Loudoun County Transit Development Plan Fiscal Years 2018-2028 Approved by Loudoun County Board of Supervisors on June 23, 2016 Updated by county staff on January 10, 2018 Prepared by Table of Contents Contents Table of Contents ........................................................................................................................................... i List of Tables ................................................................................................................................................ vi List of Figures ............................................................................................................................................. viii Chapter 1: Overview of Loudoun County Transit .......................................................................................... 1 History ...................................................................................................................................................... 1 Commuter Bus ...................................................................................................................................... 1 Local Bus ............................................................................................................................................... 3 Governance ............................................................................................................................................... 4 Organizational Structure ........................................................................................................................... 5 Transit Services Provided and Areas Served ............................................................................................. 7 Long Haul Routes .................................................................................................................................. 8 Metro Connection Routes ................................................................................................................... 10 Local Routes ........................................................................................................................................ 14 Paratransit and Demand-Response Services ...................................................................................... 20 Fare Structure ......................................................................................................................................... 21 Vehicle Fleet ............................................................................................................................................ 22 Existing Facilities ..................................................................................................................................... 24 Commuter Bus Maintenance Facility .................................................................................................. 24 Local Bus and Paratransit Maintenance Facility ................................................................................. 24 Park and Ride Lots ............................................................................................................................... 24 Bicycle Lockers .................................................................................................................................... 25 Bus Stops ................................................................................................................................................. 26 Transit Security Program ......................................................................................................................... 26 Intelligent Transportation Systems (ITS) Program .................................................................................. 26 Communications ................................................................................................................................. 26 Data Collection and Ridership and Revenue Reporting Methodology ................................................... 27 Public Outreach ....................................................................................................................................... 28 Chapter 2: Goals, Objectives, and Standards .............................................................................................. 29 Transportation Goals and Strategies ...................................................................................................... 29 Public Transit Policies .............................................................................................................................. 30 Guiding Principles ............................................................................................................................... 30 Transit and Land Use........................................................................................................................... 31 Public Transit Service .......................................................................................................................... 32 Dulles Corridor Metrorail (Silver Line Phase 2) Project Policies ......................................................... 33 Park and Ride Lot Policies ................................................................................................................... 33 Bus Shelters and Amenities Standards ............................................................................................... 33 Performance Standards .......................................................................................................................... 34 Chapter 3: Service and System Evaluation.................................................................................................. 35 Retrospective Analysis of Performance .................................................................................................. 35 Peer Comparisons ................................................................................................................................... 36 Commuter Bus Peer Analysis .............................................................................................................. 36 Commuter Bus Operators in the Washington, DC Region .................................................................. 42 Local Bus Peer Analysis ....................................................................................................................... 44 Onboard Ridership Survey ...................................................................................................................... 51 Loudoun County Page i January 2018 Transit Development Plan Update: FY 2018-2023 Commuter Bus Survey Highlights ....................................................................................................... 51 Local Bus Survey Highlights ................................................................................................................. 52 Stakeholder Outreach and Focus Groups ............................................................................................... 53 Recent Changes in Patronage, Operating Costs, and Operating Revenue ............................................. 56 Long Haul Commuter Bus ................................................................................................................... 56 Metro Connection Bus ........................................................................................................................ 56 Local Fixed Route Service.................................................................................................................... 57 ADA Paratransit and Demand Response............................................................................................. 60 Land Use Plans Supporting Transit .......................................................................................................... 61 Intelligent Transportation Systems ......................................................................................................... 66 Deviations from Service Standards ......................................................................................................... 67 Long Haul ............................................................................................................................................ 67 Metro Connection ............................................................................................................................... 67 Local Bus ............................................................................................................................................. 67 ADA Paratransit ................................................................................................................................... 68 Equipment and Facility Deficiencies ....................................................................................................... 69 Park and Ride Lots ............................................................................................................................... 69 Rail Station Parking Garages ............................................................................................................... 71 Bus Fleet .............................................................................................................................................. 71 Bus Maintenance Facilities ................................................................................................................