Welcome to Tangmere Ward Contents Introduction………………………………………………….Page 3 - 4 Recognising Staff……………………………………….….Page 5 - 7 Award Winning Unit………………………………………..Page 8 - 9 Partners and Visitors on the Ward…………………...Page 10 - 11 Meal Times & Menus…………………………………………Page 12 Facilities and Car Parking……………………………..Page 13 - 15 Patient Feedback……………………………………………..Page 16 Important things to know…………………………………...Page 17 2 Introduction Welcome to Tangmere Ward, we hope to make your stay as pleasant and comfortable as possible. This leaflet is designed to give you and your relatives/visitors the information you need about Tangmere Ward, the Hospital, and the services we provide. If English is not your first language we can arrange for interpreting services if necessary. This can be organised through the ward. Tangmere Ward has 5 bedded ward bays with en-suite facilities in each bay. Most of our beds have special cots that allow you to keep your baby close to you while you are sleeping and to allow you access to your baby without getting out of bed. Each bed has a pull around curtain to ensure your privacy when necessary. There is an infant feeding room where you can breast feed or express breast milk. We also have a small nursery where you can bath your baby. It is very important that you bring all your prescription medicines in with you to hospital. Please hand the medicines to a member of staff on duty on your arrival. There are four en-suite private rooms and two non en-suite private rooms on Tangmere Ward. These rooms are available for a small fee however, we regret that private rooms cannot be booked in advance and must be requested on admission. If your Midwife or Obstetrician advises that a private room is desirable for clinical reasons, you will be treated as a priority without any charge to you. Payment for these rooms will be taken during your stay via a debit or credit card. 3 Introduction Cont. NB: Executive and Premier rooms are allocated according to clinical need in the first instance. Availability of an Executive/ Premier room is not guaranteed and can only be confirmed when you are admitted to the ward. If it becomes necessary, we may ask you to vacate your room before discharge. 4 Recognising Staff 5 Recognising Staff Cont. Please note ALL Staff will be wearing their Hospital Identification badge. If you notice that this is not the case, please alert your Midwife or Healthcare Assistant. The Midwifery team is led by Ward Manager Karen Bennett who is supported by fully trained Midwives and Maternity Healthcare Assistants who will provide around the clock care and support, allowing you to make informed choices about your care and treatment. The care of mothers and babies within specified bay and side rooms are allocated to Midwives at the beginning of each shift and their names of will be displayed within your bay/room and the number of staff on the ward that day will be displayed in the main corridor. Other members of the team During your stay you will come across other members of the team all of whom have a role to play in your care and treatment. Head of Midwifery/Senior Midwifery Managers (Matron) Our Head of Midwifery or one of the Senior Midwifery Managers will visit the ward on a regular basis and will be happy to answer any questions you might have. Medical Team Obstetricians and Paediatricians visit the ward daily to carry out examinations on you or your baby. 6 Recognising Staff Cont. Midwife Counsellor If you would like to talk to the Midwife Counsellor about the birth of your baby you can contact her in confidence by calling 07876 475 772 or by informing your midwife. Physiotherapists Women can benefit from Physiotherapy advice and treatment both during pregnancy and in the early post-natal period. In addition, pre and post-operative advice and exercises can aid recovery. The Physiotherapist visits the ward Monday to Friday. If your stay is over a weekend and you would like to speak to the Physio Team, please speak with a member of staff who will provide the team with your contact details. Bounty Photographer The Bounty Photographer will give you a pack containing a small amount of toiletries when you are admitted to Tangmere or Labour ward. Before you go home another pack with information leaflets and baby products will be given to you. The photographer visits Tangmere Ward daily enabling you to have a first portrait photo taken of your baby (photos are chargeable). Please let a member of the team know if you do not want a visit from Bounty. Trolley Service Twice a week (Monday & Friday afternoons) volunteers from the Friends of Chichester Hospital visit the ward with a trolley stocked with confectionary, soft drinks etc. 7 Award Winning Unit All-Party Parliamentary Group on Maternity Western Sussex Hospitals NHS Foundation Trust is one of the eight outstanding maternity units which have won awards from the All-Party Parliamentary Group on Maternity (APPGM). The award recognised the team’s commitment of listening to parents who had used the service. As a result the maternity ward now provides an opportunity for fathers/partners to stay overnight in comfy chairs enabling them to bond as a new family. We were the first unit within Maternity to allow this in England. Care Quality Commission (CQC) During December 2015 all three sites operated by Western Sussex Hospitals NHS Foundation Trust were inspected by the Care Quality Commission (CQC). The purpose of these inspections is to ensure that health and social care services provide people with safe, effective, compassionate, high quality care & promote and encourage improvement. Following our visit, Western Sussex Hospitals NHS Foundation Trust was named as the third acute trust to be awarded a rating of “Outstanding” for the services we provide. Chief Inspector of Hospitals, Professor Sir Mike Richards said this of our Trust: “Western Sussex Hospitals NHS Foundation aspires to be one of the best patient-centred services in the National Health Service, with a trust-wide mantra of patients first. We found that this ambition was understood and embedded in the practice of staff across all professions and at all levels. I congratulate the trust and all staff on this outstanding rating.” 8 Award Winning Unit Cont. 9 Partners and Visitors on the Ward Our comfy recliner chairs and sofa beds (only in private rooms) allow families to stay together in the first precious hours after birth and give new mums the extra support that many tend to need. We kindly request that partners staying overnight on Tangmere ward bring with them everything they will need for an overnight stay. We regret that we cannot provide washing/showering facilities (this is only available in private rooms with en-suites) or food and apologise for any inconvenience this may cause. If your partner wishes to stay, please ask a member of staff for a reclining chair if you do not have one next to the bed. Partners are welcome to have a tea/coffee when we do the drinks round and there is a machine situated by the Ward entrance, we do ask for a small contribution for this. Alternatively, the Hospital Restaurant offers a variety of food and beverages including Costa Coffee. Visiting Times Partners Open Visiting, please refer to the guidance beside your bed 15.00—17.00 All other Visitors 18.30—20.00 N.B: For the comfort and safety of new families, we politely request that only children of the new parents visit Tangmere Ward and that visitors are limited to two people per bed at any one me – thank you. 10 Partners and Visitors on the Ward Cont. Infection Control Infection control is very important to us and we take this very seriously. We encourage everyone who comes into hospital to wash their hands or use the alcohol rub. Your visitors should use the rub before entering the ward and as they leave. We ask that you do not allow your visitors to sit/lie on your bed. Please keep luggage to the essentials (your Community Midwife will provide you with a list) to minimise blocking emergency walkways in and around your cubicle and to allow our domestic teams to maintain the cleanliness of our ward. This will take place on a daily basis. Unfortunately flowers are not allowed on the ward, this is in line with our infection control policy. Security on the Ward Members of staff will not take your baby for any tests without you or your partner in attendance. For the safety of our patients and their families, admission to the ward is by entry phone only. During the night the main entrance to the unit will be locked, an entry phone is located on the wall of the entrance lobby to request access to the building from the ward staff. Please do not let people follow you into the building or the ward areas as you arrive or leave – you are entitled to ask that they wait for the receptionist to admit them. All staff working on or visiting the unit wear picture identification cards at all times. 11 Meal Times and Menus Breakfast is served from 8am to 9am Lunch is served from 12 noon to 1pm (Unfortunately, hot meals will only be available until 12.30pm) Supper is served from 5.30pm to 6.30pm (Unfortunately, hot meals will only be available until 6.00pm) The Housekeeper will discuss the menu options with you in the morning, and a waitress service is in operation to bring your tray to your bed.