Strategy, Governance and Engagement………………………………………………………………
Contents Chairman’s Letter………………………………………………………………………………………………….pag. 2 Strategy, Governance and Engagement………………………………………………………………. “ 4 United Nations Goals and Issues………………………………………………………………………… “ 36 Human Rights Implementation (principles n° 1 and 2)………………………………………… “ 46 Labour Principles Implementation (principles n° 3, 4, 5 and 6)………………………..…… “ 76 Environmental Stewardship Implementation (principles n° 7, 8 and 9)…………………… “ 105 Anti-Corruption Implementation (principle n° 10)………………………………………………...... “ 132 Value Chain Implementation…………………………………………………………………………………. “ 148 Telecom Italia Spa - Independent Report on the Limited Assurance Engagement of The Sustainability Report…………………………………………………………………………………. ” 156 Chairman’s Letter1 While the economic scenario remains contradictory, experiencing a succession of rises and falls, one phenomenon continues unabated: the spread of communication technology. The International Telecommunication Union estimates that 90% of the world’s population is now within the range of a mobile telephone network, with over 5 billion active lines joining the 1.2 billion fixed lines. There are now over two billion Internet users populating the Web (almost 58% of them in emerging countries), gradually evolving from simple users of communication tools into citizens of a digital society that uses the Web to work, come together, circulate ideas and projects, create companies, produce culture, discuss politics, values and religious beliefs. These technologies are shaping new lifestyles and relationships and reorganizing economies wounded by the recession. In extreme but not rare cases, these technologies provide the momentum and support for people to demand freedom and reform, as the experiences of the past few months have demonstrated in North Africa and the Middle East. With its networks, products and technological solutions, Telecom Italia is fully involved in this global process aimed at building a digital economy and society, which form the basis for the greater prosperity of current and future generations.
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