2014 Annual Report Enhancing the lives of those we serve YNHHS ENHANCES THE LIVES OF THOSE WE SERVE BY PROVIDING ACCESS TO INTEGRATED, HIGH-VALUE, PATIENT-CENTERED CARE IN COLLABORATION WITH OTHERS WHO SHARE OUR VALUES. THE VISION IS ASPIRATIONAL, REFLECTING THE IMPERATIVE THAT PATIENT CARE MUST PROVIDE THE VALUE — HIGH QUALITY, PATIENT-CENTERED, COST-CONSCIOUS — THAT PATIENTS AND PAYERS EXPECT. IT ALSO ACKNOWLEDGES THE NEED TO CAREFULLY CHOOSE PARTNERS TO ACHIEVE OUR GOALS. YNHHS IS COMMITTED TO INNOVATION AND EXCELLENCE IN PATIENT CARE, TEACHING, RESEARCH AND SERVICE TO OUR COMMUNITIES. THE MISSION REFLECTS THE PURPOSE AND THE UNDERLYING COMMITMENTS THAT HAVE BEEN A HALLMARK OF YNHH AND YNHHS. WE ARE DEDICATED TO EXCELLENCE IN PATIENT CARE. PROVIDING COMPREHENSIVE, INDIVIDUALIZED CARE TO EVERY PATIENT WHO WALKS THROUGH OUR DOORS. WE ARE COLLABORATIVE. TAKING A MULTIDISCIPLINARY APPROACH AND ENCOURAGING COMMUNICATION, COORDINATION, AND COOPERATION BETWEEN ALL ADMINISTRATORS, PHYSICIANS, SURGEONS, NURSES AND HEALTHCARE PROFESSIONALS AFFILIATED WITH OUR HOSPITAL. WE ARE RESPECTFUL. TREATING ALL OF OUR PATIENTS WITH COURTESY, COMPASSION AND RESPECT, WITH AN UNWAVERING COMMITMENT TO HONOR THEIR PRIVACY AND RELIGIOUS BELIEFS. WE ARE COMPASSIONATE. OFFERING QUALITY, PATIENT- AND FAMILY-CENTERED CARE IN A COMFORTABLE, PROFESSIONAL ENVIRONMENT DESIGNED SPECIFICALLY TO FACILITATE HEALING. WE ARE EDUCATORS. SERVING AS THE PRIMARY TEACHING HOSPITAL FOR YALE SCHOOL OF MEDICINE, WE ATTRACT THE BRIGHTEST YOUNG MINDS IN MEDICINE AND EDUCATE THEM FOR MEDICAL LEADERSHIP IN CLINICAL PRACTICE, TEACHING AND RESEARCH. WE ARE A PLACE TO GROW. PROVIDING TRAINING OPPORTUNITIES FOR NURSES AND OTHER HEALTH PROFESSIONALS, IN AFFILIATION WITH YALE SCHOOL OF NURSING AND OTHER UNIVERSITIES, COLLEGES AND TECHNICAL SCHOOLS. WE ARE EXPLORERS. PROVIDING SUPPORT AND A SETTING FOR THE ONGOING CLINICAL RESEARCH THAT LEADS TO MAJOR MEDICAL ADVANCES AND BREAKTHROUGHS. WE ARE INNOVATORS. ADVANCING MEDICINE BY DEVELOPING, TESTING AND INTRODUCING LEADING- EDGE TECHNOLOGIES, TECHNIQUES AND TREATMENTS TO THE GLOBAL MEDICAL COMMUNITY. WE ARE PIONEERS. FOSTERING THE TRANSLATION OF DISEASE-RELATED DISCOVERIES FROM THE LABORATORY TO THE TREATMENT ROOM. WE ARE ADVOCATES. PROVIDING PUBLIC HEALTH EDUCATION AND SUPPORT SERVICES THAT SPECIFICALLY ADDRESS THE HEALTHCARE NEEDS OF RESIDENTS OF THE GREATER NEWON HAVEN THE COVER COMMUNITY. WE ARE ACCESSIBLE. CARING FOR THE MOSTThrough MEDICAID-COVERED their dedication to the Norma Pfriem AND Breast UNINSURED PATIENTS IN THE STATE. WE ARE GIVING.Center, ORGANIZING Patti and Tom Keegan AND have helped ENCOURAGING many EMPLOYEES AND women through the journey to breast cancer recovery. VOLUNTEERS TO PARTICIPATE IN NUMEROUS CHARITABLE PROGRAMS AND EVENTS THAT BENEFIT PEOPLE IN NEW HAVEN AND SURROUNDING AREAS. Dear Friends, Thank you! Your generosity made a major difference in the lives of many Bridgeport Hospital patients and their families during the past year. Your support helped us improve the quality and safety of care and provide a positive experience during more than 8,000 patient admissions, 270,000 outpatient visits and 84,000 Emergency Department visits. Some of our recent service enhancements include: • Installation of the newest-generation da Vinci Xi robotic surgery system, which brings unprecedented safety and precision to a variety of minimally invasive surgical procedures • Innovative advances in cardiac care such as LINQ, the world’s smallest implantable heart monitor, and the Lariat procedure, which dramatically reduces stroke risk in many patients with atrial fibrillation • A new patient reception and education center in the Joel E. Smilow Heart Institute • An expanded MedEase ambulatory medicine unit and Gyn-Oncology and Urogynecology specialty clinics • Establishment of a Smilow Care Center at our outpatient campus in Trumbull, which makes the world- class specialty care of Smilow Cancer Hospital at Yale-New Haven more accessible to Fairfield County residents • Groundbreaking for a new 20,000-square-foot medical office building at the Trumbull campus, to open in early 206, that will house expanded cancer services, including a healing garden made possible by the Norma F. Pfriem Foundation, ambulatory surgery and other services • Expanded cardiac surgery, hepatology, surgical oncology and vascular surgery services made possible by our relationship with Yale School of Medicine • Together with our partners in Yale New Haven Health System, North Shore-LIJ Health and Med-Trans, the launch of SkyHealth, a new air ambulance service to facilitate patient transfers between hospitals Much of this activity results from your ongoing philanthropic support of the Bridgeport Hospital Foundation. Without this support, success stories such as those on the following pages could not be told. Stories such as: • Shaun Amberg and Masha Watson, whose ongoing commitment to the Ahlbin Rehabilitation Centers makes it possible for patients to regain full, active lives through the centers’ services • Richard Boas, MD, who established the Fay Fund to help less fortunate patients with non-medical needs • Tom and Patti Keegan, whose dedication to the Norma Pfriem Breast Center enables so many women to complete the journey to breast cancer recovery • John and Karen Paloian, whose Gary S. Porges Endowment helps needy patients with heart problems afford critical tests On behalf of everyone at Bridgeport Hospital, thank you again for helping us accomplish our mission of providing the safest, most patient- and family-centered care. With you as partners, we look forward to achieving even more in the days and years ahead. William M. Jennings Stephen M. Jakab, CFRE President and Chief Executive Officer President Bridgeport Hospital and Bridgeport Hospital Foundation Executive Vice President Yale New Haven Health System 204 Hospital and Foundation Highlights FACILITIES PRIMED JOINS NEMG On June , PriMed, a large MEDEASE, GYNECOLOGY A new MedEase primary and specialty physician practice based mainly ambulatory medicine unit, as well as Gyn-Oncology and in Fairfield County, officially joined Northeast Medical Urogynecology specialty clinics opened, featuring a new Group (NEMG) and Yale New Haven Health System. entrance from Grant Street Plaza and a new waiting/ PriMed includes more than 00 physicians and advanced reception area, exam rooms and infusion room. practice clinicians, many of whom are affiliated with TRUMBULL OUTPATIENT CAMPUS Ground Bridgeport Hospital. was broken for a new 20,000-square-foot medical office AHLBIN REHABILITATION CENTERS 204 building at the Bridgeport Hospital outpatient campus at marked the 75th anniversary of Bridgeport Hospital’s 5520 Park Avenue, Trumbull, in September. The ceremony Ahlbin Centers. Ahlbin Centers are the area leader in was preceded by the opening of a four-story, 450-space rehabilitation, providing physical, occupational, speech, parking garage there. Services at Park Avenue will include recreational, music and art therapy in-hospital and at a primary care/walk-in center, gastroenterology suites centers in Bridgeport, Fairfield, Shelton, Stratford and and Smilow Cancer Hospital outpatient care, including Trumbull. medical, surgical and radiation oncology and expanded NEW AD CAMPAIGN An advertising campaign radiology services, such as MRI, CT and PET scans. was launched in early January entitled “Welcome to the new Bridgeport Hospital,” focusing on changes such as upgraded facilities, new medical programs SERVICE ENHANCEMENTS and the recruitment of top physicians and other staff. FINANCIAL HEALTH Driving the hospital’s healthy The campaign included print and electronic media operating gain are strong clinical programs and volume, throughout the region. expense management, including cost and value savings NEW IMPLANTS In April, Bridgeport Hospital of approximately $9 million; the integration of PriMed became the first in Fairfield County to implant the into Northeast Medical Group; and over $8.2 million Medtronic Reveal LINQ insertable cardiac monitor (ICM) contributed by donors to the Foundation. system. The device is the smallest implantable cardiac OBLIGATED GROUP The group, formed in early monitoring device available. 204, includes Yale-New Haven and Bridgeport Hospitals, EDUCATION PACT The University of Bridgeport Northeast Medical Group and the Health Services (UB) and Bridgeport Hospital are developing plans to Corporation. It enables these entities to be viewed as a integrate the Bridgeport Hospital School of Nursing single organization, which makes borrowing money less program into UB. Full transfer is planned, with the expensive and easier to access. university eventually assuming complete program SAFETY STARTS WITH ME In June, the hospital responsibility. Meanwhile, an interim agreement provides launched its High Reliability Organization (HRO) staff UB students with a Pathway to Nursing curriculum. training program, entitled Safety Starts with Me. HROs SKYHEALTH A new air ambulance service, are organizations that operate successfully in high- SkyHealth began in November, making patient transfer risk industries. The goal is to build an environment of faster. The service is a joint venture of Yale New Haven teamwork where sound practice habits are adopted, Health System, North Shore LIJ Health and Med-Trans. resulting in a culture of safety. The SkyHealth helicopter divides its time between Bridgeport Hospital and North Shore-LIJ. 2 QUALITY RECOGNITION GOLF CLASSIC The 4th annual Coca-Cola JOINT