TABLE OF CONTENTS Table of Contents 1 Introduction ................................................................................................................................................ 1-1 Objectives of the Plan .......................................................................................................................... 1-1 TDP Requirements ............................................................................................................................. 1-1 Organization of Report ......................................................................................................................... 1-2 2 Public Involvement Plan .............................................................................................................................. 2-1 Public Involvement Objectives ............................................................................................................. 2-1 Public Involvement Results .................................................................................................................. 2-1 3 Baseline Conditions .................................................................................................................................... 3-1 Service Area Description ...................................................................................................................... 3-1 Population Profile ................................................................................................................................ 3-3 City and Town Population and Trends ............................................................................................... 3-4 Projected Population and Dwelling Unit Growth .............................................................................. 3-5 Demographic Profile ........................................................................................................................ 3-11 Transportation Disadvantaged Population Estimates ....................................................................... 3-20 Labor Force ...................................................................................................................................... 3-20 Major Employers .............................................................................................................................. 3-21 Employment Density ........................................................................................................................ 3-21 Journey-to-Work Characteristics ....................................................................................................... 3-25 Commuting Patterns ........................................................................................................................ 3-25 Travel Time to Work ........................................................................................................................ 3-26 Means of Travel to Work ................................................................................................................. 3-26 Roadway Conditions ........................................................................................................................ 3-26 Tourism .............................................................................................................................................. 3-27 Land Use Characteristics .................................................................................................................... 3-27 Market Assessment ............................................................................................................................ 3-32 Discretionary Market Assessment ................................................................................................... 3-32 Traditional Market Assessment ....................................................................................................... 3-36 4 Public Involvement Summary ..................................................................................................................... 4-1 Summary of Public Involvement Since the 2013 TDP Major Update .................................................. 4-1 2018 TDP Major Update Public Involvement Activities ....................................................................... 4-3 Branding ............................................................................................................................................. 4-3 Advisory Review Committee .............................................................................................................. 4-3 On-Board Survey ................................................................................................................................ 4-4 Stakeholder Interviews .................................................................................................................... 4-15 TDP Webpage .................................................................................................................................. 4-16 Discussion Groups ............................................................................................................................ 4-16 Online Survey ................................................................................................................................... 4-17 Telephone Surveys ........................................................................................................................... 4-19 Focus Groups ................................................................................................................................... 4-24 Community Drop-In Events .............................................................................................................. 4-27 Presentations ................................................................................................................................... 4-28 BCT Connected 2019-2028 Transit Development Plan i TABLE OF CONTENTS Public Involvement Summary .......................................................................................................... 4-29 5 Evaluation of Existing Transit System ......................................................................................................... 5-1 Existing Service ..................................................................................................................................... 5-1 Fixed-Route Service ........................................................................................................................... 5-3 Community Shuttle Service ............................................................................................................... 5-9 Paratransit Service ........................................................................................................................... 5-12 Other Service Providers ................................................................................................................... 5-13 Trend Analysis and Peer System Review............................................................................................ 5-20 Peer System Selection...................................................................................................................... 5-21 Peer and Trend Analysis Findings – Fixed-Route ............................................................................. 5-23 Peer and Trend Analysis Findings – TOPS Demand Response ......................................................... 5-38 Demand-Response Peer and Trend Analysis Summary of Key Findings .......................................... 5-45 6 Situation Appraisal ...................................................................................................................................... 6-1 Review of Plans and Policies ................................................................................................................ 6-1 Socioeconomic Trends ....................................................................................................................... 6-13 Travel Markets ................................................................................................................................... 6-13 Land Use ............................................................................................................................................. 6-15 Regional Transportation Issues .......................................................................................................... 6-16 2018 Transportation Surtax Referendum ........................................................................................ 6-16 Brightline .......................................................................................................................................... 6-17 Public Involvement .......................................................................................................................... 6-17 Coordination with Other Transit Agencies ...................................................................................... 6-18 Technology Assessment ..................................................................................................................... 6-18 Organization and Governance Assessment ....................................................................................... 6-19 Organizational Structure .................................................................................................................