Cover / backcover/p 33 NEW 4/05/99 18:49 Page 2 AIRBUS TECHNICAL DIGEST 24 AIRBUS INDUSTRIE FLIGHT AIRWORTHINESS SUPPORT TECHNOLOGY AIRWORTHINESS FLIGHT NUMBER 24 MAY 1999 AIRBUS TECH NICAL DIGEST M A Y 1 9 9 9 Support of leased Airbus aircraft 2 Hans Krauss Supporting Airbus converted freighters 7 Gerard Rhemrev Inflatable shelter for aircraft engine 11 maintenance Michel Leonhardt The Iron Bird 12 Captain Chris Krahe Customer Services conferences 15 Fog in the cabin 16 Jed Traynor Airplane upset recovery 18 A test pilot's point of view Captain William Wainwright Getting the aircraft out on time 24 Editor: Denis Dempster, Product Marketing Managing uncertainties in materiel Graphic design: Agnès Lacombe, Customer Services Marketing planning Telephone: +33 (0)5 61 93 39 29 Brian Wood E-mail: [email protected] Telex: AIRBU 530526F Telefax: +33 (0)5 61 93 27 67 A test pilot's view point - Part 2 29 Photo-engraving: Passion Graphic Printer: Escourbiac Resident Customer Support 30 FAST may be read on Internet http://www.airbus.com representation Articles in previous issues 32 © AIRBUS INDUSTRIE G.I.E. 1999 The articles herein may be reprinted without permission except where copyright source is indicated, but with acknowledgement to Airbus Industrie. Articles which may be subject to ongoing review must have their accuracy verified prior to reprint. The statements made herein do not constitute an offer. They are based on the assumptions shown This issue of FAST has been printed on paper and are expressed in good faith. Where the supporting grounds produced without using chlorine, to reduce waste for these statements are not shown, the Company will and help conserve natural resources. be pleased to explain the basis thereof. Every little helps’. FAST / NUMBER 24 1 p 1 / 15 1/06/99 9:13 Page 2 he Customer Support Services TRAINING Division is involved during the T following phases in the life of In order to ensure a successful en- an aircraft: try into service and continued op- ● during contract negotiations with the eration of the aircraft, Airbus lessor for the sale and purchase of the Industrie provides customised aircraft, training packages for the air- ● from contract signature to entry into line’s personnel at Airbus service of the aircraft, Industrie training centres. ● operation of the aircraft, Courses are available for ● return and re-delivery of the aircraft Flight and Cabin Crews, to a new operator, and Maintenance and ● during its storage. Performance person- During the first two phases, the lessor nel. Having customers addresses questions to one single focal throughout the world, point in Airbus Industrie Customer Airbus Industrie has Support - the Customer Support located three training Manager (CSM) dealing with Leased centres, in Toulouse, Beijing and Pre-Owned Aircraft. This CSM is and Miami. Each centre has full- based in the Airbus Industrie headquar- flight simulators available. ters and provides assistance to the The training package consists of: lessor and lessee until the aircraft is ● Flight crew transition By Hans Krauss handed over to the airline. Prior to entry courses Director, Customer Support into service, the account is passed over Regular, adapted or Airbus Industrie Customer Services to the CSM in charge of the airline. His Cross Crew Qualifi- role is to act as the focal point for co- cation (CCQ). They ordination, implementation and moni- are a blend of lectures, The leasing companies who buy Airbus aircraft toring of all customer support services, computer-based train- and this CSM is based either in ing, system trainers, generally concentrate their efforts on marketing, Toulouse, Beijing or Washington de- fixed-base and full-flight finance and sales, and have limited in-house pending on the airline’s location. simulators combining aca- Resident Customer Support represen- demic instruction with prac- technical and engineering capabilities. tation can also be provided at the air- tical training. They rely on the aircraft and engine manufacturers line’s main base or any other location ● Cabin Crew courses to be mutually agreed. These Resident Familiarisation with Airbus to provide the support of the aircraft in service. Customer Support Managers (RCSMs) cabin features Within Airbus Industrie’s Customer Support are the airline’s permanent on-site in- ● Performance/Operations terface with the CSM, providing contin- courses Services Division, the department “Leased and uous support matched to the airline’s These courses provide flight Pre-Owned Aircraft” provides support to leasing needs. In addition, advice on the techni- operations staff with a cal operation of the aircraft is available training on Airbus per- companies (the lessors) and to the airlines from the RCSM at transit stations, formance documenta- operating the aircraft (the lessees). where RCSM offices have been estab- tion, systems and lished for other Airbus operators. In computation pro- cities such as New York, London, grammes. These Paris, Istanbul, Frankfurt, Madrid, Abu courses are designed Dhabi, Hong Kong, Los Angeles and for, Flight Dispatchers, Manchester, “city coverage” has been Performance Engineers, developed to support several operators Weight and Balance Engineers and based in the same city. In case of need, Load Masters. operators may contact RCSMs at any ● Maintenance courses station. Their contacts are given on They are a blend of lec- pages 30 and 31. tures, computer-based There are generally four types of op- training, maintenance train- erators of leased aircraft: ing simulators and field trips ● the start-up airlines, combining academic instruc- ● an existing airline that is not yet tion with practical training. Airbus operator, Academic instruction, practi- ● an existing Airbus airline, operating cal and hands-on experience can the same Airbus type as the one being also be provided at the airline’s leased, base or any other airline’s base ● an existing Airbus airline, operating equipped with training aids and fa- a different Airbus type. cilities. In addition to the simulators The Customer Support Package that at the Airbus Industrie training cen- includes the following items can be tres, simulator capacity for Airbus tailored to meet the specific needs of aircraft is available worldwide. Lists either type of airline. of simulator locations can be provided. 2 FAST / NUMBER 24 FAST / NUMBER 24 3 p 1 / 15 1/06/99 9:13 Page 4 TECHNICAL DATA AND generally not accepted for operational DOCUMENTATION manuals, must have the formal agree- Hamburg ment of the lessor and must be incorpo- The technical publication package that rated in the lessor’s manuals at condi- Frankfurt the lessor provides to the lessee is de- tions stated in the Airbus Customer Washington fined in the lease agreement signed be- Services Price List. Beijing tween the lessor and the lessee. Upon request of the lessor or the Technical documentation is revised lessee, Airbus Industrie may provide di- according to set frequencies and it is rect support to the relevant airworthi- the responsibility of the lessee to incor- ness authority if the aircraft type is not porate the revisions in the documenta- yet registered in a particular country or Singapore tion. Airbus can train the lessee on the if the operator wants authorisation to use of manuals if necessary. fly extended twin engine operations. In the event an aircraft is transferred from one lessee to another, Airbus MATERIEL SUPPORT Industrie will customise the Operational manuals - Flight Manual Airbus Industrie maintains a worldwide (FM), Flight Crew Operating Manual spare parts distribution network with (FCOM), Check List (CL), Master several strategically located stores. The Minimum Equipment List (MMEL) - principal store is in Hamburg. free of charge in the name of the In order to respond to the airline’s lessee. specific needs, Airbus Industrie pro- Airbus Industrie manages the revi- vides recommendations for the pur- (IP) of spare parts and tools, a spares month in a meeting chaired by the V.P. sion of the documentation and the chase of Spares, Ground Support investment forecast (SIF), a fly-away Customer Services, and attended by the customisation changes. The Customer Equipment and Tools. These recom- kit if necessary, information on possible Customer Support Directors, Originated Changes from the lessee, mendations cover initial provisioning spares pooling arrangements with Programme Directors and the Director Airbus operators, and spares available of Maintenance, Engineering and for lease. Reliability. Data such as pilot and Repair time is a key factor in deter- maintenance reports, dispatch reliabil- mining the level of spares to be provi- ity, in-flight shut downs, cancellations, Typical documentation delivery sequence sioned, as spare parts removed from flight hours and flight cycles will be stock are required to cover the period discussed and analysed in order to that a failed part is in the repair circuit. make sure that the airline is getting Airbus Industrie guarantees that its re- maximum benefit from the aircraft. A/C DELIVERY pairs of its proprietary parts will be completed within a maximum of 15 cal- MAINTENANCE endar days. This is a guaranteed maxi- ENGINEERING mum, not an average. Airbus suppliers have also agreed to reduce their shop Airbus can provide customised AMM TSM processing times. Maintenance Programmes (Mainte- CML MPD Airbus supplies the right spares in the nance Review Board Document / AWM shortest possible time from its five Maintenance Planning Document / TEM/TED FCOM SES MMEL WBM spares centres located in Hamburg, Maintenance Planning Data Support): AC PPM IPC SB Frankfurt, Washington DC, Singapore ● to facilitate the entry into service of MFP CLS SRM SIL and Beijing: the aircraft, VIM CMM NTM FM ● AOG service 24 hours a day, 365 ● optimise maintenance planning, days a year ● maximise aircraft availability for rev- AC Airplane Characteristics for Airport Planning MMEL Master Minimum Equipment List ● Customised lead-time (CLT). CLT is enue service, ▲ AMM Aircraft Maintenance Manual MPD Maintenance Planning Document an approach to just-in-time delivery en- ● minimise maintenance costs.