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summer 2011

Birmingham’s new terminal: Strengthening the region’s global gateway

Policy Features News Government Aviation Policy Review – Latest Peel – focus on long-term development Lydd completes first-phase refurbishment

Security & Environment – specialist Heathrow’s focus on IT innovation Stansted’s 20th anniversary conference reports Manchester’s and lighting upgrade International’s F&B investment

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Pegasus One, Pegasus Place • Gatwick Road Crawley, West Sussex RH10 9AY, UK Tel: +44 1293.641200 p.3 www.aoa.org.uk The Airport Operator SUMMER 2011

Ed Anderson Chairman Airport Operators Association

The official magazine of the Airport Operators Association Chairman’s Introduction

Airport Operators’ Association Can I welcome readers and the need to minimise is already high in relation to that aviation plays in the UK 3 Birdcage Walk to this latest edition of future emissions and noise. that paid by other sectors and economy and it must provide the the Airport Operator. We have In this context, I would is significantly out of line with policy framework that will enable SW1H 9JJ just held our annual summer commend the latest, recently other EU countries. We shall, airports in all the UK regions Tel: 020 7799 3171 reception, at St Stephen’s Club published, Sustainable therefore, be campaigning hard, to grow and play their full part Fax: 020 7340 0999 in Westminster, which was Aviation progress report. along with industry partners, in the economic recovery. We attended by a number of airport against any further increases are concerned that, while the www.aoa.org.uk members and associates, as We have participated in the in APD and for its phasing out Government review is ongoing, well as Parliamentarians and South East Airports Taskforce, once EU ETS starts next year. there is something of an aviation other industry stakeholders. which has been chaired by the policy vacuum and we would We were delighted that the Minister of State. Its remit has The forthcoming policy review urge the Government to adhere Minister, Theresa Villiers MP been to look at ways in which needs to recognise the role to its timetable for the review. addressed us on this occasion. the three major London airports The Airport Operator is produced could be made to work better by PPS Publications Ltd. The Government has now and its report will be published published the questions that in the coming weeks. From Daniel Coleman the forthcoming aviation policy an airport perspective, there Publisher review will address. This review, has been merit in sitting round which should be concluded the table with the Minister, Ross Falconer in early 2013, will establish alongside airlines, regulators and Editor the policy framework for the a number of other interested industry over a time horizon parties. Needless to say, airport Ryan Ghee Assistant Editor stretching as far out as 2050. managers across the UK are It is clearly essential that the totally focused on making their Richard Jende Government gets this right in airports better and improving Head Designer order that aviation can maximise the passenger experience. its contribution to the long- Victoria Wilkinson term prosperity of the UK. Aviation has much to offer in Designer AOA will be engaging fully with terms of meeting the national the review and also with the objectives of recovery from James Nixon policy review currently being the recession and the creation Publication & Exhibition Manager undertaken by the Labour Party. of high quality private sector jobs. In return, and in order for Paul J. Hogan Our message to Government us to be able to deliver those Managing Director is very clear, and will be benefits, we ask for two things reflected in our response from government. Firstly, a to the consultation. We will fair deal on tax and secondly a PPS Publications Ltd be emphasising the major positive policy framework that 3a Gatwick Metro Centre contribution that aviation will enable our industry to grow. Balcombe Road makes to the UK economy; we Horley, Surrey will reiterate our commitment, The April budget included a RH6 9GA along with the rest of our freezing of the rates of Air industry, to the environmental Passenger Duty for one year, Tel: 01293 783851 agenda; and we will emphasise but it signalled that at the end Fax: 01293 782959 Email: [email protected] that we are fully engaged with of that time a ‘double inflation’ the Government’s ‘Making catching up increase is planned. www.pps-publications.com Airports Better’ objective. This would occur at the same time as we enter EU ETS in 2012, ©PPS Publications Ltd 2011 We regard the work being and the industry would then be undertaken by the Sustainable subject to a double tax charge Please ensure all press releases Aviation coalition as crucial to as well as a double inflation are sent to PPS Publications demonstrating our commitment increase in one of those taxes. directly, not to AOA head office. to the environmental agenda The level of tax on our industry aoa is pleased to work with its corporate and silver sponsors

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Silver sponsors p.5 www.aoa.org.uk The Airport Operator SUMMER 2011 Government Aviation Policy Review – Latest

By Rob Siddall, Policy Director, Airport Operators Association

The Government’s much- First, the debate on whether developed and developing of their charge to developed contours are already in use. trumpeted first-phase the UK should have a unilateral countries, about common-but- economies of “you put the What may be being suggested document on its current aviation aviation emissions target. differentiated-burden-sharing. emissions into the atmosphere, here is the idea of a “new deal” review emerged, on track, This is an area where there This has been the show stopper so you fix the problem”. on noise, which might have the in March. Billed as a scoping has been some confusion. so far as all the UN sponsored potential to bring hotly debated document, it doesn’t directly Officials have clarified that a Conferences of the Parties (CoP) Second, the question of aircraft on issues, such as capacity consult on the scope of a new UK aviation emissions target is talks. While the discussions noise. all the signals from the growth, back on the table. aviation policy, but has been not Government policy, even are complex and esoteric, current secretary of state, Phillip progressively re-positioned though the Department for they boil down to megaphone Hammond’s office are that he With all that in the mix, AOA’s as a call for new evidence. Transport’s Business Plan has diplomacy; with developed thinks noise, not emissions is the focus in the summer will be a commitment to comment on countries saying that emerging key concern when it comes to in framing policy positions The sections are sensible the matter this month. It’s been economies can’t just steamroller aviation growing its businesses. on behalf of our members enough. Aviation and the made clear that this was the on with fuel usage; and To this end, the government and supporting business-led economy, local impacts and previous Government’s policy. developing countries rehearsing paper moots the idea of a noise research to look at how our so on. But the questions are more sophisticated versions envelope, possibly using decibel sector is vital to the economy. many and varied, leaving This means that the 2009 work some commenting that done by the Committee on some of the areas where Climate Change, in response the Government is seeking to the target announced by evidence on topics that have the then Secretary of State already been “done to death”. for Transport, GeoffH oon (UK aviation emissions back to real However, AOA sees the scope 2005 levels by 2050) is now of the call for new evidence as left floating somewhat in the an opportunity and is leading ether. Despite being seen as sector work with the British a gold standard in research Chambers of Commerce to on aviation emissions and the look at how it can commission prospects for reducing them, a report on the economic its aim was to shed light on the contribution of UK aviation, feasibility of achieving a policy which will add genuine value and measure that no longer exists. detail to the existing evidence base; especially on the value of AOA is still discussing the flying for business and trade. matter with members, but has long-held the belief that a Aside from homing in on how global industry like aviation and flying has real potential to a global problem like climate support the Government’s change needs a global solution; jobs and growth push, the with the EU Emissions Trading other key part of our work Scheme a good step on the is to discern which of the road. Having said that, a global questions has a policy idea, or aviation deal might be a long at least the seed of one, behind time coming and is inevitably it. Two areas spring out. caught in the crossfire between 01

01 All the signals from the current Secretary of State, Phillip Hammond’s office are that he thinks noise, not emissions is the key concern when it comes to aviation growing its businesses. p.6 The Airport Operator www.aoa.org.uk SUMMER 2011 AOA Specialist Security Conference

Leeds, May 2011

A similarly successful and Centre for National Infrastructure treated speakers to some larger annual Security Protection speakers presented aviation security technology Conference was held again a double-bill on the latest “futurology”, with news from at the Oulton Hall Hotel, near thinking in behavioural analysis, their TD2 programme. And other Leeds, and included a host of including advances in how to speakers brought perspectives interesting speakers drawn from detect suspicious behaviours; from the EU and topics as all facets of aviation security. and landside security, which diverse as body scanners and Delegates heard stimulating left delegates admitting they’d airport policing. The event talks from the UK’s Threats never realised that videos of was supplemented with some Office showing how terrorists lorries colliding with bollards excellent facilities for networking

01 are increasingly sophisticated. could be so exciting! Thales and a conference dinner. AOA Specialist Environment Conference

Heathrow, May 2011

AOA held a successful 2011 Steele of the global-joint- taking a “perfect flight” from Environment Conference, sectoral Air Transport Action push back to arriving on stand. kindly hosted by BAA at its Group (ATAG), who joined Kevin Morris of ADS brought his excellent Heathrow Academy the meeting from his base in expertise to bear on the trade- facility. Around 50 delegates Geneva to cover progress made offs in aircraft design, showing from a cross-section of AOA’s so far and the latest moves how noise and emissions diverse membership attended at ICAO and the forthcoming from engines are interrelated, the one-day event to hear “CoP” (Conference of the and it’s not as simple as just a series of stimulating and Parties) talks this December reducing both. Speakers from informative presentations. in Durban. Other speakers Manchester Airports Group Speakers talked on a variety covered a raft of pertinent (MAG) gave perspectives of topics, right down from big- issues. NATS presented “The on energy management picture debates, to technical Perfect Flight” – a Sustainable and recycling of aircraft advances. Negotiations for Aviation initiative, to see how waste – not as glamorous a global deal on aviation much fuel could be saved by as the beach in Cancun, but emissions, covered by Paul maximising fuel efficiency and important nonetheless. 02

01 02 Jayne Maisey, Head of Regulation Policy Paul Steele, ATAG. and Practice, . p.8 The Airport Operator www.aoa.org.uk SUMMER 2011

The annual AOA Operations and Safety Conference was held at the Oulton Hall Hotel in Leeds on 20-21 June. A number of key issues were up for discussion, including the Airport Collaborative Decision Making (A-CDM) initiative, the latest progress on the EASA (European Aviation Safety Agency) rulemaking process and the prevention of runway

01 02 incursions. Ryan Ghee reports. AOA Operations and Safety Conference

Speakers from the likes plc and 250,000 jobs, he pointed Standards Department, CAA, and resources as some of While recent statistics of the Civil Aviation to an “unwavering commitment then outlined the progress the key benefits ofA -CDM, show that reported runway Authority (CAA), BAA and the to the environmental agenda” that has been made on the he added that Heathrow incursions are increasing, “this UK Flight Safety Committee and a “commitment to the EASA rulemaking process. The Airport should be prepared indicates that the visibility of (UKFSC) addressed almost government’s ‘Making Airports process, she explained, will be for full A-CDM implementation runway incursions in 100 delegates on the safety Better’ agenda” as evidence based on ICAO (International by October this year. is improving”. However, there and operations issues currently of the industry’s positive role. Civil Aviation Organization) is still work to be done, he impacting on UK aviation. Annex 14 Standards and He said: “A-CDM does have said. “Once every fortnight, The keynote address was recommended practices, the ability to provide a you have a runway incursion Ahead of an address by Ed delivered by Andrew Haines, as well as best practice. huge mine of information to in Europe that was severe, Anderson, chairman, AOA, chief executive of the CAA, who help really understand the and this is really alarming.” Simon Butterworth, the explained that the Authority Referring to the planned performance of your airport. outgoing chair of the AOA is currently carrying out “a introduction of EASA It’s something that we should After further presentations Operations and Safety Group, route and branch review of regulations in 2014, Doherty all be doing but it does from the Health & Safety outlined the challenges that how we undertake safety said: “We should remember require investment and it does Executive’s Christine Barringer the industry currently faces. regulation”. Performance and that for the UK, this will be require resource. It’s critical and Kirsten Riensema, head of integration were identified minimal change compared that all key stakeholders are aerodrome standards, Safety Admitting that “there is evidence as key to garnering a better to other Member States.” committed to the programme.” Regulation Group, CAA – of growth but economic understanding of where risk who outlined the work of the concerns still remain”, he lies within aviation, as was the Collaborative The second edition of the Ground Handling Operations explained that another difficult role of “performance-based Decision Making European Action Plan for Safety Team (GHOST) – Rich winter, a second volcanic ash safety” in future regulation. A-CDM was the next issue to the Prevention of Runway Jones, chief executive of the cloud, and pressure from Europe be put under the spotlight, Incursions was the focal point UKFSC, and Jim Reed, head of for Single European Sky (SES) II He added: “The CAA is with a presentation from of the presentation delivered by human factors, CAA, brought to deliver, all provide examples dedicated to enhancing the Mark Burgess, head of ATM EUROCONTROL’s Bengt Collin. the conference to a close. of the obstacles that the industry safety and performance (Air TrafficM anagement) at He explained that the must constantly overcome. of aviation. The UK must BAA. Highlighting increased new document contains The latter concluded: “I ask maintain its place as a force in predictability of operations and more than twice as many you to continue being, or Anderson then outlined the European safety regulation.” better situational awareness, recommendations as the to become, committed and positive impact of UK aviation to a reduction in taxi times and previous edition and outlined progressive in seeking new and the national economy. As well as Sarah Doherty, head of strategy emissions, and optimised use of some of the key points that better ways to enhance human an £18 billion contribution to UK & standards, Aerodrome available airport infrastructure should be taken into account. and safety performance.”

01 02 Haines: “The CAA is dedicated to Anderson pointed to an “unwavering enhancing the safety and performance of commitment to the environmental aviation. The UK must maintain its place agenda” and a “commitment to as a force in European safety regulation.” the government’s ‘Making Airports Better’ agenda” as evidence of the industry’s positive role. p.9 www.aoa.org.uk The Airport Operator SUMMER 2011 AOA Summer Reception

01 02

The AOA held its annual messages and demonstrated In response, he asked the Theresa Villiers MP, Minister of The Chairman Summer Reception on how the aviation sector can Government to deliver two State with responsibility for also reaffirmed the Wednesday 29 June at St play a significant role in the things: a fair tax on flying and a aviation, was guest of honour Stephen’s Club in Westminster. Government’s desire to see positive framework for growth. and gave a short address industry’s commitment The event was attended an economic recovery led by The Chairman highlighted outlining the Government’s to deliver a better by a number of politicians, private-sector jobs and growth. that aviation tax in the UK current thinking and plans on passenger experience, including Paul Goggins MP, He stated that the industry is already the highest in the aviation. She explained that John Leech MP, Gavin Shuker would continue to address EU, and called for the double the Government recognised and thanked the MP, Ian Paisley MP, Lord Clive its environmental impacts, inflationary rise inA ir Passenger the economic benefits of Minister for inviting Soley, James Cleverly GLA highlighting the recently Duty to be dropped and the the industry and the work AOA to sit on the and Conservative leader in the published Sustainable Aviation level reduced as aviation joins it is doing to tackle its London Assembly; and Daniel Progress report (available at: the EU Emissions Trading environmental impact through South East Airports Moylan, Deputy Chairman, www.sustainableaviation.com). Scheme in 2012. He said that technology. The Minister also Taskforce (SEAT); he Transport for London and The Chairman also reaffirmed the increases were perverse in highlighted the importance added that it was good prominent advisor to London the industry’s commitment a year when as a country we placed by the Government on “to see Government, Mayor Boris Johnson. Also to deliver a better passenger are looking to have a major the policy review and stressed attending were industry experience, and thanked the push on inbound tourism, that she looked forward to airports, airlines, representatives, including Minister for inviting AOA on the back of the Olympics working with the industry. In regulators and other Andrew Haines of the CAA; and to sit on the South East and Her Majesty the Queen’s the interim, she mentioned bodies like UKBA of course strong representation Airports Taskforce (SEAT); Diamond Jubilee celebrations. the work undertaken by the from AOA Airport and he added that it was good The second ask was to ensure SEAT, which is due to report working together to Associate Members. “to see Government, airports, that the policy review delivers shortly. Ms Villiers hoped deliver better outcomes airlines, regulators and other a positive policy framework that the report would bring for passengers”. Our Chairman, Ed Anderson, bodies like UKBA working that allows aviation to grow some short-term measures gave a short speech, in together to deliver better and play a full role in a private that would benefit industry which he outlined AOA’s key outcomes for passengers”. sector-led economic recovery. and passengers alike.

01 02 AOA Chairman, Ed Anderson, gave Theresa Villiers MP, Minister of State a short speech, in which he outlined with responsibility for aviation, was AOA’s key messages and demonstrated guest of honour and gave a short address how the aviation sector can play a outlining the Government’s current significant role in the Government’s thinking and plans on aviation. desire to see an economic recovery led by private-sector jobs and growth. p.10 The Airport Operator www.aoa.org.uk SUMMER 2011

The fully subscribed AOA Annual Dinner was once again held at the impressive Grosvenor House Hotel in London on 1 March, where Steve Ridgway, CEO, Virgin Atlantic Airways, delivered the keynote speech.

Following an opening CEOs, the top table included Lin address by Ed Anderson, Homer, the recently appointed chairman, AOA, Ridgway Permanent Secretary at the delivered his speech before the Department for Transport AOA hundreds of attendees from the (DfT), and Darren Caplan, UK aviation industry enjoyed the AOA’s chief executive. dinner and evening Annual entertainment from comedian Highlighting that “much has Dara O’Briain. changed since our Annual Dinner a year ago”, Anderson Dinner A prize draw was also held in outlined that the industry has aid of the charity ORBIS, which recently been impacted by a operates a Flying Eye Hospital number of factors. These include to treat blindness in developing last April’s volcanic ash cloud countries. Virgin Atlantic Airways and the formation last May of parties want to see and which kindly donated two upper class the new coalition government, the country so badly needs. tickets for the winner of the which has in turn led to the We therefore would like to prize draw, which raised a total cancelling of Heathrow’s third see ourselves as true partners of £11,000 for the charity. runway, the formation of the with the politicians here this South East Airports Task Force, evening, and we want to work Key economic contributor and the announcement of constructively with you. We do As well as providing an ideal an aviation policy review. however have two requests; one

networking opportunity, the immediate, the other longer term.” 02 AOA Annual Dinner also allowed “This industry is a major for the key issues affecting the contributor to the UK economy,” The first, he explained, was a industry to be highlighted to Anderson said. “It has the request that “there should be all in attendance. As well as a potential to assist massively in no further increases in APD (Air number of airline and airport the economic recovery that all Passenger Duty) and no new taxes without a phasing out of APD”. Rather than imposing a “double taxation” on UK aviation 01 – when the industry enters the EU Emissions Trading Scheme in 2012 – Anderson called for APD to be progressively withdrawn. importance of restoring full opportunity to highlight the public faith in the industry importance of the sector to Anderson’s second request after the impact of the the wider economy, explaining related to the forthcoming heavy snow last winter. that “we should be in no doubt sustainable aviation policy about the contribution to the review. “This is an ideal “A clear customer-focused UK and the globe from what opportunity to provide a policy agenda” and a dedication we do in this industry”. framework within which aviation to “drive satisfaction can grow sustainably and levels through the roof” While the London Olympics make its full contribution to the were two of the issues he in 2012 provide an “amazing economic recovery,” he said. pointed to as being key. opportunity” to attract visitors to the UK both during and after the Restoring faith However, while accepting event, the future must be shaped Virgin Atlantic Airways’ CEO that improvements must be by an enlightened aviation policy Ridgway then stressed the made, Ridgway also took the framework, he concluded.

01 02 Following addresses by Virgin Atlantic Steve Ridgway, CEO, Virgin Atlantic Airways CEO Steve Ridgway, and Ed Airways, delivered the keynote speech at Anderson, chairman, AOA, a prize draw the AOA Annual Dinner. He highlighted was held in aid of the charity ORBIS, “a clear customer-focused agenda” and which raised a total of £11,000. a dedication to “drive satisfaction levels through the roof” as two key issues for the UK aviation industry to consider. Integrated global solutions for the Aviation sector.

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URS-SCOTTWilSOn.COm p.12 The Airport Operator www.aoa.org.uk SUMMER 2011 ’s major airfield 01 upgrade

The airfield at Manchester Airport is currently the subject of a significant redevelopment project, which is due for completion in September. Ryan Ghee spoke to Simon Butterworth, the airport’s head of airfield safety and compliance.

The redevelopment of the between 21:30 and 06:00 CAT II or CAT III capabilities, runway, which commenced from Sunday to Thursday so it has been very important Colas uses BBA for on 9 January, entails a wide- to allow for the works to to schedule the project to reaching three-stage project. be undertaken. “All of the coincide with the summer Manchester resurfacing The first stage involved the work happens at night and months when there is a very construction of all necessary during these night hours, low risk of fog and low cloud.” Manchester is the first of the UK’s major airports to select an asphalt infrastructure needed to house we use Runway 2 to operate surfacing designed to the French BBA (Betons Bitumineux Aeronautic) a new power ring main around all aircraft movements,” Runway resurfacing specification, without a grooved finish. the runway to serve all of the explained Butterworth. The first stage of the project lighting circuits; the second – the construction of the new While Colas has previously introduced BBA to smaller UK airports, it stage involves the complete “We had to work out a good substation – was completed has now introduced it to Manchester Airport after the Civil Aviation replacement of the entire balance between the need for before the end of June and Authority (CAA) assessed the material as part of its review of runway system of lighting circuits and the contractors’ working hours works are currently ongoing surfacing friction standards. associated infrastructure around and the airlines’ operating to install the necessary the runway; and the third stage schedules, and the timings infrastructure in preparation The CAA’s updated CAP 683 standard for runway surfacing outlines the entails the full resurfacing of the were managed around the for the introduction of the new suitability of ungrooved BBA, providing it meets necessary friction requirements. runway and the replacement ability to operate within the runway and approach lighting of all embedded lights. capacity of our second runway. systems. The installation of the While BBA surfacing is proven to be very durable and easier to produce pit and duct system around and lay, it is estimated that Manchester Airport has saved as much as Since the start of the project, “Also, during the summer the runway and along the links £400,000 by not grooving the surface. Runway 1 has been closed months, we will have no is also nearing completion.

Civil airport runway resurfacing

It is easy to forget that runways provide a fundamental function as the prime solely to surface age; an airport may also wish to overlay a runway to improve generator of all revenues: directly aeronautical and indirectly all non-aeronautical. deteriorating friction levels or to improve the runway strength. However, a runway does not have an infinite life and at some stage the airport must make the decision to resurface or strengthen to ensure safe and continued URS Scott Wilson has decades of experience helping clients forecast, programme, design operations. The performance and lifecycle of a runway surface is governed by a and manage these critical tasks and fully understands the importance of balancing number of factors, including the mix and number of aircraft, prevailing environmental maintenance against continued operations. The company is experienced in managing the conditions, use of de-icing products and the extent of routine maintenance. interface between the runway resurfacing operation and the provision of AGL (airfield ground lighting), navaids and drainage, particularly where the works are carried out under Typically, a well maintained asphalt runway would have a life expectancy in night-time possession arrangements as are typical in the civil aviation market. Current the region of 15 years. However, the reasons for resurfacing are not limited examples include Manchester Runway 1 and supporting one of the bidders at Gatwick.

01 In February, Manchester Airport announced the planned construction of a new ATC tower, which is due to become operational in 2013. pull together

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Meanwhile, a milestone in the tower will be very much at the project was reached on 26 forefront of modern technology. June, when the first section of the runway was resurfaced. “The building will be located In total, the resurfacing of the on the most optimal part of entire runway is due to take the airfield and it will house all approximately seven weeks. of the essential ATM (air traffic management) facilities in one ATC upgrade place. It will give an exceptional The airfield renovation also view of the airfield and the extends to the construction of runway cross points in particular, a brand new as well as all of the apron areas.” tower, which was announced in February. The 60m-high tower The new ATM facilities will will replace the airport’s existing also prepare the airport for ATC facilities and is scheduled the implementation of A-CDM to become operational in 2013. (Airport Collaborative Decision The standalone tower will also Making) as well as future SESAR house a new equipment centre (Single European Sky ATM and offices forNATS , which Research) developments. is responsible for air traffic control at Manchester Airport, and also the Apron Control and Fire Watch functions.

Butterworth said: “Most of the construction work will take place in 2012 and we are looking at an operational date of around April 2013. Every aspect of the new 03 02

CEL delivers Exel Frangible NATS’ Composite Masts to MAN Manchester partnership

The quality and expertise of Exel frangible composite The guaranteed 25-year lifetime will prove that With planning of the new air traffic control tower structures has been evident since the inception of the the masts will grow with the airport, and in many at Manchester Airport currently underway, NATS, product to the UK market place at London Heathrow. frangible applications available the low mass a global leader in innovative air traffic solutions structures, such as glide path towers, fencing, met and airport performance, is working closely with Since those days of the early test model installed masts and wind socks, are fully compliant with the Manchester Airport to deliver the ATC equipment fit at the old relief runway back in 1987, the Aerodrome Design Manual Part 6 for frangibility, out in support of this multi-million pound project. survival characteristics won the approval of the and independently verified in impact tests. AGL (airfield ground lighting) team at LHR. Manchester’s new tower will house a cutting edge visual control room, as well as an approach radar Exel was born in the UK, and since the rollout Contarnex Europe Limited was chosen section and navigation, surveillance and communication by Manchester Airport to supply began, Contarnex Europe Limited (CEL) Exel Frangible Composite Masts for equipment. This will ensure Air Traffic Control can has continued to supply the outstanding both 05 and 23 approaches. effectively service the future growth of the airport. equipment to the aviation industry. NATS is committed to aid in delivering MAG’s vision CEL is very pleased that Manchester Airport chose the for a 21st century airfield. Paul Jones, NATS’ general product for both 05 and 23 approaches. The manager at Manchester Airport, said: “This project is engineering excellence allows the delivery of extra fantastic news for Manchester Airport and the Air Traffic tall masts up to 35m, well above the required masts of Control Team. It will introduce new technology and new 23m at Manchester’s approach 05. Furthermore, the ways of working, making the Manchester control tower one-man self-lowering of these tall masts is a low cost one of the most advanced operations in Europe and field solution for the AGL team in making necessary offering a platform to develop into the future. We are changes or preventative maintenance programmes. delighted to be involved in this landmark project.”

02 03 Butterworth: “We had to work out The runway redevelopment a good balance between the need for project at Manchester Airport the contractors’ working hours and commenced in January and is due the airlines’ operating schedules, and to be complete in September. the timings were managed around the ability to operate within the capacity of our second runway.” Latest Major CeL ProjeCts

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contarnex-1.0.indd 1 08/07/2011 14:21 p.16 The Airport Operator www.aoa.org.uk SUMMER 2011 Airfield news

Airside experience from The runway extension project at Airport is among the latest projects that have been undertaken by Carillion and TPS the TPS and Carillion team.

TPS, Carillion’s design consul- motivated individuals who tancy, undertakes planning and generate solutions, which are design of all types of aircraft buildable within a complex and pavements. The dedicated avia- safety-critical environment. tion team includes specialists in Sustainability is inherent in Car- pavements, AGL (airfield ground illion’s approach to the design and lighting) and fuel systems. The construction process, with targets company’s recent track record of eliminating material going to of new and extended runways landfill and substantial carbon includes East Midlands, Isle of reduction being achieved on its Man and Stansted Generation recent contracts. 2. Rehabilitation and strength- The aviation sector is re- ening projects include Bristol, nowned for its safety culture. RAF Valley and BAE Warton. Carillion continually strives Carillion has constructed for higher standards of health major pavement works at many and safety and its Behavioural of the UK’s busiest civil and Safety programme encour- military airports. The projects ages and heightens all of its have been delivered in short employees’ attitude to their possession windows ensuring colleagues’ welfare and safety. that the airports’ primary assets, The interdependency of con- i.e. runways and taxiways, are struction processes on fast-track returned to operational status on aviation projects is critical to time and to the highest standard success. Carillion has introduced of quality and workmanship. Lean Construction techniques Carillion’s technical exper- to improve and develop the tise exists within a 30-strong business to meet the delivery team of highly trained and targets on airport projects.

The £1.7 million upgrade to the Lafarge applies expertise runway, apron and taxiways is being undertaken by Lafarge within a 12-week timeframe. to Dundee runway upgrade

Lafarge is currently undertak- ening, patch repairs, removal of and Dundee Airport staff has ing a £1.7 million upgrade de-bonded surface layers from been undertaken both prior to to the runway, apron and the runway and reconstruc- and during the project, pre-shift taxiways at Dundee Airport. tion with 50mm HRA binder/ ‘nightly briefings’ are carried out, The 12-week project includes regulating, HRA overlay to full and the airfield is handed back to resurfacing of the 27/09 area of runway, and grooving of the airport at 5.30am by the site Runway, shoulder strength- the new surfacing. Alterations engineer, who gives a full briefing ening and reprofiling; the to the existing drainage and as to the progress of the works. resurfacing of the main airport installation of new filter drains To ensure that the runway reno- apron and alpha and bravo are also being undertaken. vation satisfies Lafarge’s stringent taxiways; as well as drainage For the duration of the project, environmental criteria, 100% and delethalisation works. Lafarge is taking a number of of material is recycled on site, The works are being carried steps to ensure that any disrup- materials are sourced from local out under night-time posses- tion to the day-to-day opera- suppliers to minimise the carbon sions and the project involves tions of the airport is minimised. footprint, and planings are being a number of tasks, including: For instance, detailed plan- re-used as stock piles to raise the partial removal of existing ning and communication with edges of the runway by 50mm course prior to overlay strength- Highlands and Islands Airports and to re-grade the clearings. Bardon contracting ad 106x132:Layout 1 29/6/10 16:35 Page 1 © iStockphoto.com/Okea

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making tomorrow a better place Carillion and TPS designing and constructing Gatwick North West Zone and Heathrow T5C

Why the Carillion and TPS team? Capability and Services „ Always safety first „ Planning, design, construction and maintenance „ One-stop shop „ Pavements and infrastructure „ From feasibility to construction and FM „ Terminal architecture „ In-house delivery „ Utilities and aviation systems „ UK-wide service „ Sustainable solutions „ International capability „ Security services and counter-terrorism „ Proven delivery record „ Project and construction management „ Flexible delivery model „ Total facilities management „ Innovative solutions „ Working on airside, terminal and landside

For more information, please email [email protected] p.18 The Airport Operator www.aoa.org.uk SUMMER 2011

As a member of the International CAA driving runway Civil Aviation Organization’s friction regulation (ICAO) Friction Task Force (FTF), the The CAA is responsible officer.T “ his includes both for the publishing of maintenance testing and UK Civil Aviation documents which set out winter operations. Aerodrome Authority (CAA) is how the UK interprets ICAO Standards is currently engaged SARPS (Standards And in the EASA (European playing a key role Recommended Practices). CAP Aviation Safety Agency) in the assessment, 683 The Assessment of Runway rulemaking process, which Surface Friction Characteristics will see the publication of implementation provides one such example. draft implementing rules later and harmonisation As well as this work within this year. Our contribution to the UK, the CAA is also the EASA Runway Friction of runway friction heavily involved in regulation and Braking Action research regulation. Ryan on an international level. project (RuFAB) helped inform EASA of the key issues and Ghee reports. “The UK has a seat on the ICAO should improve the quality of FTF and has played a major the proposed regulations.” role in the development of proposals to improve standards ICAO Friction Task Force of runway friction testing and recommended practices The Friction Task Force was and among the deliverables concerning the assessment established in 2008 to review allocated by ICAO was the of runway surface friction and update the international publication of a Circular on characteristics,” explained specifications for the friction measuring and reporting. Paul Fraser-Bennison, CAA assessment, measurement and 01 Aerodrome Standards policy reporting of the characteristics “This stands as a treatise on the current state of art relating to every aspect of the subject,” Fraser-Bennison said. “Separately, the FTF produced a series of proposed amendments K190 reduces cost, disruption and carbon footprint to a variety of Annexes, including Annex 14 to bring them up to date in light of the Klaruwtex190 (K190) controlled mechanical are no cooling, curing or weather delays. ungrooved Marshall Asphalt and SMA to bring work done writing the Circular. retexturing is a proven method for restoring Markings and AGL (airfield ground lighting) friction levels to within compliant range. and maintaining skid resistance levels to are unaffected by the process; runways can “Lastly, an action plan designed ICAO standards on airport runways. be opened immediately after treatment. Using no materials and generating minimal to deliver the improvements arisings, it is also environmentally friendly, identified by theT ask Force The process improves friction levels by Several machines can be used in echelon to reducing the carbon footprint of restoring forms an important part of the regenerating the surface texture of worn treat large areas quickly, effectively, and at a skid resistance by up to 90% (compared next phase.” To this end, the wearing courses, including asphalts, friction fraction of the cost of conventional replacement to a 40mm asphalt thin surfacing). CAA will host the next FTF courses, surface dressings, thin surfacings and solutions. Retexturing can also be targeted in meeting in London to underline concrete used on runways and taxiways. localised areas deficient in surface friction. the importance of the work. K190 retexturing is suitable for most structurally sound surfaces and can be cyclically K190 machines use fully controllable bush K190 retexturing is suitable for most structurally repeated as a low-cost solution for skid- This action plan will be key resistance maintenance. hammering technology which can be adjusted sound surfaces and can be cyclically repeated to starting the process of to each particular surface, optimising as a low-cost solution for skid-resistance harmonisation but Fraser- the retexturing effect and minimising maintenance. Proven on runway wearing Bennison warned that the the amount of material removed. courses as old as 20+ years, the process “enormity of this should significantly extends runway life before surface not be underestimated”. As a mechanical, all-year-round process replacement is necessary. It is also effective for With many long-held that does not apply fresh materials, there removing residual bitumen on newly installed, beliefs to be addressed, the

01 As well as being responsible for the publishing of documents which set out how the UK interprets ICAO SARPS, the CAA also has a seat on ICAO’s Friction Task Force. p.20 The Airport Operator www.aoa.org.uk SUMMER 2011

standardisation process is Fraser-Bennison bound to take some time. Among the deliverables allocated by ICAO to the Friction Task Force was the publication of a explained: “One aim Circular on friction measuring and reporting. Performance data is to provide aircraft As well as its work on the FTF, manufacturers with the CAA is currently working data they could use to with UK industry and the Federal Aviation Administration amend performance on a trial exploring how data calculations through on performance limitations, inputs into aircraft especially during winter operations, can be enhanced. flight management The CAA is pursuing a way of systems. The main delivering enhanced runway obstacle to success condition assessments using a matrix of temperature, type and is the amount of depth of contaminations, such snow that the UK as wet or dry snow and slush. will experience this

Fraser-Bennison explained: coming winter, as the “One aim is to provide aircraft trial needs real winter manufacturers with data they weather from which to could use to amend performance calculations through inputs gather data.” into aircraft flight management systems. The main obstacle to success is the amount of snow that the UK will experience this coming winter, as the trial needs real winter weather from which to gather data.” p.21 www.aoa.org.uk The Airport Operator SUMMER 2011

New terminal strengthens Birmingham’s global gateway

01

Secretary of State for Transport Philip Hammond officially opened Birmingham Airport’s new terminal on 13 May. The project to merge the airport’s two terminals into one facility is the latest phase of its £100 million redevelopment, which includes construction of a new International Pier, a 3,365-space multi-storey car park, improvements and an ATC tower, which is scheduled to open in 2013. Paul Kehoe, CEO, Birmingham Airport, outlined the developments to Ross Falconer.

The new terminal is the Coffee, a newM &S Simply Food get through,” explained Kehoe. assistant’ known as Lucy, who operation. By providing a clear latest element in the and a large WHSmith store, “Combining the two terminals is a hologram programmed to message, we can speed up the airport’s ambitious strategy as well as more waiting space into one has been a very deliver security information to search process and make the to achieve greater global with views of the airfield. challenging redevelopment with passengers before they enter journey more enjoyable for our connectivity. The terminal will many complicated activities the search area, in order to passengers, and judging by deliver greater operational “Most airports under 10 million taking place in a 24-hour live help simplify the process. It passenger reactions so far, I efficiency and a better passengers do not need two operation. A great deal of is an example of the airport’s think she’s going to be a real hit!” passenger experience. It has terminals with two security planning, partnerships and hard drive to improve operational led to the development of a search areas, two retail and work by everyone involved has efficiency. Kehoe said:T “ he Expanded retail offer larger centralised passenger catering offers and split site produced this first-class facility, ban on liquids back in 2006 The improved retail offer is security search area, which operations. We therefore on programme, on time and with remains confusing for some a significant element of the enables the airport to process embarked on this project to minimal passenger disruption.” passengers and although we’ve development. The new 20,000sq passengers through a more make the operation more launched a number of initiatives ft walk-through World Duty pleasant environment and at efficient, to create a better An innovative part of the to make the process clearer and Free store located airside is a better speed. The enlarged passenger experience and to ‘one terminal’ project is the less daunting, it has remained 50% larger than the previous arrivals area provides a Costa offer a facility that is easy to introduction of a ‘virtual a problem for the security offer and has a wider range of

01 The new terminal frontage comprises the new ‘Hello World’ messages from the airport’s new identity and giant faces from different nationalities welcome customers to the site. The new identity is intended to signify global connectivity from Birmingham Airport and its multicultural environment. p.22 The Airport Operator www.aoa.org.uk SUMMER 2011

products across all categories, including liquor, beauty, accessories and confectionery. New control tower While the store incorporates a ‘walk-through’ layout for those Birmingham Airport’s new £10 million ATC tower will open in passengers wishing to fast track 2013. The 115ft tower will be located on the western side of to their gate, it also provides the airport. It will not only give air traffic controllers a better walkways to lead customers view over new buildings, but will also, importantly, enable them to distinct ‘boutique’ areas to see the end of the envisaged 400m runway extension. and bays which are occupied by the various brands. The new tower will include state-of-the-art equipment, as Will Heynes, operations director, explained: “We anticipate it will take a “We will be expanding retail year to build but then a further year to install all the new equipment, even further in July, when we commission it and train our air traffic controls in the use of it.” open Next, JD Sports and Superdry stores, creating 50 new jobs and significantly improving our fashion offer.W e are also delighted with the success of ‘Blanc et Noir’ – a specialist offer with a range of champagnes and some of the finest wines of the world. It also offers quality coffees, continental, mezze and cheese platters, and open sandwiches,” said Kehoe.

Realising potential Birmingham Airport 03 04 is increasingly being acknowledged as a strategic national asset, which should for direct flights to China, back the market that currently anticipated growth in future air Kehoe. “We have recently form part of an integrated South East Asia, the west coast ventures outside the region travel and offer an alternative restructured our Air Services transport system. The runway of America and South Africa. for air travel. “Our investments for those tired of taking long Development department to extension scheme, to be Kehoe explained that it will also place Birmingham Airport in and stressful road journeys to bring in new airlines, increase operational by 2014, will allow go a long way towards clawing a unique position to meet the reach other UK airports,” he the route network and deliver commented. “It showcases profitable growth in air traffic at the airport as the region’s Birmingham. We have a strategy global gateway; not only to to build relationships and the Midlands but also the knowledge about the airport by wider catchment, and shows the travel industry to show them that it’s a viable alternative to that they have a very important London and Manchester.” part to play in the realisation of Birmingham’s potential.” There are around eight million people living within an hour’s Speaking at the opening of drive of the airport, but less the new terminal, Transport than 40% of that demand Secretary Philip Hammond said: uses Birmingham; the airport “We have always been clear that is determined to increase this regional airports have a vital figure over the next few years. role to play in supporting both “We want people to think local and national economies, about their journey in a new and improving connectivity. way and not to be bound by In addition, Birmingham is old habits. Our new identity well placed to help ease the creates positive awareness congestion at airports in the about our potential, and will south east, and our proposals foster a sense of pride and for high-speed rail could bring loyalty from people living Birmingham Airport to within 02 within our catchment,” said just 38 minutes of the capital.”

02 03 04 Paul Kehoe, CEO, Birmingham Airport: “Combining the two Guests at the official opening The enlarged arrivals area provides a terminals into one has been a very challenging redevelopment of Birmingham Airport’s new Costa Coffee, a new M&S Simply Food and with many complicated activities taking place in a 24-hour live terminal were treated to an a large WHSmith store, as well as more operation. A great deal of planning, partnerships and hard work acrobatic performance. waiting space with views of the airfield. by everyone involved has produced this first-class facility, on programme, on time and with minimal passenger disruption.” p.23 www.aoa.org.uk The Airport Operator SUMMER 2011

In addition to the internal European business and leisure changes, the outside of the destinations. Martyn Lloyd, air The new 20,000sq ft walk-through World Duty Free store located airside is 50% larger than the previous offer and has a wider range of products across passenger terminal has been services development director, all categories, including liquor, beauty, accessories and confectionery. given a complete facelift to Birmingham Airport, said: incorporate the airport’s new “This route expansion gives identity, which was launched passengers in the Midlands in October and loses the name an even greater choice of ‘International’. The new terminal destinations from Birmingham, frontage comprises the new removing the need to take long ‘Hello World’ messages from car journeys outside of the its new identity and giant faces region. We’ve invested £100 from different nationalities million in the last few years to welcome customers to the site. improve the passenger journey. The new identity is intended We look forward to welcoming to signify global connectivity more passengers to Birmingham from Birmingham Airport and and launching these new its multicultural environment. destinations next summer.” Kehoe explained: “Our previous brand identity didn’t reflect While throughput declined what we were about and what by -5.8% to around 8.6 we aspire to be in the future. million in 2010, largely due We want to embrace the fact to the economic downturn, that we can connect people extreme weather and April’s to over 400 different places unprecedented ash cloud, worldwide, and want people to the highlight was a +17.1% feel proud and excited about the increase in Asian traffic. opportunities that lie ahead.” 720,000 passengers flew between Birmingham and New services cities such as Islamabad, bmibaby announced in May that Dubai, Ashkhabad and Tehran, it will launch three new services confirming the considerable confidence may be waning the most recent volcanic Nevertheless, the investments from Birmingham next summer demand for services to Asia. with the prospect of increased ash situation really hasn’t Birmingham Airport is – to Lisbon, Fiumicino inflation and potential interest helped peoples’ confidence making now will allow it to and Barcelona. It will also offer a The market remains rate rises, personal travel in air travel either. Until we come out of the economic new year-round Prague service. fragile and there is still the budgets are likely to be see a steady increase in the downturn in a stronger The airline will now operate expectation that 2011 will be squeezed and that will further economy, I don’t think we will position to take additional 14 routes from Birmingham, another difficult year. Kehoe impact the discretionary see a significant growth in traffic and truly become the offering an extensive network of commented: “Consumer travel markets. And of course passenger numbers this year.” Midlands’ global gateway. AOA Annual Conference & Exhibition 2011 Incorporates 31st October-1st November, 2011 Conference Dinner & The London Hilton Metropole AOA Awards 2011 u k a i r P o r T S Delivering jobs and gro w th in tough economic T I M E S

C o n f ERE N C E P R O g R a M ME

Monday 31st October The AOA Conference and Exhibition is the pre-eminent annual event for the British

10.30...... Welcomes & Introductions – Ed Anderson, AOA Chairman Airports industry and we have already 10.45...... Keynote Address – Rt Hon Philip Hammond MP, secured an extremely impressive line-up of ...... Secretary of State for Transport high profile and industry leading speakers. 11.15...... Session 1 – The Economy

Neil Bentley, Deputy Director General, CBI Laurie Price, Mott MacDonald Andy Street, MD, John Lewis Partnership & Chairman of Conference moderator ...... Greater Birmingham Local Enterprise Partnership (invited) Mark Littlewood, Director General, Institute Of Andrew Neil Economic Affairs

12.30...... Lunch

13.30...... Keynote Address – Maria Eagle MP, ...... Shadow Secretary of State for Transport Tuesday 1st November

14.00.....Session 2 – Framework & Capacity 09.30...... Keynote Address – Daniel Moylan, Deputy Chairman, Louise Ellman MP, Chair of House of Commons Transport for London Transport Committee Paul Reid, Managing Director, NATS Jonathan Riley, Partner, Pinsent Masons 10.00.....Session 4 – Passenger Experience

Andrew Haines, Chief Executive, CAA 15.15...... Tea Break John Holland-Kaye, Commercial Director, BAA Craig Richmond, Chief Executive, Peel Airports 15.45...... Keynote Address – Sir David Rowlands, Graeme Mason, Planning & Corporate Affairs Director, Chairman, Gatwick Airport Newcastle International Airport

16.15...... Session 3 – Sustainable Aviation 11.15...... Coffee Break

, Chief Executive, Climate Change Committee David Kennedy ...... Tim Johnson, Director, Aviation Environment Federation 11.45 Industry Leaders Question Time Paul Steele, Executive Director, Air Transport Action Group Tim Yeo MP, Chair Environmental Audit Committee Colin Matthews, BAA Willie Walsh, International Airlines Group 17.30...... Close Stewart Wingate, Gatwick Airport Chris Browne, Thomson Airways 19.00...... Pre-Dinner Reception Robert Sinclair,

20.00...... Conference Dinner & AOA Awards 2011 13.00...... Close – Lunch and Depart To secure the best possible booth position for maximum exposure, please call: James Nixon, 01293 783 851, [email protected] Floor plan correct as of 14/07/2011

1 2 3 4 5 31 CATERING 6m2 6m2 6m2 6m2 6m2 6m2

6 7 8 9 10 CATERING 9m2 9m2 9m2 9m2 6m2

11 12 13 14 15 2 2 2 2 2 9m 9m 9m 9m 6m CATERING 34 6m2 32 CoNFereNCe 6m2 STAGE 33 6m2 16 17 18 19 20 9m2 9m2 9m2 9m2 6m2

21 22 23 24 25 CATERING 9m2 9m2 9m2 9m2 6m2

26 27 28 29 30 CATERING 6m2 6m2 6m2 6m2 6m2

Confirmed exhibitors include: 6m²...... £2,995 ACS BPS Limited...... 14 Airlock Aviation Ltd...... 26 9m²...... £3,595 APCOA Parking UK Ltd...... 30 ASI Solutions plc ...... 2 12m²...... atg airports...... 3 £4,695 AviaVox...... 32 British Aviation Group...... 27 15m²...... £5,895 Colas...... 21 Eagle Airfield Equipment Ltd...... 1 18m²...... £6,995 Gatwick Airport...... 25 Human Recognition Systems...... 19 &20 LNT Solutions...... 17 microWatt...... 23 Full shell scheme stand includes: MITIE Group plc...... 12 Mott MacDonald...... 28 • Spot lights NATS...... 16 • Fascia sign Redline Aviation Security Ltd...... 4 • Power supply Roadgrip Ltd...... 13 • Carpet SELEX Systems Integration / VEGA ...... 6 Siemens Airports...... 5 & 31 • Exhibitor news profile for each exhibiting company in Thales ATM...... 11 the events official magazine – the Winter/Conference The Route Shop / anna.aero ...... 24 and Exhibition issue of the Airport Operator Vanderlande Industries UK Ltd...... 10 & 15 • Delegate Passes – Full access to the Conference, black tie Voice Perfect Limited...... 29 Dinner and the Annual Awards Ceremony for two people

In partnership with p.26 The Airport Operator www.aoa.org.uk SUMMER 2011

“It can be tough when you’re coming in to change the way a business is operated and to do it in difficult economic times makes it even tougher,” Richmond said. “The management team has responded brilliantly though and this year we’re going

to see real benefits.” 01

The PAL portfolio chief financial officer were comprises Liverpool John also drafted in to oversee the Lennon Airport, Robin Hood operation of all three airports. Peel Airports Airport Doncaster Sheffield and Around 25 ground personnel Durham Tees Valley Airport, have also been drafted in from and the investment in June YVRAS to assist in the day-to- dedicated to 2010 led to Vancouver Airport day operations of the airports. Services taking on a 65% stake, with The Peel Group “It can be tough when you’re long-term retaining a 35% interest. coming in to change the way a business is operated Upon the investment, structural and to do it in difficult development changes were made as YVRAS economic times makes it took the first steps in the even tougher,” Richmond implementation of its vision said. “The management team One year on from the completion of Vancouver Airport for its first three UK airports. has responded brilliantly Craig Richmond, previously though and this year we’re Services’ (YVRAS) investment in Peel Airports Limited president and chief executive going to see real benefits.” (PAL), various changes have been made in terms of of Lynden Pindling International Airport (formerly Nassau Global experience both management structure and physical airport International Airport) in The While the investment in PAL development. Craig Richmond, chief executive, Peel Bahamas, took on the mantle marks YVRAS’ first foray into the of chief executive, while a new UK market, the North American Airports, outlined the scope of the project to Ryan Ghee. chief operating officer and company has considerable

01 Richmond: “The low-cost carriers have been a source of why Liverpool has continued to grow. While so many other airports are struggling, our business plan shows growth again this year.” p.27 www.aoa.org.uk The Airport Operator SUMMER 2011

experience in managing and elsewhere, but it’s important developing airports in the to note that when we talk Americas and elsewhere. In about retail developments, total, it has interests in 19 we’re actually improving the airports worldwide, ranging look and feel of the entire from Canada and Chile, to terminal,” Richmond said. Cyprus and Jamaica, and “We’re also improving the this experience is now being wayfinding and signage so it applied at the UK airports. really is a full makeover, which is focused on enhancing the Richmond explained: “Durham passenger experience.” is a relatively small operation but we’ve made some cosmetic As well as the enhancements enhancements, such as to the terminal building, replacing the roof. At Doncaster, upgrades to the airfield were there is a new terminal so it also completed in March. doesn’t really need any major £600,000 was invested investment at the moment.” by Peel Airports to replace and upgrade Liverpool Liverpool John Lennon, however, John Lennon’s approach is a far bigger operation and lights for Runway 27 at the with considerable room for eastern end of the airfield. further growth, significant plans are in place. In terms of the In total, over a five-month 03 development of the facilities, period, 230 new lights a new single security search were installed, ensuring area was recently unveiled – a that the runway remains project which commenced Cat III compliant. “As with any major work at We expect to see these new both of these airports. We’re before the completion of the an airport, we don’t have lights helping our airline reducing costs wherever we YVRAS investment – while retail Marcus Scrafton, head of the luxury of replacing them customers land at Liverpool can and we’re trying to attract has been identified as being key development, Peel Airports, all at one time. With aircraft for the next 20 years.” new traffic at those airports, to future revenue generation. said: “The previous approach movements throughout the with some success at both.” lights had just about reached day, the contractor has to Increasing traffic “Developing the non- the end of their life, so it work around the times of any Ultimately, at the heart of In April, KLM Royal Dutch aeronautical offering matters was important that we arriving aircraft, so this has PAL’s plans for each of the Airlines introduced a new link maybe more in the UK than replaced these landing aids. been a difficult job to complete. airports is a desire to increase between Durham Tees Valley throughput. While Liverpool and , while Ryanair John Lennon handled over has introduced additional 5 million passengers in 2010, routes from Doncaster Robin Hood Airport Doncaster Sheffield this summer season. Sheffield (877,000 annual passengers) and Durham Tees Liverpool John Lennon, Valley (225,000) experienced however, holds much of the more modest figures.T he potential within the portfolio, latter, however, experienced and Richmond explained significant increases in four of that YVRAS’ interests in the first five months of 2011. other international airports provide an ideal opportunity Richmond said: “Of course, we to link Liverpool with currently are interested in all three of the unserved destinations. airports. Doncaster Sheffield has been impacted by the “We are in a bit of a unique charter fall off in theM iddle situation where we can East and North Africa, and we offer a package deal to the realise that we can also make airlines,” he said. “We can improvements at Durham. talk to the airlines and say that we can guarantee them “With the times being how they a deal at both ends of a new are, it’s not easy but we have route. That takes a lot of 02 got great teams in place at the negotiating out of it.”

02 03 As well as Liverpool John Lennon Route development is key to all three Airport, the PAL portfolio also includes airports in the Peel Airports portfolio Robin Hood Doncaster Sheffield and and in April, KLM Royal Dutch Durham Tees Valley airports. Airlines introduced a new link between Durham Tees Valley and Amsterdam. p.28 The Airport Operator www.aoa.org.uk SUMMER 2011

Edward Dewhurst completes LJLA lighting project

Edward Dewhurst Ltd Airfield Services was awarded the £550,000 contract to replace the 27 Approach System at Liverpool JLA last year.

The existing approach system had reached the end of its serviceable life and the primary cabling and isolating transformers in particular were in need of replacement.

Following survey works and the Scott Wilson design approval, Edward Dewhurst employed the services of LJLA term civil contractors Hawkspear Ltd to carry out the installation of the new pit and duct system and the new approach mast bases. The replacement masts were supplied by 04 Pollite. Edward Dewhurst Ltd erected the masts and installed the new Thorn AGL (airfield ground lighting) fittings. New traffic signals installed across the dungeon lane concluded the installation. While transatlantic services to grow. While so many other “We’ve been doing a lot were initially touted as a airports are struggling, our of customer surveying to The project went well despite the installation being carried out during possibility, Richmond said that business plan shows growth understand the customers’ one of the coldest winters in living memory. As well as the extreme currently “the timing is not again this year. We are very views on what they like and conditions, Liverpool JLA accepted many diversions during this period, right” but “we are hopeful that happy to be a part of this dislike about Liverpool Airport many of which impacted on the installation programme, resulting in in the next couple of years low-cost niche.” In fact, Peel and what like and dislike about access delays. The completed system was tested, commissioned and something will come of this”. Airports is projecting a 3.5% other airports. The good news handed over on time and within budget this year to the satisfaction of increase in passenger numbers for us is that it’s pretty easy to Liverpool JLA. “A combination of the at Liverpool John Lennon this change what they’ve said they economic slowdown, year, compared to 2010. don’t like,” Richmond explained. Edward Dewhurst Ltd Airfield Services has been involved in many UK austerity measures, passenger AGL installations over the years and was particularly pleased to be uncertainty and even the rising As Peel Airports seeks to attract Long-term ambitions involved at LJLA for Peel. fuel prices all have an impact, new air services, Richmond has As Peel Airports focuses on but we do have some carriers leant his support to a joint letter expanding and enhancing its Other current projects include the AGL replacement for both Islay and who are definitely interested.” to the government from regional operations at Liverpool, Durham Wick airports for Highlands and Islands Airports, airfield signage and airports across the UK, calling Tees Valley and Doncaster taxiway AGL works at RAF Northolt, installation assistance at RNAS He continued: “Airports of real for Air Passenger Duty (APD) Sheffield airports,Y VRAS has Culdrose, and taxiway AGL replacement at Prestwick Airport. interest are Hamilton Ontario, to be revised to protect UK made it clear that it is dedicated Montego Bay, Nassau, and aviation ahead of the industry to long-term development. both Larnaca and Pafos in entering the EU Emissions Cyprus. The more immediate Trading Scheme in 2012. Upgrading facilities, developing business prospects are in the route network and Cyprus, but there has also “Reform of the current APD is attracting new customers – in been some big interest in essential to help UK airports be terms of both airlines and the other markets as well.” more competitive against our passengers – is a lengthy European rivals and to stimulate process and Richmond While establishing long-haul passenger demand during explained that Vancouver connections remains a serious what continues to be one of Airport Services and The Peel ambition, Richmond also the most challenging economic Group are both committed to highlighted the importance of environments that our industry a shared long-term vision. the low-cost sector in further has ever experienced,” he said. 05 driving throughput at Liverpool, “Vancouver Airport Services at which both Ryanair and In addition to conversing with is going to be in the UK for a easyJet currently have a base. the airlines, Peel Airports has long time,” he said. “We expect placed a renewed emphasis to see the investment pay off He explained: “The low-cost on communicating with its in the long run and we’re very carriers have been a source of passengers, to ensure that excited about the long-term why Liverpool has continued their needs are being served. prospects for UK aviation.”

04 05 A new single security search area Richmond: “Developing the non- was recently unveiled at Liverpool aeronautical offering matters maybe John Lennon Airport, while a more in the UK than elsewhere, but number of other enhancements to it’s important to note that when the facilities are also ongoing. we talk about retail developments, we’re actually improving the look and feel of the entire terminal.” Aviation services

Develop Design Deliver Management consultancy Terminal / building design Project management Feasibility planning Infrastructure design Construction management Masterplanning Civil & structural engineering Supply chain solutions Environmental Pavement engineering Asset review Due diligence Airfield lighting design Network technology Security IT Systems / communications Operational readiness

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Tel 01772 761 777 Fax 01772 761 666 Web www.edewhurst.com p.30 The Airport Operator www.aoa.org.uk SUMMER 2011 ATC tower the latest stage of London Southend development

London Southend Airport is undergoing a major transformation and the latest aspect of the wide-reaching upgrades has seen the introduction of a new air traffic control (ATC) tower. Ryan Ghee discussed the developments with Jonny Rayner, the airport’s head of business development.

Located on the London It will also give clear views of commuter line, London the entire manoeuvring area Southend Airport’s geographical and all of the taxiways.” positioning presents significant potential for future growth. Since From start to finish, the project the acquisition of the airport in was completed in a timeframe December 2008 by the Stobart of just 13 months. While the Air division of the Stobart Group, build process itself took four a multi-million pound investment months, the other nine months programme has been embarked were spent installing and upon, with the ultimate aim preparing the state-of-the- of increasing throughput to 2 art equipment and ensuring million passengers by 2020. that the air traffic controllers were sufficiently trained to 01 While the development project operate from the new facility. involves the construction of a new terminal, the extension of Throughout the 13-month the runway and the addition process, a number of of a brand new railway safeguarding measures Systems Interface delivers on ATC upgrade station, this April saw the were put in place to ensure completion of a brand new that any impact on the Systems Interface was responsible for the design, installation and commissioning of all air 32-metre high ATC tower. day-to-day operation of the traffic control (ATC) systems in ’s new ATC tower. airport was minimised. In “The old tower was always fact, while the development The seamless transition to the new tower has highlighted the high level of planning, viewed as a temporary structure, of the tower was ongoing, project management and technical skills that have been applied to the project. even though it was constructed the airport only closed for a in the 1960s,” Rayner explained. single weekend to allow for Terry Smith of the Safety Regulation Group stated in his report: “I am impressed with the quality of the “It had restricted views of one works to be carried out. installations (including cable management) within a short timescale since last visiting the NCTB (New Control end of the runway, and that’s Tower Building) as an empty shell. There has clearly been a huge amount of quality work undertaken.” the end we’re extending. The Rayner said: “The pivotal new tower has a panoramic thing was that we moved the The project was delivered both on time and on budget and Systems Interface is now progressing with visual control room that will airside boundary. We made the Phase 2 of the project, which involves the supply of various navaids, including two ILS (Instrument give an unrestricted view of construction area a non-airside Landing System) systems, a DME (Distance Measuring Equipment) and two IRVR (Instrumented Runway the existing runway and the location so the work was in Visual Range) systems, together with a complete replacement of all airfield ground lighting. extension once that’s complete. fact undertaken landside.”

01 The new air traffic control tower was completed in a timeframe of just 13 months. While the build process itself took four months, the other nine months were spent installing and preparing the state-of-the-art equipment. HOPEFULLY YOU WON’ T HAVE NOTICED OUR WORK AT SOUTHEND AIRPORT

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Tel: +44(0)1483 267 066 www.systemsinterfaceltd.com p.32 The Airport Operator www.aoa.org.uk SUMMER 2011

Capita Symonds at London Southend Airport

The Pavement team at Capita Symonds is currently delivering a range of in-house design services to Stobart Developments Ltd in support of the airport’s plan to extend the runway by 300 metres. As well as providing pavement design services for the runway extension and resurfacing of the remainder of the runway, extensive airfield ground lighting (AGL) layout design has also been required due to the relocation of the runway thresholds and associated AGL infrastructure.

The airport’s development has resulted in the requirement for a review of the whole airfield drainage system along with the development of a strategy to address the increased use of de-icing chemicals on the airfield. Capita Symonds is working closely with both Stobart Developments and the airport to develop and implement a practical strategy acceptable to the Environment Agency.

The project has also included the diversion of a public road and associated services to the south of the site, and Capita Symonds has provided civil engineering and highway design services for this road, largely constructed in a cutting to avoid infringement of the new runway obstacle limitation surfaces. With a major railway 02 line just outside the airfield boundary, the Capita Symonds Rail team has provided support for the design of the required services crossing under the railway, including liaison with Network Rail. Further developments been confirmed. easyJet’s what we’re capable of,” Rayner As the development of the services alone are expected said. “People will be able to use Finally, Capita Symonds has been providing design compliance airport progresses, the newly to deliver approximately London Southend Airport as and technical support to the airport in the preparation of constructed railway station is 800,000 passengers per a gateway to the Olympics.” the documentation required by the CAA under CAP791. expected to open before the end year. This combined with the of July, while the new terminal existing Flybe services and – which will allow the airport to services from Aer Arann, handle annual throughput of as who are rumoured to have many as 1 million passengers – growth aspirations at the will be unveiled this autumn. airport, should see the airport surpass the one million Of great significance is also passengers per annum mark the 300-metre extension to in the 2012 financial year. the usable runway distance, which will allow for the airport As London prepares to host to handle larger passenger the 2012 Olympics, London jets. Rayner explained that this Southend Airport is preparing will allow the airport to serve to put the finishing touches “core sunshine markets” in on a number of other ongoing Europe, a fact highlighted by projects. In addition to the easyJet’s recent announcement aforementioned developments, that London Southend Airport a new airport hotel, as well will become the airline’s as three new hangar facilities 20th base as of April 2012. for private and corporate aviation, will also be in place The low-cost carrier will base before next summer. three aircraft at the airport, and destinations such as Barcelona, “The 2012 Olympics provide a Faro and Ibiza have already great opportunity to showcase 03

02 03 Rayner: “The new tower has a The new passenger terminal – which panoramic visual control room is scheduled to open this autumn – that will give an unrestricted view will allow London Southend Airport of the existing runway and the to handle annual throughput of as extension once that’s complete.” many as 1 million passengers. p.34 The Airport Operator www.aoa.org.uk SUMMER 2011

SELEX announces British Air Traffic ATM successes

Control News SELEX Systems Integra- tegration’s Primary Surveillance tion, a Finmeccanica com- Radar combined with Wide pany, recently announced a Area Multi-Lateration at the series of Air Traffic Manage- Isle of Man. The new systems ment (ATM) contract awards will provide the airport with with regional British airports. the ability to more accurately SELEX Systems Integration has pinpoint an aircraft’s position won ATM contracts to support over a much wider air space. the development of Isle of Man, In addition to its new ATM Southend and airports. contract awards, SELEX These successes have been Systems Integration has based on the company’s ability to also announced that it is to provide value for money; demon- continue its support of recently strate technological innovation to installed systems at Belfast maximise the airports’ operational City, Bournemouth, Newquay capability; and its commitment to and BAES Warton airports, working in partnership with indi- as well as updating the ATM vidual airports to ensure enduring capability it is currently provid- and sustainable benefits for the ing for Cambridge Airport. airport and its local supply chain. The company has become Among the technology innova- one of the first to be awarded tions that have contributed to the the new British standard for company’s recent successes is the Collaborative Business Relation- integration of SELEX Systems In- ships (BS 11000-1:2010).

Safeskys selected to provide Dunsfold ATC services

Tex ATC’s 3-D modelling and FEA software identifies Safeskys has been selected by for Dunsfold Aerodrome. early structural compliance and facilitates accurate M&E service integration saving time and budget. Dunsfold Park Ltd to develop Safeskys has also opened its Air Traffic Control Services new Airport Services Col- at Dunsfold Aerodrome. lege in Lincolnshire. James Safeskys will supply Air Traffic Bowen, Safeskys’ training Vision for the future Control Officers and manage manager, said: “We will now the transition to ATC Services. be able to offer bird control The company will be work- training, weapons handling Despite the uncertain economic busiest UK operated airport. team to explore new concepts ing to become the ANSP (Air and other airport skills training climate, 2011 sees the third con- The successful delivery of a without introducing delay or cost. Navigation Service Provider) on our dedicated rural site.” secutive year of growth and ex- sensitive project with a tight This enables airport operators pansion for Tex ATC Services Ltd. programme and budgetary to explore the opportunities of The company’s increasing skill constraints has enabled Tex to bespoke control rooms for their Safeskys will supply Air Traffic Control set diversity, underpinned with transpose the same ethic on to specific airfield requirements Officers and manage project experience and the intro- their daily business of providing without relying upon the generic the transition to ATC duction of new products such as domestic airport solutions. ‘off the shelf’ control rooms that Services at Dunsfold Aerodrome. its Tex Maxi-View ‘Tempest’ glass “Co-ordination and planning are often adopted due to the that is specifically designed to re- are paramount to executing a pressure of value engineering.” duce the transmission of EMI/RF project on time and on budget Tex ATC continues to deliver (electronic noise), has seen Tex but it is important to perform the VCR’s for the Royal Navy ATC take opportunities to grow. and meet client expectations Aircraft Carrier programme and These factors highlighted Tex from a design perspective has recently been awarded the ATC as the choice for delivering also,” said Tex ATC technical honour of developing the new a full turnkey design and build director, Mike McCarthy. 360 degree, 2-storey panoramic VCR (Visual Control Room) for “3-D rapid modelling software visual control room for Muscat Camp Bastion, Afghanistan, and in-house Finite Element International Airport’s new which is considered the fifth- Analysis (FEA) allows the Tex 100m tall tower in Oman. Towards a safer world.

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www.selex-si-uk.com p.36 The Airport Operator www.aoa.org.uk SUMMER 2011 £400m IT investment makes LHR more resilient

Heathrow is investing more than £400 million in IT to share real-time information, better respond to crises and offer improved services to passengers and airlines. Philip Langsdale, chief information officer, BAA, outlined the

01 details to Ross Falconer.

Heathrow is a complex they need for quick and secure aspect of Heathrow. I recognise real-time business. Over check-in, baggage handling, technology on its own cannot Major boost for 90 airlines operate around 1,300 stand management and gate deliver these improvements, flights per day, carrying more management to ensure that but it is a crucial enabler.” self-service check-in than 65 million passengers journeys are smooth and hassle per year. The £400 million free; to give the airport and its BAA’s other airports – Stansted, A massive project to install next-generation common-use self-service (CUSS) investment over the five-year airlines better systems to deal Southampton, Glasgow, check-in kiosks in terminals 1, 3 and 4 at Heathrow is nearing completion. period to 2013 is designed to with events and incidents to and Aberdeen – will use technology better to create minimise disruption and provide be supported with technology When the third phase of the operation draws to a close, the airport a better Heathrow hub. “There the information they need when that will better reflect their will have 180 ARINC supplied and managed CUSS kiosks – the biggest are lots of ways we can use IT they need it; and to simplify an individual needs as point- installation in the UK and one of largest in the world. A further 20 kiosks to make a better environment unnecessarily complex set of to-point airports. They will will be added during the contract. for passengers and airlines,” systems at the airport so as to operate with independent commented Langsdale. “We give Heathrow a better quality airport systems. Langsdale ARINC, a pioneer of common-use passenger technology, won the are improving resilience and of service and reduce costs. explained that this will contract to provide and manage the kiosks in conjunction with IBM. It is what I call real-time Heathrow, enable BAA to focus on a a collaboration that has seen the two companies supply over 60% of the meaning we will be able to Langsdale said: “We understand system that works well for world’s CUSS kiosks. respond to situations better and that passengers want short the Heathrow hub and others more actively, with more timely queues, quick information and that work well for the point- After an initial temporary upgrade of the 150 existing kiosks, ARINC information for passengers.” a pleasant experience that gets to-point airports, improving has now completed the replacement of all older kiosks, together with them on their way without stress their cost and efficiency. installation of a further 30. More than 20 airlines already use the kiosks and The last 18 months have seen and with the confidence their a further seven are planning to do so. the modernisation of Heathrow’s bags will come back quickly. £100m outsourcing IT infrastructure. Langsdale Our airlines need better, more contract ARINC has also won an extension on its multi-user system environment highlighted four key aims: To timely information and improved BAA has also announced a £100 (MUSE) contract at terminals 1 and 3 and will be introducing new improve passengers’ experiences service quality. Our priority million outsourcing contract with technology, including innovative document readers to read both bar codes in the airport by giving them is improving our passengers’ Capgemini to run the company’s and full-page documents such as passports to further speed communications the information they need when experiences and getting the best IT services – in addition to and data flow to the airlines and other support organisations. they want it, both online and value we can on behalf of our the planned investment. The in the airport, supporting a airline customers. We will have contract will provide BAA with There are over 900 workstations as part of the MUSE contract, which quick and easy transit through spent over £400 million on IT a stronger capability to deliver started in 2000. ARINC is also working with BAA on a trial for self- the airport; to provide the in the five-year period ending its investment programme. boarding gates in terminal 1. ARINC director Tony Chapman said the airlines and other firms at the in 2013 as part of a much wider “Because our focus is on running contract extensions confirm ARINC’s position as a world leader in airports with the systems and capital spending programme airports, it makes sense for airports technology. IT services and infrastructure designed to modernise every costly specialist IT functions

01 Langsdale: “We are improving resilience and what I call real-time Heathrow, meaning we will be able to respond to situations better and more actively, with more timely information for passengers.” [email protected] WWW.HRSID.COM p.38 The Airport Operator www.aoa.org.uk SUMMER 2011

to be outsourced and our Knowing how the airport is is designed to help achieve buying power means that it’s operating and, perhaps more this, enabling the airport to Smart baggage handling much more cost-effective.W e importantly, how it is expected keep passengers and airlines want to improve our resilience to operate means that timely better informed about the Q: What challenges are shaping today’s baggage handling strategies? and ensure that we have the decisions can be taken to status of the airport, helping David Rothwell, head of sales at Vanderlande Industries UK, replies: right systems in place to share get the right resources in the improve punctuality by “Top of the list of course is cost control. But airports are also faced the right information at the right place, to improve both allowing quicker turnaround with growing passenger numbers, higher peaks and more self-service. right time. Capgemini will the passenger experience and times, and allowing for more In many regions staff are hard to find and retain for what are often have a key role in supporting airline service. Heathrow’s timely information on flights, heavy manual tasks. Available space for growth is often limited.” this,” explained Langsdale. IT investment programme passengers and baggage.

“Baggage handling is changing to a controlled, demand-driven process, in which bags are managed dynamically and on-demand, as required for flight building. By disconnecting demand and supply using buffers, make-up peaks can be shaved and tailored to available resources, creating a more constant, controlled flow to the make-up positions.”

Bagstore optimises operations The on-demand flight make-up process depends on automated, intelligent bag storage. This allows make-up opening times to be shortened, labour requirements to be reduced, and higher volumes to be handled within existing space constraints. The Vanderlande BAGSTORE, based on crane/racking technology, provides high storage density, 100% availability and fast, individual access. Furthermore, a bag store increases passenger satisfaction by longer check-in opening times.

Automated loading Working conditions are greatly improved by introducing make- up on demand in combination with automated loading. With the Vanderlande BAGLOAD concept, delivered in partnership with

Grenzebach Automation, handlers no longer need to do the heavy part 03 of manual loading of bags into carts or containers. This reduces risks of injuries caused by conventional heavy, stressful manual handling.

Intelligent airports use biometrics to improve passenger experience

Biometrics is fast becoming one of ‘the’ by-words Another solution, MFlow Track (a world first) is for improving passenger experience in airports. It’s used in today’s airports to automate a secure and not just because this technology can speed up the fast flow of passengers through specific points in an security process, which reduces queuing time so airport, such as security and border check points. airports can deliver the passengers to lounges much faster – and for longer. Nor because it’s non-intrusive. “When an airport can assign a biometric of a But on top of all this, because biometrics provide passenger to a form of identification such as a improved security over traditional methods such boarding pass, they can ensure that only the person as passport photos. A real return on investment. assigned to that identification can travel through secure areas during that journey,” said Slevin. As transformation programmes in aviation increase, Human Recognition Systems (HRS) is already helping Transforming airports has only just begun, but HRS many UK airports to operate more efficiently. is fit for tomorrow’s technology, too. ‘Biometrics in Motion’ is its award-winning solution that provides “MFlow Journey accurately measures queue and a seamless, exceptionally fast and secure passenger journey times, providing real-time intelligence experience that doesn’t even need people to stop to help management make improved cost- and do anything. This is the technology that the efficiency decisions,” said Jim Slevin, HRS’ intelligent airport of the future will confidently 02 aviation business development manager. use to refine their passengers’ experience.

02 03 Langsdale: “We will have spent over £400 million on IT in the five-year Knowing how the airport is operating period ending in 2013 as part of a much wider capital spending programme and, perhaps more importantly, designed to modernise every aspect of Heathrow. I recognise technology on how it is expected to operate means its own cannot deliver these improvements, but it is a crucial enabler.” that timely decisions can be taken to get the right resources in the right place, to improve both the passenger experience and airline service. p.39 www.aoa.org.uk The Airport Operator SUMMER 2011

Following the acquisition of Gatwick Airport by Global Infrastructure Partners (GIP) in December 2009, the airport has embarked on a £1 billion Capital Investment Programme, with major redevelopment of both North and South Terminals, as well as the airfield. Gatwick’s focus Ross Falconer reports on progress on great service and the airport’s 02 future strategy.

While the ongoing and airline partners is that basic processes and procedures investment in infrastructure delivering great service – every in the main security areas, this will result in an upgrade of day – will be its main source has resulted in passengers the facilities, at the heart of of competitive advantage. “It spending an average of 1 minute the project is the desire to will be the one thing that will and 47 seconds queuing. The offer a smooth and seamless differentiate us from other airport has achieved its service experience for everyone airports, and make airlines and quality target for security using Gatwick Airport. passengers choose to fly from in every month since the Gatwick,” he said. “And we are change of ownership, which Stewart Wingate was appointed transforming the service we means that passengers are CEO almost immediately after deliver to our passengers and queuing for fewer than five the £1.5 billion acquisition of airlines. For example, reducing minutes, 95% of the time. the airport from BAA and the queues at security was one task at hand in the first days of our early priorities and a Enhancing the of his stewardship was to problematic area for the airport passenger experience develop a strategy to shape the over a number of years.” There is a strong focus on the future of the world’s busiest passenger journey across the single-runway international Gatwick has introduced Capital Investment Programme. airport. His key message assistance lanes for families; Investment in the South Terminal 01 for the airport’s employees coupled with improving the includes redevelopment of

01 02 Gatwick has introduced assistance lanes Melee: “The whole journey, from for families; coupled with improving the when you arrive at the airport to basic processes and procedures in the checking-in, through to security and main security areas, this has resulted your experience in the departure in passengers spending an average of lounge, will be significantly changed 1 minute and 47 seconds queuing. at every step along the way.” p.40 The Airport Operator www.aoa.org.uk SUMMER 2011

the forecourt, the landside employing the brainy bunch with concourse and the departure a pass rate of 98% compared to lounge, while investment in the national average of 78%.” security, immigration and baggage handling is designed ‘Delivering more for less’ to improve both efficiency In the first few months under and the passenger experience. new ownership, the plan Raymond Melee, projects inherited from the previous director, Gatwick Airport, owner was re-examined and explained that the airport has Gatwick worked with the focused on the passenger airlines to revise the programme experience in two ways. “The to ensure it meets both the first is processes:H ow do we airport’s and airlines’ goals. handle check-in and the overall Wingate explained that to level of service to improve deliver the desired outcomes the passenger experience? as cost-effectively as possible, These don’t necessarily require some projects were removed investment in infrastructure and completely while others were this is something that we’re combined, where synergies exist. working on with the airlines and By focusing on value for money, the ground handlers,” he said. it has been possible to add new “Then there are the projects that projects within the overall cost. 03 do require a capital investment. “One such programme is a new For example, the South Terminal £45 million project to create a security model is currently very state-of-the-art, 19-lane central confusing for passengers, so and interchange, and also and the wayfinding are being East Training and Skills has search area in South Terminal. we’re consolidating the security includes a £76 million extension improved. From point-to-point, worked closely with Gatwick It will replace the three existing model into a single central and new 1,177-space Multi end-to-end, the whole journey to design a tailored training search areas and will open in area, which is both visible and Storey Car Park 6. “The whole will be dramatically improved.” programme to help staff time for summer next year. Such intuitive. This project wasn’t journey, from when you arrive understand how they can do is our commitment to delivering even in the original programme, at the airport to checking-in, As part of its commitment to their bit to drive improvements great service, we have removed but we challenged ourselves through to security and your customer service excellence, in customer service for the 32 a significant area of landside to deliver efficiencies and we experience in the departure half of Gatwick’s 1,500 front- million passengers who travel retail space to create the new wanted to improve upon the lounge, will be significantly line staff have achieved a through the airport each year. search area – resulting in a £5 overall passenger experience.” changed at every step along City & Guild Level 2 Award in million annual revenue hit,” he the way,” commented Melee. ‘Delivering Excellent Customer “Our priority under new said. “We have opted to extend Investment in the North “For arrivals, when you go out Service’. The remaining 750 ownership is to deliver the Pier 6 rather than build a seventh Terminal has already seen the to transportation, whether that’s staff will complete their training best end-to-end passenger pier – saving £100 million. We redevelopment of the forecourt public or private, the roadways by October. Tourism South experience through the airport combined the replacement and make Gatwick London’s of Pier 1 with the delivery of a airport of choice. Passengers new baggage system in South will judge their experience of Terminal – saving £50 million. Gatwick not just on the quality Across the programme, we of the airport facilities, but are delivering more for less.” also on the friendliness and helpfulness of our staff.T hat Gatwick is clearly working is why we are investing in the relentlessly to drive higher training and development service standards for its of our people at the same passengers. Its efforts are time as we invest to improve reaping rewards, with the the physical environment of investment programme the airport,” said Wingate. continuing apace and “And I am delighted that, passengers seeing the benefits half-way through the training of new and improved facilities. programme, we are already The airport is seeking to drive seeing positive results, with growth in passenger numbers passenger compliments up and can see a clear path towards by 94% and complaints down 40 million passengers per year by 15% in 2010 compared to by the end of the decade, with a 04 2009. We also seem to be single runway and two terminals.

03 04 As part of its commitment to customer In the first few months under new service excellence, half of Gatwick’s ownership, the plan inherited from the 1,500 front-line staff have achieved previous owner was re-examined and a City & Guild Level 2 Award in Gatwick worked with the airlines to ‘Delivering Excellent Customer revise the programme to ensure it meets Service’. The remaining 750 staff will both the airport’s and airlines’ goals. complete their training by October. Is communications core to your business?

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www.smithsdetection.com p.43 www.aoa.org.uk The Airport Operator SUMMER 2011

A number of airfield upgrades have been undertaken at London Oxford Airport in recent months and the latest project involves the installation of a new radar system. James Dillon- Godfray, the airport’s business Runway and development director, spoke to radar upgrades Ryan Ghee. signal London

This year has so far brought a number of Oxford’s intent significant developments at 01 London Oxford and as the regional airport aims to further expand its business and commercial aviation capabilities, transport basis,” Dillon-Godfray He added: “The tenders were investment continues. explained. “Commercially, put out in May and the work most regional airliner types is already underway with Following the upgrade of the can now fly out ofL ondon the ground being prepared runway status from Code 2C to Oxford unconstrained, to any for the tower. The intent is Code 3C at the start of the year, European destination.” to have it all completed and approval was granted for the operational by April 2012. use of the entire runway length, State-of-the-art radar meaning a 21% increase in the Now, the airport is proceeding “As with all airports in the declared take-off distance. with the installation of south east of the country, we’re a new radar system and expecting an increase in demand Since then, the runway further communications in that peak period in summer Pavement ClassificationN umber systems upgrades at a total 2012. It means we’ll be able (PCN) has been upgraded to cost of £4.5 million. to fit in a higher throughput 02 38 F/C/W/T, highlighting the of IFR traffic, not just for the sustainability of the runway The primary and secondary Olympics but thereafter as well.” for handling all aircraft types surveillance radar system will that can practically utilise the enable more efficient transits Increasing the footprint In terms of route development, With the facilities firmly in runway length. The upgrade of through local airspace, as well As well as the radar system while the recession had an place, route development is, the PCN puts London Oxford as increase the throughput installation, London Oxford inevitable impact on short- according to Dillon-Godfray, Airport’s runway in line with the of IFR (Instrument Flight Airport also has other term commercial aspirations the natural next step. likes of . Rules) traffic. Dillon-Godfray development projects in the because of the more “risk explained that the new radar pipeline. Over the next 12 months, averse” mentality of regional He concluded: “In the next 12 “The increase in the useable system will allow for a three- 100,000 sq ft of hangarage and carriers, London Oxford Airport months, you are more than runway distance allows for minute separation between 24,000 sq ft of office space has ambitions to introduce likely to see a number of weekly, charter flights to fly transatlantic flights, as opposed to the will be added as the airport both business and commercial year-round commercial routes and transcontinental on a public current eight minutes. continues to expand its footprint. charter flights in the near term. out of London Oxford Airport.”

01 02 London Oxford Airport is proceeding with Over the next 12 months, 100,000 sq ft the installation of a new radar system of hangarage and 24,000 sq ft of office and further communications systems space will be added as London Oxford upgrades at a total cost of £4.5 million. Airport continues to expand its footprint. p.44 The Airport Operator www.aoa.org.uk SUMMER 2011 01 Bournemouth’s new eco-friendly arrivals hall

Bournemouth unoccupied; this will leave the internal concrete blocks and Airport has opened slabs relatively cool, and will its new arrivals slow the warming of the building during the day when occupation hall, which has begins,” said Goldsmith. been designed to be The airport is also using air carbon neutral. It source heat pumps to provide marks a significant the underfloor heating, which provides a low energy way of step forward heating and cooling the building. There is also a computerised in the airport’s building management system redevelopment that is used to control the 02 heating, lighting and cooling, programme, as so energy is only used as Rob Goldsmith, and when it’s needed.

managing director, is Bournemouth committed to being carbon neutral for its ground operations Airport, explained by 2012. A number of initiatives to Ross Falconer. have been implemented in an effort to achieve this target. For example, 100% of electricity used by the The airport’s £45 million This has been achieved by a Passive (natural) ventilation The material used to build the airport comes from renewable redevelopment programme wide range of energy efficient forms the principal ventilation floors and walls will ensure that sources; the departures has been a four-year project that features, which have been strategy throughout the building. more stable temperatures can terminal building uses B100 will be completed this summer built into the design of the In the parts of the building used be maintained. As the airport bio diesel for heating – this is a – on time and on budget. The building. The most obvious by passengers – immigration and won’t need to keep heating 100% sustainable fuel which is new arrivals hall is performing environmental feature is the baggage reclaim – the height and cooling the building, it will sourced locally; and low energy very well, with a very positive 323 photovoltaic (solar) panels of the building encourages a use less energy to maintain lighting is used throughout reaction from passengers. It on the roof. To put this into ‘stack effect’ (warm air rising) to a constant temperature. The the terminal buildings. is a compact, well laid-out context, the airport estimates help induce natural ventilation. floors and walls are constructed area that is designed to be that these panels will generate Ventilation is provided via louvred from dense materials that Increased commercial offer quick and easy to navigate. enough electricity to power openings providing cross-flow can increase the thermal Commercial revenues are more than 130 homes. “We’re ventilation. The louvers will mass, ensuring that more extremely important to the “The building has been also using natural (passive) also be used for pre-cooling stable temperatures can be airport and the new departures designed to be carbon neutral lighting and ventilation to the spaces during the night. achieved. The building fabric, terminal has allowed it to – and we believe it’s the first help cool the building, whilst insulation and glazing thermal make the most of the retail carbon neutral airport building north facing roof lights will ‘Reducing solar heat gain’ is performance far exceeds and catering outlets. This, in in Europe. However, this provide plenty of natural another key feature – the roof the requirements of existing turn, has seen an increase obviously can’t be accurately daylight without bringing overhangs on three sides of the building regulations. “We also in passenger spend. assessed until the building any additional heat into the building, similar to a canopy on have a ‘night cooling strategy’, has been in use for a few building through the windows,” a shop front, providing plenty which flushes the building with “Gone are the days when shops months,” said Goldsmith. commented Goldsmith. of shade in the summer. outside air when the building is at regional airports were limited

01 02 Goldsmith: “Opening the new The departures terminal building arrivals hall marks a significant uses B100 bio diesel for heating step forward in our redevelopment – this is a 100% sustainable fuel programme, and will also play a which is sourced locally. major part in helping us achieve our target of being carbon neutral for our ground operations by 2012.” p.45 www.aoa.org.uk The Airport Operator SUMMER 2011 ACI_92x270_IAE_Ad(NB).qxd:Layout 1 8/6/11 14:26 Page 1

03 Inspiring better airports

18th International Exhibition for Airport to selling a small choice of landscaping, road and walkways previous facilities were very spirits, cigarettes and perfume. between the departure terminal poor and certainly not fit for Equipment,Technology, Design & Services We now have to compete with and new arrivals hall, which purpose. The new departures the major high street shops and will be complete by the end terminal and arrivals hall supermarkets – and that means of this summer. Other work will obviously appeal to our offering a wide range of goods within the redevelopment passengers and improve, to suit a broad range, from programme has included: even further, the customer teenagers through to our more Resurfacing the complete experience,” commented mature passengers. For example, length of the runway, doubling Goldsmith. “Just as the thought of selling designer the size of the apron, installing importantly, the improvements handbags or sunglasses was CAT III lighting, and building to the infrastructure – the completely unheard of just a a new departures terminal installation of CAT III and the few years ago, but now these which opened in June 2010. extensive work on the runway high-end products are in and apron – together with great demand. The look of the “The redevelopment our long runway (2,271m) shop is just as important and programme has been vitally will play a key role in helping our World Duty Free shop is important for the future of us attract new airlines into equivalent to anything you will Bournemouth Airport. Our Bournemouth in the future.” see in a top department store,” said Goldsmith. “Similarly, the catering offer has to be of the 04 highest standard and has to have the right ambience, good quality food and drinks, and excellent service. Since we opened our new terminal and improved our catering facilities, we’re finding that passengers are arriving at the airport earlier in order to leave time for a meal before catching their flight – Trade Fair, Germany it’s become an integral, and enjoyable, part of their holiday.” 11–14 October 2011

Vital redevelopment programme Now that the arrivals hall is For the latest show information: complete, work will begin on the Tel: +44 (0)1727 814 400 Email: [email protected]

03 04 The most obvious environmental Goldsmith: “Gone are the days when shops at regional feature of the new arrivals hall is the airports were limited to selling a small choice of spirits, 323 photovoltaic (solar) panels on the cigarettes and perfume. We now have to compete with the roof. The airport estimates that these major high street shops and supermarkets – and that means www.interairport.com/europe panels will generate enough electricity offering a wide range of goods to suit a broad range, from to power more than 130 homes. teenagers through to our more mature passengers.” p.46 The Airport Operator www.aoa.org.uk SUMMER 2011

Lydd Airport completes Redline’s new aviation security first-phase refurbishment management course

Lydd Airport has completed the A further phase will also Redline Aviation Security Ltd (Initial) Course, which includes in conjunction with the Basic first phase of the refurbishment include the introduction of an (RAS) has announced that classroom instruction, group course. Recognition of Firearms, work to its main terminal build- arrivals carousel and check-in it now offers the training discussions, video footage Explosives and Incendiaries ing. The project is part of a wider desk baggage conveyors. of Department for Trans- and case studies, alongside (RFX) instructors are included multi-million pound investment Bernard Daly, airport man- port (DfT) certified avia- practical exercises. This as a fundamental part of this. and as well as improving the ager, said: “These improvements tion security managers. course will qualify a stu- The course content also check-in and security facilities, reinforce the airport’s continuing Following the recent decision dent to the basic standard includes the DfT certified Threat the latest stage has seen the commitment to growth, support- by DfT TRANSEC to implement required by DfT TRANSEC. Assessor course and school- enlargement of the arrivals and ing increasing levels of busi- a revised mandatory training The second phase is the ing on Contingency Planning. baggage reclaim areas and the ness aviation, aircraft training, syllabus for managers, Redline Advanced Aviation Security Students who complete the introduction of a new departure general aviation and cargo will now deliver this train- Managers’ (Initial) Course, advanced course will achieve lounge. The refurbishment also operations, while at the same ing in two distinct phases. which is aimed at delivering a DfT certification as an aviation includes additional CCTV and time helping us to attract new The first phase is the Basic higher level of understanding security manager, RFX instruc- electronic access control systems. passenger aircraft operations.” Aviation Security Managers’ and competency when taken tor and DfT threat assessor.

Stansted New Runway Deicer celebrates launched in UK 20 years LNT Solutions, the aviation melting performance and longer deicing specialist, has an- holdover times and thus ensures Stansted Airport recently cel- nounced entry into the UK runways are open for longer. ebrated the 20th anniversary of runway deicing market with Manufactured to AMS 1435 Her Majesty the Queen officially Since Her Majesty the Queen officially opened Stansted its new product, GEN3. standard at a facility close to opening the terminal building. Airport’s terminal building in 1991, more than 250 LNT Solutions claims that GEN3 point of use, airports can be sure million passengers have passed through the facility. Since the first flight departed brings airport operators huge cost of receiving the best delivery from the terminal in 1991, over savings by delivering better ice service in the business. 250 million passengers have passed through the facility on increased height and space, and ing is a fantastic triumph for great more than 2.5 million flights. ease of access to create a more British design and engineering The Lord Foster-designed comfortable and seamless airport and helped create a new era of terminal was recognised as one of experience for the passenger. innovative airport construction the world’s most iconic termi- Nick Barton, Stansted Airport’s and style that still provides the nal buildings upon its opening, managing director, commented: inspiration for new terminal making use of natural light, “Stansted’s iconic terminal build- developments all over the world.”

Belfast International Airport, said: “It is very fitting that both the First and Deputy invests in F&B First Ministers are here to open the final phase of the airport’s £10 million invest- Belfast International Airport the new facilities by paying a ment in terminal facilities as and SSP UK have invested visit to Belfast International. they launched the project in in the airport’s food and Alongside a new Burger King May 2009. We have created beverage (F&B) offer – the 20/20 outlet, The Strangford modern, spacious and service- final phase of a £10 mil- kitchen and grill, The Lagan focused facilities designed lion development project. bar and restaurant, a new to make the airport easy Northern Ireland’s First Minis- Café Bar and Caffe Ritazza and convenient to use for all Northern Ireland’s First Minister Peter Robinson and Deputy First Minister Martin McGuinness ter Peter Robinson and Deputy have been introduced. passengers and we certainly paid a visit to Belfast International Airport to First Minister Martin McGuin- John Doran, managing believe very fitting for North- mark the opening of the new F&B facilities. ness marked the opening of director, Belfast International ern Ireland’s principal airport.” DO YOU HAVE BAGGAGE TO HANDLE? Visit us at Inter Airport Europe 2011 Hall B5, stand no. 1310.

www.vanderlande.com

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