TABLE OF CONTENTS TLCC Map – Sessions, Labs, and Meals ...............................................................................Inside Front Cover About the Tessitura Network ................................................................................................................................. ii TLCC2015 Agenda ................................................................................................................................................... 1 Tips & Tricks ........................................................................................................................................................... 70 TLCC2015 Planning Committee ......................................................................................................................... 71 Tessitura Network Staff & Board of Directors ................................................................................................ 73 New Organizations since 2014 ............................................................................................................................. 81 Tessitura Lab ............................................................................................................................................................ 82 Sponsor Lab ............................................................................................................................................................. 83 Tessitura Technology Roadmap ........................................................................................................................... 84 Network Products & Services .............................................................................................................................. 85 Network Consulting ............................................................................................................................................... 89 Network Learning Resources ............................................................................................................................... 93 Tessitura’s Innovator Series ................................................................................................................................... 94 Antitrust & Confi dentiality ................................................................................................................................... 96 Thank You to Our Conference Sponsors .......................................................................................................... 97 Who Are Our Conference Sponsors? ................................................................................................................. 99 Sponsor Map .........................................................................................................................................................100 Schedule-at-a-Glance ..............................................................................................................................Back Pages YourName: Your Organization: i About the Tessitura Network 7KH7HVVLWXUD1HWZRUNDGYDQFHVWKHEXVLQHVVRIDUWVDQGFXOWXUHE\SURYLGLQJDXQLÀHG&50 SODWIRUPWKDWLVWDLORUHGWRWKHQHHGVRIRXUXVHUV$VDPHPEHURZQHGDQGJRYHUQHGQRQSURÀW our community collectively shapes the direction of our products and services while empowering one another to thrive. Our Products Our Services Our Community 7HVVLWXUDSURYLGHVUREXVWIXOO\ We have an expert consulting Our global community - of integrated functionality for team that helps hundreds of over 500 organizations - is WLFNHWLQJIXQGUDLVLQJPDUNHWLQJ organizations each year to XQSDUDOOHOHG:HDUHWKHDWUHV HGXFDWLRQZHEPRELOH further their business and make RSHUDVPXVHXPVSHUIRUPLQJ WUDQVDFWLRQVUHSRUWLQJEXVLQHVV the most of their technology. DUWVFHQWHUVV\PSKRQLHVGDQFH intelligence and more. FRPSDQLHVDWWUDFWLRQVDQGPRUH Driven by our mission... Tessitura Network enables and inspires arts and cultural organizations of all sizes to achieve their goals by providing continually innovated technology and comprehensive servicesWKDWLPSURYHWKHLUH඼FLHQF\DQGHරHFWLYHQHVVDQGE\IRVWHULQJlearning knowledge sharing and community collaboration between peers and organizations. And guided by our values... Collaboration: Egalitarianism: 7KH1HWZRUNUHLQIRUFHVFROODERUDWLRQRSHQQHVV The Network is an organization where every member PXWXDOUHVSHFWGLVFRYHU\DQGLQVSLUDWLRQLQDOORILWV KDVHTXDODFFHVVWRVHUYLFHVDQGEHQHÀWVDQGLQZKLFK activities. members function both as its customers and owners. Innovation: Community: The Network is entrepreneurial and innovative. It 7KH1HWZRUNLVDPHPEHUFHQWULFFRPPXQLW\GULYHQ engages in activities designed to anticipate and organization that fosters a trusted environment for provide for the current and future business needs PHPEHUDQGVWDරLQYROYHPHQWDQGSDUWLFLSDWLRQ of its members while removing impediments to the VXFFHVVIXOIXOÀOOPHQWRIWKHLUPLVVLRQV Excellence: The Network encourages and nurtures an ecosystem WKDWDWWUDFWVWKHEHVWSHRSOHZKRFUHDWHHQKDQFH evolve and support the best products and services. ii CONFERENCE AGENDA Sunday, August 16 Check-In and Information Desk Badges provided by Hydration stations sponsored by A/V sponsored by 9:00am-4:00pm Ritz-Carlton Ballroom, RC-lobby and 4:00pm-8:00pm Grande Check-In & Information Desk sponsored by Directional signage sponsored by Registration Desk, JW-lobby 10-Minute Tessitura Looking for a quick overview of a Tessitura feature, product, or service before the week gets started? Thinking about attending an introductory Training session at TLCC, but can’t tell your TNEW from your TRBO? We can help! After you register, check out these informal short talks and demos by Network staff. Come and go as you please, and learn a little bit about a lot of different things in the Tessitura universe. For more information on these topics, attend a Training session or check out the Tessitura Lab during the week. PRESENTERS: Christy Carlson, Implementation & Training Consultant, Tessitura Network Ranie Daw, Application Specialist / Consultant, Tessitura Network Karyn Elliott, Client Services Manager Web Products, Tessitura Network 10:45am-12:30pm Steve Geahry, Web Product Manager, Tessitura Network Ritz-Carlton Mara Hazzard-Wallingford, Senior Product Specialist & Technical Sales, Tessitura Network Ballroom, Rebecca Herberson, Implementation & Training Consultant, Tessitura Network RC-lobby Eric Margheim, Network Developer, Tessitura Network Mary Purvis, Director, Special Projects, Support and Managed Services, Tessitura Network Karen Sterkowicz, Support Escalation Specialist, Tessitura Network What are Dashboards? (11:00, 12:00) What’s TN Express Web? (11:00, 11:30) What’s N-Scan? (11:00, 11:30, 12:00) What’s TN Mobile Plus? (10:45, 11:15, 11:45, 12:15) What’s QuickSale? (10:45, 11:15, 11:45, 12:15) What’s TRBO? (10:45, 11:15, 11:45, 12:15) What’s RAMP? (11:30, 12:00) What’s T-Stats? (11:00, 11:30, 12:00) What’s Tessitura On the Go? (10:45, 11:15, 11:45, 12:15) Mini-Magic: Amazing Things from Planet Tessitura Smart ideas, simple solutions, amazing Tessitura innovations - that’s Mini-Magic! Custom screens, overnight stored procedures, creative reports, other custom elements and shortcuts you can use. You never All Day- know what you’ll learn here - Mini-Magic is powerful! The Mini-Magic Ritz-Carlton display is open all week in Community Central. Ballroom, RC-lobby Sponsored by 1 12:00pm – 1:45pm Lunch – Sunday, August 16 12:00pm-1:45pm Lunch: Let the Conference Begin! Mediterranean Join us for our first lunch. Meet old friends and start making some new ones. Ballroom, JW-lobby Content sessions start immediately after lunch. Tessitura Network Chorus Rehearsal and Lunch 12:00pm-1:30pm The Tessitura Network Chorus will lunch together and then rehearse for our performance on Coquina Exhibit Sunday evening. Feel free to join this fun group, even if you did not previously sign up. Hall, JW-lobby Lunch will be available in the rehearsal room. Conference First Timers’ Lunch First time at TLCC? Whether you’re new to Tessitura or just new to the Conference, this is a chance to start your week off right. Join this lunch for first-time TLCC attendees, learn about the Network, and get your TLCC questions answered early. Jack and Don will discuss tips and tricks to get the most out of your experience. Start your networking right away! Presentation begins at 12:30pm. Lunch is available in 12:00pm-1:30pm the meeting room. Palazzo D-E, PRESENTERS: JW-lobby Jack Rubin, President, Tessitura Network Don Youngberg, Vice President Community, Tessitura Network Today’s First Timers’ Lunch sponsored by Moderator Mentoring ► Are you moderating a TLCC Discussion this year? New and returning moderators are invited to a casual lunch roundtable. Bring your questions about moderating, and get advice from experienced Network staff. This is your chance 12:00pm-1:30pm to meet other moderators, compare ideas about leading great discussions, and clear up any concerns you may have. Mediterranean We want you to feel prepared and comfortable when you walk into your TLCC Discussion. Join us! Ballroom, JW-lobby MODERATORS: Alaine Arnott, Project Manager, Tessitura Network Heather Laidlaw Kraft, Project Manager & Consultant, Tessitura Network Kjersten Schladetzky, Project Manager & Consultant, Tessitura Network 1:45pm – 3:00pm Concurrent Sessions – Sunday, August 16 A Year in the Life of a Membership: And Many Happy Renewals! Peer-to-Peer Presentation DEV MBR Strengthen the Bottom Line Intermediate Level Plaza I-III, ► How do organizations identify