Annual Report 2018-2019 St Richard’s | Worthing | Southlands www.loveyourhospital.org ANNUAL REPORTRegistered & ACCOUNTS Charity 2018-2019 No. 10492011 page 10 page 20 page 23 2 LOVE YOUR HOSPITAL CONTENTS Contents Chairman’s report 4 Looking Forward 28 Our future plans 28 Welcome from our Head of Charity 5 Structure, Governance and Management 30 About Love Your Hospital 6 Our Board of Directors 31 Patient benefit 8 Dementia Rest Stops 8 Charitable Funds Committee 32 Paediatric Audiology Room Refurbishment 9 Maternity Bereavement Suite facilities 10 Financial review 33 Hydrotherapy equipment 10 Paediatric Diabetes Away Day 11 Grant Making and Reserves Policies 34 Investing in staff 12 Funds and Risk Management 35 Do not Attempt CPR (DNACPR) Training 12 Statement of Trustee’s Responsibility 36 Promotional Materials for Worthing Pride 13 Staff Conference 14 Independent Auditor’s Report 37 Pharmacy Development Support for Leadership, Culture and Staff Feedback 15 Statement of Financial Activities 39 NHS70: Celebrating 70 years of healthcare for all 16 Balance Sheet 40 Special “thank you” for Western Sussex Staff 17 Reconciliation of net income/(expenditure) Firewalk 18 to net cash flow from operating activities 41 Community Supporters 20 Statement of Cash Flows 42 Grateful patient stages sing-a-thon to thank staff 20 PZAZZ sings in support of St Richard’s Hospital 20 Notes to the Accounts 43 Mayor of Worthing supports maternity bereavement suite 21 Administration details and professional advisors 55 Staff Supporters 22 Urology Consultants take on multiple challenges for patient care 22 Physiotherapy staff saddle up for cystic fibrosis 23 Nurse goes crackers at Christmas for dementia care 24 The National Elf Service comes to Western Sussex! 25 Corporate Supporters 26 With a little help from our friends… 26 A very corporate Christmas! 27 Local nursery raises thousands for bereaved parents 27 Brighton FC brings joy to young Worthing patients 27 page 27 ANNUAL REPORT & ACCOUNTS 2018-2019 3 CHAIRMAN’S REPORT Chairman’s report Welcome to the 2018/19 annual report for Love Your Hospital, the dedicated charity of Western Sussex Hospitals NHS Foundation Trust. As I reflect on my first year as Chairman mothers going through an incredibly for the Trust, it’s been a time of difficult time, are just a few examples. successes and challenges with a real focus on working hard to maintain our Since joining, I’ve also had the pleasure, CQC rating of ‘outstanding’, and to keep of taking part in the annual Staff consistently delivering even better care Conference, which is proudly funded to the communities we serve. One other by the Charity. Our keynote speaker, notable success has been the fantastic Matt King OBE, shared his experiences support for the Charity from individuals of hospital care following a sporting and groups, including staff and families accident which left him with paralysis who have used our services and the from the neck down. This had an wider public across West Sussex. incredible impact on staff who were moved by his story. Turn to page 14 to Like all NHS providers, we face the read more about the event challenge of maintaining and improving quality of care at the same time as The support from local people, having to make significant financial businesses and community groups is savings. By working together with crucial in helping LYH to continue make staff, the Charity has been able to help a real difference in our hospitals. I’d like continue to strengthen the delivery of to take this opportunity to say a heartfelt care by funding upgraded equipment, thank you to everyone who has given new facilities and helping staff reach their time and commitment over the last their potential through attending training year to support patient care now and for and conferences. the future. It’s crucial that the funds received to support our hospitals are invested wisely and over the coming pages you’ll see a selection of the many wonderful examples of how charitable funding has improved the overall experience of Alan McCarthy patients, their families and our dedicated Chairman staff. Providing hydrotherapy equipment to aid patient rehabilitation, arranging an away day for young diabetes patients to take part in fun activities and gain confidence in managing their self-care and our new maternity bereavement suite providing a private space for 4 LOVE YOUR HOSPITAL WELCOME FROM OUR HEAD OF CHARITY Welcome from our Head of Charity As I write this, I inevitably cast my mind back over the year and look at what we have achieved, what has worked well for the Charity and where we can learn from things that may not have been as successful as we anticipated. This is my fourth year as Head of downward turn. However, the Charity Love Your Hospital and so much continues to strive to generate as much has changed during that time. Today as we can for such a vital cause. we have strengthened our identity and face different challenges and The Charity is often remembered in the opportunities from those we’ve wills of those whose lives are touched encountered historically. by the great care they receive, and our income benefitted from a significant This was also a year of anniversaries as legacy in 2019. Making a gift in your will effective care and a much more we celebrated not only ten years as LYH is a truly special way to support LYH comfortable environment. and Western Sussex NHS Foundation in the longer term and ensures we can Trust, but also 70 years of the NHS. At continue to spend money where it will This has certainly been a momentous the heart of every NHS charity is the make a difference to patients’ lives . year and we have had cause to celebrate difference it can make to patients and and to contemplate, but overall it feels this will never change. As a team we also pushed the as if 2018-19 was a year of consolidation. boundaries holding the Charity’s first As we go forward more aware of the This milestone saw us all as a nation ever Firewalk at St Richard’s Hospital challenges ahead, we do so with the come together to support our NHS where more than 30 people walked support of the local community, our and also saw the challenges that face across burning hot coals to raise funds patients and our staff to ensure thatLYH the NHS as it continues to deliver the for their local hospital. Luckily nobody continues to raise vital funds to support nation’s healthcare. Closer to home needed the services of A&E! Investment even more projects that make a really big Western Sussex NHS Foundation Trust in our lottery saw us attract more new difference to local patients. saw increasing patient numbers against players and we joined hundreds of other continued staffing constraints. NHS charities as nationally we celebrated the 70th Birthday by holding NHS 70Tea. Against this backdrop the need for The community got behind us and baked NHS charities becomes all the more cakes, drank tea and celebrated this apparent and I am privileged to lead this milestone birthday whilst raising funds. Amanda Tucker small, but dynamic Charity team who Head of Charity work tirelessly to raise funds and deliver All this activity meant that we had support to our outstanding Trust. the funds to support more than 160 applications for funding and these During this financial year, the charity ranged in value from as little as £11 sector overall saw the number of people to fund aromatherapy oils for our giving reduce from previous years, with complementary therapists working with those giving to hospitals and hospices cancer patients to as much as almost down by 3% on the previous year. LYH, £50,000 to support the refurbishment like many other charities are noticing this of the paediatric audiology room at with our donated income seeing a slight Worthing Hospital, providing more ANNUAL REPORT & ACCOUNTS 2018-2019 5 ABOUT LOVE YOUR HOSPITAL About Love Your Hospital SHOREHAM- BY-SEA CHICHESTER WORTHING Littlehampton Bognor Regis Love Your Hospital takes its fundraising seriously and values its donors and their privacy; as such we take care to obtain signed written agreements between the Charity and any commercial participators or professional fundraiser that we work with. The Charity also adheres to the Fundraising Code of Practice and has a robust Information Governance policy. We are signed up with the Fundraising Regulator, which ensures that we monitor and report on the following: • whether a professional fundraiser or commercial participator carried out any fundraising activities on behalf of the Charity • whether the Charity, or any person acting on its behalf, voluntarily subscribes to recognised fundraising standards or scheme for fundraising regulation • any failures to comply with the standards or scheme • the number of complaints received about the charity’s fundraising • how the Charity protects the public, including vulnerable people, from unreasonable intrusion on a person’s privacy, unreasonably persistent approaches or undue pressure to give. During the year there were no failures to comply with the Fundraising Code of Practice, however the Charity received one complaint which was dealt with in line with our complaints policy and can be viewed at www.loveyourhospital.org/ complaints-procedure 6 LOVE YOUR HOSPITAL ABOUT LOVE YOUR HOSPITAL SHOREHAM- BY-SEA CHICHESTER WORTHING Littlehampton Bognor Regis We’re committed to: Our funding can: • Providing specialist medical equipment • Help speed up test results • Transforming hospital spaces • Reduce waiting times • Enabling staff to reach their potential • Limit the need for local families to travel further afield for treatment Every year we raise more than £1 million We manage over 170 individual funds so to support hospital projects which fall the community can support a ward or outside of core government funding area of care close to their heart ANNUAL REPORT & ACCOUNTS 2018-2019 7 PATIENT BENEFIT Dementia Rest Stops £8,660.16 For some patients and their families, the hospital can be a challenging setting due to the busy, unfamiliar nature of the environment.