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THE NEW ISO 9001, ISO 14001 and ISO 45001 REQUIREMENTS 5.1 - Leadership & Commitment

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THE NEW ISO 9001, ISO 14001 and ISO 45001 REQUIREMENTS 5.1 - Leadership & Commitment SAFER, SMARTER, GREENER BUSINESS ASSURANCE THE NEW ISO 9001, ISO 14001 AND ISO 45001 REQUIREMENTS 5.1 - Leadership & Commitment VIEWPOINT ESPRESSO 1/2016 DEAR READER, In this work, all of ISO’s management systems standards are being aligned to a common The much anticipated new standards framework, including a High Level Structure ISO 9001 and ISO 14001 were (HLS) with common clauses, text and terms, and definitions. Naturally, ISO 45001 is adapting this released last year. Development framework as well. continues of the Occupational Health and Safety standard, ISO 45001(this When it comes to the requirement on Leadership survey is based on the DIS version), & Commitment, how compliant do companies certified to one or more of the three standards which will replace OHSAS 18001:2007 think they are and what parts of this requirement when released. may be the most challenging to implement for top managers? Compared to the requirements Primary objectives for the International examined so far, companies perceive a higher Organization for Standardization (ISO) are to degree of compliance. 25% of the companies align and improve how their standards support certified to the quality and/or environmental companies in building sustainable business standards indicate compliance. For OHSAS 18001 performance. The big question for certified certified companies, 39% say they are compliant. companies and organizations is how compliant they already are to new requirements and how to Turn the page to find out what is behind these meet them. numbers and which behaviors and activities companies think will be the most challenging for In this issue of the Espresso Survey, we investigate their top management to implement. clause 5.1 Leadership & Commitment. Previous surveys have focused on the requirements 4.1 Understanding the organisation and its context; 4.2 Understanding the needs and expectations of interested parties; and requirement 6.1 Actions to address risks and opportunities. ■ The Viewpoint Espresso is our way of sharing with you what your THE peers think and how they are moving on hot topics. Our hopes VIEWPOINT are that what we share may trigger some curiosity, improved understanding and possibly action on select topics. ESPRESSO ■ This is an extended initiative of ViewPoint, our customer community. While the main ViewPoint surveys provide in-depth analyzes, the ViewPoint Espressos are meant to be more agile, providing a concentrated injection of insight. ■ Previous initiatives can be found here: dnvgl.com/assurance/viewpoint VIEWPOINT ESPRESSO 2 THE REQUIREMENT IN FOCUS ARE COMPANIES ALREADY Clause 5.1 in ISO 9001:2015, ISO 14001:2015 and COMPLIANT WITH 5.1? ISO 45001 requires top management to demonstrate leadership and commitment to the company’s management system. On a scale 1 to 10, where 1 is NOT COMPLIANT AT ALL and 10 is FULLY Respondents are customers with a certified quality, COMPLIANT, to what extent do you consider your organization already environmental and/or occupational health and compliant with 5.1? safety management system. The latter are new to the Espresso Survey as we now have the draft version of ISO 45001. 2% 2% 3% 4% 9% 12% 17% 25% 17% 9% ISO 9001 30% 25% 20% 15% 10% 5% 0% 1 2 3 4 5 6 7 8 9 10 11% 42% 26% 1% 1% 3% 8% 15% 12% 14% 21% 12% 13% ISO 14001 30% 25% 20% 15% 10% 5% 0% 1 2 3 4 5 6 7 8 9 10 13% 35% 25% 0% 2% 0% 2% 6% 3% 20% 27% 23% 17% ISO 45001 30% 25% 20% 15% 10% 5% 0% 1 2 3 4 5 6 7 8 9 10 4% 46% 39% VIEWPOINT ESPRESSO 3 WHAT ARE THEY SAYING? ■ The OHSAS 18001 certified companies stand out ■ Those reporting they are somewhat compliant with 39% indicating full compliance (respondents number 42% for ISO 9001, 35% for ISO 14001 and with rating 9 and 10). 46% for OHSAS 18001 (vs a range of 39-44% in previous surveys). ■ For the other two standards, 26% of the ISO 9001 certified companies say they are fully compliant ■ On average, 10% of the ISO 9001 and ISO 14001 and 25 % of the ISO 14001 certified companies. certified companies indicate that they are not This is higher than in previous surveys, where full compliant (respondents with rating 1 to 4) against compliance percentages ranged between 11-17%. 17-21% in past surveys. For OHSAS 18001 certified companies, this number is much lower (4%). WHAT DO WE THINK? Clause 5.1. Leadership & Commitment is and formal channels for employee participation. intended to drive accountability. It requires top Moreover consequences of not complying may management to demonstrate leadership and be severe and measures must therefore be commitment with respect to the management implemented. Companies who choose to work system. This represents an intentional shift in through a certified occupational health and safety thinking from management towards leadership. system will therefore most likely already have It strengthens the emphasis and expectations to management commitment and practices in place top management to take accountability for the to cope with some of the new requirements in 5.1. effectiveness of the management system and its ability to ensure achievement of intended results. When looking at the total distribution, we see that the percentages of those who respond to be far The general feeling seems to be that companies from compliant (scores 1 to 4) are significantly have better control of this requirement than lower for 5.1 than for the other new requirements others previously surveyed. Exceptional efforts we have surveyed. For quality the total is 11%, to become compliant seem not to be necessary. for environment 13% and for occupational health Given its nature, this requirement is possibly and safety only 4% report to be non-compliant. perceived as more familiar territory compared to In previous surveys, this range was between 17 other new requirements. and 21%, confirming the conclusions that overall companies feel to have a much higher degree of Interestingly, we see that for ISO 45001, the compliance when it comes to this requirement. percentage of those indicating full compliance is significantly higher than for the other two standards (39% vs 26% and 25%). PREVIOUS ESPRESSO SURVEYS TOPICS ■ 4.1 Understanding the organisation and its This could be because legislation around labor context. practices, including the assurance of healthy ■ 4.2 Understanding the needs and and safe working conditions for employees, is expectations of interested parties and prevalent. There is legislation in many countries requirement. triggering broad management involvement ■ 6.1 Actions to address risks and opportunities. VIEWPOINT ESPRESSO 4 THE REQUIREMENT IN FOCUS HOW WILL COMPANIES MEET 5.1 Clause 5.1 in ISO 9001:2015, ISO 14001:2015 and IN THE FUTURE? ISO 45001 requires top management to demonstrate leadership and commitment to the company’s Top management shall demonstrate leadership management system. and commitment with respect to the Management Respondents are customers with a certified quality, System by a set of behaviours and activities listed environmental and/or occupational health and below. Please indicate up to four behaviours or safety management system. The latter are new to the activities which are likely to be the most challenging Espresso Survey as we now have the draft version of ones to implement for the top management in your ISO 45001. organization. ISO 9001 Promoting the use of the process approach and risk based thinking* 41% Ensuring the integration of the QMS requirements into the organization’s 36% business processes Engaging, directing and supporting persons to contribute to the 32% effectiveness of the QMS Taking accountability of the effectiveness of the QMS 32% Ensuring that the policy and objectives are established for the QMS and 29% are compatible with the context and strategic direction of the organization Ensuring that the resources needed for the QMS are available 28% Supporting relevant management roles to demonstrate leadership for their 27% areas of responsibility Communicating the importance of effective QMS and of conforming to its 25% requirements Promoting continual improvement 23% Ensuring that the QMS achieves its intended results 20% None of the above 7% Don’t know 4% *Standard specific requirement for ISO 9001 only. WHAT ARE THEY SAYING? ■ Promoting the use of the process approach ■ The three runner-up challenges are Ensuring and risk based thinking is considered the most the integration of the quality management challenging (41%). Note that this requirement is system (QMS) requirements into the unique to the ISO 9001 standard. organization’s business processes (36%); Engaging, directing and supporting persons to contribute to the effectiveness of the QMS (32%); and Taking accountability of the effectiveness of the QMS (32%). VIEWPOINT ESPRESSO 5 ISO 14001 Ensuring the integration of the EMS requirements into the organization’s 44% business processes Taking accountability of the effectiveness of the EMS 34% Communicating the importance of effective EMS and of conforming to its 33% requirements Ensuring that the policy and objectives are established for the EMS and are 33% compatible with the context and strategic direction of the organization Supporting relevant management roles to demonstrate leadership for their 27% areas of responsibility Ensuring that the resources needed for the EMS are available 25% Engaging, directing and supporting persons to contribute to the 25% effectiveness of the EMS Ensuring that the EMS achieves its intended results 22% Promoting continual improvement 19% None of the above 8% Don’t know 4% WHAT ARE THEY SAYING? ■ Ensuring the integration of the environmental of an effective EMS and of conforming to management system (EMS) requirements its requirements (33%); and Ensuring that into the organization’s business processes is the environmental policy and objectives are highlighted by 44% as most challenging.
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