TTTHHHEEE CCCIIITTTYYY OOOFFF CCCOOORRRKKK VVVEEECCC PPPOOOLLLIIICCCYYY SSSTTTAAATTTEEEMMMEEENNNTTTSSS AAANNNDDD PPPRRROOOCCCEEEDDDUUURRREEESSS FFFOOORRR FFFEEETTTAAACCC QQQUUUAAALLLIIITTTYYY AAASSSSSSUUURRRAAANNNCCCEEE CITY OF CORK VEC Contents POLICY TITLE PROCEDURES B1. Communications 1. Communication with Learners 2. Communication with Staff 3. Communication with other stakeholders B2. Equality 1. Equality Training 2. Equality Planning B3. Staff Recruitment & 1. Staff Recruitment and Allocation Development 2. Staff Induction 3. Staff Development B4. Access, Transfer & 1. Information Provision Progression 2. Learner Entry Arrangements 3. Recognition of Prior Learning 4. Facilitating Diversity B5. Programme 1. Need Identification 6. Learner Records Development Delivery & 2. Programme Design 7. Provision and Maintenance of resources Review 3. Programme Approval 8. Health & Safety 4. Programme Planning 9. Review Cycle of existing programmes 5. Programme Delivery B6. Fair & Consistent 1. Coordinated Planning 7. Consistency with national standards Assessment of Learners 2. Information to Learners 8. Feedback to Learners 3. Security 9. Learner Appeals 4. Reasonable Accommodation 10. Return of Certification Data 5. Consistency between assessors 11. Corrective Action 6. Assessment performed by third parties B7. Protection for Learners 1. Cessation of Programme B8. Sub-Contracting / 1. Selection of second provider Procuring Programme 2. Contract arrangements Delivery 3. Reporting arrangements 4. Monitoring arrangements B9. Self Evaluation of 1. Assignment of Responsibility 4. Learner Involvement Programmes & Services 2. Frequency 5. Selection of External Evaluator 3. Range 6. Methodology Preface 1 CITY OF CORK VEC Preface This Quality Assurance document describes the policies and procedures that pertain in Services under the jurisdiction of the City of Cork VEC. These Services are the Further Education Service, the Adult Literacy and Community Education Service and the Youthreach and Senior Traveller Training Centre Service. The Policy statements presented are common across all three Services, with the individual Service procedures deriving from these statements being clearly identified throughout the document. The specific centres referred to and dealt with as part of the Further Education Service of the VEC are: • Cork College of Commerce • St John’s Central College • Coláiste Stiofáin Naofa • Terrence MacSwiney Community College • Nagle Community College • The Education Service, Cork Prison Statements within the document refer to all centres. Sections pertaining to this service are identified by The specific centres referred to and dealt with as part of the Youthreach/ Senior Traveller Training Centre service of the VEC: • Cork City Learning Support Services • St Finbarr’s Senior Traveller Training Centre • Youthreach Knocknaheeny • Youthreach, The Glen • Youthreach, Dean Street Statements within the document refer to all centres. Sections pertaining to this service are identified by Preface 2 CITY OF CORK VEC City of Cork VEC Adult Literacy and Community Education Service is delivered through locally based providers, co-ordinated through 10 networks throughout the city. The 9 Adult Literacy Schemes (ALS) are the main providers of certified modules in community settings. 7 of these schemes are geographically based while 2 have a citywide remit, 1 specifically for travellers. The Community Education service is largely focussed on uncertified courses. Providers engage with the FETAC accreditation process either through the local adult literacy scheme or through the VEC Community Education Facilitator. The locations relevant to the FETAC Quality Assurance process are as follows: The specific centres referred to and dealt with as part of the Adult Literacy and Community Education Service of the VEC are: • Altrusa Adult Literacy Scheme • Travellers Adult Literacy Scheme • Write Together Adult Literacy Scheme • ABLES Adult Literacy Scheme • Mayfield Adult Literacy Scheme • Spell It Write Mahon Adult Literacy Scheme • Read Write Now Ballyphehane Togher Adult Literacy Scheme • Bishopstown Adult Literacy Scheme This Quality Assurance process will be applied in and through each individual Network/Provider. Sections pertaining to this service are identified by: Preface 3 CITY OF CORK VEC Organisational Structure of The City of Cork VEC Preface 4 Organisational Structure Within Centres 1. Cork College of Commerce Principal Student Representative Council Deputy Principals Assistant Principals Senior Senior Caretaker Supervisors (Course Directors Clerical Officer (Canteen, Crèche) & Administrative) Special Duties Administration Maintenance Assistants Staff Staff Teachers Guidance Caretakers (class, subject) & Support Staff Hygiene Staff Organisational Structures 5 CITY OF CORK VEC 2. St John’s Central College Board of Management Principal Deputy Principals Senior Assistant Senior Ancillary Staff Principals Administrative Staff Caretaking/ Technical Special Duties Administrative Maintenance Support Staff Teachers Staff Staff Guidance & Hygiene Staff Teachers Support Staff Organisational Structures 6 CITY OF CORK VEC 3. Coláiste Stiofáin Naofa Board of Management Principal Deputy Principal Director of Adult Education Heads of Department Senior Clerical Officer Senior Caretaker Crèche Supervisor Guidance and Support Staff Administration Staff Caretaking Staff Hygiene Staff Crèche Staff Course Directors Assistant Heads of Dept.’s (SDT’s) Subject Teachers Organisational Structures 7 CITY OF CORK VEC 4. Terrence MacSwiney Community College (Northside campus) Board of Management Principal Deputy Principal Assistant Principals Director of Adult Education Special Duties Teachers Director of Further Education Coordinator Administration Staff Caretaking and Cleaning Staff Students Council Subject Teachers Organisational Structures 8 CITY OF CORK VEC 4. Nagle Community College Board of Management Principal Deputy Principal Coordinator Subject Teachers Administration Staff Caretaking and Cleaning Staff Students Council Organisational Structures 9 CITY OF CORK VEC 5. The Education Service, Cork Prison Head Teacher Deputy Head Teacher Assistant Principals Post Release Education for Settlement Coordinator Subject Teachers Organisational Structures 10 CITY OF CORK VEC B1 Communications The City of Cork VEC’s mission statement, as set out in its Education Plan 2005-2010, guides the Communications Policy of its Services. It focuses, in particular, on the need to ensure: • The provision of a quality teaching service • That each individual student is cared for and respected • That personal growth and development are fostered and encouraged The Management and Staff of the Centres are committed to ongoing interaction and dialogue with all stakeholders. Stakeholders include learners, staff, the Vocational Education Committee, employers and the general public. The City of Cork VEC, through its procedures will accommodate the following objectives: • Learner access to information and feedback • Staff access to information and feedback • Staff contribution to programme development • Public access to information on our programmes and courses • Liaison with employers concerning the commercial needs of the wider community that we seek to serve • The optimum the use of modem technology Above all, the VEC and the management of its Centres will foster an approach to Communications that fosters the twin skills of listening and dialogue. B1. Communications 11 CITY OF CORK VEC City of Cork Vocational Education Committee Service: Further Education Centres Procedure Title: B1.1 Communication with Version: 1.0 Date: November 2006 Learners Purpose: This Procedure describes how students are able to give feedback on their individual and collective experiences of programmes and services. Staff Involved: Principals, Deputy Principals, Programme Staff, Support Staff, Student Representatives. Methods used to carry out this Who does it Evidence generated procedure Student Evaluation & Feedback Form Programme Staff Analysis of Completed Forms Learners Formal Meetings Student Representatives Minutes of Meetings Board of Management Representatives Principals Programme Staff Informal Meetings Programme Staff Tutorial Schedule Learners Monitoring Monitor (Job Title) Frequency Monitoring Method(s) Principals, Deputy Principals, Annually Review of Meeting Records Programme Staff Review of evaluation sheets B1. Communications 12 FURTHER EDUCATION SERVICE CITY OF CORK VEC City of Cork Vocational Education Committee Service: Further Education Centres Procedure Title: B1.2 Communication with Staff Version: 1.0 Date: November 2006 Purpose: This Procedure describes how information relevant to programmes and services is available to the staff involved in delivery. Members of staff contribute feedback and suggestions for improvement to the programmes and services. Staff Involved: Principals, Deputy Principals, Programme Staff, Administration Staff, Examination Staff Methods used to carry out this Who does it Evidence generated procedure Staff Meetings Principals Agenda Deputy Principals Minutes Programme Staff Staff Handbook Administration Staff Course Management Meetings Programme Staff Agenda Minutes Subject Meetings Programme Staff Agenda Minutes Agreed Assessments Q.A. Management Group Meetings Q.A. Management Group Agenda Minutes Internal Communication Principals Notices Deputy Principals Memos Q.A. Management Group Electronic Communications Programme