WTSDC Paper No.3/2011

Brief Introduction to Postal Facilities in District

Purpose

This paper provides an overview of postal facilities in as background information to be tabled at Wong Tai Sin District Council meeting on 4 January 2011.

Overview of Postal Facilities in Wong Tai Sin District

2. At present, there are 8 post offices in Wong Tai Sin district providing various postal services to the public. Details are given at Annex I.

3. Delivery of mail in Wong Tai Sin district is provided by City Delivery Office (G & 1/F, Hing Wah Centre, 82-84 Tokwawan Road) and Kowloon East Delivery Office (G, 1/F, 2/F & 4/F, Kowloon East Government Offices, 12 , Kwun Tong). There are 68 delivery beats within the district, each served by a postman.

No. of Delivery Office Address Service Coverage Delivery Beats Kowloon City G & 1/F, Hing Wah Wong Tai Sin, Ngau 44 Delivery Office Centre, 82-84 Tokwawan Chi Wan, Tsz Wan Road Shan, , , Sun Tsuen Kowloon East G, 1/F, 2/F & 4/F, , Lung 24 Delivery Office Kowloon East Poon Court, Galaxia, Government Offices, 12 , Choi Lei Yue Mun Road, Wan Estate Kwun Tong

4. A total of 28 street posting boxes are available in the district. Numbers and locations of the street posting boxes are given at Annex II.

5. Our performance pledges regarding local delivery and counter services stated below were achieved during the period from January 2009 to December 2010:

(a) 99% of locally posted letters to be delivered to addressees by the following working day (the target was set at 98% before 2010/11). (b) 98% of customers to be served within 10 minutes during non-peak hours; 98% of customers to be served within 25 minutes during peak hours or periods.

6. Comments on postal services received from residents in Wong Tai Sin district, Wong Tai Sin District Councillors and the Ombudsman are produced at Annex III, Annex IV and Annex V respectively.

Annexes: (I) Addresses and business hours of post offices in Wong Tai Sin district (II) Numbers and locations of street posting boxes in Wong Tai Sin district (III) Comments on postal services received from residents in Wong Tai Sin district during the period from January 2009 to December 2010 (IV) Comments on postal services received from Wong Tai Sin District Councillors during the period from January 2009 to December 2010 (V) The Ombudsman’s referral of complaints on postal services lodged by residents in Wong Tai Sin district during the period from January 2009 to December 2010

Annex I

Post Offices in Wong Tai Sin District

Name of Post Office Address Business Hours

1. Chuk Yuen Post Shop No. 10, Chuk Yuen Plaza, Chuk Yuen (Mon to Fri) 0930 – 1700 Office (South) Estate, Kowloon (Sat) 0930 – 1300

2. Fu Shan Post Office G/F, 1-2 Fu Shun House, Fu Shan Estate, (Mon to Fri) 0930 – 1700 Kowloon (Sat) 0930 – 1300

3. Ngau Chi Wan Post Shop Space A2-A10, Commercial Complex, (Mon to Fri) 0930 – 1700 Office , Kowloon (Sat) 0930 – 1300

4. San Po Kong Post Shop Nos. 111-114, 1/F, Yue Xiu Plaza, 9 (Mon to Fri) 0930 – 1700 Office Ning Yuen Street, San Po Kong, Kowloon (Sat) 0930 – 1300

5. Post Shop 330, 3/F., Tsz Wan Shan Shopping (Mon to Fri) 0930 – 1700 Office Centre, 23 Yuk Wah Street, Kowloon (Sat) 0930 – 1300

6. Wong Tai Sin Post Shop No. 2, G/F, Lung Lok House, Lower (Mon to Fri) 0930 – 1700 Office Wong Tai Sin Estate, Kowloon (Sat) 0930 – 1300

7. Choi Hung Chuen G/F, 9B Kam Wah House, Choi Hung Estate, (Mon to Fri) 0930 – 1700 Post Office Kowloon (Sat) 0930 – 1300

8. Lok Fu Post Office Shop No. 3152, 3/F, Lok Fu Plaza, 198 (Mon to Fri) 0930 – 1700 Junction Road, Wang Tau Hom, Kowloon (Sat) 0930 – 1300

Annex II

Street Posting Boxes in Wong Tai Sin District

SPB SPB Location Location No. No. 16 Chui Chuk Garden / Chui Chuk Lane 515 MTR, Concourse,beside ticket vending machine 62 Ying Tung House, . Tung Tau 526 Tai Shing Street / Tai Tung Street, Tsuen Rd Wong Tai Sin 88 33 Road, opposite Fire Station 548 MTR, Concourse,near Exit B 109 185 Hammer Hill Road, Outside Grandview 564 MTR, Garden Concourse,near customer service centre 120 / Tung Tau Estate Road 590 55 Fung Shing Street, Ngau Chi Wan, Discipline Service Quarter 146 25, Tai Yau Street / 2, Luk Hop Street 597 O/S Bay View Garden, Wing Ting Road 170 176 Junction Road, Heng Lam Street, Kowloon 621 City Galaxia, , Kowloon 189 Fung Tak Shopping Centre, Fung Tak Estate, 631 Rhythm Garden, / Wong Tai Sin San Po Kong 201 Tsat Po Street/Pat Tat Street, San Po Kong 202 Ching Fai House, Tsz Ching Estate, Tsz Wan

Shan Road. 203 / Wang Fei House, Fu

Mei Street 207 Chun Fei House, Tin Ma Court / Ma Chai Hang 278 Tung Lung Road, Tung Tau Estate 288 32-34 Sheung Fung Street / Kam Fung Street 300 Yuk Wah Street,Tsz Wan Shan Bus Terminus 310 , Lung Cheung Centre,

outside MTR Wong Tai Sin Station Exit B1 393 Choi Wan Estate, Mini-bus Stop, Clear Water

Bay Road 404 Chuk Yuen North Estate Bus Terminus, Chuk

Yuen Road 433 Lung Poon St. outside MTR Diamond Hill

Station, near Exit A1 479 Choi Fai Estate / Ngau Chi Wan Street

Street Posting Box Total: 28（excluding posting boxes at post offices in Wong Tai Sin district）