Original: May 2014 Updated: October 2014

Transdev CASE STUDY Australasia Sowing the seeds of safety: Growing a healthy safety culture

Fleet Size: 1,870+ vehicles and vessels

Staff: 5,200+

NRSPP national road safety

PARTNERSHIP program

NRSPP national road safety

PARTNERSHIP program NRSPP CASE STUDY national road safety

PARTNERSHIP program

Organisation: Australasia Fleet Size: 1,870+ NRSPP Staff:5,200+ national road safety

PARTNERSHIP program Case Study: Sowing the seeds of safety: Growing a healthy safety culture

Key Outcomes: Developing a strong safety culture requires the integration of clearly expressed safety standards, objectives, and responsibilities into every area of the business and its operations Culture is created and sustained by the beliefs and values of an organisation – shared by leadership and its staff – and sets the environment employees operate in Senior leadership and a network of safety professionals is essential in driving safety improvements and ensuring safety is a continual topic of conversation Safety campaigns that frame safety as a personal concern for all individuals help to engage staff and instil a shared sense of responsibility Rewarding individual contributions to safety promotes safe work practices and encourages staff to actively recognise safety excellence among peers A healthy safety culture benefits the organisation, its staff, customers and clients and contributes to an improved safety record and improved business performance

Synopsis: Transdev’s commitment to making safety a priority within its business has generated a healthy internal safety culture and a shared sense of responsibility among its staff. The benefits of a strong safety culture include reduced lost-time injuries, greater awareness of risk, an improved safety record, and a better outlook for the future of the company, staff and customers.

May 2014 | 2 NRSPP CASE STUDY national road safety

PARTNERSHIP program

About Transdev Safety Starts With Culture Change Transdev is a leading international transport company Five years ago, Transdev embarked on an ambitious that operates 50,000 vehicles and vesselsNRSPP in 21 plan to revolutionise safety within its business. The countries across five continents. national roadrealisation safety that a major change was needed in Transdev Transdev’s ambition is to be the trusted partner of Australasia’s approach to safety was spurred by a clients and customers by pioneering in mobility. lacklustre performance, an unenviable safety record and a serious accident at an international counterpart. In Australasia, Transdev has been operatingPAR passengerTNERSHIP The decision was reinforced by feedback from transport services since 1998, with five modesprogr of employeesam and stakeholders. transport operating in eight distinct locations across and New Zealand. Its operations include , At the conclusion of its five-year strategy to drastically rail, light rail and ferry for , and coaches improve safety within its business, Transdev can now for resource sector employees. The Australasian proudly say that safety is at the core of everything it business employs more than 5,200 staff and operates does, with safety as the first pillar of its six-pillar business a fleet of more than 1,870 vehicles and vessels. strategy. It is a continuous effort – from local drivers, mechanics and engineers through to the company’s senior executives and CEO. The safety of its teams and its customers is paramount, and Transdev now has the safety record to prove it. The first step in Transdev achieving the desired improvement in safety performance was overcoming some key challenges: the capability of its safety and management functions, the lack of a positive track record to refer to or build upon, and the simple fact that culture change doesn’t happen overnight – it takes time.

Sowing the Seeds of Safety Safety is not just talked about at Transdev, it is actively lived day-to-day in every area of the business. Transdev has achieved this by integrating safety elements into all aspects of its business, through: Strategic framework Staff engagement Leadership roles Development and training Operational improvements Policies, processes and procedures Accreditation Industry stakeholder partnerships Community engagement Business performance

May 2014 | 3 CASE STUDY May 2014 | 4 May

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am am to quality investigations, and using the findings to and using the findings qualityto investigations, of its bus services. the safety improve Staff Innovation leadersto be safety actively encouraged are Staff Transdev’s of such, many As within their business. its been devised by have innovations safety mechanics of four a team WA, In employees. own a of refuelling the hazard a solution to developed transfer of a fuel design Their innovative bus in traffic. the risk of manual handling has reduced pump device trafficinjuries oncoming and the risk of being hit by when staff performroad. refuelling on the risk of workers a lower to translates This productivity injuries and increased incompensatable extremely solutions were The refuelling. on-road faster and hazards the identified controlling in effective hazard.each with the risksassociated initially reducing Australasia Transdev the awarded were mechanics The Innovation. Safety for Golden Award Star is in its third year of holding year Queenslandits third is in Transdev using and competency of drivers training assessment use a coaches These coaches. training dedicated including state-of-the-art of technologies, range IT on their drivers for feedback provide that systems or improvement. focus performance for and areas in bus safety, improvement continuous achieve To into investigations conductit is critical to thorough actions put in place the causes, identify to incidents of effectiveness and monitor a repeat, prevent to of an incident the release these actions. Following Victoria Safety Transport report 2014, in investigation bus business Transdev’s commended commitment on demonstrating team and its safety TNERSHIP TNERSHIP progr progr R R tional road safety tional road tional road safety tional na na PA PA NRSPP NRSPP difficult or dangerous to pull in and out of. and out to pull in difficult or dangerous Transdev’s Queensland bus business held operational Transdev’s and en route hazards identify to campaigns focus were visibilitypoor like that issues with deal stops and bus business has developed a dedicated On Road a dedicated bus business has developed feedback give to who ride with drivers Team Assurance 2013,in driving;and, safe including fronts, several on identify any areas that may require enhancement. require may that areas any identify that Transdev underway are across Multiple initiatives frequency collision and risk. on reducing Itsfocus NSW focus on corrective and preventative actions. A robust and preventative on corrective focus all ensure to has been implemented auditing system fine-tunedto tested, and tracked are OHS processes their ideal management; monitors, evaluates and evaluates monitors, their ideal management; performance; reporting, and facilitates improves that processes auditing and reviewing investigating, compliance is translated into an integrated system an integrated into is translated compliance to the unique all hazards identifies proactively that workplace; undertakes identify risk to assessments are expected to carry expected to are out their roles. legislative WA, in bus operations Transdev’s At staff induction programs, and safety and behavioural and safety staff induction programs, in integrating fundamental are policies and procedures of the the daily operations principles into safety staff the way a vital guide for provide They business. Safety Culture ‘on the Ground’ ‘on Safety Culture and crisis management reportingSafety systems, reasons that help motivate them to stay safe at work. at safe stay to them motivate help that reasons light on safety, encouraging staff at all levels of theat all levels staff encouraging safety, on light health and to special thought give to organisation reflect on the personal and to in their business safety Transdev’s participation in Safe Work Australia’s Safe Australia’s Work participation in Safe Transdev’s Month further shine a the business to allows Work Safe Work Australia Month Australia Work Safe CASE STUDY May 2014 | 6 May

am am great organisations are differentiated by the culture differentiated are organisations great said Safe Work underpinning what they do,” and values left) the (below in presenting CEO Rex Hoy Australia Jonathan. to Award Jonathan Metcalfe’s safety leadership Jonathan Metcalfe’s Australia Safe recognised by Work was Safetywith the annual Ambassador of in 2013. Award the Year who leads by an individual recognises award The highlight the importance to example safe of a improve others to and encourages environment working safety. health and work keeping to for his commitment recognised Jonathan was services and for safe, of Transdev’s and users his workers driving cultural in and influence his passion, innovation “Driving his change and safety within Transdev. reform that is the philosophy safety for excellence motivation

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na na PA PA NRSPP NRSPP cultural changes by enhancing the engagement of staff of staff engagement the enhancing by changes cultural in thinking about safety. within the business as the “Walk the Talk”. It Talk”. the “Walk within the business as the for initiative successful has been a tremendously positive and has created members and executives team with local business team members. These includeThese members. with local business team workplaces and Transdev’s experiencing hand first knownis This perspective. safety a from them reviewing lead in safety in the business. in the lead in safety and Jonathan scheduled where Regular visits are conversations engage in safety team the executive setting safety as a key component of all the executive of all the executive as a key component setting safety and encouraging each year performance reviews team’s be taking be seen to to thethe team CEO Jonathan Metcalfe ensures Metcalfe CEO Jonathan Australasia Transdev by all staff for front-of-mind remains safety that Leading Growth from the Top from the Growth Leading safety strategy, communications, and training. communications, safety strategy, at Transdev to take out three awards from over 150 over from awards out three take to at Transdev achievement a tremendous nominations which was safety from experts recognition and great for our the Judges’ Choice Award for the most outstanding Award Choice the Judges’ health and safety in work chosen fromachievement privileged were We among the category winners. Communication of a Safety Message and thenCommunication award the overall won also Australasia Transdev is This Award. Pinnacle in WHS, the for excellence awards. Transdev Queensland won the National Queensland won Transdev awards. Transdev Program; for Best WHS Training Award for Best Highly Commended was Australasia At the National Safety Awards of Excellence (run by of Excellence the National SafetyAt Awards announcedthe National Safety of Australia) Council three won on 15 October 2014, Transdev in Transdev wins three awards at the National wins three awards Transdev 2014 of Excellence Safety Awards CASE STUDY May 2014 | 7 May am am Safety Charter with safety to its commitment cemented Transdev Transdev of the official signing the 2013 launch and not only signed which was Charter, Safety Australasia but the global and leadership team the executive by The join the pledge. asked to who were CEOs, regional the to CharterSafety the entrance at has pride of place in all officesare displayed and copies and head office and New Zealand. Australia depots across TNERSHIP TNERSHIP progr progr R R tional road safety tional road tional road safety tional na na PA PA NRSPP NRSPP by its own employees. its own by Many of Transdev’s safety of Transdev’s Many been devised have innovations drive safety policies, procedures, and initiatives, and and initiatives, procedures, policies, safety drive topic conversation is a continual safety that ensure the business.throughout Transdev has also established a network has also established of safety Transdev and Australia managers in all of its businesses across to with staff managers work These New Zealand. numerous improvements in its operations and in its operations improvements numerous and consolidating teams safety invigorating processes, safety. to commitment Transdev’s continued improvement. improvement. continued a key building block was of the role creation The driving by culture safety Transdev’s in enhancing and coordinated message to be promoted to be promoted message to and coordinated reduction, risk focus on best practice, with a staff, andcommunication, effective collaboration, strong of Director Safety, Quality & Risk Management. This Quality & Risk Management. Safety, of Director an at is represented safety that position ensures and enables a consistent leadership level executive Managing the Safety Landscape to its commitment demonstrated Transdev In 2013, the position creating taking next by the to safety level CASE STUDY

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ROD MAULE ROD Director Safety, Quality & RiskDirector Safety, Management [email protected] Got a question? further provide to is happy Transdev may questions that or answer information its in developing organisation help your culture. safety own Contact am am Final Thoughts Final to continue ahead to is plenty of work there While of the rewards is reaping Transdev safety, improve Transdev culture. safety a strong grow its effortsto and productivity safer are customers and employees impacting accidents with fewer improve to continues performance of staff. the wellbeing and Staff Engagement Staff Opinion Survey showed 2013 Employee Transdev’s of staff satisfactioncompany’s with the high levels activities, with and its related safety to commitment score perception the highest positive receiving safety drivers. other engagement all (73%) over the SurveyItsCommunications revealed Staff 2013 Me’ With Starts‘Safety the of overwhelming success staff engagement of levels high showing campaign, returned campaign The the organisation. across allover staff by of recollection the highest levels 88% with and initiatives, programs communications of participants in the 2013 campaign identifying the survey. TNERSHIP TNERSHIP progr progr R R tional road safety tional road tional road safety tional

na na PA PA NRSPP NRSPP culture, the business hasculture, rewards. reaped many At the end of Transdev’s the end of Transdev’s At to improve strategy five-year its safety performance and safetyestablish a robust and 2013. Lost Time InjuryTime Reductions Lost reduction than 80% a of more show figures LTIFR 2009 between operations overall Transdev’s across Transdev Australasia was a much smaller business. was Australasia Transdev 33% on 2012 results. In addition, the 87 collisions33% on 2012 results. number the lowest 2013 was in December recorded 2011, when December since in a month of collisions vehicle and vessel collisions across the business. across collisions and vessel vehicle 1.4 per 100,00 km at for were collisions Vehicle than more down 2013, with some operations Vehicle Collision Reductions Collision Vehicle reduction in the number of a strong 2013 saw its safety performanceits safety safety and establish a robust rewards. many has reaped the business culture, led the way in nurturingled the way of safety a thriving culture the business. throughout to improve five-year strategy Transdev’s of end the At supporting staff and endorsingto and listening work seek out safer activities continually that has team executive Australasia’s Transdev practices, Harvesting Results approach a concerted and comprehensive Through with performance, together safety its improving to