PROGRAMA LA MODULUL SPECIFICUL LIMBII ENGLEZE ÎN ACTIVITATEA TURISTICĂ The topics 1. An introduction to tourism 1.1 Concept and definitions 1.2 Pioneers of tourism 1.3 History of tourism 2. Meetings 2.1 Introducing oneself 2.2 Meeting someone for the first time 3. Ways of traveling 3.1 Traveling by air. 3.2 Traveling by rail (train), by water (sea, river) and by road (car, bus) 4. In the town, city 4.1 Things to see in the town. Where in town? 4.2 Asking and giving direction in the street 4.3 Information request 5. Means of transport. Rent/hire a car 5.1 Means of transport 5.2 Rent a car. 5.3 Road signs and warnings 6. Ticket reservations 6.1 Buying an airplane ticket from a travel agency 6.2 Baggage information 6.3 What documents do you need to travel to….? 7. Tourist attractions and facilities 7.1 Tourist attractions 7.2 At the bank 8. Hospitality 8.1 Making a hotel booking on the telephone and by letter/fax. 8.2 Arriving at the hotel. Checking in/out at a hotel. 9. Public Services 9.1 Public Services 9.2 Weather and climate 10. At the restaurant 10.1 Catering establishments and restaurant staff 10.2 Food and drinks 10.3 Ordering, asking/giving advice, complaining apologizing and paying 11. Letter writing 1 Lesson1 AN INTRODUCTION TO TOURISM Tourism is the act of traveling or the purpose of recreation and business, and the provision of services for this act. A more comprehensive definition would be that tourism is a service industry, comprising a number of tangible and intangible components. The tangible elements include : transport system - air, rail, road, water and hospitality services- accommodation, foods and beverages, tours, souvenirs, and related services such as banking, insurance and safety and security. The intangible elements include: rest and relaxation, culture, adventures and different experiences . 1.2 Pioneers of tourism Thomas Cook, Freddie Laker and Cesar Manrique. Thomas Cook He was the first person to develop mass tourism. He organized excursions and tours which opened up the world of traveling for pleasure to the middle classes. Many of the things which we now take for granted in modern tourism date back to Thomas Cook – things like traveler’s cheques, hotel vouchers, and chartered transport. Thomas Cook lived in Leicester in the centre of England in the mid-19th century. He organized his first tour, a railway excursion from Leicester to Loughborough, in 1841. Freddie Laker He was one of the pioneers of modern passenger air travel. He was born in England in 1922, and from an early age was involved with aircraft. He was an aircraft engineer in the Second World War and also learnt to fly. Laker’s business ability appeared soon after the war ended. In the Berlin airlift of 1948 he was one of a number of businessmen who bought and chartered planes to take food and supplies to the people of Berlin when the city was blockaded by the Russian. It was in the 1960s and 1970 that the real growth in charter air travel happened, as more and more people wanted to go on package holidays. Laker was at the forefront of this. Freddie Laker helped to make air travel a realistic and fairly cheep possibility for many travelers and tourists. Cesar Manrique He was born in Arrecife in 1919 and studied art in Madrid and New York. His major set-piece visitor attractions, Jameos del Agua, Mirador del Rio, and Jardin de Cactus are masterpieces of design which are totally in harmony with the landscape. 2 The hallmarks of any Manrique project are the use of local materials, integration with natural, and a completely peaceful atmosphere, all finished with a flourish of his own brand of surreal art. Cesar Manrique died in a car accident just outside his Taro de Tahiche home in September 1992. 1.3 History of tourism Read the article about the history of tourism “Footprints in the sand of time” 3 Lesson 2 MEETINGS 2.1 Introducing oneself (prezentari) Vocabulary: My name is John Brown. Mine is Simon Smith - Iar eu sunt… Please call me Simon And you must call me Bill. May I introduce you to … I’d like to introduce you to… This is… How old are you? I am ….. He/she is … . Where are you from? I’m from … I live in … . What is your address/ telephone number? 2.2 Meeting someone for the first time Dialogue: Hugo Liro arrives at the airport, looking for someone who he has never met, but who is meant to be wearing a red carnation in his buttonhole in order to be recognized. HL: Excuse me, are you Bob Smith? Man: No, I’m afraid I’m not. HL: Oh, that’s a pity, I’ve just arrived from Italy and he was meant to meet me here. Thank you anyway. It would appear that everyone has agreed to put a carnation in their buttonhole! H.L: Excuse me, are you Bob Smith? BS: Yes, I’m. You must be Hugo Liro. How do you do? HL: How do you do? I’m pleased to meet you Mr Smith BS: I’m pleased to meet you too. Please call me Bob. HL: And you must call me Hugo. BS: May I introduce you to my colleague, our export sales manager, Simon Dallas? Simon, this is Hugo Liro. HL: How do you do. I’m pleased to meet you at last after all our communication by e-mail and on the telephone! SD: Did you have a good trip? HL: Well, we had three hours delay at the stopover because they had problems refueling the plane, that’s why we are so late, I’m afraid. BS: It doesn’t matter; we have had some extra time to work out our sales strategies for the meeting. My car is in the underground carpark – have you got any luggage? 4 HL: Just a couple of suitcases with samples in them – they should have arrived by now. SD: Let’s go and get them and then we’ll give you some lunch before we go to the hotel… Exercise 1 What would you say? a) Good afternoon Mr. X. How do you do? ____________________________ b) Good morning X. How are you? ________________________________ c) It’s nice to meet you. ___________________________________ d) How is business? __________________________________ e) Have you met Joanna Trilby? _______________________________ f) Did you have a good trip? ________________________ g) How do you know my marketing manager? ________________________ h) Let me give you my card. ____________________________ i) Would you like a coffee? _____________________________ j) Haven’t we met somewhere before? _____________________ Lesson 3 WAYS OF TRAVELING Discussion questions: Why do people travel? Do you like to travel? Why/why not? 3.1 Traveling by air Vocabulary: Airport, airliner, to take off, to land, to get on a plane, to get on board on a plane, get off a plane, book/reserve a flight for London, direct flight, a flight via New York, airline ticket, travel/go first/business class, travel/go tourist/ economy class, check-in desk, to check-in, suitcase, hand luggage/carry-on baggage(Am.E.), aisle seat, smoking/non smoking section, boarding card, go through the passport control, departure lounge, gate, fasten seat-belts, luggage compartment, baggage (re)claim area, pass/go through the customs. Dialogue : At the airport B. Bloggs: Excuse me. Which terminal does flight AL602 go from? Air hostess: Terminal B, Gate 42. You mast check in 60 minutes before departure on an international flight, or 30 minutes before departure on a domestic flight. B. Bloggs: And where do I check-in? AH: The check-in desk is over there- just behind the Tarom desk. B. Bloggs: Thank you. Good morning. I’d like to check-in please. A.H: Good morning, Sir. Could I have your ticket and your passport, and could you put your luggage on the scale? Have you got any hand luggage? Right, here is your boarding card. The flight arrives at 11.15 am local time, and you will 5 have to put your watch forward by 5 hours. Please go through customs and immigration before the duty free shops and go to the departure lounge on time. Your flight will be in about half-an-hour. B. Bloggs: Thank you. Voice: This is the last call for flight number AL602, now boarding gate 42. Bill Bloggs gets on the plane Voice: Ladies and Gentlemen, pleas fasten your seatbelt and extinguish all cigarettes. We are preparing for take-off. At customs. Bill Bloggs has rather bumpy flight, then the plane lands. He gets off the plane and goes off towards customs and immigration. He speaks to a customs officer (CO). CO: Have you got anything to declare, Sir? B. Bloggs: No, nothing in particular. Do I have to declare my camera? CO: No, that’s all right, sir. Could you open your briefcase please? B. Bloggs: Certainly. CO: Go through the green channel, please. B. Bloggs: Thank you. Air travel trouble Overbooking You arrive at the airport, pass through security, only to find that your plane is overbooked. Overbooked means that there are more air tickets sold on a plane than there are places available. Cancellation A decision to stop the flight that has already been scheduled. Ex: All flights have been cancelled because of bad weather. Unconfirmed flights It would seem illogical that once you have booked and paid for your flight, you have to reconfirm.