REALTIME ADAPTIVE PROTOTYPING FOR D2.1 USER-CENTRED DESIGN METHODOLOGY INDUSTRIAL DESIGN OF MULTIMODAL INTERACTIVE EXPRESSIVE TECHNOLOGY D2.1 User-Centred Design Methodology Grant Agreement nr 644862 Project title Realtime Adaptive Prototyping for Industrial Design of Multimodal Interactive eXpressive technology Project acronym RAPID-MIX Start date of project (dur.) Feb 1st, 2015 (3 years) Document reference RAPIDMIX-WD-WP2-UPF-31May15-D2.1.docx Report availability PU - Public Document due Date May 31th, 2015 Actual date of delivery May 31st, 2015 Leader GS Reply to Francisco Bernardo ([email protected]) Additional main contributors Atau Tanaka (GS) (author’s name / partner acr.) Rebecca Fiebrink (GS) Adam Parkinson (GS) Sebastian S. Meala (UPF) Frédéric Bevilacqua (IRCAM) Document status Submitted This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement N° 644862 D2.1 USER-CENTRED DESIGN METHODOLOGY Page 1 of 36- MIX_WD_WP1_DeliverableTemplate_20120314_MTG-UPF Page 1 of 36 EXECUTIVE SUMMARY The purpose of this document is to provide all project partners with a description of the User-Centred Design (UCD) methodology adopted for Work Package 2 (WP2). It is intended for project actors to use it as manual for implementing UCD processes in their tasks, adopting the prescribed methodologies and criteria for user involvement, and for assessing and benchmarking design requirements and needs. This document provides a state of the art that presents an overview of the main research domains that inform the design of the proposed methodological framework. It makes an overview of User Experience, which encompasses User-Centred Design as a design framework that aims to potentiate the benefits and experience that users derive from a product. Action Research is also covered as a methodological framework that complements UCD and provides the necessary scientific rigour, credibility and transferability for a project at this level. The state of the art also provides a literature review of the background experience of the consortium in previous projects that involved user-centric processes, presenting the underlying ethos of RAPID-MIX project and consortium. This document describes OPPP, an innovative UCD methodological framework specific to RAPID-MIX. It is comprised of a four (4) step process: Observation, Probes, Prototypes, Products and is presented as a set of guidelines, structured with leading questions, a selection of methods, such as workshops, participatory design activities and focus groups, amidst others, and an actionable and systematic approach that will enable the deployment of the methodology by project actors throughout the project lifetime. Using this methodology, WP2 will directly engage industry users (represented by SMEs and Industry Panel members) and consumer end users, identified as the target user groups for the RAPID-MIX technologies. This will allow RAPID-MIX consortium to gauge industry needs and catalogue the SMEs’ production roadmaps, in order to interpret their design methods and identify gaps in their workflow processes. WP2 will inform the product design cycle involving Agile Prototyping (WP3), API Development (WP4), and Integration (WP5). It will also inform Evaluation (WP6) by providing insights and the learning that emerges from the early and continuous user involvement in the assessment of prototypes, applying the outputs as examples in the subsequent rounds of user-centred design activities, to inform subsequent product design cycles. In order to fulfil its function as a quick reference to frequently asked questions and problems, updates to this document will be kept electronically on the RAPID-MIX website and reflect updates or changes according to the evolution of procedures and progress during the lifetime of the project. D2.1 USER-CENTRED DESIGN METHODOLOGY Page 2 of 36 TABLE OF CONTENTS 1! INTRODUCTION ......................................................................................................................................... 5! 1.1! UCD methodology in RAPID-MIX ............................................................................................................ 5! 1.2! Structure of Document ............................................................................................................................. 5! 2! STATE OF THE ART .................................................................................................................................. 5! 2.1! Literature overview ................................................................................................................................... 5! 2.1.1! Understanding User Experience ........................................................................................................... 5! 2.1.2! User Centred-Design ............................................................................................................................ 6! 2.1.3! Other design research approaches ....................................................................................................... 7! 2.1.4! Action Research .................................................................................................................................... 8! 2.2! Previous UCD experience within RAPID-MIX consortium ....................................................................... 9! 2.2.1! The A20: Interactive Instrument Techniques for Sonic Design Exploration. ....................................... 10! 2.2.2! Form Follows Sound: Designing Interactions from Sonic Memories .................................................. 10! 2.2.3! User‐Centred Design of a Tool for Interactive Computer‐Generated Audiovisuals ............................ 11! 2.2.4! HapticWave: Presenting the Multiple Voices, Actors and Materials of a Design Research Project .... 11! 2.2.5! Using interactive machine learning to support interface development through workshops with disabled people. .............................................................................................................................................. 11! 2.2.6! A Methodological Framework for Teaching, Evaluating and Informing NIME Design with a Focus on Expressiveness and Mapping ......................................................................................................................... 12! 2.2.7! Sonically augmented artifacts: Design methodology through participatory workshops ...................... 13! 2.3! Synthesis – the RAPID-MIX approach, an ethos ................................................................................... 13! 3! USERS ...................................................................................................................................................... 14! 4! UCD IN RAPID-MIX .................................................................................................................................. 15! 4.1! The UCD methodological framework ..................................................................................................... 16! 4.2! Practical Guidelines for RAPID-MIX UCD Actions ................................................................................. 17! 4.2.1! What is a “UCD action”? ..................................................................................................................... 18! 4.2.2! Who is responsible for deciding what UCD techniques will be incorporated in a UCD action? .......... 18! D2.1 USER-CENTRED DESIGN METHODOLOGY Page 3 of 36 4.2.3! Who should be the “users” in a UCD action? ...................................................................................... 18! 4.2.4! What methods should be considered for user involvement in UCD actions? ..................................... 19! 4.2.5! How to prepare and apply a UCD action? .......................................................................................... 24! 4.3! Deployment along the project ................................................................................................................ 25! 4.3.1! Year 1 .................................................................................................................................................. 25! 4.3.2! Year 2 .................................................................................................................................................. 26! 4.3.3! Year 3 .................................................................................................................................................. 26! 4.3.4! Potential events to deploy other UCD actions .................................................................................... 27! 5! ETHICS ..................................................................................................................................................... 28! 5.1! Workshop Participation Consent Form .................................................................................................. 28! 5.2! Project Information Sheet ...................................................................................................................... 28! 6! DATA ......................................................................................................................................................... 28! 6.1! Types of data ........................................................................................................................................