Release Notes

Decision Support System Software Asset Management (SAM)

Release Notes

Version 1.2

February, 2010 BigFix® DSS SAM 1.2

BigFix®, Fixlet®, Relevance Engine®, Powered by BigFix™ and related BigFix logos are trademarks of BigFix, Inc. All other product names, trade names, trademarks, and logos used in this documentation are the property of their respective owners. BigFix’s use of any other company’s trademarks, trade names, product names and logos or images of the same does not necessarily constitute: (1) an endorsement by such company of BigFix and its products, or (2) an endorsement of the company or its products by BigFix, Inc.

This software includes code written by third parties, including Ruby Java Bridge (Copyright © 2009 Arton Tajima and Kuwashima Yuichiro) and other code. Additional details regarding such third party code, including applicable copyright, legal and licensing notices are available at: http://support.bigfix.com/resources.html.

(1) No part of this documentation may be reproduced, transmitted, or otherwise distributed in any form or by any means (electronic or otherwise) without the prior written consent of BigFix, Inc., and (2) you may not use this documentation for any purpose except in connection with your properly licensed use or evaluation of BigFix software and any other use, including for reverse engineering such software or creating derivative works thereof, is prohibited. If your license to access and use the software that this documentation accompanies is terminated, you must immediately return this documentation to BigFix, Inc. and destroy all copies you may have.

All inquiries regarding the foregoing should be addressed to:

BigFix, Inc. 1480 64th Street, Suite 200 Emeryville, California 94608

Contents

Product Overview...... 4 System Requirements...... 5 Software Catalog Updates...... 8 Resolved Issues ...... 21 Known Issues...... 22 Global Support...... 25

Product Overview

The BigFix Decision Support System Software Asset Management (DSS SAM) application is a comprehensive tool used to identify under-utilized software, track software usage patterns and trends, and detect over-used software licenses to maintain compliance with license agreements.

Product documentation for DSS SAM 1.2 includes an Installation and Configuration Guide, Software Catalog Editor’s Guide, User’s Guide, End User QuickStart, Implementation Guide, and Release Notes. Electronic versions of these resources are available in PDF format on the documentation page of the BigFix website.

To purchase or download product updates, first check the BigFix website to determine if an upgrade is available. Go to www.bigfix.com and click on the Products link.

System Requirements

. The DSS SAM application must be installed on a Microsoft Windows 2003 Server (32-bit or 64-bit) or a Microsoft Windows 2008 server (32-bit or 64-bit). This will be your target application server. . BigFix Server version 7 must be available in your environment. The BigFix DSS SAM application may be installed on the same server, or on a separate server. . SQL Server 2005 or 2008 (32-bit or 64-bit) with TCP/IP must be available in your environment. This server may be on the same computer as the DSS SAM application or on a separate server. You may use the same database server used for the BigFix Server, or a separate database server, depending on the size of your deployment and available hardware resources. This version of DSS SAM supports all editions of SQL Server 2005 and 2008. . SQL Server Browser is needed if you are using a named instance rather than the default instance of SQL Server. It is also needed by the Configurator to enumerate named instances in the server’s combo box on the SQL credentials panel.

SQL Server Required Components

Component Required by DSS SAM SQL Server 2005 or 2008 Yes SQL Server Active Directory No

SQL Server Agent No SQL Server Browser Yes SQL Server Full Text Search No

SQL Server VSS Writer No

. Users and Administrators of the DSS SAM application must use Internet Explorer version 7 or FireFox version 3 (or later versions) and Adobe Flash version 10 (or later) to access the application. Your browser needs to have cookies enabled in order to run the application properly. . To generate PDF format reports (in addition to CSV), you must have the Java JDK version 1.4 or higher (Java Development Toolkit) on your DSS SAM Server. (Note: This is different than Java Runtime Environment.) Access Java JDK from Sun’s website: http://www.sun.com/download/index.jsp or http://java.sun.com/javase/downloads/index.jsp to download the latest JDK. If JDK is not installed, all DSS exports will use the CSV output rather than PDF. For specific installation instructions, go to the BigFix Knowledge Base.

User Accounts and Access Recommendations During installation and configuration, you will be asked for usernames and passwords. Each stage of the installation (which installs different components) may require a user with different permissions. Use the table below to determine which username to use according to your stage of the installation process:

Stage 1 – Subscribe to the Content Site Stage 2 – Install the DSS SAM application Stage 3 – Configure the services that run the software Stage 4 – Configure the connection from the DSS SAM application to the databases

Stage Account Requirements Type 1. Subscribe to DSS BES Operator login with permissions to subscribe to content BES Operator SAM Content Site sites

2. Install DSS SAM Administrator for the O/S where you’re installing DSS SAM Domain or local *Note: A non-administrator may be able to run the Configurator, but this may result in an error. 3. Configure the services that run Service account with db_datareader permissions on BES DB Domain DSS SAM and connect to the and read permission to the BigFix server upload manager databases directory

4. Create the DSS SAM databases Specify using the service account with Administrator permissions Domain on the database server, or User with SQL Authentication with Administrator permissions on database server SQL

For additional guidance on user accounts and access, check the Knowledge Base on the BigFix support site.

Deployment Sizing Requirements The DSS SAM application is designed to run in a variety of deployment configurations, depending on the size and architecture of your system and how you intend to use the application. Sizing requirements and hardware specifications will vary according to your configuration. Consider the following factors to ensure the correct component processing speed, RAM, and disk space to accommodate your BigFix Client capacity:

. The number of users accessing the DSS SAM application will determine how much processing power and RAM your server must have. . The number of BigFix Clients will determine the amount of disk space required for files and for the database server.

Note: If you are using SQL Server Express Edition, see the Microsoft website for size limitations.

For a two-computer server configuration, 1MB per BigFix Client should be allocated on the BigFix Server split between files and the database, and 1-2MB per BigFix Client on the DSS SAM application system, also split between files and database.

For example, 10,000 BigFix Clients would require 10GB of free space on the BigFix Server, and 10-20GB free space on the DSS SAM application machine. This scenario would require the BigFix Server database to be on the same machine as the DSS SAM application. For sizing requirements on other deployment configurations, see the Appendix.

Hardware Specifications The values listed below are recommended hardware specifications that will provide optimum performance for similar sized deployments of the DSS SAM application. If your deployment will include over 20 DSS SAM application users, consider augmenting your hardware specifications to the next higher scale, or contact BigFix Technical Support for assistance with hardware selection. For best performance, consider the following recommendations:

Deployment CPU Memory Hard Disks Size < 250 2-3 GHz 1 GB Standard HD 1,000 2-3 GHz - 2 Cores 2 GB 1 RAID Array (RAID 10, 5) 10,000 2-3 GHz - 2-4 Cores 4 GB 1-2 RAID Arrays (RAID 10) 50,000 2-3 GHz - 4 Cores 8 GB 2 RAID Arrays (RAID 10) 100,000 2-3 GHz - 4-8 Cores 12 GB 3 RAID Arrays (RAID 10) > 200,000 2-3+ GHz - 8-16 Cores 16+ GB 3-4 RAID Arrays (RAID 10)

RAID arrays must support use of the disk cache for both reading and writing. The disk cache should be set to 50/50 read write.

Software Catalog Updates

The following table includes additional publishers, software titles and software title versions that have been added to the Software Catalog component of DSS SAM 1.2. Check your Software Catalog audit log to determine if there are any conflicts in your existing Catalog introduced by this update.

Publisher Title Version Application 4D 4d_client 4d_client 2 4d_client 2.0 Abacre Software Advanced Find and Replace Advanced Find and Replace 2.2 Advanced Find and Replace 2.2 ACD Systems Ltd. ACDSee Photo Editor ACDSee Photo Editor 4 ACDSee Photo Editor 4.0 ACD Systems Ltd. ACDSee Pro ACDSee Pro 2 ACDSee Pro 2.0 Acer Inc. Acer eRecovery Management Acer eRecovery Management 2 Acer eRecovery Management 2.0 Adobe Systems Incorporated Acrobat Reader Acrobat Reader 9 Acrobat Reader 9.2 Adobe Systems Incorporated Adobe Acrobat Adobe Acrobat 8 Professional Acrobat 8.1 Adobe Systems Incorporated Adobe Acrobat Adobe Acrobat 8 Standard Acrobat 8.1 Adobe Systems Incorporated Adobe Acrobat Adobe Acrobat 9 Professional Adobe Acrobat 9.2

Adobe Systems Incorporated Adobe Acrobat Adobe Acrobat 9 Professional Extended Adobe Acrobat 9.2 Adobe Systems Incorporated Adobe Acrobat Adobe Acrobat 9 Standard Adobe Acrobat 9.2

Adobe Systems Incorporated Adobe Creative Suite Adobe Creative Suite 3 Design Standard Adobe Dreamweaver CS3

Adobe Systems Incorporated Adobe Creative Suite Adobe Creative Suite 3 Design Standard Adobe Extension Manager CS3

Adobe Systems Incorporated Adobe Creative Suite Adobe Creative Suite 3 Design Standard Adobe Flash CS3

Adobe Systems Incorporated Adobe Creative Suite Adobe Creative Suite 3 Design Standard Adobe Flash Video Encoder CS3 Adobe Systems Incorporated Adobe Flash Builder Adobe Flash Builder 4 Adobe Flash Builder 4 Adobe Systems Incorporated Adobe Flex Builder Adobe Flex Builder 3 Adobe Flex Builder 3 Adobe Systems Incorporated ColdFusion ColdFusion 3 ColdFusion 3.1 Adobe Systems Incorporated ColdFusion ColdFusion 4 ColdFusion 4.5.1

Adobe Systems Incorporated ColdFusion ColdFusion 7 ColdFusion 7.0 Adobe Systems Incorporated Shockwave Player Shockwave Player 8 Shockwave Player 8.0

Aerials Express AEView 4 AEView 4 4 AEView 4 4.4 Aerials Express AEView 4 AEView 4 5 AEView 4 5.2 Search Engine Builder Search Engine Builder Professional ALeadSoft.com Inc. Professional Search Engine Builder Professional 2 2.0 Allscripts-Misys Healthcare Solutions Inc. Allscripts Homecare Client Allscripts Homecare Client 5 Allscripts Homecare Client 5.0 Alps Electric Co. Ltd. Dell Touchpad Dell Touchpad 7 Dell Touchpad 7.1 Alps Electric Co. Ltd. Dell Touchpad Dell Touchpad 7 Dell Touchpad 7.102 Altiris Inc. Altiris Local Recovery Altiris Local Recovery 6 Altiris Local Recovery 6.1 Altova Inc. StyleVision StyleVision 2005 StyleVision 2005 Amazon.com Inc. Amazon MP3 Downloader Amazon MP3 Downloader 1 Amazon MP3 Downloader 1.0

Analog Devices Inc. SMax4PNP SMax4PNP 6 SMax4PNP 6 Analog Devices Inc. SMax4PNP SMax4PNP 6 SMax4PNP 6.0 Analog Devices Inc. SoundMAX SoundMax 5 SoundMax 5.2 Apple Computer Inc. iPodService Module iPodService Module 9 iPodService Module 9.0 Apple Computer Inc. iTunes iTunes 9 iTunes 9.0

Apple Computer Inc. Safari Safari 3 Safari 3 Apple Computer Inc. Safari Safari 4 Safari 4.0 ATConsulting LLC E-Z Audit E-Z Audit 7 E-Z Audit 7.6

Autodesk Inc. Autodesk CAD Manager Tools Autodesk CAD Manager Tools 17 Autodesk CAD Manager Tools 17.2 Autodesk Inc. Autodesk Impression Autodesk Impression 1 Autodesk Impression 1.1 Autodesk Inc. Autodesk Vault Explorer Autodesk Vault Explorer 2009 Autodesk Vault Explorer 2009 Autodesk Inc. CAiCE Visual Transportation CAiCE Visual Transportation 10 CAiCE Visual Transportation 10.0 Autodesk Inc. Ecotect Ecotect 5 Ecotect 5.5 Autodesk Inc. Hurricane Hurricane 6 Hurricane 6.8 AutoIt AutoIt AutoIt 3 AutoIt 3 AutoIt AutoIt AutoIt 3 AutoIt 3.3 Barnes & Noble Inc. BN eReader BN eReader 1 BN eReader 1.0 Boingo Wireless Inc. GoBoingo! GoBoingo! 1 GoBoingo! 1.5 Broadcom Corporation Bluetooth Bluetooth 6 Bluetooth 6.1

Broadcom Corporation Broadcom CV Host Component Broadcom CV Host Component 1 Broadcom CV Host Component 1.6

Brother Industries Ltd. Brother MFL Pro Brother MFL Pro 1 Brother MFL Pro 1 Brother Industries Ltd. Brownie Brownie 1 Brownie 1 #1.0 CA Clarity Open Workbench Open Workbench 1 Open Workbench 1 CADzation AcroPlot AcroPlot 2007 AcroPlot 2007 Canneverbe Limited CDBurnerXP CDBurnerXP 4 CDBurnerXP 4.2 Canneverbe Limited CDBurnerXP CDBurnerXP 4 CDBurnerXP 4.2 [1]

Canon U.S.A. Inc. Canon Digital Camera Canon Digital Camera 6 Canon Digital Camera 6 Canon U.S.A. Inc. Canon Utilities PhotoStitch Canon Utilities PhotoStitch 3 Canon Utilities PhotoStitch 3 Canon U.S.A. Inc. RAW Image Converter RAW Image Converter 1.0 RAW Image Converter 1.1 Cardinal Brands Inc. Tax Forms Helper Tax Forms Helper 2008 Tax Forms Helper 2008 Castelle Corp. FaxPress FaxPress 8 FaxPress 8.1 Citrix Systems Inc. Citrix Password Manager Citrix Password Manager 4 Citrix Password Manager 4.6 Citrix Systems Inc. Citrix XenApp Plugin Citrix XenApp Plugin 11 Citrix XenApp Plugin 11.0 Coastal and Hydraulics Laboratory CHANLPRO CHANLPRO 2 CHANLPRO 2.0 Universal Device Universal Device Install/Uninstall Conexant Systems Inc. Install/Uninstall Universal Device Install/Uninstall 4 4.0 Coordination Group Publishing Educational Publishing Educational Publishing Information Centre Educational Publishing Information Ltd. Information Centre 1 Centre 1 Corel Paint Shop Pro Photo X2 Corel Corporation Corel Paint Shop Pro Photo X2 Corel Paint Shop Pro Photo X2 12 12.0 CyberLink Corp. PowerDVD PowerDVD 6 PowerDVD 6.0 CyberLink Corp. PowerProducer PowerProducer 3 PowerProducer 3 Daxesoft Ltd Pipe Flow Wizard Pipe Flow Wizard 1 Pipe Flow Wizard 1.07 Department of The Army Corps. of Engineers HEC-DSSvue HEC-DSSvue 1 HEC-DSSvue 1.2 Department of The Army Corps. of Engineers HEC-HMS HEC-HMS 3 HEC-HMS 3.1 Department of The Army Corps. of Engineers HEC-HMS HEC-HMS 3 HEC-HMS 3.3 Deutsche Postbank AG Stampit Business Stampit Business 1 Stampit Business 1.6 DHI Water & Environment Inc. MIKE Zero MIKE Zero 7 MIKE Zero 7.0 dotSyntax LLC Digsby Digsby 1 Digsby 1.0 Eclipsit Corporation Microangelo Toolset Microangelo Toolset 6 Microangelo Toolset 6

Eltima Software Absolute Color Picker Absolute Color Picker 3 Absolute Color Picker 3.0 Environment Canada HYDAT CD HYDAT CD 6 HYDAT CD 6.0 FAICO Information Solutions AFSearch AFSearch 9 AFSearch 9.55 FdrLab Undelete Plus Undelete Plus 2 Undelete Plus 2 Firebird Foundation Inc. Firebird SQL Server Firebird SQL Server 1 Firebird SQL Server 1.5 FontGear Inc. FontDoctor FontDoctor 2 FontDoctor 2.5 Friedman Corporation Viwinquote Viwinquote 6 Viwinquote 6.3 Gadwin Systems Inc. Gadwin PrintScreen Gadwin PrintScreen 3 Gadwin PrintScreen 3 GeoGraphix GeoGraphix Discovery GeoGraphix Discovery R2007 GeoGraphix Discovery R2007.2

GEO-SLOPE International Ltd. GeoStudio GeoStudio 2004 GeoStudio 2004

GEO-SLOPE International Ltd. GeoStudio GeoStudio 2004 GeoStudio 2004 [4] gINT Software gINT gINT 6 gINT 6 gINT Software gINT gINT 6 gINT 6.1 [1] Global Mapper Software LLC Global Mapper Global Mapper 9 Global Mapper 9.2 Google Google Chrome Google Chrome 3 Google Chrome 3.0 Grig Software Compare It! Compare It! 3 Compare It! 3 Grisoft Software AVG Anti-Virus AVG AntiVirus 7.1 AVG Anti-Virus 7.5 Helios Software Solutions TextPad TextPad 5 TextPad 5.3 HP Digital Sender 9100C HP Digital Sender 9100C Address Book HP Digital Sender 9100C Address Hewlett-Packard Company Address Book Manager Manager 4 Book Manager 4.0 Hewlett-Packard Company HP Download Manager HP Download Manager 4 HP Download Manager 4.1 Hewlett-Packard Company HP Software Update HP Software Update 4 HP Software Update 4 Hewlett-Packard Company Toolbox Toolbox 2 Toolbox 2.0 HHD Software Ltd. Hex Editor Hex Editor 3 Hex Editor 3 IBM Lotus Domino Document IBM Lotus Domino Document IBM Corporation Manager IBM Lotus Domino Document Manager 7 Manager 7.0 IBM Corporation Lotus Symphony Lotus Symphony 1 Lotus Symphony 1 IBM Corporation ZapNotes ZapNotes 3 ZapNotes 3.4 ContactGrabber Enterprise ContactGrabber Enterprise Edition ibs-quadrat GmbH Edition ContactGrabber Enterprise Edition 1 1.0 IHS Inc. QUE$TOR QUE$TOR 9 QUE$TOR 9.6 iLinc Communications Inc. iLinc Conferencing Suite iLinc Conferencing Suite 10 iLinc Conferencing Suite 10.1 iLinc Communications Inc. iLinc Conferencing Suite iLinc Conferencing Suite 10 iLinc Conferencing Suite 10.2

Ingegneria Dei Sistemi S.p.A. Report Manager Report Manager 1 Report Manager 1 Innovative Technology Inc. NMS-Edit Professional NMS-Edit Professional 2006 NMS-Edit Professional 2006 Innovative Technology Inc. NMS-Edit Professional NMS-Edit Professional 2007 NMS-Edit Professional 2007 Instrumentation Northwest Inc. Aqua4Plus Aqua4Plus 1 Aqua4Plus 1.3 Interact Commerce Corp. ACT! ACT! 2006 ACT! 2006 Intergraph Corporation GeoMedia Professional GeoMedia Professional 6 GeoMedia Professional 6 Internetsoft Corporation FTP Commander Pro FTP Commander Pro 7 FTP Commander Pro 7.7 Internetsoft Corporation FTP Commander Pro FTP Commander Pro 8 FTP Commander Pro 8.0 Intuit Inc. Quicken Quicken 2008 Quicken 2008 iPass Inc. iPass iPass 3 iPass 3.30 Ipswitch, Inc. WS_FTP WS_FTP WS_FTP 94 JAM Software TreeSize TreeSize 5 TreeSize 5.1 JAM Software TreeSize Professional TreeSize Professional 2 TreeSize Professional 2.43 Kaplan Educational Centers Test Prep Test Prep 3 Test Prep 3.7 Kaspersky Lab Kaspersky Administration Kit Kaspersky Administration Kit 6 Kaspersky Administration Kit 6.0 Kaspersky Lab Kaspersky Anti-Virus Kaspersky Anti-Virus 6 Kaspersky Anti-Virus 6.0 LavaSoft Ad-Aware SE Personal Ad-Aware SE Personal 1 Ad-Aware SE Personal 1.0

LDAPSoft Corporation LDAP Admin Tool Professional LDAP Admin Tool Professional 4 LDAP Admin Tool Professional 4.0 Lenovo Group Ltd. Presentation Director Presentation Director 1 Presentation Director 1 Linguatec GmbH Voice Reader Studio Voice Reader Studio 2 Voice Reader Studio 2.0 Logitech Software Inc. Logitech SetPoint Logitech SetPoint 3 Logitech SetPoint 3.21 LSoft Technologies Inc. Active@ ISO Burner Active@ ISO Burner 2 Active@ ISO Burner 2.0 Malwarebytes Corporation Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware 1 Malwarebytes' Anti-Malware 1.22 Malwarebytes Corporation Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware 1 Malwarebytes' Anti-Malware 1.31 Malwarebytes Corporation Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware 1 Malwarebytes' Anti-Malware 1.34 Malwarebytes Corporation Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware 1 Malwarebytes' Anti-Malware 1.37 Malwarebytes Corporation Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware 1 Malwarebytes' Anti-Malware 1.38 Memeo Inc. Memeo AutoBackup Memeo AutoBackup 2 Memeo AutoBackup 2.0 MetaProducts Corporation DeskTool DeskTool 3 DeskTool 3.3 Micro Solutions Inc. Backpack BACKPACK 1.0 Backpack 1.0 Microsoft Corporation Fiddler Fiddler 2 Fiddler 2.1 Microsoft Corporation Internet Explorer Internet Explorer 8 Internet Explorer 8.0 Microsoft Driver Package Microsoft Driver Package Installer Microsoft Corporation Installer Microsoft Driver Package Installer 2 2.1

Microsoft Corporation Microsoft Flight Simulator Microsoft Flight Simulator 9 Microsoft Flight Simulator 9.1 Microsoft Forefront Client Microsoft Forefront Client Security Microsoft Corporation Security Microsoft Forefront Client Security 1 1.0 Microsoft Corporation Microsoft MapPoint Microsoft MapPoint 2009 Microsoft MapPoint 2009 Microsoft Corporation Microsoft MapPoint Microsoft MapPoint 2010 Microsoft MapPoint 2010 Microsoft Corporation Microsoft Office Microsoft Office 2000 Developer Access 2000 Microsoft Corporation Microsoft Office Microsoft Office 2000 Developer Microsoft Excel 2000 Microsoft Corporation Microsoft Office Microsoft Office 2000 Developer Microsoft FrontPage 2000 Microsoft Office 2000 Developer Microsoft Corporation Microsoft Office Microsoft Office 2000 Developer Tools 2000 Microsoft Corporation Microsoft Office Microsoft Office 2000 Developer Microsoft PhotoDraw 2000 Microsoft PowerPoint 2000 SR-1 Microsoft Corporation Microsoft Office Microsoft Office 2000 Developer sp3 Microsoft Corporation Microsoft Office Microsoft Office 2000 Developer Microsoft Word 2000 SR-1 sp3 Microsoft Corporation Microsoft Office Microsoft Office 2000 Developer Outlook 2000 Microsoft Small Business Tools Microsoft Corporation Microsoft Office Microsoft Office 2000 Small Business 2000/SR-1/ Microsoft Corporation Microsoft Office Microsoft Office 2003 Enterprise InfoPath 2003 Microsoft Corporation Microsoft Office Microsoft Office 2003 Enterprise Microsoft Access 2003 Microsoft Business Contact Microsoft Corporation Microsoft Office Microsoft Office 2003 Enterprise Manager 2003 Microsoft Corporation Microsoft Office Microsoft Office 2003 Enterprise Microsoft Excel 2003 Microsoft Corporation Microsoft Office Microsoft Office 2003 Enterprise Microsoft Outlook 2003 Microsoft Corporation Microsoft Office Microsoft Office 2003 Enterprise Microsoft Powerpoint 2003 Microsoft Corporation Microsoft Office Microsoft Office 2003 Enterprise Microsoft Publisher 2003 Microsoft Corporation Microsoft Office Microsoft Office 2003 Enterprise Microsoft Word 2003 Microsoft Business Contact Microsoft Corporation Microsoft Office Microsoft Office 2003 Small Business Manager 2003 Microsoft Corporation Microsoft Office Microsoft Office 2003 Small Business Microsoft Excel 2003 Microsoft Corporation Microsoft Office Microsoft Office 2003 Small Business Microsoft Powerpoint 2003 Microsoft Corporation Microsoft Office Microsoft Office 2003 Small Business Microsoft Publisher 2003 Microsoft Corporation Microsoft Office Microsoft Office 2003 Small Business Microsoft Word 2003 Microsoft Office 2003 Student and Microsoft Corporation Microsoft Office Teacher Microsoft Excel 2003

Microsoft Office 2003 Student and Microsoft Corporation Microsoft Office Teacher Microsoft Outlook 2003 Microsoft Office 2003 Student and Microsoft Corporation Microsoft Office Teacher Microsoft Powerpoint 2003 Microsoft Office 2003 Student and Microsoft Corporation Microsoft Office Teacher Microsoft Word 2003 Microsoft Corporation Microsoft Office Microsoft Office 97 Developer Microsoft Access 97 Microsoft Corporation Microsoft Office Microsoft Office 97 Developer Microsoft Excel 97 Microsoft Corporation Microsoft Office Microsoft Office 97 Developer Microsoft Outlook 97 Microsoft Corporation Microsoft Office Microsoft Office 97 Developer Microsoft PowerPoint 97 Microsoft Corporation Microsoft Office Microsoft Office 97 Developer Microsoft Word 97 Microsoft Corporation Microsoft Office Microsoft Office 97 Small Business Microsoft Excel 97 Microsoft Corporation Microsoft Office Microsoft Office 97 Small Business Microsoft Outlook 98 Microsoft Corporation Microsoft Office Microsoft Office 97 Small Business Microsoft Publisher 98 Microsoft Corporation Microsoft Office Microsoft Office 97 Small Business Microsoft Word 97 Microsoft Corporation Microsoft Office Microsoft Office 97 Standard Microsoft Excel 97 Microsoft Corporation Microsoft Office Microsoft Office 97 Standard Microsoft Outlook 97 Microsoft Corporation Microsoft Office Microsoft Office 97 Standard Microsoft PowerPoint 97 Microsoft Corporation Microsoft Office Microsoft Office 97 Standard Microsoft Word 97 Microsoft Corporation Microsoft Office Microsoft Office Enterprise 2007 Microsoft Groove 2007 Microsoft Office Communicator Microsoft Corporation Microsoft Office Microsoft Office Enterprise 2007 2007 Business Contact Manager for Microsoft Corporation Microsoft Office Microsoft Office Professional 2007 Outlook 2007 SP1 3 Microsoft Corporation Microsoft Office Microsoft Office Professional 2007 Microsoft Office Accounting 2007 Microsoft Office Communicator Microsoft Corporation Microsoft Office Microsoft Office Professional Plus 2007 2007 Microsoft Corporation Microsoft Office Microsoft Office Professional Plus 2007 Microsoft Office InfoPath 2007 Business Contact Manager for Microsoft Corporation Microsoft Office Microsoft Office Small Business 2007 Outlook 2007 SP1 3 Business Contact Manager for Microsoft Corporation Microsoft Office Microsoft Office Ultimate 2007 Outlook 2007 SP1 3 Microsoft Corporation Microsoft Office Microsoft Office Ultimate 2007 Microsoft Groove 2007 Microsoft Office Communicator Microsoft Corporation Microsoft Office Microsoft Office Ultimate 2007 2007

Microsoft Corporation Microsoft Office Microsoft Office Ultimate 2007 Microsoft Office InfoPath 2007 Microsoft Corporation Microsoft Office Microsoft Office XP Developer Microsoft Access 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Developer Microsoft Excel 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Developer Microsoft FrontPage 2002 sp2 Microsoft Corporation Microsoft Office Microsoft Office XP Developer Microsoft Outlook 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Developer Microsoft PowerPoint 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Developer Microsoft Word 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Pro Special Edition Microsoft Access 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Pro Special Edition Microsoft Excel 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Pro Special Edition Microsoft FrontPage 2002 sp2 Microsoft Corporation Microsoft Office Microsoft Office XP Pro Special Edition Microsoft Outlook 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Pro Special Edition Microsoft PowerPoint 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Pro Special Edition Microsoft Publisher 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Pro Special Edition Microsoft Word 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Pro with FrontPage Microsoft Access 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Pro with FrontPage Microsoft Excel 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Pro with FrontPage Microsoft FrontPage 2002 sp2 Microsoft Corporation Microsoft Office Microsoft Office XP Pro with FrontPage Microsoft Outlook 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Pro with FrontPage Microsoft PowerPoint 2002 Microsoft Corporation Microsoft Office Microsoft Office XP Pro with FrontPage Microsoft Word 2002 Microsoft Corporation Microsoft Office Live Meeting Microsoft Office Live Meeting 8 Microsoft Office Live Meeting 8.0 Microsoft Office SharePoint Microsoft Office SharePoint Server Microsoft Corporation Server Microsoft Office SharePoint Server 2007 2007 Microsoft Corporation Microsoft SQL Server Microsoft SQL Server 2008 Microsoft SQL Server 2008 Microsoft Corporation Microsoft SQL Server Microsoft SQL Server 2008 x64 Microsoft SQL Server 2008 x64 Microsoft Corporation Microsoft SQL Server Microsoft SQL Server 6 Microsoft SQL Server 6.5 sp4 Microsoft Corporation Microsoft SQL Server Microsoft SQL Server 6 Microsoft SQL Server 6.5 sp5 Microsoft Corporation Microsoft SQL Server Microsoft SQL Server 64-bit Microsoft SQL Server 64-bit Microsoft Corporation Microsoft SQL Server Microsoft SQL Server 7 Microsoft SQL Server 7.0 sp1 Microsoft Corporation Microsoft SQL Server Microsoft SQL Server 7 Microsoft SQL Server 7.0 sp2 Microsoft Corporation Microsoft SQL Server Microsoft SQL Server 7 Microsoft SQL Server 7.0 sp3 Microsoft Corporation Microsoft SQL Server Microsoft SQL Server 7 Microsoft SQL Server 7.0 sp4 Microsoft Corporation Microsoft SQL Server Microsoft SQL Server 9 Microsoft SQL Server 9 Microsoft Corporation Microsoft SQL Server Microsoft SQL Server 9 Microsoft SQL Server 9.0 [2]

Microsoft Windows Operating System NT Microsoft Windows Operating Microsoft Corporation Microsoft Windows 4 System NT 4 Microsoft Windows Operating Microsoft Corporation Microsoft Windows Microsoft Windows Vista/2008 x64 System Vista Windows Remote Assistance COM Microsoft Corporation Microsoft Windows Microsoft Windows Vista/2008 x64 Server Microsoft Windows Operating Microsoft Corporation Microsoft Windows Microsoft Windows XP/2003 x64 System XP Microsoft Corporation Microsoft Windows Windows 7 Enterprise x64 Windows 7 Microsoft Corporation Microsoft Windows Windows 7 Home Basic Windows 7 Microsoft Corporation Microsoft Windows Windows 7 Home Basic x64 Windows 7 Microsoft Corporation Microsoft Windows Windows 7 Home Premium x64 Windows 7 Microsoft Corporation Microsoft Windows Windows 7 Ultimate x64 Windows 7 Microsoft Winter Fun Pack for Microsoft Winter Fun Pack for Windows Microsoft Winter Fun Pack for Microsoft Corporation Windows XP XP 2004 Windows XP 2004 Microsoft Corporation Windows Defender Windows Defender 6 Windows Defender 6.1 Microsoft Corporation Windows Journal Windows Journal 6 Windows Journal 6.1 Microsoft Corporation Windows Live Mail Windows Live Mail 2009 Windows Live Mail 2009 Microsoft Corporation Windows Mail Windows Mail 6 Windows Mail 6.1 Microsoft Corporation Windows Media Player Windows Media Player 12 Windows Media Player 12.0 Microsoft Corporation Windows Sidebar Windows Sidebar 1 Windows Sidebar 1.0 Windows System Image Windows System Image Manager Microsoft Corporation Manager Windows System Image Manager 6 6.1 Microsoft Corporation Zune Zune 4 Zune 4.0 Minitab Inc. Minitab Minitab 14 Minitab 14.12 Minnesota Department of Transportation MnCon MnCon 2 MnCon 2.04 Morpheus Software LLC Morpheus Photo Morpher Morpheus Photo Morpher 3 Morpheus Photo Morpher 3.10 Musicnotes Inc. Musicnotes Player Musicnotes Player 1 Musicnotes Player 1.23 MyAttorney Home And Business MySoftware Company MyAttorney Home And Business MyAttorney Home And Business 1 1.0 MySQL AB MySQL Server MySQL Server 5 MySQL Server 5.1 Netscape Communications Corporation Netscape Netscape 7 Netscape 7.2

Network Associates Inc. McAfee SiteAdvisor Enterprise McAfee SiteAdvisor Enterprise 1 McAfee SiteAdvisor Enterprise 1.6 McAfee System Compliance McAfee System Compliance Network Associates Inc. Profiler McAfee System Compliance Profiler 2 Profiler 2.0

NewTech InfoSystems Inc. NTI Backup NOW! for Windows NTI Backup NOW! for Windows 4 NTI Backup NOW! for Windows 4.5 NewTech InfoSystems Inc. NTI CD&DVD-Maker NTI CD&DVD-Maker 7 NTI CD&DVD-Maker 7.5 Nokia Mobile Phones Ltd. Nokia Software Updater Nokia Software Updater 1 Nokia Software Updater 1.3 Onset Computer Corporation BoxCar Pro BoxCar Pro 4 BoxCar Pro 4.3 Onset Computer Corporation HOBOware HOBOware 2 HOBOware 2 OpenLimit SignCubes GmbH S-TRUST Sign-it S-TRUST Sign-it 2 S-TRUST Sign-it 2.1 OPTIMAL System-Beratung GmbH & Co. KG Smart Imaging Pro Smart Imaging Pro Beta Smart Imaging Pro Beta OPTIMAL System-Beratung GmbH & Co. KG Smart ZIP Smart ZIP 1 Smart ZIP 1.0 Oracle Oracle Database 10g Oracle Database 10g 10 Oracle Database 10g 10 Panda Security SL Panda ClientShield Panda ClientShield 4 Panda ClientShield 4.1 Passport Health Healthworks Alliance Thin Client Communications Inc Healthworks Alliance Thin Client Healthworks Alliance Thin Client 1 1.2 Pelmorex Media Inc. WeatherEye WeatherEye 2 WeatherEye 2 Photodex Corporation Photodex Presenter Photodex Presenter 2 Photodex Presenter 2 PJLM Software Inc. Print Audit Print Audit 5 Print Audit 5.0 PTC Pro ENGINEER Pro ENGINEER 2.0 Pro Engineer 2.0

Rare Ideas LLC Mozilla Firefox Portable Edition Mozilla Firefox Portable Edition 2 Mozilla Firefox Portable Edition 2.0

Rare Ideas LLC Mozilla Firefox Portable Edition Mozilla Firefox Portable Edition 3 Mozilla Firefox Portable Edition 3.0 RBR Ltd. RBR Logger Software RBR Logger Software 4 RBR Logger Software 4.26 Rhapsody Music Subscription Rhapsody Music Subscription RealNetworks Inc. Service Rhapsody Music Subscription Service 4 Service 4.0 Realtek update and remove Realtek Update and remove driver Realtek Semiconductor Corp driver tool Realtek Update and remove driver tool 2 tool 2.4 Red Gate Software Ltd. SQL Data Generator SQL Data Generator 1 SQL Data Generator 1.2 Red Gate Software Ltd. SQL Dependency Tracker SQL Dependency Tracker 2 SQL Dependency Tracker 2.5 Red Gate Software Ltd. SQL Prompt SQL Prompt 3 SQL Prompt 3.9

BlackBerry Device Manager BlackBerry Device Manager Driver Research In Motion Limited Driver BlackBerry Device Manager Driver 4 4 RICOH Company LTD. DeskTopBinder Lite DeskTopBinder Lite 5 DeskTopBinder Lite 5.3 Ringler Informatik (Ltd.) AG Snapform Viewer Snapform Viewer 1 Snapform Viewer 1.6 Riverbed Technology Inc. Steelhead Mobile Steelhead Mobile 2 Steelhead Mobile 2.0 RJL Software Inc. Resize Browser Resize Browser 1 Resize Browser 1 American Dynamics EDVR American Dynamics EDVR Client Sensormatic Client American Dynamics EDVR Client 3 3.5 Sepialine Inc. Argos Client Argos Client 6 Argos Client 6.3 Sepialine Inc. Argos Print Monitor Argos Print Monitor 6 Argos Print Monitor 6.3 Serif Inc. Serif PhotoPlus Serif PhotoPlus 6 Serif PhotoPlus 6.0 Sharman Networks Kazaa Media Desktop KaZaA Media Desktop 2 KaZaA Media Desktop 2.6 ShurVault Solutions Inc. ShurVault ShurVault 2 ShurVault 2.5 SiComponents SIL Editor SIL Editor 4 SIL Editor 4.1 SiComponents SIL Editor SIL Editor 5 SIL Editor 5.1 SiComponents TsiLang Dictionary Manager TsiLang Dictionary Manager 2 TsiLang Dictionary Manager 2.3 SiComponents TsiLang Dictionary Manager TsiLang Dictionary Manager 3 TsiLang Dictionary Manager 3.0 Sigma Tel Inc. C-Major Audio C-Major Audio 1 C-Major Audio 1.0 sipgate GmbH (V.i.S.d.P) sipgate Faxdrucker sipgate Faxdrucker 1 sipgate Faxdrucker 1.0 Software Protection Labs PC Guard for .NET/Win32 PC Guard for .NET/Win32 5 PC Guard for .NET/Win32 5.0 SoMat Corporation InField InField 1 InField 1 Sprint PCS Connection Sprint PCS Connection Manager Sprint Nextel Manager Sprint PCS Connection Manager 3 3.0 Star Finanz GmbH StarMoney StarMoney 6 StarMoney 6.0 Starfish Software Sidekick SideKick 1.0 Sidekick 1.0 Sun Microsystems Inc. Java 2 Runtime Environment Java 2 Runtime Environment 5 Java 2 Runtime Environment 5.0 SUPERAntiSpyware Free SUPERAntiSpyware Free Edition SUPERAntiSpyware.com Edition SUPERAntiSpyware Free Edition 4 4.25 Symantec Corporation Backup Exec DLO Backup Exec DLO 2 Backup Exec DLO 2.0 Symantec Corporation Backup Exec DLO Backup Exec DLO 3 Backup Exec DLO 3.1 Sysinternals LLC AccessChk AccessChk 4 AccessChk 4.23 Sysinternals LLC AdRestore AdRestore 1 AdRestore 1.1 Sysinternals LLC Autologon Autologon 2 Autologon 2.10 Sysinternals LLC BgInfo BgInfo 4.5 BGInfo 4 Sysinternals LLC BgInfo BgInfo 4.5 BGInfo 4.7

Sysinternals LLC CacheSet CacheSet 1 CacheSet 1.0 Sysinternals LLC ClockRes ClockRes 2 ClockRes 2.0 Sysinternals LLC Coreinfo Coreinfo 1 Coreinfo 1.0 Sysinternals LLC Ctrl2Cap Ctrl2Cap 2 Ctrl2Cap 2.0 Sysinternals LLC DiskExt DiskExt 1 DiskExt 1.1 Sysinternals LLC EFSDump EFSDump 1 EFSDump 1.02 Sysinternals LLC Hex2dec Hex2dec 1 Hex2dec 1.0 Sysinternals LLC LDMDump LDMDump 1 LDMDump 1.02 Sysinternals LLC LoadOrder LoadOrder 1 LoadOrder 1.0 Sysinternals LLC LogonSessions LogonSessions 1 LogonSessions 1.1 Sysinternals LLC MoveFile MoveFile 1 MoveFile 1.0 Sysinternals LLC PendMoves PendMoves 1 PendMoves 1.1 Sysinternals LLC PipeList PipeList 1 PipeList 1.01 Sysinternals LLC ProcDump ProcDump 1 ProcDump 1.5 Sysinternals LLC ProcFeatures ProcFeatures 1 ProcFeatures 1.10 Sysinternals LLC RegDelNull RegDelNull 1 RegDelNull 1.10 Sysinternals LLC RegJump RegJump 1 RegJump 1.01 Sysinternals LLC SDelete SDelete 1 SDelete 1.51 Sysinternals LLC ShareEnum ShareEnum 1 ShareEnum 1.6 Sysinternals LLC ShellRunas ShellRunas 1 ShellRunas 1.01 Sysinternals LLC Streams Streams 1 Streams 1.56 Sysinternals LLC Sysinternals Debugview Sysinternals Debugview 4 Sysinternals Debugview 4.76 Sysinternals LLC Sysinternals Handle Sysinternals Handle 3 Sysinternals Handle 3.42 Sysinternals LLC VMMap VMMap 2 VMMap 2.4 Sysinternals LLC VolumeID VolumeID 2 VolumeID 2.0 Sysinternals LLC ZoomIt ZoomIt 4 ZoomIt 4.0 TangoTools.com JpegSizer JpegSizer 6 JpegSizer 6.4 TeamViewer GmbH TeamViewer TeamViewer 4 TeamViewer 4.1 TechHit LLC MessageSave MessageSave 4 MessageSave 4.0 Technesis Inc. Technesis Client Technesis Client 5 Technesis Client 5.64 Teratrax Inc. Teratrax Database Manager Teratrax Database Manager 4 Teratrax Database Manager 4.0

Tracker Software Products Ltd. PDF-XChange Viewer PDF-XChange Viewer 2 PDF-XChange Viewer 2.0 Trend Micro Inc. CWShredder CWShredder 2 CWShredder 2.10 Trend Micro Inc. Trend Micro PortalProtect Trend Micro PortalProtect 1 Trend Micro PortalProtect 1.7

triCerat Inc. ScrewDrivers Client ScrewDrivers Client 4 ScrewDrivers Client 4.2 Typz Software Virtual Dimension Virtual Dimension 0 Virtual Dimension 0.94 U.S. Environmental Protection Agency EPA SWMM EPA SWMM 5 EPA SWMM 5.0 Utimaco Safeware AG SafeGuard PrivateCrypto SafeGuard PrivateCrypto 2 SafeGuard PrivateCrypto 2.11 VMware Inc. VMware Workstation VMware Workstation 7 VMware Workstation 7 Wave Systems Corp. Password Vault Viewer Password Vault Viewer 3 Password Vault Viewer 3 Wavelink Corporation Wavelink Avalanche Console Wavelink Avalanche Console 4 Wavelink Avalanche Console 4.8 Webyog Softworks Pvt. Ltd. SQLyog SQLyog 1 SQLyog 1.0 Wiziple.NET PicPick PicPick 1 PicPick 1.0 Wiziple.NET PicPick PicPick 2 PicPick 2.1 Wootalyzer Development Wootalyzer Wootalyzer 3 Wootalyzer 3.54 Xobni Corporation XobniService XobniService 1 XobniService 1.8 Xtreeme GmbH Search Engine Studio Search Engine Studio 3 Search Engine Studio 3.0 Yahoo! Inc. Yahoo! Toolbar Yahoo! Toolbar 7 Yahoo! Toolbar 7

Yokogawa Electric Corporation Exaquantum Exaquantum 2 Exaquantum 2.20 YSI Incorporated EcoWatch for Windows EcoWatch for Windows 3 EcoWatch for Windows 3.17 Zipher Ltd. CLARiSOFT CLARiSOFT 4 CLARiSOFT 4.4 ZOHO Corporation Zoho Meeting Zoho Meeting 1 Zoho Meeting 1 1.0

Resolved Issues

The following table highlights previous Known Issues that have been resolved in DSS SAM version 1.2:

Issue Category Description 28858 Export Exporting a saved report with the time filter causes a database exception. 28776 Configurator The configurator doesn't catch a space left between comma and port number in database server name. 27947 Catalog It is possible to add a duplicate entry in the Catalog. The installer doesn’t check that the server computer is running one of the supported operating systems (Windows Server 2003 or 27931 Installer Windows Server 2008). If the EXE scan directory becomes invalid, an error will be displayed and the user may be prevented from editing the exe scan 27796 Import directory information. 20567 DSS Cron A DSS Cron job window pops up a cmd prompt window on the DSS SAM server every 5 minutes.

Known Issues

Please review the contents of the list of Known Issues below prior to contacting BigFix Support or reporting new issues.

Issue # Category Description of Known Issue Workaround 19761 BigFix Server Executable inventory does not aggregate to a single parent Configure DSA so that all computers report server in a BigFix DSA (Distributed Server Architecture) to a single root server rather than reporting configuration, nor does the data replicate across all DSA dynamically to the various DSA servers. servers, so inventory will be incomplete when using DSS The implication is that although the BigFix SAM in an environment with DSA. database will replicate across DSA servers, the clients will not load balance across multiple root servers. Alternatively, you can contact BigFix for assistance with replicating the inventory data to a centralized location for DSS SAM. 22469 Import If an import is interrupted, the application will continue to Re-run the import and let it complete. allow users to log in even though there may be inaccurate data due to the incomplete import. 28761 UI Computer Details: For executables designated as Be sure to use the Ambiguous Entries tool ‘ambiguous’, the ‘Add’ link appears even though it is already to ensure your Catalog meets your there. expectations. 28762 Datasource Deleting a datasource doesn't remove all of the information from the Drill Down by Software tab. 21675 Export PDF becomes unreadable with larger number of columns. Use landscape view for the export to fit more columns. Ensure that the number of columns in view is not excessive. 22897 Installer Selecting a valid database server from drop down list on the Ensure that the database server name and Database Settings screen during installation will sometimes database name (if using a named instance) fail. is correct. You may have to manually enter the name if it does not appear correctly in the dropdown list. 23281 Import When deleting a datasource and then re-adding the same After deleting a datasource, you should datasource, any existing custom retrieved properties lose remove all custom retrieved properties. their way. You may re-add them after re-adding the datasource, and then run an import to re-

populate the data.

27947, 27729 Catalog It is possible to add an entry in the Catalog that is a duplicate Before adding to the Catalog, search for of other entries. the item that you want to add to make sure it does not already exist. You may use the Ambiguous Entries tool to ensure your new items have not created any duplication. 28361 Configurator During installation, certain configurations may result in the First ensure that TCP/IP is enabled for your following error: “An error occurred connecting to the SQL SQL server. Also ensure that you are using server utility using TCP/IP. Ensure TCP/IP is enabled for the the SQL server port number for the server server.” This may be an erroneous message. you are connecting to using the following convention: “Server name,port number”. 28599 Catalog If you use the Add link to initiate the Add to Catalog workflow Manually run an import, or wait until the from the Computer Detail page, the Add link will persist until next scheduled import. Then the Add link the next import. will change to reflect the newly-added Catalog entry. 19893 UI On the Computer detail screen, properties with multiple You may add the desired properties as values on the “BES Properties” tab only display the first value. Computer Properties in DSS SAM for better usability, or you may use the BES Console to access this data. 20592 Import If two datasources point to redundant DSA servers, the If you have multiple datasources, you inventory will be redundant. should ensure that they are not replicated DSA servers. 21119 Installer SSL certificates are properly used when configuring DSS Ensure that you have a valid SSL SAM to run in https mode, but the configuration process does certificate before you use it for the DSS not validate that the SSL certificate is valid during the install. SAM configuration. If you install using an invalid certificate, your DSS SAM server may not run properly. In this case, please check the BigFix Knowledge Base for information or contact BigFix Support. 21215 Installer Configuration wizard UI appears to be unresponsive during scripted actions, but it continues to install. 22049 Java/JDK Without Java on the DSS server, PDF export will not be Install JDK on the DSS server and restart available to end users and there is no warning. all your BigFix DSS services. Please check the BigFix Knowledge Base for information or contact BigFix Support for more information.

23362 UI Deleting BES group does not delete it from existing listings in Delete removed BES groups from DSS DSS SAM Computer Group. SAM UI. 27156 DSS SAM Server If you already have Ruby on Rails installed on your DSS SAM You may need to edit Windows server when you install DSS SAM, DSS SAM may install Environment Variables to direct the DSS correctly, but fail to run. SAM Ruby code to the correct Ruby executables and libraries. 26418 Import Changes to Computer Groups don't show in Filters & Need to run Import. Columns right away. 27145 UI Some browsers may cache the Filters & Columns dialog, so Refresh your browser screen or logout and after you add a Computer Property you need to refresh the login. screen or logout/login before that property appears in the dialog. 26929 Installer Installer displays the "Show the Windows Installer log" checkbox, but it is not functional. 28762 Import When only one datasource is configured and that datasource The data will be replaced after you add a is deleted, data is not erased from the Drill Down by Software new datasource and run an import. tab. 32047 Scan directory The datasource test button might show "success" when the exe scan directory is pointed to the wrong path. 31962 Apache When upgrading DSS SAM on Windows 2008, you will see a Ignore the warning. warning message that will restart Apache. 31618 Import The Contract Import process cannot process 2-digit years in Be sure to use four-digit years for imports. the 21st century. 31603 Installer If you cancel the installation before it completes, you may be Re-running the installer to its completion left with a partial install. may rectify this issue. 31029 Import Hitting "next" before resolving unmatched software titles Go back and resolve the match before during contract import will cause an error. hitting Next. 29627 Inventory There is no size limit on the BF_InventoryLog.ldf. See the Upgrading section of the DSS SAM Installation and Configuration Guide for specific information. 28632 Computer Some analysis properties show "Inactive" in the Create There is no need to work around this UI Properties Computer Properties form, but they show active in the BES issue – your data will be in tact. Console. When using them in DSS SAM, the data will be available in DSS SAM.

27156 Ruby Separately installed Ruby may cause ETL to fail. Verify that you don’t have Ruby installed on the SAM Server machine. 27678 Catalog The Software Catalog editing UI does not prevent you from Avoid creating duplicate applications creating duplicate entries in the Catalog. Creating duplicate entries anywhere in the Catalog. To entries will likely result in software recognition ambiguity and determine if you have ambiguous entries, inconsistent inventory reports. use the Ambiguous Entries tool to find and reconcile them. 23562 Contracts Contracts with a future purchase date should be inactive. Don’t include contracts with a future purchase date in your contract analyses. 27730 Installer A non-Administrator user is able to run the Configurator, but A user with Administrative permissions gets an initialization error in the end of the installation. should run the Installer.

Global Support

BigFix offers a suite of support options to help optimize your user-experience and success with this product. Here’s how it works:

. First, check the BigFix website Documentation page: . Next, search the BigFix Knowledge Base for applicable articles on your topic: . Then check the User Forum for discussion threads and community-based support:

If you still can’t find the answer you need, contact BigFix’s support team for technical assistance:

. Phone/US: (866) 752-6208 (United States) . Phone/International: (661) 367-2202 (International) . Email: [email protected]