Audio guides Access Available until 17:00 (summer) or 15:30 (winter) from the statement Information Centre in the following languages. Visiting Hampton (Subject to availability) A variety of special tours Court is available including options for families and Palace partially sighted visitors. Audio guides are included in your ticket price. Not available for under 5’s. Map key Things to remember Ticket offi ce Palace entrance Picnic area Please do not eat or drink inside the building. Smoking and vaping are prohibited inside the palace and courtyards. Royal Tennis Court Please resist touching the magnifi cent but fragile objects that you will see Male toilet displayed within the palace. Female toilet To protect these historic objects we have to use window blinds to keep light Accessible toilet levels low and we place fragile items behind barriers. Car park Non-commercial photography and fi lming are allowed everywhere except the Shop Chapel Royal, Royal Pew, Cumberland Art Gallery and special exhibitions. Café Clore Learning Centre Closing times Charabanc Summer Winter Riverboats Fountain Court Café 16:00 Closed Ice cream kiosk No entry The Magic Garden 17:15 Closed The Maze 17:15 15:45 No photography or fi lming - on cameras, Georgian Story videos, phones or ipads Privy Kitchen Café 17:30 16:00 The Formal Gardens Cumberland Art Gallery The Baroque Story Gravel area as shown on the map. The Chocolate Kitchens Please note there are uneven Compiled with help surfaces around the palace grounds. Last entry to palace 17:45 16:15 routes and shops from the Access Panel August 2016 East Gate 17:55 16:25 Tiltyard Café and West Gate 18:00 16:30 East Front & Gardens Shop – rubber ramp at door Smooth marble Exhibition – Ramp to floor. Live or access Chocolate Court. Level access past Privy Kitchen exit. Chapel cloister from Privy Kitchen recorded music. Slope down to exit with From cloister: 2 steps down with handrail on RHS – slope/ramp down with handrail on No photography. handrails on both sides. as you go down before turn and then one step up LHS as you go down or 2 steps with handrail on RHS as you go down. into the courtyard when approaching from Privy Chapel Royal Garden Shop & Kitchen. Chapel cloister towards Fountain Temporary Exhibitions Or: Fountain Court Court – slope/ramp up with handrail on 1 step up from cloister when approaching from LHS as you go up, or 2 steps up with the Chapel Royal/Fountain Court. handrail on RHS as you go up. Outside area: Paving with central drainage gullies Chapel Cloister Chapel Court Garden Narrow ramp up into Chocolate Room. Slope up to courtyard, 1 step into demo Kitchen Room on LHS very slight step to café. and small slope into room on RHS. Three entrance/exit 2 steps down to seating Very dim lights and 8 steps points into the courtyard Both rooms have projected images and seating area. Two are area (handrail RHS as down from the cloister. text. Sound effects for actions. you go down). Level Handrail on LHS as you single steps and one is a ramp. Contents access to seating area go down. Chocolate Kitchens via exit. Henry VIII’s Wine Cellar Fountain Court Café Privy Kitchen Café Contact us 2 2 + 1 steps up from 1 step or ramp into courtyard Wine Cellar. entrance. Commentary, no 1 step + ramp + 5 steps + From Base Court: 1+2 steps subtitles; music. Opening times 3 slope from cloister. Clock Court (rail near the two steps). Transcript available. Admission Kitchen Shop From Anne Bolyen’s Archway: 1+4 steps Tiled floor. 2nd room is dark (rail RHS as go up the 4 steps). for the film. Dogs From Clock Court: 3+2 steps (no rail Seating in both ante room and Slope x2 then ramp except at very top). or 2 + 1 steps (with 2nd room for film. How to get to us 4 handrail on both sides) Silent film with From cloister: 1+2 steps (rail near from Base Court. no subtitles. the 2 steps). The Baroque Story Public transport Or Virtual tour of Undercroft There is a slope within the shop. Parking ‘Young Henry 1 step + ramp + 5 steps + 1 VIII’s Story’ here. Drop-off or collection step from cloister. Henry Shop Undercroft Film Information Centre Access key Map key Toilets 5 Refreshments Ramp or slope Information Garden Shop Centre & Information for families 6 Hampton Audio guides (ramped access) Left luggage facilities Wheelchair store Buggy park Mobility Court A limited number of wheelchairs and bag store & Base Court motorised scooters are available to borrow family room Wheelchairs 7 Palace Temporary exhibitions area Accessible toilet Deaf/hard of hearing visitors Maze Accessible lift (please ask a Master warder in a red coat for access) Picnic area Blind/partially sighted visitors Map Carpenter’s (weekends only) Court Cobbled and uneven surface Privy Kitchen Café Special tours and/or events 8 Begin your journey of Smooth or Shops discovery from Base Court. polished surface Quiet spaces 9 Simply choose any one Area of low ‘The Baroque Story’ Staff of the routes shown below light levels exhibition and start exploring. Handrail Tiltyard Café Using the floor plans 10 – 13 Fountain Court Café Henry VIII’s William III’s Steps (Open summer season only) What to do in… 14 Apartments Apartments Accessible toilet 1 hour – the Tudor experience Henry VIII’s Sound interpretation Palace Baby change 1 hour – the Baroque experience Kitchens Gardens Main entrance Silent area / no sound interpretation Female toilet 2 hours Young Henry Georgian 3 hours VIII’s Story Male toilet Story Interpretative film Level access route Chocolate Mantegna’s The Magic Garden 15 Seymour Gate No photography Kitchens Triumphs Best route for wheelchair users of Caesar Stairs Hampton Court garden map 16 Cumberland Gardens, Maze & Tiltyard Café Please note there are uneven surfaces around the Palace Art Gallery TRIM At Hampton Court Palace we welcome all visitors and try to make everyone’s day out enjoyable. Opening times Admission Historic Royal Palaces is the independent We welcome disabled visitors and make We are open daily, Visitors with a disability should purchase a charity that looks after the Tower of London, sure that ‘reasonable adjustments’ are including 1 January ticket and their carer or essential companion Hampton Court Palace, the Banqueting made where appropriate and possible. can ask for a free ticket. Please look on our House, Kensington Palace, Kew Palace and However, we recognise that this aim does website or telephone the Contact Centre Hillsborough Castle. not override existing legislation concerning We only close 24-26 December for prices. the protection of ancient monuments, listed At the heart of our organisation is the buildings, conservation areas and designated Hampton Court Palace, the Magic Garden challenge to help everyone explore the story Membership natural heritage sites, or the Health & Safety and the Maze open at 10:00 but closing of how monarchs and people have shaped Annual Historic Royal Palaces Membership Acts. Where access is not possible, improved times vary according to the time of year, society in some of the greatest palaces ever gives free, unlimited access to all six of our interpretation facilities/services are being changing with British Summer Time. Please built. That means we are continually looking palaces and so allows you to explore and implemented whenever possible. telephone or check our website for details. for ways to improve access and diversity – in discover Hampton Court whenever you want. the visitors we attract, the staff we employ There are many additional benefi ts including Please note: and the services we provide. discounts in the cafés and shops, exclusive Some external surfaces may be slippery, events and access to the private Members’ To achieve this we have developed a Single especially when wet. This includes the Room at Hampton Court Palace. Equality Scheme which covers the areas of courtyards and cloisters and Fountain Court disability, gender and race, and describes particularly can be wet underfoot from Members who need to come with a carer or how we aim to promote equality and condensation even though it is under cover. essential companion should advise the ticket diversity in everything we do. It can be Please be aware that we have steep slopes offi ce staff when purchasing membership found on our website: and drops from height in some of and they will add ‘plus carer’ to your card. www.hrp.org.uk/aboutus/whoweare/diversity our gardens. If you have any questions please call the Membership Offi ce on 0844 482 7788. Contact us Dogs Hampton Court Palace Surrey KT8 9AU All recognised assistance dogs are welcome England at Hampton Court Palace. Non-assistance Email: [email protected] dogs may only visit the informal gardens and should be kept on a short lead. Telephone: +44 (0)20 3166 6000 Typetalk/text relay users should call 18001 020 3166 6000 (09.00 to 17.00 GMT) Visit our website for more information: www.hrp.org.uk/HamptonCourtPalace/planyourvisit/disabledaccess 2 3 How to get to us… Public transport Parking Toilets Hampton Court Palace is in Travelcard Zone 6. Palace car park (on site) Trains run directly from London Waterloo We have 200 car parking spaces, nine of There are accessible toilets in the following to Hampton Court station, 200 metres which are disabled parking spaces for blue areas: the palace, the gardens, the Tiltyard away from the palace entrance. The station badge holders. They are available on a fi rst- Café and the Magic Garden. concourse is step-free and includes toilets. come, fi rst-served basis to palace visitors.