Sandoval County Fire Department, New Mexico Emergency Services Master Plan May 2016 Sandoval County (NM) Fire Department Emergency Services Master Plan 2016 Table of Contents Table of Contents ................................................................................................................... i Executive Summary ............................................................................................................... 3 Evaluation of Current Conditions ......................................................................................... 18 Organizational Overview ......................................................................................................................... 19 Governance ......................................................................................................................................... 19 Organizational Design ......................................................................................................................... 19 Service Area and Infrastructure .......................................................................................................... 22 Management Components ..................................................................................................................... 25 Foundational Management Elements ................................................................................................ 25 Agency Communication ...................................................................................................................... 25 Record Keeping and Documentation .................................................................................................. 26 Fiscal Analysis .......................................................................................................................................... 28 Staffing and Personnel Management ..................................................................................................... 54 Personnel Overview ............................................................................................................................ 55 Training Staff ....................................................................................................................................... 57 Staffing Discussion .............................................................................................................................. 57 Volunteer Staffing ............................................................................................................................... 59 Training ................................................................................................................................................... 63 General Training Competencies .......................................................................................................... 65 Training Methodology, Operation and Performance ......................................................................... 65 Training Administration ...................................................................................................................... 66 Training Facilities ................................................................................................................................ 67 Capital Assets .......................................................................................................................................... 68 Facilities .............................................................................................................................................. 69 Apparatus ............................................................................................................................................ 91 Service Delivery and Performance .......................................................................................................... 97 Demand ............................................................................................................................................... 97 Distribution ....................................................................................................................................... 104 Concentration ................................................................................................................................... 110 Reliability .......................................................................................................................................... 112 Response Performance ..................................................................................................................... 112 Mutual and Automatic Aid ................................................................................................................ 116 Future System Demand Projections ................................................................................... 119 Population Growth Projections ........................................................................................................ 119 Community Risk Analysis .................................................................................................................. 120 Service Demand Projections ............................................................................................................. 123 Future Delivery System Models ............................................................................................................ 124 Sandoval Master Plan Report i Sandoval County (NM) Fire Department Emergency Services Master Plan 2016 Response Standards and Targets ...................................................................................................... 124 Short-Term Strategies ........................................................................................................ 130 Priority 1 – Items Involving Immediate Internal Safety Concerns .................................................... 130 Priority 2 – Considerations That May Present Legal or Financial Exposure ..................................... 131 Priority 3 – Matters That Address a Service Delivery Issue .............................................................. 131 Priority 4 – Considerations to Enhance the Delivery of Services ...................................................... 131 Priority 5 – An Important Thing to Do .............................................................................................. 131 Additional Commentary on Staffing ................................................................................................. 132 Mid-Term Strategies .......................................................................................................... 133 Future Staffing .................................................................................................................................. 134 Training ............................................................................................................................................. 134 SCFD Administration Building ........................................................................................................... 135 Strategic Planning ............................................................................................................................. 135 Long-Term Strategies ......................................................................................................... 136 Apparatus Replacement Planning ..................................................................................................... 136 Emergency Communications ............................................................................................................ 140 Revenue and Expenditure Forecast ...................................................................................................... 142 Conclusion ......................................................................................................................... 149 Appendices ....................................................................................................................... 150 Appendix A: Table of Figures ................................................................................................................ 150 Appendix B: Data Survey Tables ........................................................................................................... 155 ii Sandoval Master Plan Report Sandoval County (NM) Fire Department Emergency Services Master Plan 2016 Executive Summary Emergency Services Consulting International (ESCI) was engaged by Sandoval County Fire Department (SCFD) to conduct an emergency services master plan. This report is the culmination of that evaluation. Throughout this document, the Sandoval County Fire Department is alternatively referred to as SCFD, Sandoval County, the agency, or client. PURPOSE AND APPROACH The purpose of the study was to: A. Assess the current fiscal, service level, and infrastructure conditions of the agency; recommending improvements to the existing processes where appropriate. B. Predict the community growth and development; assessing the impact of that predicted growth on the emergency service delivery system. C. Recommend short, mid, and long-term strategies to increase efficiency and effectiveness; planning for investments to stay ahead of the impacts that will likely be felt by the community in response to predicted growth. This report evaluated the agency, as it existed when ESCI consultants arrived