Fliway Transport Limited PO Box 73011 Auckland Airport Manukau 2150 Phone: +64 9 255 4600 21 January 2021 RE: Network Congestion Dear Valued Customer, On the back of recent unseasonably high volumes, we have our highest ever volume of deliveries in the transport network today. Nationally, we are currently at a position of 2.09 days of freight within the network (an increase on yesterday’s 1.87 days). The branch network remains very heavily congested. We thank you for your patience as we continue to clear the backlog, delivering the oldest consignments first where possible. Please also note the upcoming Public Holidays and Regional Anniversary Days, which will have an impact on our warehouse and transport operations. Branches in the respective regions will be closed for deliveries. Day Date Observed Regions Covered Branch Closures Wellington Anniversary Day Monday, 25 January 2021 Wellington, Manawatu, Wanganui, Palmerston North Wellington, Palmerston North Auckland Anniversary Day Monday, 01 February 2021 Auckland, Waikato, Bay of Plenty, Gisborne Auckland, Hamilton, Tauranga Nelson Anniversary Day Monday, 01 February 2021 Nelson, Tasman, Buller Blenheim Northland Anniversary Day Monday, 01 February 2021 Northland Whangarei Waitangi Day Monday, 08 February 2021 Nationwide All Please see the following page for the updated network status report. We appreciate your support and patience through this period. Yours sincerely, CAMERON COURTNEY National Operations Manager T: +64 9 255 4600 / 0800 354 929 (FLIWAY) www.fliway.com A YANG KEE COMPANY NETWORK PERFORMANCE 21-01-2021 AREA UPDATE Overall ● Congestion remains high across most branches nationwide. Average of 2.09 days of deliveries outstanding across the network. Position ● Please allow 1-2 days additional lead-time for deliveries. ● Overall volume is very high. ● Backlog is being worked through on a first in, first out basis. ● Additional capacity in place this week to accomodate the expected increase. ● Total of 165m3 of freight rolled in Auckland. This will be cleared as first priority for linehaul loadout Linehaul tonight. Breakdown of rolled freight by branch: Network Branch m3 Branch m3 Blenheim 15 New Plymouth 11 Central Otago 0 Palmerston North 25 Christchurch 37 Tauranga 40 Dunedin 11 Wellington 32 Hamilton 70 Whangarei 0 Napier 35 ● The following table shows total freight volume for each branch (including linehaul rolled freight), expressed in the number of days it will take the branch to deliver all freight: Branch Branch Days Branch Days Network Auckland 2 Napier 1.9 Blenheim 2 New Plymouth 1.7 Central Otago 0.9 Palmerston North 2.1 Christchurch 2.3 Tauranga 2.5 Dunedin 1.2 Wellington 2.3 Hamilton 2.2 Whangarei 2.9 Home Deliveries ● We are continuing to experience high volume across our Home Delivery network. A delay of 1-2 days may be experienced for home deliveries, with inter-depot movements slowed due to congestion and capacity constraints. .