State of Tennessee Electrical Wiring Permits: SERVICES Wiring Permits can be obtained at the Erwin Utilities’ Office. * Electricity, Water, & Sewer

Inspection Fee Schedule: * Security Lights, Parking Lot Lights, and Temporary Service (61-200 amp) $35.00 Floodlights Rough-In $35.00 Footer Ground Permit $35.00 * Erwin Utilities' Incentive for Construction of Service Release (fee is based on service size) an Electric New Home Service Change $35.00 & up Re-Inspection, if necessary $35.00 & up * Heat Pump Financing for New and Existing Permit Fee $ 5.00 Homes Final: 61-200 amp $35.00 201-400 amp $40.00 * Electric Water Heater Rebate Program 401-600 amp $50.00 * Paperless Billing/E-Bill 601-1000 amp $90.00 1001 amp & higher negotiated with State Deputy * Online Bill Pay Electrical Inspector * Budget Billing Electrical Inspections: Electrical services cannot be provided until an approved electrical inspection * Residential Meter Base Surge Protection is complete. Inspections are made by the State of Tennessee Deputy Inspector. It is the responsibility * Bank Draft of the Customer to call the Deputy Inspector to schedule an inspection. * Social Security Recipient Due Date Adjustment Inspector: Raymond Keene (423)547-8646 or (423)727-1813 * Green Power Switch

Town of Erwin Building Inspections: * Poles for Mobile Home/Camper & Other A Certificate of Occupancy from the Town of Erwin Services Building Inspector is required for all new structures requiring Electric, Water, and Wastewater services * Underground Service inside the city. It is the responsibility of the Customer to call the Town of Erwin Building * Good Samaritan Program Inspector to schedule an inspection. * Convenient Drive-Thru/Drop Box Service Town of Unicoi Building Inspections: A building inspection is required by the town of Unicoi for all new structures. It is the responsibility of the Customer to call the Town of Unicoi Building Inspector to schedule an inspection.

Scan Here With Your Smartphone For More Information TELEPHONE NUMBERS must be presented at office of the Distributor. Late payment of bill may result in removal from this General Info/Power Outages (423) 743-1820 program. Past Due Accounts (423) 743-1821 Engineering (423) 743-1844 Payment Options: Fax (423) 743-1833 Payment may either be mailed to P. O. Box 817 or paid at Erwin Utilities’ office at 244 Love Street. SERVICES AND FEES A payment drop box with envelopes, for checks or Connection Fees : money orders only, is provided for your Electric and/or Water $20.00 convenience.

Deposits: A cash security deposit will be required Payments can be made by phone at of any Customer before electric or 1-866-585-5274 or online at www.e-u.cc for a water/wastewater services are supplied. Deposit $2.50 - $4.50 service fee. amounts are determined by payment history with Erwin Utilities and Customer’s credit history. A Payments also taken at these locations: letter of credit from another utility is not acceptable in lieu of a cash deposit. A Customer’s deposit is Bank of Tennessee transferable to a new location, provided all current 1230 N Main Street charges are paid in full at the current location. If a Erwin, TN 37650 customer is disconnected for non-payment, an additional deposit amount may be required. Mountain Commerce Bank Deposits made after July 1, 2013 will be refunded 201 S Main Street upon disconnection of services. Erwin, TN 37650

Billing: Customers receive statements Mountain Commerce Bank approximately 15 days prior to their due date. 4200 Unicoi Drive Failure to receive a bill does not excuse customer Unicoi, TN 37692 from payment. Each route has a specific due date. Please check with an Erwin Utilities' account Bank Draft is automatic monthly payments that are representative for your route and monthly due date. conveniently withdrawn from your savings or CUSTOMER checking account for free. Customer must sign an Paperless/E-Bill: Electronic statements are authorization form prior to enrollment. SERVICE GUIDE available by signing up online at www.e-u.cc. Collection Trip Charge for Nonpayment: $20.00 Budget (Levelized) Billing Plan: This plan is available upon request to all residential customers Reconnection Fees after Turn-off for ERWIN UTILITIES who have been receiving service at their present Nonpayment : location for at least twelve consecutive months. This Regular Hours $30.00 244 Love Street plan provides residential customers a method of After Hours $75.00 P. O. Box 817 paying their monthly electric bills based on the Returned Check Charge: $30.00 Erwin, TN 37650-0817 rolling average of their last twelve-month's billing, plus any adjustments for rate increases which have Meter Test Charge: Open Monday –Friday 8:00am-4:30pm occurred during that twelve-month period. On this Electric or Water $25.00 (Except on Holidays) plan a customer’s payment will fluctuate. Late (Refundable if accuracy is not found to be within www.e-u.cc payment of bill may result in removal from this legal limit of + or - 2 %.) program. Sign up in person, by phone, or by mail.

Due Date Adjustment: Social Security recipients may have their due date changed to the 5th of the month. Proof of being a social security recipient Tennessee One Call: For underground line locating, stop and call 1-800-351-1111 or dial 811 at least 72 hours before you dig.

Meter Tampering: It is unlawful and dangerous for individuals other than authorized Erwin Utilities’ representatives to connect or disconnect electrical service or otherwise tamper with electrical meters. State law provides strict penalties for such infraction and legal action will be taken.

Electric and Water Rate Schedules: Please refer to Erwin Utilities website at www.e-u.cc, or call (423)743-1820, for residential and commercial rates as they change monthly. Disconnection/Reconnection requested by the customer for repairs or maintenance:

After hours: By meter $ 120.00

Weatherhead or pole $ 300.00

Temporary Service Charge: $200.00 + $0.50 per foot of service drop in excess of 100 feet. Includes the connection fee.

Water Tapping Fees:

Water: ¾” Meter Size Inside- $ 800.00 Outside- $1,125.00 1” Meter Size Inside- $1,055.00 Outside- $1,480.00

Wastewater: ¾” meter & 4” waste- Inside- $1,275.00 water service line Outside- $1,600.00

Tapping Fees vary due to size of water meter and wastewater service lines. Contact Erwin Utilities’ Engineering Department for tapping fees not shown. Tapping Fees for new residential subdivisions, commercial developments, and industrial facilities are determined after a pre- construction evaluation.