Oct 2013 – Dec 2013 MICA (P) 032/02/2014 EDITORIAL TEAM Chief Editor : Ms Margaret Heng Writers : Ms Clare Yeo, Ms Li Shaoting, Ms Shrestha Sook Yean Published by : Singapore Hotel Association SHA UPDATE Designed and printed by : Colorcom Graphics Pte Ltd SHA Update is the official publication of the Singapore Hotel Association and copies of SHA Update are not for sale. No part of this publication may be reproduced in any form or by any means without the written permission of the publisher. The views and opinions 17 Cantonment Road, Singapore 089740 Email : [email protected] Website : www.sha.org.sg expressed are those of the authors and do not necessarily reflect those of the publisher. Recognising Service Champions in the Hospitality Industry! On 18 November 2013, 590 Star Award winners from 91 participating organisations gathered at the University Cultural Centre (UCC) Hall for the annual Excellent Service Award – Star Presentation Ceremony for the Hospitality Sector. The winners were recognised at the presentation ceremony for their efforts in delivering excellent service and going the extra mile for service. Mr Teo Ser Luck, Minister of State for Trade and Industry, was the Guest-of-Honour for the event. Currently in its 4th year, the “SHA Outstanding Star Award” saw a total of 44 nominations this year. For going the extra mile to deliver top- notch service, these nominees were each presented with a trophy and a certificate. SHA NEWS SHATEC INSTITUTES NEWS HOTEL CIRCUIT TOURIST TRACKS • Recognising Service Champions in the 1-2 • SHATEC 28th Graduation 10 • 2013 World Travel Awards 15 • Calendar of 18 Hospitality Industry Ceremony • TTG Travel Awards 2013 Conventions & • SHA Welcomes New General Managers 3 • The International Young Chef 11 • The Spirit of Giving and 16-17 Exhibitions • SHA Welcomes New Ordinary Members 4 Challenge 2013, Korea Sharing • 2013 Tourism 19 11 • Your Say: Top 3 Wishes for the 4 • Serving the Community on • La Compagnie des 17 Performance in Singapore Hotel Industry International Chefs’ Day Mousquetaires Numbers • Service Gold Award 2013 5 • Continuing Education & 12-13 d’Armagnac Launches Training Programme Calendar Singapore Chapter • Hotel Security Conference 2013 6 2013 • PARKROYAL on Pickering 18 • Marina Bay Sands Wins the SHA 7 • SPOTLIGHT 14 wins two awards at 2013 Challenge Trophy at the Bowling HICAP Conference in Hong Tournament 2013 Kong • General Managers’ Networking Session 8 • SHA-NEA Food Safety Workshop 9 • The Singapore WSH Conference 2014 2 SHA NEWS Recognising Service Champions in the Hospitality Industry! For 2013, we are proud to announce the following winners of the SHA Outstanding Star Award - Ms Lau Yin Fun Alice from Hotel Royal Limited for the Hotel Category and Ms Siti Hawa Bte Hussein from the Costa Sands Resort (Sentosa) for the Non-Hotel Category. Winners of the SHA Outstanding Star Award (from left) Ms Lau Yin Fun Alice, Guest Relations Officer, Hotel Royal Limited and Ms Siti Hawa Bte Hussein, Admin Assistant, Costa Sands Resort (Sentosa) The nominees for the SHA Outstanding Star Award 2013 were as follows: Organisation Name Organisation Name Amara Singapore Tem Cheng Soon James Orchard Hotel Singapore Leow Hong Boon Nick Bayview Hotel Singapore Tan Siao Chin Jovy Orchard Scotts Residences Zulkarnain Bin Johar (Far East Hospitality) Carlton Hotel Singapore Anisah Binti Mohamad The Pan Pacific Hotel Singapore Naw K Mie Shine Chinese Swimming Club Lam Jia Yuh Andy PARKROYAL on Beach Road Asiah Bte Ismail Concorde Hotel Singapore Joanna Png Park Hotel Clarke Quay Thirumany A/P Ethiraj Costa Sands Resort (Sentosa) Siti Hawa Bte Hussein Peninsula.Excelsior Hotel Florryvie De Gorio Sabino Crowne Plaza Changi Airport Annalyn League Gulapa Quebec Leisure International Pte Noorhuda Binte Shamsudin Fraser Place Robertson Walk, See Thoo Yau Ltd Singapore Raffles Hotel Singapore Tamilarasi Govinda Raju Fraser Suites River Valley, Masniatonezam Bte Sirin Singapore Resorts World at Sentosa Pte Ltd Mohammed Ridzwan Bin Salim The Fullerton Hotel Singapore Low Lee Hong The Ritz-Carlton, Millenia Singapore Jaimaica Sunshine Sy Alfonso Furama City Centre, Singapore Shen Hai Bing Riverview Hotel Singapore Tan Meow Gek Furama RiverFront, Singapore Louis Anak Bettie Royal Plaza on Scotts Karlson Mamangun Kim Goodwood Park Hotel Ltd Fong Li Foong Shangri-La Hotel, Singapore Jega Nathan Krishnan Grand Park Orchard Kurukulasuriya Shakila Mehani Shangri-La's Rasa Sentosa S B Senthil Kumaran Fernando Resort & Spa, Singapore Holiday Inn Singapore Atrium Tan Siew Mee Mimi Singapore Cruise Centre Pte Ltd Quah Kim Yan Hotel Royal Limited Lau Yin Fun Alice Singapore Marriott Hotel Nur Fadzliana Binte Ismail InterContinental Singapore Anna Lau Yen Puan Singapore Recreation Club Roberts Duncan Link Hotels International Pte Ltd Sarojani Devi A/P Arunasalam Swissotel Merchant Court, Men Jiang Tao Singapore M Hotel Singapore Nadia Fairmont Singapore & Swissotel Nurul Fahimah Binte Iskandar Mandarin Orchard Singapore Mohana Das A/L Munisamy The Stamford,Singapore Marina Bay Sands Pte Ltd Brian Xavier Calupe Traders Hotel, Singapore Kelvin Jonathan A/L Santanadas Marina Mandarin Singapore Shahrul Riza Bin Mohammad Zaini Treetops Executive Residences Wong WeiQiang, Desmond NTUC Club Ratnawati Bte Timyati SHA NEWS 3 SHA Welcomes New General Managers Capella Singapore is pleased to Hilton Worldwide has appointed Mr Mark announce that veteran hotelier, Meaney as General Manager of Conrad Mr. Alenjandro Helbling, has been Centennial Singapore with effect from 7 appointed General Manager of December 2013. Capella Singapore effective 1 Born in Ireland, Mr Mark Meaney has held October 2013. several management positions in Japan, Mr Helbling joins Capella Singapore the United States of America, and Ireland in from Dorado Beach, a Ritz-Carlton his 17-year hospitality career. Prior to this Reserve in Puerto Rico where he appointment, Mr Meaney was Director of has served as pre-opening General Operations since July 2011 and Director of Manager through to the present. Food and Beverage from February 2010 to Mr Alejandro Helbling Mr Mark Meaney June 2011 at Conrad Tokyo renowned for its Originally from Argentina, Mr General Manager General Manager award-winning fine dining experience. Capella Singapore Helbling brings experience as Conrad Centennial Singapore General Manager from some of the During his tenure at Conrad Tokyo, Mr Meaney finest resorts in Asia and Europe, including the Bulgari Bali and spearheaded successful initiatives leading the hotel to win the Conrad Hilton Hotel Villa Padierna, a Ritz-Carlton Managed Hotel in Marbella, Award twice, in 2011 and 2013 for being the best hotel in the Conrad brand Spain. His earlier career highlights include serving as Executive portfolio. Before moving to Japan, Mr Meaney was the Resident Manager of Assistant Manager, Food and Beverage at the Grand Hyatt in the Mount Juliet Conrad, in Kilkenny, Ireland. Santiago. Crowne Plaza Changi Airport has Mövenpick Heritage Hotel Sentosa is pleased announced the appointment of to announce the appointment of Mr Philip Mr Bill Sheppard as its General Jones as its General Manager with effect from Manager, with effect from 7 2 December 2013. October 2013. Mr Jones, originally from Ireland, had been Prior to his appointment, Mr the General Manager of the Mövenpick Hotel Sheppard was the Regional Hanoi since February 2012. Prior to this, he General Manager for United worked in Dubai with Jumeirah International Arab Emirates (UAE) and General and was formerly with The Ritz-Carlton Hotel Manager of Crowne Plaza Deira Company in the United States for over twelve Dubai. years. Mr Bill Sheppard Mr Philip Jones Mr Sheppard joins Crowne Plaza Armed with two decades of international General Manager General Manager Crowne Plaza Changi Airport Changi Airport with a wealth of Mövenpick Heritage Hotel experience in city hotels as well as resorts, Mr experience in hospitality spanning Sentosa Jones brings with him a wealth of knowledge over 35 years, having worked in Europe, United States, Middle and insights of the hospitality industry. East and Australia. Millennium and Copthorne Traders Hotel, Singapore has appointed Mr International Limited (MCIL) is Clifford Weiner as its General Manager with pleased to announce Mr Riaz effect from October 2013. Mahmood as the newly appointed A Swiss national, Mr Clifford Weiner’s General Manger of Orchard Hotel hospitality career brought him from Singapore. Switzerland, where he worked as the Food A 20-year veteran of the hospitality & Beverage Manager at the Badrutt’s Palace industry, Mr Mahmood will Hotel, St. Moritz to London where he was take on the helm at Orchard InterContinental London’s Director of Food Hotel Singapore. Armed with & Beverage for four years. international industry experience Subsequently, Mr Weiner joined the pre- Mr Riaz Mahmood and well-rounded knowledge Mr Clifford Weiner opening team of Atlantis The Palm Jumeirah, General Manager General Manager amassed from his association Dubai as its Executive Assistant Manager – Orchard Hotel Singapore Traders Hotel, Singapore with major hotels in Asia Pacific Food & Beverage before joining Shangri-La and Middle East countries, Mr Hotel, Singapore in 2010. Mahmood’s areas of expertise include pre-opening and opening of luxury hotels and resorts. Prior to his appointment at Traders Hotel, Singapore, Mr Weiner was the Resident Manager at Shangri-La Hotel, Kuala Lumpur. Most recently, he was the General Manager of the Sheraton Dammam Hotel and Towers, Saudi Arabia. He has also been associated with several internationally established hotel chains like Raffles, Swissôtel and Starwood in various senior management positions over the past 20 years. 4 SHA NEWS SHA Welcomes New Ordinary Members Carlton City Hotel Singapore Located two minutes’ walk from the Tanjong Pagar MRT station within Singapore’s Central Business District, Carlton City Hotel Singapore’s guestrooms and facilities are well- designed for the comfort of both business and leisure travellers. Conceived by world-renowned design firm Hirsch Bedner Associates, Carlton City Hotel Singapore welcomes its guests via a grand marble lobby adorned with classy crystal chandeliers.