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Celebrating a Year in Cruise A YEAR IN CRUISE CELEBRATING A YEAR IN CRUISE www.cruiseexperts.org facebook.com/CliaUKIreland twitter.com/UKCruising 2015 SINGAPORE Your gateway to cruising in Southeast Asia www.aseantourism.travel www.yoursingapore.com 2015 was a big year for cruise. Not only did the industry return to growth, it saw a massive 9% increase in the number of Brits taking a cruise. Britannia P&O Cruises March 2015 Magellan Anthem of the Seas Cruise & Maritime Voyages Royal Caribbean International March 2015 April 2015 More and more agents switched on to the benefits High profile ship launches including Royal Caribbean of selling cruise with both independents, miniples International’s Anthem of the Seas, P&O Cruises’ and multiples signing up to join CLIA and learn Britannia and Cruise and Maritime Voyages’ more about the sector. Clearly consumers also took Magellan definitely helped to push cruise to the a greater interest in cruise holidays with 1.78 million forefront. people sailings last year. Welcome to the first CLIA Yearbook in which we take a moment to look back at 2015, whilst at the same time looking forward to some of the opportunities in 2016. Last year was quite a year – a record number of Brits took a cruise holiday with almost 1.8 million on an ocean cruise and over 150,000 for the first time on a river cruise. Here at CLIA we also welcomed a record number of travel agent members – over 3,400 for the very first time. We invested in our website and our events, and as a result we trained more people, showcased more ships, welcomed more inspirational speakers and shared more news and resources than ever. We are sure that with all CLIA member cruise lines, travel agents and executive partners working together we can continue to grow the size of the cruise market and we really want to thank you for being a member of the cruise community and for everything that you do for the cruise industry. Andy Harmer VP | OPERATIONS & DIRECTOR, UK & IRELAND CLIA EUROPE CRUISE REVIEW 2014 PUBLISHED MARCH 2015 Digital Masterclass hosted at launch event of Norwegian Escape in Southampton October 2015 CLIA AGM 2015 ukcruising Hosted by Mail Brands UK in @ukcruising London March 2015 ukcruising @ukcruising HM The Queen Launches P&O Cruises’ Britannia in Southampton March 2015 Singapore headline ukcruising 2015 Selling Cruise Conference @ukcruising - enjoying the Gala Dinner with Lynn Narraway, Mark Kammerer The Industry unites and Lucy Huxley at the offices of Telegraph May 2015 Newspapers in London ukcruising @ukcruising February 2015 ukcruising @ukcruising Explorers delight at CLIA Expedition and Small Ship Expo held at Portsmouth International Port, visiting Voyages of Discovery’s Voyager #CruiseCollaboration May 2015 Key cruise figures working ukcruising together to get more people #SummerParty @ukcruising cruising! The Swan at the Globe plays September 2015 host to agents, cruise lines and ukcruising partners @ukcruising July 2015 ukcruising @ukcruising #SummerParty Jumps into action with cruise sales teams and agents across the UK Luxury Championed July 2015 At Dover Cruise Port in July ukcruising Traveltek Continue their support for CLIA member agents with Headline Sponsorship of Selling Cruise Conference May 2015 #CLIACruiseFest ukcruising @ukcruising TV appearances secure the #CLIACruiseFest place of cruise in the news! Princess Cruises team get September 2015 behind the annual campaign ukcruising @ukcruising #CLIACruiseFest September 2015 ukcruising @ukcruising #CLIACruiseFest Amsterdam welcomes record agent numbers to the River Cruise Convention, with 7 ships open for tours across the two days Emma Wilby launches November 2015 Royal Caribbean’s newest arrival, Anthem of the Seas ukcruising Magellan launched @ukcruising April 2015 at sparkling event in Tilbury, with Godmother Gloria Hunniford ukcruising @ukcruising March 2015 ukcruising @ukcruising David Dingle Headline speaker at the 2015 Cruiseo Wins Cruise Forum onboard CMV’s Magellan CLIA’S New To Cruise Award at the Travel Weekly AAA’s December 2015 Anthem of the Seas ukcruising July 2015 @ukcruising gets a thorough test drive at the ukcruising Selling Cruise Conference 2015 @ukcruising May 2015 ukcruising @ukcruising Christmas Joy at the CLIA Annual Dinner! Rolling on a river Ship Tours delight agents in Old Trafford Hosts Amsterdam November 2015 Ship Tours delight agents in Amsterdam ukcruising @ukcruising November 2015 ukcruising @ukcruising In 2015 we achieved the following: Nearly 195 million people Across all events reached through in 2015, CLIA UK mainstream media & Ireland hosted and social media 2,100 agents during Cruise Week Grew our Relaunched our Travel agent website to be membership mobile and tablet by 55% compatible Added a cruise search function for ocean and river cruises More than 6,500 7 ships and over active users of the 250 delegates Learning Academy joining us in and resources Amsterdam for the available at 2015 River Cruise cruiseexperts.org Convention Gained accreditation from City & Guilds Hosted almost for the 3rd year 600 people at our running - a unique May 2015 CLIA accreditation Conference amongst travel agents Added a Find a CLIA Agent function to cruiseexperts.org so customers can find their local expert Amadeus River Cruises Amadeus by Lüftner Cruises ranks among the best-known organisers of river cruises on European waterways. Founded more than 30 years ago, the family-run company currently owns and operates 12 luxury river vessels which cruise along Dutch and Belgian rivers, and up and down the Rhine, Main, Moselle, Rhône, Saône, Seine and Danube as well as on Mekong and Irrawaddy. AmaWaterways AmaWaterways boasts the ‘best fleet on Europe’s rivers’, as rated by the Berlitz Guide to European River Cruising and is known for its custom designed ships, extensive complimentary amenities and personalised service. Consistently leading the way in river cruising with exceptional staff, award winning cuisine, enriching theme cruises and special onboard amenities. With cruises travelling through Europe, Africa, Vietnam, Cambodia and Myanmar (Burma). AmaWaterways was the first to introduce an exclusive Twin Balcony design in the majority of staterooms and a new innovation for 2016, inter-connecting staterooms accommodating families. American Cruise Lines American Cruise Lines is Small Ship Cruising Done Perfectly. Our modern fleet of small ships and paddlewheelers provide guests an exceptional, personalized cruising experience with access to America’s most iconic, historic and exclusive cruise destinations. Every luxurious stateroom aboard our ships offers a front row seat discovering the natural beauty, history and culture of the United States of America while our all-American crew creates your personalized cruise experience. APT - Guided Tours & River Cruises A river cruise with APT is the most relaxing and stylish way to discover the world’s greatest waterways. With over 85 years of experience and expertise, award-winning APT understands what makes a truly memorable holiday. Enjoy ever-changing views, exceptional dining and stylish surroundings aboard your river ship. On shore, enjoy carefully-crafted excursions led by expert local guides who will bring the history and culture of each destination to life. Whether you indulge in the royal treatment on Europe’s waterways; explore remote places along the Mekong; or experience the ancient cities of China, India or Burma; you’ll appreciate the blissful convenience of river cruising as we take you from one discovery to the next. A-ROSA Innovation and Flexibility best describe the A-ROSA concept on board the exciting A-ROSA fleet. A unique Lifestyle concept combining highest quality with a Feel-Good atmosphere on board. All-Inclusive holidays offering more than 100 alcoholic and non-alcoholic drinks around the clock; many departures come without a single supplement. Families with children under 15 years old take their kids on board for Free. Freestyle Dining Concept with no pre-assigned tables and generous opening hours of the Restaurants. Sun Decks with Pools, BBQ areas and Outdoor Bars. And a professional SPA-ROSA with Sauna, Steam Room, Whirlpool, Relaxation Room, Gym and St. Barth’s beauty treatments. Welcome on board! Avalon Waterways Avalon Waterways offers Luxury River cruises on Europe’s most popular rivers and beyond. With Avalon, you cruise on the newest ships in the youngest fleet enjoying uninterrupted views throughout the ship and the largest staterooms in Europe. So much is included from the Avalon personal chauffeur service to and from the airport to sumptuous full board dining with included wine and beer with dinner and daily excursions. • Included Door-to-Door home pick up service • Included regional wine and beer with dinner • Included choice of excursions • Included gratuities on our European Cruises Azamara Club Cruises Azamara Club Cruises offers sophisticated sailing with authentic cultural experiences to deepen guests’ understanding and appreciation of our amazing world. Azamara specialises in ‘Destination Immersion’, meaning longer stays, more overnight stays in port, and night touring. No other cruise line spends as much time in port – allowing discerning travellers a richer stay in the destinations they visit. Azamara’s two intimate ships have recently undergone a multi-million pound refurbishment, and offer a boutique European hotel ambience with extraordinary service, and fine cuisine. Our More Inclusive offering includes complimentary select spirits, international beers and wines,
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