Informal document SC.2/HUBS No. 2 (2021) Distr.: Restricted 9 July 2021 Original: English Economic Commission for Europe Inland Transport Committee Working Party on Rail Transport Group of Experts on International Railway Passenger Hubs First session Geneva, 7–9 July 2021 Item 6 of the provisional agenda Identification of the technical and service parameters necessary for the definition of an international passenger railway hub User Information in Railway Stations Submitted by UIC INTERNATIONAL IRS RAILWAY SOLUTION 10181 1st edition, 2018-9 User Information in Railway Stations IRS 10181:2018 International Railway Solution to be classified in volumes of UIC 1 - Passenger and Baggage Traffic Application: With effect from All members of the International Union of Railways All members of the International Union of Railway Record of updates: September 2018 First issue. This IRS integrates in part the content of former UIC Leaflet 413, 10th edition, dated January 2008. Warning No part of this publication may be copied, reproduced or distributed by any means whatsoever, including electronic, except for private and individual use, without the express permission of the International Union of Railways (UIC). The same applies for translation, adaptation or transformation, arrangement or reproduction by any method or procedure whatsoever. The sole exceptions - noting the author's name and the source - are "analyses and brief quotations justified by the critical, argumentative, educational, scientific or informative nature of the publication into which they are incorporated". (Articles L 122-4 and L122-5 of the French Intellectual Property Code). © International Union of Railways (UIC) - Paris, 2018 Printed by the International Union of Railways (UIC) 16, rue Jean Rey 75015 Paris - France, September 2018 Dépôt Légal September 2018 ISBN 978-2-7461-2679-4 IRS 10181 The International Railway Solution The International Railway Solutions (IRS) are structured in a General Part and in some eventual Application Parts. The General Part is valid worldwide, while the Application Parts are valid for a specific railway application, based on a geographical or on a service implementation. The eventual Application Parts may thus be added according to the current needs of the Railway Community. Structure of the International Railway Solution: IRS 10181: User Information in Railway Stations General Part IRS 10181 CONTENTS Foreword ................................................................................................................................... 1 Summary .................................................................................................................................. 2 Normative references ............................................................................................................... 3 Terms and definitions ............................................................................................................... 4 General Part 1 - Wayfinding ...................................................................................................................... 7 1.1 - Principles............................................................................................................... 7 1.2 - Planning a wayfinding system ............................................................................. 11 1.3 - Spatialisation....................................................................................................... 15 2 - Branding Manual .......................................................................................................... 24 2.1 - Colours ................................................................................................................ 24 2.2 - Typography ......................................................................................................... 27 2.3 - Pictograms .......................................................................................................... 29 2.4 - Composition ........................................................................................................ 31 2.5 - Lexicon ................................................................................................................ 35 2.6 - Specific signs ...................................................................................................... 36 3 - Digital information ......................................................................................................... 38 Appendix A - Pictograms ................................................................................................... 43 A.1 - Transport ............................................................................................................. 44 A.2 - Basic in-station services...................................................................................... 57 A.3 - Other in-station services...................................................................................... 63 A.4 - Hygiene ............................................................................................................... 71 A.5 - Means of access ................................................................................................. 75 A.6 - Regulatory and safety ......................................................................................... 79 Appendix B - Lexicon......................................................................................................... 85 Appendix C - Timetables.................................................................................................... 92 IRS 10181 Index A Accessible toilets ............................................................................................................ 72 Airport ................................................................................................................................ 47 Airport Shuttle ................................................................................................................. 45 Arrow ................................................................................................................................. 75 Automatic luggage locker ............................................................................................ 61 B Baby-changing facilities ............................................................................................... 73 Bike .................................................................................................................................... 52 Bike Locker ...................................................................................................................... 54 Bike parking ..................................................................................................................... 52 Bike rental ........................................................................................................................ 53 Bike sharing ..................................................................................................................... 53 Boarding area .................................................................................................................. 70 Breastfeeding .................................................................................................................. 74 Bus ..................................................................................................................................... 45 C Cable car .......................................................................................................................... 56 Car ferry ............................................................................................................................ 55 Car park ............................................................................................................................ 48 Car park with number ................................................................................................... 48 Car rental .......................................................................................................................... 50 Car sharing ...................................................................................................................... 51 IRS 10181 Car Shuttle train ............................................................................................................. 44 Cash machine ................................................................................................................. 66 Charging area ................................................................................................................. 62 Charging area USB ....................................................................................................... 62 Check-in ............................................................................................................................ 68 Children’s play area ....................................................................................................... 59 Customs ............................................................................................................................ 63 D Drinking water ................................................................................................................. 74 Drop-off area ................................................................................................................... 50 E Electric car ......................................................................................................................