EBI Resident Study
300 Campus Drive
Bradford, PA 16701
EBI Resident Study
Residence Life & Housing believes in continuous improvement. As a tangible way to show this commitment we surveyed all residents during the Spring of 2011 as to their satisfaction with housing and dining services. 43% of the residents responded to the survey. Below are the results.
Residence Life & Housing will use these results to improve our services over this coming year. In the Spring of 2013 we will repeat this survey and post the results as well.
If you have any questions or suggestions, please contact Residence Life & Housing at 362-7630.
Participation
Surveys Sent: / 813 / Freshman: / 30%Responses: / 353 / Sophomore: / 32%
Percentage: / 43% / Junior: / 20%
Males: / 42% / Senior: / 19%
Females: / 58%
Highest Scores
1. How satisfied are you with: How safe you feel in room
2. How satisfied are you with: How safe you feel in your hall/apt. building
3. How satisfied are you with your RA on your floor regarding: Respecting ethnic diversity
4. Community - In your living area (i.e. floor, apt. section, community, house), to what degree do you: Respect other students
5. How satisfied are you with: How safe you feel walking on campus at night
Lowest Scores
1. How satisfied are you with the: Quality of food
2. How satisfied are you with the: Value of your dining plan
3. How satisfied are you with the: Variety of the dining plan options
4. How satisfied are you with: Internet connectivity in your room
5. How satisfied are you with the: Dining service hours
Peer Schools
We selected 6 schools to benchmark ourselves against based on who our recruiting competition is, and who we would like to emulate. Those schools were Lake Superior State University, Clarion, University of Wisconsin-Superior, IUP, Massachusetts College of Liberal Arts, and Mansfield University
Things we are doing best compared to the Select 6:
1. If given a choice, to what degree do you intend to reside on-campus next year
2. How safe you feel walking on campus at night
3. Room assignment process
4. Understanding the consequences of alcohol use and abuse
5. Interacted with residents who are different from you
Things we are not doing well compared to the Select 6:
1. Internet connectivity in your room
2. Quality of food
3. Laundry room facilities
4. Timeliness of repairs
5. Variety of dining plan options
6. Value of dining plan
Conclusions
· Students feel safe on campus
· Given a choice students want to reside on campus
· Students aren’t studying enough outside the classroom (52% of respondents study less than 10 hours per week)
· Residents feel like RAs respect everyone equally regardless of differences
· Residents are very displeased with all aspects of campus dining from the food quality to the hours
· Students aren’t dissatisfied with the residence halls, they are dissatisfied with how well/quickly we respond to maintenance problems
· Adding laundry facilities and improving internet connectivity could have a major impact on student satisfaction
Balance, Academics, Student Development, Innovation, Community, Safety