IN sight Hamilton/Niagara

WINTER 2016 INSURANCE INSTITUTE OF . HAMILTON/NIAGARA CHAPTER

Message from the Chair WHAT’S INSIDE

As we approach the end of the year, it’s hard to Hamilton/Niagara Celebrates believe that 2015 is nearly over. I don’t feel like I had National Education Week 2 enough time to accomplish all the items on my to-do Advanced CIP Program a list. Did you accomplish all your goals this year? With Students Perspective 2 our busy lives we can be pulled in so many directions Questions about your education? 2 and it can be challenging to stay focused. In order to meet our personal and career goals it is imperative Ask the Institute! 2 that we create a proactive plan and move towards our goals with consistent effort. Violet Whitehouse Retires! 2 The Hamilton/Niagara Chapter continues to strive to Darlene Diplock, CIP, CRM Inaugural Symposium West event a sellout! 3 help you meet your goals and the demands of our Chair industry. With the many mergers and acquisitions we Are you looking to complete your sometimes face a challenge to maintain our membership, however, I’m happy to report Management Level Broker License? that our membership continues to grow. We are very proud of the events we hosted this Save the Date 3 year for our members and are planning some innovative seminars and events in 2016 as Mohawk – Industry Night 3 we continue bring you relevant and timely information. Do you have a great idea for a new seminar? We are proud of the many accomplishments of our chapter in 2015. We were fortunate We want to hear from you! 3 to host the pilot of the (CBE) Computer Based Exams in July which were a huge hit with Mohawk Students attend Annual the students who took part. The first official CBE exams for C40 will be underway as this CRIMS Conference 4 newsletter reaches you, and more CBE exams will be introduced in 2016 as we move towards using technology to increase efficiencies. Volleyball Fun 4

Our Fireside Chat in February had great reviews and planning for our next one, on Let’s connect on Social Media! 4 February 25, 2016 is well underway. Mark your calendars and register today as it’s sure to deliver a lively conversation with today’s leaders. I wanted to take this opportunity Upcoming Events & Seminars 5 to remind you that the Institute has launched their own free app for both iPhone and Android devices which gives you instant information regarding program information What our local members are saying… 5 along with a very robust dictionary of insurance terms. If you have not yet downloaded it I encourage you to do so today so you can quickly and easily access the information Council Members for 2015 - 2016 5 continued on page 2 Recruiting ambassadors for Career Connections 5

Insurance Institute of Ontario Hamilton/Niagara Chapter 1439 Upper Ottawa Street, Units 4 & 5 Hamilton, ON L8W 3J6 (905) 574-1820 Fax: (905) 574-8457 [email protected]

Learning for the real world. Rewarding. continuted from page 1 Hamilton/Niagara through your smart phone. As the year comes to a close, my message Celebrates National for everyone is don’t wait! Don’t wait to Education Week continue your education or challenge yourself. Don’t wait to take your last CIP course, or register and take the EDUCATE. ELEVATE. first course towards your FCIP or your CRM designations. Don’t wait because CELEBRATE. ‘later’ will be here much too soon, and I guarantee something else will take your Join the Institute from February 22-26, 2016 to celebrate the history of education and mind off your goals it and you might be professional development, with a special focus on advancing education through too late to register. The only way we meet technology. our goals is through consistent action. This week is a national initiative marked by institutes and chapters across the country, The Hamilton/Niagara chapter is always and we will be celebrating it here at the Hamilton/Niagara Chapter with a great looking for industry minded professionals lineup of events, activities and networking opportunities. With the Insurance Institute who have completed their CIP to join currently rolling out computer-based exams across Canada, the increasing integration our council team. If you are interested in of technology in everything we do, and the recent release of innovative new products volunteering your time and perspective to meet market demand, National Education Week is the perfect time to come together please feel free to reach out to myself or and reflect on the positive implications for professionalism in the insurance industry. the chapter office for more details. Visit our website for more information on upcoming events and seminars taking place Thank you and I wish you all a positive during National Education Week. and productive 2016!! Sincerely, Questions about Violet Whitehouse Darlene Diplock, CIP, CRM Chair your education? Retires! Ask the Institute!

Advanced CIP The Institute wants you to make the most of your learning experience and success Program a Students in our programs. That’s why we’ve built a Perspective new resource on our website to assist you. Ask the Institute is a collection of answers I recently began the new Advanced CIP to the questions you might ask your program and am currently enrolled in colleagues about the Institute’s programs, a Critical Thinking course. When I first and is filled with ‘need to know’ material heard of this new program I was excited for new students—all in one convenient as I had wanted to continue my Institute location. education with the FCIP program, but did not have the necessary University The resource covers course selection, Violet celebrates her courses in order for my acceptance. I’ve exams, student life and careers, retirement spoken with many of my colleagues who membership and designations, program Congratulations to Violet on her recent were CIP graduates about the program inquiries, financial considerations and retirement from the Insurance Industry. and they are quite interested in taking the options beyond the CIP. It also includes Violet spent her entire career as an courses as well. I am quite pleased that tips and advice about how to succeed Insurance Broker in the Hamilton area. the Insurance Institute introduced this in the CIP program, and videos of actual In her spare time, she taught (and will program as I am currently in Management students and members responding to continue to teach) Insurance Institute and can now look forward to completing questions from their own perspective. my FCIP! courses and the Brokers Licencing classes. This popular resource is designed to help In her retirement, she plans to spend you get ahead in your career and stay precious time with her two grandchildren. Michael Kristolaitis, CIP, CRM , Front Line there. So go ahead, and Ask the Institute! Violet will still be around as she is a Manager, Aviva Canada Learn more at www.insuranceinstitute.ca/ask cherished volunteer at the Institute!

2 Symposium West 2016 will be hosted on Inaugural Thursday, August 11th, 2016 – Be sure to Are you looking Symposium West mark that date in your calendar now! to complete your event a sellout! The Conestoga, Hamilton/Niagara and Management Level Southwestern chapters would like to thank all who attended, the volunteers Broker License? Save who made the day possible, and of course our generous event sponsors. the Date

Prestige Level Sponsors: Are you a Broker who is looking to complete Farm Mutural Reinsurance Plan Inc. their Level 2 Management License? Mark February 1st to the 5th, 2016 on your Ontario Teachers Insurance Plan (OTIP) calendars as the Hamilton/Niagara Chapter Venue Host: will be offering the course allowing you to study locally. This will be a one week Ontario Mutual Insurance Association course, and the exam will take place the Gold Level Sponsors: following week. Ayr Farmers Mutual Insurance Company The Co-operators – On August 13, local insurance Crawford & Company (Canada) Inc. Industry Night professionals came together in Economical Insurance Cambridge for the inaugural CIP The Annual McKeil School of Business Society Symposium West. The event, a The Guarantee Company Insurance Program Industry Night will joint venture between the Conestoga, Halwell Mutual Insurance Company be held on Wednesday March 16, 2016 Hamilton/Niagara and Southwestern from 6-9 p.m. at the Arnie student lounge chapters, sold out more than two weeks Silver Level Sponsors: on the Mohawk college campus. This prior! Bertie & Clinton Mutual is a wonderful event for employers to interview 4th semester Insurance students Symposium West is aligned with The CIP Dumfries Mutual Insurance Company in line to graduate in May 2016. In the Society’s Symposium brand which started Gore Mutual Insurance Company past, many of Mohawk’s students have in Toronto over a decade ago, and is now Intact Insurance been hired for full-time positons as a considered an annual industry highlight. direct result of attending this event. In Once the announcement of a Cambridge Kent & Essex Mutual Insurance Company order for for employers to attend they location was made, local insurance Lambton Mutual Insurance Company must be interviewing and hiring for professionals were eager to register positions commencing spring2016. Middlesex Mutual Insurance Co. for the full-day event of cutting-edge For further information send an email to professional and leadership development. North Waterloo Farmers Mutual Insurance the insurance Program Coordinator Mary Martin at [email protected] The theme for Symposium West was Ostic Insurance Brokers Limited or 905-575-1212 ext. 3139. “Critical Crossroads: Navigating the Programmed Insurance Brokers Inc. New Normal”, with sessions exploring South Easthope Mutual Insurance Co. technology in auto insurance; the Do you have a problems with the increasing flood Stevenson & Hunt, A part of Arthur J. events; and successfully conducting Gallagher Canada Ltd great idea for a new business in the digital age. Town & Country Mutual seminar? We want Feedback from the event was extremely Trillium Mutual Insurance Company to hear from you! positive, with 90% of attendees reporting West Wawanosh Mutual they would attend another Symposium As part of our celebrations for National West. They raved about the high-profile If you attended Symposium West and Education Week, we’re holding a “Next Big breakfast and lunch keynote speakers, enjoyed our Keynote Lunch Speaker – Seminar” competition! To find out more, and the valuable insights gained from Greg Johnson, you might want to catch keep scrolling through this newsletter and the industry CEOs in a more intimate his new TV show. Tornado Hunters can there are details in the “INsight Ontario” setting as part of the “Up Close and be found on CMT at 9:00 pm on Sunday newsletter which follows this one. Personal” sessions. evenings.

3 Mohawk Students attend Annual Volleyball Fun

CRIMS Conference On August 26th, the athletic abilities of our industry were tested at our annual Beach Volleyball Tournament. The weather was fantastic, entertainment priceless and skills of our many players unmentionable. Congratulations to our winners!

Al-Care Restoration DKI – Recreational Division

1st: Claims Pro Rocks 2nd: Flood Suckers

From l to r: Arshi Bassi – BCIT; Dina Chau – BCIT; Kaelyn Moynaugh - University of Calgary; Nikki Latter - University of Calgary; Nathan Narciso - Mohawk College; Michael Watson - Mohawk College; Hari Shankar - University of Calgary

Two third semester students from the downtown Quebec City, and attended full-time Insurance Program at the McKeil seminars on Cyber Liability, White Collar School of Business, Mohawk College Crime, Catastrophic Loss Adjusting, Brand attended Canadian Risk & Insurance and Reputational Risk and Environmental Management Society CRIMS September Risk. Michael especially enjoyed hearing 26 to29 in Quebec City. This all expenses David Suzuki speak on ‘the Challenge paid trip and conference attendance of the 21st Centure: Setting the Bottom was sponsored through the William H. Line’, as well as the Director, Corporate McGannon Foundation RIMS Canada Risk Management at the Walt Disney Scholarship program. Congratulations to corporation discuss ‘Climate Change: MD & D Forensic Accountants – both Nathan Narciso and Michael Watson its impact on the Insurance Industry and Competitive Division being honoured. how Corporate Responsibilty can manjke 1st: Sets on the Beach a difference’ Additionally he thought the We spoke with Michael about his networking opportunities he was able to 2nd: Al-Care Restoration DKI experience attending the conference. take advantage of at the event would be a They had the opportunity to tour tremendous asset to his future career.

Let’s connect on Social Media! The Hamilton/Niagara chapter is on twitter, and we’d love to connect with you there – you can follow us @IIOHam_Nia. We’ll let you know of any important dates you need to know, upcoming courses and seminars, and much more! Additionally, check out the Institute’s social media webpage that share videos, photos, and, from time to time, guest blogs that showcase the Institute’s commitment to education and professional development in the insurance industry. More information can be found at: www.insuranceinstitute.ca/socialmedia.

4 Upcoming Events What our local members are saying… and Seminars Q. How do you feel as a recent Q. What are your thoughts on January 11 to 15: graduate of the CIP Program? attending Symposium West? CIP classes begin at the chapter A. Obtaining my CIP Designation is a A. I really enjoyed all the topics that were February 10, 2016: tremendous accomplishment in my life presented at the symposium that day but and career, knowing the time, effort especially ‘Expectations of the Digital Age Convocation and determination I had put forth. It is Customer: Are We Listening’? As someone rewarding in the sense that I was gaining who works in a marketing role, I found February 25, 2016: a strong competitive edge to grow my this info extremely useful, the panelists Fireside Chat – CEO Panel insurance career. With having choice on were all very knowledgeable and very the elective courses to take, I was able engaging. While the CEO panel was February 1 to 5, 2016: to focus on those which complemented also informative, and I understood the RIBO – Level 2 Mgmt my career path and I feel that doors idea behind having smaller groups, the open with this designation as it is well repetitiveness of the questions for each of For more information about any of the recognized within our industry and job the sessions got a bit tiresome so I would above seminars and events please visit security is added. love to see different questions presented our website at insuranceinstitute.ca/ - Brad Kitz in each session or just have all the CEOs hamiltonniagara.ca or contact us at: Corporate Account Manager on the same panel. I would definitely [email protected] Pearson Dunn Insurance attend again, it was a great day! - Juliana Agriesti, CIP Q. As a second year attendee of the Business Development Manager Council Members for Insurance Institute Annual Volleyball Frank Cowan Company Tournament, what feedback do you 2015-2016 have for the council? Q. How do you feel now that you have completed the CIP Program and will Chair A. It is a great event to share some you be attending the Convocation this Darlene Diplock, CAIB, CIP, CRM, HUB Int. competitive banter, meet new people and coming February? Past Chair mingle with old friends. As well, the venue Tom Pooler, FCIP, CRM, Erie Mutual Ins. is the perfect location for the area with A. Yes I will be attending the convocation amazing views. Being such a great event in February 2016. The CIP Program is an Secretary / Treasurer and having the opportunity to mix and excellent program. The CIP designation Lori Pardiac, CIP, Aviva Canada mingle, starting earlier in the day would is an accomplishment all insurance Vice Chair Academic be best. This allows more time to get to professionals should strive for. know your competition. Susan King, FCIP, CRM, Travelers Canada - Laurie Basiak, CIP - Carly Welch, Vice President Corporate Accounts Vice Chair - Professional Staff Accountant, MDD Pearson Dunn Insurance April Ravarra, FCIP CIP, Frank Cowan Seminar Chair. Jenna Leigh, CIP, Brant Mutual Insurance Members John Alaimo, FCIP, CRM, Aviva Canada Recruiting ambassadors for Keith Dyson, BA., CIP, State Farm Insurance Career Connections Wendy Echlin-Black, CIP (Hons), Cumis Victoria Hanson, BA, RVP, RRP, CVP, CRM, ACS, Career Connections would like to invite you or members of your staff to become Crawford & Company (Canada) Ltd industry ambassadors. Not only will you contribute to the career education of Canadian Lindsay MacKenzie, B.Econ., FCIP, CRM, Intact Ins. students, but you will also help position the industry as offering exceptional career Mary Martin, FCIP, Mohawk College opportunities. And, as many ambassadors have discovered from first-hand experience, Violet Whitehouse, CAIB, CIP, Retired representing our industry enhances presentation skills and provides leadership training Understudies for their careers. Mike Kristolaitis, CIP, CRM, Aviva Canada Kelly Lawrence, FCIP, CRM, Portage Mutual The Hamilton/Niagara Chapter is planning a training session in the near future please call John McNeil, BA, CIP, RSA our office at 905-574-182 to reserve your spot in our upcoming session.

5 ISSN 0848-1342 sight Ontario Winter 2016

based exams, a complex national project that has been several years in the WHATS INSIDE making. If you have taken C40: Business Interruption Insurance, you will be among Lowes Scholarship Awarded 2 the first students to sit their exams via this method, which offers flexibility, Toronto Insurance Conference speed, comfort and more. We look Scholarship Awarded 2 forward to continuing to roll out computer-based exams to more Annual Convocations 3 courses over the coming semesters. Regardless of your course, if you have IABO Conference 2015 3 yet to sit your exam, we wish you every success. And if you are fortunate to have 2015 Top Broker Summit 3 completed yours already, we hope you are now enjoying a well-deserved break CIP Course Schedule 4 from studies. That said, don’t rest for too long after Upcoming Ontario Seminars 4 Tim Shauf, BA, CIP exams, because it’s also time to keep up President, Insurance Institute of Ontario your momentum and enrol in Winter CIP Society National courses, if you haven’t done so already. Leadership Awards 4 Message from the Winter courses start in January and have been open for registration for several National Education Week 4 President weeks now, so we encourage you to secure your spot now. As always, we Members in Action 5 This is my first official message since my are pleased to offer our courses in a introduction in the Fall newsletter. What a range of delivery options to suit your Better Pay, More pleasure it is to be the Insurance Institute busy schedule – whether you prefer in- Opportunities with a CIP 6 of Ontario President, and to be able to class learning with an instructor, virtual serve the 20,000 insurance professionals classes from the comfort of your own who make up the membership. I look environment, or distance learning at Update your Profile! 6 forward to continuing a productive year your own pace, we have something to in this role. suit you. Follow us on Twitter: As this newsletter goes out, it’s exam time We are also running the second semester of our new Risk Management and for our students. The December 2015 @IIOCambrian @IIOKaw_Dur Advanced CIP certificate programs. exams are a milestone for us as it marks @IIOConestoga @IIO Ottawa Demand has been high and both courses the beginning of the rollout of computer- @IIOGTA @IIOSouthWest continued on page 3 @IIOHam_Nia

Insurance Institute of Ontario 18 King Street East, 16th oor Toronto, Ontario, M5C 1C4 (t) 416-362-8586 www.insuranceinstitute.ca Learning for the real world. Rewarding.

Winter 2016 For Members of the Insurance Institute of Ontario INsight Ontario | 1 Toronto Insurance Lowes Scholarships Awarded

Conference On behalf of the Board of Trustees of The John E. Lowes Insurance Education Fund, it is Scholarships Awarded our pleasure to announce the selection of four deserving fund recipients for 2015: Brittany Beatty, Conestoga College Tanja Maksimovic, Conestoga College Zanoishta Vania, Neelam Vyas, Wilfrid Laurier University The recipients were recognized at the 22nd Annual Lowes Fund Breakfast on Wednesday, October 28, 2015 in Toronto. Insurance professionals, including the Board of Trustees of the Fund, joined in the celebration, along with special keynote speaker Kate Browne, Senior Vice President and Claims Counsel, Swiss Re Corporate Solutions. The John E. Lowes Insurance Education Fund is a charitable trust dedicated to helping Ontario students to complete full-time post-secondary education, including the study of L-R: Scholarship recipient Jennifer Butler; Philomena Comerford, President of the Toronto Insurance property & casualty insurance. Conference; scholarship recipient Jasmine Wright. Recipients of John E. Lowes Insurance Education Fund Scholarships are selected in Absent: Daniella Laferriere consideration of outstanding academic excellence throughout their educational careers; exceptional contributions to school, community life, and/or other meaningful pursuits; This year, the Insurance Institute major accomplishments; and a strong indication of academic promise. of Ontario continued to provide We would like to thank Swiss Reinsurance Company Ltd., our breakfast sponsor and administrative support for the third founding event contributor, who continued to show a long-term commitment to annual Toronto Insurance Conference supporting the John E. Lowes Insurance Education Fund. We also thank Canadian Scholarship Program. Insurance Top Broker magazine who was the event’s media partner. The Toronto Insurance Conference Since the fund began in 1993, the fund has awarded financial assistance to help (TIC) was established in 1918 as a forum these students fulfill their educational potential. This achievement would not have for Toronto brokers to discuss and been possible without the support of the insurance industry, including this year’s collectively deal with common industry generous contribution of one university-level and two college-level scholarships by the issues. Its scholarship program, which was Portuguese Insurance Professionals Association (PIPA), and a college-level scholarship by created in 2013, provides the first-ever The Quarter Century Club in memory of those in the industry who have passed on. We university scholarships for relatives of TIC also thank all contributors, including those in previous years, for their support. brokers, partners, and staff. Interested in Supporting Ontario Insurance Students? Selection is based on a number of factors, including academic excellence, financial There are a number of opportunities for individuals and organizations. Through the need, and community life and/or other Contributors’ Program, you or your organization can become a college or university meaningful pursuits. contributor and help offset the increasing cost of post-secondary education for students. For more information, please contact Tracy Bodnar, IIO Events Coordinator, This year, three worthy applicants were at [email protected]. Learn more about the John E. Lowes Insurance selected: Education Fund and the Contributors’ Program at www.insuranceinstitute.ca/ Jennifer Butler, University of scholarships. Daniella Laferriere, Queen’s University Jasmine Wright, McMaster University Scholarship recipients (from left): The recipients were recognized at the 22nd Annual Lowes Fund Breakfast on Wednesday, Brittany Beatty, October 28, 2015 in Toronto. For more Tanja Maksimovic, information on this and other scholarships Neelam Vyas available, visit www.insuranceinstitute.ca/ scholarships. With David Shibatani, Chair of the John E. Lowes Insurance Education Fund. Absent: Zanoishta Vania

2 | INsight Ontario For Members of the Insurance Institute of Ontario Winter 2015/2016 Annual Convocations Message from the President continued from page 1 Network. Celebrate. Be Inspired. were full in Fall, and at the time of writing this message, both courses are almost full We invite you to join the insurance community’s elite – including our newest FCIP again for the Winter semester. and CIP graduates, other graduates and award winners – for a night to commemorate Convocation season is officially educational achievements and professionalism in our industry. Convocation events here! Convocations offer wonderful provide the perfect opportunity for you to meet new contacts, connect with existing opportunities to get together as a ones, and enjoy an event celebrating with the industry as our newest graduates are community and celebrate excellence in awarded their designations. insurance education, as we congratulate This year, we’re proud to recognize the achievements of the over 750 Ontario students our newest CIP and FCIP graduates. who are graduating — 81 GIE graduates, 575 CIP graduates, and 97 FCIP graduates. Of Whether you are a graduate, you know the FCIP graduates, 15 will be graduating from the New-Track FCIP Program. one, or you just enjoy industry events, convocations also offer unparalleled Three chapters celebrated convocations in November with ceremonies held in Ottawa, networking opportunities for those who London, Thunder Bay, Sault Ste. Marie, and Parry Sound. You’re invited to celebrate and want to strengthen their network. Due network with old and new colleagues at these upcoming convocations: to a family wedding, I was unable to Greater Toronto Area Hamilton/Niagara attend any November convocations, but Thursday, January 21, 2016 Wednesday, February 10, 2016 I wish all those graduates the best and Metro Toronto Convention Centre Michelangelo’s Banquet Hall congratulate them on their achievements. In the new year, I look forward to Kawartha/Durham Conestoga Thursday, February 25, 2016 travelling to the other Ontario locations Friday, February 5, 2016 to greet their new graduates. Ajax Convention Centre Waterloo Inn & Conference Centre In our dynamic industry, professional To find out more and to register, please visit www.insuranceinstitute.ca and click on your development is essential. Are you up-to- local chapter web page. date with yours? It’s a great time to start planning for 2016, and we’re pleased to IBAO Conference 2015 have put together our seminar program to help you. We offer seminars on topics Brokers: It was great to see you at IBAO! that the industry has a proven need for, We at Insurance Institute of Ontario were proud to once again be an exhibitor at the Annual providing both fundamental information IBAO Convention and Trade Show that was recently held at the Sheraton Centre Hotel in as well as advanced-level. We’re also Toronto. pleased to offer our Member Bonus We valued the time we got to spend with Ontario brokers and the opportunity to tell you all seminars, which are complimentary about how we can assist you with your education, your career, and of course, the service you offerings just for Insurance Institute of provide to your clients. Ontario members. Take advantage! Congratulations to Vinita Patel of Sound Insurance Services Inc., who won the Bose speaker. Winter is almost upon us, and I certainly hope this winter will be kinder to us than If we missed you, please feel free to contact us about these learning opportunities: the last two winters have been. From • Using your CAIB as credit towards the CIP myself and everyone at the IIO, I would • Getting your RIBO hours through our quality seminars like to wish you a safe, warm and happy • Earning RIBO hours while earning your CIP holiday season! We hope to connect with you again soon! 2015 Top Broker Summit Canadian Insurance Top Broker magazine held its fourth annual Top Broker Summit at the Ritz-Carlton Hotel in Toronto on November 30, 2015, and the Insurance Institute is honoured to have been the educational partner for the third year. We were pleased to provide the lunchtime keynote presenter, Serge Solski, an expert on cyber risk management who discussed how “Cyber Crime is the #1 Business Risk.” Tim Shauf, BA, CIP President, Insurance Institute of Ontario The Top Broker Summit is a day of education and networking that gives top-producing commercial insurance brokers the opportunity to hear from industry leaders and speak with senior-level risk managers.

3 | INsight Ontario For Members of the Insurance Institute of Ontario Winter 2015/2016 CIP Course Schedule National Education Week: Winter 2015/2016 Registration is open for the winter session February 22–26 of CIP classes – check our website at www.insuranceinstitute.ca/ontario for the Mark it on your calendar! The Insurance in-class and virtual options we are offering Institute is pleased to announce that the in your region. eighth annual National Education Week has been confirmed for 2016 and will We know you’re busy, so we’re pleased to be held from February 22–26. The week be able to offer courses in various in-class features topical seminars and networking formats as well as virtual classes. To find opportunities at your local chapter. out more, visit the ‘CIP Courses’ section of your local chapter’s home page. National Education Week is a great opportunity for us to publicly acknowledge the hard work and dedication of insurance professionals who keep their skills up-to-date. Our dynamic industry is committed to Upcoming education, and our members demonstrate that commitment by completing courses and Ontario Seminars seminars to keep their knowledge current. More than ten thousand members enhance their professional development by attending our seminars and events every year! The Insurance Institute of Ontario’s chapters offer engaging seminars to Do you have a great idea for a new seminar, or subject-matter expertise to help you achieve your professional share with the industry? development goals and continuing We want to hear from you! To celebrate National Education Week 2016, we’re reaching education obligations. out to you, our members, to get your thoughts on what seminars you’d like to see. We For a complete and up-to-date listing of are dedicated to offering an innovative, topical seminar program, and recognize that you upcoming seminars in a specific chapter, probably have great ideas about new topics and content! We’d love to hear from you as well as networking events, visit your – email us at [email protected] with the subject line “Seminar Suggestion”. local chapter’s page at Then, tell us your seminar topic(s), a brief description, details such as who it would www.insuranceinstitute.ca/Ontario. most appeal to, and how long you think the seminar should be. You may also have the opportunity to provide input into the seminar as a subject matter expert. We look Do You Need CE hours in Alberta forward to hearing from you! or Manitoba? Please note that our Ontario seminars are For more information, please visit www.insuranceinstitute.ca/Ontario. also accredited in Alberta and Manitoba!

CIP Society National The CIP Society National Leadership Leader in 2015,” said Julie Pingree, Chair Awards Program was created in 2009 of the CIP Society National Council. “The Leadership Awards to give prominence to the outstanding Leadership Awards give us an opportunity achievements of industry leaders who to shine a light on the achievements of Recognizing Excellence in the demonstrate a passion for lifelong learning members such as Bryan, who demonstrate P&C Community and dedication to their employers, outstanding leadership and contribute in profession, and communities. Nominations all areas of their lives. We thank this year’s are accepted in both the Emerging and nominators for enabling us to continue to Established Leader category. promote and celebrate leadership in our The CIP Society is pleased to announce this industry.” year’s honouree: Award Ceremony: Bryan will be Emerging Leader presented with his award at the IIO-GTA Bryan Bedford, BSc, FCIP, CRM (pictured) convocation to be held on January 21, 2016. Manager, Strategic Projects & We invite local members to attend the Privacy Officer ceremony to support our newest leader for Peel Mutual Insurance Company the presentation of his award. Brampton, ON To find out more about previous “On behalf of our Council, I am very honourees and how to nominate for 2016, proud to recognize Bryan as an Emerging please visit www.insuranceinstitute.ca/ cipsociety

4 | INsight Ontario For Members of the Insurance Institute of Ontario Winter 2015/2016 Members in Action: Local Chapters Events and Activities

OTTAWA HAMILTON/NIAGARA CONESTOGA

Fall has been busy, with members taking 18 th Annual CIP Society Golf Tournament Beach Volleyball advantage of a variety of professional development programs. Over 100 September 18 dawned hot and sunny Hamilton/Niagara CIP Society hosted their members have participated in a variety for the second annual CIP/RIMS golf 10th Annual Beach Volleyball tournament of programs ranging from licensing to tournament in Ottawa, at Cedarhill Golf on Wednesday, August 27 at Baranga’s half-day sessions on water damage and Club. 56 golfers came out to play and on the Beach. The sun was shining as underwriting property, as well as a four- network with their industry colleagues. teams from our industry completed for part farm series and a two-day certificate Each of the participants received a the 2015 title. Congratulations to “Sets program on Understanding Case Law. rangefinder. Hopefully, these golfers will on the Beach”—winner in the Al-Care never again lose a ball! We extend our Restoration Recreation Division and The farm series was developed for the thanks to our hole sponsors and prize “Claims Pro Rocks”—winner in MD&D Institute by Janet Schmidt, Keith Adams, donors, as well as to Aviva for the BBQ Competitive Division. Paul Byrne, and Jim Zyta of North lunch and to Intact for the Hole-in-One. Waterloo Farmers Mutual. Attendees Our final donation tallies were $400 to the were impressed by the information Ottawa Mission and $395 plus 50 pounds provided and were pleased to have of canned food to the Ottawa Food Bank. access to the training. We look forward to seeing everyone at this event again in 2016! The Understanding Case Law certification program was held at the Ontario Mutual Insurance Association. Lee-Ann Vansteenkiste of Claims Pro, with assistance from Brad Stone and Lucy Lee of Cohen Highley, facilitated the two-day interactive session.

CAMBRIAN SHIELD

AB/BI Claims Seminar in Sudbury

ClaimsPro Rocks On September 18, we ran a seminar in Sudbury on AB/BI Claims: The Latest Trends, Legal Decisions & Best Practices. Andrew Nelson, Paul Sheldon, Joel Greyling, Kadey Schultz, LLB, LLM, Partner at Schultz Tom Rosevear Frost LLP in Toronto, flew in to Sudbury to facilitate the session and share her expertise with the local attendees.

Lisa Vetter, Susan Farrell, Corinne McIntosh, Sets on the Beach Dan Szyjka

5 | INsight Ontario For Members of the Insurance Institute of Ontario Winter 2015/2016 Members in Action: Local Chapters Events and Activities Better Pay, More Opportunities with a CIP SOUTHWESTERN ONTARIO GREATER TORONTO AREA (GTA) Canada’s p&c insurance industry displays strong support for the Chartered CIP Society Golf Tournament Good Times Served! Insurance Professional (CIP) designation, The 14th Annual CIP Society Golf On November 11 we hosted our third the Conference Board of Canada has Tournament was held on September 11 annual CIP Society Indoor Beach Volleyball found. P&C industry employers reported at Fire Rock Golf Club in Komoka. The Tournament at Beach Blast. benefits in better customer service, while events committee celebrated a sold-out The event was a blast with 12 teams and 73 employees confirmed better pay and tournament for the very first time, and the participants in attendance. more opportunities with a CIP. weather cooperated to give everyone a hugely enjoyable day, especially for the Congratulations to Bachly Construction Based on a survey of more than 1,000 p&c winning team from Economical Insurance. who defended their 2015 title and came industry stakeholders, the report found out the winners of this year’s event. that more than three-quarters of industry employers reported a return on their Thank you to all our sponsors. investment in the CIP program. Among Gold employers who felt that their support Giffin Koerth Forensic Engineering paid off, 77% said employees with a CIP offered higher quality service, while Silver about seven out of 10 employers said that Impact Forensics Inc. job candidates with a CIP designation are of more interest when recruiting. Bronze 80% of p&c employees agree that the Caskanette Udall Consulting Engineers From the victorious Economical Insurance CIP leads to better career prospects, team, Dave Van Geffen, Derek Lauzon, Danielle Paul Davis Systems of Canada whether through better pay or more Leis, John Dickie On Side Restoration Services career opportunities. Specifically, the Conference Board found that CIP holders Who’s up for defeating our two time KAWARTHA/DURHAM earned a wage premium of about champions next year? We look forward to $8,000 more than their colleagues with seeing you then. 4th Annual Volleyball Tournament in a similar amount of experience and Conjunction with the Durham Brokers no CIP designation. Among industry Association professionals seeking to advance their career, 67% agreed that a CIP designation On September 3, the Kawartha/Durham is very or extremely important. Chapter, in conjunction with the Durham Brokers Association, hosted the fourth To find out more about the report, visit annual volleyball tournament in Brooklin. www.BeAssured.ca. Nineteen teams completed for top honours in what was one of the hottest days of the summer! It was a great day, Update your Profile! with a record number of attendees. Team “Sandy Britches” from ADS Forensics If your employment or contact details won this year’s tournament and walked have changed, be sure to update your away with full bragging rights…until profile at www.insuranceinstitute.ca, next September, when their reign will or by calling member services at be challenged. 1-866-362-8585. Retiring? You will get a complimentary local Institute membership for a year, along with a discounted rate of $25 for CIP Society members.

6 | INsight Ontario For Members of the Insurance Institute of Ontario Winter 2015/2016