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SERVQUAL
Benchmarking: an International Journal Benchmarking: an International Journal
SERVQUAL and SERVPERF: a Review of Measures in Services Marketing Research by Mohd
Using SERVQUAL Method to Assess Tourist Service Quality by the Example of the Silesian Museum Established on the Post-Mining Area
The Components of Service Quality an Application to the Transportation Industry in Portugal Abstract
Applying Servqual to the Banking Industry
Using SERVQUAL: a Framework for Determining and Prioritizing Critical Factors in Delivering Quality Services for the Mobile Operator
A Customised Scale for Measuring Retail Service Quality in a College Shop: a Context Specific Approach
Adapting the PZB Service Quality Model to Reputation Risk Analysis and the Implications for Corporate Communication
Using the SERVQUAL Model to Assess Service Quality and Customer Satisfaction
The Service Quality Dimensions That Affect Customer Satisfaction in the Jordanian Banking Sector
Consumers Evaluation of Retail Store Service Quality and Its Impact on Future Consumption Behaviour in India
Service Quality Perspective and Customer Satisfaction: — Xingya Technical Communication Company
An Analysis of the Impact of Service Quality on Satisfaction, Value, And
A Conceptual Paper on SERVQUAL-Framework for Assessing Quality of Internet of Things (Iot) Services
SERVQUAL on Brand Image and Relationship Equity
Apply the SERVQUAL Instrument to Measure Service Quality for the Adaptation of ICT Technologies: a Case Study of Nursing Homes in Taiwan
The Relationship of Service Quality to Client Satisfaction and Firm/Client Conflict Carl L
Measuring Retail Service Quality: a Replication Study
Top View
A Comprehensive Model of Customer Satisfaction in Hospitality and Tourism
The Efficacy of Servqual Constructs to Code Online Hotel Guest Reviews: a Content Analysis Karl Titz Dr
10 Years of Service Quality Measurement: Reviewing the Use of the Servqual Instrument*
Applying the SERVQUAL Model to Describe the Satisfaction of The
Application of the SERVQUAL Model to Evaluate the Quality in the Transportation Service in Morelia, Mexico•
A Gap Analysis Usman Ahmad Qadri* National University of Modern Language, Officer Grade –III, the Bank of Punjab, Lahore, Pakistan
Next Steps in SERVQUAL - Adjusting to Digitalization of Services
An Adaptation of SERVQUAL for Events Evaluation: an Environmental Sustainability Addon
SERVQUAL: a Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality
Testing the SERVQUAL Scale in the Business-To-Business Sector: the Case of Ocean Freight Shipping Service
Measuring Customer Satisfaction Using Servqual Model – an Empirical Study 1Dr
Service Quality Measurements: a Review
The SERVQUAL Measuring Instrument Applied in Assessing “Service Quality and Customer Satisfaction” Case of Norrlands Universitets Sjukhuset- Umea
"Servqual" Theory and Improvement Process to Improve Service Quality and Guest's Satisfaction
Validation of SERVQUAL Model in Relation to Customer Loyalty: Evidence from Fmcgs in Pakistan
A Conceptual Framework for Understanding E-Service Quality: Implications for Future Research and Managerial Practice
Effect of Service Quality and Price Perception on Corporate Image
Information Systems Service Quality Measurement: the Evolution of the SERVQUAL Instrument