Laporan Laporan Keberlanjutan ReportSustainability Berkontribusi dan Berkontribusi Menginspirasi: Menuju Pembangunan Berkelanjutan Contributing and Inspiring: Sustainable Development Towards Tbk International Astra PT 2018
Laporan Keberlanjutan Berkontribusi dan Menginspirasi: Menuju Pembangunan Berkelanjutan 2018 Sustainability Report Contributing and Inspiring: Towards Sustainable Development :
www.astra.co.id Tel: (62-21) 5084 3888 Tel: Sunter II, Jakarta 14330 Indonesia PT Astra International Tbk Jl. Gaya Motor Raya No. 8 Contributing and Inspiring Sustainable Development Towards Menuju Pembangunan Menuju Pembangunan Berkelanjutan Berkontribusi dan Berkontribusi Menginspirasi: Sustainability ReportSustainability Laporan Laporan Keberlanjutan 2018 Laporan Keberlanjutan 2018 Sustainability Report
Contributing and Inspiring: Towards Sustainable Development
Astra purpose is to give an essence to the society by providing innovative products and services. Astra aims to develop society and preserve natural environment in order to increase the wellbeing of the people.
Through the Public Contribution Roadmap, Astra contributes in the mission to achieve the Sustainable Development Goals (SDGs) by implementing 4 pilars of CSR (Health, Education, Environment, Enterpreneurship). Astra has also consistently share inspirations throughout Indonesia to motivate the people. This is because Astra believes that any goals would be bene cial for all when it is pursued within the same effort. Laporan Keberlanjutan 2018 Sustainability Report ASTRA 1
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Berkontribusi dan Menginspirasi: Menuju Pembangunan Keberlanjutan
Astra hadir untuk memberikan makna di tengah-tengah masyarakat dengan menyediakan produk dan jasa yang inovatif. Melalui kehadirannya, Astra bertujuan untuk meningkatkan kualitas hidup, membangun kemampuan masyarakat tumbuh sejahtera serta mempertahankan kelestarian lingkungan.
Melalui Public Contribution Roadmap , Astra berkontribusi secara langsung dalam pencapaian Tujuan Pembangunan Berkelanjutan melalui pilar kesehatan, pendidikan, lingkungan, dan kewirausahaan serta terus berbagi inspirasi ke penjuru nusantara. Karena Astra yakin, cita-cita yang diupayakan bersama-sama akan memberikan manfaat bagi semua. 2 ASTRA Laporan Keberlanjutan 2018 Sustainability Report Daftar Isi Contents
PEMBUKA INTRODUCTION 1
4 TENTANG LAPORAN KEBERLANJUTAN ASTRA 34 TATA KELOLA PERUSAHAAN ABOUT ASTRA SUSTAINABILITY REPORT GOOD CORPORATE GOVERNANCE 4 Referensi Pelaporan 35 Organ Tata Kelola Reporting Reference Organ of Governance 4 Lingkup Pelaporan 35 Rapat Umum Pemegang Saham Reporting Scope General Meeting of Shareholders 6 Penentuan Isi Laporan 35 Dewan Komisaris Decision on Contents of Report Board of Commissioners 7 Penerapan Prinsip Pelaporan 35 Direksi Adoption of Reporting Principles The Board of Directors 8 Ringkasan Kinerja Keberlanjutan Astra 2018 36 Komite-komite Dewan Komisaris Highlight of Astra 2018 Sustainability Performance BOC Committees 10 Sebaran Program Tanggung Jawab Sosial 36 Manajemen Risiko Social Responsibility Program Distribution Risk management 12 Triple-P Roadmap dan Tujuan Pembangunan 36 Kode Etik Berkelanjutan Code of Conduct Triple-P Roadmap and Sustainable Development Goals 37 Whistle Blowing 14 Sambutan Komisaris Whistle Blowing Board of Commissioners Message 37 Pengelolaan Aspek Tanggung Jawab Sosial dan 18 Sambutan Direksi Lingkungan Board of Directors Message Management of Social and Environmental Responsibility 38 Astra dan Pemangku Kepentingan TENTANG ASTRA Astra and Stakeholders ABOUT ASTRA 22 39 Keanggotaan Organisasi Organizational Membership 24 Catur Dharma, Visi & Misi Our Philosophy, Vision & Mission 25 Perusahaan dengan Manfaat bagi Bangsa PORTFOLIO ROADMAP To be an Asset to the Nation PORTFOLIO ROADMAP 40 26 Produk dan Jasa/Lini Bisnis Products and Services/Business Lines 42 Kinerja Bisnis Astra 2018 Astra Business Performance 2018 28 Struktur Organisasi Organizational Structure 44 Produk dan Pelayanan Terbaik kepada Pelanggan Best Products and Services to Customers 30 Penghargaan dan Serti kasi Awards and Certi cations 44 Astra dan Pembangunan Astra and Development 32 Peristiwa Penting 2018 2018 Event Highlights 47 Mengelola Pemasok, Mengelola Keberlanjutan Managing Suppliers, Managing Sustainability Laporan Keberlanjutan 2018 Sustainability Report ASTRA 3
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
PEOPLE ROADMAP PEOPLE ROADMAP 48
51 STRATEGI PENGEMBANGAN SDM 66 Penerapan Produksi dan Konsumsi Berkelanjutan HR DEVELOPMENT STRATEGY Implementation of Sustainable Production and Consumption 51 Rekrutmen Recruitment 66 Konservasi Energi Energy Conservation 52 Pelatihan dan Pengembangan Kompetensi Competence Training and Development 69 Keselamatan & Kesehatan Kerja 53 Sistem Karier Occupational Health & Safety Career Path 72 TANGGUNG JAWAB SOSIAL 53 Pengembangan Kepemimpinan SOCIAL RESPONSIBILITY Leadership Development 72 Astra Friendly Company 54 Evaluasi dan Manajemen Kinerja Astra Friendly Company Performance Evaluation and Management 73 Astra untuk Indonesia Sehat 54 Meningkatkan Engagement Astra untuk Indonesia Sehat Employee Engagement Enhancement 74 Astra untuk Indonesia Cerdas 55 Internalisasi Budaya Perusahaan Astra untuk Indonesia Cerdas Internalization of Corporate Culture 76 Astra untuk Indonesia Hijau 56 HUBUNGAN INDUSTRIAL Astra untuk Indonesia Hijau INDUSTRIAL RELATIONS 78 Astra untuk Indonesia Kreatif 57 Menghargai Individu dan Membina Kerja Sama Astra untuk Indonesia Kreatif Respecting Individuals and Developing Cooperation 80 Fitur Istimewa 57 Kesejahteraan danWork Life Balance Special Features Welfare and Work Life Balance 82 SATU Indonesia Awards 58 Program Pensiun SATU Indonesia Awards Pension Plan 87 Kampung Berseri Astra dan Desa Sejahtera Astra Kampung Berseri Astra dan PUBLIC CONTRIBUTION ROADMAP Desa Sejahtera Astra PUBLIC CONTRIBUTION ROADMAP 60 89 Festival Kampung Berseri Astra 62 PENGANTAR CHIEF OF CORPORATE Kampung Berseri Astra Festival COMMUNICATIONS, SOCIAL RESPONSIBILITY & SECURITY (CSRS) 91 Nurani Astra untuk Kemanusiaan INTRODUCTION FROM CHIEF OF CORPORATE Nurani Astra for Humanity COMMUNICATIONS, SOCIAL RESPONSIBILITY & SECURITY (CSRS) 92 PENCAPAIAN YAYASAN-YAYASAN ASTRA PADA 64 KEBIJAKAN LINGKUNGAN DAN TANGGUNG TAHUN 2018 JAWAB SOSIAL ACCOMPLISHMENTS OF ASTRA FOUNDATIONS IN ENVIRONMENTAL AND SOCIAL RESPONSIBILITY 2018 POLICY 65 PENGELOLAAN LK3 DI TEMPAT KERJA EHS MANAGEMENT IN THE WORKPLACE LAMPIRAN APPENDIX 65 Astra Green Company 97 Astra Green Company 66 Program Penilaian Peringkat Kinerja Perusahaan Company Performance Rating Assessment Program 4 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Tentang Laporan Keberlanjutan Astra About Astra Sustainability Report
Sejak tahun 2002 Astra telah menerbitkan laporan Since 2002, Astra has been publishing Astra Sustainability keberlanjutan setiap tahunnya sebagai bagian dari laporan Report annually as part of the Annual Report published within tahunan dalam periode pelaporan yang sama. Fokus laporan the same reporting period. The focus of the sustainability report keberlanjutan adalah untuk mengomunikasikan kebijakan, is to communicate the policies, strategies, efforts, achievements, strategi, upaya, pencapaian, serta tantangan yang dihadapi and challenges encountered by Astra in managing a sustainable Astra dalam menjalankan bisnis yang berkelanjutan. business.
Referensi Pelaporan Reporting Reference Laporan keberlanjutan ini memuat referensi Standar Pelaporan The sustainability report discloses the references to the Keberlanjutan dariGlobal Reporting Initiatives (Standar GRI) Sustainability Reporting Standards of the Global Reporting dengan penyusunan opsi ‘Inti’. Laporan ini juga memuat Initiatives (GRI Standards). The 2018 Astra Sustainability Report kontribusi Astra padaSustainable Development Goals is prepared based on the ‘Core’ option. This report also contains (SDGs) sebagaimana tertera di halaman 12-13 pada Laporan Astra’s contributions to the Sustainable Development Goals (SDGs) Keberlanjutan ini. [102-54] as indicated on page 12-13 of this Sustainability Report. [102-54]
Lingkup Pelaporan Reporting Scope Laporan ini memuat informasi kebijakan dan kinerja This report sets forth the information on Astra’s sustainability keberlanjutan Astra untuk periode 1 Januari hingga 31 policies and performance from January st1 2018 to December Desember 2018. Informasi terkait kinerja nansial, tata kelola 31st 2018. The information relating to nancial performance, dan aspek ketenagakerjaan merupakan hasil konsolidasi di governance and employment represents the consolidated results tingkat korporat, sedangkan pelaporan kinerja Lingkungan, at the corporate level, while reporting on Environmental, Health Keselamatan dan Kesehatan Kerja (LK3), berasal dari 78 and Safety (EHS) performance is derived from 78 companies perusahaan Grup Astra. Laporan ini juga menyajikan informasi within Astra Group. The report also presents information on kegiatan 9 (sembilan) Yayasan Astra yang mendukung the activities of 9 (nine) foundations in Astra that support perusahaan melakukan aktivitas tanggung jawab sosial dan the Company in engaging in its social and environmental lingkungan. [102-45] [102-50] responsibility activities.[102-45] [102-50]
Untuk kemudahan, dalam laporan ini digunakan istilah Astra, For convenience, the report uses the terms of “Astra, Astra Grup Astra, Perusahaan ataupun Kami untuk mewakili PT Astra Group, Company or We” to represent PT Astra International International Tbk, anak perusahaan dan yayasan. Istilah Grup Tbk and the term “Astra Group” to represent subsidiaries, Astra mewakili anak perusahaan, perusahaan asosiasi dan associated companies and jointly-controlled entities. Certain pengendalian bersama yang tera liasi dengan Astra. Dalam sections also use abbreviations of subsidiaries and foundations. bagian tertentu juga digunakan singkatan-singkatan dari anak perusahaan maupun yayasan. Laporan Keberlanjutan 2018 Sustainability Report ASTRA 5
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
2002 2003 2004 2005
2006 2007 2008 2009
2010 2011 2012 2013
Laporan Keberlanjutan Sustainability Report 2016
Laporan Keberlanjutan Sustainability Report MEMBANGUN SINERGI 2017 MENEBAR INSPIRASI SEJAHTERA BUILD SYNERGIES BERSAMA BANGSA TO SPREAD INSPIRATION PROSPER WITH THE NATION
2014 2015 2016 2017 2018 6 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Tentang Laporan Keberlanjutan Astra About Astra Sustainability Report
Penentuan Isi Laporan Decision on Contents of Report Laporan keberlanjutan disusun berdasarkanStrategic Triple-P Sustainability reports are prepared based on the Strategic Roadmap, strategi keberlanjutan Astra yang terdiri dariPortfolio Triple-P Roadmap which is Astra sustainability strategy Roadmap, People Roadmap, dan Public Contribution Roadmap. comprising of Portfolio Roadmap, People Roadmap, and Topik-topik di dalamnya mencakup aspek tata kelola, ekonomi, Public Contribution Roadmap. The topics include aspects of sosial dan lingkungan yang relevan dan material untuk governance, economy, social and environment that are relevant keberlanjutan Astra maupun pemangku kepentingan.[102-46] and material for Astra’s sustainability and stakeholders.[102-46]
Daftar Topik dan Aspek Material serta Batasannya [102-47] List of Topics and Material Aspects and their Limitations [102-47]
Penerima Dampak Impact Recipients Topik Utama Aspek yang Dilaporkan Anak Perusahaan, Perusahaan Asosiasi dan Pengendalian Key Topics The reported aspects Kantor Pusat Pemasok Pelanggan Masyarakat Bersama Head Of ce Supplier Customer Public Subsidiaries, Associated Company and Jointly-Controlled Entities
Kinerja Ekonomi Economic Performance Dampak Ekonomi Tidak Langsung Indirect Economic Impact Produk dan Jasa Portfolio Products and Services Roadmap Pelabelan Produk dan Jasa Labelling of Products and Services Praktik Pembelian Purchasing Practices Asesmen Pemasok Assessment of Suppliers Ketenagakerjaan Employment People Pendidikan dan Pelatihan Roadmap Education and Training Hubungan Industrial Industrial Relationships Material Material Energi Energy Air Water Public Emisi Contribution Emission Roadmap E uen dan Limbah Ef uent and Waste Masyarakat Setempat Local Community Dampak Ekonomi Tidak Langsung Indirect Economic Impact Laporan Keberlanjutan 2018 Sustainability Report ASTRA 7
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Penerapan Prinsip Pelaporan [102-46] Adoption of Reporting Principles [102-46]
Langkah 1 Langkah 2 Langkah 3 01 Identi kasi 02 Prioritas 03 Validasi Step 1 Identi cation Step 2 Priority Step 3 Validation
Konteks Signi kansi Lengkap Keberlanjutan Materiality Completed Sustainability Context
Pelibatan Pemangku Kepentingan Stakeholders Involvement
04 Langkah 4 Review Step 4 Review
Konteks Pelibatan Pemangku Keberlanjutan Kepentingan Sustainability Context Stakeholders Involvement
• Keterlibatan Pemangku Kepentingan • Stakeholder involvement Dalam menyajikan laporan ini, Astra melibatkan pemangku In presenting this report, Astra engages stakeholders kepentingan melalui saranaengagement yang ada through existing engagement tools and conducts Annual dan melakukan Laporan Keberlanjutan Tahunan untuk Sustainability Reports to identify sustainability issues of memahami isu keberlanjutan yang penting bagi mereka. signi cance to them. • Konteks Keberlanjutan • Sustainability Context Isu-isu keberlanjutan yang penting disajikan dengan Key sustainability issues are presented by considering the memperhatikan skala dampak dan di mana dampak scale of the impact and where they originate from within tersebut terjadi dalam rantai pasokan Astra. Astra’s supply chain. • Signi kansi • Materiality Informasi yang disajikan dalam laporan ini adalah hal-hal The information presented in this report is material to Astra yang signi kan dan relevan bagi Astra dan pemangku and its stakeholders. kepentingan. • Bene ciary • Penerima Dampak The data and information has the possible width of Data dan informasi sejauh mungkin mencakup kinerja representation of performance by Astra, its subsidiaries, dari Astra, anak perusahaan, perusahaan asosiasi dan associates and entities under common control – all of which pengendalian yang menjadi cakupan dalam laporan ini. are included in the scope of this Report. 8 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Ringkasan Kinerja Keberlanjutan Astra 2018 Highlight of Astra 2018 Sustainability Performance
Astra – Kebanggaan Bangsa Astra - Pride of the Nation Astra mende nisikan keberlanjutan dalam tiga arahan strategis Astra de nes sustainability through the Triple-P Strategic jangka panjang (Strategic Triple-P Roadmap), yang sudah Roadmap, which have been implemented since 2010. The diterapkan sejak tahun 2010. Strategi ini mencakupPortfolio roadmap includes Portfolio Roadmap, People Roadmap, and Roadmap, People Roadmap, dan Public Contribution Roadmap. Public Contribution Roadmap. Implementation of the Triple-P Ketiganya kami lakukan agar Astra senantiasa tumbuh Strategic Roadmap allow Astra to grow into a sustainable berimbang untuk memberi manfaat. business and gives bene ts to the society.
Portfolio Roadmap People Roadmap
Laba Bersih Jumlah Karyawan Net Pro t The Number of Employees 226,140 Rp21.673 Orang | People triliun | trillion Jumlah Peserta Pelatihan *) Number of Training Participants Jumlah Lini Bisnis Total of Business Lines 1,928 Orang | People 7 Jumlah Pelatihan | Number of Trainings *) lini | lines 58 Pelatihan | Training Kapitalisasi Pasar Market Capitalization Jumlah Proyek Inovasi 2018 Number of Innovation Projects in 2018 Rp333.0 836,992 triliun | trillion Proyek | Projects
Catatan | Note: *) Hanya jumlah pelatihan kepemimpinan dan persiapan kepemimpinan Only accounting leadership and leadership preparation trainings Laporan Keberlanjutan 2018 Sustainability Report ASTRA 9
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Public Contribution Roadmap Kinerja Penggunaan Sumber Daya Alam dan Energi Natural Resources Utilization and Energy Consumption Performance
Penurunan intensitas Konsumsi Energi Penurunan Intensitas Emisi Gas Rumah Kaca (GRK) Reduction of Energy Consumption Intensity Reduction of Green House Gases (GHG) Emission Intensity
4.23% 4.49%
Penurunan Intensitas Penggunaan Pelumas Kenaikan Intensitas Penggunaan Air *) Reduction of Lubricant Use Intensity Increase of Water Use Intensity
3.61% 13.98%
Penurunan Intensitas Limbah Cair B3* Penurunan Intensitas Limbah Cair Non B3* Reduction of Hazardous Liquid Waste Intensity Reduction of Non Hazardous Liquid Waste Intensity
7.25% 4.39%
Penurunan Intensitas Limbah Padat B3* Penurunan Intensitas Limbah Padat Non B3* Reduction of Hazardous Solid WasteIntensity Reduction of Non Hazardous Solid Waste Intensity
7. 91% 3.27%
Catatan | Note: Catatan | Note: * Bahan Beracun dan Berbahaya (B3) *) Informasi terkait kenaikan intensitas penggunaan air dapat dilihat pada halaman: 68 Hazardous and Toxic Substances (B3) Information related to the increase of water use intensity can be seen on page: 68 10 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Sebaran Program Tanggung Jawab Sosial Social Responsibility Program Distribution
ACEH
SUMATERA KALIMANTAN UTARA UTARA KEPULAUAN RIAU KALIMANTAN RIAU TIMUR KALIMANTAN BARAT SUMATERA JAMBI BARAT KALIMANTAN KEPULAUAN TENGAH SUMATERA BANGKA SULAWESI SELATAN BELITUNG BARAT
BENGKULU LAMPUNG KALIMANTAN SELATAN SULAWESI SELATAN JAKARTA JAWA TENGAH BANTEN
JAWA BARAT BALI NTB JOGYAKARTA JAWA TIMUR
ASTRA UNTUK INDONESIA CERDAS
Sekolah Binaan Astra 1 19,421 ASTRA UNTUK Astra Fostered Schools Sekolah | Schools 419 INDONESIA SEHAT Pendidikan Anak Usia Dini (PAUD) 2 PAUD Early Childhood Education Early Childhood Education Kampung Berseri Astra (KBA) 78 SMK Binaan 1 KBA 3 2,219 SMK | SMK Kampung Berseri Astra (KBA) KBA Fostered Vocational Schools Kader Kesehatan Binaan 4 Sekolah Adiwiyata | Adiwiyata Schools 145 2 7,862 Sekolah | Schools Community-based Health Workers Orang | Person 5 Guru Binaan | Fostered Teacher 54,606 1,989 Guru | Teachers Pembinaan Posyandu 3 Posyandu 247,554 Health Integrated Services Development Health Integrated 6 Paket Beasiswa | Scholarship Beasiswa Services Scholarship Pengobatan Gratis 26 4 135,034 Free Medical Services Pasien | Patients 7 Rumah Pintar | Educational House Rumah Pintar Educational House Donor Darah 244,632 Pelopor Indonesia Ayo Aman Berlalu 3,709 5 Kantong Darah Blood Donors 8 Pelopor IAABL Blood Bags lintas (IAABL) | IAABL Pioneers IAABL Pioneers
*) Data akumulasi per Desember 2018 Accumulated data per December 2018 Laporan Keberlanjutan 2018 Sustainability Report ASTRA 11
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
KAMPUNG BERSERI ASTRA (KBA) *
DESA SEJAHTERA ASTRA (DSA)
* Program KBA mencakup kegiatan 4 Pilar CSR Astra (Kesehatan, Pendidikan, Lingkungan, Kewirausahaan) KBA Program includes Astra 4 Pillar of CSR activities (Health, Educations, Environment, Entrepreneurship)
KALIMANTAN UTARA
SULAWESI MALUKU UTARA UTARA KALIMANTAN GORONTALO TIMUR
SULAWESI TENGAH
SULAWESI PAPUA BARAT BARAT
SULAWESI TENGGARA MALUKU PAPUA
SULAWESI PULAU BURU SELATAN
KEPULAUAN PULAU ALOR TANIMBAR
NTT
PULAU ROTE ASTRA UNTUK ASTRA UNTUK INDONESIA KREATIF INDONESIA HIJAU
UMKM Binaan Astra 11,809 Penanaman Pohon 1 1 4,973,554 Fostered MSME UMKM | MSMEs Trees Planting Pohon | Trees Masyarakat Penerima Program 103,162 Luas Ruang Terbuka Hijau 2 2 32,625 Entrepreneurship Programs Bene ciaries Orang | Person Open Green Space Hektar | Hectare Desa Sejahtera Astra (DSA) 363 Pusat Konservasi Buah Langka 3 15 Desa Sejahtera Astra (DSA) DSA | DSA 3 (Pranaraksa) titik | points Penyandang Disabilitas Binaan Center for Endangered Fruits Conservation 4 615 Fostered Disabled Orang | Person Penanaman Buah Langka 4 11,095 Buah | Fruit Startup Binaan Endangered Fruits Planting 5 50 Fostered Startup Startup | Startup Pohon Mangrove 5 1,403,788 Pohon | Trees Lembaga Pengembangan Bisnis (LPB) Mangrove Trees 6 18 Business Development Institutions LPB | LPB 12 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
TRIPLE-P ROADMAP DAN TUJUAN PEMBANGUNAN BERKELANJUTAN TRIPLE-P ROADMAP AND SUSTAINABLE DEVELOPMENT GOALS
Triple-P Roadmap
PORTFOLIO ROADMAP Melalui 7 lini bisnis, Astra berkontribusi dalam meningkatkan nilai Through 7 business lines, Astra contributes to the development of perekonomian nasional. National Economies. 42-47
Grup Astra meningkatkan nilai tambah industri lokal termasuk UMKM Astra Group enhances the added value of local industries, including untuk berkembang dalam ekosistem bisnis. MSMEs, to develop in the business ecosystem. 42-47
PEOPLE ROADMAP Grup Astra menyediakan lapangan kerja bagi 226.140 karyawan dan Astra Group provides job opportunities for 226,140 employees and ribuan tenaga kerja langsung dan tidak langsung dengan program thousands of direct and indirect workers with competency building peningkatan kompetensi untuk pengembangan Sumber Daya Manusia programs for the long term development of Indonesian manpower. 50-59 (SDM) Indonesia.
PUBLIC CONTRIBUTION ROADMAP Pengelolaan aspek lingkungan diterapkan untuk meminimalkan Negative impacts on the environment are minimized by Astra Group dampak negatif pada lingkungan melaluiAstra Green Company (AGC) through the Astra Green Company (AGC) tools and the Astra Green dan Astra Green Energy (AGEn). Energy (AGEn) initiatives. 65-67
Pengelolaan Keselamatan dan Kesehatan Kerja untuk mencapai Astra Group implement Occupational Health and Safety management kecelakaan nihil dan meningkatkan produktivitas tenaga kerja serta to achieve zero accidents and at the same time increase labor kesejahteraan. productivity and workers’ well-being. 69-70
Pilar kesehatan melalui upaya peningkatan akses layanan kesehatan Health CSR programs are done in the Health Pillar initiatives in order to dan program promosi kesehatan bagi publik. improve healthcare services access and promote health to the public 73
Pilar pendidikan difokuskan pada beragam tingkat pendidikan. Di Education programs are done in the Education Pillar initiatives. The antaranya pendidikan anak usia dini, vokasi, dan sekolah berkurikulum pillar focuses on multiple levels of educations, including early childhood lingkungan (sekolah Adiwiyata). Pilar ini juga fokus kepada pendidikan educations, vocational schools, and environmental-based curriculum 74-75 berlalu lintas. schools (Sekolah Adiwiyata). Education on road safety is also done in this pillar. Pilar lingkungan mempromosikan pelestarian lingkungan dan Environmental activities are done in the Environmental Pillar initiatives. keanekaragaman hayati Indonesia. The pillar promotes the preservation of the environment and biodiversity. 76-77
Pilar kewirausahaan dititikberatkan pada pemberdayaan ekonomi lokal The entrepreneurship program are done in the Entrepreneurship Pillar melalui UMKM dan startup untuk mendorong kemandirian masyarakat. initiatives. This pillar focuses on empowering local economy through multiple channels such as Micro Small Medium Enterprises (MSMEs) 78-79 and Start-up(s).
Kampung Berseri Astra (KBA) dan Desa Sejahtera Astra (DSA) yang Community development programs are done in two agship programs: dikembangkan berbasiskan komunitas yang memadukan 4 pilar CSR Kampung Berseri Astra (KBA) which focuses on the implementation of agar menjadi komunitas yang sehat, cerdas, bersih, dan produktif. all 4 CSR pillar to the community and Desa Sejahtera Astra (DSA) which 87-88 focuses on the development of economy conditions in villages. Laporan Keberlanjutan 2018 Sustainability Report ASTRA 13
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Halaman Sustainable Development Goals Page
PORTFOLIO ROADMAP Melalui 7 lini bisnis, Astra berkontribusi dalam meningkatkan nilai Through 7 business lines, Astra contributes to the development of perekonomian nasional. National Economies. 42-47
Grup Astra meningkatkan nilai tambah industri lokal termasuk UMKM Astra Group enhances the added value of local industries, including untuk berkembang dalam ekosistem bisnis. MSMEs, to develop in the business ecosystem. 42-47
PEOPLE ROADMAP Inisiatif yang dilaksanakan dalamTriple-P Roadmap bertujuan untuk memberikan manfaat bagi bangsa. Grup Astra menyediakan lapangan kerja bagi 226.140 karyawan dan Astra Group provides job opportunities for 226,140 employees and Sejak lama program-program yang ada di dalamnya ribuan tenaga kerja langsung dan tidak langsung dengan program thousands of direct and indirect workers with competency building peningkatan kompetensi untuk pengembangan Sumber Daya Manusia programs for the long term development of Indonesian manpower. 50-59 dikembangkan sesuai dengan harapan pemangku (SDM) Indonesia. kepentingan termasuk program pembangunan berkelanjutan. PUBLIC CONTRIBUTION ROADMAP SejakMillenium Development Goals dideklarasikan Pengelolaan aspek lingkungan diterapkan untuk meminimalkan Negative impacts on the environment are minimized by Astra Group pada September 2000, CSR Astra telah berkontribusi dampak negatif pada lingkungan melaluiAstra Green Company (AGC) through the Astra Green Company (AGC) tools and the Astra Green di bidang kesehatan terutama ibu dan anak, dan Astra Green Energy (AGEn). Energy (AGEn) initiatives. 65-67 pendidikan, pelestarian lingkungan hidup serta program kewirausahaan untuk pengentasan Pengelolaan Keselamatan dan Kesehatan Kerja untuk mencapai Astra Group implement Occupational Health and Safety management kemiskinan. Kini dengan kesepakatan baru pemimpin kecelakaan nihil dan meningkatkan produktivitas tenaga kerja serta to achieve zero accidents and at the same time increase labor dunia dalam Sidang Umum PBB pada September 69-70 kesejahteraan. productivity and workers’ well-being. 2015, Astra mendukung Pemerintah untuk mencapai Tujuan Pembangunan Berkelanjutan 2015-2030 atau Pilar kesehatan melalui upaya peningkatan akses layanan kesehatan Health CSR programs are done in the Health Pillar initiatives in order to SDGs. Dari 17 Tujuan Global dalam SDGs, terdapat dan program promosi kesehatan bagi publik. improve healthcare services access and promote health to the public 12 Tujuan Global dimana CSR Astra memberikan 73 kontribusi melalui program-programnya.
The initiative implemented in the Triple-P Roadmap Pilar pendidikan difokuskan pada beragam tingkat pendidikan. Di Education programs are done in the Education Pillar initiatives. The antaranya pendidikan anak usia dini, vokasi, dan sekolah berkurikulum pillar focuses on multiple levels of educations, including early childhood aims to bene t the nation. For a long time the lingkungan (sekolah Adiwiyata). Pilar ini juga fokus kepada pendidikan educations, vocational schools, and environmental-based curriculum 74-75 initiatives have been developed in accordance with berlalu lintas. schools (Sekolah Adiwiyata). Education on road safety is also done in stakeholder expectations including sustainable this pillar. development programs. Pilar lingkungan mempromosikan pelestarian lingkungan dan Environmental activities are done in the Environmental Pillar initiatives. keanekaragaman hayati Indonesia. The pillar promotes the preservation of the environment and Since the Millennium Development Goals were declared 76-77 biodiversity. in September 2000, Astra CSR has contributed to the health sector, particularly mothers and children, education, environmental conservation, and Pilar kewirausahaan dititikberatkan pada pemberdayaan ekonomi lokal The entrepreneurship program are done in the Entrepreneurship Pillar melalui UMKM dan startup untuk mendorong kemandirian masyarakat. initiatives. This pillar focuses on empowering local economy through entrepreneurship programs for poverty alleviation. Now multiple channels such as Micro Small Medium Enterprises (MSMEs) 78-79 with the new consensus of world leaders at the UN and Start-up(s). General Assembly in September 2015, Astra supports the Government to achieve the 2015-2030 Sustainable Kampung Berseri Astra (KBA) dan Desa Sejahtera Astra (DSA) yang Community development programs are done in two agship programs: Development Goals or SDGs. Out of the 17 Global dikembangkan berbasiskan komunitas yang memadukan 4 pilar CSR Kampung Berseri Astra (KBA) which focuses on the implementation of agar menjadi komunitas yang sehat, cerdas, bersih, dan produktif. all 4 CSR pillar to the community and Desa Sejahtera Astra (DSA) which 87-88 Goals in the SDGs, Astra CSR contributes to 12 Global focuses on the development of economy conditions in villages. Goals of which through its programs. 14 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Sambutan Komisaris Board of Commissioners Message
Budi Setiadharma Presiden Komisaris President| Commissioner Astra ingin menginspirasi lebih banyak pihak dalam berkontribusi dan berkolaborasi untuk beraksi lebih banyak dan lebih luas, yang pada akhirnya akan mempercepat perubahan di tengah- tengah masyarakat.
Astra intends to inspire more players to contribute and collaborate for more actions and more impact, which in turn will accelerate changes in society. Laporan Keberlanjutan 2018 Sustainability Report ASTRA 15
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Pemangku Kepentingan yang Terhormat, Dear Respected Stakeholders,
Pada tahun 2018 kita melihat dan merasakan kondisi In 2018 we noted and experienced the volatility in global perekenomian global yang penuh gejolak terutama dipicu oleh economic conditions mainly triggered by trade wars and policies perang dagang dan kebijakan-kebijakan negara ekonomi besar of major economies resulting to global economic growth not sehingga pertumbuhan ekonomi global saat itu tidak sebaik as favorable as projected. The impact of which has more or less yang diproyeksikan sebelumnya. Dampaknya juga sedikit banyak affected Indonesia, yet with good economic fundamentals and memengaruhi Indonesia, namun dengan fundamental ekonomi increases in commodity prices, we are able to record economic yang cukup baik dan adanya peningkatan harga komoditas growth of 5.17%, better than that of in 2017 of 5.07%. membuat kita mampu mencatatkan pertumbuhan ekonomi sebesar 5,17%, lebih baik dibandingkan pertumbuhan pada tahun 2017 sebesar 5,07%.
Evaluasi Pencapaian Direksi Evaluation of BOD Performance Dewan Komisaris menilai kinerja Direksi pada 2018 secara The Board of Commissioners considers that the overall keseluruhan lebih baik. Hampir di semua lini bisnis menunjukkan performance of the Board of Directors in 2018 is better than kinerja yang meningkat, pangsa pasar penjualan produk roda before. Almost all business lines display increasing performance, dua mencapai 75%, sedangkan di segmen roda empat dengan the sales market share of two wheelers even reached 75%, kompetisi yang semakin kuat penjualan Astra masih mencapai while in four wheelers still reached 51% despite the tightening 51%. Demikian juga lini bisnis alat berat, pertambangan, competition. Likewise, heavy equipment business, mining, konstruksi dan energi yang lebih baik dibandingkan tahun construction and energy business lines have achieved far better sebelumnya didorong oleh kenaikan harga komoditas batu bara. performance compared to prior year due to the increase in coal commodities price.
Bisnis baru yang ditekuni Astra sejak beberapa tahun lalu The new business developed by Astra since a few years ago diharapkan akan memberikan manfaat di masa depan, is expected to generate more bene ts in the future, including termasuk bisnis jalan tol dan energi yang kini dalam tahap toll road business and energy that are currently in the awal operasional dan pembangunan. Kedua kegiatan usaha ini beginning of operations and development stage. Both business merupakan kontribusi Astra dalam pembangunan infrastruktur activities also represent Astra’s contributions to infrastructure yang sedang giat dilaksanakan Pemerintah. development which is currently being actively implemented by the Government.
Astra telah memasuki bisnis digital dengan beberapa inisiatif Astra has entered into the digital business with a number of berupa inovasi serta layanan baru denganplatform digital initiatives in the form of new innovations and services with untuk kemudahan konsumen. Pengembangan bisnis digital digital platforms for the convenience of consumers. Digital akan dipusatkan pada anak usaha yang bergerak di bidang business development will be the focus of a subsidiary engaged pengembangan platform digital PT Astra Digital Internasional. in the development of the digital platform, PT Astra Digital Pada segmen bisnis ini, hal yang penting dicermati adalah International. In this business segment, the key issues to be tata kelola produk dan layanan, termasuk keamanan dan noted include product and service governance, including privasi pelanggan. Dengan menerapkan prinsip kehati-hatian customer security and privacy. By adopting the precautionary dan melakukan tinjauan risiko secara menyeluruh, produk principle and conducting a comprehensive risk review, digital layanan digital akan mencapai tujuannya yaitu memberikan service products will achieve their goal of providing easy and layanan yang mudah dan nyaman namun tetap aman bagi convenient services yet still secure for their users. penggunanya. 16 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Sambutan Komisaris Board of Commissioners Message
Di masa depan, prospek usaha yang disusun Direksi telah cukup In the future, the business prospects prepared by the Board komprehensif dan efektif untuk merealisasikan pertumbuhan of Directors should have been comprehensive and effective bisnis dan manfaat berkelanjutan bagi seluruh pemangku enough to realize business growth and sustainable bene ts for kepentingan. Strategi Astra akan tetap mengacu kepada all stakeholders. Astra’s strategies will continue towards under panduan kerangkaTriple-P Roadmap, terdiri dari Portfolio the guidance of the Triple-P Roadmap framework, comprising Roadmap untuk strategi bisnis,People Roadmapuntuk strategi Portfolio Roadmap for business strategy, People Roadmap for sumber daya manusia, danPublic Contribution Roadmap untuk human resource strategies, and Public Contribution Roadmap pelaksanaan tanggung jawab sosial. for implementing social responsibility.
Pelaksanaan GCG dan Kontribusi Sosial GCG and Sustainable Social Contribution Berkelanjutan di Astra Implementation in Astra Astra telah melembagakan tata kelola perusahaan yang baik Astra has institutionalized good corporate governance (GCG) (GCG) ke dalam seluruh kegiatan strategis dan operasional into all of its strategic activities and business operations into bisnisnya dalam AstraManagement System (AMS) sehingga Astra Management System (AMS) so as to allow the adoption prinsip-prinsip tata kelola perusahaan yang baik dapat good corporate governance principles in accordance with diterapkan sesuai dengan proses bisnis yang sedang dijalankan. the business processes being conducted. Astra also continues Astra juga terus mengembangkan GCG sesuai dengan to develop GCG in accordance with laws and regulations, peraturan perundangan, standar, dan praktik terbaik yang standards and best practices that are relevant to the nature of relevan dengan sifat bisnis dan risiko sehingga pertumbuhan business and risk so that Astra’s business growth is built on the bisnis Astra tumbuh di atas fondasi kepercayaan pemangku foundation of stakeholder trust and strong business reputation kepentingan serta reputasi bisnis yang kuat di mana pun kami wherever we operate. beroperasi.
Komitmen Astra di bidang kontribusi sosial berkelanjutan dan Astra’s commitment in social and environmental responsibility lingkungan atau corporate social responsibility ditunjukkan or sustainable social contribution is demonstrated through the dalam Public Contribution Roadmap yang konsisten Public Contribution Roadmap that is consistently conducted dilaksanakan oleh seluruh Insan Astra, bahkan sejak Perusahaan by all Astra employees, even since the Company was rst ini pertama kali berdiri dengan tujuan menjadi milik yang established with the aim of being an asset for the nation. bermanfaat bagi bangsa.
Namun patut dipahami pula, bahwa untuk mencapai However, it should also be noted that to achieve Sustainable Tujuan Pembangunan Berkelanjutan diperlukan kerja sama Development Goals, cooperation and partnerships are required dan kemitraan dari semua pemangku kepentingan. Untuk from all stakeholders. For such reason, Astra has conducted itulah beberapa tahun belakangan, Astra melaksanakan creative events on a national scale in recent years, the aim of acara-acara kreatif dengan skala nasional, tujuannya adalah which is to inspire more players to contribute and collaborate untuk menginspirasi lebih banyak pihak berkontribusi dan for more actions and more impact, which in turn will accelerate berkolaborasi untuk beraksi lebih banyak dan lebih luas, yang the changes in society. pada akhirnya akan mempercepat perubahan di tengah-tengah masyarakat.
Tantangan Keberlanjutan Challenges in Sustainability Indonesia yang terdiri dari ribuan pulau yang dipersatukan oleh Indonesia condition which consists of thousands of islands lautan merupakan peluang sekaligus tantangan. Pemangku connected by the seas serves as both an opportunity and a kepentingan harus saling bekerja sama untuk meningkatkan challenge. Stakeholders must work together to gain more manfaat sumber daya alam sehingga dapat dinikmati dengan advantages from natural resources for the communities berkeadilan oleh masyarakat misalnya dengan perbaikan to bene t from at fair level, for instance by improving and dan penyediaan akses. Kita juga perlu mencermati lebih jauh providing access. We also need to look more closely at how bagaimana Indonesia meningkatkan manfaat sumber daya Indonesia bene ts from natural resources by setting the right alam dengan menetapkan prioritas yang tepat untuk mencapai priorities to achieve sovereignty in various elds. kedaulatan di berbagai bidang. Laporan Keberlanjutan 2018 Sustainability Report ASTRA 17
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Pada tahun mendatang kita akan melaksanakan pesta In the following year we will conduct a democratic party with its demokrasi yang penuh dengan dinamika dan di tataran global full dynamics and at the global scale there are still uncertainties masih diwarnai ketidakpastian di banyak pasar tujuan ekspor in a number of targeted export markets for Indonesia. Astra Indonesia. Astra perlu terus mencermati seluruh kondisi ini needs to keep attention on these prevailing conditions in order untuk mengambil keputusan yang tepat dan tetap melakukan to make the right decisions and continue to perform the best in yang terbaik untuk menciptakan manfaat kepada seluruh generating bene ts for all stakeholders pemangku kepentingan
Aspirasi dan Apresiasi Aspiration and Appreciation Kami ingin menyampaikan terima kasih yang sebesar-besarnya We would like to express our deepest gratitude to all kepada seluruh pemangku kepentingan yang telah mendukung stakeholders who have supported such achievements and have pencapaian dan memberikan kepercayaan tinggi kepada Astra. extended their high trust to Astra.
Jakarta, Maret 2019 |Jakarta, March 2019 Atas Nama Dewan Komisaris On| Behalf of the Board of Commissioners PT Astra International Tbk
Budi Setiadharma Presiden Komisaris President| Commissioner 18 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Sambutan Direksi Board of Directors Message
Prijono Sugiarto Presiden Direktur |President Director Astra telah mengembangkan 78 Kampung Berseri Astra (KBA) dan 363 Desa Sejahtera Astra (DSA) di seluruh Indonesia. Setiap komunitas yang dikembangkan memiliki produk unggulan berbasis sumber daya lokal. Hal ini memberikan dampakmultiplier bagi perekenomian secara keseluruhan, karena dibangun dalam masyarakat yang produktif dan mampu menjaga kesehatan serta memiliki akses pendidikan yang lebih baik.
Astra has fostered 78 villages calledKampung Berseri Astra (KBA) and 363Desa Sejahtera Astra (DSA) throughout Indonesia. Each of the villages has local resources-based excellent products. This initiative gives multiplier effects on the economy as a whole, because it’s been built in productive communities who now know how to stay healthy and have better access to education. Laporan Keberlanjutan 2018 Sustainability Report ASTRA 19
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Pemangku Kepentingan yang Terhormat, Dear Respected Stakeholders,
Mewakili Direksi Astra, saya ingin menyampaikan kinerja On behalf of Astra’s Directors, I would like to submit keberlanjutan Astra sepanjang 2018. Keberlanjutan di Astra Astra’s sustainability performance report throughout 2018. tergambar dengan jelas dalam strategi jangka panjang Sustainability in Astra is clearly envisioned in the Company’s Perusahaan yaitu Strategic Triple-P Roadmap yang menyatukan long-term strategy, the Strategic Triple-P Roadmap, which aspek ekonomi, lingkungan, dan sosial. integrates economic, environmental and social aspects.
Tahun 2018 adalah tahun kedua padafase ketiga transformasi The year of 2018 is the second year of the third phase of Astra’s yang sedang dijalani Astra untuk menjadi kebanggaan bangsa. ongoing transformation in order to become the pride of the Tahun ini dipenuhi dinamika global yang memengaruhi nation. This year is marked with global dynamics affecting the perekonomian nasional, perang dagang antara Amerika Serikat national economy. Among others, the trade war between the (AS) dan Tiongkok serta kenaikan suku bunga di AS, yang United States (US) and China as well as rising interest rates in mengakibatkan perlambatan ekonomi pada sejumlah negara the US, which led to the economy slowdown in a number of berkembang. Namun demikian perbaikan harga komoditas dan emerging countries. Nevertheless, the higher commodities prices akselerasi proyek infrastruktur nasional mampu mendukung and the acceleration of national infrastructure projects were pertumbuhan ekonomi Indonesia yang mencapai 5,17% pada able to support Indonesia’s economic growth of 5.17% in 2018. tahun 2018.
Sebagai negara besar, sudah seharusnya Indonesia tumbuh As a large country, it is given for Indonesia to have displayed dengan menghasilkan barang dan jasa yang kompetitif growth by producing competitive high-value goods and services dan bernilai tinggi yang diterima pasar global agar neraca absorbed by the global market so as to create positive trade perdagangan menjadi positif. Beberapa kebijakan masa lalu balance. A number of policies in the past are still restricting masih membatasi industri dan pelaku usaha, misalnya kebijakan industry and business players, for example tax policies that pajak yang belum berpihak pada pengembangan kendaraan have not been favorable yet for the development of sedan type jenis sedan yang bernilai lebih tinggi, sehingga Indonesia hanya vehicles with higher prices, resulting to Indonesia only becoming menjadi basis industri di segmen kendaraan penumpang untuk as an industrial base in the passenger vehicle segment to meet memenuhi kebutuhan domestik dan sebagian kecil diekspor. domestic needs and a small portion of exports.
Walaupun demikian kita tidak berpangku tangan. Sumber Nevertheless we are not keeping quite. Astra resources are daya yang dimiliki Astra mumpuni untuk menghasilkan produk quali ed to produce superior and speci c products which unggulan, spesi k, dan mengurangi ketergantungan kepada reduce dependence on principals. On August nd2, 2018 the prinsipal. Pada 2 Agustus 2018 Presiden Republik Indonesia President of the Republic of Indonesia Joko Widodo launched Joko Widodo meresmikan Alat Mekanis Multiguna Pedesaan Rural Multipurpose Mechanic Tool or AMMDes for the atau AMMDes untuk kebutuhan kegiatan agribisnis. AMMDes agricultural business needs. AMMDes has similar DNA to Wintor memiliki DNA yang sama dengan Wintor yang merupakan which is a product of the Astra Otoparts Group launched in produk Grup Astra Otoparts yang diluncurkan 2016 lalu dan 2016 and already absorbed at present in several neighboring kini sudah diserap di beberapa negara tetangga. Kita akan lebih countries. We will see more of Astra’s initiatives taken by our banyak lagi melihat inisiatif Astra oleh putra-putri bangsa untuk fellow Indonesians to produce the best products and services for menghasilkan produk dan jasa yang terbaik bagi masyarakat. the community. 20 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Sambutan Direksi Board of Directors Message
Portfolio Roadmap Portfolio Roadmap Kondisi ekonomi yang relatif baik dibandingkan 2016 dan The relatively good economic conditions compared to 2016 and 2017, mendukung pertumbuhan Grup Astra. Pertumbuhan 2017 have supported the growth of Astra Group. The growth nilai tambah ekonomi dicapai oleh semua lini bisnis. Grup in economic value added was achieved in all business lines. The mencatatkan laba bersih sebesar Rp21,673 triliun pada tahun group recorded a net pro t of Rp21.673 trillion in 2018, up 2018 atau naik 15% dibandingkan dengan tahun 2017. 15% compared to 2017.
Bisnis Astra mengalami pertumbuhan kompetensi yang lahir dari Astra’s business has experienced competency growth arising rantai nilai bisnis yang ditekuni sejak lama. Setelah memasuki from a long-standing business value chain. After entering into bisnis infrastruktur, konstruksi, properti dan energi, Astra kini the infrastructure, construction, property and energy businesses, memiliki produk unggulan berbasisplatform digital. Pada 2018, Astra has now featured superior products on a digital platform. kami memulainya dengan memperkenalkan Seva.id, CariParkir, In 2018, we started by introducing Seva.id, CariParkir, and dan Sejalan yang dikembangkan Astra Digital. Perlahan namun Sejalan developed by Astra Digital. Slowly but surely, Astra pasti, Astra akan lebih dekat dengan industri teknologi dan will take a closer step to technology industry and interact with berinteraksi dengan generasimillennials dengan produk dan millennial generation with innovative digital products and layanan digital yang inovatif. services.
People Roadmap People Roadmap Kunci keberlanjutan Astra adalah sumber daya manusia terbaik The key to Astra sustainability is the best human resource and dan sistem manajemen yang komprehensif, karena keduanya comprehensive management system since both are the drivers merupakan penggerak perubahan dan menjadi terdepan dalam of change and are at the frontline in providing products and menyediakan produk dan layanan. services.
Astra terus membangun kompetensi sumber daya manusia Astra continues to build competencies in human resources to agar menjadi motor penggerak Grup Astra untuk menjadi become the driving force for Astra Group to become pride of kebanggaan bangsa. Beberapa tahun terakhir, Astra the nation. In the past few years, Astra has prepared its human mempersiapkan sumber daya manusia supaya menjadi resources to be more adaptive by implementing Organization lebih adaptif dengan menerapkanOrganization Agility yang Agility needed in the dynamics of economic, social and business diperlukan dalam dinamika perubahan ekonomi, sosial, dan change. The long tradition of Insan Astra with Catur Dharma bisnis. Tradisi panjang Insan Astra dengan Catur Dharma dan philosophy and innovation culture has resulted in rewarding budaya inovasi menghasilkan pencapaian yang membanggakan achievements in 2018 and award as the Best Companies to pada 2018 dan terpilih sebagaiThe Best Companies to Work For Work For from HR Asia magazine. versi majalah HR Asia.
Public Contribution s Roadmap Public Contributions Roadmap Grup Astra konsisten untuk membangun masyarakat dan Astra Group is consistent in building the community and mewujudkan tujuan pembangunan berkelanjutan. Kami achieving sustainable development goals. We believe business percaya bisnis akan tumbuh dengan baik di tengah masyarakat will be developing well in the midst of a prosperous society yang sejahtera dengan dukungan lingkungan yang lestari. with sustainable environmental support. Astra’s approach is Pendekatan yang dilakukan Astra lebih terintegrasi yaitu melalui now more integrated through Kampung Berseri Astra (KBA) program Kampung Berseri Astra (KBA) dan Desa Sejahtera Astra and Desa Sejahtera Astra (DSA) programs. The two programs (DSA). Kedua program tersebut memiliki kesamaan dengan have similarities with the Corporate Social Responsibility program Corporate Social Responsibility (CSR) yang memadukan (CSR) programs that combine the pillars of health, education, pilar kesehatan, pendidikan, lingkungan, dan kewirausahaan. environment and entrepreneurship.
Astra telah mengembangkan 78 KBA dan 363 DSA di Astra has developed 78 KBA and 363 DSA all over Indonesia. seluruh Indonesia. Setiap komunitas yang dikembangkan Every community being developed has its own superior products memiliki produk unggulan berbasis sumber daya lokal. Hal based on local resources. Such products have created multiplier ini memberikan dampakmultiplier bagi perekenomian secara impact on the economy in its entirety, since they were built in keseluruhan, karena dibangun dalam masyarakat yang produktif productive communities and were able to maintain health and dan mampu menjaga kesehatan serta memiliki akses pendidikan have better access to education. yang lebih baik. Laporan Keberlanjutan 2018 Sustainability Report ASTRA 21
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Tahun 2018 adalah tahun yang penting karena pada Agustus- The year of 2018 is a remarkable year since in August- September 2018 Indonesia merayakan pesta akbar Asian Games September 2018 Indonesia held the 18th Asian Games grand ke-18 di Jakarta-Palembang dan Asian Para Games ke-3 di celebration in Jakarta-Palembang and therd 3 Asian Para Games Jakarta. Tidak habis kekaguman kita atas pencapaian atlet dan in Jakarta. We are completely in awe with the achievements of cials dengan memecahkan rekor medali emas terbanyak of athletes and of cials by breaking the record for most gold dan total medali terbanyak sejak Indonesia berpartisipasi dalam medals and the most total medals since Indonesia participated Asian Games 1951. Pada kesempatan ini Astra berkontribusi in Asian Games 1951. On this occasion Astra contributed by melalui pendanaan dan penyelenggaraantorch relay yang funding and organizing the torch relay event that sparked the menghidupkan antusiasme masyarakat di beberapa kota. enthusiasm of people in several cities.
Di tahun yang sama Indonesia mengalami musibah yaitu In the same year Indonesia was also hit by disasters, including gempa di Lombok, Palu dan tsunami di Selat Sunda. Kami the earthquake in Lombok, Palu and tsunami in Sunda Strait. menyampaikan simpati yang sedalam-dalamnya kepada seluruh We convey our deepest sympathy to all communities affected masyarakat yang terdampak di wilayah bencana. Berbagai in the disaster area. We exert efforts with various programs to program kami upayakan untuk menolong dan memulihkan help and provide recovery for victims survivors by empowering para korban melalui pemberdayaan segenap kemampuan yang all of our resources. We dispatched heavy equipment and kami miliki. Alat berat dan tim tanggap darurat kami kirimkan assigned emergency response teams to the disaster site to ke lokasi bencana untuk mendukung upaya evakuasi serta support evacuation efforts and build transitional facilities and membangun sarana dan prasarana transisi bagi masyarakat. infrastructure for the community.
Tata Kelola sebagai Kebutuhan Utama Governance as an Essential Necessity Astra melaksanakan tata kelola perusahaan yang baik Astra implements good corporate governance as its sebagai fundamental pertumbuhan. Pelaksanaan tata kelola, fundamental growth. The implementation of governance, lingkungan, dan sosial tidak bisa dipisahkan untuk mencapai environment, and social aspects serve as an integral part to pertumbuhan yang berkualitas. Tuntutan dan harapan achieve quality growth. The demands and expectations of pemangku kepentingan semakin tinggi dengan semakin stakeholders are getting higher due to the more transparent terbukanya informasi. Untuk mencapai tujuan tersebut, Astra information. To achieve such goal, Astra adopts the principles menjalankan prinsip-prinsip tata kelola perusahaan sesuai of corporate governance in accordance with the rules and peraturan perundangan dan melaksanakan budaya Perusahaan regulations and consistently implements the Company’s culture secara konsisten di mana pun kami beroperasi. wherever we operate.
Optimisme Masa Depan Optimistic Outlook Selama lebih dari 60 tahun, loso Astra tidak berubah, di mana For more than 60 years, Astra’s philosophy has never changed, pun Astra berada, harus memberikan manfaat bagi lingkungan wherever Astra is located, Astra Group must provide bene ts di sekitarnya. Perusahaan tidak hanya harus menguntungkan, to the surrounding environment. Astra Group must not only tetapi juga harus berkelanjutan sejalan dengan Catur Dharma. be pro table, but must also be sustainable in line with Catur Bersama-sama pemangku kepentingan, Astra akan terus Dharma philosophy. Together with stakeholders, Astra will meningkatkan nilai tambah dan reputasi bisnis dalam rangka continue to increase added value and business reputation for menuju masa depan Indonesia yang lebih sejahtera. the purpose of creating a more prosperous future for Indonesia.
Jakarta, Maret 2019 |Jakarta, March 2019 Atas Nama Direksi On| Behalf of the Board of Directors PT Astra International Tbk
Prijono Sugiarto Presiden Direktur |President Director Tentang Astra About Astra
Astra adalah salah satu korporasi terbesar di Indonesia dengan bisnis yang beragam. Lini usaha Astra meliputi 7 lini bisnis yang menaungi 226 perusahaan dengan 226.140 karyawan di seluruh Indonesia. Astra hadir diusung oleh putra-putri bumi pertiwi untuk berkarya bagi kemajuan negeri.
Untuk tumbuh berkelanjutan, Astra meneruskan cita-cita luhur untuk menjadi sejahtera bersama bangsa dan bekerja dengan panduan Catur Dharma. Astra mengembangkan Strategic Triple-P Roadmap . Dengan strategi ini Astra menyeimbangkan pertumbuhan bisnis dengan pengembangan sumber daya manusia dan kontribusi kepada masyarakat.
Astra is one of the largest corporations in Indonesia with varying business lines. Astra’s businesses are composed of 7 business lines covering 226 Companies and 226,140 employees across Indonesia. Astra existence is supported by the efforts of its people in contributing for the advancement of Indonesia.
For a sustainable growth, Astra continue the noble value to prosper with the nation and implement Catur Dharma philosophy on every processes. Astra developed Strategic Triple-P Roadmap to balances business growth with human resources development and contributions to the environment and society.
24 Catur Dharma, Visi & Misi 35 Dewan Komisaris Our Philosophy, Vision & Mission Board of Commissioners
25 Perusahaan dengan Manfaat 35 Direksi bagi Bangsa The Board of Directors To be an Asset to the Nation 36 Komite-komite Dewan 26 Produk dan Jasa/Lini Bisnis Komisaris Products and Services/Business BOC Committees Lines 36 Manajemen Risiko 28 Struktur Organisasi Risk management Organizational Structure 36 Kode Etik 30 Penghargaan dan Serti kasi Code of Conduct Awards and Certi cations 37 Whistle Blowing 32 Peristiwa Penting 2018 Whistle Blowing 2018 Event Highlights 37 Pengelolaan Aspek Tanggung 34 TATA KELOLA PERUSAHAAN Jawab Sosial dan Lingkungan GOOD CORPORATE Management of Social and GOVERNANCE Environmental Responsibility 35 Organ Tata Kelola 38 Astra dan Pemangku Organ of Governance Kepentingan Astra and Stakeholders 35 Rapat Umum Pemegang Saham 39 Keanggotaan Organisasi General Meeting of Organizational Membership Shareholders
Agus Sudharnoko Gunung Prau Lomba Foto Astra 2017 | Astra Photo Competition 2017
24 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Catur Dharma Visi & Misi Our Philosophy, Vision & Mission
Cita-Cita Aim
Sejahtera bersama bangsa To prosper with the nation
Moto Motto
Per Aspera ad Astra Per Aspera ad Astra Berjuang dan menembus segala Through dif culties to the stars tantangan untuk mencapai bintang
Visi Vision
• Menjadi salah satu perusahaan dengan pengelolaan • To be one of the best managed corporations in Asia Paci c terbaik di Asia Pasi k dengan penekanan pada with an emphasis on sustainable growth by building pertumbuhan yang berkelanjutan dengan competence through people development, solid nancial pembangunan kompetensi melalui pengembangan structure, customer satisfaction and ef ciency sumber daya manusia, struktur keuangan yang solid, kepuasan pelanggan dan e siensi
• Menjadi perusahaan yang mempunyai tanggung jawab • To be a socially responsible and environmentally conscious sosial serta peduli lingkungan corporation
Misi Mission
Sejahtera bersama bangsa dengan memberikan nilai To prosper with the nation by providing the best value for terbaik kepada para pemangku kepentingan our stakeholders
Filoso Catur Dharma Catur Dharma Philosophy
• Menjadi Milik yang Bermanfaat bagi Bangsa dan Negara • To be an Asset to the Nation • Memberikan Pelayanan Terbaik kepada Pelanggan • To Provide the Best Service to Our Customers • Menghargai Individu dan Membina Kerja Sama • To Respect Individuals and Promote Teamwork • Senantiasa Berusaha Mencapai yang Terbaik • To Continually Strive for Excellence Laporan Keberlanjutan 2018 Sustainability Report ASTRA 25
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Perusahaan dengan Manfaat bagi Bangsa To be an Asset to the Nation
Sejarah Astra berawal pada tahun 1957 di Jakarta. Astra The history of Astra began on 1957 in Jakarta. Astra started its memulai bisnisnya sebagai sebuah perusahaan perdagangan business as a general trading company under the name of umum dengan nama PT Astra International Inc., lalu berubah PT Astra International Inc., then changed to PT Astra menjadi PT Astra International Tbk pada tahun 1990, seiring International Tbk in 1990, along with the public offering and dengan pelepasan saham ke publik beserta pencatatan saham listing of the Company’s shares in Indonesia Stock Exchange Perseroan di Bursa Efek Indonesia yang terdaftar denganticker under ASII ticker symbol.[102-1] ASII. [102-1]
Astra adalah salah satu kelompok usaha terbesar di Indonesia Astra is one of the largest business groups in Indonesia with dengan tujuh lini bisnis, yaitu otomotif, jasa keuangan, alat seven business lines, namely automotive, nancial services, berat, pertambangan, konstruksi, dan energi, agribisnis, heavy equipment, mining, constructions, and energy, infrastruktur, logistik dan lainnya, teknologi informasi, serta agribusiness, infrastructure, logistics and others, information properti. Aktivitas bisnis Astra dilakukan oleh 226 anak technology, and property. Astra’s business activities are perusahaan, perusahaan asosiasi danjointly-controlled entities conducted by 226 subsidiaries, associated companies and yang didukung oleh 226.140 karyawan. jointly-controlled entities supported by 226,140 employees.
Sejak 2010 Astra telah menerapkan inisiatifStrategic Triple-P Since 2010 Astra has implemented a Strategic Triple-P Roadmap Roadmap yang terdiri dari Portfolio Roadmap, People Roadmap, comprising Portfolio Roadmap, People Roadmap, and Public dan Public Contribution Roadmap. Strategic Triple-P Roadmap Contribution Roadmap. The Strategic Triple-P Roadmap aims to bertujuan untuk meningkatkan nilai bagi pemegang saham, increase shareholders value, to build Insan Astra and to generate membangun Insan Astra dan memberikan manfaat di tengah- bene ts in the midst of society. tengah masyarakat. 26 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Produk dan Jasa/ Lini Bisnis Products and Services/Business Lines [102-2]
OTOMOTIF AUTOMOTIVE
Kendaraan Roda Empat Kendaraan Roda Dua Produk & Jasa Lain-lain Terkait Otomotif Four-wheeler Two-wheeler Other Automotive Related Products & Services • Toyota • Honda • AstraWorld • Daihatsu • Isuzu Komponen • UD Trucks Components • Peugeot • PT Astra Otoparts Tbk • BMW
JASA KEUANGAN FINANCIAL SERVICES
Pembiayaan Mobil Pembiayaan Alat Berat Asuransi Jiwa Car Financing Heavy Equipment Financing Life Insurance • PT Astra Sedaya Finance • PT Surya Artha Nusantara Finance • PT Astra Aviva Life • PT Toyota Astra Financial Services • PT Komatsu Astra Finance Jasa Perbankan Pembiayaan Sepeda Motor Asuransi Umum Banking Services Motorcycle Financing General Insurance • PT Bank Permata Tbk • PT Federal International Finance • PT Asuransi Astra Buana Mobile Lending Fintech Mobile Lending Fintech • PT Astra WeLab Digital Arta
ALAT BERAT, PERTAMBANGAN, KONSTRUKSI DAN ENERGI HEAVY EQUIPMENT, MINING, CONSTRUCTION AND ENERGY
Mesin Konstruksi Pertambangan Construction Machinery Mining • PT United Tractors Tbk • PT Tuah Turangga Agung • PT Traktor Nusantara • PT Agincourt Resources
Kontraktor Penambangan Mining Contracting Industri Konstruksi Construction Industry • PT Pamapersada Nusantara • PT Acset Indonusa Tbk
Energi Energy • PT Bhumi Jati Power Laporan Keberlanjutan 2018 Sustainability Report ASTRA 27
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap AGRIBISNIS Supporting Data & Information AGRIBUSINESS
Perkebunan Kelapa Sawit Perdagangan Komoditi Palm Oil Plantation Commodity Trading • PT Astra Agro Lestari Tbk • Astra-KLK Pte. Ltd.
Pabrik Pengolahan Minyak Sawit Peternakan di Perkebunan Kelapa Sawit Palm Oil Processing Factory Cattle in Palm Oil Plantation • PT Tanjung Sarana Lestari • PT Agro Menara Rachmat • PT Kreasijaya Adhikarya • PT Tanjung Bina Lestari
INFRASTRUKTUR DAN LOGISTIK INFRASTRUCTURE AND LOGISTICS
Infrastruktur Umum Jalan Tol Pelabuhan Laut General Infrastructure Toll Road Sea Ports • PT Astra Tol Nusantara • PT Marga Mandalasakti • PT Pelabuhan Penajam Banua Taka • PT Astra Nusa Perdana • PT Marga Trans Nusantara • PT Marga Harjaya Infrastruktur Logistik • PT Trans Marga Jateng Logistics • PT Trans Bumi Serbaraja • PT Lintas Marga Sedaya • PT Serasi Autoraya
TEKNOLOGI INFORMASI INFORMATION TECHNOLOGY
Solusi Dokumen Solusi Teknologi Informasi & Komunikasi Document Solution Information and Communication Technology Solution • PT Astra Graphia Tbk • PT Astra Graphia Information Technology
Solusi Layanan Kantor Of ce Services Solution • PT Astragraphia Xprins Indonesia
PROPERTI PROPERTY
Properti Komersial Perdagangan Properti Commercial Properties Trading Properties • PT Menara Astra • PT Brahmayasa Bahtera • PT Samadista Karya • PT Astra Land Indonesia • PT Astra Modern Land 28 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Struktur Organisasi Organizational Structure
Per 31 Desember 2018[102-18] As at 31 December 2018
Board of Commissioners Executive Committee President Commissioner: Budi Setiadharma Chairman : David Alexander Newbigging Commissioners : Muhamad Chatib Basri Members : Mark Spencer Greenberg Takayuki Yoshitsugu Budi Setiadharma Sri Indrastuti Hadiputranto John Raymond Witt Anthony John Liddell Nightingale Prijono Sugiarto Mark Spencer Greenberg Chiew Sin Cheok Benjamin William Keswick David Alexander Newbigging John Raymond Witt Audit Committee Adrian Teng Wei Ann Chairman : Muhamad Chatib Basri Members : Angky Utarya Tisnadisastra Lindawati Gani Board of Directors Adrian Teng Wei Ann President Director : Prijono Sugiarto Directors : Djony Bunarto Tjondro Johannes Loman Nomination and Remuneration Committee Suparno Djasmin Chairman : Sri Indrastuti Hadiputranto Bambang Widjanarko Santoso Members : Benjamin William Keswick Chiew Sin Cheok David Alexander Newbigging Gidion Hasan Henry Tanoto Santosa Gita Tiffani Boer
Chief Executive Of cer Prijono Sugiarto
Corporate Functions Corporate Communication, Chief: Pongki Pamungkas Social Responsibility & Security Corporate Development & Strategy Chief: Meliza Musa Rusli DIC: Prijono Sugiarto Corporate Human Capital Development Chief: Aloysius Budi Santoso Group Audit & Risk Advisory Chief: Loh Yoke Seng Corporate Secretary & Group General DIC: Gita Tiffani Boer Chief: Gita Tiffani Boer *) Counsel Corporate Finance & Accounting Chief: Endro Wahyono Corporate Investor Relation Chief: Chiew Sin Cheok *) DIC: Chiew Sin Cheok Corporate Planning Chief: Vilihati Surya Group Tax Chief: Ivan Budiarnawan Group Treasury Chief: Vilia Husin DIC: Bambang Widjanarko Santoso Corporate Information Systems & Technology Chief: Benny Halim Astra Digital Chief: Djap Tet Fa Corporate Operations DIC: Johannes Loman Honda Sales Operation Chief Executive: Sigit Prabowo Kumala Toyota Sales Operation Chief Executive: Tujuh Martogi DIC: Henry Tanoto Chief Executive: Djony Bunarto Tjondro *) Daihatsu Sales Operation Deputy CE: Supranoto Isuzu Sales Operation Chief Executive: Rahmat Samulo DIC: Djony Bunarto Tjondro UD Trucks Sales Operation Chief Executive: Aloysius Chrisnoadhi BMW Sales Operation Chief Executive: Fredy Handjaja E. Peugeot Sales Operation Chief Executive: Supranoto *) DIC: Bambang Widjanarko Santoso AstraWorld Chief Executive: Bambang Gunawan
*) Rangkap Jabatan| Concurrent Laporan Keberlanjutan 2018 Sustainability Report ASTRA 29
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Board of Commissioners Executive Committee
Audit Committee Board of Directors
Nomination and Remuneration Committee Chief Executive Of cer Prijono Sugiarto Group of Business CEO/MD/VPD
Astra Motor I DIC: Johannes Loman Johannes Loman Honda
Astra Motor II DIC: Henry Tanoto Henry Tanoto Toyota
Astra Motor III Pongky Prabowo ADM
Astra Motor III DIC: Djony Bunarto Tjondro Djony Bunarto Tjondro IAMI, IPPI, TSM, GM, FTI
Astra Motor IV Hamdhani Dzulkarnaen S. Astra Component Margono Tanuwijaya Astra Finance Companies, Siswadi Banking and Insurance Agus Prajitno DIC: Suparno Djasmin FIF, ACC, TAFS, PB, AAB, AAV, Ridha D.M. Wirakusumah SANF, KAF, AMV Rudy Auddie A. Wiranata
Astra Heavy Equipment,Mining, Gidion Hasan DIC: Gidion Hasan Construction & Energy Value Chain Frans L. Kesuma
Astra Resources DIC: Santosa Santosa Agribusiness
Astra Infrastructure & Logistic Djap Tet Fa ATN, ANP, SERA Firman Yosafat Siregar
Astra Information Technology DIC: Bambang Widjanarko Santoso Harry Herrijadi Halim AG
Astra Property Bambang Widjanarko Santoso MA, BRB
Koperasi Astra International Chief: Pongki Pamungkas DIC: Suparno Djasmin Dana Pensiun Astra Chief: Suheri
Astra Foundations
Yayasan Pendidikan Astra DIC: Bambang Widjanarko Santoso Chief: Herawati Prasetyo Michael D. Ruslim
Yayasan Dharma Bhakti Astra Chief: Henry Christianto Widjaja DIC: Johannes Loman Yayasan Astra Bina Ilmu Chief: Hamdhani Dzulkarnaen S. 30 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Penghargaan dan Serti kasi Awards and Certi cations
Penghargaan Awards
Nama Penghargaan Pemberi Penghargaan Kategori Name of Awards Appreciator Category
1. The 2018 Global CSR Summit & Awards™ Pinnacle Group International • Best Environmental Excellence Award • Best CSR in Indonesia 2. Anugerah CSR Jawa Barat Pemerintah Provinsi Jawa Barat • CSR Overall
3. Indonesia Green Awards La To School of CSR • Rekayasa Teknologi dalam Menghemat Energi Engineering Technology in Saving Energy • Men gembangkan Keanekaragaman Hayati Developing Biodiversity 4. Penghargaan Pasar Murah Kementerian Perdagangan dan • Kontribusi terhadap program pasar murah Perindustrian Contribution to bazaar programs 5. Indonesia Green Company Achievement SWA • Energi dan Lingkungan Energy and Environment 6. Sri Kehati Award Yayasan Kehati & SWA network • Korporasi Hijau Green Corporation 7. Mix Awards 2018 SWA & Mix Communication • Corporate Philantrophy • Employee Volunteering • Social Responsible Business Practice 8. Green CEO Awards 2018 Warta Ekonomi • Green CEO Awards 2018
9. Indonesian Sustainable Development Goals Corporate Forum for Community • Program Peningkatan Kesehatan dan Award (ISDA) Development (CFCD) Kesejahteraan Lainnya Other Health and Wellbeing Improvement Programs 10. Top CSR Majalah BusinessNews Indonesia • TOP Leader on CSR Commitment 2018 TOP Leader on CSR Commitment 2018 • TOP CSR 2018 Sektor Otomotif TOP CSR 2018 Automotive Sector 11. Padmamitra Award Kementerian Sosial • Pembinaan Difabel Disabled Fostering 12. Nusantara CSR Awards La To School of CSR • Pemberdayaan Ekonomi Komunitas Community Economic Empowerment • Peningkatan Mutu Pendidikan Education Quality Improvement • Zamrud CSR CSR Zamrud • Komunikator CSR Terbaik Best CSR Communicators 13. (CECT) Sustainability Awards CECT CSR Trisaksti • CSR Core Subject Performance based on ISO 26000: “Best Consumer Issues” • Overall CSR Performance: “Miscellaneous Industry” Laporan Keberlanjutan 2018 Sustainability Report ASTRA 31
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Penghargaan Pembinaan Difabel Penghargaan Kegiatan Filantropi Terbaik Penghargaan Top Leader Terbaik dalam Padmamitra Award Mix Awards 2018 Komitmen CSR, Top CSR Award 2018
Padmamitra Award 2018 for Foster Mix Awards 2018 for Best Corporate Award for Top Leader on CSR Disabled Programs Philantrophy Commitment in Top CSR Award 2018
Serti kasi & Akreditasi Grup Astra Astra Group Certi cations & Accreditation [102-12]
Serti kasi & Akreditasi Lembaga yang Memberikan Berlaku Hingga Certi cations & Accreditation Appreciator Valid Until
SGS Sistem Manajemen Lingkungan TUV Rheinland 2023 ISO 14001 Environmental Management System AJA Registrar Singapore SGS Suco ndo Sistem Manajemen Keselamatan dan Kesehatan Kerja AJA Registrar Singapore 2021 OHSAS 18001 Occupational Health and Safety Management System SAI Global BSI Kemnaker Sistem Manajemen Keselamatan dan Kesehatan Kerja Suco ndo 2021 SMK3 Occupational Health and Safety Management System
ISO 50001 Sistem Manajemen Energi DNV-GL 2021 Energy Management System ISO 17025 Sistem Manajemen Laboratorium Lingkungan KAN 2020 Environmental Laboratory Management System SGS TUV Rheinland Sistem Manajemen Mutu AJA Registrar Singapore ISO 9001 2020 Quality Management System URS EAS BSI TUV Rheinland Sistem Manajemen Mutu Industri Otomotif TUV SUD 2021 IATF 16949 Quality Management System for Automotive Industry SGS 32 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Peristiwa Penting 2018 2018 Event Highlights
Januari | January
Sambut Tahun Baru 2018, Astra menggelar acara ramah tamah dan silaturahmi. Seluruh jajaran direksi, eksekutif, hingga Insan Astra berkumpul pada 5 Januari 2018, untuk saling bertemu sapa di tahun yang baru ini.
Welcoming 2018 Astra began the year by holding a meet-up event on 5 th January 2018. This event was attended by Board of Directors, executives and all employees with the intention of starting the year with high spirit.
Februari | February Maret | March April | April Mei | May
Perayaan HUT Astra 61 Kick Off SATU Indonesia Festival KBA Lingkungan Cibinong Festival KBA Pendidikan Kupang Pada tahun 2018, Astra sudah Awards 2018 dan Kick Off Desa Sejahtera Astra Dalam rangka memperingati Hari Pendidikan memasuki usia ke-61 tahun. PerayaanAstra resmi membuka Semangat Astra Astra mengadakan Festival KBA pada Nasional, Astra menyelenggarakan Festival ulang tahun yang digelar pada Senin Terpadu Untuk (SATU) Indonesia Awards 27-28 April 2018 di CibinongScience KBA bertema Astra untuk Indonesia Cerdas 26 Februari 2018, dihadiri oleh 2018. Pembukaan acara tahunan ini Center-Botanical Garden Lembaga pada tanggal 11-12 Mei 2018 di Nusa Komisaris, Direksi, jajaran eksekutif ditandai dengan acarakick off yang Ilmu Pengetahuan Indonesia (LIPI), Tenggara Timur. Acara diselenggarakan di Grup Astra, hingga para insan Astra. diadakan di Djakarta Theater, Senin, 22 Cibinong, Bogor. Dihadiri lebih 2 lokasi yang berbeda: Universitas Nusa Maret 2018. dari 1.400 peserta yang berasal dari Cendana dan Desa Sonraen, Kecamatan 61st Anniversary Celebration 162 Sekolah Adiwiyata di 14 provinsi Amarasi Selatan yang merupakan wilayah On 2018, Astra celebrated thits 61 Kick Off SATU Indonesia di Indonesia, Festival KBA diisi juga binaan Astra. Acara terdiri dari berbagai anniversary. The celebration was held Awards 2018 dengan berbagai aksi lingkungan. Pada bulankegiatan seperti: seminar pendidikan, bincang on 26th February 2018 and attended Astra of cially commenced its program April Astra juga melaksanakan kegiatankick inspiratif, aneka perlombaan dan peresmian by all employees. called Semangat Astra Terpadu Untuk off program Kampung Berseri Astra Menujusekolah binaan Astra. (SATU) Indonesia Awards 2018. A kick off Desa Sejahtera Astra 2018. event marked the commencement of this Kupang Education KBA Festival appreciation in an event held at Djakarta Cibinong Environment KBA In commemoration of the National Education Theater, Monday, March 22, 2018. Festival and Desa Sejahtera Astra Day, Astra held an educational themed KBA Festival, Astra untuk Indonesia Cerdas, on Kick Off May 11 and May 12 in East Nusa Tenggara. Astra held KBA Festival on April 27-28 2018The event took place in 2 different locations: at the Cibinong Science Center-BotanicalNusa Cendana University and Sonraen Garden, Indonesian Institute of Sciences Village,(LIPI), the District of South Amarasi, the Cibinong, Bogor. Attended by more than 1,400latter of which being one of the many villages participants from 162 Adiwiyata Schools infostered 14 by Astra. During the event, various provinces in Indonesia, KBA Festival featuredactivities were carried out such as: education various environmental actions. In April, Astraseminar, inspirational talk, contests, and the also held a kick off event for its Kampunginauguration of Astra fostered schools. Berseri Astra Menuju Desa Sejahtera Astra 2018 program. Laporan Keberlanjutan 2018 Sustainability Report ASTRA 33
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Juni | June Juli | July Agustus | August Genba RUPS 2018, Donasi Truk Tangki Air Festival KBA Kewirausahaan Rangkaian Asian Games 2018 PMI Banjarbaru Wujud nyata Astra untuk Asian Games 2018 dilakukan Guna menyosialisasikan hasil Rapat Umum Untuk memperingati Hari Koperasi pada dengan beragam cara. Selain berkontribusi pada Pemegang Saham (RUPS) 2018, Genba 12 Juli, Astra selama 2 hari, yaitu 8-9 Juli penyelenggaraanevent Asian Games 2018, Astra juga Bisnis Unit dan Genba Nasional kembali 2018, mengadakan Festival Kampung Berseri menyediakan lebih dari 200 mobil operasional, mengadakan diselenggarakan pada 23 dan 24 Mei Astra (KBA) di Banjarbaru yang bertemakan aktivasi digital yang melibatkan internal Grup Astra dan 2018. Bertempat di Catur Dharma Hall, Menara kewirausahaan. Dengan festival ini diharapkan khalayak luas untuk memeriahkan dan menyukseskan Asian Astra Jakarta, forum rutin ini dilaksanakan dapat membagikan inspirasi bagi para pelaku Games 2018 melalui media sosial. Astra berpartisipasi dalam sekaligus ajang bersilaturahmi di bulan wirausaha UMKM dan menggerakkan ekonomi Torch Relay Asian Games 2018 di Jalan Jenderal Sudirman, suci Ramadhan. Pada bulan Juni Astra juga lokal di Kalimantan Selatan. Jakarta, Sabtu 18 Agustus 2018. mendonasikan secara simbolis 10 Truk Tangki Air kepada Palang Merah Indonesia (PMI). Banjarbaru Entrepreneurship KBA 2018 Asian Games series Astra’s contribution to the 2018 Asian Games was Genba 2018 AGMS, PMI Water Tank Truck Festival manifested in many ways. In addition to a direct In commemoration of National Cooperative Day, Astra Donation contribution to 2018 Asian Games event, Astra also lent held a 2-day Entrepreneurship themed Kampung In order to socialize the results of its 2018 Annual more than 200 operational cars, organized digital activations Berseri Astra (KBA) festival, on July 8-9, 2018, in General Meeting of Shareholders (AGMS), Astra held involving Astra Group and the society at large to enliven the Banjarbaru with theme entrepreneurship. Astra hopes Business Unit and National Genba on May 23 and 24, 2018 Asian Games. Astra also took part in the 2018 Asian that this festival will help inspire entrepreneurs and drive 2018. Taking place at Catur Dharma Hall, Jakarta this Games Torch Relay on Jalan Jenderal Sudirman, Jakarta, on the local economy in South Kalimantan. year, Genba was held as a hospitality event during the Saturday, August 18, 2018. holy month of Ramadhan. Later in the month, Astra gave symbolic donation of 10 Water Tank Trucks to the Indonesian Red Cross (PMI).
September | September Oktober | October November | November Desember | December
Festival KBA IAABL Apresiasi Penerima SATU Festival KBA Kesehatan Denpasar Bali Hope Swim Run Semarang Indonesia Awards 2018 Untuk memeriahkan peringatan Hari Astra dan The Bali Hope menggelarswimrun Astra terus mendorong tumbuhnya Seiring dengan semangat Sumpah Pemuda,Kesehatan Nasional yang jatuh pada 12 pertama di Asia Tenggara yang berlangsung kesadaran berlalu lintas di masyarakat. SalahAstra mempersembahkan Semangat AstraNovember 2018 lalu, Astra mengadakan di Nusa Lembongan, Klungkung, Bali pada satunya melalui event Festival Kampung Terpadu Untuk Indonesia (SATU Indonesia)acara Festival Kampung Berseri Astra tanggal 8 Desember 2018.The Bali Hope Berseri Astra (KBA) bertema Indonesia AyoAwards 2018 bagi generasi muda yang tak(KBA) Kesehatan di Denpasar pada 25-26 Swimrun merupakan kegiatan berenang dan Aman Berlalu Lintas (IAABL) pada 22 dan kenal lelah memberi manfaat bagi masyarakatNovember 2018. Festival ini dimeriahkan lari pertama kali di Asia Tenggara dan Australia, 23 September 2019 di Kota Semarang. di seluruh penjuru tanah air. Apresiasi berbagai kegiatan seperti festival yoga, sekaligus menggalang dana untuk melindungi Kegiatan ini dimeriahkan dengan berbagaidiberikan kepada lima anak bangsa atas setiapzumba party, aneka perlombaan, seminar lingkungan di Nusa Lembongan dan Nusa acara: seminar, bincang inspiratif, pameranperjuangan di bidang: Kesehatan, Pendidikan,dan bincang inspiratif. Acara ini dihadiri olehCeningan dari polusi sampah plastik, serta keselamatan berlalu lintas, edukasi Lingkungan, Kewirausahaan, Teknologi danMenteri satu Kesehatan Republik Indonesia, Nilaedukasi lingkungan dalam bahasa Inggris di 6 keselamatan berkendara, dan gerak jalan.kelompok yang mewakili lima kategori tersebutF. Moeloek. sekolah di Nusa Lembongan. pada tanggal 27 Oktober 2018. IAABL KBA Festival Denpasar Health KBA Festival Bali Hope Swim Run Semarang Appreciation for Recipients of To enliven the commemoration of the NationalAstra and The Bali Hope held the rst Astra strives to encourage the awarenessSATU Indonesia Awards 2018 Health Day on November 12, 2018, Astra heldswimrun in Southeast Asia, a sports event for of safety driving in Indonesian community.Supporting the spirit of the Youth Oath, Astrathe Kampung Berseri Astra Health Festival swimming and running that took place in Nusa One way to do it was through Kampung presented the 2018 Semangat Astra Terpadu(KBA) in Denpasar on November 25-26, 2018.Lembongan, Klungkung, Bali, on December Berseri Astra (KBA) Festival themed Untuk Indonesia (SATU Indonesia) AwardsVarious to activities such as yoga festival, zumba8, 2018. The Bali Hope Swimrun was the rst Indonesia Ayo Aman Berlalu Lintas Indonesian youth who have worked tirelesslyparty, contests, seminars, and inspirational of its kind in Southeast Asia and Australia, (IAABL) or ‘Let’s be Safe on the Road’, for Indonesians throughout the country. Ontalks were done to enliven the festival. Alsointended to raise funds to protect Nusa on September 22-23, 2018 in Semarang.October 27, 2018, the appreciation was givenpresent in the event was the Minister of Lembongan and Nusa Ceningan from plastic Held to enliven this event were seminars,to ve children of the nation for the efforts theyHealth of the Republic of Indonesia, Nila F. waste pollution. In the event, an educative inspirational talks, safety on the road, have made in the areas of: Health, Education,Moeloek. lecture on the environment was given in English driving safely, and fun walk. Environment, Entrepreneurship, and Technology; to students of 6 schools in Nusa Lembongan. and to ve groups that each represented those categories. 34 ASTRA INTERNATIONAL Laporan Keberlanjutan 2018 Sustainability Report
TATA KELOLA PERUSAHAAN GOOD CORPORATE GOVERNANCE
Pertumbuhan yang berkelanjutan dan reputasi yang kuat Sustainable growth and strong reputation are built by adopting dibangun di atas penerapan tata kelola perusahaan yang baik good corporate governance practices to achieve performance in untuk mencapai kinerja pada aspek ekonomi, sosial, maupun economic, social and environmental aspects. The development lingkungan. Pengembangan tata kelola perusahaan yang of Good Corporate Governance in Astra is driven from both baik atau Good Corporate Governance di Astra digerakkan internal and external factor. From within, governance is dari internal maupun eksternal. Dari dalam, tata kelola developed from the philosophy of Catur Dharma which sets dikembangkan dari loso Catur Dharma yang memuat nilai- forth the Company’s core values and principles, while from nilai dan prinsip-prinsip utama Perusahaan, sedangkan dari outside, Astra at all times adjusts the implementation of Good eksternal Astra selalu menyesuaikan penerapanGood Corporate Corporate Governance with the best practices in the industry. Governance dengan praktik-praktik terbaik di industri.
Sebagai warga korporasi yang baik, Astra mengutamakan sikap As a good corporate citizen, Astra prioritizes attitudes and dan perilaku yang selaras dengan hukum, peraturan dan etika, behaviors that are in line with law, regulation and ethics, mengimplementasikan sistem manajemen yang efektif, memilih implements effective management systems, selects and dan menjalankan bisnisnya dengan memperhatikan norma manages its business with due observance to moral and social moral dan sosial, sehingga pertumbuhan bisnis berjalan seiring norms, so that business is expanding together with the bene ts dengan bertambahnya manfaat bagi pemangku kepentingan that are growing for stakeholders at larger scale. yang lebih luas.
Filoso Catur Dharma Tata Kelola Perusahaan Tujuan Catur Dharma Philosophy Good Corporate Governance (GCG) Objective
Astra Code of Conduct I. Menjadi Milik yang • Etika Bisnis dan Etika Kerja Bermanfaat bagi • Sekretaris Perusahaan • Audit dan Manajemen Risiko Bangsa dan Negara • Securities Dealing Rules II. Memberikan • Benturan Kepentingan Pelayanan Terbaik • Kebijakan Donasi
kepada Pelanggan Astra Board Manuals III. Menghargai • Pedoman Dewan Komisaris Individu dan • Pedoman DIreksi
Membina Kerjasama Astra System of Management IV. Senantiasa Berusaha • Astra Management System SEJAHTERA Mencapai yang • Astra Human Capital Management System BERSAMA Terbaik • Astra Green Company ASTRA • Astra Friendly Company BUSINESS BANGSA • Astra Functional Policies GOOD • Astra Communications Management System SUSTAIN • Astra Security Management System CORPORATE I. To be an Asset to ABILITY PROSPER the Nation Astra Code of Conduct CITIZEN WITH THE II. To Provide the • Business Ethics and Work Ethics • Corporate Secretary NATION Best Service to Our • Audit and Risk Management Customers • Securities Dealing Rules III. To Respect • Con ict of Interest • Donation Policy Individuals and Promote Teamwork Astra Board Manuals IV. To Continually Strive • Board of Commissioners Manuals • Board of Directors Manuals for Excellence Astra System of Management • Astra Management System • Astra Human Capital Management System • Astra Green Company • Astra Friendly Company • Astra Functional Policies • Astra Communications Management System • Astra Security Management System Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Organ Tata Kelola Organ of Governance Sesuai dengan anggaran dasar Perseroan dan peraturan In accordance with the Company’s articles of association and perundangan, Astra memiliki 3 organ perseroan, yaitu Rapat regulations, Astra established 3 corporate organs, namely the Umum Pemegang Saham, Dewan Komisaris, dan Direksi. General Meeting of Shareholders, the Board of Commissioners, Setiap organ perseroan Astra memiliki tugas dan wewenang and the Board of Directors. Each corporate organ has its masing-masing dan independen dalam menjalankan tugas dan own respective duties and authorities and is independent in wewenangnya. Pelaksanaan tata kelola perusahaan dipandu conducting their duties and authorities. The implementation of dengan Astra Code of Conduct, Astra Board Manuals, dan Astra corporate governance is guided by the Astra Code of Conduct, Management System. [102-18] Astra Board Manuals, and Astra Management System.[102-18]
Rapat Umum Pemegang Saham General Meeting of Shareholders Rapat Umum Pemegang Saham (RUPS) merupakan wadah bagi The General Meeting of Shareholders (GMS) is a forum for para pemegang saham untuk menentukan anggota Direksi dan shareholders to appoint the members of the Board of Directors Dewan Komisaris Perseroan, serta untuk menyetujui laporan and Board of Commissioners of the Company, as well as to keuangan tahunan, laporan tahunan, penggunaan laba bersih, approve annual nancial statements, annual reports, utilization perubahan modal dan restrukturisasi Perseroan. of net income, changes in capital and restructuring of the Company.
Dewan Komisaris Board of Commissioners Dewan Komisaris berkewajiban untuk mengawasi kebijakan The Board of Commissioners is required to oversee the kepengurusan yang ditetapkan oleh Direksi, mengawasi management policies established by the Board of Directors, dan memberikan nasihat kepada Direksi dalam melakukan to supervise and provide advise to the Board of Directors in kepengurusan sesuai dengan Anggaran Dasar dan peraturan management in accordance with the Articles of Association and perundangan yang berlaku, serta memperhatikan prinsip-prinsip prevailing laws and regulations, and to observe the principles of Good Corporate Governance. Good Corporate Governance.
Direksi The Board of Directors Direksi berkewajiban memimpin dan mengelola Perseroan untuk The Board of Directors shall be responsible for leading and kepentingan Perseroan, sesuai dengan maksud dan tujuan managing for the interest of the Company, in accordance with Perseroan, Anggaran Dasar dan peraturan perundangan yang the vision and mission of the Company, Articles of Association berlaku serta dengan memperhatikan prinsip-prinsipGood and prevailing laws and regulations and with due regard to the Corporate Governance. principles of Good Corporate Governance. 36 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Tata Kelola Perusahaan Good Corporate Governance
Komite-komite Dewan Komisaris BOC Committees Komite Eksekutif Executive Committee Komite Eksekutif bertugas untuk melakukan kajian atas The Executive Committee is responsible for reviewing business keputusan dan kebijakan bisnis yang memerlukan persetujuan decisions and policies that require the approval of Board of Dewan Komisaris. Komite Eksekutif juga bertanggung jawab Commissioners. The Executive Committee is also responsible for melaksanakan tugas-tugas penting lain, sesuai yang diajukan performing other important duties, as proposed by the Board of oleh Direksi. Directors.
Komite Audit Audit Committee Komite Audit memiliki fungsi utama membantu Dewan The Audit Committee has the primary function of assisting the Komisaris melaksanakan tanggung jawab pengawasan atas Board of Commissioners to perform oversight responsibilities for metode dan proses pelaporan keuangan, manajemen risiko, nancial reporting methods and processes, risk management, audit, dan kepatuhan terhadap peraturan dan undang-undang audit, and compliance with prevailing laws and regulations. yang berlaku.
Komite Nominasi dan Remunerasi Nomination and Remuneration Committee Komite Nominasi dan Remunerasi bertugas membantu Dewan The Nomination and Remuneration Committee is responsible Komisaris melaksanakan tugas dan fungsi pengawasan yang for assisting the Board of Commissioners in performing its terkait dengan sistem nominasi dan remunerasi bagi anggota supervisory duties and functions related to the nomination and Direksi dan Dewan Komisaris. remuneration system for members of the Board of Directors and the Board of Commissioners.
Manajemen Risiko Risk management Manajemen risiko dimulai dari jajaran manajemen pada setiap Risk management starts from the management of each unit bisnis dengan tugas mengidenti kasi dan mengelola risiko business unit with the duty of identifying and managing risks sesuai dengan wewenang yang melekat pada masing-masing in accordance with the authority attached to each related unit. unit terkait. Selanjutnya,Grup Risk Advisory (GRA) berfungsi Furthermore, the Group Risk Advisory (GRA) serves to assist untuk membantu manajemen dalam menjalankan kerangka management in running the Enterprise Risk Management (ERM) kerja Enterprise Risk Management (ERM), sesuai dengan pro l framework, in accordance with the risk pro le and business risiko dan kebutuhan masing-masing bisnis. GRA juga bertugas needs of each line. GRA also assists the Board of Directors in membantu Direksi dalam menyediakan laporan konsolidasi providing key risk consolidation reports identi ed in various risiko utama yang diidenti kasi di unit bisnis.[102-11] business units.[102-11]
Dalam mengelola risiko tata kelola, sosial, dan lingkungan yang In managing governance, social, and environmental risks arising muncul dari kegiatan operasional, Astra menempatkan prinsip from operational activities, Astra adopts prudent principle and kehati-hatian dan kepatuhan kepada peraturan perundangan compliance with prevailing regulations as a starting point for yang berlaku sebagai titik awal untuk melakukan aktivitas yang activities affecting governance, environment and social matters. berdampak pada tata kelola, lingkungan dan sosial.
Kode Etik Code of Conduct Seluruh Insan Astra menerapkan Kode Etik Astra yang menjadi All Astra employees adopt Astra Code of Conduct which panduan bagi setiap orang dalam berinteraksi dengan serves as guidelines for everyone in interacting with external pemangku kepentingan eksternal dan sesama karyawan dalam stakeholders and fellow employees in conducting business. menjalankan bisnis.[102-16] [102-16]
Astra Code of Conduct memuat hal-hal sebagai berikut: Astra Code of Conduct sets forth the following matters: • Etika bisnis dan etika kerja • Business ethics and work ethics • Sekretaris Perusahaan • Corporate secretary • Audit dan Manajemen Risiko • Audit and Risk Management • Securities Dealing Rules • Securities Dealing Rules • Benturan Kepentingan • Con ict of Interest • Kebijakan Donasi • Donation Policy Laporan Keberlanjutan 2018 Sustainability Report ASTRA 37
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Kode Etik Astra disosialisasikan dengan cara berjenjang mulai Astra Code of Conduct is socialized in hierarchical manner from dari tingkat Direksi hingga ke seluruh karyawan Astra. the Board of Directors to all.
Whistle Blowing Whistle Blowing Salah satu mekanisme kerja Astra adalah menerima laporan One of Astra mechanisms is to receive reports of violations pelanggaran kode etik Perusahaan, termasuk bila terjadi indikasi against the Company’s Code of Conduct, including when there penyimpangan (fraud). Mekanisme ini dilakukan melalui unit- is an indication of fraud. The mechanism is conducted out unit yang aktif terlibat dalam pengawasan, khususnya Grup through units actively involved in monitoring, particularly the Internal Audit. [102-17] Internal Audit Group. [102-17]
Perusahaan akan melakukan penelaahan atas laporan dan The company will review the report and take the necessary mengambil tindakan-tindakan yang diperlukan. Selain itu, actions. In addition, the Company will take necessary corrective Perusahaan akan melakukan tindakan perbaikan yang dianggap actions to prevent similar incidents. perlu guna mencegah insiden serupa.
Pengelolaan Aspek Tanggung Jawab Management of Social and Sosial dan Lingkungan Environmental Responsibility Untuk mengelola aspek lingkungan dan sosial, Astra To manage environmental and social aspects, Astra memiliki struktur khusus di kantor pusat yaituCorporate established a special unit in the head of ce which is Corporate Communications, Social Responsibility & Security (CSRS) yang Communications, Social Responsibility & Security (CSRS) bertanggung jawab kepadaChief Executive Of cer. Fungsi CSRS responsible in reporting to the Chief Executive Of cer. CSRS adalah menjalankan fungsi korporat di bidang Lingkungan performs corporate function in Environment Health and Safety Keselamatan dan Kesehatan Kerja (LK3) serta Tanggung Jawab (EHS) and Social Responsibility. Sosial.
Rincian pelaksanaan tata kelola perusahaan yang baik dapat Details of the implementation of good corporate governance dibaca dalam Laporan Tahunan Astra International 2018 pada are available in Astra International Annual Report 2018 under bagian Tata Kelola Perusahaan. Corporate Governance section.
Ulasan lengkap tentang Tata Kelola Astra A complete disclosure on Astra dapat dibaca dalam Laporan Tahunan Corporate Governance is presented in Astra International 2018 bagian Laporan the Good Corporate Governance section Tata Kelola Perusahaan. in Astra International 2018 Annual Report. 38 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Tata Kelola Perusahaan Good Corporate Governance
Astra dan Pemangku Kepentingan Astra and Stakeholders Pemangku kepentingan adalah komponen penting dari agenda Stakeholders are an important component of Astra’s keberlanjutan Astra. Kami berinteraksi dengan para pemangku sustainability agenda. We interact with stakeholders in various kepentingan dengan berbagai cara dan pendekatan untuk ways and approaches to obtain input on the performance and memperoleh masukan tentang kinerja dan mutu produk dan quality of Astra’s products and services as a whole. jasa Astra maupun Perseroan secara keseluruhan.
Tabel berikut ini menggambarkan interaksi Astra dengan The following table illustrates Astra’s interactions with pemangku kepentingan, yang dipilih berdasarkan pada stakeholders, selected based on their range of in uence and rentang pengaruh dan kepentingannya kepada keberlanjutan importance to the Company’s sustainability. Based on our Perusahaan. Dari hasil interaksi kami, terdapat beberapa isu dari interaction results, there are a number of issues from various beragam pemangku kepentingan yang dibahas dalam Laporan stakeholders discussed in this Sustainability Report. [102-40] Keberlanjutan ini. [102-40]
Pemangku Kepentingan Utama Astra dan Pelibatannya Astra Main Stakeholders and Their Involvement
Pemangku Kepentingan Metode Engagement Isu Terkait Disajikan dalam Laporan ini Stakeholders [102-42] Method of Engagement [102-43] Related Issues [102-44] Present in this Report
• Layanan Pelanggan • Kualitas Produk dan Jasa Portfolio Roadmap • Survei Kepuasan Pelanggan tahunan • Layanan Pelanggan • Customer Service • Quality of Product and Service Portfolio Roadmap • Annual Customer Satisfaction Survey • Customer Service
Pelanggan | Customers • Forum Bipartit dengan Serikat Pekerja sesuai • Keselamatan dan kesehatan kerja Public Contribution Roadmap kebutuhan • Praktik ketenagakerjaan dan People Roadmap • Genba Manajemen dua kali setahun • Kesejahteraan • Majalah Astra • Pelatihan dan pengembangan Public Contribution Roadmap • Bipartite Forum with Labor Union based on • Lapangan perkerjaan and People Roadmap Demand • Occupational health and safety • Management Genba twice a year • Employment practice • Astra Magazine • Employee welfare Karyawan | Employees • Training and development • Job opportunities • Laporan per kuartal dan laporan tahunan • Pelaksanaan Tata Kelola Tata Kelola Astra dan • Rapat Umum Pemegang Saham Tahunan • Manfaat Finansial Portfolio Roadmap • Quarterly and Annual Report • Manajemen Risiko dan Reputasi • Annual General Shareholders Meeting • Implementation of Corporate Astra Governance and Governance Portfolio Roadmap Pemilik dan Investor • Financial Bene ts Owners & Investors • Risk Management and Reputation • Program Kehumasan • Program pendidikan, peningkatan Public Contribution Roadmap • Konsultasi dan komunikasi program kesejahteraan dan kesehatan Kontribusi Sosial • Pengentasan kemiskinan Public Contribution Roadmap • Acara-acara yang melibatkan publik • Pengelolaan Dampak Lingkungan • Pelaksanaan program Kontribusi Sosial • Educational programs, increase of Berkelanjutan Astra dan Grup Astra welfare and health • Public Relation program • Poverty alleviation • Sustainable Social Contribution program • Environmental Impact Masyarakat dan Komunitas consultation and communication Management Society & Community • Public events • Implementation of CSR programs in Astra and Group Laporan Keberlanjutan 2018 Sustainability Report ASTRA 39
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Keanggotaan Organisasi [102-13] Organizational Membership [102-13] Astra berperan aktif dalam forum komunikasi formal sebagai Astra plays an active role in formal communication forums as anggota di berbagai asosiasi bisnis untuk membina dan members in various business associations to foster and conduct melakukan hubungan baik dengan berbagai pihak dalam good relationship with various parties in order to develop our rangka mengembangkan jaringan. Bersama-sama Astra network. Together Astra contributes to discuss and provide berkontribusi membahas dan memberikan masukan mengenai input on various issues such as government policy, employment, berbagai isu seperti kebijakan pemerintah, ketenagakerjaan, and developments in economic, political and social conditions. serta perkembangan kondisi ekonomi, politik, dan sosial.
Keterlibatan Grup Astra dalam asosiasi bisnis, antara lain: Astra Group involvement in business associations includes among others: - Asosiasi Pengusaha Indonesia (APINDO) - Asosiasi Pengusaha Indonesia (APINDO) - Gabungan Industri Kendaraan Bermotor Indonesia - Gabungan Industri Kendaraan Bermotor Indonesia (GAIKINDO) (GAIKINDO) - Asosiasi Industri Sepeda Motor Indonesia (AISI) - Asosiasi Industri Sepeda Motor Indonesia (AISI) - Gabungan Perusahaan Kelapa Sawit Indonesia (GAPKI) - Gabungan Perusahaan Kelapa Sawit Indonesia (GAPKI) - Kamar Dagang dan Industri (KADIN) Indonesia - Kamar Dagang dan Industri (KADIN) Indonesia - Asosiasi Perusahaan Sahabat Anak Indonesia (APSAI) - Asosiasi Perusahaan Sahabat Anak Indonesia (APSAI) - Indonesian Society Sustainability Professional (ISSP) - Indonesian Society Sustainability Professional (ISSP) - Dewan Keselamatan dan Kesehatan Kerja (K3) Nasional - Dewan Keselamatan dan Kesehatan Kerja (K3) Nasional - Ikatan Ahli Teknik Penyehatan Indonesia (IATPI) - Ikatan Ahli Teknik Penyehatan Indonesia (IATPI) - Asosiasi Emiten Indonesia (AEI) - Asosiasi Emiten Indonesia (AEI) Portfolio Roadmap Portfolio Roadmap
42 Kinerja Bisnis Astra 2018 Astra Business Performance 2018 44 Produk dan Pelayanan Terbaik kepada Pelanggan Best Products and Services to Customers 44 Astra dan Pembangunan Astra and Development 47 Mengelola Pemasok, Mengelola Keberlanjutan Managing Suppliers, Managing Sustainability
Nyoman Arya Suartawan Bale Kembar Lomba Foto Astra 2017 | Astra Photo Competition 2017
42 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Portfolio Roadmap Portfolio Roadmap
Astra merupakan perusahaan yang terdiri dari tujuh lini bisnis Astra is a company comprising of seven business lines: yaitu: otomotif; jasa keuangan; alat berat pertambangan, automotive; nancial services; heavy equipment, mining, konstruksi dan energi; agribisnis; infrastruktur dan logistik; construction and energy; agribusiness; infrastructure and teknologi informasi; dan properti dengan lebih dari 226.140 logistics; information technology; and property with more than karyawan yang berkarya di 226 perusahaan dalam Grup Astra. 226,140 employees working in 226 companies within Astra Jenis lini bisnis yang beragam serta jumlah tenaga kerja yang Group. The diverse business lines and the amount of workforce diserap oleh Grup Astra mendukung SDGs poin 8 dan 9. in Astra contributes to SDGs, speci cally goal number 8 and 9.
Untuk mencapai kebanggaan bangsa, fokus Astra dalamTriple-P In order to be the Pride of the Nation, Astra’s focus on the Roadmap tidak hanya untuk menciptakan nilai bagi pemegang Triple-P Roadmap is not only to create value for shareholders but saham tetapi juga meliputi pengembangan sumber daya also to develop competent human resources with integrity and manusia yang kompeten dan berintegritas serta berkontribusi contribute to the development and society of Indonesia.[103] dalam pembangunan dan masyarakat Indonesia.[103]
Kinerja Bisnis Astra 2018 Astra Business Performance 2018 Astra mencatatkan kinerja yang baik pada tahun 2018, Astra recorded good performance in 2018, with a diversi ed dengan strategi diversi kasi yang dijalankan untuk menjaga strategy implemented to maintain its business growth in coming pertumbuhan bisnisnya di tahun-tahun mendatang. Pendapatan years. Astra Group’s consolidated net income reached Rp239.2 bersih konsolidasian Grup Astra mencapai Rp239,2 triliun, trillion, or grew 16% from Rp206.1 trillion in prior year. Astra’s atau mengalami pertumbuhan 16% dari perolehan Rp206,1 pro tability also increased by 15% with net pro t amounting triliun di tahun sebelumnya. Laba bersih Astra pada tahun to Rp21.7 trillion in 2018 compared to Rp18.8 trillion in 2017. 2018 meningkat 15% menjadi Rp21,7 trilliun pada tahun 2018 [201-1] dibandingkan Rp18,8 triliun pada tahun 2017.[201-1]
Pada beberapa tahun terakhir, salah satu tantangan bisnis In the last few years, one of Astra’s toughest business challenges terberat bagi Astra adalah disrupsi yang dapat mengancam has been a disruption which could threaten operational and keberlangsungan operasional dan usaha. Oleh karena itu, business sustainability. Therefore, Astra launched digitalization Astra meluncurkan inisiatif digitalisasi pada tahun 2016 yang initiative in 2016 which was transformed into a subsidiary in bertransformasi menjadi anak usaha Perseroan pada tahun 2018, namely PT Astra Digital Internasional, a company which 2018, yaitu PT Astra Digital Internasional, perusahaan yang focuses on services with digital platforms. In addition, Astra berfokus pada layanan denganplatform digital. Selain itu, also invests in GOJEK, the largest application-based on-demand Astra juga melakukan investasi pada GOJEK, perusahaan service provider company in Indonesia, which are expected to penyedia layananon-demand berbasis aplikasi terbesar di provide added values and accelerate digital initiatives in Astra Indonesia, yang diharapkan akan memberikan nilai tambah Group. [203-1] serta mengakselerasi inisiatif digital di Grup Astra.[203-1] Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Laba yang Diatribusikan kepada Pemilik Entitas Induk Pendapatan Bersih [201-1] Pro t Attributable to Owners Jumlah Aset [102-7] Net Revenue of the Parent Total Assets (dalam miliar Rupiah) | (in billions Rupiah) (dalam miliar Rupiah) | (in billions Rupiah) (dalam miliar Rupiah) | (in billions Rupiah)
239,205 21,673 344,711 19,191 201,701 206,057 18,847 295,830 184,196 181,084 261,855 245,435 14,464 15,156 236,027
2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018
Jumlah Ekuitas [102-7] Laba per Saham Dividen per Saham Total Equity Earnings per Share Dividend per Share (dalam miliar Rupiah) | (in billions Rupiah) (dalam Rupiah) | (in Rupiah) (dalam Rupiah) | (in Rupiah)
174,363 535 214 216 156,505 474 466 139,906 177 185 126,533 168 120,187 357 374
152 Final 113 113 130 154*
64 64 55 55 60 Interim 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018 2014 2015 2016 2017 2018
* Jika disetujui Pemegang Saham pada RUPS Tahunan bulan April 2019 Subject to approval of Shareholders at Annual GMS in April 2019 44 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Portfolio Roadmap Portfolio Roadmap
Produk dan Pelayanan Terbaik kepada Best Products and Services to Customers Pelanggan Astra senantiasa menyediakan produk dan layanan yang Astra always provides high-quality products and services, which berkualitas tinggi, dimana produk dan layanan dengan merek have been well-received by customers in Indonesia. Accordingly, Astra diterima dengan baik oleh pelanggan di Indonesia. Oleh Astra has strengthened its commitment to provide the best and karena itu, Astra memantapkan komitmennya untuk to protect its customer rights by:[103] memberikan yang terbaik dan menjaga hak-hak pelanggan dengan cara:[103] - Penyediaan produk yang aman untuk digunakan masyarakat - Providing safe products for public use and complying with serta memenuhi standar dan peraturan yang berlaku di the applicable standards and regulations in the market negara pasar. country. - Memberikan informasi produk yang jelas mengenai - Providing clear product information concerning the usage, cara pemakaian, pemeliharaan, informasi suku cadang, maintenance, spare parts information, disposal, and after- pembuangan, dan layanan pasca penjualan sehingga setiap sales services so that each Astra product can be operated in produk Astra dapat dipakai dengan cara yang aman dan a safe and correct manner according to its purpose. benar sesuai tujuannya. - Memberikan pemahaman kepada calon pelanggan maupun - Providing knowledge to prospective customers and current pelanggan, tentang hal-hal yang berkaitan dengan produk customers, regarding matters relating to the products melalui titik layanan Astra. through Astra’s service points.
Untuk memberikan layanan dan meningkatkan loyalitas To give services and improve customer loyalty, Astra provides konsumen, Astra menyediakan layanan komprehensif setiap comprehensive services at all times, consisting of consumer saat, yang terdiri dari pembiayaan konsumen, asuransi, hingga nancing, insurance, and emergency services from Astra’s layanan darurat darisolution center produk dan layanan product solutions and service centers. Communication services Astra. Layanan komunikasi kepada pelanggan melalui to customers provided through customer service, hotline service customer service, hotline service dan email di situs perusahaan and e-mail on corporate website represent the steps taken by merupakan langkah Astra untuk menjalin hubungan baik Astra to establish good relationship with its customers.[103] dengan pelanggan.[103]
Setiap keluhan diselesaikan sesuai denganService Level Every complaint is resolved in accordance with Service Level Agreement paling cepat dalam satu hari dan selambat- Agreement at the earliest within one day and no later than one lambatnya satu minggu setelah keluhan pelanggan diterima. week after the customer’s complaint is received.
Untuk informasi lebih detail atas kinerja bisnis, produk dan More detailed information on Astra business performance, layanan yang tersedia dari Astra untuk konsumen pada tahun products and services available for customers in 2018 is 2018 dapat dilihat pada bagian Tinjauan Bisnis dalam Laporan available under Business Review section in Astra Annual Report Tahunan Astra 2018. 2018.
Astra dan Pembangunan Astra and Development Astra senantiasa beraspirasi untuk menjadi perusahaan Astra aspires to be the pride of the nation by participating in the kebanggaan bangsa yang berperan serta dalam upaya untuk efforts to improve the welfare of the people. This aspiration is meningkatkan kesejahteraan masyarakat Indonesia. Aspirasi ini manifested in Astra’s business and social contributions through diwujudkan melalui bisnis Astra dan kontribusi sosial melalui its 9 foundations, and also through a variety of sustainable 9 yayasan di bawah naungannya, dan juga melalui beragam social contribution programs in health, education, environment program kontribusi sosial berkelanjutan di bidang kesehatan, and entrepreneurship.[103] pendidikan, lingkungan serta program kewirausahaan.[103]
Astra secara tidak langsung ikut serta dalam pengembangan Astra participates in infrastructure development through the infrastruktur melalui proyek pembangunan jalan tol Trans Jawa Trans Java toll road construction project from its infrastructure melalui lini bisnis infrastruktur dan logistik dan pembangunan and logistics business lines. Astra also participated in the Pembangkit Listrik Tenaga Uap (PLTU) di Jawa Tengah melalui lini construction of steam power plants (PLTU) in Central Java bisnis alat berat, pertambangan, konstruksi dan energi.[203-1] through the heavy equipment, mining, construction and energy business lines.[203-1] Laporan Keberlanjutan 2018 Sustainability Report ASTRA 45
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Grup Astra membangun kompetensi sumber daya manusia Astra Group develops its human resources competencies dengan strategi People Roadmap yang diterapkan dengan by referring to People Roadmap strategy, implemented by pengembangan kompetensi dan kepemimpinan yang developing competencies and leadership needed for present dibutuhkan pada saat sekarang dan masa depan. Selain menjadi and in the future. In addition to being the key to business kunci keberlanjutan usaha,People Roadmap juga merupakan sustainability, people roadmap contributes in preparing kontribusi Perseroan untuk mempersiapkan sumber daya Indonesian human resources in an era full of disruption-volatility, manusia Indonesia di era yang mudah berubah, tidak pasti, uncertainty, complexity, ambiguity and diversity. Based on this kompleks, ambigu, dan beragam. Dengan strategi ini, Grup strategy, Astra Group can grow to become an organization with Astra dapat menjadi organisasi yang memiliki karakter yang a strong character in accordance with the Company’s culture kuat sesuai dengan budaya Perseroan dan tetapagile dalam and remains agile in facing business dynamics. menghadapi dinamika bisnis.
Melalui Public Contribution Roadmap, Grup Astra bersinergi Through Public Contribution Roadmap, Astra Group works untuk mendukung pembangunan berkelanjutan melalui in synergy to support sustainable development by improving peningkatan akses pendidikan, kesehatan, dan lingkungan access to education, health and the environment, particularly hidup terutama di sekitar wilayah operasi. Kontribusi sosial around the operational area. Social contributions made by Astra yang dilakukan Astra melalui 9 yayasan telah memberikan through 9 foundations have provided long-term contributions to sumbangsih jangka panjang bagi masyarakat dalam bentuk the community in the form of scholarships, educational facilities, beasiswa, sarana pendidikan, dan donasi sosial lainnya. and other social donations. More complete information can be Informasi lebih lengkap tertera di halaman 92-96. found on page 92-96.
Komitmen menjadi milik yang bermanfaat bagi bangsa Commitment to being an asset to the nation is demonstrated ditunjukkan melalui pengembangan industri lokal termasuk through the development of local industries including Micro Small Usaha Mikro Kecil Menengah (UMKM). Astra mengembangkan Medium Enterprises (MSMEs). Astra develops the empowerment pemberdayaan UMKM dengan pendekatanCreating Shared of MSMEs by adopting ‘Creating Shared Value’ approach that Value yang sesuai dengan rantai bisnis Grup Astra seperti suits well with Astra Group business chain such as fabrication, fabrikasi, bengkel, dan lain-lain dalam ekosistem bisnis.[203-2] workshops, etc. in the business ecosystem.[203-2]
Pengembangan dimulai dengan membina UMKM agar The development begins with fostering MSMEs so as to allow dapat meningkatkan kompetensinya menjadi UMKM mandiri them to improve their competence to become independent melalui program sektor unggulan. Upaya ini dilakukan oleh MSMEs through leading sector programs. Such effort was Yayasan Dharma Bhakti Astra (YDBA) yang terdiri dari 3 conducted by Dharma Bhakti Astra Foundation (YDBA) which komponen: YDBA, UMKM Mitra YDBA, dan Grup Astra, untuk comprises 3 important components, namely YDBA, YDBA mendapatkan mutual bene t , yaitu menjadi supplier, customer, MSMEs Partners, and Astra Group, to gain mutual bene ts, dan brand ambassador. such as becoming suppliers, customers, and brand ambassadors.
Astra Mitra Ventura berperan memfasilitasi UMKM dan Grup Astra Mitra Ventura plays the role of facilitating MSMEs and Astra melalui temu pasar serta menyediakan skema pembiayaan Astra Group through market meetings and providing nancing untuk pengembangan bisnis mereka. Pada 2018, Astra schemes for developing their businesses. In 2018, Astra fosters membina 11.809 UMKM dengan 10.894 UMKM adalah UMKM 11,809 MSMEs in which 10,894 MSMEs are those fostered by Binaan YDBA. YDBA.
Di bidang pendidikan, Grup Astra mendukung pendidikan In education sector, Astra Group supports vocational education vokasi karena lulusan yang terampil masih dibutuhkan oleh since skilled graduates are still required by Group. Vocational Grup. Dukungan vokasi diberikan dalam bentuk hibah dan support is provided in the form of grants and fostering for pembinaan kepada Sekolah Menengah Kejuruan (SMK) agar Vocational High Schools (SMK) so that these graduates are lulusannya kompeten dan siap kerja. Sejak tahun 2009, Grup competent and ready to work. Since 2009, Astra Group along Astra bersama 9 yayasan telah membina 2.219 SMK di seluruh with 9 foundations have fostered 2,219 Vocational Schools all Indonesia. over Indonesia. 46 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
Portfolio Roadmap Portfolio Roadmap
AMMDes, Alat Mekanis Multiguna Pedesaan Karya Anak Bangsa AMMDes, Rural-Multipurpose Devices Created by Local People
Dalam laporan berkelanjutan tahun 2017, kami menyajikan In 2017 sustainability report, we presented the product made prestasi Grup Astra yang menghasilkan produk manufaktur by Astra Group which is the featured manufacturing product unggulan untuk pasar domestik dan ekspor yaitu Wintor yang for domestic and export markets, namely Wintor, developed dikembangkan oleh divisi Winteq Workshop( for Industrial by the Winteq (Workshop for Industrial Equipment) division of Equipment) - PT Astra Otoparts Tbk. Wintor adalah traktor PT Astra Otoparts Tbk. Wintor is a multi-purpose mini tractor mini serba guna yang awalnya didesain untuk kebutuhan lini that was originally designed for agricultural business needs. agribisnis.
Pada tahun 2018, Wintor menjadi cikal bakal Alat Mekanis In 2018, Wintor became the pioneer of Rural-Multipurpose Multiguna Pedesaan (AMMDes) yang resmi diluncurkan Devices (AMMDes) which was of cially launched by the Presiden Republik Indonesia Joko Widodo pada 2 Agustus President of the Republic of Indonesia Joko Widodo on 2018. PT Astra Otoparts Tbk membentuk perusahaan August 2, 2018. PT Astra Otoparts Tbk established a joint patungan untuk memproduksi dan mendistribusikan AMMDes venture to produce and distribute AMMDes targeted to be yang rencananya akan diterima oleh konsumen pada tahun received by customers in 2019 . 2019 mendatang. Laporan Keberlanjutan 2018 Sustainability Report ASTRA 47
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Mengelola Pemasok, Mengelola Managing Suppliers, Managing Keberlanjutan Sustainability Astra mengelola kualitas pemasok barang dan jasa bagi Astra manages the quality of suppliers of goods and services for perusahaan dengan menerapkan kebijakan pengelolaan the Company by implementing supplier management policies pemasok yang mencakup proses seleksi dan evaluasi untuk that include selection and evaluation processes to protect melindungi kepentingan bisnis dan hak-hak mitra kerja, serta business interests and rights of business partners, and to uphold menjunjung prinsip mutual trust dan selaras dengan nilai-nilai the principle of mutual trust in alignment with the values of QCDSM (Quality, Cost, Delivery, Safety, Morale). [102-9] QCDSM (Quality, Cost, Delivery, Safety, Morale).[102-9]
Selama masa kerja sama, Astra melakukan pembinaan, During the joint-cooperation period, Astra provides guidance, pemantauan, dan evaluasi mitra kerja yang dilakukan secara monitoring and evaluation of business partners on a regular periodik untuk mengukur kinerja mereka. Pengukuran ini basis to assess their performance. The assessment is based berdasarkan atas indikator kualitas, biaya, pengiriman, on indicators of quality, cost, delivery, employment practices, praktik ketenagakerjaan, pemenuhan terhadap hak asasi ful llment of human rights, management indicator and manusia, indikator manajemen dan kinerja lingkungan serta environmental performance and employment performance. ketenagakerjaan.
Pembayaran Kepada Pemasok Payment to Suppliers (dalam miliar Rupiah) | (in billions Rupiah)
189.6 206.1
168.3 164.5 182.8
2014 2015 2016 2017 2018 People Roadmap People Roadmap
51 STRATEGI PENGEMBANGAN SDM HR DEVELOPMENT STRATEGY 51 Rekrutmen Recruitment 52 Pelatihan dan Pengembangan Kompetensi Competence Training and Development 53 Sistem Karier Career Path
53 Pengembangan Kepemimpinan Leadership Development
54 Evaluasi dan Manajemen Kinerja Performance Evaluation and Management 54 Meningkatkan Engagement Employee Engagement Enhancement 55 Internalisasi Budaya Perusahaan Internalization of Corporate Culture 56 HUBUNGAN INDUSTRIAL INDUSTRIAL RELATIONS 57 Menghargai Individu dan Membina Kerja Sama Respecting Individuals and Developing Cooperation 57 Kesejahteraan danWork Life Balance Welfare and Work Life Balance 58 Program Pensiun Pension Plan
Kadek Raharja Persiapan Berlayar Lomba Foto Astra 2017 | Astra Photo Competition 2017
50 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
People Roadmap People Roadmap
Sumber Daya Manusia (SDM) merupakan komponen kunci Human resources (HR) serve as the key component of the keberlanjutan Perusahaan dan menjadi bagian dari strategi Company’s sustainability and become part of the Triple-P Triple-P Roadmap yaitu People Roadmap. Astra berkomitmen Roadmap strategy, namely People Roadmap. Astra is committed untuk mengembangkan sumber daya manusia berdasarkan to developing human resources based on Catur Dharma and Catur Dharma dan sistem pengembangan sumber daya manusia integrated human resource development system so that Astra yang terintegrasi agar sumber daya manusia Astra mampu human resources are capable of adapting to business needs and beradaptasi dengan kebutuhan dan pertumbuhan bisnis. growth. This commitment is in line SDGs number 8, speci cally Komitmen ini sejalan dengan SDGs poin 8, khususnya indikator indicator for workforce competencies development. pengembangan kompetensi pekerja.
Astra menerapkanHuman Capital Management (AHCM) Astra adopts Human Capital Management (AHCM) Framework Framework yang memuat pendekatan komprehensif which contains comprehensive approach to human capital pengembangan sumber daya manusia, termasuk upaya development, including the efforts to recruit the best employees mendapatkan karyawan atau talenta terbaik, pengembangan or talents, develop competencies, career and leadership, kompetensi, karier dan kepemimpinan, menciptakan keterikatan create engagement with employees, and foster close industrial dengan karyawan engagement( ), dan membina hubungan relations; all of which is framed by a strong corporate culture. industrial yang erat; yang keseluruhannya dibingkai dengan [103] budaya perusahaan yang kuat.[103]
Menjadi Organisasi Kelas Dunia Becoming World Class Organization
Adalah tema tahun 2018 yang merupakan fase ketiga Triple-P The theme of 2018, which is the third phase of the Triple-P Roadmap dimana Astra memiliki kemampuan setara dengan Roadmap. This theme demonstrates Astra abilities to be pebisnis global dan mampu unggul dalam persaingan. Untuk equivalent to a world class organization in order to excel mencapai itu, diperlukan insan Astra yang mengedepankan in competition. To achieve such level, Astra personnel are budaya inovasi dan menerapkan “Think Globally, Act Locally”, required to uphold the culture of innovation and to adopt the sehingga Perusahaan memiliki kapabilitas sebagai organisasi “Think Globally, Act Locally” principle, so that the Company yang lincah dan adaptif mengikuti arus perubahan dan is capable of becoming an agile and adaptive organization by meningkatkan loyalitas pelanggan. keeping up with changes and enhancing customer loyalty.
Astra memulai inisiatif Organization Agility dengan Astra began its Organization Agility initiative by identifying mengindenti kasi secara lebih rinci karakteristik dari leader a more detailed leaders and talents characteristics required dan talent yang diperlukan Astra untuk memimpin organisasi to lead a mobile, quick and adaptive organization. Astra yang harus selalu bergerak, cepat dan adaptif. Meluncurkan launched an awareness program related to Organization program awareness terkait Organization Agility pada Agility in 2017, to be delivered by the top leaders of the tahun 2017, untuk disampaikan oleh para pucuk pimpinan organization to their respective teams. By the end of 2018, organisasi kepada tim masing-masing. Hingga akhir tahun Organization Agility has been implemented in 10 subsidiaries 2018, Organization Agility telah diterapkan di 10 perusahaan within Astra Group. Grup Astra. ASTRA
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Langkah Penerapan Organizational Agility | Stages in the Implementation of Organizational Agility
2017 2018 2016 Sosialisasi karakteristik Implementasi Studi komprehensif 2019 danawareness strategi di masing- Perbaikan yang di seluruh Grup Astra Socialization of masing bisnis unit berkelanjutan Comprehensive study characteristics and Strategy implementation Continuous Improvement throughout Astra Group awareness in each business unit
STRATEGI PENGEMBANGAN SDM HC DEVELOPMENT STRATEGY Corporate Human Capital Development (CHCD) berperan Corporate Human Capital Development (CHCD) plays a role in memacu pengembangan dan pengelolaan karyawan. CHCD accelerating the development and management of employees. bertugas mendukung manajemen dalam merancang strategi CHCD is assigned to support management in designing HR pengembangan SDM di tingkat korporat, beserta program development strategies at corporate level, along with its pendukung untuk dilaksanakan di tingkat bisnis. Sistem supporting programs to be implemented at the business level. dan kebijakan tingkat korporasi tersebut didistribusikan dan The corporate level system and policy are distributed and diaplikasikan sesuai kebutuhan organisasi di masing-masing applied according to the organizational needs in each Astra perusahaan Astra. company.
Rekrutmen Recruitment Setiap perusahaan di Grup Astra memiliki keleluasaan untuk Each company in Astra Group is given the exibility to meet memenuhi kebutuhan karyawan secara internal, baik dari the internal needs of employees, both originating from Astra kalangan karyawan Astra, maupun secara eksternal. Proses employees and from external sources. The recruitment process rekrutmen ini mengacu pada standar korporasi berdasarkan refers to corporate standards based on 2C criteria: Competence kriteria 2C: Competence yang ditetapkan dalam Astra required in Astra Leadership Competencies (ALC), and Character Leadership Competencies (ALC) danCharacter yang sejalan in line with Catur Dharma values, so that they are in alignment dengan nilai-nilai Catur Dharma, sehingga selaras dengan with the corporate culture. budaya perusahaan. 52 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
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Program Astra 1 st
Merupakan program beasiswa yang terintegrasi dengan program pengembangan melalui business case di Astra. Mahasiswa penerima manfaat dikenal sebagai Astra Ambassador yang akan menjadi wakil perusahaan di tengah masyarakat agar Astra lebih dikenal secara luas. Program ini juga sebagai sarana untuk mendekatkan perusahaan dengan lulusan berpotensi.
Dalam program ini peserta program akan berkolaborasi dengan Astra untuk mengadakan diskusi tentang bisnis dan improvement yang dapat dilakukan, serta diikuti sesi berbagi Astra 1 st Program is an integrated scholarship program for pengalaman dengan para eksekutif Astra. students enriched with self-development programs based on business cases in Astra. Bene ciaries who are assigned as Astra Ambassador will serve as the Company’s representatives in the midst of the community, so that Astra will be more Astra Ambassador sejak 2011 widely known, while at the same bringing the Company closer Astra Ambassador since 2011 416 to potential graduates.
In this program Astra and academicians work together to Penerima Astra 1 st 2018 hold discussions concerning business and improvement, and st 40 Recipients of Astra 1 2018 to share experiences, including from Astra executives to the civitas academica.
Pelatihan dan Pengembangan Competence Training and Development Kompetensi Astra menyediakan program pengembangan kompetensi dan Astra provides a comprehensive, structured and tiered kepemimpinan yang terstruktur, komprehensif dan berjenjang. competence and leadership development program. The Termasuk di dalamnya peringkat kompetensi dasar, manajerial, program includes ranking of basic, managerial, and leadership dan kepemimpinan dengan metode pengembangan yang competencies with various development methods. bervariasi.
Astra mengelola beberapa program bersama untuk membangun Astra manages several joint programs to build equal kompetensi yang setara, memperkuat jejaring sesama Insan competencies, strengthen networks of fellow Astra employees, Astra, dan menjaga kelestarian budaya Astra. Sedangkan and preserve Astra’s culture. The training programs conducted program pelatihan yang dilakukan anak perusahaan disesuaikan by subsidiaries are tailored to their individual needs. In addition dengan kebutuhan masing-masing. Selain program pelatihan to training and education programs, the competence of Astra dan pendidikan, kompetensi Insan Astra dibangun melalui Individuals is built through mentoring, coaching, rotation, mentoring, coaching, rotasi, assignment dan sesi umpan balik. assignment and feedback sessions. [103] [103] Laporan Keberlanjutan 2018 Sustainability Report ASTRA 53
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Jumlah Peserta Pelatihan Astra Management Development Institute (AMDI) Total Participants in Astra Management Development Institute (AMDI) Training [404-2]
2018 2017 2016 Nama Program Program Name Batch Peserta Batch Peserta Batch Peserta Batch Participants Batch Participants Batch Participants
Astra Attachment Program 4 397 4 284 5 245 Astra Basic Management Program 13 379 13 403 13 383 Astra First-line Management Program 13 437 11 372 10 301 Astra Middle Management Program 8 263 8 255 7 211 Astra Senior Management Program 3 88 3 90 2 56 Astra General Management Program 2 39 2 51 2 48 Astra Executive Program 1 2 1 1 1 1 Astra Advance Executive Program - - - - 1 2 Jumlah | Total 44 1,605 42 1,456 41 1,248
Sistem Karier Career Path Sejalan dengan diimplementasikannyaPeople Roadmap In line with the implementation of People Roadmap and dan perkembangan bisnis, Astra mengembangkandual “ business development, Astra has developed a “dual career career ladder” yaitu jalur generalis dan spesialisexpert ( ) bagi ladder”, which covers the generalist and specialist/expert karyawan, dari yang sebelumnya hanya satu penjenjangan paths for employees, which was once only one career path. karier. Dengan adanya sistem ini maka perusahaan memiliki Under such system, the Company maintains one of the salah satu infrastruktur penting dalam pengembangan own“ important infrastructures in developing “own natural product natural product and services”. Melalui dual career ladder, para and services”. Through dual career ladder, specialists receive spesialis mendapat nilai tambah yang signi kan dan motivasi signi cant added value and high motivation to continue to tinggi untuk terus berkontribusi di perusahaan Grup Astra. contribute to Astra Group company.
Jenjang karier karyawan ditetapkan berdasar evaluasi kinerja, Employee career paths are determined based on performance di mana proses promosi dilakukan di awal atau pertengahan evaluation, whereby the promotion process is conducted at the tahun. Aspek yang dicermati dalam promosi adalah pencapaian beginning or middle of the year. Aspects being observed in the kinerja, kesiapan kandidat untuk menduduki posisi yang lebih promotion include performance, readiness of the candidates to tinggi, kompetensi teknikal maupun behavior. [404-3] occupy higher ranks, technical competence and behavior.[404-3]
Pengembangan Kepemimpinan Leadership Development Corporate Human Capital Development (CHCD) bersama Corporate Human Capital Development (CHCD) with Astra manajemen Astra merancang dan melaksanakan program management designs and implements the Integrated Talent Integrated Talent Development (ITD) sebagai bagian dari Development (ITD) program as part of succession planning at succession planning di tingkat pusat maupun eksekutif puncak the central level as well as top executive level in all Astra Group seluruh jajaran perusahaan Grup Astra; serta memantau proses companies; and monitors ongoing processes in order to achieve yang berjalan agar mencapai kemajuan yang akurat dan efektif. accurate and effective progress. ITD adopts various methods to ITD menggunakan berbagai metode untuk mengembangkan develop talent, including training, coaching and assignment. talent, termasuk pelatihan,coaching dan assignment.
Keseluruhan sistem pengembangan tersebut bertujuan The entire development system aims to shape leaders grooming untuk membentuk sosok pemimpin yang tumbuh dari dalam from within with a proper and adequate balance of competence (grooming from within ) dengan keseimbangan kompetensi dan and character for various businesses in Astra. karakter yang tepat dan memadai untuk berbagai bisnis Astra.
Jumlah Peserta Program Persiapan Kepemimpinan Total Participants in Leadership Preparation Programs [404-2]
2018 2017 2016 Nama Program Program Name Batch Peserta Batch Peserta Batch Peserta Batch Participants Batch Participants Batch Participants
Astra Graduate Program 1 13 3 37 3 33 Functional Trainee Program 2 39 2 40 2 26 Modular Program 8 159 8 161 8 148 Leadership Learning Community 3 112 3 131 3 83 Jumlah | Total 14 323 16 369 16 290 54 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
People Roadmap People Roadmap
Evaluasi dan Manajemen Kinerja Performance Evaluation and Management Penilaian kinerja dilakukan secara obyektif dan berkala enam Performance evaluation is conducted objectively and periodically bulan sekali dan berdasar pada pencapaianKey Performance every six months and is based on the achievement of Key Indicators (KPI) yang telah disepakati antara perusahaan dan Performance Indicators (KPI) that have been agreed upon between karyawan di awal tahun, dan pelaksanaan konsep PDCAPlan- ( the Company and employees at the beginning of the year, and Do-Check-Action). Khusus untuk pimpinan yang telah memiliki implementation of the PDCA (Plan-Do-Check-Action) concept. staf, proses penilaian juga didasarkan pada kemampuan dalam Particularly for leaders already managing their own staff, the mengelola tim (people management). Evaluasi berjenjang assessment process is also based on the ability to manage the team dilakukan minimum dua level atasan karyawan, sedangkan (people management). Tiered evaluation is conducted at a minimum feedback diberikan oleh atasan dalam bentuk pengarahan, of two higher supervisory levels, while feedback is provided by bimbingan dan evaluasi. superordinate in the form of direction, guidance and evaluation.
Meningkatkan Engagement Employee Engagement Enhancement Salah satu prioritas Astra dalamPeople Development adalah One of Astra’s priorities in People Development is to enhance meningkatkan engagement yang kuat dengan perusahaan strong engagement with the Company in which they work. tempat mereka berkarya. Dengan ikatan yang tinggi, maka baik Being highly engaged, both Astra and employees will be able to Astra maupun karyawan akan mampu mencapai tujuan bersama achieve common goals and prevent future talent losses. dan mencegah kehilangantalent masa depan.
Program untuk meningkatkan ikatan karyawan dan Astra di Programs to improve employee engagement in Astra include: antaranya adalah: • Tahap pengembangan program diawali dengan proses • The program development is initiated by formulating perumusan Employee Value Proposition (EVP) oleh the Employee Value Proposition (EVP) of each company, masing-masing perusahaan sesuai dengan karakteristik accounting for the characteristics of the industry, business, industri, bisnis, karyawan dan berbagai faktor internal employees and other internal factors the individual pada setiap perusahaan. EVP merupakan rumusan nilai- companies. EVP represents the formulated values promised nilai yang dijanjikan oleh perusahaan untuk kemudian by the Company, which are then implemented properly by diimplementasikan dengan baik oleh perusahaan sehingga the Company so that they meet the hopes and expectations sesuai dengan harapan dan ekspektasi karyawan. Hal ini of the employees. This eventually resultes in increased akan berdampak pada peningkatan keterikatan karyawan employee engagement levels. Currently, implementation (employee engagement). Implementasi program EVP dan of the EVP and engagement program has progressed at engagement di masing-masing perusahaan pada tahapan different levels in various companies. In 2018, the EVP pencapaian yang berbeda-beda saat ini. Pada tahun Program was implemented in 16 companies in the Astra 2018, EVP Project diimplementasikan di 16 perusahaan di Group. lingkungan Grup Astra. • Untuk mendorong peningkatan engagement karyawan, • To promote higher employee engagement levels, the Group Grup saat ini juga telah memiliki dan melaksanakan secara has developed and performs various engagement programs rutin berbagai program engagement, antara lain Astra on a regular basis, including the Astra Mencari Bakat (AMB) Laporan Keberlanjutan 2018 Sustainability Report ASTRA 55
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Mencari Bakat (AMB) dan Pekan Olahraga dan Seni (PORSE) as an arts and talent competition held once every in two Astra, yaitu program yang dilaksanakan secara bergantian years alternatively with Pekan Olah Raga dan Senin (PORSE), setiap dua tahun untuk memperdalam sinergi antar both of which are designed to deepen the synergy among karyawan dan keluarga karyawan Astra terjalin dengan Astra employees and their families. Other engagement baik. Berbagai programengagement lain juga menjadi solusi programs serve to provide solutions in building strong untuk membina hubungan industrial yang berkualitas, di industrial relations, including Partnership Expedition, which antaranya Partnership Expedition sebagai program antara is a joint program between representatives of management perwakilan manajemen dan ikatan karyawan yang bertujuan and employee unions aimed to improve synergy, partnership untuk meningkatkan sinergi, partnership dan ownership and ownership in the work place. On 2018, a total of 369 di lingkungan kerja. Pada tahun 2018, terdapat 369 employees participated in Astra Mencari Bakat and total of peserta program Astra Mencari Bakat dan 45 orang peserta 45 employees participated in Partnership Expedition. Partnership Expedition. • Astra Employee Voluntary Program (AEVP) merupakan • Astra Employee Voluntary Program (AEVP) which is a social program aksi sosial yang melibatkan relawan dari karyawan action program involving volunteers from Astra Group Grup Astra. Terdapat 4 tujuan utama dalam AEVP: employees. There are 4 main goals in AEVP: Actualization, Actualization, Team Work, Emphaty, Creativity. Pada Team Work, Empathy, Creativity. In 2018, AEVP activities tahun 2018, kegiatan AEVP difokuskan pada rangkaian were focused on the development of Kampung Astra Berseri pengembangan Kampung Berseri Astra (KBA). Dimana (KBA). The volunteers were involved in the implementation para relawan diikutsertakan dalam pelaksanaan kegiatan of 4 pillar Sustainable Social Contribution activities. In Kontribusi Sosial Berkelanjutan 4 pilar. Pada tahun 2018, 2018, there were 108 employees from 131 registrants who tercatat 108 karyawan dari 131 pendaftar yang menjadi volunteered in AEVP at 9 Kampung Berseri Astra points in relawan dalam AEVP pada 9 titik Kampung Berseri Astra di Pramuka Island, Cibinong, Depok, Kebon Jeruk, Tangerang, Pulau Pramuka, Cibinong, Depok, Kebon Jeruk, Tangerang, South Kalimantan, East Nusa Tenggara, Central Java, and Kalimantan Selatan, Nusa Tenggara Timur, Jawa Tengah, Bali. dan Bali.
Beragam program dalam meningkatkan hubungan industrial Various programs to improve quality industrial relations yang berkualitas membuat karyawan memiliki tingkat resulting to high level of employee engagement as indicated keterikatan yang tinggi terhadap perusahaan sebagaimana by the results of the Employee Engagement Survey conducted ditunjukkan oleh hasil Employee Engagement Survey yang regularly, which also affects the turnover rate of employees in dilakukan secara berkala, yang juga berpengaruh terhadap Astra Group. tingkat turnover karyawan di Grup Astra. Program Employee Engagement | Employee Engagement Program
Survei Employee Pengembangan Perbaikan yang Identi kasi EVP Engagement berdasar EVP Berkelanjutan Identi cation of Employee Employee EVP-based Continuous Value Proposition Engagement Development Improvement Survey
Internalisasi Budaya Perusahaan Internalization of Corporate Culture Budaya korporasi Astra dibangun berdasarkan nilai-nilai Catur Astra’s corporate culture is built on the values of Catur Dharma Dharma yang dikembangkan dalam AstraManagement developed in Astra Management System (AMS). Internalization System (AMS). Internalisasi budaya dimulai sejak pertama kali of culture begins at the rst time employees participate in new karyawan bergabung melalui program orientasi karyawan baru. hire orientation program. While implementation at all levels of Sedangkan implementasi di seluruh jenjang organisasi terus the organization is evaluated and improved continuously. dievaluasi dan ditingkatkan secara berkesinambungan.
Pada 2018, kegiatan internalisasi budaya mencakup utamanya In 2018, cultural internalization activities mainly include the adalah pelatihan bagi para instruktur yang memegang training for instructors assigned as Catur Dharma Agent of jabatan sebagai Catur DharmaAgent of Change agar mampu Change to be able to play the role as a catalyst for corporate melaksanakan peran sebagai katalis budaya Perusahaan pada culture in each line of business. masing-masing lini bisnis. 56 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
People Roadmap People Roadmap
Menebar Inspirasi dan Menghargai Inovasi di InnovAstra ke-34 Spreading Inspiration and Appreciating Innovation at the 34 th InnovAstra
Dimulai pada 1980, InnovAstra adalah agenda tahunan Beginning in 1980, InnovAstra is an annual agenda which yang merupakan wadah tempat menampilkan kemampuan serves as a forum to showcase Astra’s ability to innovate and Insan Astra dalam melakukan inovasi serta memberikan give awards to the best innovators in Astra Group. penghargaan kepada innovator terbaik di Grup Astra.
Bagi Astra, inovasi adalah kunci utama agar bisnis dapat terus For Astra, innovation serves as the main key for businesses to tumbuh berkelanjutan. Inovasi tidak boleh berhenti berupa ide continue to grow in a sustainable manner. Innovation must namun harus diwujudkan, bahkan inovasi juga berlaku pada not stop in ideas only but must be realized, even innovation upaya untuk meningkatkan kinerja proses-proses yang sudah also applies to the efforts in improving the performance of berjalan, yang pada akhirnya bisa meningkatkan nilai tambah ongoing processes, which in turn could increase added value bagi pelanggan. for customers. Lebih dari | More than Jenis Inisiatif | Type of Initiatives 2018 2017 2016
Suggestion Systems 824,318 801,436 688,129 Quality Control Circle 10,829 9,921 9,203 8.2 juta | million Quality Circle Project 1,709 1,541 1,309 Business Performance Improvement 111 99 96 Proyek inovasi dari Innovastra sejak 1980 Value Chain Improvement 31 21 19 Innovation projects from Jumlah | Total 836,992 813,018 698,756 Innovastra since 1980
HUBUNGAN INDUSTRIAL INDUSTRIAL RELATIONS Astra membina hubungan kerja dengan karyawan secara Astra builds working relationships with employees in a synergy, sinergis, berdasarkan prinsip-prinsippartnership , saling based on the principle of mutual respect and shared objectives. menghormati dan shared objectives. Hubungan industrial dibina Industrial relations are managed by Corporate Industrial oleh Corporate Industrial Relations dengan berpedoman kepada Relations by referring to Astra Industrial Relations Strategic Astra Human Capital Management secara umum dan secara Initiatives (AIRSI). In addition engagement with employee khusus untuk compliance area dengan Astra Industrial Relations is always built with multiple initiatives (cross company and Strategic Initiatives (AIRSI). Selain ituengagement karyawan internal). Example of these initiatives are Employee Value juga terus dibangun dengan berbagai inisiatifcross ( company Proposition (EVP) Implementation and employee bonding maupun internal perusahaan). Inisiatif-inisiatif ini antara lain programs: Pekan Olahraga dan Seni Astra (PORSE Astra),Astra Employee Value Proposition (EVP), Pekan Olahraga dan Seni Mencari Bakat (AMB), Employee Day and Family Day.[103] Astra (PORSE Astra), Astra Mencari Bakat (AMB),Employee Day dan Family Day. [103]
Astra menghormati hak-hak karyawan, termasuk hak untuk Astra respects workers’ rights, including the freedom of berserikat. Terdapat ratusan serikat karyawan dengan berbagai organization. There are hundreds of employee organizations bentuk dan a liasinya yang mewakili kepentingan karyawan. with various forms and af liates to represent the interests Perusahaan-perusahaan dalam Grup Astra juga memastikan of employees. In every Astra Group company, there is agar komunikasi antara manajemen dan karyawan berjalan also a Bipartite Organization which serves as a media of baik dengan adanya Lembaga Kerja Sama Bipartit (LKS Bipartit), communication and consultation on matters relating to yang merupakan wadah komunikasi dan konsultasi mengenai industrial relations and employment. hal-hal yang berkaitan dengan hubungan industrial dan ketenagakerjaan. Laporan Keberlanjutan 2018 Sustainability Report ASTRA 57
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Untuk menangani keluhan maupun memfasilitasi perselisihan To manage complaints and facilitate labor disputes, Astra Group perburuhan, Grup Astra telah menerapkan prosedur serta has implemented procedures and provided feedback, so that umpan balik, sehingga karyawan memiliki saluran yang jelas employees have a clearly de ned channel when ling their saat mengajukan keluhan. Dengan mekanisme ini setiap isu complaints. Under this method, each labor issue can be resolved ketenagakerjaan dapat diberikan solusinya secara tepat, cepat in an appropriate, prompt and mutually bene cial method. dan saling menguntungkan.
Menghargai Individu dan Membina Kerja Respecting Individuals and Developing Sama Cooperation Kebijakan Astra untuk kesempatan yang setara telah ditetapkan Astra policies for equal opportunities have been established dalam Catur Dharma dan dituangkan dalam Kode Etik dan in Catur Dharma and are set out in the Code of Conduct and Peraturan Perusahaan. Setiap orang berhak diperlakukan Corporate Regulations. Everyone is entitled to be treated fairly dengan adil dan penuh rasa hormat tanpa melihat perbedaan and respectfully regardless of differences in age, race, religion, usia, ras, agama, keyakinan, jenis kelamin, hingga kondisi sik. belief, gender, or physical condition. Astra is against all forms Astra menentang segala bentuk diskriminasi dan memegang of discrimination and upholds the principle of humanity and prinsip kemanusiaan serta menghormati hak asasi manusia respects human rights in its management of human resources. dalam pengelolaan sumber daya manusia. Segala bentuk All forms of violation of this policy will be imposed with pelanggaran kebijakan ini akan ditindak sesuai dengan sanctions in accordance with company regulations. peraturan perusahaan.
Kesejahteraan dan Work Life Balance Welfare and Work Life Balance Renumerasi bagi karyawan ditetapkan berbasiskan konsep Remuneration for employees is determined based on the 3P 3P yaitu “Pay for Position“, “Pay for Person“ dan “ Pay for concept namely “Pay for Position”, “Pay for Person” and “Pay Performance“, sesuai dengan karakteristik industri dan bisnis for Performance”, according to the different industrial and yang berbeda. Pelaksanaan kebijakan renumerasi didasarkan business characteristics. The implementation of remuneration pada evaluasi kinerja periodik seseorang. policy is based on periodic performance evaluation of an individual.
Selain pendapatan tetap seperti gaji bulanan, ada pula variabel In addition to xed income such as monthly salary, there is lain yaitu bonus akhir tahun yang besarnya disesuaikan dengan also another variable, which is year-end bonus whose amount kemampuan perusahaan dan dibedakan berdasarkan kinerja commensurate with the Company’s ability and is differentiated masing-masing individu. Astra juga memberikan keleluasaan based on the performance of each individual. Astra also bagi karyawan agar aktivitas bekerja lebih mudah, sejahtera provides exibility for employees to facilitate business activities, dan berkembang. Manfaat lain yang diperoleh karyawan to prosper and to grow. Other bene ts received by Astra tetap Astra adalah tersedianya beasiswa untuk anak karyawan permanent employees include scholarships for high-performing golongan tertentu yang berprestasi dan penghargaan masa children within certain ranks and also awards for employees bakti karyawan [401-2] with certain years of service.[401-2]
Pada prinsipnya Astra menghargai hak-hak karyawan untuk In principle Astra respects the rights of employees to improve meningkatkan produktivitas untuk kemajuan bersama. Dalam productivity for mutual progress. Within this framework, Astra kerangka ini, Astra memfasilitasiworklife balance melalui facilitates work life balance through employee engagement program keterikatan antar karyawan seperti PORSE (Pekan programs such as Astra’s PORSE (Sports & Arts Week), Astra Olah Raga & Seni) Astra, Astra Mencari Bakat,Partnership Mencari Bakat, Partnership Expedition, Family Day, and others. Expedition, Family Day, and lain-lain. Acara ini melibatkan The event involves all employees with facilities such as nursery seluruh karyawan dengan fasilitas berupanursery room, klinik, room, clinic, tness center, library, sports hall, and other tness centre, library, sport hall, dan kegiatan lainnya untuk activities to express employees hobbies such as sports, arts and menyalurkan hobi karyawan seperti olah raga, seni dan budaya culture, and social actions for the environment and those in serta kegiatan peduli kepada lingkungan dan sesama yang need. membutuhkan. 58 ASTRA Laporan Keberlanjutan 2018 Sustainability Report
People Roadmap People Roadmap
Program Pensiun Pension Plan Astra mengikutsertakan setiap karyawan tetap dalam program Astra enrolls every permanent employee in Astra Pension Fund Dana Pensiun Astra (DPA) melengkapi program jaminan hari tua (DPA) program to complement the government’s retirement pemerintah. Program Persiapan Pensiun (Purna Bhakti) dimulai bene t program. The Retirement Preparation Program (Purna dalam rentang waktu dua tahun sebelum efektif masa pensiun Bhakti) commences within two years prior to the effective yang terdiri dari tiga tahap utama, yaitu:[404-2] retirement period comprising three main stages:[404-2] • Dua tahun sebelum memasuki masa pensiun dilakukan • Two years before retirement, the employee and his/her persiapan diri dan mental karyawan dan pasangannya spouse enter into self and mental preparation through a melalui program konseling untuk menghadapi perubahan counseling program to cope with changes in daily routine kegiatan rutinitas sehari-hari; activities; • Satu tahun sebelum masa pensiun dipusatkan pada program • One year before retirement, the program focuses on pengembangan kemampuan kewirausahaan dan keahlian developing entrepreneurial skills and expertise based on berdasarkan minat karyawan; employee interests; • Enam bulan sebelum masa pensiun adalah Masa • Six months before retirement, employee enters into the Persiapan Pensiun (MPP), di mana karyawan mulai dapat Pension Preparation Period (MPP), in which the employee meninggalkan pekerjaannya untuk mempersiapkan kegiatan begins to leave their jobs to prepare for activities after setelah masa pensiun kelak. retirement.
Best Company to Work for
Astra adalah salah satu dari 21 perusahaan Indonesia Astra is one of 21 Indonesian companies selected as the Best yang terpilih menjadi Best Companies to Work for in Asia. Companies to Work for in Asia. The award given by HR Asia Penghargaan yang diberikan oleh media publikasi HR Asia ini media publication is based on surveys conducted in China, berdasarkan survei yang dilakukan di Cina, Singapura, Hong Singapore, Hong Kong, Philippines, Malaysia, Taiwan, Vietnam Kong, Filipina, Malaysia, Taiwan, Vietnam dan Thailand. and Thailand.
Pada 2018, Astra melakukanbrand assessment bekerja sama In 2018, Astra conducted brand assessment in collaboration dengan Universum. Hasilnya Astra menduduki peringkat with Universum. As a result, Astra was ranked the second as kedua sebagaithe Most Attractive Employer bagi peserta the Most Attractive Employer for survey participants, who are survei yaitu mahasiswa perguruan tinggi yang menjadi target. targeted college students.
Dalam Jardines Human Capital Conference yang diadakan During Jardines Human Capital Conference held by Jardines oleh Jardines Matheson Group, Astra meraih penghargaan Matheson Group, Astra won the award as HR Team of the sebagaiHR Team of The Year dan program Expert Track Year, and Expert Track Initiative program implemented by Initiative yang diterapkan Astra memperoleh penghargaan Astra won the Best Talent Management program award. Best Talent Management program.
Apresiasi ini bukan menjadi pencapaian utama bagi Astra Such awards do not represent Astra major achievement but tetapi merupakan tonggak pencapaian dalam melakukan serves as a milestone in conducting People Development in People Development yang sejalan dengan tujuan perusahaan. line with the Company’s goals. Laporan Keberlanjutan 2018 Sustainability Report ASTRA 59
Introduction Portfolio Roadmap People Roadmap Public Contribution Roadmap Supporting Data & Information
Komposisi Karyawan Astra 2018 [102-8] Astra Employee Composition 2018
Berdasarkan Unit Bisnis Based on the Business Unit 9% 24% 226,140 Jumlah karyawan Grup Astra per 31 Desember 2018 2018 Astra Parent Astra Group’s number of employees 9% per 31 December 2018 Subsidiary 57% Associate
Joint Venture
Berdasarkan Jenis Kelamin Berdasarkan Status Based on the Gender Based on the Status 12% 0.1%
26.1%
2018 2018 Kontrak 73.8% Contract Perempuan Tetap 88% Female Permanent Laki-laki Ekspatriat Male Expatriate
Berdasarkan Pendidikan Berdasarkan Usia Based on the Education Based on the Age 1% 8.4% 0.4% 16% 16% 21.2% 28.5%
7% SD/SMP Primary/Junior High School SMA Senior High School 18 s.d | to <25 2018 D3 2018 25 s.d | to <35 Associate Degree S-1 35 s.d | to <45 Undergraduate 60% 45 s.d | to <55 S2/S3 41.5% Post Graduate 55+