Level Iv Infractions

LEVEL IV INFRACTIONS

1. Allowing friends, family members or other employees to ride for the purpose of visiting.General Operations section 2.17

1. Misuse or abuse of any MOTA equipment, tools, or facilities.General Operations section 2.18

1. Failure to properly use four-way flashers, horns and lights. General Operations sections 4.4, 4.5, 4.6

1. Running ahead of schedule due to operator negligence. General Operations section 4.19

1. Late departure without a valid reason. General Operations section 4.19

1. Running behind schedule due to operator negligence. General Operations section 4.19

1. Failure to go directly to the starting point of a run or to return directly to the terminal after a shift without proper authorization. General Operations section 4.19

1. Running or stopping off route for other than prescribed reasons. General Operations section 4.20

1. Skipping stops or pickups without proper authorization. General Operations sections 4.20, 4.26

1. Failure to promptly answerradio when radio is operable.General Operations section 4.29, 7.3

1. Failure to follow proper radioprocedures. General Operations section 4.29, 7.3

1. Engaging in discourteous conduct toward the public. General Operations section 5.1

1. Allowing family members to ride without proper authorization. General Operations section 5.1.1

1. Smoking in any form through the use of tobacco products (pipes, cigars and cigarettes) or “vaping” with e-cigarettes in any areas of the MOTA building. General Operations sections 5.1.1, 7.4

1. Failure to observe customer service guidelines for passengers with disabilities. General Operations section 5.1.3

1. Failure to observe proper procedures for stopping, picking up, dropping off, assisting, standing, or seating passengers. General Operations section 5.2

1. Failure to observe rules and procedures for safe and proper operation of lift-equipped vehicles. General Operations section 5.2.3

1. Failure to observe proper procedures for transportationof pets. General Operations section 5.2.7

1. Failure to follow proper procedures for keeping the interior of MOTA vehicles and the dispatch area clean. General Operations section 5.4.1, 5.4.3, 7.4

1. Allowing inappropriate articles on the vehicle.General Operations section 5.4.2

1. Failure to check for and properly turn in articles left on vehicles. General Operations section 5.4.4

1. Failure to observe the no-show policy. General Operations section 5.6

1. Failure to follow proper telephone procedures. General Operations section 7.1

1. Occupying or being present in the dispatch area without proper authorization. General Operations section 7.4

1. Allowing visitors to be present in the dispatch area without proper authorization. General Operations section 7.4

1. Incurring a tardy two (2) or more times in any four (4) week period.General Operations section 8.1

1. Reporting for a driving shift without having the following items in possession: valid Michigan Commercial Driver License with all proper endorsements, valid Medical Examiner’s Certificate, accurate timepiece, and the MOTA-issued identification badge. General Operations section 8.2

1. Incurring valid customer complaints by failure to conduct duties in the proper manner. General Operations section 9.0

1. Failure to adhere to uniform and/or dress code policies. General Operations section 10.0

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