Unannounced Inspection Report – Care for Older People in Acute Hospitals Aberdeen Royal Infirmary and Woodend Hospital | NHS Grampian 11–14 August 2015 Healthcare Improvement Scotland is committed to equality. We have assessed the inspection function for likely impact on equality protected characteristics as defined by age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation (Equality Act 2010). You can request a copy of the equality impact assessment report from the Healthcare Improvement Scotland Equality and Diversity Officer on 0141 225 6999 or email [email protected] © Healthcare Improvement Scotland 2015 First published October 2015 The publication is copyright to Healthcare Improvement Scotland. All or part of this publication may be reproduced, free of charge in any format or medium provided it is not for commercial gain. 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Photographic images contained within this report cannot be reproduced without the permission of Healthcare Improvement Scotland. www.healthcareimprovementscotland.org Healthcare Improvement Scotland Unannounced Inspection Report (Aberdeen Royal Infirmary and Woodend Hospital, NHS Grampian): 11–14 August 2015 2 Contents 1 Background 4 2 A summary of our inspection 6 3 What we found during this inspection 9 Appendix 1 – Areas for improvement 28 Appendix 2 – Details of inspection 31 Appendix 3 – List of national guidance 32 Appendix 4 – Inspection process flow chart 34 Appendix 5 – Terms we use in this report 35 Healthcare Improvement Scotland Unannounced Inspection Report (Aberdeen Royal Infirmary and Woodend Hospital, NHS Grampian): 11–14 August 2015 3 1 Background In June 2011, the Cabinet Secretary for Health, Wellbeing and Cities Strategy announced that Healthcare Improvement Scotland would carry out a new programme of inspections. These inspections are to provide assurance that the care of older people in acute hospitals is of a high standard. We measure NHS boards against a range of standards, best practice statements and other national documents relevant to the care of older people in acute hospitals, including the Care of Older People in Hospital: Standards (Healthcare Improvement Scotland, June 2015). Our inspection process is focused on the three national quality ambitions for NHSScotland, which aim to ensure that all care is person-centred, safe and effective. The process includes an NHS board self-assessment and a planned Older People in Acute Hospitals (OPAH) board visit. All NHS boards complete a self-assessment to outline their performance in relation to the key issues for the care of older people and any improvement activity. The planned OPAH board visit allows staff in each NHS board to meet with the inspection team and highlight areas of good practice and areas where improvements could be made. We use the self- assessment data and findings from the OPAH board visit to inform our inspections and identify the key areas of focus. We look at outcomes relating to one or more of the following areas on each inspection: • treating people with compassion, dignity and respect • screening and initial assessment • person-centred care planning • safe and effective care • managing the return home, and • leadership and accountability. We are working closely with improvement colleagues in Healthcare Improvement Scotland to ensure that NHS board teams are given appropriate support to deliver improvements locally and to share and learn from others. During our inspections, we identify areas where NHS boards: • must take action in a particular area, or • should take action in a particular area. If we tell an NHS board that it must take action, this means the improvements we have identified are linked to national standards, other national guidance and best practice in healthcare. A list of relevant national standards, guidance and best practice can be found in Appendix 3. If we tell an NHS board that it should take action, this means that, although the improvements are not directly linked to national standards, guidance or best practice, we consider the care that patients receive would be improved. Healthcare Improvement Scotland Unannounced Inspection Report (Aberdeen Royal Infirmary and Woodend Hospital, NHS Grampian): 11–14 August 2015 4 About this report This report sets out the findings from our unannounced inspection to Aberdeen Royal Infirmary and Woodend Hospital, NHS Grampian from Tuesday 11 August to Friday 14 August 2015. This report summarises our inspection findings on page 6. Detailed findings from our inspection can be found on page 9. The inspection team was made up of five inspectors and a public partner, with support from a project officer. One inspector led the team and was responsible for guiding them and ensuring the team members agreed about the findings reached. A key part of the role of the public partner is to talk with patients about their experience of staying in hospital and listen to what is important to them. Membership of the inspection team visiting Aberdeen Royal Infirmary and Woodend Hospital can be found in Appendix 2. The report highlights areas of strength and areas for improvement. You can find all areas for improvement from this inspection in Appendix 1 on page 28. The flow chart in Appendix 4 summarises our inspection process. More information about Healthcare Improvement Scotland, our inspections, methodology and inspection tools can be found at http://www.healthcareimprovementscotland.org/OPAH.aspx Healthcare Improvement Scotland Unannounced Inspection Report (Aberdeen Royal Infirmary and Woodend Hospital, NHS Grampian): 11–14 August 2015 5 2 A summary of our inspection Aberdeen Royal Infirmary serves the Grampian region. It has approximately 900 staffed beds and a complete range of medical and clinical specialties. In November 2012, the new purpose-built Emergency Care Centre opened, bringing together emergency and urgent care facilities into one building. There are 353 inpatient and day beds in the Emergency Care Centre. Woodend Hospital is a community hospital located in the Woodend area of Aberdeen. The hospital provides elective orthopaedic surgery, rehabilitation and care of the elderly services in conjunction with the other acute and community hospitals in the NHS Grampian area. We carried out an unannounced inspection to Aberdeen Royal Infirmary and Woodend Hospital from Tuesday 11 August to Friday 14 August 2015. We inspected the following areas: Aberdeen Royal Infirmary • ward 101 (acute medical initial assessment, AMIA) • ward 102 (geriatric assessment unit) • ward 105 (general medicine) • ward 107 (respiratory medicine) • ward 110 (general medicine) • ward 204 (acute stroke) • ward 209 (urology) • ward 212 (orthopaedic trauma) • ward 303 (acute geriatric medicine), and • ward 306 (acute geriatric medicine). Woodend Hospital • orthopaedic rehabilitation unit, and • stroke rehabilitation unit. Before the inspection, we reviewed NHS Grampian’s self-assessment. We also gathered information about Aberdeen Royal Infirmary and Woodend Hospital from other sources, including Scotland’s Patient Experience Programme and other data that relates to the care of older people. We also carried out an OPAH board visit to NHS Grampian on Wednesday 20 May 2015. Based on our review of this information, we focused the inspection on the following outcomes: • treating people with compassion, dignity and respect • screening and initial assessment • person-centred care planning • safe and effective care • managing the return home, and • leadership and accountability. Healthcare Improvement Scotland Unannounced Inspection Report (Aberdeen Royal Infirmary and Woodend Hospital, NHS Grampian): 11–14 August 2015 6 On the inspection, we spoke with staff and used additional tools to gather more information. In all wards, we used a formal observation tool and the mealtime observation tool, where appropriate. We carried out 15 periods of observation during the inspection. In each instance, members of our team observed interactions between patients and staff ward for 20 minutes. We also carried out patient interviews and used patient and carer questionnaires. We spoke with 24 patients at Aberdeen Royal Infirmary and eight patients at Woodend Hospital. Across both hospitals, we received completed questionnaires from 46 patients and 20 family members, carers or friends. As part of the inspection, we reviewed 56 patient health records to check that the care we observed was informed by the outcomes of the assessments and as described in the care plans. Documentation is an essential part of a patient’s care it is a legal requirement and ensures that patient care is safe. Throughout this report, we have identified areas of poor documentation. However, it is important to stress that poor documentation does not automatically mean that care is poor. We cannot say that care was poor, only that we could not be assured that care was safe and appropriate. Progress since last inspection Following our previous inspection of Aberdeen Royal Infirmary and Woodend Hospital in October 2014, we have noted that improvements have been made as described in the report. NHS Grampian has acknowledged that work is ongoing to introduce improvements. Areas of strength We noted areas where NHS Grampian was performing well in relation to the care provided to older