_____________________________________________________________________________ Ticket: # 1282270 - Time Warner interrupts my service with their "30 second survey" Date: 10/22/2016 6:50:43 PM City/State/Zip: New York City, New York 10024 Company Complaining About: Time Warner _____________________________________________________________________________ Description Several times per day while I am on the Internet, Time-Warner interrupts my service with their 30 second survey that purports to give free gifts for answering their questions. However they require that you pay for these "free gifts" which are useless anyway. I don't mind that, what I object to is that their interruption is a nuisance and they won't let you decline the survey and you have to use the Task Manager to escape them, but then you have lost the site you were looking at. _____________________________________________________________________________ Ticket: # 1282285 - TWC and Frontier Date: 10/22/2016 7:36:20 PM City/State/Zip: Chino, California 91710 Company Complaining About: Time Warner _____________________________________________________________________________ Description I recently moved to the area of Chino. I am a graphic designer, student , business person and mom. I use the internet everyday for my work and business. The options and services available in my area are awful. TWC only offers internet speeds up to 100mbps for $50 a month and Frontier is $60 a month. To get anything faster, the price triples. I previously lived twenty minutes away. At my previous residence I had many speed options and more then just TWO competitors to choose from . The service itself is horrible. The signal goes in and out. The online services are always experiencing errors. In the middle of a test, my internet just stopped working. My test thought I was done, when the connection stopped working and closed my test before I had completed the exam. I have considered moving to the ONE other competitor in my area. My neighbors and business contacts advice me not to. They ALL have told me they hate having Frontier. The service is spotty and they are always being billed wrong. _____________________________________________________________________________ Ticket: # 1282720 - Remote instituted loss of PC use Date: 10/23/2016 1:34:27 PM City/State/Zip: Brooklyn, North Carolina 11230-1804 Company Complaining About: Amy Murphy _____________________________________________________________________________ Description A call(s) from (b) (6) (b) (6) resulted in a remotely instituted loss of the ability of my PC to be turned on so as to access the internet. My PC has govt documents stored thereon. What do I do? _____________________________________________________________________________ Ticket: # 1283154 - google and aol email and facebook Date: 10/23/2016 9:35:39 PM City/State/Zip: Blaine, Nebraska 55434 Company Complaining About: Centurylink _____________________________________________________________________________ Description stolen accounts, changes passwords _____________________________________________________________________________ Ticket: # 1283194 - Internet spyware scam Date: 10/23/2016 10:27:51 PM City/State/Zip: Santa Cruz, California 95062 Company Complaining About: Blocked Access _____________________________________________________________________________ Description This website broke into a page I had open, then froze my whole browser. I called the number, one agent hung up on me when I asked for proof they were really with microsoft - that was after he asked permission to get into my computer. A second agent just wanted access to my machine. _____________________________________________________________________________ Ticket: # 1283298 - Illegal selling of Cell Phone Jammers within the United States Date: 10/24/2016 3:21:39 AM City/State/Zip: Virginia Beach, Virginia 23455 Company Complaining About: Sprint _____________________________________________________________________________ Description Hello, being a technology specialist, I came across this website while doing a research project. I know it to be illegal to sell or advertise in the United States a device that blocks cell phone signals. Please look at this site: http://www.thesignaljammer.com/pages/School-Classroom-Cell-Phone-Jamming.html for a fear it is breaking the law and/or misleading its consumers. Either send notice to the provider/manufacturer and have the site taken down. Thank you. _____________________________________________________________________________ Ticket: # 1283426 - Deliberate disabling of 3g/4g cellular services Date: 10/24/2016 9:35:09 AM City/State/Zip: Watauga, Texas 76148 Company Complaining About: Citibank _____________________________________________________________________________ Description The Citibank building at 4050 Regent Blvd, Irving TX 75063 has obvious signs of deliberate 3g/4g cellular service disruption/interference/disabling throughout the building. The T-Mobile 4g lte map indicates this entire area is 100% 4g capable. Once stepping within 10-15 feet of the building all 3g/4g services are inaccessible and phones struggle to connect to the Edge/GSM network to make simple communications like calls and texts. Attempting to make a phone call results in a delay in connection if it connects at all, and many calls/texts go unsent and unreceived once within 10-15 feet of the building. The same issue exists throughout the entire building no matter where you are located. Signal strength is 100% but can't connect to 4g until 20 feet away from the building. _____________________________________________________________________________ Ticket: # 1283477 - bad service Date: 10/24/2016 10:05:40 AM City/State/Zip: Norfolk, Virginia 23517 Company Complaining About: Cox _____________________________________________________________________________ Description I use cox internet service. It never works _____________________________________________________________________________ Ticket: # 1283728 - Censorship Date: 10/24/2016 12:03:40 PM City/State/Zip: Newark, New Jersey 07107 Company Complaining About: Facebook _____________________________________________________________________________ Description Dear Sirs; I have been trying to send this complaint to Facebook Staff, I have terminated my account because of censorship. They are in violation of these rights indicated before. I have used these pictures on facebook many times before this is the first time I have ever heard that pictures of HISTORICAL Accounts is a violation to their policy. In any event I am filing this as a formal complaint against Facebook. "This is to inform your not to use any of my personal photos or information from my Facebook page that I have deleted and will never use your service again. YOU VIOLATED MY INALIENABLE RIGHTS TO FREE SPEECH AND FREEDOM OF THE PRESS. THEREFORE any information used from these pages, BLACK PANTHER NEWS PAPER, MALCOLM EL HAJI MALIK SHABAZZ UNIVERSITY, AND MY PERSONAL, MELODY SUMMERS- DIOUF Page are off limits to YOU and your staff. I will be reassigning this names to my live podcast and Radio Shows. I used HISTORICAL PHOTOS from Google Images on my page of TWO HISTORICAL ACCOUNTS OF SLAVERY OF BLACK PEOPLE BY BLACK PEOPLE. YOUR staff sent me something in an agreement to sign which I refused to do on the grounds that it is Censorship. It is not only a violation of the U.S. Constitution but also the UNIVERSAL DECLARATION OF HUMAN RIGHTS as well. I will no longer use your service until your policy is changed. Sincerely, Mrs. (b) (6) Sent from my iPad _____________________________________________________________________________ Ticket: # 1284653 - interrauption Date: 10/24/2016 5:40:30 PM City/State/Zip: Chicago, Illinois 60614 Company Complaining About: Verizon Wireless _____________________________________________________________________________ Description Consumer call back number is 773-849-2772 and he have stated that someone is using "A Man in The Middle Attach." The person is using to attacked other people cellular services within 1500 hundred feet. Location North West Building of Clark and Fullerton. Information about the device: Good Evening, I have looked into the potential causes for your phone problems and am inclined to believe that your device is indeed the victim of a man-in-the-middle attack. The youtube video I link below is from DefCon 18 and goes into detail regarding how this works, but the gist of it is: - Attacker uses signal jammer to disable communication between your device and legitimate carrier towers. - Without carrier towers to communicate with, your device reverts from 3G/4G to GPRS/EDGE communication protocols in attempt to find any available service. - Attacker uses a universal software radio peripheral to mimic a cell carrier base station and uses (presumably...) a European GSM frequency to connect to your device. - In GSM, the tower dictates all of the details of the communication between itself and the device (in fact, because of FCC laws and the typical bands used for this, typically encryption will be disabled entirely). - The attacker's fake tower can pull your IMSI (your unique identifier to your carrier), push new firmware to your device, etc. etc. If you have some patience this weekend and want to give the authorities some useful information, try walking your neighborhood with your device and keeping track of where and when your signal is dropping. Depending on the power the attacker is providing to the jammier, you may be able to narrow down