Year End Review 2016 PASSENGER AMENITIES, SERVICES ● Personalised take away bedrolls service launched. ● Main Concourse at Hazrat Nizamuddin Station commissioned Along with Enhanced Passenger Amenities and Executive Lounge at Agra Cantt ● Catering made optional in identified Trains (some Shatabdis & Rajdhanis) ● Initiation of “Janani Sewa” announced – i.e. Hot Milk, Hot Water and Baby Food items at stations and children’s menu items on Trains. ● Released Brochure on “Passenger Business Initiatives”. ● Hourly Booking of Retiring Rooms-enhancing stay capacity by use of IT for convenience of passengers launched. ● Optional Travel insurance for e-ticket passengers launched. ● Policy decision taken to provide sub quota of 33 % to women within reserved categories for the allotment in catering units. ● Policy decision taken to give preference to local domicile holders for commercial licenses at stations. ● New system of allocating vacant berths after final charting to wayside stations. 10% rebate also offered on these vacant berths. ● RAC berths increased to allow more passengers to travel on board Trains. ● Self Help Groups have been roped in to make local Cuisines available through E- Catering Services of Its PSU IRCTC. ● Handing over of all catering units to IRCTC is being finalised. Sharing of license fee between Indian Railways and IRCTC will be in the ratio of 40:60 ● Policy guidelines for handing over of Retiring rooms and Dormitories to IRCTC have been launched. ● Policy of Multi purpose stall is being finalised. ● Automated refund, without filing of TDR in case of cancellation of trains introduced. ● Provision of booking full berth/seat for children between 5 and 12 years of age introduced. However full adult fare would be charged for the same. ● The Alternate Train Accommodation Scheme (ATAS) also known as VIKALP now available on sectors viz., Delhi- Howrah, Mumbai, Chennai, Bangalore and Secunderabad is now being extended to other sectors and instructions have been given to Zonal Railways to this effect. ● Facility of Online Change of Boarding Point Introduced for e-tickets. ● Online concessional ticket booking facility launched for accredited journalists. ● Compensation Rate Payable to Railway Accident Victims has been Doubled. ● Flexi fare system for Rajdhani/Duronto and Shatabdi trains introduced. ● Flexi fare system in Rajdhani/Shatabdi/Duronto trains reviewed and Rebate introduced in flexi fare system in select trains and select sectors. ● Flexi fare system introduced in Humsafar trains. ● So far, 316 no. of escalators at 129 stations & 178 no. of lifts at 79 stations have been provided across Indian Railways. NEW TRAINS ● Mahamana Express from Varanasi Cantt. to New Delhi with Model Rake flagged off. Coaches have been Refurbished for Enhanced Passenger Comfort and Facility in the Model Rake. Mahamana Express is the First Train to have a Seamless Run on Electric Traction from Varanasi to New Delhi via Recently Completed Ghaziabad-Moradabad Route. ● Lokmanya Tilak (T)-Kazipet Anandwan Express (Weekly) flagged off. ● Bilaspur-Bhagat Ki Kothi Express & Bilaspur-Bikaner Express (Bi-weekly) between Delhi & Bilaspur (Chhattisgarh) and Delhi & Dalli Rajhara flagged off. ● India’s First Semi-High Speed Train Christened as Gatimaan Express Capable of Running at a Maximum Speed of 160 Kmph between H.Nizamuddin and Agra Cantt Flagged off. Train Hostesses to Provide Hospitality Services On-Board. ● Tiger Express train launched on the World Environment Day. ● Newly Developed Deen Dayalu Coach dedicated to the Nation ● Air Conditioned Coach developed for DEMU Train ● Launch of new service providing direct connectivity from Jhansi to Indore and Jhansi to Etawah ● Hansdiha - Dumka Passenger Flagged off. ● Train No. 22427/22428 (Balia – Anand Vihar Terminus – Balia) weekly flagged off. ● Train No. 14117/14118 MANWAR- SANGAM EXPRESS (Allahabad- Basti- Allahabad) (5 days a week) flagged off. ● Train No. 15069/15070 Gorakhpur-Badshahnagar Express (daily) flagged off. ● Train No 12595/12596 Gorakhpur-Anand Vihar(T) HUMSAFAR EXPRESS(Bi- Weekly)(Via Basti) and Train No. 12571/12572 Gorakhpur-Anand Vihar(T) HUMSAFAR EXPRESS(Weekly)(Via Barhni) Flagged off. ● Train No. 55382 Pilibhit-Bhojipura-Bareilly City Passenger flagged off on newly Gauge converted Rail Track of Bhojipura-Pilibhit. ● Extension of Koderma-Hazaribagh town passenger upto Barkakana flagged off. ● Two additional coaches augmented for Cancer & Family Health Services to THE LIFELINE EXPRESS – the world’s first State-of-the-art Hospital Train . ● Extension of existing Agra Cantt-Etawah DEMU Train upto Mainpuri via newly constructed Etawah-Karhal-Mainpuri Broad Gauge section NEW LINES ● Cabinet Committee on Economic Affairs approved construction of the below additional Railway lines 1. Doubling of Hubli-Chikjajur railway line 2. Third line between Wardha (Sewagram) – Balharshah at an estimated completion cost of Rs.1443.32 3. Doubling of Ramna-Singrauli railway line 4. Third line between Anuppur-Katni 5. Doubling of Katni-Singrauli railway line 6. Construction of additional Bridge and doubling project of Rampur Dumra-Tal- Rajendra Pul 7. Third line between Itarsi and Nagpur 8. Third line between Balharshah-Kazipet 9. Third line between Jhansi and Bina 10. Third line between Vijayawada Jn and Gudur Jn 11. Third line between Mathura and Jhansi 12. Fourth line between Jharsuguda and Bilaspur 13. Third line between Rajnandgaon-Nagpur (Kalumna) 14. Third line between Kharagpur (Nimpura) and Adityapur 15. Doubling of New Bongaigaon and Kamakhya of Northeast Frontier Railway in Assam 16. Doubling of Rajpura-Bhatinda railway line at an estimated cost of Rs.1,251.25 crore and expected completion cost of Rs.1,465.59 crore ● Mumbai Urban Transport Project Phase-III approved by Cabinet. ● Newly laid section of Hansdiha - Barapalasi in Jharkhand dedicated to the Nation, ● Hazaribagh-Barkakana section of Koderma Ranchi New Railway Line Project dedicated to the Nation. ● Foundation stone laid for elevated rail line of Indian Railways to eliminate 5 level crossings on Rohtak-Gohana stretch in Haryana under Delhi Division of Northern Railways. ● Digha and Monghyr Railway Bridge across River Ganga opened. MAKE IN INDIA INITIATIVES ● Contract Awarded for setting up of Electric Loco Manufacturing Factory at Madhepura in Bihar and Diesel Loco Manufacturing Factory at Marhowrah in Bihar. ● Rail Coach Factory set up at Kanchrapara/West Bengal. ● Electric Loco Assembly & Ancillary Unit of CLW set up at Dankuni in West Bengal. ● LHB Bogie Manufacturing Factory set up at Budge Budge, West Bengal. ● Foundation stone laid for Rolling Stock Component Factory at Ratnagiri, Maharashtra. ● Contract awarded for setting up of Forged Wheel Factory at Raebareli. DIGITAL INDIA INITIATIVES ● New checks on booking of e-ticket/i-ticket through IRCTC website introduced with a view to further prevent possible misuse. Under the new provisions a maximum of 6 tickets can be booked online by an individual user in a month on IRCTC website. ● Cancellation of PRS counter tickets through IRCTC website and 139 introduced ● Printing of Bar Code on Unreserved tickets introduced to Prevent Fraud. ● International Debit and Credit Cards accepted for payment for e-ticketing through IRCTC website ● India’s first High Speed Public Wi - Fi Service at Mumbai Central station inaugurated. ● As on 27 December 2016, 98 Railway Stations are provided with High Speed Wi-Fi service.. ● Implementation of E-enabled Track Management System (TMS) & Mobile Application of TMS on Indian Railway and Track Inventory Management System inaugurated on Northern Railway. ● A New Micro - Site for Railway Budget 2016-17 Update and Budget Watch http://www.railbudget2016.indianrailways.gov.in or www.indianrailways.gov.in/r b2016 launched. ● Hand Held Terminals given for TTEs ● Paperless Unreserved Ticketing Mobile Application launched ● E-booking of Disposable Linen on Trains launched ● Works Module of Indian Railways E-Procurement System (IREPS) and Implementation of ‘e-Tendering in Works Contracts’ launched. ● Integrated (Facebook & Twitter) Social Media Platforms for grievance redressal launched.On an average 12000 tweets and 400 posts per day are received from Railway Ministry’s Twitter & Facebook accounts. Social Customer Relationship Management System has been launched to handle such large number of tweets/posts. ● Railway Ministry’s Twitter handle has reached 2 million followers. ● Go India Smart Card introduced on pilot basis in select sectors (New Delhi - Mumbai, New Delhi - Howrah) to facilitate Cashless transactions and to reduce the time taken at Booking Counters. ● Hand Held Terminals for Booking of Unreserved tickets at Point of Sale launched at Hazrat Nizamuddin Railway Station ● Website of National Rail Plan, 2030 launched. ● Yatri Ticket Suvidha Kendras (YTSKs) to install POS machines and accept payments through all banks debit/credit cards for issuing both reserved and unreserved tickets. ● Yatri Ticket Suvidha Kendras (YTSKs) & Jan Sadharan Ticket Booking Seva (JTBs)are encouraged to accept payments through other modes also like UPI, USSD, e-wallet, Aadhar enabled payments system. ● 5% Discount for booking of Retiring Room through digital means like using debit/credit cards introduced ● 0.5% discount in the base fare of season tickets (Monthly, quarterly, Half yearly, yearly) over suburban section has been granted in case the payment is made through digital means through debit card, credit card etc. FREIGHT ● Seminar on “Evolving Strategic