“The authentic text of this report produced by Graduate Students can be obtained on request from the University of Manchester [[email protected]]. Copies from any other source may not have the Gregorio Pillado Serrano | Maria Gracia Kcomt | James Tharian authentic text, and the University takes no responsibility for their content.” eport Lucy Dwyer | Hirasdo Julius | Yurie Sato March 2019 AMBS Final Report – Group 17 1 Benchmarking: Unified Transport Authorities and Centralised Ticketing Systems Contents 1. Executive Summary ......................................................................................................................... 6 1.1. Transparency .......................................................................................................................... 6 1.2. Accountability .......................................................................................................................... 7 2. Introduction .................................................................................................................................... 8 2.1. Project Background ................................................................................................................. 8 2.2. Project scope and deliverables ............................................................................................... 8 3. Research Method ............................................................................................................................ 9 3.1. Outline of research methodology ............................................................................................ 9 3.2. Data collection ....................................................................................................................... 13 3.3. Limitations of our approach ................................................................................................... 15 4. Monterrey Findings ....................................................................................................................... 16 4.1. City Profile ............................................................................................................................. 16 4.2. Governance of Public Transport ........................................................................................... 17 4.3. Operations ............................................................................................................................. 22 4.4. Public Perception .................................................................................................................. 28 4.5. New Mobility Bill of the State of Nuevo León ........................................................................ 29 5. Benchmark cities findings ............................................................................................................. 31 5.1. London .................................................................................................................................. 31 5.2. Perth ...................................................................................................................................... 36 5.3. Singapore .............................................................................................................................. 42 6. Analysis .......................................................................................................................................... 49 6.1. Legal ...................................................................................................................................... 49 6.2. Governance ........................................................................................................................... 50 6.3. Finance and contracting ........................................................................................................ 53 6.4. Operations ............................................................................................................................. 56 6.5. Social & Environmental ......................................................................................................... 58 6.6. Centralised ticketing .............................................................................................................. 60 7. Conclusion and recommendations................................................................................................ 62 7.1. Transparency ........................................................................................................................ 62 7.2. Accountability ........................................................................................................................ 63 8. References ..................................................................................................................................... 66 9. Appendix A: Client brief ................................................................................................................ 70 10. Appendix B: List of Key Indicators ................................................................................................. 74 11. Appendix C: List of Interviewees................................................................................................ ... 75 12. Appendix D: Interview Schedule............................................................................................... ....76 AMBS Final Report – Group 17 2 13. Appendix E: Outline of the Interviews .........................................................................................77 14. Appendix F: Survey ................................................................................................ .......................81 15. Appendix G – Survey Results ......................................................................................................... 83 16. Appendix H: The list of current operators in London ...................................................................85 17. Appendix I: Route Map of zonal system of the railway services directly managed by Transport for London ............................................................................................................................................. 86 18. Appendix J – London Underground Fares ................................................................ ......................1 19. Appendix K: Six stages of TfL evolution ..........................................................................................2 20. Appendix L: Bus and Train Fare in Singapore ................................................................ .................3 21. Appendix M: Transparency at TfL in London .................................................................................. 4 22. Appendix N: Indicative approach to prioritise the recommendations ........................................... 5 AMBS Final Report – Group 17 3 List of figures Figure 1 – Project timeline ...................................................................................................................... 9 Figure 2 – Key indicators of good governance. ..................................................................................... 11 Figure 3 – Key indicators for effective finance and contracting processes. ......................................... 12 Figure 4 – Key indicators of efficient operations. ................................................................................. 12 Figure 5 – Key indicators of social and environmental factors. ............................................................ 12 Figure 6 – Key indicators of the quality of centralised ticketing........................................................... 13 Figure 7 – Detail of surveys ................................................................................................................... 14 Figure 8 – Statellite image of the Metropolitan Area of Monterrey with mountainous area highlighted in red. ................................................................................................................................. 16 Figure 9 – Public Transport attributions across government branches ................................................ 18 Figure 10 – Interaction model: public transport organisations in Monterrey ...................................... 19 Figure 11 – RACI matrix for key activities to provide public transport in Monterrey ........................... 21 Figure 12 – Structure of public transport operations within Monterrey (Cantu, 2013). ...................... 22 Figure 13 – Map of the Transmetro routes and their interface with the metro lines 1 and 2. ............ 23 Figure 14 – State Transport Agency plan to create new bus consortia to cover distinct geographies within the metropolitan area of Monterrey. ........................................................................................ 26 Figure 15 – Comparison of the two payment systems in Monterrey: Mia & Feria. ............................. 28 Figure 16 –Net Promotor Score from Survey results ............................................................................ 29 Figure 17: Organisational changes of the Mobility Bill ......................................................................... 30 Figure 17– High level governance structure of TfL ............................................................................... 33 Figure 18 –TfL Sources of cash 2017/2018 (TfL, TfL How we are funded, 2019) .................................