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Tenant Manual TENANT MANUAL (2017) 475 Riverside Drive New York, NY 10115 (212) 870-2200 • (212) 870-2440 fax www.interchurch-center.org TIC TENANT MANUAL (2017) TABLE OF CONTENTS1 TOPIC Page(s) TABLE OF CONTENTS ii – iv MESSAGE FROM EXECUTIVE DIRECTOR 5 MISSION STATEMENT 6 INTRODUCTION TO THE INTERCHURCH CENTER 7 ADMINISTRATION & EMERGENCY PHONE NUMBERS 8 THE BUILDING 9 – 52 Access Hours & Special Days 9 Emergencies 9 Holidays 9 Inclement Weather 9 Building Pass & Personnel Data Form (employees) 9 – 11 Orientation 11 Regulations 11 – 18 Fire Protection 11 – 13 o Alarms & Advice o Fire Alarm Procedures o Handicapped Personnel o Signals o Stairways General 14 o Alcoholic Beverages o Corridors & Lobbies o Drugs o Gambling o Recycling Requirements o Signs & Posters o Vendors, Solicitors, Private Business Non-Fire Hazards 14 - 15 o Elevator Entrapment Guidelines ADDENDUM A – Rules & Regulations 16 – 18 Security Policy 19 – 21 Checkpoints 19 Deliveries / Pick-ups 19 Inspections & Permits (packages & equipment) 19 Keys 19 Passes 19 – 20 o Visitor Pass Problems 20 Reception Desk 20 Sign-in Procedures 21 1 ADDENDUMS were prepared to assist tenants in using the resources of the building. They include detailed information in regard to TIC’s Rules & Regulations, Services, Rates and Special Services. ii 5/10/2017ja TIC TENANT MANUAL (2017) TOC (cont’d.) TOPIC Page(s) Tenant Agency Responsibility 21 Services 21 – 40 Building 21 – 22 o Before & After Business Hours o Cleaning o Heating, Ventilation & Air Conditioning o Maintenance - Tenant Agency Space ADDENDUM B – Cleaning Services 23 ADDENDUM C – Service Rates: Day Time Hours 24 ADDENDUM D – Service Rates: After Hours 25 ADDENDUM E - Electricity Surcharge 26 Food Service 27 o Cafeteria . Eat-In Service . Take-Out Service o Catering (above 1st Floor) o Clean-up Mail Service 28 – 29 o Incoming o Interoffice o Outgoing o Shipping & Receiving Meeting Rooms (Common Space) 29 – 36 o Equipment o Regulations o Reservations o Rooms ADDENDUM F – Meeting Rooms 32 ADDENDUM G – The Chapel 33 – 36 Notices / Messages 37 o Agency Space o Elevators o General Notice Board o Kiosk / Flat Screen Parking 37 – 39 o Availability o Guest Parking o Hours of Operation o Motorcycles & Bicycles o Permits o Responsibilities of Tenant Agencies o Riverside Church Garage o Special Use iii 5/10/2017ja TIC TENANT MANUAL (2017) TOC (cont’d.) TOPIC Page(s) Voice & Data 39 - 40 o Additions, Changes, Moves o Billing o Data Services o Help Desk o Tenant Networks o Voice Services Special Services 40 – 51 Ecumenical Special Events 40 Exhibits 40 – 46 ADDENDUM H – Exhibit Proposal Guidelines 41 – 44 ADDENDUM I – Exhibit(s) Application 45 – 46 Lactation Room 47 Library & Archives 47 – 48 o Archival Services o Books o Clientele Morningside Area Alliance (community resource) 48 Music 48 o Choirs o Wednesday Noonday Concerts Wellness Center 48 – 51 o Blood Drives o Exercise Classes o Fitness Center o Health Fair o Immunizations o Mammograms o Training & Certification ADDENDUM J - Medical Services Fees 50 ADDENDUM K – Medical Emergency Response Protocol 51 Supplementary Services 52 Automated Teller Machine 52 Lost & Found 52 Restrooms (lower level) 52 Showers 52 Telephones 52 o House o Public CHANGES AND EXCEPTIONS 53 iv 5/10/2017ja TIC TENANT MANUAL (2017) MESSAGE FROM EXECUTIVE DIRECTOR The Interchurch Center was conceived in the 1950’s as a visible symbol of Christian cooperation; an instrument for encouraging such cooperation; and, as a high-caliber, affordable office building for non-profit agencies. TIC soon expanded its vision to embrace not only the ecumenical movement but also the interfaith movement. In so doing, it now houses agencies whose concerns include religion, education, culture and social services. TIC offers a collaborative and consensus-building setting, with the goal to provide a positive working environment for religious and non-profit groups conducive to the achievement of their respective missions. Welcome! 5 5/10/2017ja TIC TENANT MANUAL (2017) MISSION STATEMENT The Interchurch Center is owned and managed under the auspices of several Christian organizations as a Class A office facility, with the mission to provide a working environment that is conducive to ecumenism and interreligious involvement. To further this Mission, The Interchurch Center: Maintains a high quality, state-of-the-art building with superior accessibility and a range of convenient tenant-related services; Draws on traditions of hospitality within the Christian heritage, which intentionally promote a sense of community and respect for diverse religious views; Establishes programs that support Tenant Agencies, and offers opportunities for networking and exchange among all tenants; Seeks to be a positive presence in the surrounding neighborhood and New York City. 6 5/10/2017ja TIC TENANT MANUAL (2017) INTRODUCTION TO THE INTERCHURCH CENTER Welcome to The Interchurch Center (“TIC”). This manual is designed to provide factual information to enable all members of TIC’s “family” to understand our operations and to achieve a high degree of mutual support and good will as we work together in this rather special building. It contains helpful information as well as selected rules and regulations to assist occupants. (Additional rules and regulations are set forth in each Tenant Agency’s respective lease.) Changes to the rules and regulations are made known by interim announcements to the heads of Tenant Agencies for all building occupants. TIC is organized on a non-profit basis. Ordinary costs are shared by tenant organizations in several ways. The basic costs of operation and maintenance—heat, electricity, cleaning, elevator service, etc.—plus depreciation and a capital projects fund are recovered through rent that reflects a professional judgment on the relative values of leased space. Monthly charges, based upon experience, are adjusted the following year with a final charge or credit after the annual audit. The cost of the telephone system, in which Tenant Agencies participate, is recovered through a billing system based upon telephone usage. Above-normal costs are paid by that Tenant Agency, which places a work order for special services, e.g., after-hours need for heat or air conditioning, security, occasional special porter service, as well as the painting of tenant-occupied areas. Twelve organizations contributed working capital to start TIC, loaning a portion of the money needed for construction. (The bulk of the money required was obtained through a commercial loan; there were also gifts from individuals and foundations.) These bodies, known as the Beneficiary Board (the “Corporation”), appoint “members” to this Board. Ultimate responsibility for TIC rests upon the Corporation members. The Corporation annually elects a board of 22 trustees. The Trustees have immediate responsibility for TIC, and work through committees and subcommittees. As a building for non-profit agencies, The Interchurch Center uses 3-tier leasing to ensure its identity and foster its mission. 1. Religious organizations a. Beneficiary Board members b. Christian organizations c. Other religious agencies 2. Educational and scientific not-for-profits 3. Other eleemosynary (“charitable”) not-for-profits The President/Executive Director of TIC (Paula Mayo) is the chief executive officer. The President oversees the staff of TIC on behalf of the Trustees and the contracted services. Most of the services are contracted through a real estate managing agent (Newmark Grubb Knight Frank). The agent employs the Senior Property Manager (Timothy Hogan) and a staff. 7 5/10/2017ja TIC TENANT MANUAL (2017) ADMINISTRATION & EMERGENCY PHONE NUMBERS Below is a select list of emergency and TIC administration staff extensions/phone numbers. (A more complete list of contact information for staff, as well as for Tenant Agencies, can be found in the TIC Tenant Agency Directory (2017), as well as on TIC’s website, www.interchurch-center.org.) When calling from outside TIC’s telephone network, dial (212) 870 + 4-digit extension (except for exts. 4600 and 70062). EMERGENCY NUMBERS Emergency Extension / Phone Procedure BUILDING PROBLEMS 3035 / 3111 -- (burst pipes, etc.) After Hours: 2410 / 3002 ELEVATOR ENTRAPMENT -- Press alarm button—alarm rings at Security Desk in Main Elevator Lobby. Do not attempt to force open the elevator doors. FIRE / SECURITY 3111 There are 3 pull stations located at (bomb threats, etc.) After Hours: 2410 / 3002 / 3311 each stairway on floors 2 – 19; go to any pull station, and pull alarm; Call 911. GARAGE 2920 -- MEDICAL (Wellness Center) 46003 Call 911. After Hours: 2410 / 3002 / 3311 RECEPTION (Front Desk, 2410 -- Claremont Avenue Lobby) After Hours: 3002 / 3311 SECURITY 2140 -- Building Management ......................................................................................... 3011 / 30354 Food Service .................................................................................................................. 3043 Loading Dock ................................................................................................................. 70065 Main Number ................................................................................................................. 2200 Night Cleaning Supervisor .............................................................................................. 3311 President/Executive Director........................................................................................... 2940
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