<p> Determine and record customer/vehicle owner information. Identify and record vehicle identification number (VIN) information, including nation of origin, make, model, restraint system, body type, production date, engine type, and assembly plant. Lesson Plan for CRT 101 DAMAGE ANALYSIS, ESTIMATING AND CUSTOMER SERVICE Course HS Title: Damage Analysis, Estimating And Customer Service Program: KCTCS Courses included in HS Title: (Lesson is prepared for course highlighted.) KCTCS Course No. KCTCS Course Title</p><p>Introduction/Conte This lesson will instruct the student on how to determine and record xt customer/vehicle owner information, and identify and record vehicle identification number (VIN) information, including nation of origin, make, model, restraint system, body type, production date, engine type, and assembly plant. Knowledge of these techniques and the skills required to correct problems associated with this task are necessary for a student to acquire if they wish to compete for high paying, high skilled jobs in a Collision Repair Facility. Entry level technicians need to be able to perform this task to 100% accuracy. Incorrectly performing this task can lead to an automobile accident or create customer satisfaction issues. Prepared By School Date:</p><p>Lesson Grade Level No. Students No.IEP's: Length:</p><p>Task Determine and record customer/vehicle owner information. Identify and record vehicle identification number (VIN) information, including nation of origin, make, model, restraint system, body type, production date, engine type, and assembly plant.</p><p>N Objective o. Given the proper tools and instruction, the student will be able to determine and record customer/vehicle owner information, Identify and record vehicle identification number (VIN) 1 information, including nation of origin, make, model, restraint system, body type, production date, engine type, and assembly plant, and pass a written test covering the task with 100% accuracy.</p><p>Connections: New Common Core: RST 11-12-2 RST 11-12-3 New Common Core Technical TD-SYS-1 TD-OPS-3 Skills Standards: OC002 EG011 INSTRUCTIONAL MATERIALS/TECHNOLOGY </p><p>Teacher Designed Materials and Other Handouts</p><p>Textbooks and Workbooks Author Title/ISBN No. Edition Publisher Pages Various Damage Analysis and Estimating Third Delmar 17</p><p>Equipment Quantity Item Source</p><p>Content/Presentation/Demonstration Outline Instruct students on how to determine and record customer vehicle owner information. Tell them that prior to making a complete physical damage appraisal, they must record the following customer information: * Name * Home address * Home phone number * Work phone number Let them know that insurance information should also be obtained. The following insurance information is useful: * Insurance company name * Claim representative’s name * Claim representative’s phone number * Claim number Tell them that they must also record complete vehicle information, including license plate information and vehicle identification number (VIN). Explain that the VIN identifies make, model, year, engine type, and body type. Let them know that other information labels located on the body provide information on production date, trim level, paint code, transmission, and mileage. Instruct students to identify and record all options. Let them know that although some options may not appear to be involved with the repairs, a complete list will help if they become important later when working with collision repair data. Tell them all options are also important when an actual cash value (ACV), the expected selling price of a vehicle prior to the loss, is needed.</p><p>Applications/Practice 1 Refer to content</p><p>Evaluation and feedback Prior to Testing or Lab Work 1 Objective 1. / Formative assessment / Instructor will observe students as they practice the procedure to assure correct procedure and safety practices are being followed. A checklist will be utilized to chart student progress on the task. Questioning techniques will be utilized as necessary to demonstrate student comprehension / Adaptations and/or accommodations for special needs students will be added if required.</p><p>STUDENT ASSESSMENT: (Assess student progress with performance criteria.) Objective 1 / Summative assessment / written test questions on stated objective / adaptation and / or 1 accommodations for special needs students will be added if required</p><p>IMPACT--Reflection/Analysis of Teaching and Learning: (How did students’ progress in relation to the state objectives? Was the instruction successful? Analyze samples of student work particularly that which is unsatisfactory, for the purpose of planning further instruction.)</p><p>REFINEMENT--Lesson Extension and Follow-up: (To be filled in as the lesson is modified during initial planning and/or during the teaching learning process.)</p>