DEPARTMENT AND AGENCY REPORTS for Fiscal Year July 1, 2019 – June 30, 2020 TABLE OF CONTENTS City & County Organizational Chart .................. 2 Emergency Services (HESD) .........................47 Boards & Commissions Organizational Chart ...... 3 Enterprise Services (DES) ..............................49 Mayor’s Message ............................................... 5 Environmental Services (ENV) .......................51 Facility Maintenance (DFM) ............................53 EXECUTIVE OFFICE Fire (HFD) .......................................................57 Office of the Mayor (MAY) ................................9 Honolulu Authority for Rapid Transportation (HART) ...........................................................59 OTHER EXECUTIVE OFFICES Human Resources (DHR) ...............................61 Boards, Commissions & Committees (BCC) ....15 Information Technology (DIT) .........................63 Neighborhood Commission (NCO) ...................19 Land Management (DLM) ...............................65 Office of Climate Change, Sustainability and Resiliency (CCSR) ......................................21 Medical Examiner (MED) ................................67 Office of Culture and the Arts (MOCA) .............23 Parks and Recreation (DPR) ..........................69 Office of Economic Development (OED) ........25 Planning and Permitting (DPP) .......................73 Office of Housing (HOU) .................................27 Police (HPD) ...................................................77 Royal Hawaiian Band (RHB) ..........................29 Prosecuting Attorney (PAT).............................79 Transportation Services (DTS) .......................81 DEPARTMENTS & AGENCIES Board of Water Supply (BWS) ........................33 LEGISLATIVE BRANCH & OFFICES Budget and Fiscal Services (BFS) ..................35 City Council Chair’s Message ............................85 Community Services (DCS) ............................37 City Auditor (OCA) .................................................87 Corporation Counsel (COR) ............................39 City Clerk (CLK) .....................................................89 Customer Services (CSD) ..............................41 City Council (CCL) .................................................91 Design and Construction (DDC) .....................43 Office of Council Services (OCS) ......................95 Emergency Management (DEM) ....................45 Department and Agency Reports of the City and County of Honolulu for Fiscal Year Ending June 30, 2020, published December 26, 2020 The Revised Charter of Honolulu, Article XIII, Section 13-104 (2017 Edition) states: 1. Not later than ninety days after the close of the fiscal year, concerning the activities of all agencies of the city. A copy of each agency of the city shall make an annual written report of such report shall be filed in the office of the city clerk. its activities to the mayor in such form and under such rules and 3. For the purpose of informing the public on the activities of the regulations as the mayor may prescribe. city during a fiscal year, the mayor may use radio and television 2. Not later than one hundred eighty days after the close of media, in addition to the publication of the annual written report. the fiscal year, the mayor shall publish an annual written report Cover image: “Hōkū Pa‘a (Immovable Star)” by S. Kazu Kauinana, 2020, Joint Traffic Management Center. Photo: Sean Son, Department of Customer Services. 1 CITY AND COUNTY OF HONOLULU ORGANIZATIONAL CHART FISCAL YEAR 2020 ELECTORATE DEPARTMENT OF HONOLULU AUTHORITY MAYOR BOARD OF CITY COUNCIL THE PROSECUTING FOR RAPID CITY AND COUNTY WATER CITY AND COUNTY ATTORNEY TRANSPORTATION OF HONOLULU SUPPLY OF HONOLULU DEPARTMENT OF ETHICS OFFICE OF THE OFFICE OF OFFICE OF OFFICE OF THE CORPORATION COMMISSION MANAGING THE CITY THE CITY COUNCIL COUNSEL DIRECTOR AUDITOR CLERK SERVICES OFFICE OF ROYAL OFFICE OF MAYOR’S OFFICE OFFICE OF NEIGHBORHOOD CLIMATE CHANGE, HAWAIIAN ECONOMIC OF CULTURE COMMISSION SUSTAINABILITY 2 HOUSING BAND DEVELOPMENT AND THE ARTS OFFICE AND RESILIENCY HONOLULU DEPARTMENT OF DEPARTMENT OF DEPARTMENT OF DEPARTMENT OF DEPARTMENT OF EMERGENCY DEPARTMENT OF EMERGENCY BUDGET AND FISCAL COMMUNITY CUSTOMER DESIGN AND SERVICES ENTERPRISE MANAGEMENT SERVICES SERVICES SERVICES CONSTRUCTION DEPARTMENT SERVICES LIQUOR DEPARTMENT OF DEPARTMENT OF COMMISSION DEPARTMENT OF DEPARTMENT OF HONOLULU DEPARTMENT OF DEPARTMENT OF ENVIRONMENTAL FACILITY FIRE HUMAN INFORMATION LAND THE MEDICAL SERVICES MAINTENANCE DEPARTMENT RESOURCES TECHNOLOGY MANAGEMENT EXAMINER DEPARTMENT OF DEPARTMENT OF HONOLULU DEPARTMENT OF PARKS AND PLANNING AND POLICE TRANSPORTATION RECREATION PERMITTING DEPARTMENT SERVICES CITY AND COUNTY OF HONOLULU CHART OF BOARDS, COMMISSIONS AND COMMITTEES FISCAL YEAR 2020 ELECTORATE MAYOR CITY COUNCIL BOARD OF HONOLULU AUTHORITY FOR CITY AND COUNTY HONOLULU CHARTER SALARY CITY AND COUNTY WATER SUPPLY RAPID TRANSPORTATION OF HONOLULU COMMISSION COMMISSION OF HONOLULU OFFICE OF THE ETHICS DEPARTMENT OF THE OAHU METROPOLITAN REAPPORTIONMENT MANAGING DIRECTOR COMMISSION CORPORATION COUNSEL PLANNING COMMISSION ORGANIZATION DEPARTMENT OF NEIGHBORHOOD MAYOR’S OFFICE OF OFFICE OF CLIMATE CHANGE, EMERGENCY MANAGEMENT COMMISSION OFFICE CULTURE AND THE ARTS SUSTAINABILITY AND RESILIENCY 3 CITIZENS ADVISORY NEIGHBORHOOD COMMISSION ON CLIMATE CHANGE COMMISSION ON CIVIL DEFENSE COMMISSION CULTURE AND THE ARTS COMMISSION DEPARTMENT OF BUDGET DEPARTMENT OF DEPARTMENT OF HONOLULU FIRE DEPARTMENT OF AND FISCAL SERVICES COMMUNITY SERVICES ENTERPRISE SERVICES DEPARTMENT HUMAN RESOURCES CLEAN WATER ETHICS LIQUOR REAL MAYOR’S COMMITTEE FOR HONOLULU BOARD OF PUBLIC FIRE CIVIL SERVICE & NATURAL BOARD OF COMMISSION PROPERTY TAX PEOPLE WITH DISABILITIES COMMITTEE ON AGING GOLF COURSES COMMISSION COMMISSION LANDS APPEALS ASSESSMENT ADVISORY BOARDS OF GRANTS IN AID HONOLULU COUNTY COMMISSION REVIEW OAHU WORKFORCE ADVISORY COMMISSION COMMITTEE ON THE DEVELOPMENT BOARD STATUS OF WOMEN DEPARTMENT OF DEPARTMENT OF HONOLULU POLICE DEPARTMENT OF PARKS AND RECREATION PLANNING AND PERMITTING DEPARTMENT TRANSPORTATION SERVICES HONOLULU COUNTY ARBORIST BOARD OF HISTORIC PRESERVATION PLANNING ZONING BOARD BUILDING BOARD POLICE RATE MAYOR’S COMMITTEE ADVISORY COMMITTEE PARKS AND RECREATION ADVISORY COMMITTEE COMMISSION OF APPEALS OF APPEALS COMMISSION COMMISSION ON BICYCLING THIS PAGE INTENTIONALLY LEFT BLANK 4 Message from Mayor KIRK CALDWELL I am pleased to present the city’s Department and Agency Reports for Fiscal Year 2020. The information contained in this publication highlights the accomplishments and activities of the executive branch, semi-autonomous agencies, and legislative branch for the year that began July 1, 2019, and ended on June 30, 2020. The report describes each department and presents the projects and programs for improving and maintaining facilities, infrastructure and services for the general welfare and safety of residents. City departments and agencies performed a crucial role in responding to the coronavirus pandemic, which upended local government processes and everyday lives in the last four months of the fi scal year. We worked jointly with federal and state government offi cials to address the challenges that emerged during the pandemic. From my perspective, it was not only about our coordinated community response, it was also important to account for how lessons learned will apply over the long term to impact government adaptability, citizen engagement, and service delivery. Our operational adjustments and lessons learned, as documented in each agency’s section of this report, prove at the very least that the future of government requires fl exibility in people, process, policy, and systems. The city’s efforts balanced the need to provide essential services with protecting the health and safety of residents and our employees through, for example, the physical closure of Honolulu Hale and our satellite city halls. Just because our doors were locked did not mean work could stop. The crisis revealed that local government can operate outside its offi ces and that city services need to be accessible and functional from everywhere. The pandemic provided us with a unique opportunity to develop smarter delivery of government services. We recognized obstacles and created solutions to serve customers during the lockdown. With the rate of infections slowing, we began to reopen offi ces and facilities with prudent measures to keep employees and the public safe. It remains a very diffi cult time for the people of the City and County of Honolulu. Within months, the COVID-19 pandemic changed the way we live, created double-digit unemployment, suspended the travel and hospitality industries, and left us with an imminent budget defi cit. As this report went to print, our community continued to deal with these challenges. The generous spirit of our people was not lost to the coronavirus, it became even stronger. People came together as a community and stepped up to help others in many ways. They made sacrifi ces and took actions that were not a regular part of their lives. I thank our residents for embracing the stay-at-home order and taking personal responsibility to help curb the spread of the coronavirus. December 2020 marks the end of my second term as mayor of the City and County of Honolulu. Looking back, we saw extreme demand that overwhelmed services. In response, we focused and improved city facilities, infrastructure