Determine and Record Customer/Vehicle Owner Information. Identify and Record Vehicle
Determine and record customer/vehicle owner information. Identify and record vehicle identification number (VIN) information, including nation of origin, make, model, restraint system, body type, production date, engine type, and assembly plant.
Lesson Plan for
CRT 101
DAMAGE ANALYSIS, ESTIMATING AND CUSTOMER SERVICE
Course HS Title: / Damage Analysis, Estimating And Customer Service / Program:KCTCS Courses included in HS Title: (Lesson is prepared for course highlighted.)
KCTCS Course No. / KCTCS Course Title
Introduction/Context / This lesson will instruct the student on how to determine and record customer/vehicle owner information, and identify and record vehicle identification number (VIN) information, including nation of origin, make, model, restraint system, body type, production date, engine type, and assembly plant. Knowledge of these techniques and the skills required to correct problems associated with this task are necessary for a student to acquire if they wish to compete for high paying, high skilled jobs in a Collision Repair Facility. Entry level technicians need to be able to perform this task to 100% accuracy. Incorrectly performing this task can lead to an automobile accident or create customer satisfaction issues.
Prepared By / School / Date:
Grade Level / No. Students / No.IEP's: / Lesson Length:
Task
Determine and record customer/vehicle owner information.
Identify and record vehicle identification number (VIN) information, including nation of origin, make, model, restraint system, body type, production date, engine type, and assembly plant.
No. / Objective
1 / Given the proper tools and instruction, the student will be able to determine and record customer/vehicle owner information, Identify and record vehicle identification number (VIN) information, including nation of origin, make, model, restraint system, body type, production date, engine type, and assembly plant, and pass a written test covering the task with 100% accuracy.
Connections:
New Common Core:RST 11-12-2
RST 11-12-3
New Common Core Technical
TD-SYS-1
TD-OPS-3
Skills Standards:
OC002
EG011
INSTRUCTIONAL MATERIALS/TECHNOLOGY
Teacher Designed Materials and Other Handouts
Textbooks and Workbooks
Various / Damage Analysis and Estimating / Third / Delmar / 17
Equipment
Content/Presentation/Demonstration Outline
Tell them that prior to making a complete physical damage appraisal, they must record the following customer information:
* Name
* Home address
* Home phone number
* Work phone number
Let them know that insurance information should also be obtained. The following insurance information is useful:
* Insurance company name
* Claim representative’s name
* Claim representative’s phone number
* Claim number
Tell them that they must also record complete vehicle information, including license plate information and vehicle identification number (VIN). Explain that the VIN identifies make, model, year, engine type, and body type. Let them know that other information labels located on the body provide information on production date, trim level, paint code, transmission, and mileage.
Instruct students to identify and record all options. Let them know that although some options may not appear to be involved with the repairs, a complete list will help if they become important later when working with collision repair data. Tell them all options are also important when an actual cash value (ACV), the expected selling price of a vehicle prior to the loss, is needed.
Applications/Practice
Evaluation and feedback Prior to Testing or Lab Work
STUDENT ASSESSMENT:(Assess student progress with performance criteria.)
IMPACT--Reflection/Analysis of Teaching and Learning: (How did students’ progress in relation to the state objectives? Was the instruction successful? Analyze samples of student work particularly that which is unsatisfactory, for the purpose of planning further instruction.)
REFINEMENT--Lesson Extension and Follow-up: (To be filled in as the lesson is modified during initial planning and/or during the teaching learning process.)