projects; all at the expense of the and problems with a view to assuring to encourage those experiencing Lanka, Brazil, Ecuador, Republic of Calzedonia Group. improvement. difficulty and discomfort to create Chad, Democratic Republic of Congo, their own economic and general Republic of Guinea-Bissau, Albania, autonomy, particularly of thinking. Italy. 2003 2004 1999 2000 Something more to make the difference. A business project Travel begins: Ecuador, Brazil, Sri stems from an idea. Recovering Thinking about what is happening Lanka, Tanzania. To get to know. To discontinued fabrics and creating understand. Listening to the needs Almost 500 projects have been around us. In Verona, in Veneto, in Italy. employment opportunities for women of the beneficiaries becomes a supported to date. For a commitment The economic situation puts everything 2005 with a fragile past. This is the Quid precise point of reference. of close to 30 million euros. Fund- in doubt: work, the house and everything Project. raising that through the Italian shops else around it. A new chapter starts. exceeds 5 million for the first time. That of “new poverty”. 2012 2007 2011 2009 The commitment grows and More than 10 million has been fund- with it, support for projects raised. 186 initiatives supported. in Italy. In 2013, more Teaching material, schools, study than 150 projects were Become; invent. The San Zeno bursaries. Human and professional supported in our territory. In prison with industrial production, Foundation turns 20. Only by going training. Small working activities, 2013 We look to encourage those textile laboratories and sweet beyond one’s own confines can ideas also supported through micro credit. with good ideas and want to production. Because work gives a become actions. Effective, concrete, walk together. sensation of freedom and importance. lasting.

2016 2019

80 81 YOUNG DALIT WHERE Bangladesh, Khulna Significant stories THE PROJECT “We deal with projects seeking to uproot social injustice and discrimination”, explains Lino Swapon of Dalit, an NGO operating in Bangladesh to develop the IF YOU DON'T TRY THEM, YOU out-caste minority. This is why the work is not only a CAN'T JUDGE THEM source of income, it is also a tool for social inclusion. FROM THE STREET TO THE SCHOOL A system for the promotion of human rights and empowerment through agricultural activities, artisan Project run by Dalit. workshops and IT laboratories.

FIRST, LEARN THE LANGUAGE PROPERLY A TAILOR-MADE JOB

WHERE WHERE Italy, Palermo India, Calcutta THE PROJECT THE PROJECT “Passion must become work and financial and human Cini has been promoting knowledge, attention, autonomy”. Thus say the young adults of Malaspina, listening to and respect of the Indian culture for the children’s detention centre of Palermo, which WHERE WHERE more than 40 years. The aim is to help ensure a more in its “Cotti in Fragranza” laboratory bake biscuits Italia, Verona Albania, Fier balanced distribution of resources to improve living and savoury snacks to conquer the most demanding THE PROJECT THE PROJECT conditions and respect for the fundamental rights of gourmets. And that is not all. Today, they offer fresh Italian, as a tool for school and social inclusion of immigrants Activation of a network of public and women and children. products, catering and hospitality in the areas of Casa and the children of immigrants. Linguistic training as an private players to facilitate the meeting of OUR CONTRIBUTION San Francesco. The result is a real entrepreneurial opportunity to redeem and reinforce an identity, which allows supply and demand of employment. Every Support to the programme for the protection and re- business. The slogan is an unmistakeable declaration each student to express their best potential, interests and year, Tjeter Vizion improves employment inclusion in school for children. of intent: “If you don't try them, you can't judge them”. talents. opportunities and the social-economic Project run by Cini. Project run by Rigenerazioni. OUR CONTRIBUTION integration of women and teenagers Linguistic support, after-school, summer courses, linguistic offering professional training courses or tutoring, courses for foreign women. support for production activities. Project run by Cestim. Progetto realizzato da Tjeter Vizion. VILA ESPERANÇA WHERE Brazil, Goias THE PROJECT DOVE Imagine a landfill of a city in the centre of Brazil. RECYCLING Mozambico, Maputo Reclaim the land, set up a kitchen and a canteen, built IL PROGETTO a school, a recreation centre and a theatre. Take care Raccoglitori di rifiuti, «lixeiros» come si dice a of children who grow up left to themselves. Have them Maputo, capitale del Mozambico. Un progetto che re-live the creativity of play. Educate them in a school, intende migliorare le condizioni socio-economiche di where they can learn with complete peace-of-mind. All queste persone, attraverso una gestione appropriata this is “Vila Esperança”. dei rifiuti solidi urbani in grado di renderli una fonte OUR CONTRIBUTION di reddito, una possibilità di lavoro e un’opportunità Support to the activities that the school Odé kayodê of di inserimento e riconoscimento sociale. the Espaço Cultural Vila Esperança offers the children Progetto realizzato da Lvia. Project run by Espaço Cultural Vila Esperança. of Goiás.

82 83 MAESTRI DI STRADA

SOMETHING MORE The contribution in figures

Report 1999 - 2019

ECONOMIC PROJECTS NO. COUNTRIES ENTITIES COMMITMENT

Total € 66.937.870,68 1.287 74 522 WHERE Italy, Naples THE PROJECT Barra, S. Giovanni, Ponticelli. Districts of Naples WHERE where 3 out of every 10 teenagers fail to finish Italia, Verona middle school. In a bid to contrast this spiral of THE PROJECT exclusion, a real educational community made up of Offering employment and social emancipation PROJECTS APPROVED 2019 teachers, pedagogues and social parents takes up the opportunities to the disadvantaged, to create an challenge of assisting and re-motivating these adults innovative, sustainable, unique, highly creative of tomorrow. At the outskirts of the heart and soul AFRICA LATIN AMERICA ASIA EUROPE product. The “Quid” project stems from the desire and of the city, where fate seems to already be written, 0.8 mln 1.1 mln 0.8 mln 2,4 mln commitment to make the re-inclusion of disadvantaged Maestri di Strada (literally, the “Street Teachers”) 8 projects 17 projects 8 projects 41 projects workers in the community a real thing, involving 6 countries 5 countries 5 countries 3 countries ensures education: dreaming together with the them in ethical-sustainable production activities. The younger generation to live a right life. “There is no underlying idea is to give renewed value to items of rebellion in the outskirts but merely profound rage: clothing through artisan tailored changes. our task is not to fight it, nor to exalt it, but rather Project run by Progetto Quid. to elaborate it. To transform the unspeakable into words. Because everyone has the right to be dreamt”. Thus says Cesare Moreno, the Chairman of the Naples association. Project run by Maestri di Strada.

EVERYTHING FLOWS

WHERE Italia, Verona THE PROJECT Perfect laundry. Catering and hospitality. These are just some of the services offered by Panta Rei, a cooperative company comprising 80% partners with mental difficulties. “Work for these people, as for all the rest of us, is the main matrix”, chairing the cooperative company, Elena Brigo’s eyes brighten. “They get their rights back and realise their potential”. It is much more than a job. It means, as one of the protagonists tells, “functioning well, doing good and being part of a Project run by Panta Rei. community”

84 85 PROJECTS APPROVED 1999 - 2019

AFRICA LATIN AMERICA ASIA EUROPE 14.8 mln 14 mln 8.6 mln 29,5 mln 256 projects 305 projects 167 projects 559 projects 35 countries 14 countries 17 countries 8 countries

86 87 r tores

The aledonia roup ntegrated anagement odel calls for energy, investment and nowledge. n the other hand, it enables careful product uality control, maimising synergies and scale economies. t also allows for the control of respect for the human and social rights of those Our responsible woring with us. e adopt the strictest standards in environmental, health and safety matters, in respect for principles of transparency and continuous dialogue with the roup staeholders. ur production involves thousands of people in countries where the tetile industry is one of management of the the main local growth drivers, offering employment opportunities. The aledonia roup operates with the awareness that the supply chain in the tetile and clothing sector has riss relating to the lac production chain of visibility of the supply chain as a whole. This is why the commitment is reuired of all players of the production and distribution chain towards a responsible route of cooperation, aimed at creating a business model that is sustainable in the longterm. SDG Calzedonia's contribution We e osen to pt or reptton on te ne n or own pnts w to proe ron o te oos oere n te ses otets wt rt tot ontro o te spp n We know just how vital the resource water is; for years, the company has been implementing practices to limit the L L uch of the aledonia supply chain consists of businesses belonging LL impact of production activities on it as far as possible and Conosciamo quanto l’acqua sia una risorsa vitale, l’azienda ha da anni implementato pratiche per limitare il più possibile l’impatto delle attività to the roup, for whose management we are eclusively responsible. produttive su di essadeveloped e sviluppato sistemi per distribuirla aisystems dipendenti by which to distribute it to employees in maniera potabile e gratuita in particolare nelle aree geografiche in cui l’accessibilità all’acqua è condizionata da situazioni di scarsità idrica o da carenze infrastrutturali.as drinking water, free of charge, in particular in the geo- The Group’s factories are located in: Italy (Avio, Brentino Belluno, a gestione diretta della catena produttiva assicura la diffusione di pratiche etiche tipiche della nostra cultura, incoraggiando un ambiente ordinato, sicuro e graphicnel pieno rispetto dei diritti di tuttiareas i nostri lavoratori. where access to water is impacted by situa- astiglione delle Stiviere, astel offredo, issi, roatia, Serbia, ulgaria, Il ruppo Calzedonia lavora attivamente per ridurre le disuguaglianze sociali siamo consapevoli che un pi equo e duraturo sviluppo economico e sociale passi anchetions attraverso la condivisione of diwater no ho operativo scarcity or infrastructural deficiencies. e tecnologico e per questo ci adoperiamo per far s che esso diventi omania, Sri ana, osnia and thiopia. patrimonio delle nostre persone e delle comunità in cui vivono.

li investimenti di Calzedonia verso gli impianti produttivi sono diretti a farli evolvere tecnologicamente, il che permette di sviluppare modelli pi sostenibili di produzione tutti gli stabilimenti sono caratterizzati da macchinari all’avanguardia, i quali garantiscono condizioni di lavoro più For the aledonia roup, proton means construction and production sicure, permettono di ridurre gli sprechi, di ottenere un’elevata produttività e di conferire maggiore valore aggiunto alle materie prime. standards aligned with talian and uropean reuirements for all plants, The direct management of the production chain assures L L 73 regardless of their location. e always try to align our plants with the LL the dissemination of ethical practices typical of our cultu-

Conosciamo quanto l’acqua sia una risorsa vitale, l’azienda ha da anni implementato pratichere, per limitareencouraging il più possibile l’impatto delle attività a safe, orderly environment and complete best technologies available to guarantee optimal woring conditions for produttive su di essa e sviluppato sistemi per distribuirla ai dipendenti in maniera potabile e gratuita in particolare nelle aree geografiche in cui l’accessibilità respectall’acqua è condizionata da situazioniof dithe scarsità idrica rights of all our workers. The Calzedonia o da carenze infrastrutturali. our employees, choosing the most cuttingedge machines and plants that a gestione diretta della catena produttiva assicura la diffusione di pratiche etiche tipicheGroup della nostra cultura, works incoraggiando un ambiente hard to reduce social inequalities: we are ordinato, sicuro e nel pieno rispetto dei diritti di tutti i nostri lavoratori. allow for the minimisation of repetitive, manual wor, in respect of the Il ruppo Calzedonia lavora attivamente per ridurre le disuguaglianze sociali siamo consapevoliaware che un pi equo that e duraturo sviluppo a economico fairer, longer-lasting social and economic e sociale passi anche attraverso la condivisione di no ho operativo L e tecnologico e per questo ci adoperiamo per far s che esso diventiL highest standards of health and safety. L patrimonio delle nostredevelopment persone e delle comunità in cui vivonoL. also involves the sharing of operative and LLli investimenti di Calzedonia verso gli impianti produttivi sono diretti a LLfarli evolvere tecnologicamente,technological il che permette di sviluppare modelli know-howpi and this is why we work to make sostenibiliConosciamo di produzione quanto tutti glil’acqua stabilimenti sia sonouna caratterizzatirisorsa vitale,da l’azienda ha da anni lthough aware of our room for improvement, we are proud of the macchinari all’avanguardia, i quali garantiscono condizioni di lavoro più sicure,Conosciamoimplementato permettonosure diquanto ridurre pratiche glil’acqua sprechi, thatper siadi limitareottenere una risorsaun’elevata itil più becomes vitale,produttività possibile l’azienda l’impatto ha da delleanni the attività heritage of our e implementatodiproduttive conferire maggiore supratiche divalore essa aggiuntoper elimitare allesviluppato materie il più prime sistemipossibile. per l’impatto distribuirla delle attivitàai dipendenti objectives achieved on a daily basis as part of the sustainable produttivein maniera su dipotabile essa e e sviluppatogratuita insistemi particolar per distribuirlae nelle areeai dipendenti geografiche in in maniera peoplepotabile e gratuita andin particolar thee nelle aree communities geografiche in in which they live. cui l’accessibilità all’acqua è condizionata da situazioni di scarsità idrica cui l’accessibilità all’acqua è condizionata da situazioni di scarsità idrica o da carenze infrastrutturali. development route undertaen. They offer concrete eamples of our 73 o da carenze infrastrutturali.

aa gestionegestione diretta diretta della della catena catena produttiva produttiva assicura assicura la diffusione la diffusione di di x6 in Italy pratichepratiche etiche etiche tipiche tipiche della della nostra nostra cultura, cultura, incoraggiando incoraggiando un ambiente un ambiente social responsibility actions, the empowerment of women in the reference ordinato,ordinato, sicuro sicuro e nele nelpieno pieno rispetto rispetto dei dirittidei dirittidi tutti di i tuttinostri i lavoratori.nostri lavoratori. Il Il rupporuppo Calzedonia Calzedonia lavora lavora attivamente attivamente per ridurreper ridurre le disuguaglianze le disuguaglianze community, the energy efficiency of plants and the sharing of an socialisociali siamo siamoCalzedonia’s consapevoli consapevoli che cheun piun equopi equoe duraturo einvestments duraturo sviluppo sviluppo economico economico in production plants aim to have e esocial sociale epassi passi anche anche attraverso attraverso la condivisionela condivisione di no di noho operativoho operativo e tecnologico e per questo ci adoperiamo per far s che esso diventi in Europe e tecnologicothem e per questo evolve ci adoperiamo technologically, per far s che esso diventi so as to make it possible to industrialx10 model that limits waste and fosters respect. patrimoniopatrimonio delle delle nostre nostre persone persone e delle e dellecomunità comunità in cui invivono cui . vivono. li investimenti di Calzedonia verso gli impianti produttivi sono diretti a li investimenti di Calzedonia verso gli impianti produttivi sono diretti a farli evolveredevelop tecnologicamente, il chemore permette di sustainablesviluppare modelli pi production models: all plants farli evolvere tecnologicamente, il che permette di sviluppare modelli pi sostenibili di produzione tutti gli stabilimenti sono caratterizzati da programme is in progress for the study and monitoring of possible sostenibili di produzione tutti gli stabilimenti sono caratterizzati da macchinari areall’avanguardia, characterised i quali garantiscono condizioni di lavoroby piùcutting-edge machinery, which gua- sicure,macchinari permetton all’avanguardia,o di ridurre gli i sprechi,quali garantisconodi ottenere un’elevata condizioni produttività di lavoro più ways x5to perfectin Asia the maintenance and update of the safety procedures e sicure,di conferire permettonrantees maggioreo di ridurrevalore aggiuntogli safer sprechi, alle dimaterie ottenere working prime un’elevata. produttività conditions, reducing waste, obtai- e di conferire maggiore valore aggiunto alle materie prime.

ning high productivity and conferring greater value on the of some of our plants, to ensure that our activities are in line with raw materials. industryx3 bestin Africa practices. 73 73

88 89 67

r tores

The aledonia roup ntegrated anagement odel calls for energy, investment and nowledge. n the other hand, it enables careful product uality control, maimising synergies and scale economies. t also allows for the control of respect for the human and social rights of those we or seo woring with us. e adopt the strictest standards in environmental, The Tiray reion in the far north of thiopia, has, in its health and safety matters, in respect for principles of transparency and recent past, suffered periods of etree drouht and faine, continuous dialogue with the roup staeholders. ur production involves hich rouht aout the death of a reat any people in thousands of people in countries where the tetile industry is one of the area the main local growth drivers, offering employment opportunities. The cliate chane in proress has contriuted to ain The aledonia roup operates with the awareness that the supply rainfall even ore unforeseeale, year after year ipactin chain in the tetile and clothing sector has riss relating to the lac the area’s rain levels. The great concern of the local of visibility of the supply chain as a whole. This is why the commitment counity is that, in the near future, further intense is reuired of all players of the production and distribution chain towards drouhts ay occur, hich could destailise a country a responsible route of cooperation, aimed at creating a business model that is sustainable in the longterm. nuerin ore than illion inhaitants

We e osen to pt or reptton on te ne n or own pnts ur factory in thiopia is located at the city of eelle, w to proe ron o te oos oere n te ses otets wt in front of the counity of Asheoda, in the Tiray rt tot ontro o te spp n reion

uch of the aledonia supply chain consists of businesses belonging Aare of the iportance of interatin into the local to the roup, for whose management we are eclusively responsible. counity, creatin a ond of utual utility, e iediately The Group’s factories are located in: Italy (Avio, Brentino Belluno, started a dialoue ith our eployees, their failies and astiglione delle Stiviere, astel offredo, issi, roatia, Serbia, ulgaria, the counity surroundin the factory, to understand ho omania, Sri ana, osnia and thiopia. e could concretely support local developent and sinificantly iprove the uality of their lives For the aledonia roup, proton means construction and production standards aligned with talian and uropean reuirements for all plants, It ecae iediately clear that AT as considered regardless of their location. e always try to align our plants with the the ost iportant resource of all Indeed, it as a best technologies available to guarantee optimal woring conditions for valuale resource and a scarce one: the only ell availale our employees, choosing the most cuttingedge machines and plants that to the population in a radius of had een ecavated allow for the minimisation of repetitive, manual wor, in respect of the in an artisan anner, to a depth of approiately highest standards of health and safety. etres, and as dry for uch of the year

lthough aware of our room for improvement, we are proud of the In usin local partners for eoloical analyses and dis, objectives achieved on a daily basis as part of the sustainable e financed the construction of a ell etres deep development route undertaen. They offer concrete eamples of our that, crossin throuh a thic, hard layer of rocs, reaches social responsibility actions, the empowerment of women in the reference a ater tale uaranteein drinin ater all year round community, the energy efficiency of plants and the sharing of an The ell as donated to the counity of Asheoda on industrial model that limits waste and fosters respect. 18 October 2018, during the factory’s opening ceremony, programme is in progress for the study and monitoring of possible y the hairan of the aledonia Group, r eronesi ways to perfect the maintenance and update of the safety procedures The ell has a capacity of litres per second and of some of our plants, to ensure that our activities are in line with supplies drinin ater to the ore than , people ho industry best practices. live in the area

A weWELL or seoFOR ASHEGODA The Tiray reion in the far north of thiopia, has, in its 67 recent past, suffered periods of etree drouht and faine, hich rouht aout the death of a reat any people in the area

The cliate chane in proress has contriuted to ain rainfall even ore unforeseeale, year after year ipactin 68 the area’s rain levels. The great concern of the local

counity is that, in the near future, further intense drouhts ay occur, hich could destailise a country nuerin ore than illion inhaitants

ur factory in thiopia is located at the city of eelle, in front of the counity of Asheoda, in the Tiray reion

Aare of the iportance of interatin into the local counity, creatin a ond of utual utility, e iediately

started a dialoue ith our eployees, their failies and the counity surroundin the factory, to understand ho La gestione della catena di fornitura e could concretely support local developent and sinificantly iprove the uality of their lives l ruppo alzedonia nel bilanciamento della propria strategia mae or bu ha scelto, in linea generale, di mantenere all’interno dell’impresa la It ecae iediately clear that AT as considered produzione dei propri prodotti sui quali esercita un controllo diretto sulla the ost iportant resource of all Indeed, it as a qualità del prodotto oerto alla propria clientela, avvalendosi di ornitori valuale resource and a scarce one: the only ell availale principalmente per l’acquisto di materie prime. to the population in a radius of had een ecavated l ruppo ricerca una collaborazione duratura e idelizzata con i ornitori, in an artisan anner, to a depth of approiately 90 che ha lo scopo di realizzare un91 rapporto proicuo, che condivide etres, and as dry for uch of the year politiche di qualità e di scelte etiche

In usin local partners for eoloical analyses and dis, a selezione dei nuovi ornitori si basa su un attento controllo che e financed the construction of a ell etres deep prevede il rispetto di speciici standard di qualità e di competitività del that, crossin throuh a thic, hard layer of rocs, reaches prezzo dei prodotti oerti ma anche il rispetto dei diritti umani e della a ater tale uaranteein drinin ater all year round salute/sicurezza dei lavoratori, nonché la salvaguardia dell’ambiente sono requisiti importanti per avviare una collaborazione con il ruppo The ell as donated to the counity of Asheoda on 18 October 2018, during the factory’s opening ceremony, alzedonia, ove possibile, predilige gli approvvigionamenti da ornitori locali nelle diverse realtà in cui opera, al ine di beneiciare di vantaggi y the hairan of the aledonia Group, r eronesi logistici, generare indotto e creare opportunità di lavoro presso le The ell has a capacity of litres per second and comunità in cui opera supplies drinin ater to the ore than , people ho live in the area l ruppo alzedonia ripartisce il proprio atturato di acquisto dai ornitori nei diversi aesi di operatività del ruppo, anche al ine di evitare situazioni di dipendenza di approvvigionamento che potrebbe costituire un rischio per il business er quanto attiene la concentrazione, il dei ornitori rappresenta il del valore ordinato, tali ornitori si

74

68

the value ordered these suppliers are mainly in taly and urope, as shon belo11.

e o orers eorp re

Africa 0.04% Asia 24.67% Italy 42.24%

America 3.82%

Europe 29.24% the value ordered these suppliers are mainly in taly and urope, as 11 shon belo .

e o orers eorp re Supply chain management n maing its purchasing choices from third party suppliers, the roup distinguishes beteen ra materials and finished products, on the one n balancing its maeorbuy strategy, aledonia has chosen, as a Africa hand, and noncore materials, i.e. materials not directly related to the general rule, to maintain production of its products within the Group, 0.04% production of clothing sold in the stores, on the other. mainly using eternal suppliers for the purchase of raw materials. Asia 24.67% w mters n nse prots The Group sees a lasting, loyal collaboration with its suppliers, in Italy 42.24% order to enoy a profitable relationship, sharing quality policies and uppliers of ra materials mainly supply fabrics, yarns and accessories ethical choices. elastic, buttons, ips, etc.. The fabrics mainly come from taly, hina, erbia and ri ana. n general, the roup focusses on leading The selection of new suppliers is based on a careful control that America companies for the reference sector, euipped ith the main uality envisages compliance with specific quality standards and competitiveness 3.82% certifications for eaving and dyeing, as ell as environmental certificates, of pricing of products offered, as well as respect for human rights and as the matter of sustainability has for some time no been one of the worer healthsafety, as well as safeguarding the environment. crucial aspects of the Europefabric dyeing and production maret. here possible, aledonia opts for the procurement from local suppliers 29.24% careful selection of suppliers is assured, taing into account the in the various contets in which it wors, in order to benefit from folloing reuirements logistics advantages, generate income and create employment • opportunities in these communities. en petons o onormt, hich contains the reuirements laid don by aledonia regarding mechanical, chemical and physical The aledonia Group splits its purchasing turnover amongst the suppliers n maing its purchasing choices from third party suppliers, the roup aspects these are normally prepared in aligning to the strictest of the various countries in which the Group operates, also in order to distinguishes beteen ra materials and finished products, on the one regulations of those in force in the countries in hich the roup avoid any dependency of procurement that could constitute a business hand, and noncore materials, i.e. materials not directly related to the operates ris. As regards concentration, of suppliers account for of production of clothing sold in the stores, on the other. w mters n nse prots • te rop oe o ts, suppliers are generall ased to epressl uppliersapproe of thera materialsode of mainly Ethics, supplythrough fabrics, hich yarns the and undertae accessori esto the value ordered these suppliers are mainly in taly and urope, as 11 11 elastic, n guaranteecalculating buttons, the obserance value ips, of ordersetc.. of bytheThe geographic principlesfabrics area, mainlyand data standards is comeecluded from asit encompasses.relatingtaly, tohina, foreign shon belo . commercial branches in England, Holland and the United States of America. The Group’s main the value ordered these suppliers are mainly in taly and urope, as operatingerbian officesadditionand areri in to ana.taly, recalling urope, n merica,general,the needsia theand tofrica, rouprespect areas focusses to currenthich reference onlas leading is andalso 11 shon belo . companiesmaderegulations, for the definitionfor the of localodereference supplier. also sector,describes euipped the standardsith the regardingmain uality the 69 e o orers eorp re certifications for eaving and dyeing, as ell as environmental certificates, areas relatie to people, the enironment and transparenc, being as the matter of sustainability has for some time no been one of the e o orers eorp re 70 inspired b reference international standards, such as conentions, Africa crucial aspects of the fabric dyeing and production maret. 0.04% and paing close attention in particular to respect for human rights Asia Africa carefulunder theselection scope ofof thesuppliers United ationsis assured, Guiding taing rinciples into accounton usiness the 24.67% 0.04% folloingand Humanreuirements ights, as ell as other industr best practices. The Asia Italy • en petons o onormt, hich contains the reuirements 24.67% 42.24% Group set itself the aim of etending the obligation to accept the Italy odelaid don of Eth byics aledonia as a condition regarding for being mechanical, able to chemicalor ith and aledonia, physical 42.24% toaspects all suppliers. these are normally prepared in aligning to the strictest America regulations of those in force in the countries in hich the roup 3.82% olloingoperates the choice of the collection and definition of olumes, the America ogistics and rocurement ffice proceeds ith the procurement of the 3.82% materials defined during deelopment. Europe 29.24% The suppl of processes is therefore entrusted to the production plants 11 Europe of nthe calculating aledonia the value Group. of orders by geographic area, data is ecluded as relating to foreign 29.24% commercial branches in England, Holland and the United States of America. The Group’s main operating offices are in taly, urope, merica, sia and frica, areas to hich reference is also Suppliers of finished products are onl selected once the aledonia made for the definition of local supplier. aterials esearch eelopment ffice has erified the status of the n maing its purchasing choices from third party suppliers, the roup production plants, hich are then also monitored during production distinguishes beteen ra materials and finished products, on the one through70 line inspections. nhand, maing and itsnon purchasingcore materials, choices i.e. frommaterials third partynot directlysuppliers, related the toroup the distinguishesproduction of beteenclothing rasold materialsin the stores, and finishedon the products,other. on the one ore specificall, the aterials esearch eelopment ffice agrees hand, and noncore materials, i.e. materials92 not directly related to the ith the potential new supplier on 93a “gettonoyou” visit to assess w mters n nse prots production of clothing sold in the stores, on the other. reliabilit, production capacit and technical reuirements. nl if feedbac uppliers of ra materials mainly supply fabrics, yarns and accessories w mters n nse prots is positie ill the supplier be ased to accept our Technical elastic, buttons, ips, etc.. The fabrics mainly come from taly, hina, Specifications of onformit, the ode of Ethics and the operating uppliers of ra materials mainly supply fabrics, yarns and accessories erbia and ri ana. n general, the roup focusses on leading procedures. n this introductor phase, suppliers also proide eidence elastic, buttons, ips, etc.. The fabrics mainly come from taly, hina, companies for the reference sector, euipped ith the main uality and an certifications of their responsible, traced production. erbiacertifications and forri eavingana. andn dyeing,general, asthe ell roup as environmental focusses oncertificates, leading Supplier monitoring is a continuous process that inoles constant companiesas the matter for ofthe sustainability reference hassector, for euippedsome time ithno thebeen main one ualityof the dialogue ith them, also ith a ie to periodicall erifing compliance certificationscrucial aspects for eavingof the fabricand dyeing,dyeing asand ell production as environmental maret. certificates, as the matter of sustainability has for some time no been one of the ith the ode of Ethics throughout the suppl chain. e presentl tr careful selection of suppliers is assured, taing into account the crucial aspects of the fabric dyeing and production maret. to isit suppliers ith hich e process considerable olumes or folloing reuirements particular proects. • carefulen selection petons of suppliers o onormt is assured,, hich containstaing into the accountreuirements the Although visits to suppliers’ plants are frequent in the above terms, to folloinglaid donreuirements by aledonia regarding mechanical, chemical and physical • date, no structured sustainabilit audit process has been launched at aspectsen petonsthese are normally o onormt prepared, hich in containsaligning theto reuirementsthe strictest our suppliers’ premises. e beliee that e need to act b starting laidregulations don byof aledoniathose in forceregarding in themechanical, countries chemicalin hich and the physical roup aspects these are normally prepared in aligning to the strictest out ith a sensitisation and communication phase of the aledonia operates Group’s essential values, starting with our suppliers and subsuppliers in regulations of those in force in the countries in hich the roup the countries of the far east. The Group’s desire to establish longterm operates cooperation is confirmed b this supplier inolement in sustainabilit matters, hich aims to spread aareness of the importance of creating 11 n calculating the value of orders by geographic area, data is ecluded as relating to foreign sustainabilit production enironments, assuring the protection of the commercial branches in England, Holland and the United States of America. The Group’s main operating offices are in taly, urope, merica, sia and frica, areas to hich reference is also 11 n calculating the value of orders by geographic area, data is ecluded as relating to foreign made for the definition of local supplier. commercial branches in England, Holland and the United States of America. The Group’s main operating offices are in taly, urope, merica, sia and frica, areas to hich reference is also 71 made for the definition of local supplier. 70

70

• te rop oe o ts, suppliers are generall ased to epressl approe the ode of Ethics, through hich the undertae to guarantee obserance of the principles and standards it encompasses. n addition to recalling the need to respect current las and environment and health and safety at wor, as well as conformity with regulations, the ode also describes the standards regarding the the standards and requirements laid down by applicable local and areas relatie to people, the enironment and transparenc, being international regulations. inspired b reference international standards, such as conentions, and paing close attention in particular to respect for human rights onore mters under the scope of the United ations Guiding rinciples on usiness and Human ights, as ell as other industr best practices. The uppliers of noncore materials mainly supply furnishings and lighting Group set itself the aim of etending the obligation to accept the systems for Group stores. ore specifically, below are the main product ode of Ethics as a condition for being able to or ith aledonia, categories to all suppliers. pe o rnsn mters olloing the choice of the collection and definition of olumes, the Paper Glass ogistics and rocurement ffice proceeds ith the procurement of the 2% 1% materials defined during deelopment. Plastic 10% Ceramic The suppl of processes is therefore entrusted to the production plants Mixed flooring of the aledonia Group. materials 40% 2% Suppliers of finished products are onl selected once the aledonia Wood aterials esearch eelopment ffice has erified the status of the 19% production plants, hich are then also monitored during production through line inspections.

ore specificall, the aterials esearch eelopment ffice agrees Metal ith the potential new supplier on a “gettonoyou” visit to assess 26% reliabilit, production capacit and technical reuirements. nl if feedbac is positie ill the supplier be ased to accept our Technical Specifications of onformit, the ode of Ethics and the operating The choice of materials used in the aledonia Group shops, and procedures. n this introductor phase, suppliers also proide eidence consequently the related supplier selection, is an informed choice that and an certifications of their responsible, traced production. also taes into account ecocompatibility aspects of products for more Supplier monitoring is a continuous process that inoles constant details, see the chapter on “Responsible procurement and consumption dialogue ith them, also ith a ie to periodicall erifing compliance of materials”). ith the ode of Ethics throughout the suppl chain. e presentl tr tores are designed to guarantee customer and employee safety, with to isit suppliers ith hich e process considerable olumes or quality elements that last over time, made possible thans to a vast particular proects. use of certified suppliers. Although visits to suppliers’ plants are frequent in the above terms, to date, no structured sustainabilit audit process has been launched at METAL FURNISHINGS our suppliers’ premises. e beliee that e need to act b starting et rnsns Many of the suppliers are certified EN1090 to guarantee the release to out ith a sensitisation and communication phase of the aledonia any of the suppliers are certified to guarantee the release to the the market of safe, structural carpentries and UNI ENISO 3834, a stan- Group’s essential values, starting with our suppliers and subsuppliers in maret of safe,dard structural dedicated carpentries to welding and metal materials. , a standard the countries of the far east. The Group’s desire to establish longterm dedicated to welding metal materials. cooperation is confirmed b this supplier inolement in sustainabilit oors FLOORS matters, hich aims to spread aareness of the importance of creating All floor suppliers are certified with colabel certification sustainabilit production enironments, assuring the protection of the All floor suppliers are certified ISO14001/14021/9001 with Ecolabel cer- thetification: uropean the regulation European that regulation establishes that environmental establishes environmentaland industrial andpolicy environment and health and safety at wor, as well as conformity with criteria.industrial policy criteria. They are also members of the Green Building the standards and requirements laid down by applicable local and Council Italia, a voluntary system for adhesion by companies that can 71international regulations. implement a precise sustainable development corporate policy.

TECHNICAL LIGHTING AND TECHNOLOGICAL MATERIALS onore mters 72 uppliers of noncore materials mainly supply furnishings and lighting We have been using LED lighting in our sales outlets for some time systems for Group stores. ore specifically, below are the main product now, with controlled processes and high energy efficiency materials, in respect of the EC “Ecodesign” Directive 2009/125/EC for energy saving. categories

pe o rnsn mters

Paper Glass 2% 1% Plastic 94 95 10% Ceramic Mixed flooring materials 40% 2% Wood 19%

Metal 26%

The choice of materials used in the aledonia Group shops, and consequently the related supplier selection, is an informed choice that also taes into account ecocompatibility aspects of products for more details, see the chapter on “Responsible procurement and consumption of materials”).

tores are designed to guarantee customer and employee safety, with quality elements that last over time, made possible thans to a vast use of certified suppliers.

et rnsns

any of the suppliers are certified to guarantee the release to the maret of safe, structural carpentries and , a standard dedicated to welding metal materials.

oors

All floor suppliers are certified with colabel certification the uropean regulation that establishes environmental and industrial policy criteria.

72

he are also members of the reen uildin ouncil talia, a oluntar sstem for adhesion b companies that can implement a precise sustainable deelopment corporate polic.

en tn n tenoo mters

e hae been usin lihtin in our sales outlets for some time no, ith controlled processes and hih ener efficienc materials, in respect of en petons o onormt the EC “Ecodesign” Directive 2009/125/EC for energy saving. heen echnica petons ecifications o onormt of Confority tae into accont three ain

rishe tyesechnica em ecifications men of Confority n ps tae intoaid accontot into three additiona ain tartin , the roup has embared on a route for perfectin its secificris tyes riss em and referring men to to n casses ps of aication aid ot into additiona • selection of the suppliers inoled in the production process, throuh secific the rissfirst concernsand referring chidren to to age casses nder of aication onths ith a fe the approal of partners, assinin them a dnamic ratin that can ar • ecetionsthe first concernsfor soe chidren E andage nonnderE regations onths inith hich a fethe oer time accordin to their positionin in respect of standards. categoryecetions is foretended soe toE 12 andyears non odE regations in hich the • the second concerns a end sers of the rodct. category is etended to 12 years od • the second concerns a end sers of the rodct. Product quality and safety ithin said casses the three ris tyes are strctred differenty lothin tetile products are articles ith hich the consumer comes accordingithin said to cassesthe secific the threeneeds risfor tyesrotection are strctredtaen into differentyaccont. into direct contact eer da. ddiaccordingtionay to in theris secificanageent needs it foris rotectionsecified hichtaen ofinto the accont.reative oigationsdditionay are in aidris donanageent y aicae it is regationssecified andhich hich of theare reativeinstead he selection of materials is defined durin collection deelopment. oreoigations severey are regatedaid don ony aaicae vontary regations eve. and hich are instead urin this phase, the stle and product offices choose the materials ore severey regated on a vontary eve. to be used in the collection on the basis of stle, ualit, cost strate he assessent criteria aied to the individa riss are ased on and production capacit considerations. thehe reaassessent roaiity criteria of a aiedcai in toconnection the individa ith theriss varios are asedaterias on sed.the rea arics roaiity ceary of ta cai aso ineather connection astic ith and theeta. varios aterias he procurement process in a roup producin fastmoin consumer sed. arics ceary t aso eather astic and eta. oods and seein to limit the costs to the end customer, entails arious riss. ndeed, informed choices need to be made in procurin ChemicalCheica analysisanaysis hysicaPhysical anaysisanalysis echanicaMechanical anaysis analysis ra materials and products that meet the technical demands and satisf Cheica anaysis hysica anaysis echanica anaysis the taste of consumers these products must not onl be beautiful, the Each fashion article In some countries where Mechanical analyses aim must be safe for those earin them and come from transparent suppl that contains new raw very close attention is to prevent any dangers materials or accessories paid to consumer safety, to the physical safety chains. is sent, before entering there are regulations in of the user. During he aledonia roup has chosen to be transparent and respectful in production, to an external force governing product normal conditions of laboratory for testing for flammability; this is Mechanicalarticle analyses use, weaim tocheck In some countries where very reard to the health and safet of its customers, euippin itself ith safety and the presence why articles are also preventthat anythe dangers article to thedoes not close attention is paid to Mechanical analyses aim to riorous echnical pecifications of onformit. he document as Eachof chemical fashion article substances that In analysedsome countries in whereconnection very physicalcause safety puncture of the user. wounds, consumer safety, there are prevent any dangers to the containsthat may new rawbe harmfulmaterials or or closewith attention their isphysical paid to risk. During normal conditions of created as a point of reference in assurin the main health and safet Each fashion article that regulations in force governing physicalscratches safety of or the suffocation. user. accessories is sent, before consumer safety, there are article use, we check that the containshazardous new raw for materials humans or productAll fabric flammability; materials, this is whywith DuringThese normal problems conditions ofare, in entering production, to an regulations in force governing article does not cause puncture reuirements areed and subscribed to b all parties inoled in the accessories is sent, before articles are also analysed in article use, we check that the externaland thelaboratory environment. for testing productonly rare flammability; exceptions, this is why are wounds,fact, limitedscratches orto children's entering production, to an connection with their physical article does not cause puncture desin, the suppl of the ra materials and product deelopment. forIndustrial safety and the production presence of articlesflammable. are also analysed Flammability in suffocation.clothing, These for problems which are, the external laboratory for testing risk. All fabric materials, with wounds, scratches or chemical substances that may connection with their physical in fact, limited to children's for issafety only and started the presence upon of only raredepends exceptions, on are their suffocation.problem These mainly problems stems are, ealth and safet reuirements refer to the fact that all products be harmful or hazardous for risk. All fabric materials, with clothing, for which the problem successfulchemical substances completion that may of flammable.chemical Flammability (nature of in fact,from limited the to presencechildren's of humans and the environment. only rare exceptions, are mainly stems from the presence be harmful or hazardous for depends on their chemical clothing, for which the problem distributed on the maret must be safe. n this assumption and tain Industrialthe production analyses. is only flammable.the constituent Flammability fibres) of partsparts that thatcan detach can detach humans and the environment. (nature of the constituent fibres) mainly stems from the presence started upon successful dependsand physical on their chemical (e.g. ratio (buttons(buttons as well as as sequins well or as a pramatic approach, the roup proposes startin out from the most Industrial production is only and physical (e.g. ratio of of parts that can detach completion of the analyses. (nature of the constituent fibres) decorative elements) that could started upon successful mass/surfaceof mass/surface area) area) (buttonssequins as well oras sequinsdecorative or sinificant ris cateories for the sector and considerin them in and physical (e.g. ratio of cause suffocation or other completion of the analyses. characteristics.characteristics. decorativeelements) elements) that that couldcould mass/surface area) injury. connection ith the related technical standards in place in the countries cause suffocation or other characteristics. cause suffocation or in hich it operates or here it could operate in the near future. injury. other injury. portin to more than countries, in fact, the products must compl ith specific ualit and safet standards that customs and national reulations of the countr to hich eports are made, reuire.

73 ith regards to cheica safety the ro has set itsef the ai of constantyith regards eanding to cheica on safetythe istthe ofro harf has orset otentiayitsef the harfai of sstancesconstanty eandingnot to e onsed theon istits ofites. harf Cheica or otentiayscience inharf fact shodsstances e considerednot to e as sed a too on toits he ites. rse Cheica sstainaiity science rotes in factthat shod e considered as a too to he rse sstainaiity rotes that

96 97 74 74

he selection of products to be tested ith respect to the potential incde the seection of safe cheica sstances and the design of effects on custoer health and safety is ade tain into account the ne environentayfriendy rodcts and rocesses. n this contet the critical nature of the aterials and accessories coprisin the articles ro oos to the EC egation to achieve these oectives. incde the seection of safe cheica sstances and the design of as ell as the ae bracet for hich they are intended. n ore ne environentayfriendy rodcts and rocesses. n this contet the than tests ere run on the different products of the arious ro oos to the EC egation to achieve these oectives. Group brands. ore specifically looin at the aledonia ntiissii t n proess ontros and eenis brands the tests ere on articles for adults and

n order to revent and itigate hysica cheica or echanica riss on articles for children note that the nuber of articles for children t n proess ontros and to garantee coiance ith the echnica ecifications of is far saller than the nuber of articles for adults. n order to revent and itigate hysica cheica or echanica riss Confority a technica araeters are tested ie the staiity of farics s reards the alconeri brand the ain tests relatin to health and and to garantee coiance ith the echnica ecifications of tenacity soothness and density of yarns as e as soidity of coor safety rearded foraldehyde p alue and oye in particular Confority a technica araeters are tested ie the staiity of farics st ie assessents are aso rn ith aity tests ie reaction to of tests were for women’s clothing and 32% for men’s items. In all, tenacity soothness and density of yarns as e as soidity of coor seat. st ie assessents are aso rn ith aity tests ie reaction to durin the year product cateories for hich the ipacts on health and oreseat. secificay efore disatching rodction aterias reresentative safety are assessed diided up by product cateory beach clothin leins and hosiery are shon belo. saesore aresecificay received efore fro disatchingsiers. rodctionhese saes aterias are reresentativeeained in the saeslaboratory are at receivedthe Group’s fro sierscentral . officehese andsaes the productionare eained plants. in n orderthe laboratoryto carry atot the ore Group’s coe central anaysesoffice and inthe hich production secific plants. toos ests prot teor are nreired order tocertified carry otindeendent ore coe aoratories anayses arein hichsed secifice.g. rotinetoos Beach tests areenvisaged reired ycertified standard indeendent 10 aoratories1 faaiity are testssed envisagede.g. rotine for Clothing 6% cothingtests yenvisaged the standards y standard 1 C 101101 andfaaiity testsD120 envisaged etc.. for 19% cothing y the standards 1 C 110 and D120 etc.. he test reorts issed are cataoged for sseent anayses in vie he test reorts issed are cataoged for sseent anayses in vie Leggings / of frther iroveents and et avaiae. his can haen if there Hosiery of frther iroveents and et avaiae. his can haen if there shod e distes invoving the finished rodct. 26% shod e distes invoving the finished rodct. ests can e carried ot as aicae on the ra aterias indicated ests can e carried ot as aicae on the ra aterias indicated as saesas saes and/or and/or advances advances thereafterthereafter reeatedreeated sseenty dringdring rodction.rodction. dditionay dditionay dring dring rodction rodction aityaity and rocessrocess controscontros are arecarried carried ot otto toonitor onitor oeration oeration erforanceerforance hich inin additionaddition to to otiisingotiising resorces resorces asoaso aiai toto redceredce second choiceschoices andand Underwear 49% conseentyconseenty ateria ateria astage. astage.

e oner ortor e THEoner FALCONERI ortor LABORATORY n e receied reports reardin the onset of a sin reaction he anageent of contros ithin the aconeri he anageent of contros ithin the aconeri caused by leins and a sisuit. eports of nonconforities receied aity Contro Deartent starts ot each season aity Contro Deartent starts ot each season fro custoers o throuh the ustoer are ffice. he disputed ith a saing hase fooed y a stye choice ith a saing hase fooed y a stye choice ade y a coittee. products are brouht bac in so as to assess hether or not they ade y a coittee. need to be sent to specialised laboratories to loo for the presence of Each tie ne farics and/or yarns are sed a the allerenic substances that caused the rash. n both cases the test Eachaoratory tie netests arefarics carried and/or ot e.g.yarns soidity are sedstaiity a etc. and on the asisaoratory of critica tests isses are invoved carried inot the e.g. coosition soidity staiityof the results shoed that the substances analysed ere ithin the liits etc. iteand and/oron the tye asis of ateriaof critica sed isses saes invoved are sent in forthe eainationcoosition otside of the peritted by all international reuireents included in our echnical ite theand/or aoratory tye of schateria as sedy ay saes of eae are senttests for on eaination coosition otsideand pecifications of onfority. the faaiity.aoratory sch as y ay of eae tests on coosition and

faaiity.ests are reired dring saing and soeties reeated dring rodction. Dring the corse of a year as a re a incoing yarns farics and ret o te n n en ests are reired dring saing and soeties reeated dring rodction. accessories are tested. Dring the corse of a year as a re a incoing yarns farics and s part of our responsible counication and consuer protection the accessories are tested. prot e is etreely iportant in ters of coneyin clear

75 98 99 76

75

he selection of products to be tested ith respect to the potential transarent, accrate information throgh a strctred rocess aimed at effects on custoer health and safety is ade tain into account the garanteeing the traceailit of the rodct and its chain. critical nature of the aterials and accessories coprisin the articles hen the ro oens a hsical or irtal store nder one of or as ell as the ae bracet for hich they are intended. n ore rands in a new contr where, at that oint, we are not et oeratie, than tests ere run on the different products of the arious the alit ontrol ffice otains fll information as necessar to chec Group brands. ore specifically looin at the aledonia ntiissii that or rodcts are comliant with the safet reirements and to and eenis brands the tests ere on articles for adults and erif how the laels shold e alied to the finished rodct and on articles for children note that the nuber of articles for children an other related demands. is far saller than the nuber of articles for adults. In regard to this latter asect, the releant office finds ot if there are s reards the alconeri brand the ain tests relatin to health and an lingistic needs or secific instrctions that mst e inclded on safety rearded foraldehyde p alue and oye in particular the lael. or some contries, in fact, laels are tailored to inclde of tests were for women’s clothing and 32% for men’s items. In all, secific information. durin the year product cateories for hich the ipacts on health and safety are assessed diided up by product cateory beach clothin o satisf the reglator needs and information reirements of the leins and hosiery are shon belo. contries in which we oerate with or rands, % of laels alied to or articles inclde the following information sie, collection, factor

code, order, article, colour, “made in”, Ginetex/ASTM maintenance ests prot teor smols, manfactrer, maring, rodct descrition, date of rodction, rodct comosition and distritor. or alconeri rand Beach Clothing 6% rodcts, if items are made of mltile materials, the comosition is 19% declared, roen down according to the art of the item e.g. sleees % cotton od % sil, etc.. Leggings / Hosiery or articles made of alale materials or materials that hae 26% ndergone articlar rocesses or items reiring secific care in se and maintenance, in addition to the lael, tags are alied giing the most aroriate warnings and notices for taing care of the item so as to ee its characteristics nchanged oer time e.g. domestic maintenance, reaction to detergents dring washing, etc.. Underwear 49% he laels sed the aledonia ro are, to a large etent, certified eoe an indeendent sstem of tetile rodct tests and certifications for all tes of rodction throgh the tetile control chain. he faric lael that follows the eoe tandard indicates that n e receied reports reardin the onset of a sin reaction the manfactrer is certified as enironmentallfriendl in oth its caused by leins and a sisuit. eports of nonconforities receied rocesses and lants, as well as tested to erif for the asence of fro custoers o throuh the ustoer are ffice. he disputed harmfl sstances. products are brouht bac in so as to assess hether or not they need to be sent to specialised laboratories to loo for the presence of s regards the rinting of ariale information on the ac of the tags, the allerenic substances that caused the rash. n both cases the test alternatie technologies to thermal transfer are crrentl eing stdied results shoed that the substances analysed ere ithin the liits and tested to eliminate se of the rinting foils in the tae. peritted by all international reuireents included in our echnical pecifications of onfority. In 2, claims were recorded in relation to laelling on the hinese attacedmaret. heto te hinese releant cstoms item Tiathorities alloed reorted u to releaethe resence toe articleof a

orfire conumtion that differed from that on the lael with reference to the comosition ret o te n n en of a faric sed for some articles. fter haing receied the reort, we attaced to te releant item Ti alloed u to releae toe article s part of our responsible counication and consuer protection the rerinted the laels with the correct information, relacing those reiosl prot e is etreely iportant in ters of coneyin clear attacedorrot conumtion to n te proess releant item sstnt Ti alloed u to releae toe article transarent, accrate information throgh a strctred rocess aimed at Teor conumtionaledonia Grou i contantl committed to te reearc and garanteeing the traceailit of the rodct and its chain. deeloment o aion collection Te ole roce o deinin te 76 77 collectionrot ntae proess lace itin sstnt te oman Te coice o material i hen the ro oens a hsical or irtal store nder one of or deinedrot durin n proesste collection sstnt deeloment te Stle and roduct rands in a new contr where, at that oint, we are not et oeratie, Te aledonia Grou i contantl committed to te reearc and ice, on te ai o tlitic, ualit, cot trate and roduction the alit ontrol ffice otains fll information as necessar to chec Tedeeloment aledonia o aionGrou collectioni contantl Te committedole roce to te o reearcdeinin andte caacit conideration that or rodcts are comliant with the safet reirements and to deelomentcollection tae o aionlace itincollection te omanTe ole Te roce coice o odeinin material tei deined durin te collection deeloment te Stle and roduct erif how the laels shold e alied to the finished rodct and Alocollection in reone tae laceto conumer itin tedemand, oman te TeGrou coice i ocuin o material on tei ice, on te ai o tlitic, ualit, cot trate and roduction an other related demands. electiondeined durinand uete o collectionmore natural deeloment aric rom utainalete Stle andcain roduct Ti caacit conideration iice, raon tematerial ai oare tlitic,elected ualit, careull, cot ere trate oile and roductionreerrin In regard to this latter asect, the releant office finds ot if there are toecaacit it conideration a leer enironmental imact an lingistic needs or secific instrctions that mst e inclded on Alo in reone to conumer demand, te Grou i ocuin on te election and ue o more natural aric rom utainale cain Ti the lael. or some contries, in fact, laels are tailored to inclde nAlo , in reone aledonia to conumeradded a demand,collection teo tit,Grou ici ocuin ten ecameon te i ra material are elected careull, ere oile reerrin secific information. anelection onoin and item, ue deeloedo more naturaluin aricte Arom utainaleire, a reccledcain arnTi toe it a leer enironmental imact accordini ra to amaterial tem tatare ielected traced careull,and certiied ere teoile Gloal reerrin eccle o satisf the reglator needs and information reirements of the Standardtoe it GS a leer, ic enironmental ucceull imact reduce ate and reource ued contries in which we oerate with or rands, % of laels alied n , aledonia added a collection o tit, ic ten ecame Te tit, ic are aailale in tree dierent den , and to or articles inclde the following information sie, collection, factor nan ,onoin aledonia item, deeloed added auin collection te oA tit, ire, ic a reccledten ecame arn den are otained tartin rom ate cra, ic i relended trou code, order, article, colour, “made in”, Ginetex/ASTM maintenance accordinan onoin to item,a tem deeloed tat i uintraced teand cAertiied ire, te a Gloalreccled eccle arn a mecanical reeneration roce at m, ic allo or te smols, manfactrer, maring, rodct descrition, date of Standardaccordin GSto a tem, ic tat ucceull i traced reduceand certiied ate and te reourceGloal eccle ued rodction, rodct comosition and distritor. or alconeri rand StandardreductionTe tit, GSo ic , emiionicare aailale ucceull uin treeto reduce , dierent leerate den aterand , reourceconumtion and ued rodcts, if items are made of mltile materials, the comosition is Teden tit,areand otained ueic o tartinareener aailale rom aterenealein tree cra, dierentource ic den i re ,lended andtrou a mecanical reeneration roce at m, ic allo or te declared, roen down according to the art of the item e.g. sleees Moreoer,den are otainedaain in tartinoier, rom te ateGrou cra,i deeloin ic i a reroectlended to trouinclude reduction o emiion u to , leer ater conumtion % cotton od % sil, etc.. a mecanic cotton alon reenerationchildren’s products, roce starting at fromm, theic 2020 allo collections. or te and ue o ener rom reneale ource reduction o emiion u to , leer ater conumtion or articles made of alale materials or materials that hae alconeri ee to rioritie te ue o natural ire in rearin it Moreoer, and aainue oin eneroier, rom te renealeGrou i deeloinource a roect to include ndergone articlar rocesses or items reiring secific care in se clotin, comatil it te tecnical limit or teir deeloment Tere cotton on children’s products, starting from the 2020 collections. and maintenance, in addition to the lael, tags are alied giing the are,Moreoer, oeer, aain ineciic oier, roduction te Grou iocu deeloined on a utainailitroect to include and most aroriate warnings and notices for taing care of the item so reeneratedalconeri cotton ee onmaterial children’sto rioritie in teeproducts, te cae, ue starting uliero naturalfrom are theire out 2020 in outcollections.rearin accordin it as to ee its characteristics nchanged oer time e.g. domestic alconeritoclotin, criteria comatil eeaed toon it rioritieutainailit te tecnicalte uecertiication limito natural or teir ire deeloment in rearin Tere it maintenance, reaction to detergents dring washing, etc.. are, oeer, eciic roduction ocued on utainailit and Teclotin, comatil Autumn itinter te collectiontecnical limitinclude or teira lanetdeeloment made Tere reenerated material in tee cae, ulier are out out accordin he laels sed the aledonia ro are, to a large etent, camereare, oeer, and eciic reccled roduction ood, certiied ocu GedS onMoreoer, utainailit addin anda to criteria aed on utainailit certiication certified eoe an indeendent sstem of tetile rodct tests and eenreenerated ued ormaterial item in otee clotin, cae, created ulier rom are camereout out reenerated accordin certifications for all tes of rodction throgh the tetile control chain. romtoTe criteria ot conumtion, aedAutumn on interutainailit aain collection GS certiicationcertiied include a lanet made he faric lael that follows the eoe tandard indicates that camere and reccled ood, certiied GS Moreoer, addin a orTe anora, Autumnalconeriinter ue acollection arn made include u a olanet ool andmade o the manfactrer is certified as enironmentallfriendl in oth its een ued or item o clotin, created rom camere reenerated anora,camere or and ic reccledte ulier ood, oercertiied a GcertiicateS Moreoer, o uarantee addin anda rocesses and lants, as well as tested to erif for the asence of rom otconumtion, aain GS certiied traceailit,een ued ortartin item out orom clotin, te electioncreated romo arm camere tat reectreenerated te harmfl sstances. romor anora,otconumtion, alconeri ueaain a GSarn certiiedmade u o ool and o s regards the rinting of ariale information on the ac of the tags, oranora, anora, or alconeriic te ue ulier a arn oer made a ucertiicate o oool uarantee and and o alternatie technologies to thermal transfer are crrentl eing stdied anora,traceailit, or tartinic teout ulierrom te oer election a certiicateo arm otat uarantee reect andte and tested to eliminate se of the rinting foils in the tae. traceailit, tartin out rom te election o arm tat reect te Te Gloal eccle Standard GS certiie roduct otained rom reccled material and manuacturin actiitie in reect o ocial and enironmental criteria extended to all ae o te In 2, claims were recorded in relation to laelling on the hinese roduction cain maret. he hinese cstoms athorities reorted the resence of a Te Gloal eccle Standard GS certiie roduct otained rom reccled material and fire that differed from that on the lael100 with reference to the comosition 101 manuacturin actiitie in reect o ocial and enironmental criteria extended to all ae o te 78 of a faric sed for some articles. fter haing receied the reort, we roduction Te Gloal cain eccle Standard GS certiie roduct otained rom reccled material and manuacturin actiitie in reect o ocial and enironmental criteria extended to all ae o te rerinted the laels with the correct information, relacing those reiosl roduction cain 78 78 77

standards laid don the nimal elfare ct. he same suppliers also achieed certification.

n 20, alconeri in order to contriute toards the sustainale cashmere chain used for an aerage annual purchasing olume of approimatel 20 tonnes of material oined the ustainale ire lliance , an international nonprofit organisation hose oectie is to guarantee that the cashmere mareted internationall is produced using sustainale practices, ith a conseuent reduction of the enironmental footprint and guarantee of the adeuac of the economic return for participants throughout the suppl chain.

alconeri is also a memer of the ashmere and amel air anufacturers nstitute , founded in to protect the integrit of cashmere and camel fleece products.

or furs oth intended as accessories applied to our items or items created entirel from fur here possile, e hae sought to purchase aga urs certified materials, for approimatel 0 of total purchases.

ll the don used in randed acets is purchased from a supplier certified according to ualit and traceailit standards.

he roup epects to increase the percentage of sustainale materials in its collections starting 2020. ore specificall, it is oring on using plantorigin farics, reccled arns and regenerated ra materials and the purchase of luesign certified sil.

n addition to this, assessments ill e carried out ith a ie to life standards laid don the nimal elfare ct. he same ccle assessment, on some firesproducts, in order to consider those suppliers also achieed certification. easiest to reccle hen maing the selection, for eample, here n 20, alconeri in order to contriute toards the sustainale possile, using singlefire arns. cashmere chain used for an aerage annual purchasing olume of approimatel 20 tonnes of material oined the ustainale ire lliancestandards , laid andon international the nonprofit nimal organisation elfare hose ct. oectiehe same is e proton n n ttenton to te enronment tosuppliers guarantee also thatachieed the cashmere mareted certification. internationall is produced ome of the production plants are constantl inoled in the research using sustainale practices, ith a conseuent reduction of the n 20, alconeri in order to contriute toards the sustainale and deelopment of adanced industrial models, aimed at increasing enironmental footprint and guarantee of the adeuac of the economic cashmere chain used for an aerage annual purchasing olume of efficienc and productiit. return for participants throughout the suppl chain. approimatel 20 tonnes of material oined the ustainale ire he roup operates in the aareness that the production of farics alconerilliance ,is alsoan internationala memer nonof profitthe organisationashmere hoseand ameloectie air is entails the greatest riss associated ith the ecessie use of ater anufacturersto guarantee nstitutethat the ,cashmere founded mareted in internationall to protect isthe producedintegrit and products that are harmful to human health and pollute the ofusing cashmere sustainale and camelpractices, fleece ithproducts. a conseuent reduction of the surrounding environment. enironmental footprint and guarantee of the adeuac of the economic or furs oth intended as accessories applied to our items or items return for participants throughout the suppl chain. ore aregora specifically, guarantees duringthe traceailit the dyeof farming, process, the correct dyes car ande and chemicalhealth of thesubstances raits used created entirel from fur here possile, e hae sought to purchase forare the released angora fur, intoin compliance the env withironment, European usedDirective to 98/58/EC fi the “Code dyes of Recommendations often heavy for agaalconeri urs is certifiedalso amaterials, memer for ofapproimatel the ashmere 0 ofand total amel purchases. air the Welfare of Livestock” promoted by the Department for Environment Food & Rural Affairs (DEFRA). metals he aga urshence guarantees the thetreatment ualit and oftraceailit the wasteof the furswater otained becomes from animals essential, farmed in anufacturers nstitute , founded in to protect the integrit ll the don used in randed acets is purchased from a supplier placesbefore here it isspecific released animal ellintoeing the managerial environment. standards are respected. of cashmere and camel fleece products. he mar guarantees that the don used as padding material, is produced ethicall certified according to ualit and traceailit standards. andhe comes roup from acontrols controlled, itstraceale plants chain. directly, three of which also have dye, or furs oth intended as accessories applied to our items or items luesign is a certification sstem that supplies enironmental solutions for fashion industries and he roup epects to increase the percentage of sustainale materials washing and finishing departments. he process water is purified in created entirel from fur here possile, e hae sought to purchase rands ith the aim of reducing the enironmental footprint of the farics, ith particular attention paid in its collections starting 2020. ore specificall, it is oring on using totreatment the chemical plants sustances and used, then offering released greater safetinto to theorers drains. and consumers. n any case, the aga urs certified materials, for approimatel 0 of total purchases. plantorigin farics, reccled arns and regenerated ra materials and waste water is released in compliance with the chemical and physical ll the don used in randed acets is purchased from a supplier parameters envisaged by local laws. the purchase of luesign certified sil. 79 certified according to ualit and traceailit standards. n addition to this, assessments ill e carried out ith a ie to life hese plants strive constantly to research new solutions by which to heccle roupassessment, epects onto someincrease firesproducts, the percentage in orderof sustainale to consider materials those reduce the use of water and improve the parameters of the waste ineasiest its collectionsto reccle starting hen 2020. maing ore the specificall, selection, it foris oringeample, on hereusing water. plantorigin farics, reccled arns and regenerated ra materials and possile, using singlefire arns. o achieve these obectives, the Caledonia roup involves the key the purchase of luesign certified sil. people of the industrial process, starting with the dye designers that n addition to this, assessments ill e carried out ith a ie to life develop new dye recipes and programmes to use dyes and products eccle proton assessment, n on nsome tte firesproducts,nton to te enronment in order to consider those that reuire a smaller uantity of water. omeeasiest ofto the reccle production hen plants maing are theconstantl selection, inoled for eample,in the research here oreover, at one of our plants, a study is in progress aimed at andpossile, deelopment using single of fireadanced arns. industrial models, aimed at increasing identifying possible systems for the reuse of process water after efficienc and productiit. purification that enable the reuse of up to 9 of incoming water he roup operates in the aareness that the production of farics volumes. e proton n n ttenton to te enronment entails the greatest riss associated ith the ecessie use of ater ome of the production plants are constantl inoled in the research and deelopment of adanced industrial models, aimed at increasing ese o mters ern rom te proesses efficienc and productiit. aregora guarantees the traceailit of farming, the correct care and health of the raits used Caledonia collaborates with a great many suppliers certified in uality, hefor the roupangora fur,operates in compliance in withthe Europeanaareness Directive that 98/58/EC the “Codeproduction of Recommendations of faric fors environment and safety matters, attentive to recovering production waste the Welfare of Livestock” promoted by the Department for Environment Food & Rural Affairs (DEFRA). which, where possible, is returned to the production cycle and to entails he aga the urs greatest guarantees rissthe ualit associated and traceailit ith of thethe furs ecessie otained from useanimals of farmedater in places here specific animal elleing managerial standards are respected. the use of renewable sources for the partial production of energy he mar guarantees that the don used as padding material, is produced ethicall necessary to machinery operation. and comes from a controlled, traceale chain. luesign is a certification sstem that supplies enironmental solutions for fashion industries and During works, strict uality and process controls are carried out with rands aregora ith the guarantees aim of reducing the traceailit the enironmental of farming, footprint the correct of the car farics,e and ithhealth particular of the attentionraits usedpaid tofor thethe chemicalangora fur,sustances in compliance used, offeringwith European greater safetDirective to orers98/58/EC and “Code consumers. of Recommendations for the aim of reducing material wastage. the Welfare of Livestock” promoted by the Department for Environment Food & Rural Affairs (DEFRA). he aga urs guarantees the ualit and traceailit of the furs otained from animals farmed in Caledonia also collaborates with research institutes (eAmbiente and places here specific animal elleing managerial standards are respected. Link) to identify technologies and strategies for the reuse of waste 79 he mar guarantees that the don used as padding material, is produced ethicall and comes from a controlled, traceale chain. materials deriving from the processes. luesign is a certification sstem that supplies enironmental solutions for fashion industries and rands ith the aim of reducing the enironmental footprint of the farics, ith particular attention paid to the chemical sustances used, offering greater safet102 to orers and consumers. 103 79

80

and products that are harmful to human health and pollute the surrounding environment.

ore specifically, during the dye process, dyes and chemical substances are released into the environment, used to fi the dyes often heavy metals hence the treatment of the waste water becomes essential, before it is released into the environment.

he roup controls its plants directly, three of which also have dye, washing and finishing departments. he process water is purified in treatment plants and then released into the drains. n any case, the waste water is released in compliance with the chemical and physical parameters envisaged by local laws.

hese plants strive constantly to research new solutions by which to reduce the use of water and improve the parameters of the waste water.

o achieve these obectives, the Caledonia roup involves the key people of the industrial process, starting with the dye designers that develop new dye recipes and programmes to use dyes and products that reuire a smaller uantity of water.

oreover, at one of our plants, a study is in progress aimed at identifying possible systems for the reuse of process water after purification that enable the reuse of up to 9 of incoming water volumes.

ese o mters ern rom te proesses

Caledonia collaborates with a great many suppliers certified in uality, environment and safety matters, attentive to recovering production waste which, where possible, is returned to the production cycle and to the use of renewable sources for the partial production of energy necessary to machinery operation.

During works, strict uality and process controls are carried out with the aim of reducing material wastage.

Caledonia also collaborates with research institutes (eAmbiente and Link) to identify technologies and strategies for the reuse of waste materials deriving from the processes.

Our commitment to environmental

urante leprotection lavorazioni sono eseguiti severi controlli qualitativi e di 80 processo con l’obiettivo di diminuire lo spreco di materiale. urante le lavorazioni sono eseguiti severi controlli qualitativi e di alzedoniaCalzedonia collabora concollabora molti ornitori certiicatiinoltre in materia con di qualit,istituti di ricerca embiente e G ambientealzedoniaprocesso e collaborasicurezza, concon attenti molti l’obiettivo alornitori recupero certiicati degli disridiin materia diminuiredi produzione di qualit, i lo spreco di materiale. quali,ambientein ove epossibile sicurezza,per vengonoindividuare attenti reimmessial recupero nel degli tecnologieciclo sridi produttivo di produzione e all’utilizzoe strategiei di riutilizzo del materiale di diquali, onti ove rinnovabili possibile vengonoper la produzionereimmessi nelparziale ciclo produttivodi energia necessariae all’utilizzo al unzionamentodirisultaCalzedonia onti rinnovabili derivantedei macchinari.per lacollabora produzione dalle parziale inoltrelavorazioni. di energia necessariacon istitutial di ricerca embiente e G unzionamento dei macchinari. urantein le perlavorazioni individuare sono eseguiti severi tecnologie controlli qualitativi e e strategiedi di riutilizzo del materiale di SDG processourante Il lecon contributolavorazioni l’obiettivo sonodi diminuire eseguiti lo severidispreco Calzedonia controllidi materiale. qualitativi e di L alzedoniaprocessorisulta con collabora l’obiettivoderivante inoltre di diminuire con dalleistituti lo spreco di ricercalavorazioni. di materiale. embiente e L inalzedonia per individuarecollabora inoltretecnologie con eistituti strategie di ricercadi riutilizzo embiente del materiale e di risultain perderivante individuare dalle tecnologielavorazioni. e strategie di riutilizzo del materiale di ILL NTrisulta derivante dalleLL lavorazioni. IMEN E LA TTELA Calzedonia controls its production activities directly as L L L L Consapevolithese, dell'importanza coupled withL che L logistics,la formazione are e thel’istruzione main aspectsdi buona re- DELL’AMBIENTEIL DELL’AMBIENTENT IMEN E LA TTELA DELL’AMBIENTEqualitàsponsible hanno per ilfor miglioramento the Group’s delle environmental condizioni di vita delleimpact. persone There - alzedonia esercita un controllo diretto sulle proprie attivit produttive, alzedoniaalzedoniaCalzedonia collabora fore,esercita con unmolti the controlloeornitorisercita Groupcertiicatidiretto insulle unmateria proprie iscontrollodi qualit, committedattivit produttive, diretto tosulle an proprie attentive attività management produttive, ambientechee delleinsieme e sicurezza, allecomunità, attivitattenti al direcupero logistica attraversodegli costituiscono sridi di produzione i laprincipali iFondazione responsabili San Zeno, finanziamo progetti DELL’AMBIENTEche insieme alle attivit di logistica costituiscono i principali responsabili quali,dell’impatto ove possibile ambientale vengono reimmessidel Gruppo. nel ciclo Pertanto, produttivo il Gruppoe all’utilizzo si impegna verso diun’attentadell’impattovolti cheonti rinnovabili of insiemealgestioneambientale peritssostegno la delproduzione del material proprio Gruppo.alle parziale material Pertanto,eattività di energiaootprintallo il footprint,Grupponecessaria , disviluppoche si valogistica alimpegna dalla gestioneversodi which costituiscono attività goeseducative ifrom principali nei the aesi responsabiliproactive in unzionamento dei macchinari. proattivaun’attentaCalzedonia dellegestione risorse del idricheproprioesercita nei material nostri processi,ootprintun , checontrolload un’vaeiciente dalla gestione gestionediretto sulle proprie attività. produttive, urantedeiproattivadifficoltàdell’impatto riiuti le dellelavorazioniattuatamanagement risorse e att sonor aver dedicatiidriche ambientaleeseguitiso lanei prevenzione, severinostri al controlliprocessi,le oflaqualitativifascedel riduzione adthe un’ Gruppo.eeiciente dipie wateril riciclo gestionesvantaggiate degliPertanto, resources dellail Gruppo popolazionein our si impegnaprocesses verso to processodei riiuti con attuatal’obiettivo att diraver diminuireso la loprevenzione, spreco di materiale. la riduzione e il riciclo degli stessi e passa anche dalla sensibilizzazione dei dipendenti verso tali stessiche e passainsieme anche dal laalle sensibilizzazione attività dei didipendenti logistica verso tali costituiscono i principali responsabili alzedoniatematiche.un’attenta collabora an inoltreefficient gestionecon istituti di ricerca managementdel embiente prop e rio material of waste,footprint ,implemented che va dalla gestione through intematiche.Tramite per individuare l’attivitàtecnologie e strategie della di riutilizzo Fondazione del materiale di San Zeno, attraverso il finanziamento risulta derivante dalle lavorazioni. alzedoniaIl proattivadell’impattoGruppo collabora itsCalzedonia conprevention,delle molti ambientalecon ornitori risorsel’intento certiicati di in ridurremateria idriche delreduction dil’impatto qualit,Gruppo. nei delle nostriattività Pertanto,and processi, recycling, il Gruppo ad un’ also efficientesi impegna involving gestione verso the Ildi Gruppoprogetti Calzedonia che con l’intentoimpattano di ridurre direttamentel’impatto delle attività sulle prospettive socioeconomiche ambienteaziendali e sicurezza,verso attentile risorseal recupero terrestri degli sridista di produzioneagendo sui vari ronti aziendali verso le risorse terrestri sta agendo su vari ronti quali,l’autoproduzionedeiun’attenta ove possibilerifiutisensitisation vengono di attuatagestione reimmessienergia, nel l’acquistocicloatt produttivordelaver of da propso eemployees all’utilizzofonti la rio rinnovabili prevenzione,material e towards footprint la riduzione, suchche vae dallail riciclo gestione degli L dil’autoproduzionedella onti rinnovabili co mponenteper dila produzioneenergia, parziale l’acquistofemminile diL energia daL necessariafonti delle al rinnovabili comunità e in cui essi si sviluppano, l’efficientamento dei propri impianti civili ed industriali. DELL’AMBIENTEunzionamentol’efficientamentostessiproattivamatters. dei emacchinari.dei dellepropripassa impianti risorse anchecivili ed industriali.idriche dal la neisensibilizzazione nostri processi, dei ad dipun’endentiefficiente vers gestioneo tali urantelagiamo ottobrele lavorazioni per sono il favorireruppoeseguiti severialzedonia controllil’integrazione qualitativi entrato e adi ar partedelle del donne nel mercato del lavoro l ottobre il ruppo alzedonia entrato a ar parte del alzedoniaprocessoashion coneact,sercita l’obiettivo unaun controllodicoalizione diminuire diretto lodi sprecosulle propriegrandidi materiale. attivit aziende produttive, della moda con lo cheashiontematiche.dei insieme act,rifiutialle attivituna di coalizione attuatalogistica costituisconodi attgrandi i rprincipaliaver aziende responsabiliso della la moda prevenzione, con lo la riduzione e il riciclo degli alzedonialocale. collabora Importanti inoltre con istituti diprogetti ricerca embiente finanziati e sono tesi a permettere una crescita dell’impattoscopo di ambientaleguidare delilil settoresettoreGruppo. Pertanto,versoverso una unail Gruppo riduzioneriduzione si impegna dell’impattodell’impatto verso ambientale. ambientale. in per individuare tecnologie e strategie di riutilizzo del materiale di un’attenta gestione del proprio material ootprint, che va dalla gestione risultadellestessi derivante possibilità dallee lavorazioni.passa formativeanche dale ladi sensibilizzazioneindipendenza econ deiomica dip endentidi base vers dio tali proattiva delle risorse idriche nei nostri processi, ad un’eiciente gestione Il Gruppo Calzedonia con l’intento di ridurre l’impatto delle attività deibambine, tematiche.riiuti attuataIn att r averaragazzeso bidla prevenzione, to e la reduceriduzionegiovani e il riciclo donne.thedegli impact of its business on the earth’s stessiaziendali e passa anche dalla versosensibilizzazione ledei dipendentirisorse verso tali terrestri sta agendo su vari fronti L tematiche. resources, theL LCalzedonia Group is acting on various DELL’AMBIENTEIl Gruppo Calzedonia con l’intento di ridurre l’impatto delle attività aziendaliol’autoproduzioneIl Gruppoversosviluppo le risorse terrestriCalzedoniaprofessionale sta diagendo su energia,varicon ronti rappresenta l’intento l’acquisto di la ridurreprincipaleda l’impattofonti via rinnovabili delleper attivitàil e l’autoproduzionealzedonia efronts:sercita di unenergia, controllo l’acquistodirettoself-production sulle da proprie fonti attivitrinnovabili produttive, e of energy, procurement from rene- l’efficientamentocheraggiungimentol’efficientamentoaziendali insieme alle dei attivit propri diimpianti logisticaverso ci divilicostituiscono ed dei unaindustriali.le i proprprincipali stabilitàrisorse responsabilii impianti economicaterrestri civili eedsta di industriali.unaagendo vita dignitosa.su vari erfronti dell’impatto ambientale del Gruppo. Pertanto, il Gruppo si impegna verso l ottobre wable il ruppo alzedoniasources entrato a andar parte del enhancing the efficiency of its civil and un’attenta gestione del proprio material ootprint, che va dalla gestione ashionquesto act, una ci coalizione impegniamo, di grandi aziende dellaanche moda con attraversolo il lavoro della nostra Fondazione proattival’autoproduzione delle risorse idriche nei nostri processi,di ad un’eicienteenergia, gestione l’acquisto da fonti rinnovabili e scopo di guidare il settore verso una riduzione dell’impatto ambientale. deiIl riiuti attuataindustrial attottobreraverso la prevenzione, laplants. riduzione il e il Grupporiciclo degli Calzedonia entrato a far parte del che sostiene progetti dedicati a formazione e inserimento lavorativo, a stessil’efficientamento e passa anche dalla sensibilizzazione dei dei proprdipendenti ivers oimpianti tali civili ed industriali. tematiche.supportareashion Pact,attivamente una coalizione il miglioramento di grandidelle condizioniaziende delladi vitamoda e condi lo Il Gruppo Calzedonia con l’intento di ridurre l’impatto delle attività aziendaliscopoIl verso dileottobre risorseguidare terrestri sta ilagendo settore il su Gruppovari rontiverso Calzedonia una riduzione entratodell’impatto a far ambientale. parte del l’autoproduzionelavoro delledi energia, fasce l’acquisto pida fontipovere rinnovabili ede emarginate, contribuendo a dare dignità l’efficientamentosocialeashionOn deie propri 25Pact,solidità impianti October civiliuna edeconomica industriali. coalizione 2019, al lorothedi lavoro.Calzedonia grandi aziende Group della joinedmoda conthe lo l88 ottobre il ruppo alzedonia entrato a ar parte del ashion scopo act,Fashion una dicoalizione guidare di grandiPact, aziendeil settoredella a modacoalition con versolo una of 65riduzione major dell’impatto fashion companies,ambientale. scopo di guidare il settore verso una riduzione dell’impatto ambientale. Il lavoro non rappresenta esclusivamente una fonte di reddito, ma diventa Iwith the aim of guiding the sector towards a reduction of anche the uno environmental strumento di inclusione impact. sociale per superare gli ostacoli all’integrazioneIlI Gruppo Calzedonia e all’affermazione è impegnato della propria nell’esercitare identità. I leprogetti sue sostenutiattività nella 88 maniera pi ecosostenibile possibile attraverso una gestione responsabile dalla Fondazione San Zeno, attraverso il mezzo dello sviluppo lavorativo, sidelleIl propongonoGruppo risorse Calzedonia naturali.il fine ultimo All’internoè impegnatodell’inclusione del Codicenell’esercitare sociale Etico, e della ille Grupporiduzionesue attività ha delle chiarito nella disuguaglianzecome,maniera in pitale . ecosostenibile contesto, i suoipossibile sforzi attraversosiano diretti una a gestioneminimizzare responsabile l’impatto ambientaledelle risorse attraverso naturali. l’interoAll’interno ciclo del di Codicevita dei Etico, suoi ilprodotti, Gruppo dall’acquistoha chiarito

88delle come, materiein tale primecontesto, fino i suoialla finesforzi del siano ciclo diretti di vita,a minimizzare attuando, l’impattoin ogni L LL LL faseambientale di design,attraverso produzione, l’intero ciclo distribu di vitazione, dei suoivendi prodotti,ta al dettagliodall’acquisto e 104 Ilutilizzazionedelle Gruppo materie Calzedonia finale, prime unaoffrefino seriedaalla sempre difine 105misure delil proprio ciclovolte contributo dia vita,ridurre attuando,alle e comunitàcompensare in ogni intalefase cui impatto. diopera, design, spinto produzione,dall’impegno adistribu migliorarezione, la vendiqualitàta dellaal dettagliovita di e chiutilizzazione ha avuto menofinale, opportunitàuna serie e didalla misure volontà volte di rafforzarea ridurre lee relazionicompensare I principi che regolano le procedure del Gruppo in materia ambientale esternetale impatto. della società. sono i seguenti •AttraversoI principiosservanza l’impiegoche delleregolano dileggi risorsele eprocedure delleaziendali, normative del il GruppoGruppo ambientali in offremateria apil plicabili proprioambientale e di contributo a sostegno di attività sociali, sportive, culturali, assistenziali e sonoeventuali i seguenti altri obblighi previsti in materia, prestando particolare anche di piccole opere pubbliche, sempre garantendo il principio di • attenzioneosservanza alladelle prevenzioneleggi e delle dell’inquinamento normative ambientali e minimizzando, applicabili eove di trasparenza. possibile,eventuali ilaltri potenziale obblighi impatto previsti ambientale in materia, generato prestando dalla propria particolare linea In ambitodiattenzione produzione, sociale alla Calzedoniasia prevenzione nei confronti ha creato dell’inquinamentodelle larisorse Fondazione naturali e San minimizzando,che Zeno,delle personeche ove destinapossibile, fondi adil potenzialeenti e associazioni impatto ambientale per progetti generato educativi dalla e dipropria lavoro linea in Italiadi produzione, e nel mondo, sia neila qualeconfronti dal delle risorseha portato naturali avanti che quasi delle persone iniziative collaborando con pi di enti. 87

87 62

er ommtment to sstnt

he Caledonia roup is committed to going about its business in the companies have also adopted management sstems that allo them to most environmentallysustainable manner possible, through a responsible achieve voluntar energ and environmental certiicates such as or management of natural resources. n the Code of Ethics, the roup eample and has clarified how, in that contet, its efforts are focussed on minimising n the irm elie that the sustainailit process can onl e eective the environmental impact through the entire life cycle of its products, i implemented the compan as a hole hen planning and from the purchase of the raw materials through to the end of the life implementing its usiness and that o its usiness partners the Group cycle, implementing, in each phase of design, production, distribution, promotes responsile environmental ehaviour amongst its sta suppliers retail sale and final use, a series of measures aimed at reducing and and the compan in general compensating for that impact. n these terms the Groups emploees are encouraged to report and The principles regulating the Group’s environmental procedures are as propose an initiative that ma prove useul to reducing consumption follows limiting aste reducing the environmental impact o our activities and • observance of applicable environmental laws and regulations and any help assure the elleing o the communities in hich e or other relevant obligations, paying particularly close attention to the prevention of pollution and, where possible, minimising the potential mploees are sensitised to the importance o ehaving responsil and environmental impact generated by its production line, both in regards minimising aste n aledonia in order to minimise consumption o to natural resources and people disposale plastic ottles ree iltered ater dispensers have een • environmental protection and implementation of measures for the installed and caron neutral lass distriuted to emploees uring continuous improvement in terms of reducing direct and/or indirect meetings ugs are used instead o ottles ll plastic cups and stirrers emissions, greenhouse gases, reduction of the consumption of natural have een replaced paper and ood and in the compan car par resources, control of leakages of potentially harmful chemical ree charging columns have een installed or electric cars ur sites substances and implementation of our environmental management also have ecological areas or separate aste collection so as to system as a whole reduce the uantit o aste to e disposed o and oster • consideration of the conseuences of climate change, water recclingrecover management and the protection of biodiversity in the planning and uppliers are sensitised to the need to guarantee products and processes implementation of its activities and those of its business partners, in line ith good practices regarding the environment oring conditions manufacturers and suppliers, encouraging sensitisation towards and social relations environmental matters. ultiple initiatives have also een taen at our stores The transition n 9, these commitments received a new boost following adhesion toards the digital and ne technologies in act avours energ eicienc to the Fashion act, under the scope of which the roup is working in stores n this sense e have the programme to replace traditional to identify and achieve shared obectives by which to halt global lighting sstems ith technolog and raising aareness on careul warming, restore biodiversity and protect the oceans. use o heat arriers

n view of the main environmental risks generated by the roup The Group is drasticall reducing its use o paper documents through which can be traced to emissions of combustion fumes by heaters used video all communication atalogues ill also e graduall eliminated to generate hot water and steam for industrial purposes, to emissions in avour o digital sstems that are accessile to customers of coolant gases (greenhouse gases) by direct epansion climate control systems (e.g. stores), to territorial pollution for uncontrolled drains and tarting audio and video contents disseminated ithin sales outlets pollution from the ehaust fumes of the company and logistics vehicles tae place eclusivel using digital data transmission ith the conseuent strategic choices have been made, defining the relevant guidelines for elimination o phsical supports To date approimatel o our use. sales outlets use digital video supports

hese guidelines set out the intent of being an environmentallysustainable digital portal has een launched through hich all reuests or industry. he obectives identified are, in fact, based on increasing plant technical material and maintenance services ill e conveed there efficiency, using low environmental impact technologies and making an streamlining and simpliing the or o oices and sta on the territor informed, controlled use of water resources. Additionally, some roup Calzedonia’s constant commitment and attention towards the environment is orne out the asence or o signiicant ines and non

82 106 107

83

monetar sanctions de to ailre to coml with environmental laws and regulations and claims relating to the Group’s environmental impact.

esponse prorement n onsmpton o mters

esonsiilit towards the environment starts with the choice o sliers who are as closel as ossile alined with the hihest standards o sstainailit and the minimisation o environmental imacts ocssed on innovation and ale to otimise on a ar with ro actories the se o raw materials redcin rodction waste simliin rocessin and erectin acain

w mters

he main raw materials sed the Calzedonia ro are arics arns and laces as well as varios tes o accessories sch as hoos laces elts elastic etc o date the ercentae o natralrenewale ires sed to manactre the items stands at i considerin the nrocessed materials and or inished materials hese nmers which to a certain etent relate to the ver natre o the rodcts oered the ro will e an increasin ocs oint or Calzedonia which also in resonse to cstomer demands is alread directin its eorts towards searchin ot more natral materials rom sstainale chains or more inormation reer to the ararah on “Product and process sustainability”). Below is information on the consmtions o nrocessed and inished materials rchased the monetar sanctions de to ailre to coml with environmental laws ro in and regulations and claims relating to the Group’s environmental impact. w mters

esponsenproesse prorement mters n onsmptonntt t o mters monetar sanctions de to ailre to coml with environmental laws and regulations and claims relating to the Group’s environmental impact. esonsiilitw towards rn the environment starts with the choice o sliers who are as atralclosel arnas ossile alined with the hihest standards o sstainailit rtiicialand the arnminimisation o environmental imacts ocssed on esponse prorement n onsmpton o mters innovation andnthetic ale to arnotimise on a ar with ro actories the se o raw materialsther redcin rodction waste simliin rocessin and esonsiilit towards the environment starts with the choice o sliers erectin acain who are as closel as ossile alined with the hihest standards o nproesse r sstainailit and the minimisation o environmental imacts ocssed on w mtersatral ariclace rtiicial ariclace innovation and ale to otimise on a ar with ro actories the se he main raw materials sed the Calzedonia ro are arics o raw materials redcin rodction waste simliin rocessin and arns and lacesnthetic as ariclacewell as varios tes o accessories sch as erectin acain hoos lacesot elts elastic etc o date the ercentae o

w mters natralrenewale ires sed to manactre the items stands at

i considerinnse the nrocessed mters materials nttand t or inished materials he main raw materials sed the Calzedonia ro are arics hese atral nmersarnsaricsatural incldewhich fabriclace materialsto a madecertain rom etent or eamle relate cotton to linenthe woolver cashmerenatre silo arns and laces as well as varios tes o accessories sch as etc the rodcts rtificialoered fabriclace the ro will e an increasin ocs oint rtiicial arnsarics inclde materials made rom or eamle modalmicromodal viscose etc hoos laces elts elastic etc o date the ercentae o or nthetic Calzedonia arnsaricsynthetic which inclde fabriclace alsomaterials in maderesonse rom orto eamle cstomer olester demands olamide isolrethane alread natralrenewale ires sed to manactre the items stands at directinacrlic etc its thereorts towards searchin ot more natral materials rom i considerin the nrocessed materials and or inished materials sstainale chains or more inormation reer to the ararah on hese nmers which to a certain etent relate to the ver natre o ot 84“Product and process sustainability”). Below is information on the the rodcts oered the ro will e an increasin ocs oint consmtions o nrocessed and inished materials rchased the or Calzedonia which also in resonse to cstomer demands is alread sro part in of the production process for the processing of fabrics and directin its eorts towards searchin ot more natral materials rom yarns purchased dyes and ins are also used t in ) along sstainale chains or more inormation reer to the ararah on w mters with various chemical products t) and rollsstrips of plastic “Product and process sustainability”). Below is information on the t). consmtions o nrocessed and inished materials rchased the nproesse mters ntt t ro in w rn w mters eenonoatral arn rtiicial arn he ) genda for ustainable evelopment Goals nthetic arn nproesse mters ntt t cannot be achieved without the maor commitment and w rn collaborationther of the new generations. Tomorrow’s adults will atral arn benproesse those on rwhom realistically climate change will have rtiicial arn itsatral most ariclacesignificant impacts in terms of modifying lifestyles nthetic arn andrtiicial hab its.ariclace ther tnthetic is therefore ariclace important to invest in the education of nproesse r otchildren to create a profound awareness in them of the atral ariclace need to protect the earth and the environment in which rtiicial ariclace they live maing them in the future responsible adults who are attentive to and aware of environmental topics. nthetic ariclace atral arnsarics inclde materials made rom or eamle cotton linen wool cashmere sil etc ot rtiicial arnsaricsIt is incldewith materialsthis spirit made thatrom orthe eamle “Seguendounfilo” modalmicromodal projectviscose etchas nthetic arnsaricsbeen incldeimagined, materials created made rom by or theeamle association olester olamide “What olrethaneif” and acrlic etc financed by the an eno oundation.

atral arnsarics inclde materials made rom or eamle cotton linen wool cashmere sil he challenge is to drive a generation that has everything etc 84 to do “everything” with just one material available, perhaps rtiicial arnsarics inclde materials made rom or eamle modalmicromodal viscose etc nthetic arnsarics inclde materials made rom or eamle olester olamide olrethane recovered moreover giving free rein to their creativity and acrlic etc 108 imagination. 109

he aim is to educate children to reuse poor materials 84 having them eperiment with the beauty of a game

constructed using only their own imagination and helping them understand the real value hidden in “waste” materials.

he proect also sees to develop scientific and emotional ties with the environment so that all children can create memories of intense eperiences in contact with nature.

n the firm belief that we protect what we love and to love we need to share time emotions and adventures...

85

nse mters ntt t The aledonia roup supports this project, supplying the atural fabriclace materials necessary to developing the wor in preschools, rtificial fabriclace donating part of their leftover materials fabrics and ynthetic fabriclace accessories and production cuts. The preschools that ther adhere to the project (including the Group’s own nurseries) ot have committed to using the material donated to create games and activities for children without buying others, eternally. s part of the production process for the processing of fabrics and yarns purchased dyes and ins are also used t in ) along with various chemical products t) and rollsstrips of plastic t).

SEGUENDOUNFILOeenono

he ) genda for ustainable evelopment Goals cannot be achieved without the maor commitment and collaboration of the new generations. Tomorrow’s adults will be those on whom realistically climate change will have its most significant impacts in terms of modifying lifestyles and habits.

t is therefore important to invest in the education of children to create a profound awareness in them of the need to protect the earth and the environment in which they live maing them in the future responsible adults who are attentive to and aware of environmental topics.

It is with this spirit that the “Seguendounfilo” project has

been imagined, created by the association “What if” and

financed by the an eno oundation. n n pn he challenge is to drive a generation that has everything to do “everything” with just one material available, perhaps In choosing its pacing and pacaging, the roup strives to optimise the use of paper and cardboard and maimise the recycling of tags, recovered moreover giving free rein to their creativity and shoppingIl Gruppo bagsnelle andscelte technical di pacaging paper. e imballaggiIt has also è orientatofocussed a attenottimizzaretion on imagination. reducinglimpiego thedi cartauantity e cartone of pacaging e massimizza used,re foril riciclo eample di cartellini, through shoppingreducing he aim is to educate children to reuse poor materials thebag thicnesse cartotecnica. of the Inoltre, various ha components.focalizzato lattenzione elow is sullaa representation riduzione della of quantità di imballaggi utilizzati, per esempio con azioni di riduzione dello having them eperiment with the beauty of a game the pacing and pacaging by material type. spessore dei diversi componenti. i seguito è fornita una rappresentazione constructed using only their own imagination and helping del pacaging e degli imballaggi per tipologia di materiali. them understand the real value hidden in “waste” materials. pe o mters se or pn n pn

he proect also sees to develop scientific and emotional T Film Fabric Other ties with the environment so that all children can create 1% 1% 2% Tessile Altro memories of intense eperiences in contact with nature. Pellicole Plastic 2% 1% 1% Plastica n the firm belief that we protect what we love and to 9% 9% love we need to share time emotions and adventures... Carta Metallo 39% Paper 86 Legno The aledonia roup supports this project, supplying the Metal1% 39% 7% materials necessary to developing the wor in preschools, Wood 1% 7% 85 donating part of their leftover materials fabrics and accessories and production cuts. The preschools that adhere to the project (including the Group’s own nurseries) have committed to using the material donated to create Cartone games and activities for children without buying others, 40% eternally.

93

Cardboard 40%

110 111

ost o the paper used to ae the tags technical paper and shopping ags is certiied (orest tewardship ouncil) an entit that sees to guarantee copliance with rigorous enironental social and econoic standards in orest anageent ince onl paper shopping ags hae een purchased eliinating the plastic options

here possile technical paper does not hae plastic accessories (such as hangers) there sipliing reccling

he Group uses waterased paints or printing soe o the technical paper and soe processes (such as paper coupling) are carried out using ioased aterials lie glue deriing ro aie or potato starch

dditionall on soe new projects aledonia has successull reduced the weight o tags with a conseuent reduction in the uantit o paper used

hans to the analses perored on paper ualit (a large aount o which is reccled) and its coposition or soe speciic intercopan transport actiities oes are eploed that can e reused up to ties eore reccling

n n pn he Group is also woring on the gradual reduction o the use o plastic in the aour o the enironent In choosing its pacing and pacaging, the roup strives to optimise n the pacaging aterials used in our sales outlets and our e the use of paper and cardboard and maimise the recycling of tags, coerce channels totalled tonnes o which paper coing shopping bags and technical paper. It has also focussed attention on approiatel ro certiied sources reducing the uantity of pacaging used, for eample through reducing the thicness of the various components. elow is a representation of n the pacing and pacaging by material type.

87 pe o mters se or pn n pn

86

Film Fabric Other 2% 1% 1% Plastic 9%

Paper Metal 39% Wood 1% 7%

ntt t aper o which lastic etal aric Cardboard 40% ood ther ot

ost o the paper used to ae the tags technical paper and shopping or soe tie now the copan has reduced the thicness o the ags is certiied (orest tewardship ouncil) an entit that plastic ags used to carr the ites o clothing and sees to guarantee copliance with rigorous enironental social and that o the il used to protect pacs during delier as well as the econoic standards in orest anageent ince onl paper gra weight o the paper or printing he Group has also adopted shopping ags hae een purchased eliinating the plastic options new solutions such as

here possile technical paper does not hae plastic accessories (such • replaceent o with or soe pacaging tpes insoar as as hangers) there sipliing reccling this is easier to reccle

he Group uses waterased paints or printing soe o the technical • gradual eliination o plastic cupprotectors ro lingerie replaced paper and soe processes (such as paper coupling) are carried out tissue paper ade ro reccled paper using ioased aterials lie glue deriing ro aie or potato starch • replaceent o adhesie tapes used to pacage ultipac tights with dditionall on soe new projects aledonia has successull reduced cardoard riders there eliinating the use o silicone papers and the weight o tags with a conseuent reduction in the uantit related adhesies o paper used • reduction o plastic polags in the pacing or the dispatch o hans to the analses perored on paper ualit (a large aount o eenis rand tights (eg ipacs containing tights are agged into which is reccled) and its coposition or soe speciic intercopan a single ag rather than in two ultipacs o stocings and tights transport actiities oes are eploed that can e reused up to preiousl placed into a polag containing three pieces now arriing ties eore reccling without the plastic ag)

he Group is also woring on the gradual reduction o the use o dditional projects are also currentl eing eplored to urther reduce plastic in the aour o the enironent plastic pacing and pacaging ore speciicall starting soe n the pacaging aterials used in our sales outlets and our e soc products will e deliered to the warehouse without a transparent coerce channels totalled tonnes o which paper coing plastic ag and in the uture the ai is to epand this practice to approiatel ro certiied sources also include other products

n uch o the intercopan logistics transport road ecept or that using speciic oes is carried out on high ualit plastic pallets that ntt t last used on a closed ccle or seeral ears e hae also introduced a procedure which to recondition roen wooden pallets and ensure 87 aper the recovery and recycling of “disposable” pallets. o which In 2019, the Group’s packaging materials came to more than 11 lastic thousand tonnes o which renewale such as paper and cardoard etal and the wood used in pallets and not renewale nael plastic ags laels and il to pacage the pacs he aledonia Group aric ais to aiise the use o renewale aterials and to oster reccling ood of those that are not. elo are the uantities of packaging broken ther don by type, used in the Group during the reporting period.

ot n 88 ntt t or soe tie now the copan has reduced the thicness o the aper 2,1 plastic ags used to carr the ites o clothing and ardboard , that o the il used to protect pacs during delier as well as the ood 1,02 gra weight o the paper or printing he Group has also adopted lastic 1,20 new solutions such as ilm 22 • replaceent o with or soe pacaging tpes insoar as ther 112 113 this is easier to reccle ot

• gradual eliination o plastic cupprotectors ro lingerie replaced tissue paper ade ro reccled paper ll cardboard packaging, emptied in our arehouses, is recycled by specialised operators. In 2019, e recovered more than 1,00 tonnes • replaceent o adhesie tapes used to pacage ultipac tights with of cardboard. cardoard riders there eliinating the use o silicone papers and he consumption of paper and cardboard for packing and packaging is related adhesies flanked by that of paper used for normal office activities, in the offices, 20 • reduction o plastic polags in the pacing or the dispatch o factories and stores , hich is carefully monitored by the Group eenis rand tights (eg ipacs containing tights are agged into particularly as regards origin and composition. otal paper consumption eceeded 0 tonnes, of hich 10 consists of recycled materials. a single ag rather than in two ultipacs o stocings and tights preiousl placed into a polag containing three pieces now arriing without the plastic ag) rntre n essores dditional projects are also currentl eing eplored to urther reduce s part of the process for the design and development of the furnishing plastic pacing and pacaging ore speciicall starting soe formats, the Group, for preference, opts for furnishing accessories that soc products will e deliered to the warehouse without a transparent minimise the environmental impact. plastic ag and in the uture the ai is to epand this practice to ore specifically, during the design phase, aledonia considers the also include other products entire life cycle of the various accessories from manufacture to the useful life cycle and disposal seeking to foster virtuous processes. uch o the intercopan logistics transport road ecept or that oreover, the Group pays increasing attention to looking for materials using speciic oes is carried out on high ualit plastic pallets that that can be sourced near its stores, thereby supporting the local last used on a closed ccle or seeral ears e hae also introduced community and also minimising the environmental impact connected ith a procedure which to recondition roen wooden pallets and ensure the transport of the components used. or eample, starting 201, stores on the sian market, previously procured from uropean suppliers, are the recovery and recycling of “disposable” pallets. no for preference furnished using furniture made in hina, thereby In 2019, the Group’s packaging materials came to more than 11 reducing the emissions linked to transport. thousand tonnes o which renewale such as paper and cardoard upplies are developed in such a ay as to avoid irreversible gluing and the wood used in pallets and not renewale nael plastic and assembly of different materials, instead encouraging differentiation ags laels and il to pacage the pacs he aledonia Group and recycling at the end of their useful life. ais to aiise the use o renewale aterials and to oster reccling 20 he figures on paper consumption given in this paragraph refer to the Group’s foreign companies, apart from the foreign commercial branches present in ngland, ortugal, hina and ong ong. his data is not material. ffice paper consumption for Italian companies is included in the uantities of paper specified in the tables on packing and packaging.

88 89

or furniture an furnishings, the Group is maing increasing use of certifie panes, ahesives that are oth formaehefree an contain no heav metas an varnishes that are amost ecusive ater of those that are not. elo are the uantities of packaging broken ase itiona, nontoic, aterase paints are preferre, hich o don by type, used in the Group during the reporting period. not contain ea an poer recover sstems of those that are not. elo are the uantities of packaging broken donn by type, used in the Group during the reporting period. prouction aste ine to the furnishings is ispose of entities speciaise in separate aste treatment or, in cases such as soi oo ntt t n ith no gue, use to heat prouction arehouses uring the inter aper ntt t 2,1 n some cases, furniture an furnishings can aso e reuse to rene aper 2,1 ardboard , some saes outets or hane over to entities an associations his is ardboard , ood 1,02 hat happens, for eampe, to ran store furniture, the association ood 1,02 lastic 1,20 for socia promotion that aims to reincue into the or of or lastic 1,20 people with a difficult past or who are in a “fragile” situation, with ilm 22 ilm 22 hich the Group has een coaorating for severa ears no, aso therther offering some eceent uait farics, ut in imite uantities, hich otot ha een eft in the arehouses after prouction he prouction of meta components is main hane suppiers

certifie an an ra materias are procure through ll cardboardcardboard packaging, packaging, emptied emptied in ourin arehouses,our arehouses, is recycled is recycledby by istriutors certifie , hich guarantee sourcing of a high specialised operators. In 2019, e recovered more than 1,00 tonnes specialised operators. In 2019, e recovered more than 1,00 tonnes percentage of recce materias rocess aste materias can thus in of cardboard. of cardboard. turn e assigne to compete reccing he consumption of paper and cardboard for packing and packaging is he materias use to eveop the architectonic parts are aso hane flankedhe consumption by that of paperof paper used forand normal cardboard office activities,for packing in theand offices, packaging is in respect of the highest safet an environmenta compatiiit stanars, 20 factoriesflanked byand that stor ofes paper, hich used is forcarefully normal monitored office activities,by the Groupin the offices, as e as ispose of in accorance ith the same sustainaiit 20 particularlyfactories andas regards stores origin, hichand composition.is carefully otal monitored paper consumption by the Group principes, at aeuate structures o provie an eampe, a paints eceededparticularly 0 as tonnes, regards of hichorigin 10and consistcomposition.s of recycled otal materials. paper consumption are ecusive aterase eceeded 0 tonnes, of hich 10 consists of recycled materials. fooring suppiers are certifie ith the coae ecoogica uait mar the uropean eguation that estaishes the rntre n essores environmenta an inustria poic criteria an are memers of the srntre part of then process essores for the design and development of the furnishing Green uiing ounci taia, a vountar ahesion sstem for usinesses formats, the Group, for preference, opts for furnishing accessories that that enaes a precise corporate poic of sustainae eveopment to minimises part theof theenvironmental process forimpact. the design and development of the furnishing e impemente, such as, for eampe sefgeneration of energ s can oreformats, specifically, the Group, during for the preference, design phase, opts aledoniafor furnishing considers accessories the that e seen from the tae eo, of furnishing materias use in entireminimise life thecycle environmentalof the various impact.accessories from manufacture to the consist of ceramic fooring , meta , oo an pastic useful life cycle and disposal seeking to foster virtuous processes. ore specifically, during the design phase, aledonia considers the oreover, the Group pays increasing attention to looking for materials entire life cycle of the various accessories from manufacture to the that can be sourced near its stores, thereby supporting the local pe o rnsn mters communityuseful life andcycle also andminimis disposaling the environmental seeking toimpact foster connected virtuous ith processes. ntt t theoreover, transport theof theGroup components pays increasingused. or eample,attention starting to looking 201, storesfor materials eramic fooring , onthat the can sian be market, sourced previously near procuredits stores, from uropeanthereby supportingsuppliers, are the local eta , nocommunity for preference and also furnished minimis usinging thefurniture environmental made in impacthina, therebyconnected ith oo rtheeducing transport the emissions of the componentslinked to transport. used. or eample, starting 201, stores astic upplieson the sianare developed market, inpreviously such a ay procured as to avoidfrom irreversibleuropean gluingsuppliers, are aper andno assemblyfor preference of different furnished materials, using instead furniture encouraging made differentiationin hina, thereby ied aterials andreducing recycling the atemissions the end oflinked their touseful transport. life. lass 90 ot 20upplies are developed in such a ay as to avoid irreversible gluing he figures on paper consumption given in this paragraph refer to the Group’s foreign companies, apartand fromassembly the foreign commercialof different branches presentmaterials, in ngland, instead ortugal, hinaencouraging and ong ong. differentiation his data is not material. ffice paper consumption for Italian companies is included in the uantities of paperand specifiedrecycling in the attables the on packingend andof packaging.their useful life. espet or te enronment n te stores n tores 8920 he figures on paper consumption given114 in this paragraph refer to the Group’s foreign companies, 115 aledonia stores need to e attractie, welcoing and functional to apart from the foreign commercial branches present in ngland, ortugal, hina and ong ong. his data is not material. ffice paper consumption for Italian companies is included in the uantities of guarantee the welleing of those woring there and the custoers paper specified in the tables on packing and packaging. his is wh the roup is particularl sensitie towards the stud, deelopent and continuous update of the stores, according to characteristics focussed on sustainailit, acting in all areas where 89 iproeents can e ade

he stores are designed inhouse, through processes that integrate energ, architectonic, sstes and adinistratie needs, as well as taing into account a correct distriution of space, distinguishing etween the sales area, the warehouse and the staff roo tores are also designed with the help of ualified selfeploed professionals to est copl with regulations in force in the arious countries on town planning, energ and health and safet in the worplace

or our factories, regardless of location, we hae alwas sought to identif the est construction technolog aailale on the aret, to guarantee optial woring conditions, choosing the ost efficient achines and plants in ters of energ efficienc and perforance

or the aledonia roup, production eans construction standards that are aligned with talian and uropean reuireents for all plants, including those outside tal he ore dated estalishents are currentl haing updates planned, along with energ efficienc iproeents

n , we reached our goal of haing of electricit consued in tal and our production and logistics plants in roatia, otained fro renewale sources

e are aware that de factories are aongst those with the highest enironental ipact and we are therefore coitted to iniising their negatie effects ore specificall

• we use recoer sstes, reusing the heat of waste water fro the de ccle for suseuent production processes

• we recoer the heater fues containing to regulate the p of the water in the purifier, without using cheical acids

• the sludge fro the iological purifier is dried and reused in the ceent production ccle, instead of ending up in a landfill n alone, we aoided disposing of approiatel tonnes of sludge

91

ied aterials • lass all our waste, oth liuid and gas, is analsed inhouse eer da ot and periodicall also independent certified laoratories, to erif copliance with applicale regulations

Wter onsmpton espet or te enronment n te stores n tores or the aledonia roup, production also eans water anageent aledonia stores need to e attractie, welcoing and functional to for ears, we hae assured the rational use of water within our guarantee the welleing of those woring there and the custoers production processes and eerwhere we operate with stores his is wh the roup is particularl sensitie towards the stud, s regards water consuption, we can define two site tpes those deelopent and continuous update of the stores, according to where water is used for industrial processes such as deing and characteristics focussed on sustainailit, acting in all areas where washing and those where water is used onl for sanitar purposes iproeents can e ade n ost of our plants, where there is not huge water consuption for he stores are designed inhouse, through processes that integrate production and where local water sstes are aailale, water is taen energ, architectonic, sstes and adinistratie needs, as well as taing fro the aueducts, ainl used for hgienicsanitar purposes, and into account a correct distriution of space, distinguishing etween the disposed of in the drains sales area, the warehouse and the staff roo tores are also designed with the help of ualified selfeploed professionals to est copl nstead, where plants consue large aounts of water for industrial with regulations in force in the arious countries on town planning, processes, ie de sites and production sites with washing and ironing, energ and health and safet in the worplace the water is otained fro underground wells, used ainl for the industrial processes, purified in treatent plants if necessar and then or our factories, regardless of location, we hae alwas sought to disposed of in the drains identif the est construction technolog aailale on the aret, to guarantee optial woring conditions, choosing the ost efficient n an case, the waste water is released in copliance with the achines and plants in ters of energ efficienc and perforance cheical and phsical paraeters enisaged local laws ore specificall, in plants where water treatent sstes are present, eer or the aledonia roup, production eans construction standards that da our specialised eploees analse the ain cheical and phsical are aligned with talian and uropean reuireents for all plants, paraeters of the waste water using specific tools including those outside tal he ore dated estalishents are currentl haing updates planned, along with energ efficienc iproeents dditionall, once eer three onths we send waste water saples to independent certified laoratories for analsis n , we reached our goal of haing of electricit consued in tal and our production and logistics plants in roatia, otained n , the roup collected a total of , egalitres actories fro renewale sources account for of collections with the reainder for offices and coercial ranches e are aware that de factories are aongst those with the highest enironental ipact and we are therefore coitted to iniising their Wter oeton sore res ner wter stress negatie effects ore specificall ore res metres metres • we use recoer sstes, reusing the heat of waste water fro the re wter de ccle for suseuent production processes reshwater

• we recoer the heater fues containing to regulate the p of ther water the water in the purifier, without using cheical acids nerron wter

• the sludge fro the iological purifier is dried and reused in the ceent production ccle, instead of ending up in a landfill n alone, we aoided disposing of approiatel tonnes of sludge The term “freshwater” is used to mean water with a concentration of total suspended solids (TSS) ≤ g other water g o identif the structures in areas of water stress, the orld esources nstitute ueduct ater is tlas tool was used tore water is ecluded for which no consuption data is aailale ecause illing taes place indirectl through the rental charges or if the sales outlet is anaged the host shopping centres

91 92

116 117 • all our waste, oth liuid and gas, is analsed inhouse eer da and periodicall also independent certified laoratories, to erif copliance with applicale regulations

Wter onsmpton

or the aledonia roup, production also eans water anageent reshwater for ears, we hae assured the rational use of water within our ther water production processes and eerwhere we operate with stores Wter proe s regards water consuption, we can define two site tpes those reshwater where water is used for industrial processes such as deing and ther water Wter rom et washing and those where water is used onl for sanitar purposes reshwater n ost of our plants, where there is not huge water consuption for ther water production and where local water sstes are aailale, water is taen ter sores fro the aueducts, ainl used for hgienicsanitar purposes, and reshwater ther water disposed of in the drains ot nstead, where plants consue large aounts of water for industrial

processes, ie de sites and production sites with washing and ironing, the water is otained fro underground wells, used ainl for the ware that the de factories are those with the hihest impact on water resources in order to uarantee a responsile use the roup industrial processes, purified in treatent plants if necessar and then promotes water recclin practices and new water recoer plant sstems disposed of in the drains at the larest sites so as to reuse a larer uantit of water for n an case, the waste water is released in copliance with the processes whereer possile ndeed a stud is in proress aimed at cheical and phsical paraeters enisaged local laws ore identifin possile sstems for the reuse of process water after purification that enale the reuse of up to of incomin water specificall, in plants where water treatent sstes are present, eer olumes da our specialised eploees analse the ain cheical and phsical dditionall we collaorate with arious suppliers of machines des and paraeters of the waste water using specific tools chemical products to research new technoloies and products which dditionall, once eer three onths we send waste water saples to to reduce water consumption n the rentino elluno () de factor independent certified laoratories for analsis for eample we hae one from consumption of litres of water • all our waste, oth liuid and gas, is analsed inhouse eer da per kg dyed to today’s 50 l/kg. In the Croatia plants, we have more nand , periodicall the roupalso collected independent a totalcertified of ,laoratories, egalitres to erif actories than haled consumption of disposale des modifin the wor ccle accountcopliance for with applicale of collections regulations with the reainder for offices and and products used to sinificantl reduce the uantit of water to e treated in the purifier coercial ranches WterWter onsmpton oeton sore res ner wter stress esponse wste mnement ore res metres or the aledonia roup, production also eans watermetres anageent for ears, we hae assured the rational use of water within our aledonia manaes its waste in compliance with industr standards re wter production processes and eerwhere we operate with stores ach production unit has specific containers (containers precontainers reshwater ins etc) and is committed to separatin out the collection of waste thers regards water water consuption, we can define two site tpes those produced as far as possile diidin it up into tpe and distinuishin where water is used for industrial processes such as deing and nerron wter etween industrial and domestic and ordinar and that deriin from washing and those where water is used onl for sanitar purposes In the prodtion nit where iologial sldge is proded rom priiation reshwater wormaintenance and me treatment waste, in 0, two plants were installed, one to nreshwater ost of our plants, where there is not huge water consuption for ther water This allows for a more precise classification of waste accordin to the ther water dry the sldge, whih aims to oner a more dehydrated waste to e production and where local water sstes are aailale, water is taen Wter The proe term “freshwater” is used to mean water with a concentration of total suspended solids (TSS) codes which is then entrusted to the arious specialised suppliers froWter≤ the proe aueducts, ainl used for hgienic sanitar purposes, and disposed o, therey drastially reding antity the other to priy reshwater g other water g o identif the structur es in areas of water stress, the ale to uarantee its correct processin n most cases waste is sent reshwaterorld esources nstitute ueduct ater is tlas tool was used tore water is ecluded for disposed of in the drains forsed recoerrecclin oil, with theand aim when o this separating is not possile ot theit is partdisposed ontaining of the oily thertherwhich waternowater consuption data is aailale ecause illing taes place indirectl through the rental charges or if the sales outlet is anaged the host shopping centres in residesa landfill rom the water, therey sending only the oily part or disposal. Wternstead,Wter rom rom where et et plants consue large aounts of water for industrial In the prodtion nit where iologial sldge is proded rom priiation reshwaterprocesses,reshwater ie de sites and production sites with washing and ironing, otal waste generated y the rops ativities derives rom pakaging the water is otained fro underground wells, used ainl for the and me treatment waste, in 0, two plants were installed, one to therther92 waterwater materials and proess waste, 5 o whih an e traed to the industrial processes, purified in treatent plants if necessar and then dry the sldge, whih aims to oner a more dehydrated waste to e ter sores 93 ter sores disposedprodtion o, thereyranhes. drastially reding antity the other to priy disposedreshwater of in the drains reshwater sed oil, with the aim o separating ot the part ontaining the oily nther an watercase, the waste water is released in copliance with the otal waste proded in 0 ame to approimately thosand ther water resides rom the water, therey sending only the oily part or disposal. cheicalot and phsical paraeters enisaged local laws ore tonnes, and an e lassiied almost entirely as nonhaardos waste. ot otal waste generated y the rops ativities derives rom pakaging specificall, in plants where water treatent sstes are present, eer s regards the disposal methods, o waste proded was sent or materials and proess waste, 5 o whih an e traed to the da our specialised eploees analse the ain cheical and phsical reyling and rese, while lowed to the landill the remainder ware that the de factories are those with the hihest impact on prodtion ranhes. paraeters of the waste water using specific tools was assigned to athorised sppliers whose disposal and inineration warewater resourcesthat the inde order factories to uarantee are thosea responsile with the use hihest the roup impact on otal waste proded in 0 ame to approimately thosand dditionall, once eer three onths we send waste water saples to methods are not known to s. waterpromotes resources water recclin in order practices to uaranteeand new watera responsilerecoer plant use sstems the roup tonnes, and an e lassiied almost entirely as nonhaardos waste. independentat the larest certified sites laoratories so as tofor reuseanalsis a larer uantit of water for promotes water recclin practices and new water recoer plant sstems s regards the disposal methods, o waste proded was sent or processes whereer possile ndeed a stud is in proress aimed at n at ,the thelarest roup sites collected so as a tototal reuse of ,a larer egalitres uantit actories of water for reyling and rese, while lowed to the landill the remainder identifin possile sstems for the reuse of process water after account for of collections with the reainder for offices and was assigned to athorised sppliers whose disposal and inineration processespurification whereerthat enale possile the reuse ndeed of up a tostud isof inincomin proress water aimed at coercial ranches methods are not known to s. identifinolumes possile sstems for the reuse of process water after Wterpurification oeton that soreenale the reuse of up to of incomin water dditionall we collaorate with arious suppliers of machines des and Wste proe res ner wter stress oreolumeschemical products to research res metres new technoloies and products which metres to reduce water consumption n the rentino elluno () de factor Quantity (t) redditionall wter we collaorate with arious suppliers of machines des and for eample we hae one from consumption of litres of water reshwaterchemical products to research new technoloies and products which Wste proeHazardous waste 723.8 per kg dyed to today’s 50 l/kg. In the Croatia plants, we have more therto waterreduce water consumption n the rentino elluno () de factor Textile waste 438.6 than haled consumption of disposale des modifin the wor ccle Quantity (t) nerronfor eample wter we hae one from con sumption of litres of water 105.8 and products used to sinificantl reduce the uantit of water to e HazardousWaste waste water and sludge 723.8 pertreated kg dyedin the topu rifiertoday’s 50 l/kg. In the Croatia plants, we have more TextileWaste waste from fume treatment 438.6 78.5 than haled consumption of disposale des modifin the wor ccle 105.8 19.9 WasteChemical water and product sludge containers andThe term products “freshwater” usedis used to meansinificantl water with a concentrationreduce theof total uantit suspended ofsolids water (TSS) to e ≤esponse g other water wste mnement g o identif the structures in areas of water stress, the WasteOil from fume treatment 78.5 17.5 treated in the purifier orld esources nstitute ueduct ater is tlas tool was used tore water is ecluded for Chemical product containers 19.9 which no consuption data is aailale ecause illing taes place indirectl through the rental charges Waste from electrical material 12.9 aledonia manaes its waste in compliance with industr standards 17.5 or if the sales outlet is anaged the host shopping centres Oil Toner and cartridges 3.8 ach production unit has specific containers (containers precontainers Waste from electrical material 12.9 46.7 esponseins etc) and wste is committed mnement to separatin out the collection of waste TonerOther and cartridges 3.8 92 produced as far as possile diidin it up into tpe and distinuishin Non-hazardous waste 46.7 20,188 aledonia manaes its waste in118 compliance with industr standards Other 119 etween industrial and domestic and ordinar and that deriin from Non-Paperhazardous and waste cardboard 20,188 9,046 achwormaintenance production unit has specific containers (containers precontainers PaperTextile and cardboard waste 9,046 4,919 insThis etc)allows andfor ais morecommitted precise classificationto separatin of wasteout the accordin collection to theof waste Textile waste 4,919 Plastic 1,423 produced codes as whichfar as is possilethen entr usteddiidin to the it ariousup into specialised tpe and suppliers distinuishin Plastic 1,423 1,335 etweenale to uaranteeindustrial itsand correct domestic processin and nordinar most cases and wastethat isderiin sent from WasteWaste water water and sludge and sludge 1,335 wormaintenancefor recoerrecclin and when this is not possile it is disposed of PackagingPackaging 794.2 794.2 in a landfill WasteWaste from fumefrom treatment fume treatment 317.7 317.7 This allows for a more precise classification of waste accordin to the MetalsMetals 168.1 168.1 codes which is then entrusted to the arious specialised suppliers Organic waste 130.7 ale to uarantee its correct processin n most cases waste is sent Organic waste 130.7 93 for recoerrecclin and when this is not possile it is disposed of in a landfill he data reers to the whole rop apart rom the ommerial ranhes in China, ong ong and ortgal.he data he reersdata does to notthe inldewhole wasterop managed apart diretlyrom they theommerial loal mniipal ranhes ompanies. in China, ong ong “Other” includes special haardos and nonhaardos waste not diretly ale to e lassiied nder and ortgal. he data does not inlde waste managed diretly y the loal mniipal ompanies. the other ategories o the tale insoar as enoded with a dierent C ode. “Other” includes special haardos and nonhaardos waste not diretly ale to e lassiied nder the other ategories o the tale insoar as enoded with a dierent C ode. 93 94

94

In the prodtion nit where iologial sldge is proded rom priiation and me treatment waste, in 0, two plants were installed, one to dry the sldge, whih aims to oner a more dehydrated waste to e disposed o, therey drastially reding antity the other to priy sed oil, with the aim o separating ot the part ontaining the oily resides rom the water, therey sending only the oily part or disposal.

otal waste generated y the rops ativities derives rom pakaging materials and proess waste, 5 o whih an e traed to the prodtion ranhes. Demolition and construction waste 29.9 Multi-material waste 22.7 otal waste proded in 0 ame to approimately thosand Other 2,002 tonnes, and an e lassiied almost entirely as nonhaardos waste. Total s regards the disposal methods, o waste proded was sent or 20,912 reyling and rese, while lowed to the landill the remainder was assigned to athorised sppliers whose disposal and inineration n the llin initiaties ere ipleented t reduce aste in methods are not known to s. irtuall all rup sites

• intrductin ater dispensers t reduce the cnsuptin

dispsale plastic ttles pridin eplees ith lass r their persnal use

• eliinatin paper tels r drin hands ith the eclusie use Wste proe electric drers • in the canteens that preiusl used plastic plates these hae een Quantity (t) eliinated and replaced ith enirnentallsustainale cpsite Hazardous waste 723.8 aterial plates Textile waste 438.6 • eliinatin plastic ttles cups and spns in the rea areas Waste water and sludge 105.8 replacin the ith enirnentallsustainale aterials Waste from fume treatment 78.5 • r pacain plastic tas hae een replaced paper nes Chemical product containers 19.9 • sensitisatin eplees n the use printers Oil 17.5

Waste from electrical material 12.9 In the prodtion nit where iologial sldge is proded rom priiation CALL FOR IDEAS and meToner treatment and cartridges waste, in 0, two plants were installed,3.8 one to or es dry the sldge, whih aims to oner a more dehydrated waste46.7 to e Other he alednia rup is alas n the lut r riht disposed o, therey drastially reding antity the other to priy Non-hazardous waste 20,188 sed oil, with the aim o separating ot the part ontaining the oily tiated un inds t rin int ur prductin seent residesPaper rom and the cardboard water, therey sending only the oily part 9,046or disposal. n particular ne clleaues are suht r rutes in tal Textile waste 4,919 and ae all arad here e cntinue t r th otal waste generated y the rops ativities derives rom pakaging in ters sie and technlical innatin materialsPlastic and proess waste, 5 o whih an e traed 1,423 to the prodtionWaste ranhes. water and sludge 1,335 n rder t cine uniersit cllaratin ith the search otal wastePackaging proded in 0 ame to approimately 794.2 thosand r un talent and the spirit sustainailit the Group, in 2019, the university contest “Call for Ideas” was tonnes, Wasteand froman fumee lassiied treatment almost entirely as nonhaardos317.7 waste. s regards the disposal methods, o waste proded was sent or cnceied Metals 168.1 reyling and rese, while lowed to the landill the remainder anaerial enineerin students r the r erata Organic waste 130.7 was assigned to athorised sppliers whose disposal and inineration e lrence and adua uniersities ere inled ith methods are not known to s. Demolition and construction waste 29.9 the ai prpsin ideas n h t anae the aste

Multi-material waste 22.7 aric prduced in the alednia rup actries t is a he data reers to the whole rop apart rom the ommerial ranhes in China, ong ong and ortgal.Other he data does not inlde waste managed diretly y the 2,002 loal mniipal ompanies. suect that is nt nl ar usiness alue ut als “Other” includesDemolition specia and constructionl haardos waste and nonhaardos waste 29.9 not diretly ale to e lassiied nder hue enirnental ipact Total the otherMulti ategories-material wasteo the tale insoar as enoded with a22.7 dierent 20,912C ode. pn delier the prects inalist rups are chsen Wste Otherproe 2,002 who will be given the opportunity to visit the Group’s Total 20,912 94n the llin initiaties ere Quantityipleented (t) t reduce aste in central headuarters hae an interie ith the recruiters Hazardous waste 723.8 present their prect t a panel ithin the cpan isit irtuall all rup sites n Textile the waste llin initiaties ere ipleented 438.6t reduce aste in a production plant in Italy and receive a discount voucher •irtuall intrductin Wasteall rupwater and sites sludge ater dispensers t 105.8reduce the cnsuptin for one of the Caledonia Group brands Waste from fume treatment 78.5 • intrductindispsale plastic ater ttlesdispensers pridin t reduce eplees the cnsuptin ith lass r their 95 he winning group will also have the chance to visit a 19.9 dispsalepersnalChemical productplasticuse containers ttles pridin eplees ith lass r their cuttingedgeIl gruppo technology giudicato production vincitore plantinoltre ofavrà the la Grouppossibilità in di 17.5 persnalOil use Serbia, accompaniedvisitare uno by stabilimentothe company’s produttivo top management.tecnologicamente • eliinatin paper tels r drin hands12.9 ith the eclusie use • eliinatinWaste from electric paperal materialtels r drin hands ith the eclusie use all’avanguardia del Gruppo in Serbia, accompagnato dal top electricTonerelectric and drers cartridges drers 3.8 management aziendale. Other 46.7 •• inin thethe canteens canteens that thatpreiusl preiusl used plastic used plates plastic these plates hae eenthese hae een Non-hazardous waste 20,188 eliinated and replaced ith enirnentallsustainale cpsite eliinatedPaper and cardboard and replaced ith enirnentall 9,046 sustainale cpsite aterial plates aterialTextile waste plates 4,919 • eliinatin plastic ttles cups and spns in the rea areas • Plastic 1,423 replacineliinatin the ith plastic enirnentall ttles sustainalecups and aterials spns in the rea areas 1,335 replacinWaste water the and sludge ith enirnentallsustainale aterials • r Packagingpacain plastic tas hae een replaced 794.2 paper nes •• sensitisatinr Wastepacain from fume eplees treatment plastic ntas the haeuse een printers replaced317.7 paper nes Metals 168.1 • sensitisatinOrganic waste eplees n the use 130.7 printers or es

he alednia rup is alas n the lut r riht he data reers to the whole rop apart rom the ommerial ranhes in China, ong ong and ortgal. hetiated data does or unnot esinlde inds waste tmanaged rin diretlyint ury theprductin loal mniipal seent ompanies. “Other” includes nspecia particularl haardos neand nonclleaueshaardos wasteare notsuht diretly r ale rutes to e lassiiedin tal nder the other ategories o the tale insoar as enoded with a dierent C ode. andhe ae alednia all arad rup here ise alas cntinue n t ther lutth r riht in tiatedters sie un and indstechnlical t rin innatin int ur prductin seent 94 n particular ne clleaues are suht r rutes in tal n rder t cine unie120rsit cllaratin ith the search 121

rand un ae talent alland aradthe spirit here sustainailit e cntinue the t r th

Group,in ters in 2019, thesie university and technlicalcontest “Call for innatin Ideas” was cnceied ner onsmpton n emssons n rder t cine uniersit cllaratin ith the search I consumi energetici del Gruppo derivano principalmente dagli impianti anaerial enineerin students r the r erata The Group’sproduttivi, energy dall’illuminazione, consumptions dal mainly riscaldamento derive efrom dal raffreddamentothe production degli er lrenceun andtalent adua and uniersities the spirit ere inled sustainailit ith the plants, lighting,ambienti heating di lavoro. and A coolingtali consumi the worplacesi aggiungono In i additionconsumi dito carburantethese theGroup, ai inprpsin 2019, ideasthe universityn h t contestanae the“Call aste for Ideas” was del parco mezzi aziendale e dei mezzi logistici di proprietà che compiono consuptions, we also consue fuel on the copany cars and owned ariccnceied prduced in the alednia rup actries t is a i trasporti interni tra i diversi stabilimenti del Gruppo. suect that is nt nl ar usiness alue ut als logistics vehicles for transport within and between the various Group Con riferimento ai soli consumi energetici, siano essi di energia elettrica hueanaerial enirnental enineerin ipact students r the r erata plants o energia termica, per tutti gli impianti sono attivi sistemi di gestione e lrence and adua uniersities ere inled ith pn delier the prects inalist rups are chsen ith referencee monitoraggio to energy da consuption remoto. In questoonly, whethermodo, Ilelectricity Gruppo neor monitoratheral le whothe will ai be given prpsin the opportunity ideas nto visith thet Group’sanae the aste energy, formodalità all plants, di funzionamentoreote anageent e pianifica and glionitoring interven tisystes qualora aresiano centralaric headuarters prduced haein thean interiealednia ith therup recruiters actries t is a operative riscontrateIn this way, del lethe anomalie. Group onitors the operating procedures and present their prect t a panel ithin the cpan isit suect that is nt nl ar usiness alue ut als plans interventionso storico deiif anoaliesconsumi dai are sistemi noted di monitoraggio energetico è funzionale hue enirnental ipact he historyanche of consuptionalle attività difro analisi the energyperiodiche onitoring al fine systesdi valutare is alsopossibili interventi di efficientamento degli impianti e nuove installazioni di impianti 95 functional to the periodic analyses to assess possible interventions to pn delier the prects inalist rups are chsen di produzione di energia elettrica da fonti rinnovabili attraverso studi di increase the efficiency of plants and new facilities for the production of who will be given the opportunity to visit the Group’s fattibilità ad hoc. electricity fro renewable sources through specific feasibility studies central headuarters hae an interie ith the recruiters a maggior parte dei consumi energetici diretti è da attribuirsi ost direct energy consuption is due to production, which uses present their prect t a panel ithin the cpan isit alle attività produttive, che impiegano il dei dipendenti del Gruppo. of Groupe filiali eployees commerciali, lthough pur cont onlyribuendo contributing solo al 1 deitowards consumi total diretti direct consuption,complessivi, thesono coe pi energivorercial branches rispetto alare numero ore dienergy dipendentiintensive impiegati by each eployeescon riferimento used ai withconsumi respect energetici to indirect indiretti. energy consuption 95

103 96

ret ener onsmpton

Offices and stores in Italy 9%

Commercial branches a production plant in Italy and receive a discount voucher abroad for one of the Caledonia Group brands 13%

he winning group will also have the chance to visit a cuttingedge technology production plant of the Group in Production branches Serbia, accompanied by the company’s top management. 78%

ccording to the operative needs and the various different geographic areas in hich the Groups production sites are located, the energy sources available also vary. The Group tries to direct its choices toards procurement from reneable sources, herever necessary. n , in fact, aledonia stipulated an electricity supply contract for taly and roatia ith a provider that guarantees it is obtained eclusively from renewable sources. In general, the Group’s electricity consumption comes approimately from reneable sources.

n , selfconsumption from photovoltaic came to more than , G. roects are being studied aimed at etending the portion of self energy production from reneable sources, in particular in countries here access to energy is compromised by infrastructural deficiencies e.g. Sri ana, thiopia.

el gli autoconsumi da fotovoltaico sono stati oltre G ner onsmpton n emssons Sono in fase di studio progetti diretti ad ampliare la uota di auto

produzione energetica da fonti rinnovabili in particolare nei aesi in cui The Group’s energy consumptions mainly derive from the production l’accesso all’energia compromesso da carenze infrastrutturali eg Sri plants, lighting, heating and cooling the worplace In addition to these ana, tiopia consuptions, we also consue fuel on the copany cars and owned logistics vehicles for transport within and between the various Group Self-produced energy plants 2,420 MWh ith reference to energy consuption only, whether electricity or theral Emissions avoided energy, for all plants, reote anageent and onitoring systes are 869 t CO2e operative In this way, the Group onitors the operating procedures and plans interventions if anoalies are noted

he history of consuption fro the energy onitoring systes is also In In, , the theGroups Groups total totalenergy energy consumption consumption came cameto ,, to ,, G G functional to the periodic analyses to assess possible interventions to anan total total energy energy consumption consumption emissions emissions were were, , t e t scopee scope increase the efficiency of plants and new facilities for the production of anan scope scope maret Energiamaret base. autoprodottabase. electricity fro renewable sources through specific feasibility studies 2.420 MWh retret n n nret nret ener ener onsmpton onsmpton 97 Emissioni evitate ost direct energy consuption is due to production, which uses retret ener ener onsmpton onsmpton 869 t CO of Group eployees lthough only contributing 1 towards total 2e romrom non nonrenewerenewe sores sores direct consuption, the coeret enerrcial branches onsmpton are ore energyintensive aturalatural gas gas , , by each eployees used with respect to indirect energy consuption el i consumi energetici totali del Gruppo sono complessivamente iesel , Offices and ieselpari a G e le emissioni relative ai consumi energetici , totali stores in Italy G , ret ener onsmpton Gsono pari a t di e scope e scope maret ,based 9% rom ompn ees Offices and rom ompn ees 96 stores in Italy etrolrien cars , Commercial etrolrien cars , 9%branches iesel cars , D abroad iesel cars , Commercial ethanepowere cars 13% Gasethane naturalepowere cars branches etrolrien ans abroad Gasolioetrol rien ans 13% iesel ans , Production G branches ieseliesel buses ans , , D 78%Production ircratiesel buses , , branches uto a benzina 78% romircrat renewe sores , uto a gasolio hotooltaicrom renewe sores , uto a metano ccording to the operative needs and the various different geographic nrethotooltaic ener onsmpton , an a benzina areasccording in hich to thethe operativeGroups needsproduction and thesites various are located,different geographicthe energy lectricitynret ener onsmpton , an a gasolio sources available also vary. The Group tries to direct its choices toards o which rom nonrenewable areas in hich the Groups production sites are located, the energy lectricity , , procurement from reneable sources, herever necessary. n , in sourcesus a gasolio sources available also vary. The Group tries to direct its choices toards o which rom nonrenewable fact, procurementaledonia fromstipulated reneable an sources,electricity herever supply necessary.contract forn ,taly andin oerei which rom renewable , sources , roatiafact, ithaledonia a provider stipulated that anguarantees electricity it supplyis obtained contract eclusivelyfor taly andfrom sourcesD o which rom renewable renewableroatia sources.ith a providerIn general, that theguarantees Group’s it electricityis obtained consumption eclusively comesfrom hermal energy , , otovoltaicosources renewable sources. In general, the Group’s electricity consumption comes ot onsmpton approimately from reneable sources. approimately from reneable sources. hermal energy , n , selfconsumption from photovoltaic came to more than , lettricitot onsmpton n , selfconsumption from photovoltaic came to more than , G. roects are being studied aimed at etending the portion of self G. roects are being studied aimed at etending the portion of self In aition to emissions ue to the moement o the company ehicle energy production from reneable sources, in particular in countries energy production from reneable sources, in particular in countries leet, which are o the Groups irect emissions, most o the other here access to energy is compromised by infrastructural deficiencies Sono esclusi il gas naturale per il riscaldamento e l’energia elettrica dei negozi per i uali non here access to energy is compromised by infrastructural deficiencies emissionssonoIn disponibiliaition come i datito romdi emissionsconsumo thermal in uanto ue plants la tofatturazione theuse moementavvieneto prouce indirettamente o inustrialthe tramite company il canonesteam di ehicle e.g. Sri ana, thiopia. affitto o se il punto vendita gestito dai centri commerciali ospitanti e.g. Sri ana, thiopia. anleet, hot whichwater orare heating o . the Groups irect emissions, most o the other

In emissionsplants wher comee thermal rom thermalsystems plantsare inuse place to usingprouce ossil inustrial uels, steam 122 105 123 maintenancean hot wateris carrie or outheating regularly . to mae sure that they are operating

correctlyIn plants an, inwher accorancee thermal with systems local regulations are in orplace preentie using controls, ossil uels, measurementsmaintenance taen is carrie on the out burner regularly combustion to mae characteris sure thattics. they are operating

correctly an, in accorance with local regulations or preentie controls, ret n nret emssons tonnes o e measurements taen on the burner combustion characteristics. ret emssons ope

ret n nret emssons tonnes o Self-produced energy e Self2,420-produced MWh energy ret tore emssonselectricity an natural ope gas or heating are eclue, or which no consumption ata is aailable 2,420 MWh because billing taes place inirectly through the rental charges or i the sales outlet is manage by Emissions avoided the host shopping centres. Emissions869 t CO avoided2e he actors use to calculate the emissions were publishe by the epartment or nironment, 869 t CO2e oo tore ural electricity airs an natural in .gas or heating are eclue, or which no consumption ata is aailable because billing taes place inirectly through the rental charges or i the sales outlet is manage by the host shopping centres. 98 he actors use to calculate the emissions were publishe by the epartment or nironment, oo ural airs in .

97 98

97

In , the Groups total energy consumption came to ,, G

an total energy consumption emissions were , t e scope an scope maret base.

ret n nret ener onsmpton ret ener onsmpton rom nonrenewe sores atural gas , iesel , G , D Gasrom naturale ompn23 ees 550.413 Gasolioetrol rien cars 24.837 , GPLiesel cars 5.366 , rom nonrenewe sores atural gas , Dethane powere cars iesel , Auto a benzina 9.072 etrolrien ans G Auto a gasolio 61.343 iesel ans , rom ompn ees Auto a metano 86 etrolrien cars Vaniesel a benzinabuses 115 , iesel cars , Vanircrat a gasolio 91.586 , ethanepowere cars Busrom a renewegasolio sores 57.688 etrolrien ans Aereihotooltaic 2.680 , iesel ans , D nret ener onsmpton iesel buses , Fotovoltaico 8.713 lectricity , ircrat o which rom nonrenewable nret emssons ope Elettricità23 660.242 , sources lectricity ocation base , di cui da fonti non rinnovabili 346.077 o which rom renewable lectricity aret base , di cui da fonti rinnovabili 314.165 , sources hermal energy Energia termica 2.058 hermalIn , energy the Groups total energy consumption came to ,, , G ot emssons ope n an total energy consumption emissions were , t e scope ope ot onsmpton an scope maret base. rom nonrenewe sores ret n nret ener onsmpton Oltre alle emissioni dovute alla movimentazione della flotta aziendale, o calculate the inirect emissions, the Group use the location base ret ener onsmpton an maretbase methos he irst consiers the contribution mae by cheIn aitionsono il 2to8% emissionsdelle emissioni ue diretteto the del moement Gruppo, lao maggior the company parte ehicle romdelle non emissionirenewe derivano sores dagli impianti termici per la produzione di vapore aerage emission actors o the istribution networ use by the leet, which are o the Groups irect emissions, most o the other aturalad uso gas industriale e per la produzione di acqua calda per , il riscaldamento organisation or its electricity consumption. he maretbase metho emissions come rom thermal plants use to prouce inustrial steam rom ompn ees iesel(72%). , instea consiers the contribution mae by emission actors that an employees’ business travel. The emissions deriving from business travel Gan hot water or heating . , organisation has eliberately chosen by contractual orm or its electricity Negli stabilimenti dove sono presenti impianti termici con l’uso di rom ompn ees consumption. combustibiliIn plants fossiliwher evengono thermal effettuate systems periodiche are manutenziin placeoni usingin modo ossil uels, etrolrien cars , talemaintenance da assicurar isn ecarrie il corretto out funzionamentoregularly to e,mae secondo sure normativethat they locali are operating comparison o the two gies us the emissions aoie by the Group ieselo secondo cars controlli preventivi, vengono effettuate misurazioni , sulle correctly an, in accorance with local regulations or preentie controls, thans to its energy choices. ore speciically, in , more than ethanecaratteristichepowere dicars combustione dei bruciatori. measurements taen on the burner combustion characteristics. mssonsthousan erntonnes romo empoeee were treaoie, t o accountinge or o total etrolrien ans inirectmssons emissions. ern rom r tre ope E iesel ans , nret emssons ope Eret n nret emssons tonnes o e inally, in orer to calculate its energy an carbon ootprint, the Group iesel buses , Dret emssons ope has compare its consumption an emissions with the number o items ircrat , Gas naturale 28.110 prouce. romrom nonrenewerenewe sores sores mssons ern rom te se o re rs ope Gasolio 1.689 aturalhotooltaic gas , 2110 otmssons emssons ern Energyope rom trnintensity n tre ope Emissions intensity26 tore electricity an natural gas or heating are eclue, or which no consumption ata is aailable ner ntenst Wp mssons ntenst ep Dieselnretbecause ener billing onsmpton taes place inirectly through the rental charges or i the sales outlet 19 is manage by ope (KWh/pc) (KgCO2e/pc) 23 lectricitythe Sono host esclusi shopping il gas centres.naturale per il riscaldamento e l’energia elettrica dei negozi, per i quali non Gsono disponibili i dati di consumo in quanto la fatturazione avviene indirettamente tramite il canone 20di he actors use to calculate the emissions were publishe by the epartment or nironment, affittoo which o se ilrom punto nonvenditarenewable è gestito dai centri commerciali ospitanti. ot emssons 1,39 0,31 romoo ompn ural airsees in . , sources24 I fattori utilizzati per il calcolo delle emissioni sono stati pubblicati dal Department for Environment, etrolFoodo which driven& Rural rom Affairscars renewable (DEFRA) nel 2019. 590 , The Group has also calculated the environmental impacts deriving from sources Diesel cars 11 he actors use to calculate the emissions are 98 employees’ business travel. The emissions deriving from business travel hermal energy , - ethane104 powered cars electricity ocation base, incluing sel consumption o photooltaic energy, erna aret in 2019 base,come I ,to morewhere aailable, than otherwise12 thousanderna tonnes C 2e of which 91 ot onsmpton etroldriven vans deriving- thermalfrom energy air istricttravel. heat oran steam the – future . the Group aims to etend the he emissions intensity consiers maretbase irect an inirect emissions. Diesel vans 22 reporting scope also calculating emissions deriving from the use of

DieselIn aition buses to emissions ue to the moement o the company ehicle 92 driven car hire/shuttle. leet, which are o the Groups irect emissions, most o the other 99 ircraft 1 emissions come rom thermal plants use to prouce inustrial steam mssons ern rom empoee tre t o e ner een nretan hot emssons water or ope heating . mssons ern rom r tre ope Electricity ocation based 102 horthaul In plants where thermal systems are in place using ossil uels, Electricitymaintenance aret is carrie based out regularly to mae sure that they are operating 0 edium haul 29 Thermalcorrectly energy an, in accorance with local regulations or preentie controls, onghaul otmeasurements emssons taenope on the nburner combustion characteristics. mssons ern rom te se o re rs ope ope mssons“Ecodesign” ern Directive rom trn 2009/125/EC tre ope for energy saving. Growing use of ret n nret emssons tonnes o e ner ntenst Wp mssons ntenst ep ret emssons ope ational railway line 259 nternational railway line 1 To calculate the indirect emissions the Group used the locationbased and tore maretelectricity anbased natural gasmethods or heating areThe eclue, first orconsiders which no consumption the contributionata is aailable made by ot emssons becauseaverage billing taesemission place inirectly factors through theof rentalthe charges distribution or i the sales outletnetwor is manage used by by the the host shopping centres. organisation he actors use tofor calculate its theelectricity emissions wereconsumption. publishe by the epartmentThe maretor nironment,based method oo ural airs in . - instead considers the contribution made by emission factors that an The Group encourages the use of train travel instead of aircraft for organisation has deliberately chosen by contractual form for its electricity national- routes also in order – to limit the environmental impact of 98 consumption. employee travel. n this contet conference calls are encouraged and

other forms of smart woring to avoid corporate travel particularly if comparison of the two gives124 us the emissions avoided by the Group long 99distance. 125 thans to its energy choices. ore specifically in 2019 more than 2

thousand tonnes of C2e were avoided accounting for of total 100 ner een indirect emissions. inally in order to calculate its energy and carbon footprint the Group Every year the Caledonia Group maes maor investments in has compared its consumption and emissions with the number of items modernising its plants focussing the choice on cuttingedge technology produced. able to optimise performance and reduce energy consumption. or some time now it has been using ED lighting with controlled ner ntenst Wp mssons ntenst ep processes and high energy efficiency materials in respect of the EC “Ecodesign” Directive 2009/125/EC for energy saving. Growing use of low consumption high performance ED technology in stores offices and plants successfully rationalises the inclusion of light sources maing for concrete energy savings and lesser dispersion of heat into the environment. ll this results in reduced use of air conditioning systems 25 The factors used to calculate the emissions are and reduced technical lighting maintenance guaranteeing optimal visual - electricity ocationbased including selfconsumption of photovoltaic energy Terna 201 aret based 201 where available otherwise Terna 201 comfort for customers and employees alie. To date around 52 of - thermal energy District heat and steam – DE 2019. our stores only use ED technology lighting. 2 The emissions intensity considers maretbased direct and indirect emissions.

99

2 The factors used to calculate the emissions were published by the DE in 2019. n some cases emissions deriving from rental cars were supplied directly from the transport service provider.

100

By end 2023, we expect all the Group’s production plants to have low eneryBy endconsup 2023,tion we expect alllihts. the Group’shere productionpossile, plantswe toare have also low ipleentinenery consup sarttion lihtin lihts.systes here to control possile, luinosity. we are also ipleentin sart lihtin systes to control luinosity. The Group has also calculated the environmental impacts deriving from employees’ business travel. The emissions deriving from business travel ommer re roton re in 2019 come to more than 12 thousand tonnes C2e of which 91 ommer re roton re deriving from air travel. or the future the Group aims to etend the Goal 00 y 202 00 y 2023 reporting scope also calculating emissions deriving from the use of Goal 00 y 202 00 y 2023

driven car hire/shuttle. e are directin our technical choices to a liited use o air arriers mssons ern rom empoee tre t o e installede arenear directin entrances, our technicalprivilein choices door toclosure a liited in useperiods o air o arriers the mssons ern rom r tre ope reatestinstalled teperature near entrances, dierence, privileinso as to dooruarantee closure a stalein periods teperature o the horthaul in thereatest stores teperature and conseuently dierence, lesser so asener to yuarantee consuption. a stale teperature ediumhaul 29 in the stores and conseuently lesser enery consuption. ll technically osolete air conditionin systes have een replaced y onghaul ll technically osolete air conditionin systes have een replaced y hih enery eiciency systes, the use o low environental ipact mssons ern rom te se o re rs ope hih enery eiciency systes, the use o low environental ipact coolant ases and lesser acoustic ipact. aterpowered airconditionin mssons ern rom trn tre ope coolant ases and lesser acoustic ipact. aterpowered airconditionin systes, installed in ust a ew cases, have een urther reduced with ational railway line 259 systes, installed in ust a ew cases, have een urther reduced with the ai o eliinatin the entirely over the next ew years. nternational railway line 1 the ai o eliinatin the entirely over the next ew years. n order to assess the ost eneryintensive sectors and the eiciency ot emssons n order to assess the ost eneryintensive sectors and the eiciency o the relevant systes, we have eun an enery onitorin process, o the relevant systes, we have eun an enery onitorin process, whichwhich will wilinvolvel involve all theall theGroup’s Group’s plants. plants. TheThe Group Group has encourages also calculated the use the ofenvironmental train travel impactsinstead derivingof aircraft from for Byhe end heain 2023, ain eiciency we eiciency expect drives alldrives theipleented ipleentedGroup’s productiony ythe the Group plantsGroup were towere haveocussed ocussed low on on employees’national routesbusiness also travel. in Theorder emissionsto limit derivingthe environmental from business impact travel of eneryreducinreducin consup electricity electricitytion consuption consuption lihts. usedhere used or orpossile,lihtin lihtin sales wesales areoutlet outletalso areas areas inemployee 2019 come travel. to moren this than contet 12 thousandconference tonnes calls Care2e encouragedof which 91 and ipleentinworldwide,worldwide, with with estiatedsart estiated lihtin savins savinssystes o o,3to ,3control h, h, luinosity. thans thans to tothe the derivingother formsfrom airof travel.smart woringor the tofuture avoid the corporate Group aimstravel to particularlyetend the if installations.installations. n exaininn exainin the theproduction production plants, plants, the the renewal renewal o o allall reportinglong distance. scope also calculating emissions deriving from the use of lihtinlihtin plants plants towards towards low lowconsuption consuption systes systes is isat atan an advanced advanced driven car hire/shuttle. staestae in 20, in 20, ommerthe theain ain investents re investents were were rotonade ade in intaly,re taly, roatia, roatia, eria eria

mssons ern rom empoee tre t o e Goaland andri ana.ri ana. 00 y 202 00 y 2023 ner een mssons ern rom r tre ope 2020 also alsosaw sawthe thelaunch launch o o a onitorina onitorin capain capain o oall all theral theral Every yearhort thehaul Caledonia Group maes maor investments in plantsplants in allin productionall production sites sites to toreplace replace osolete osolete achines achines with with new, new, modernising its plants focussing the choice on cuttingedge technology e are directin our technical choices to a liited use o air arriers ediumhaul 29 lowconsuptionlowconsuption plants. plants. n total,n total, these these interventions interventions resulted resulted in insavins savins able to optimise performance and reduce energy consumption. installed near entrances, privilein door closure in periods o the onghaul in excessin excess o o thousand thousand h, h, ain ain or orore ore th anthan 2,00 2,00 tonnes tonnes mssons ern rom te se o re rs ope reatest teperature dierence, so as to uarantee a stale teperature or some time now it has been using ED lighting with controlled 2e eissions2e eissions avoided. avoided. in the stores and conseuently lesser enery consuption. mssonsprocesses ern and romhigh trnenergy tre efficiencyope materials in respect of the EC

“Ecodesign”ational Directive railway 2009/125/EC line for energy saving. Growing use259 of ll technically osolete air conditionin systes have een replaced y

low consumptionnternational high railway performance line ED technology in stores offices1 hih enery eiciency systes, the use o low environental ipact coolant ases and lesser acoustic ipact. aterpowered airconditionin otand emssonsplants successfully rationalises the inclusion of light sources maing systes, installed in ust a ew cases, have een urther reduced with for concrete energy savings and lesser dispersion of heat into the eton o ener onsmpton n emssons theeton ai o oeliinatin ener onsmpton the entirely n over emssons the next ew years. environment. ll this results in reduced use of air conditioning systems The Group encourages the use of train travel instead of aircraft for and reduced technical lighting maintenance guaranteeing optimal visual n order to assess the ost eneryintensive sectors and mssonsthe eiciency oe pe o nterenton stmte sns W mssons oe nationalcomfort routesfor customers also in andorder employees to limit alie.the environmentalTo date around impact 52 ofof pe o nterentono the relevant systes, we havestmte eun snsan enery W onitorin process,te te employee travel. n this contet conference calls are encouraged and which will involve all the Group’s plants. our stores only use ED technology lighting. eplaceent o lihtin systes with ,,000 2,3 other forms of smart woring to avoid corporate travel particularly if hetechnoloy ain eiciency drives ipleented y the Group were ocussed on By end 2023, we expect all the Group’s production plants to have low 2 long distance. he eissions avoided thans to enery eiciency ,,000interventions have een estiated 2,3usin the eplaceentreducin2 o lihtin electricity systes consuption with used or lihtin ,00sales outlet areas 2.2 eneryBy end 2023,consup wetion expect all thelihts. Group’s here production possile, plants we to arehave alsolow enewal heo location theraleissionsased plants avoidedeission thans actors to, enery 20. eiciency interventions have een estiated usin the technoloyworldwide, with estiated savins o ,3 h, thans to the eneryipleentin consup tion sart lihtin lihts. systes here to controlpossile, luinosity. we are also nstallationlocation oased photovoltaic eission actorsplants , 20. 2,000 .2 installations. n exainin the production plants, the renewal o all 2ipleentin sart lihtin systes to control luinosity. enewal o theral plants ,00 2.2 The factors used to calculate the emissions were published by the DE in 2019. n some ot ner een lihtin101 plants towards low consuption systes is at an advanced cases emissions deriving from rental cars were supplied directly from the transport service provider. nstallation o photovoltaic plants 2,000 .2 Commercial Area Production Area stae101 in 20, the ain investents were ade in taly, roatia, eria Every year the ommerCaledonia re Group maesroton maor reinvestments in ot and ri ana. modernising its plantsommer focussing re 100%the choice LED onroton cutting100% edgere LEDtechnology hans to the interventions descried, the Group has eneited ro 100Goal Goal00 y 202 00 y 2023 able to optimise performance and byreduce 2024 energy consumption.by 2023 20 ultiplealso saw advantaes, the launch noto onlya onitorin in ters capaino enery o savinsall theral ut also Goal 00 y 202 00 y 2023

plantshans eissionsin allto theproduction avoided interventions sitesin relation todescried, replace to such osoletethe consuption Group achines has i eneitedwewith assuenew, ro that or some time now it has been using ED lighting with controlled lowconsuptionthe consuption plants. coesn total, ro these electricity interventions produced resulted ro ossilin savins uels. processese are directinand high our energy technical efficiency choices materials to a liited in respectuse o ofair thearriers EC ultiple advantaes, not only in ters o enery savins ut also e are directin our technical choices to a liited use o air arriers in excess o thousand h, ain or ore than 2,00 tonnes “Ecodesign”installed nearDirective entrances, 2009/125/EC privilein for doorenergy closure saving. in Growingperiods useo theof eissions avoided in relation to such consuption i we assue that installed near entrances, privilein door closure in periods o the 2e eissions avoided. lowreatest consumption teperature high dierence, performance so asED to uaranteetechnology a stalein stores teperature offices the consuption coes ro electricity produced ro ossil uels. reatest teperature dierence, so as to uarantee a stale teperature andin plantsthe stores successfully and conseuently rationalises lesser the inclusionenery consuption.of light sources maing esponse osts mnement in the stores and conseuently lesser enery consuption. for concrete energy savings and lesser dispersion of heat into the ll technically osolete air conditionin systes have een replaced y Logistics has always been a strategic part of the Calzedonia Group’s ll technically osolete air conditionin systes have een replaced y environment.hih enery ll eiciency this results systes, in reduced the use use o of lowair environentalconditioning systemsipact esponseactivities. ur osts distriution mnement centres prepare continuous and ashion products hih enery eiciency systes, the use o low environental ipact andcoolant reduce asesd technical and lesser lighting acoustic maintenance ipact. ater guaranteeingpowered airoptimalconditionin visual every day to replenish the stocs o the sales outlets in taly and coolant ases and lesser acoustic ipact. aterpowered airconditionin Logistics has always been a strategic part of the Calzedonia Group’s comfortsystes, for installedcustomers in ustand a employeesew cases, alie.have Toeen date urther around reduced 52 with of etonaroad, o ener and sendonsmpton out new n articles emssons every wee. oursystes,the stores ai oinstalledonly eliinatin use in EDust the technologya ewentirely cases, lighting.over have the eennext ewurther years. reduced with activities. ur distriution centres prepare continuous and ashion products the ai o eliinatin the entirely over the next ew years. everyMost day of tothe replenish Group’s storesthe stocs can, ifo necessary, the sales mssonsreceive outlets goods oein talyevery andday. pe o nterenton stmte sns W n order to assess the ost eneryintensive sectors and the eiciency te aroad,he andstore send restocin out new process articles is everysupported wee. y the close interation o on theorder relevant to assess systes, the ostwe haveenery eunintensive an enerysectors onitorinand the eiciencyprocess, the various coputer systes involved in the dierent phases o the whicho the wilrelevantl involve systes, all the weGroup’s have plants.eun an enery onitorin process, Most of the Group’s stores can, if necessary, receive goods every day. low ro the issue o an order on the sales outlet to the veriication 2 which will involve all the Group’s plants. 2 heThe factorsain usedeiciency to calculate drives the emissionsipleented were publishedy the byGroup the DE were in ocussed2019. n someon hehe eissionsostore oods avoidedre stocinavailaility thans processto eneryin distriution eiciencyis supported interventions centres y have andthe een the closeestiated ph ysicalinteration usin oveentthe o cases emissions deriving from rental cars were supplied directly from the transport service provider. locationased eission actors , 20. reducinhe ain electricityeiciency consuptiondrives ipleented used yor thelihtin Group sales were outletocussed areas on the invarious the warehouse.coputer systes involved in the dierent phases o the worldwide,reducin electricitywith estiated consuption savins usedo ,3or lihtinh, thanssales outletto the areas low ro the issue o an order on the sales outlet to the veriication e try to locate our distriution plators strateically or distriution to 100installations.worldwide, withn estiatedexainin savinsthe production o126 ,3 plants,h, thethans renewal to the o all 101o oods availaility in distriution127 centres and the physical oveent the stores and, where possile, near the production plants, which are lihtininstallations. plants n towardsexainin low theconsuption production systesplants, isthe atrenewal an advanced o all in the warehouse. also owned y the Group. his choice allows us to reduce the tie staelihtin in plants20, towardsthe ain lowinvestents consuption were systesade in istaly, at roatia,an advanced eria e andtry toener locatey necessary our distriution or transer, plators as well strateically as to recycle or distriutionpacain andto andstae ri in ana.20, the ain investents were ade in taly, roatia, eria and ri ana. the returnstores itand, to actories,where possile,which can near reuse the it productionup to seven plants, ties. whichdditionally, are 20 also saw the launch o a onitorin capain o all theral also theowned ites y are the sent Group. out hiswithout choice haners, allows therey us toreducin reduce thethe annualtie plants20 alsoin allsaw production the launch sites oto a replaceonitorin osolete capain achines o allwith theral new, and consuptionenery necessary o plastic or transer,and optiisin as well transport. as to recycle pacain and lowplantsconsuption in all production plants. nsites total, to thesereplace interventions osolete achinesresulted inwith savins new, returnll it ourto actories,loistics structureswhich can havereuse een it up uilt to sevenin copliance ties. dditionally, with recent inlow excessconsuption o plants.thousand n total,h, theseain interventions or ore resultedthan 2,00 in savinstonnes the earthuaeites are protectionsent out standards.without haners, therey reducin the annual in excess o thousand h, ain or ore than 2,00 tonnes 2e eissions avoided. consuption o plastic and optiisin transport. 2e eissions avoided. r strton entres ll our loistics structures have een uilt in copliance with recent • allese di ppeano earthuae protection standards. • astanaro r strton entres • aradin eton o ener onsmpton n emssons • allese di ppeano eton o ener onsmpton n emssons • an aolo B • astanaro mssons oe • pe o nterenton stmte sns W hanhai mssonst oee • pe o nterenton stmte sns W aradin te ransport is entrusted to external copanies, connected y coputer to • anthe aoloaledonia B Group copanies. ur custoer service constantly

2 he eissions avoided thans to enery eiciency interventions have een estiated usin the • hanhai location2 he asedeissions eission avoided actors thans , to enery 20. eiciency interventions have een estiated usin the 102 locationased eission actors , 20. ransport is entrusted to external copanies, connected y coputer to the aledonia Group copanies. ur custoer service constantly 101 101 102

eplaceent o lihtin systes with ,,000 2,3 technoloy enewal o theral plants ,00 2.2 nstallation o photovoltaic plants 2,000 .2 ot

hans to the interventions descried, the Group has eneited ro ultiple advantaes, not only in ters o enery savins ut also eissions avoided in relation to such consuption i we assue that the consuption coes ro electricity produced ro ossil uels.

esponse osts mnement

Logistics has always been a strategic part of the Calzedonia Group’s controlscontrols te teservice service level levelof transporters,of transporters, verifying verifying return timereturn and time and activities. ur distriution centres prepare continuous and ashion products disservicesdisservices troug troug te relationsipte relationsip it teit sales te outlets.sales outlets. every day to replenish the stocs o the sales outlets in taly and controls the service level of transporters, verifying return tie and aroad, and send out new articles every wee. disservicesn ncollaboration collaboration through it the itte relationship supplierste suppliers ofwith logistics ofthe logistics salesservices, outlets. services, te aledonia te aledonia Most of the Group’s stores can, if necessary, receive goods every day. nroup collaborationroup as asstarted startedwith to the monitorto suppliersmonitor 2 emissionsof 2logistics emissions deriving services, derivingfrom thete from Calzedoniatransport te transport of ofits itsproducts products and andra ramaterials. materials. he store restocin process is supported y the close interation o Group has started to onitor C eissions deriving fro the transport the various coputer systes involved in the dierent phases o the ofn itsn201, products201, it asit and asestimated rawestimated aterials. tat tesetat teseemissions emissions totalled totalledapproima approimately tely low ro the issue o an order on the sales outlet to the veriication 2. million tonnes 2e. Te most used transport is by road 0, n 2., million it was tonnes estiated 2e.that Te these most eissions used transport totalled isapproia by roadtely 0, o oods availaility in distriution centres and the physical oveent folloed by air 23. folloed by air 23. in the warehouse. . illion tonnes Ce. he ost used transport is by road , followedosts byemssons air . ope e try to locate our distriution plators strateically or distriution to osts emssons ope the stores and, where possile, near the production plants, which are pe o trnsport mssons t e ostspe o emssonstrnsport ope mssons t e also owned y the Group. his choice allows us to reduce the tie oad 1,,032 pe o trnsport mssons t e and enery necessary or transer, as well as to recycle pacain and ir oad 0, 1,,032 return it to actories, which can reuse it up to seven ties. dditionally, oad ,, eair 4,2 0, the ites are sent out without haners, therey reducin the annual ir , ombinedea ,2 4,2 consuption o plastic and optiisin transport. ea , otombined ,2 ll our loistics structures have een uilt in copliance with recent Cobined , earthuae protection standards. Teot roups logistics aderes to guidelines tat elp ensure te efficiency ot of te system, troug simplifying and standardising areouse activities r strton entres Te roups logistics aderes to guidelines tat elp ensure te efficiency heas mucGroups as logisticspossible adheres and assuring to guidelines te constant that help collaboration ensure the it efficiency our • allese di ppeano of te system, troug simplifying and standardising areouse activities ofpartners the syste, in orderthrough to siplifyingalays guaranteeand standardising a ig warehouselevel of activitiesplant as muc as possible and assuring te constant collaboration it our • astanaro asualityefficiency. uch as possible and assuring the constant collaboration with our partners in order to alays guarantee a ig level of plant • aradin partnersonstant inattention order is topaid alwaysto digitising guarantee documents a highissued levelas mucof asplant ualityefficiency. ualityefficiency. • an aolo B possible. n te last year alone, e ave reduced te printed paper neededonstant to andle attention our deliveriesis paid toorldide digitising by documentsapproimately issued . as muc as • hanhai Constant attention is paid to digitising docuents issued as uch as possible.acagingpossible. n si esthen teforlast telastyear finised yearalone, alone,product we have eare avereduceddesigned reduced thein suc printedte a printed aypaper paper ransport is entrusted to external copanies, connected y coputer to neededas neededto tooptimise handleto andle space our ourdeliveriesitin deliveries te worldwide veicles, orldide bytereby approiately by approimatelyminimising . partial . the aledonia Group copanies. ur custoer service constantly loads. controls te service level of transporters, verifying return time and acagingacaging sizes si esfor thefor tefinished finised product product are designedare designed in such in asuc way a ay disservices troug te relationsip it te sales outlets. or online customers, e ave activated te collect and return service 102 as asto tooptiise optimise space space within itin the vehicles,te veicles, thereby tereby iniising minimising partial partial n collaboration it te suppliers of logistics services, te aledonia loads.at loads.our stores. n 201, tis saved around 4,000 deliveries.

roup as started to monitor 2 emissions deriving from te transport ort orteon lineonend line custoers,of tecustomers, season, we haveee avecollectactivated activatedall unsoldthe collect testoc collect andfor returnteand fasion returnservice service of its products and ra materials. collection from our stores. Te items are ten sorted, ceced and re at ourat ourstores. stores. n ,n 201, this tissaved saved around around , 4,000 deliveries. deliveries. n 201, it as estimated tat tese emissions totalled approimately pacaged to be returned for sale in our outlets. t tthe teend endof theof teseason, season, we collecte collect all unsold all unsold stoc stocfor the for fashion te fasion 2. million tonnes 2e. Te most used transport is by road 0, Togeter it unsold stoc, e also collect articles it minor flas. folloed by air 23. collection fro our stores. he ites are then sorted, checed and re Tesecollection items, fromic our are stores. considered Te itemsas second are tenuality sorted, garment ceced, are and re pacagedpacaged to beto returnedbe returned for salefor salein our in outlets.our outlets. osts emssons ope ogether with unsold stoc, we also collect articles with inor flaws. pe o trnsport mssons t e Togeter it unsold stoc, e also collect articles it minor flas. hese ites, which are considered as second uality garent, are oad 1,,032 Tese items, ic are considered as second uality garment, are 2 ir 0, ceced Te estimate carefully of 2e andemissions duly relative noted, to air, beforesea and roadbeing transport put ecludingup for msale relative in toour “combined” transport, i.e. carried out using different means of transport, for ic it is not possible ea 4,2 outletsto distinguis or tedonated m travelled to oncarity. road from te oter types, as been prepared using an average emissions factor publised by te E 201 epartment for usiness, Energy ndustrial trategy ombined ,2 or, ere available, on te basis of certified reports supplied by te logistics partners. Te estimate he estiate of Ce eissions relative to air, sea and road transport ecluding relative to ot of 2 2e emissions relative to transport by sea as prepared considering an average eigt of 22.t Te estimate of 2e emissions relative to air, sea and road transport ecluding m relative to “combined”and 31t respectively transport, fori.e. TEUcarried 20’ outand using40’. different means of transport, for which it is not possible to distinguish“combined” the transport, travelled i.e. oncarried road outfro using the otherdifferent types, mea hasns ofbeen transport, prepared for using ic an it averageis not possible Te roups logistics aderes to guidelines tat elp ensure te efficiency of te system, troug simplifying and standardising areouse activities eissionsto distinguis factor published te m bytravelled the on road epartentfrom te oter for usiness,types, asnergy been preparedndustrial usingtrategy an average or, whereemissions available, factor on publised the basis by of tecertified E reports201 epartmentsupplied by forthe usiness,logistics partners. Energy he ndustrialestiate trategy as muc as possible and assuring te constant collaboration it our of Cor,e ereeissions av ailable,relative onto tetransport basis byof seacertified was preparedreports suppliedconsidering by ante averagelogistics weightpartners. of .tTe estimate

partners in order to alays guarantee a ig level of plant and103 of31t respectively2e emissions for TEUrelative 20’ toand transport 40’. by sea as prepared considering an average eigt of 22.t ualityefficiency. and 31t respectively for TEU 20’ and 40’.

onstant attention is paid to digitising documents issued as muc as possible. n te last year alone, e ave reduced te printed paper 128 103 129 needed to andle our deliveries orldide by approimately . 103 acaging sies for te finised product are designed in suc a ay as to optimise space itin te veicles, tereby minimising partial loads.

or online customers, e ave activated te collect and return service at our stores. n 201, tis saved around 4,000 deliveries.

t te end of te season, e collect all unsold stoc for te fasion collection from our stores. Te items are ten sorted, ceced and re pacaged to be returned for sale in our outlets.

Togeter it unsold stoc, e also collect articles it minor flas. Tese items, ic are considered as second uality garment, are

2 Te estimate of 2e emissions relative to air, sea and road transport ecluding m relative to “combined” transport, i.e. carried out using different means of transport, for ic it is not possible to distinguis te m travelled on road from te oter types, as been prepared using an average emissions factor publised by te E 201 epartment for usiness, Energy ndustrial trategy or, ere available, on te basis of certified reports supplied by te logistics partners. Te estimate

of 2e emissions relative to transport by sea as prepared considering an average eigt of 22.t and 31t respectively for TEU 20’ and 40’.

103

104

nnees

mpoees proesson teor n ener en Women ot nres wt seere onseenes tt 4 2 ountry anagers lant 0.2 0.1 orre t wor en ets anagers taly anagers reporting to ountry 0. 0. Europe 1 anagers lant anagers merica itecollar 1.2 3. sia 3 2 ales staff 0.3 2.3 frica tore staff 1.0 30.3 luecollar .3 3. ot

rnoer ener n e ret no en omen 30 ≥ 30 ot Employees ired 1,104 2,41 22,34 4,24 Employees left 0 23,130 20,03 3,3

rnoer eorp re no t rope mer s r

Employees ired 1,3 14,1 40 ,4

Employees left 1,420 13,3 0 1,121 1,434

nres n empoee nes en Women ot nres reore t wor n te worpe taly 12 33 Europe 22 20 merica 1 sia 2 2,22 frica rn ommte taly 3 23 Europe 4 merica sia frica

105

130 131

106

other service companies31 hese companies have hoever nonmaterial impacts etoooMethodological note note ny further limits to this scope have been duly indicated in the document eportn stnrs ppe other service companies31 hese companies have hoever nonmaterial eportnimpacts proess Te aledonia roup ustainability eport contains information about environmental, social and staffrelated topics, as ell as respect for heny preparationfurther limits of tothe thisustainability scope have eport been is basedduly indicatedon a structured in the uman rigts and te figt against corruption, useful to ensuring a reportindocument process that involves the various corporate departments that proper understanding of te activities carried out and teir impact, as contributed toards the identification and assessment of the material eportn proess ell as te roup performance and results. topics proects and sinificant initiatives to be described in the document heand datapreparation collection of theanalysis ustainability and consolidation eport is phasebased ithon athe structured role of Tis eport as been prepared in compliance it te tandards reportinverifyin andprocess validatin that involvesall the theinformation various ivencorporate in thedepartments eport eachthat core option, publised in 201 by te lobal eporting nitiative contributedinsofar as undertoards their the remit identifica tion and assessment of the material and in 201 it reference to te ealt and safety at or aspects topics proects and sinificant initiatives to be described in the document 403 and ater and effluents 303. he ustainability eport ill be published on the corporate ebsite so asand todata mae collection it available analysis transparently and consolidation to all staeholders phase ith the role of Te is an independent international organisation ose standards verifyin and validatin all the information iven in the eport each are today te most idespread and best recognised orldide in terms eportninsofar as under prnpes their remit of reporting on economic, environmental and social impacts. n order to he ustainabilityidentification eportand reportin ill be ofpublished the contents on the ofcorporate this ustainability ebsite so facilitate te reader in finding information itin te document, pages eas portto maetoo itinto available account transparently the G principlesto all staeholders of relevance inclusivity 13143 give te nde, namely te inde of te contents reported. sustainability contet and completeness n order to define the information Te eport as been prepared according to te principle of materiality, ualityeportn criteria prnpes and reportin scope the G principles of balance of ic caracterises te tandards. Te topics covered in te eport hepositive identification and neative and reportinaspects ereof thealso contents applied of iththis comparabilityustainability are tose tat, folloing a materiality analysis and assessment described eaccuracyport too timeliness into account clarity theand Greliability principles of relevance inclusivity in pages 3334 of tis document, are considered relevant insofar as sustainability contet and completeness n order to define the information able to reflect the social and environmental impacts of the Group’s uality criteria and reportin scope the G principles of balance of business or influence te decisions of its staeolders. positive and neative aspects ere also applied ith comparability Te data given in tis eport refers to 201 only, insofar as, accuracy timeliness clarity and reliability during te first publication of te ustainability eport, te decision as made to provide a summary and ualitative comparison it respect to te previous years. Te roup ill provide te relative comparison it ualitativeuantitative data starting te net year. eportn sope

Te ualitative and uantitative information and data given in te 201 ustainability eport refers to te aledonia roup performance (hereinafter the “Group” or “Calzedonia”) for the financial year ended 31 ecember 201. Te eport includes te data of te parent company aledonia olding p and its subsidiaries consolidated on a lineby line basis, it te eception of te company aledonia ucursal Estrangera ndorra and Eme ro d.o.o., for ic it as not possible to promptly and effectively organise te nonfinancial information collection process as ell as its agricultural and real estate companies30 and

31 30 ep s.r.l., Testil ova d.o.o., ris 2004 s.r.l., almor Trading ltd, orso 2 mmobiliare nosocial srl Calzedonia nvestments srl s.r.l., ve 10 s.r.l., mmobiliare anta roce s.n.c., ittem s.r.l., erona mmobiliare s.r.l., alace srl and ociet gricola gribel s.s. 108

132 133 107 31 nosocial srl Calzedonia nvestments srl

108

esponsible supply chain rocurement practices uppliers hole Group e nn te mter tops n te manaement (G ) Community uppliers

stnrs raceability of the chain and aretin and uppliers hole Group labellin labellin (G 1) Customers nery (G 3) W fficient use of resources and nvironment ater and effluents hole Group fiht aainst climate chane (G 33) uppliers

ttraction and developin missions (G 3) mployment (G hole Group Community talent 1) esponsible procurement and nvironment nvironment consumption of materials aterials (G 31) hole Group uppliers rainin and taff trainin and development hole Group Customers esponsible pacain and education (G ) ffluents and aste nvironment hole Group aste manaement (G 3) uppliers iversity and eual espect for the environment uality of the orplace and opportunities (G Community nvironmental nvironment ) hole Group Customers in the sales outlets and hole Group uppliers eople respect for human rihts compliance (G uppliers factories Customers ondiscrimination 3) (G ) Customer health and Customers roduct uality and safety hole Group safety (G 1) uppliers ccupational health Community orer health and safety and safety (G hole Group Customers ith reards to the 3) uppliers topic in uestion Corporate elfare and (not directly related rainin and hole Group Customers roduct to a opicpecific incentive systems education (G ) roduct and process nvironment G tandard) hole Group Customers sustainability Calzedonia reports Customer satisfaction and General disclosures uppliers hole Group Customers the manaement ecellence of service (G 13) approach taen and ith reards to the the related indicators in the document topic in uestion (not directly related General disclosures to a opicpecific earness to the customer an (G 1) G tandard) omnichannel approach and hole Group Calzedonia reports Customers nticorruption (G diitisation Customer the manaement ) Community thics and interity in Customers approach taen and nvironmental hole Group business manaement uppliers the related indicators compliance (G Governance nvironment in the document 3)

ocioeconomic Customer privacy compliance (G ata security and protection hole Group Customers (G 1) 1)

Customers aretin and communication aterials (G 31) Corporate overnance General disclosures hole Group Community hole Group Community (G 1)

109 110

134 135 GRI ontent neContent Index iversity and eual opportunity (G ) ae number isclosure escription of the indicator missions conomic performance otes Contribution toards social ell (G 1) Community Community G 1 G 1 bein and the community hole Group ndirect economic G impacts (G 3) 11 ranization name ae 1 ctivities main brands products and 1 ae 11 or services lace here the oranizations 13 ac cover headuarters is located umber of countries in hich the 1 ae 113 oranization operates

1 nership structure and leal form ae 3

1 arets served ae 113 1 ize of the oranization ae 13 nformation on employees and other 1 ae orers 1 escription of the supply chain ae 3

inificant chanes durin the reportin here have been 11 period reardin Group size structure no sinificant onership or supply chain chanes

ethod of application of the prudential 111 ae principle or approach doption of eternal codes and 11 principles in the economic social and ae 3 environmental fields embership in associations or 113 oranizations of national or international ae 3 support G tatement by the Chairman and the 11 ae Chief ecutive fficer C G

alues principles standards and rules 11 ae 3 of conduct ithin the company

GC 11 Corporate overnance structure ae 3

111 112

136 137 1 ist of staeholders involved ae 3 CC C CC ercentae of employees covered by G 1 CC C 1 11 ae collective barainin areements G 13 anaement approach 1 ae irect economic value enerated and dentification and selection process of 11 ae 1 ae 3 distributed the staeholders to be involved G 3 C CC C 1 13 pproach to staeholder enaement ae 33 G 13 anaement approach 1 ae nfrastructure investments and financed 31 ae ey and critical aspects emerin from services 1 staeholder enaement and related ae 33 G C CC 1 actions (staeholder enaement) G 13 anaement approach 1 ae 3 G CC ercentae of ependiture concentrated ist of companies included in the 1 on local suppliers in relation to the ae 3 consolidated financial statements and 1 ae 13133 most sinificant operatin offices indication of companies not included in the report G C 1 G 13 anaement approach 1 ae 313 rocess of definin the contents of the 1 ae 133 1313 ny episodes of corruption found and report and the perimeter of each aspect 3 ae 3 corrective activities implemented

1 ist of aspects identified as material ae 3 C CC G 31 1 planation of the effects of any his is the first chanes to information included in ae 131 1 ustainability G 13 anaement approach 1 previous financial statements and 11 eport reasons for such chanes aterials used divided by eiht and ae 311 volume 1111111 his is the first inificant chanes compared to the 1 ustainability ercentae of materials used that come previous reportin period 31 ae 11 eport from recyclin 1 eportin period ae 13 ecovered or reenerated products and 313 ae 1 his is the first related pacain materials ate of publication of the most recent 11 ustainability financial statements G 3 G 1 eport ae 11 11 1 eportin periodicity early G 13 anaement approach 1 113 11 seful contacts and addresses for nery consumption ithin the 13 reuestin information on the report and ac cover 31 ae 113 oranization its contents nery consumption outside the G content inde and choice of the in ae 13 and this 3 ae 131 1 1 oranization accordance option G Content nde 33 nery intensity ae 1 o eternal assurance as 3 eduction of enery consumption ae 1 1 ternal attestation conducted on this G 33 CG 1 ustainability eport G 13 anaement approach 1 ae 1 1111

113 114

138 139 nteraction ith ater as a shared articipation and consultation of orers 331 ae 1111 resource 3 and communication in occupational health ae anaement of impacts related to ater and safety 33 ae 11 dischare rainin of orers on occupational 3 ae 1 333 ater ithdraal ae 11 health and safety G 3 1 3 romotion of the health of orers ae ae 11 11 G 13 anaement approach 1 131 1 revention and mitiation of health irect reenhouse as emissions (cope 3 impacts and occupational safety ithin ae 31 ae 1 1) commercial relations

Greenhouse as emissions enerated by ae 3 131 3 ae 1 enery consumption (cope ) he Group maes little use of ther indirect reenhouse as emissions 33 ae 11 temporary aency (cope 3) orers therefore Greenhouse as (GG) emissions 3 ae 1 the statistics intensity relatin to accidents 3 ccidents at or 3 eduction of reenhouse as emissions ae 1 are not reported for all orers ho G 3 CG 1 are not employees G 13 anaement approach 1 ae 1 111 but hose or aste produced by type and method of and or orplace 3 ae 1 disposal is under the control of the oranization G 3 CC 1 G G C 1 G 13 anaement approach 1 ae 11 G 13 anaement approach 1 ae onetary value of sinificant fines and number of nonmonetary sanctions for mployee sills refresher prorams and 31 ae 1 ae 3 noncompliance ith environmental transition assistance prorams reulations and las ercentae of employees receivin C C CC 3 periodic assessment of performance and ae 1 G 1 1 professional development

G 13 anaement approach 1 ae G 1 otal number and rate of hirin and 11 ae 13 G 13 anaement approach 1 ae staff turnover G 3 1 Composition of overnance bodies and breadon of employees by cateory G 13 anaement approach 1 ae ae 1 ith respect to ender ae belonin ccupational health and safety 1 31 ae 1 to protected cateories and other manaement system indicators of diversity azard identification ris assessment 3 ae and investiation of accidents atio of basic salary and pay of ae omen to men 33 ccupational medicine services ae G C 1

115 116

140 141 G 13 anaement approach 1 ae ontt ets

ny episodes of discrimination found 1 ae ederico raboni – ustainability anaer and corrective actions implemented edericofrabonicalzedoniait G 1 C 1 estere oe G 13 anaement approach 1 ae

ercentae of product and service eon on p 11 cateories for hich health and safety ae alcesine () – ia ortici mberto rimo n 3 impacts are assessed e t otal number of cases of non uro compliance ith reulations and voluntary hare capital 1 codes reardin the impacts on the ae erona Companies ouse and a Code no 33 health and safety of products and services durin their life cycle con dmin nde () no 3

G 1 G G 1 G 13 anaement approach 1 ae 111

ype of information relatin to the

products and services reuired by the 11 procedures and percentae of sinificant ae 1 products and services subect to such information reuirements

otal number of cases of non compliance ith reulations or voluntary 1 ae 11 codes concernin information and labelin of products services

G 1 C C 1 G 13 anaement approach 1 ae

umber of documented complaints 11 related to privacy violations and loss of ae consumer data

G 1 CCC CC 1 G 13 anaement approach 1 ae 33 oncompliance ith social and economic 11 ae 3 las and reulations

117

142 143

118

Sustainability Report